Epson ET 2850

ET-2850 User's Guide

Contents

ET-2850 User's Guide................................................................................................................................ 11 Product Basics .......................................................................................................................................... 12

Product Parts Locations ..................................................................................................................... 12 Product Parts - Front ..................................................................................................................... 13 Product Parts - Inside.................................................................................................................... 14 Product Parts - Back...................................................................................................................... 15

Using the Control Panel ..................................................................................................................... 15

Control Panel Buttons and Lights .................................................................................................. 16 The LCD Screen ....................................................................................................................... 17 Status Icon Information............................................................................................................. 17

Entering Characters on the LCD Screen ....................................................................................... 18 Changing LCD Screen Language.................................................................................................. 18 Viewing Animations....................................................................................................................... 19

Using Power Saving Settings............................................................................................................. 19 Changing the Sleep Timer Setting from the Control Panel ............................................................ 19 Changing the Power Off Timer Setting from the Control Panel...................................................... 19

Using the Epson Smart Panel Mobile App.......................................................................................... 20 Voice-activated Printing ..................................................................................................................... 20 Epson Connect Solutions for Smartphones, Tablets, and More......................................................... 21

Setting Up Epson Connect Services.............................................................................................. 22 Using Epson Email Print ............................................................................................................... 22 Using Epson Remote Print ........................................................................................................... 23 Using Epson Scan to Cloud........................................................................................................... 24

Using AirPrint .................................................................................................................................... 24 Setting Up Printing on a Chromebook ................................................................................................ 25 Android Printing Using the Epson Print Enabler ................................................................................ 25 Using Fire OS Printing ....................................................................................................................... 26 Using Windows 10 Mobile Printing .................................................................................................... 26 Using Epson Print and Scan App with Windows Tablets ................................................................... 27 Using the Mopria Print Service .......................................................................................................... 27

Wi-Fi Networking....................................................................................................................................... 29 Network Security Recommendations ................................................................................................. 29 Wi-Fi Infrastructure Mode Setup......................................................................................................... 30

Selecting Wireless Network Settings from the Control Panel ........................................................ 31 Setting Up Wireless Printing from a Smartphone or Tablet ................................................................ 33 Wi-Fi Direct Mode Setup .................................................................................................................... 34

Enabling Wi-Fi Direct (Simple AP) Mode....................................................................................... 34 Wi-Fi Protected Setup (WPS)............................................................................................................. 36

Using WPS to Connect to a Network............................................................................................. 37 Printing a Network Status Sheet......................................................................................................... 37 Printing a Network Connection Report ............................................................................................... 38

Network Connection Report Codes and Messages....................................................................... 39

Changing or Updating Network Connections ..................................................................................... 44 Accessing the Web Config Utility................................................................................................... 44 Changing a USB Connection to a Wi-Fi Connection...................................................................... 45 Connecting to a New Wi-Fi Router ................................................................................................ 45 Disabling Wi-Fi Features ............................................................................................................... 46

Loading Paper ........................................................................................................................................... 47 Loading Paper in the Rear Paper Feeder........................................................................................... 47 Paper Loading Capacity..................................................................................................................... 52 Double-sided Printing Capacity.......................................................................................................... 53 Borderless Paper Type Compatibility................................................................................................. 55 Compatible Epson Papers.................................................................................................................. 56 Selecting the Paper Settings - Control Panel ..................................................................................... 58

Paper or Media Type Settings - Control Panel .............................................................................. 59 Paper or Media Type Settings - Printing Software.............................................................................. 59 Selecting the Default Paper Source Settings...................................................................................... 60

Paper Source Settings Options ..................................................................................................... 61 Placing Originals on the Product............................................................................................................. 62

Placing Originals on the Scanner Glass ............................................................................................. 62

Copying...................................................................................................................................................... 64 Copying Documents or Photos........................................................................................................... 64 Copying Options................................................................................................................................. 66

Printing from a Computer......................................................................................................................... 68 Printing with Windows ........................................................................................................................ 68

Selecting Basic Print Settings - Windows ...................................................................................... 69 Print Quality Options - Windows ............................................................................................... 71 Multi-Page Printing Options - Windows..................................................................................... 71

Selecting Double-sided Printing Settings - Windows..................................................................... 72 Double-sided Printing Options - Windows................................................................................. 75 Print Density Adjustments - Windows ....................................................................................... 75

Selecting Additional Layout and Print Options - Windows ............................................................. 76 Custom Color Correction Options - Windows............................................................................ 78 Image Options and Additional Settings - Windows.................................................................... 79 Header/Footer Settings - Windows ........................................................................................... 80

Selecting a Printing Preset - Windows........................................................................................... 81 Selecting Extended Settings - Windows........................................................................................ 82

Extended Settings - Windows................................................................................................... 84 Printing Your Document or Photo - Windows................................................................................. 86 Checking Print Status - Windows .................................................................................................. 87 Locking Printer Settings - Windows............................................................................................... 87

Locked Setting Options............................................................................................................. 89 Selecting Default Print Settings - Windows.................................................................................... 90

Changing the Language of the Printer Software Screens ......................................................... 91 Changing Automatic Update Options ............................................................................................ 92

Printing with the Built-in Epson Driver - Windows 10 S....................................................................... 93 Selecting Print Settings - Windows 10 S........................................................................................ 94 Printing on a Mac ............................................................................................................................... 98

Selecting Basic Print Settings - Mac ............................................................................................. 99 Print Quality Options - Mac ..................................................................................................... 102 Print Options - Mac ................................................................................................................. 102

Selecting Page Setup Settings - Mac .......................................................................................... 103 Selecting Print Layout Options - Mac........................................................................................... 104 Selecting Double-sided Printing Settings - Mac........................................................................... 104

Double-sided Printing Options and Adjustments - Mac........................................................... 106 Managing Color - Mac ................................................................................................................. 106

Color Matching and Color Options - Mac ................................................................................ 107 Selecting Printing Preferences - Mac .......................................................................................... 108

Printing Preferences - Mac...................................................................................................... 109 Printing Your Document or Photo - Mac ...................................................................................... 110

Checking Print Status - Mac.................................................................................................... 111 Printing from a Smartphone or Tablet............................................................................................... 112 Printing with Epson Photo+ .............................................................................................................. 112 Cancelling Printing Using the Product.............................................................................................. 112

Scanning .................................................................................................................................................. 113 Starting a Scan................................................................................................................................. 113

Starting a Scan Using the Product Control Panel ........................................................................ 113 Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 115 Changing Default Scan Job Settings ...................................................................................... 116

Starting a Scan Using Epson ScanSmart .................................................................................... 116 Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 117 Starting a Scan from a Scanning Program................................................................................... 119 Starting a Scan from a Smartphone or Tablet.............................................................................. 121

Scanning a Document in Epson ScanSmart..................................................................................... 121 Saving a Scan ............................................................................................................................. 124 Attaching a Scan to Email............................................................................................................ 125 Sending a Scan to a Cloud Service ............................................................................................. 126 Printing a Scan ............................................................................................................................ 127

Selecting Epson ScanSmart Settings............................................................................................... 129 Changing the Epson Product....................................................................................................... 129 Changing the Scan Settings ........................................................................................................ 130 Changing the File Name Settings................................................................................................ 132 Changing the Save Settings ........................................................................................................ 133

Save Settings.......................................................................................................................... 135 Customizing Action Icons ............................................................................................................ 137

Scanning in Epson Scan 2 ............................................................................................................... 138 Additional Scanning Settings - Main Settings Tab....................................................................... 141 Additional Scanning Settings - Advanced Settings Tab............................................................... 141 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 143

Image Format Options................................................................................................................. 144 Scan Resolution Guidelines ........................................................................................................ 145

Refilling Ink.............................................................................................................................................. 147 Ink Safety Precautions ..................................................................................................................... 147 Check Ink Levels.............................................................................................................................. 149

Checking Ink Levels on Your Product.......................................................................................... 150 Checking Ink Levels - Windows................................................................................................... 150 Checking Ink Levels - Mac........................................................................................................... 152 Disabling Special Offers with Windows ....................................................................................... 153

Purchase Epson Ink ......................................................................................................................... 154

Ink Bottle Part Numbers............................................................................................................... 154 Refilling the Ink Tanks...................................................................................................................... 154

Adjusting Print Quality............................................................................................................................ 161 Print Head Maintenance................................................................................................................... 161

Print Head Nozzle Check............................................................................................................. 161 Checking the Nozzles Using the Product Control Panel ......................................................... 162 Checking the Nozzles Using a Computer Utility...................................................................... 163

Print Head Cleaning .................................................................................................................... 166 Cleaning the Print Head Using the Product Control Panel ...................................................... 166 Cleaning the Print Head Using a Computer Utility................................................................... 169

Power Cleaning........................................................................................................................... 172 Power Cleaning Using the Product Control Panel................................................................... 172 Power Cleaning Using a Computer Utility ............................................................................... 173

Print Head Alignment ....................................................................................................................... 175

Aligning the Print Head Using the Product Control Panel ............................................................ 175 Cleaning the Paper Guide................................................................................................................ 176 Cleaning the Print Head Path........................................................................................................... 179 Checking the Number of Sheets Fed................................................................................................ 182

Checking the Number of Sheets on the LCD Screen................................................................... 183 Checking the Sheet Counter - Windows...................................................................................... 183 Checking the Sheet Counter - Mac.............................................................................................. 184

Cleaning and Transporting Your Product ............................................................................................. 186 Cleaning Your Product ..................................................................................................................... 186

Transporting Your Product ............................................................................................................... 187

Solving Problems.................................................................................................................................... 192 Checking for Software Updates........................................................................................................ 192 Viewing the Help Screen.................................................................................................................. 193 Product Status Messages ................................................................................................................ 193 Message Appears Prompting You to Reset Ink Levels..................................................................... 195 Running a Product Check ................................................................................................................ 196 Resetting Control Panel Defaults ..................................................................................................... 196 Solving Setup Problems................................................................................................................... 197

Product Does Not Turn On or Off................................................................................................. 197 Noise After Filling the Ink............................................................................................................. 197 Software Installation Problems.................................................................................................... 198

Solving Network Problems ............................................................................................................... 198 Product Cannot Connect to a Wireless Router or Access Point .................................................. 199 Network Software Cannot Find Product on a Network................................................................. 200 Product Does Not Appear in Mac Printer Window ....................................................................... 202 Wireless Network Connection is Unstable on a Mac ................................................................... 202 Cannot Print Over a Network....................................................................................................... 202 Cannot Scan Over a Network...................................................................................................... 204

Solving Copying Problems ............................................................................................................... 205 Product Makes Noise, But Nothing Copies.................................................................................. 205 Product Makes Noise When It Sits for a While............................................................................. 206 Copies Have Incorrect or Faint Colors......................................................................................... 206 Position, Size, or Margins of Copies are Incorrect....................................................................... 207

Solving Paper Problems................................................................................................................... 207 Paper Feeding Problems............................................................................................................. 207 Paper Jam Problems Inside the Product ..................................................................................... 208 Paper Jam Problems in the Rear Cover ...................................................................................... 211 Paper Ejection Problems............................................................................................................. 212

Solving Problems Printing from a Computer..................................................................................... 213 Nothing Prints.............................................................................................................................. 213 Product Icon Does Not Appear in Windows Taskbar................................................................... 214 Printing is Slow............................................................................................................................ 215

Solving Page Layout and Content Problems.................................................................................... 216 Inverted Image............................................................................................................................. 217 Too Many Copies Print ................................................................................................................ 217 Blank Pages Print........................................................................................................................ 218 Incorrect Margins on Printout....................................................................................................... 218 Border Appears on Borderless Prints .......................................................................................... 219 Incorrect Characters Print............................................................................................................ 219 Incorrect Image Size or Position.................................................................................................. 220 Slanted Printout........................................................................................................................... 221

Solving Print Quality Problems......................................................................................................... 221 White or Dark Lines in Printout .................................................................................................... 222 Blurry or Smeared Printout .......................................................................................................... 223 Faint Printout or Printout Has Gaps............................................................................................. 225 Grainy Printout............................................................................................................................. 226 Incorrect Colors........................................................................................................................... 227

Solving Scanning Problems ............................................................................................................. 228 Scanning Software Does Not Operate Correctly ......................................................................... 229 Cannot Start Epson Scan 2 ......................................................................................................... 229 Scanning is Slow ......................................................................................................................... 230 Cannot Send Scans to a Cloud Service....................................................................................... 231

Solving Scanned Image Quality Problems ....................................................................................... 231 Image Consists of a Few Dots Only............................................................................................. 231 Line of Dots Appears in All Scanned Images............................................................................... 232 Straight Lines in an Image Appear Crooked................................................................................ 232 Scanned Image Quality Problems ............................................................................................... 232 Characters are Not Recognized During Conversion to Editable Text (OCR)............................... 234 Image Colors are Patchy at the Edges ........................................................................................ 234 Ripple Patterns Appear in an Image............................................................................................ 235 Scanned Image Edges are Cropped ........................................................................................... 235 Resetting the Epson Scan 2 Settings .......................................................................................... 235

Uninstall Your Product Software....................................................................................................... 236 Uninstalling Product Software - Windows.................................................................................... 236 Uninstalling Product Software - Mac............................................................................................ 237

Where to Get Help............................................................................................................................ 238

Technical Specifications ........................................................................................................................ 240 Windows System Requirements ...................................................................................................... 240 Mac System Requirements .............................................................................................................. 241 Paper Specifications ........................................................................................................................ 242 Printable Area Specifications ........................................................................................................... 243 Scanning Specifications................................................................................................................... 245 Ink Specifications ............................................................................................................................. 245 Dimension Specifications................................................................................................................. 246 Electrical Specifications ................................................................................................................... 246 Environmental Specifications........................................................................................................... 247 Interface Specifications.................................................................................................................... 247 Network Interface Specifications...................................................................................................... 247 Safety and Approvals Specifications ............................................................................................... 248

###### Notices ..................................................................................................................................................... 250

Important Safety Instructions............................................................................................................ 250 General Product Safety Instructions............................................................................................ 250 Wireless Connection Safety Instructions ..................................................................................... 252 LCD Screen Safety Instructions................................................................................................... 252

FCC Compliance Statement............................................................................................................. 253 Binding Arbitration and Class Waiver............................................................................................... 254 Trademarks...................................................................................................................................... 257 Copyright Notice............................................................................................................................... 257

libTIFF Software Acknowledgment.............................................................................................. 258 A Note Concerning Responsible Use of Copyrighted Materials................................................... 259 Default Delay Times for Power Management for Epson Products............................................... 259 Copyright Attribution.................................................................................................................... 259

ET-2850 User's Guide Welcome to the ET-2850 User's Guide. For a printable PDF copy of this guide, click here.

Product Basics See these sections to learn about the basic features of your product. Product Parts Locations Using the Control Panel Using Power Saving Settings Using the Epson Smart Panel Mobile App Voice-activated Printing Epson Connect Solutions for Smartphones, Tablets, and More Using AirPrint Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service

Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics

##### Product Parts - Front

| | | |---|---| | | |

##### Product Parts - Inside

##### Product Parts - Back

Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing LCD Screen Language Viewing Animations Parent topic: Product Basics

##### Control Panel Buttons and Lights

| | | | | | |---|---|---|---|---| | | | | | |

The LCD Screen Status Icon Information Parent topic: Using the Control Panel

###### The LCD Screen


Parent topic: Control Panel Buttons and Lights Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions.

|Icons|Description| |---|---| ||The product is not connected to a wireless network.| ||The product is searching for an SSID or experiencing a wireless network connection issue.| ||The product is connected to a wireless network. The number of bars indicates the connection's signal strength.| ||Wi-Fi Direct is not enabled.| ||Wi-Fi Direct is enabled.|

Parent topic: Control Panel Buttons and Lights

##### Entering Characters on the LCD Screen

Follow these guidelines to enter characters for passwords and other settings.






##### Changing LCD Screen Language

You can change the language used on the LCD screen.

##### Viewing Animations

You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem.

#### Using Power Saving Settings

Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources.

Changing the Sleep Timer Setting from the Control Panel Changing the Power Off Timer Setting from the Control Panel Parent topic: Product Basics

##### Changing the Sleep Timer Setting from the Control Panel

You can use the product's control panel to change the time period before the product enters sleep mode.

##### Changing the Power Off Timer Setting from the Control Panel

You can use the product's control panel to change the time period before the printer turns off automatically.

#### Using the Epson Smart Panel Mobile App

Use this free Apple and Android app to set up your Epson product and then print, copy, or scan with your networked Epson product. Epson Smart Panel also lets you check ink levels and product status.

Now you are ready to print, copy, or scan with your mobile device and your Epson product. Parent topic: Product Basics Related topics Wi-Fi Networking

#### Voice-activated Printing

Take advantage of voice-activated, hands-free printing from your Epson product with Alexa, Siri, and Google Assistant. Depending on which voice assistant you use, you can ask your product to print photos, calendars, recipes, photo props, and more. Click here for more information.

Now you are ready to print with your voice and your Epson product. Parent topic: Product Basics Related tasks Setting Up Epson Connect Services Related topics Wi-Fi Networking

#### Epson Connect Solutions for Smartphones, Tablets, and More

Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages from your home, office, or even across the globe.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

Print from anywhere with these Epson Connect solutions:

Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud.

Setting Up Epson Connect Services Using Epson Email Print Using Epson Remote Print Using Epson Scan to Cloud

Parent topic: Product Basics Related tasks Using AirPrint Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Related topics Wi-Fi Networking

##### Setting Up Epson Connect Services

If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel.


##### Using Epson Email Print

With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.

Note: Go to epsonconnect.com and log into your Epson Connect account to personalize your product's email, adjust print settings, and set up other Epson Connect services.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Setting Up Epson Connect Services Related topics Wi-Fi Networking

##### Using Epson Remote Print

With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Setting Up Epson Connect Services

Related topics Wi-Fi Networking

##### Using Epson Scan to Cloud

The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Setting Up Epson Connect Services Related topics Wi-Fi Networking

#### Using AirPrint

AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software.


Note: If you disabled paper configuration messages on your product control panel, you cannot use AirPrint. See the link below to enable the messages, if necessary.

Parent topic: Product Basics Related references Paper Source Settings Options Related topics Wi-Fi Networking

#### Setting Up Printing on a Chromebook

Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables.

For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.) or Setting Up Your Epson Printer on Your Chromebook (Canada).

Parent topic: Product Basics Related topics Wi-Fi Networking

#### Android Printing Using the Epson Print Enabler

You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.

Parent topic: Product Basics Related topics Wi-Fi Networking

#### Using Fire OS Printing

You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. With just a few taps in Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson product.

Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria Print Service app to print.

Parent topic: Product Basics Related topics Wi-Fi Networking

#### Using Windows 10 Mobile Printing

You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product.

Parent topic: Product Basics Related topics Wi-Fi Networking

#### Using Epson Print and Scan App with Windows Tablets

You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive.

Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners.

Parent topic: Product Basics Related topics Wi-Fi Networking

#### Using the Mopria Print Service

You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play.

Note: For details on the Mopria Print Service, click here (U.S.) or click here (Canada).

Parent topic: Product Basics Related topics Wi-Fi Networking

Wi-Fi Networking See these sections to use your product on a Wi-Fi network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Setting Up Wireless Printing from a Smartphone or Tablet Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections

#### Network Security Recommendations

To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.

Security measures such as these can help deter threats such as loss of user data, use of telephone and fax lines, and other intrusions:

###### • Enable security on your wireless LAN

Enable the appropriate security on the wireless LAN you plan to use with your product. Network security such as a network password can deter interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network.

###### • Connect your product only to a network protected by a firewall

Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead, connect it to a router or other network connection protected by a firewall. Your router may already have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best results, set up and use a private IP address for your network connection.

###### • Change the default administrator password on your product

If your product has an option to set an administrator password, change the default administrator password to deter access by unauthorized users to personal data stored on your product, such as IDs, passwords, and contact lists.

Parent topic: Wi-Fi Networking

#### Wi-Fi Infrastructure Mode Setup

You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.

Selecting Wireless Network Settings from the Control Panel Parent topic: Wi-Fi Networking

Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software. The installer program guides you through network setup.

Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.

Note: To enter the wireless network name manually, select Other SSIDs and press the OK button. Enter your network name as described in the next step.








The Wi-Fi icon displayed on the LCD screen indicates your wireless connection status. If the product is not connected to the network, you may have selected the wrong network name (SSID) or entered the password incorrectly. Repeat these steps to try again.

If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.

Parent topic: Wi-Fi Infrastructure Mode Setup

Related references Status Icon Information Related tasks Entering Characters on the LCD Screen

#### Setting Up Wireless Printing from a Smartphone or Tablet

You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your device directly to the product. Epson Smart Panel is available on iOS and Android devices.

Make sure you have the following:

Note: If your product is not listed, move closer to the product and try again. If the product is still not

shown, connect your printer to the wireless network using the control panel and then select Connect Smartphone to Product Already Connected to Wi-Fi in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions.

Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app.

Parent topic: Wi-Fi Networking Related tasks Using the Epson Smart Panel Mobile App

#### Wi-Fi Direct Mode Setup

You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices.

1 Epson product 2 Computer with a wireless interface 3 Other wireless device

Enabling Wi-Fi Direct (Simple AP) Mode Parent topic: Wi-Fi Networking

##### Enabling Wi-Fi Direct (Simple AP) Mode

You can enable Wi-Fi Direct mode to allow direct communication between your product and computer, mobile devices, or other devices (up to 8) without a wireless router or access point.

Note: Make sure the Epson Smart Panel app or another compatible Epson printing app is installed on your mobile device before connecting to the product.




The blue Wi-Fi Direct icon is displayed on the LCD screen and indicates if Wi-Fi Direct is enabled on the product.


Note: If the Wi-Fi Direct icon is displayed on the LCD screen, Wi-Fi Direct mode is not enabled. Repeat these steps to try again.

Parent topic: Wi-Fi Direct Mode Setup Related references Status Icon Information Related tasks Using the Epson Smart Panel Mobile App

#### Wi-Fi Protected Setup (WPS)

If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).

Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.

Using WPS to Connect to a Network Parent topic: Wi-Fi Networking

##### Using WPS to Connect to a Network

If you have a WPS-enabled router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your product to the network.



Note: If the blue Wi-Fi icon is not displayed on the LCD screen, repeat these steps to try again. Parent topic: Wi-Fi Protected Setup (WPS)

#### Printing a Network Status Sheet

You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.


Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi Networking

#### Printing a Network Connection Report

You can print a network connection report to view solutions to any problems you may have using your product on a network.

##### Network Connection Report Codes and Messages

Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report.


Note: Error codes and messages listed here may not all apply to your product. Error Codes and Messages

|Error code and message|Solution| |---|---| |E-1

Confirm that the network cable is connected and network devices such as hub, router, or access point are turned on.|Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your device and to your product.

If you are trying to set up Wi-Fi, remove the network cable and set up Wi-Fi again. Ethernet and Wi-Fi cannot be connected at the same time.|

|Error code and message|Solution| |---|---| |E-2, E-3, or E-7

No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance.

No wireless network names (SSID) found. Confirm that the wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance.

Entered security key/password does not match the one set for your router/access point. Confirm security key/password. Contact your network administrator for assistance.|Check the following:

• Make sure your router or access point is turned on, and is correctly connected to your computer or network device.
• Turn off the router or access point, wait about 10 seconds, and turn it on again.
• Move your product closer to your router or access point, and remove any obstacles between them. Also move your product away from devices such as wireless phones or microwaves.
• Confirm that the SSID shown on the network connection report matches the label on your router or access point. Also make sure your SSID uses only ASCII characters and symbols, or your product cannot display the SSID correctly.
• If you are trying to connect using the WPS push button method, make sure your router or access point supports it.
• If you are using a network password, check the label on your router or access point to confirm that you are using the correct password, or check with your network administrator or router/access point documentation.
• If you are connecting to a smart device that generates an SSID, check the device documentation for the SSID and password you should use.
• If your wireless connection suddenly disconnects, and another smart device was added to the network using a WPS push button method or your network was set up using a non-WPS push button method, try downloading and installing your product software again.
|

|Error code and message|Solution| |---|---| |E-5

Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance.|If the security on your router or access point is not one of the following types, change the type of security on your router or access point and reset your product's network settings.

• WEP-64 bit (40 bit)
• WEP-128 bit (104 bit)
• WPA PSK (TKIP/AES); also known as WPA Personal
• WPA2 PSK (TKIP/AES); also known as WPA2 Personal
• WPA (TKIP/AES)
• WPA2 (TKIP/AES)
• WPA3-SAE (AES)


Also make sure you are connecting to the 2.4GHz band on your network and using the password for that band.| |E-6

MAC address of your printer may be filtered. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance.|If your router or access point has MAC address filtering enabled, register your product's MAC address so it is not filtered. Locate the MAC address on the network connection report and check your router or access point documentation for instructions.

If your router or access point is using shared authentication with WEP security, confirm that you are using the correct authentication key and index.

If your router or access point limits the number of connected devices, raise the connection limit. See your router or access point documentation for instructions.| |E-8

Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or access point). Contact your network administrator for assistance.|If your product's Obtain IP Address setting is set to Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; set a valid IP address using your product control panel or the Web Config utility.

You can also try turning off your product and the router or access point, waiting about 10 seconds, and turning them on again.|

|Error code and message|Solution| |---|---| |E-9

Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.|Make sure your computer or network device are turned on. Also make sure that you can access the Internet and other devices on the same network from the devices you are trying to connect to your product.

If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again. Download and install your product software again to reset your network settings.| |E-10

Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.|Make sure other devices on the network are turned on and do the following:

• If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the settings.
• If DHCP is enabled, set your product's Obtain IP Address setting to Auto. If you want to use the DHCPassigned address as a static address, set the Obtain IP Address setting to Manual, enter the product's IP address as listed on the network connection report, and set the subnet mask to 255.255.255.0.


If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again.| |E-11

Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.|If you set your product's TCP/IP Setup setting to Manual, check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the default gateway.|

|Error code and message|Solution| |---|---| |E-12 Confirm the following:

-Entered security key/password is correct
-Index of the security key/password is set to the first number
-IP address, subnet mask, or default gateway setup is correct


Contact your network administrator for assistance.|Make sure other devices on the network are turned on and do the following:

• Make sure the IP address, subnet mask, and default gateway addresses are correct, if you are entering them manually.
• Confirm that the subnet mask and default gateway addresses for other devices are the same.
• Make sure the IP address does not conflict with other devices.


If you still cannot connect to your product, do the following:

• Turn off your router or access point, wait about 10 seconds, and turn it on again.
• Download and install your product software again to reset your network settings.
• If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.
| |E-13 Confirm the following:

-Entered security key/password is correct
-Index of the security key/password is set to the first number
-Connection and network setup of the PC or other device is correct


Contact your network administrator for assistance.|Make sure your router, access point, and/or hub are turned on. Also make sure the TCP/IP setup on your router, access point, and/or hub is not set manually; this may cause your product's network settings to differ from the manually set up devices.

If you still cannot connect to your product, do the following:

• Turn off your router or access point, wait about 10 seconds, and turn it on again.
• Download and install your product software again to reset your network settings.
• If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.
|

###### Network Environment Messages

|Message|Solution|

|---|---| |The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router.|Move your product closer to your router or access point, and remove any obstacles between them. Then turn off your router or access point, wait about 10 seconds, and turn it back on again. If you still cannot connect to your product, check the documentation that came with your router or access point for solutions.| |*No more devices can be connected. Disconnect one of the connected devices if you want to add another one.|You can connect up to 8 computers or other devices to your product using a Wi-Fi Direct (Simple AP) connection. If you want to add another device, disconnect an existing connected device first.| |The same SSID as Wi-Fi Direct exists in the environment. Change the Wi-Fi Direct SSID if you cannot connect a smart device to the printer.|Change the Wi-Fi Direct SSID.|

Parent topic: Printing a Network Connection Report

Changing or Updating Network Connections See these sections to change or update how your product connects to a network. Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi Connection Connecting to a New Wi-Fi Router Disabling Wi-Fi Features Parent topic: Wi-Fi Networking

##### Accessing the Web Config Utility

You can select your product's network settings and confirm its operating status using a web browser. You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product.

Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app.

##### Changing a USB Connection to a Wi-Fi Connection

If you have already connected your product to your computer using a USB connection, you can change to a Wi-Fi connection.

Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software

##### Connecting to a New Wi-Fi Router

If you change the wireless router you have been using on your network, you need to update your product's Wi-Fi connection to the new router.

Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation for instructions.

Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software

##### Disabling Wi-Fi Features

You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection.

Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use.

Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in the Rear Paper Feeder Paper Loading Capacity Double-sided Printing Capacity Borderless Paper Type Compatibility Compatible Epson Papers Selecting the Paper Settings - Control Panel Paper or Media Type Settings - Printing Software Selecting the Default Paper Source Settings

#### Loading Paper in the Rear Paper Feeder

You can print documents and photos on a variety of paper types and sizes.

Note: Do not fan or curl photo paper.

Note: If you have set the long edge as the width of a user-defined paper size, load paper long edge first.

Note: Automatic 2-sided printing is not available for pre-punched paper.

Note: The feeder guard is designed to stop halfway to prevent paper feed problems. Tilt it until it stops. Do not place objects on the feeder guard. Doing so may prevent paper from feeding.

Note: If you are printing on letterhead, make sure you select Letterhead as the paper type. Make sure you select the correct paper size setting. For letterhead paper, if you print on paper that is smaller than the setting in the printer driver, the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer. Borderless printing and 2-sided printing are not available for letterhead paper. Printing on letterhead may be slower.

Always follow these paper loading guidelines:

Note: You can load paper long edge first only if you have selected the User-Defined paper size setting and set the width of the paper as the size of the long edge.

Related references Double-sided Printing Capacity Paper Loading Capacity Related tasks Selecting the Paper Settings - Control Panel

#### Paper Loading Capacity

See the table here for the loading capacity of the rear paper feeder.

|Paper type|Loading capacity| |---|---| |Plain paper Copy paper Letterhead paper|Letter (8.5 × 11 inches [216 × 279 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm]), Half Letter (5.5 × 8.5 inches [140 × 216 mm]), A6 (4.1 × 5.8 inches [105 × 148 mm]), or A4 (8.3 × 11.7 inches [210 × 297 mm]): 100 sheets| |Plain paper Copy paper Letterhead paper|Legal (8.5 × 14 inches [216 × 356 mm]), MexicoOficio (8.5 × 13.4 inches [216 × 340 mm]), 8.5 × 13 inches (216 × 330 mm), Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]), user-defined (7.17 × 10.12 inches to 8.5 × 11.69 inches [182 × 257 mm to 215.9 × 297 mm])*, or user-defined (2.13 × 3.39 inches to 8.5 × 87.24 inches [54 × 86 mm to 215.9 × 1200 mm])* size: 1 sheet| |Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper|Up to the line indicated by the arrow mark| |Epson Presentation Paper Matte|Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]): 80 sheets|

|Paper type|Loading capacity| |---|---| |Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Value Photo Paper Glossy|20 sheets If paper feeds incorrectly, or printing is uneven or smeared, load 1 sheet at a time.| |Epson Premium Presentation Paper Matte Double-sided|1 sheet|

|Envelopes|10 envelopes|

#### Double-sided Printing Capacity

You can print double-sided using Auto or Manual mode on the following paper types and sizes.

|Paper type|Size|Double-sided printing capacity|Double-sided printing capacity| |---|---|---|---| |Paper type|Size|Auto|Manual| |Plain paper Copier paper Letterhead paper|Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm])|100 sheets|30 sheets| |Plain paper Copier paper Letterhead paper|, Executive (7.25 × 10.5 inches [184 × 267 mm]), Half Letter (5.5 × 8.5 inches [140 × 216 mm]), A6 (4.1 × 5.8 inches [105 × 148 mm])|—|30 sheets| |Plain paper Copier paper Letterhead paper|Legal (8.5 × 14 inches [216 × 356 mm]), MexicoOficio (8.5 × 13.4 inches [216 × 340 mm]), 8.5 × 13 inches (216 × 330 mm), Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])|—|1 sheet| |Epson EcoTank Premium Paper

Epson Bright White Pro Paper

Epson Bright White Premium Paper

Epson Multipurpose Plus Paper|Letter (8.5 × 11 inches [216 × 279 mm])|100 sheets|30 sheets| |Epson Premium Presentation Paper Matte Double-sided|Letter (8.5 × 11 inches [216 × 279 mm])|—|1 sheet|

You cannot print double-sided on the following paper types:

Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes: Borderless Paper Types

Parent topic: Loading Paper Related references Printable Area Specifications

#### Compatible Epson Papers

You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

Note: Paper/media availability varies by country.

|Paper Type|Size|Part number|Sheet count| |---|---|---|---| |Epson EcoTank Premium Paper|Letter (8.5 × 11 inches [216 × 279 mm])|S041586-ET|500| |Epson Bright White Pro Paper|Letter (8.5 × 11 inches [216 × 279 mm])|S041586|500| |Epson Bright White Premium Paper|Letter (8.5 × 11 inches [216 × 279 mm])|S450218-4|500| |Epson Multipurpose Plus Paper|Letter (8.5 × 11 inches [216 × 279 mm])|S450217-4|500| |Epson Presentation Paper Matte|Letter (8.5 × 11 inches [216 × 279 mm])|S041062|100| |Epson Premium Presentation Paper Matte|8 × 10 inches (203 × 254 mm)|S041467|50| |Epson Premium Presentation Paper Matte|Letter (8.5 × 11 inches [216 × 279 mm])|S041257 S042180|50 100| |Epson Premium Presentation Paper Matte Double-sided|Letter (8.5 × 11 inches [216 × 279 mm])|S041568|50|

|Paper Type|Size|Part number|Sheet count| |---|---|---|---| |Epson Photo Paper Glossy|4 × 6 inches (102 × 152 mm)|S041809 S042038|50 100| |Epson Photo Paper Glossy|Letter (8.5 × 11 inches [216 × 279 mm])|S041141 S041649 S041271|20 50 100| |Epson Photo Paper Glossy|A4 (8.3 × 11.7 inches [210 × 297 mm])|S041140|20| |Epson Premium Photo Paper Glossy|4 × 6 inches (102 × 152 mm)|S041727|100| |Epson Premium Photo Paper Glossy|5 × 7 inches (127 × 178 mm)|S041464|20| |Epson Premium Photo Paper Glossy|8 × 10 inches (203 × 254 mm)|S041465|20| |Epson Premium Photo Paper Glossy|Letter (8.5 × 11 inches [216 × 279 mm])|S042183 S041667|25 50| |Epson Ultra Premium Photo Paper Glossy|4 × 6 inches (102 × 152 mm)|S042181 S042174|60 100| |Epson Ultra Premium Photo Paper Glossy|5 × 7 inches (127 × 178 mm)|S041945|20| |Epson Ultra Premium Photo Paper Glossy|8 × 10 inches (203 × 254 mm)|S041946|20| |Epson Ultra Premium Photo Paper Glossy|Letter (8.5 × 11 inches [216 × 279 mm])|S042182 S042175|25 50| |Epson Premium Photo Paper Semi-gloss|4 × 6 inches (102 × 152 mm)|S041982|40| |Epson Premium Photo Paper Semi-gloss|Letter (8.5 × 11 inches [216 × 279 mm])|S041331|20| |Epson Value Photo Paper Glossy|4 × 6 inches (102 × 152 mm)|S400032
S400033
S400034
|20 50 100| |Epson Value Photo Paper Glossy|Letter (8.5 × 11 inches [216 × 279 mm])|S400031|50|

####### Parent topic: Loading Paper

#### Selecting the Paper Settings - Control Panel

You can change the default paper size and paper type using the control panel on the product.

Note: These settings appear automatically when paper is inserted when you set the Paper Setup Auto Display setting to On.


##### Paper or Media Type Settings - Control Panel

|For this paper|Select this paper Type or Media Type setting| |---|---| |Plain paper Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper|Plain Paper| |Letterhead paper|Letterhead| |Envelopes|Envelope| |Epson Ultra Premium Photo Paper Glossy|Ultra Glossy| |Epson Premium Photo Paper Glossy Epson Value Photo Paper Glossy|Prem. Glossy| |Epson Photo Paper Glossy|Glossy| |Epson Premium Photo Paper Semi-gloss|Prem. Semi-Gloss| |Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Doublesided|Prem. Matte| |Epson Presentation Paper Matte|Presentation Matte|

Parent topic: Selecting the Paper Settings - Control Panel

#### Paper or Media Type Settings - Printing Software

|For this paper|Select this paper Type or Media Type setting| |---|---| |Plain paper Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper|Plain Paper / Bright White Paper|

|For this paper|Select this paper Type or Media Type setting| |---|---| |Letterhead paper|Letterhead| |Envelopes|Envelope| |Epson Ultra Premium Photo Paper Glossy|Ultra Premium Photo Paper Glossy| |Epson Premium Photo Paper Glossy Epson Value Photo Paper Glossy|Premium Photo Paper Glossy| |Epson Photo Paper Glossy|Photo Paper Glossy| |Epson Premium Photo Paper Semi-gloss|Premium Photo Paper Semi-Gloss| |Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Doublesided|Premium Presentation Paper Matte| |Epson Presentation Paper Matte|Presentation Paper Matte|

Note: The settings listed here are available only when printing from your computer; they do not apply to your product's control panel settings.

Parent topic: Loading Paper

#### Selecting the Default Paper Source Settings

You can change default paper source settings using the control panel on the product.

##### Paper Source Settings Options

Select the paper source options you want to use for your print jobs.

|Paper Source Settings option|Available settings|Description| |---|---|---| |Paper Setting|Various|Select the paper size and type for each paper source| |A4/Letter Auto Switching|On|Select On to switch the selected paper size to match the loaded paper (Letter or A4) if the wrong size is selected| |A4/Letter Auto Switching|Off|Select On to switch the selected paper size to match the loaded paper (Letter or A4) if the wrong size is selected| |Error Notice|Paper Size Notice|Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper| |Error Notice|Paper Type Notice|Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper| |Paper Setup Auto Display|On|Select On to automatically display a menu that lets you select the paper size and type when you load paper in the product.

Note: If this setting is disabled, you cannot print using AirPrint.| |Paper Setup Auto Display|Off|Select On to automatically display a menu that lets you select the paper size and type when you load paper in the product.

Note: If this setting is disabled, you cannot print using AirPrint.|

Parent topic: Selecting the Default Paper Source Settings

Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass

#### Placing Originals on the Scanner Glass

You can place originals up to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).

Note: To view animated instructions on how to place originals on the scanner glass, press the help button and select How To > Place Originals

Note: If there is any dust or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced. Remove any dust and dirt on the scanner glass before scanning.

Note: If you are using Epson ScanSmart to scan multiple photos at once, just make sure they are at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and at least 0.8 inch (20 mm) away from each other.

Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping.

Note: When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass.

Caution: Do not push down on the document cover or scanner glass or you may damage the product.

Remove your originals after scanning. If you leave the originals on the scanner glass for a long time, they may stick to the glass surface.

Parent topic: Placing Originals on the Product Related topics Copying Scanning

Copying See the information here to copy documents or photos using your product. Note: Copies may not be exactly the same size as your originals.

Copying Documents or Photos Copying Options

#### Copying Documents or Photos

You can copy documents or photos onto various sizes and types of paper, including Epson special papers.




Parent topic: Copying Related references Compatible Epson Papers Copying Options Related tasks Placing Originals on the Scanner Glass Related topics Loading Paper

Copying Options Select the copying options you want to use for your copies. Note: Not all options or settings may be available, depending on other copying settings. Print Settings

|Copying option|Available settings|Description| |---|---|---| |2-Sided|1>1-Sided|Select to make 2-sided copies. When you select 1>2-Sided, also select the orientation and binding edge for your originals or copies.| |2-Sided|1>2-Sided|Select to make 2-sided copies. When you select 1>2-Sided, also select the orientation and binding edge for your originals or copies.| |Density|Varying levels|Adjusts the lightness or darkness of copies| |Paper Size|Various settings|Selects the paper size| |Paper Type|Various settings|Selects the paper type|

|Copying option|Available settings|Description| |---|---|---| |Reduce/Enlarge|Actual Size|Copies the original at its full size| |Reduce/Enlarge|Auto Fit|Automatically sizes the image to fit the paper size you selected| |Reduce/Enlarge|Custom 100% and other conversions|Displays the amount to re-size the original. Change the amount by adjusting the Custom Size setting.| |Custom Size|25 - 400 in 1% increments|Adjusts the amount to re-size the original.| |Original Size|Various sizes|Select the document size of your original| |Multi-Page|Single Page|Copies each page of the original onto an individual sheet| |Multi-Page|2-up|Copies multiple page documents onto one sheet. Scroll down and select the document orientation and layout order settings as necessary.|

|Quality|Standard|Adjusts the quality of your copies| |Quality|Draft|Adjusts the quality of your copies| |Quality|High|Adjusts the quality of your copies| |ID Card Copy|Off|Select On to copy both sides of an ID card onto one side of a sheet of paper| |ID Card Copy|On|Select On to copy both sides of an ID card onto one side of a sheet of paper| |Borderless Copy|Off|Adjusts the amount to expand the original photo when printing borderless photos| |Borderless Copy|On|Adjusts the amount to expand the original photo when printing borderless photos| |Borderless Copy|Standard|Adjusts the amount to expand the original photo when printing borderless photos| |Borderless Copy|Medium|Adjusts the amount to expand the original photo when printing borderless photos| |Borderless Copy|Minimum|Adjusts the amount to expand the original photo when printing borderless photos| |Borderless Copy|None|Adjusts the amount to expand the original photo when printing borderless photos|

###### Parent topic: Copying

Printing from a Computer

Before printing from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet.

Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.

Printing with Windows Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac Printing from a Smartphone or Tablet Printing with Epson Photo+ Cancelling Printing Using the Product

Printing with Windows You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows Selecting Extended Settings - Windows Printing Your Document or Photo - Windows Checking Print Status - Windows Locking Printer Settings - Windows Selecting Default Print Settings - Windows Changing Automatic Update Options

Parent topic: Printing from a Computer

##### Selecting Basic Print Settings - Windows

Select the basic settings for the document or photo you want to print.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details.


Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting and the Quality setting will be set to Standard.

Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.

Print Quality Options - Windows Multi-Page Printing Options - Windows

Parent topic: Printing with Windows Related references Borderless Paper Type Compatibility Double-sided Printing Capacity Paper or Media Type Settings - Printing Software Related tasks Selecting Double-sided Printing Settings - Windows Printing Your Document or Photo - Windows

###### Print Quality Options - Windows

You can select any of the available Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen.

###### Draft

For draft printing on plain paper. Draft - Vivid

For draft printing on plain paper with good quality and print speed. Standard

For everyday text and image printing. Standard - Vivid

For text and graphics with good quality and print speed. High

For photos and graphics with high print quality. More Settings

Opens a window that lets you choose among levels of speed and quality. Parent topic: Selecting Basic Print Settings - Windows

###### Multi-Page Printing Options - Windows

You can select any of the available options in the Multi-Page menu to set up your multi-page print job.

2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and border options.

2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options.

Parent topic: Selecting Basic Print Settings - Windows

Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.




###### Double-sided Printing Options - Windows

You can select any of the available options on the Binding Settings window to set up your double-sided print job.

###### Binding Edge Options

Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options

Select options that define a wider margin to allow for binding. Start Page

Selects whether printing starts on the front or back page. Create Folded Booklet Options

Select the Booklet checkbox and a binding option to print double-sided pages as a booklet. Parent topic: Selecting Double-sided Printing Settings - Windows

###### Print Density Adjustments - Windows

You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double-sided print job.

###### Print Density

Sets the level of ink coverage for double-sided printing.

Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing to prevent ink smearing.

Parent topic: Selecting Double-sided Printing Settings - Windows

##### Selecting Additional Layout and Print Options - Windows

You can select a variety of additional layout and printing options for your document or photo on the More Options tab.


Note: This setting is not available for all types of printing. Click the Add/Delete button to create your own pattern, and click the Settings button to customize the pattern.

Note: Click the Add/Delete button to create your own watermark, and click the Settings button to customize the watermark.

###### Custom Color Correction Options - Windows

You can select any of the available options in the Color Correction window to customize the image colors for your print job.


Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting.

###### Fix Photo

Improves the color, contrast, and sharpness of flawed photos.

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects.

###### ICM

Lets you manage color using installed color printing profiles.

No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software.

Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows

You can select any of the Image Options and Additional Settings to customize your print. Some options may be pre-selected or unavailable, depending on other settings you have chosen.

Image Options Emphasize Text

Adjusts the weight of printed text to increase readability. Emphasize Thin Lines

Adjusts the weight of printed lines to increase visibility. Edge Smoothing

Smooths jagged edges in low-resolution images such as screen captures or images from the Web. Fix Red-Eye

Reduces or removes red-eye in photos. Print Text in Black

Prints colored text in black. For Color Text

Prints colored text on a background pattern or underlined. For Color Graphs and Images

Prints colored graphics and images with overlay patterns. For Color Text, Graphs, and Images

Prints colored text, graphics, and images with overlay patterns. Enhancement Options

Specifies Color Universal Print enhancement settings for text, graphics, and images.

Additional Settings Options Rotate 180º

Prints the image rotated 180º from its original orientation.

Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality.

###### Mirror Image

Flips the printed image left to right.

Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows

You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.

Note: These settings are not saved with your document.


You can select to print the following information:

Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.

Parent topic: Selecting Additional Layout and Print Options - Windows

Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button.

###### 1. Click the Main or More Options tab.

You see the available Printing Presets on the left:


##### Selecting Extended Settings - Windows

You can select additional settings that apply to all the print jobs you send to your product.




You see this window:


Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3

Enables product monitoring for ink and paper supplies and other issues.

Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print speed.

###### Short Grain Paper

Prevents ink from smearing when you print on envelopes or other thick paper. Separator Page

Before each document, prints a separator page containing the title, user, date, and time.

###### Remove white borders

Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype

Increases print speed and may solve other printing problems. Page Rendering Mode

Increases print speed when printing is extremely slow or the print head stops during printing.

Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.

###### Skip Blank Page

Ensures that your product does not print pages that contain no text or images. Change Standard Resolution

Reduces the resolution of print data to correct printing problems. Refine screening pattern

Prints graphics with a finer screening pattern.

###### Allow Applications to Perform ICM Color Matching

Allows applications to perform ICM color matching. Always Use the Driver's Paper Source Setting

Prints using the paper source setting in the printer driver, rather than the setting in your application. Output 1 page documents facedown in 2-Sided mode

Outputs single-sided pages in a 2-sided print job facedown instead of faceup.

Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing.

Barcode mode Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper, preprinted paper, envelopes, and thick paper.

Reduce Print Data Size Increases print data compression to improve print speed. Not recommended when printing fine patterns.

Use a Mixture of Color Inks to Create Black Mixes color inks to create composite black when printing at standard quality on plain paper or envelopes.

Parent topic: Selecting Extended Settings - Windows

##### Printing Your Document or Photo - Windows

Once you have selected your print settings, you are ready to save your settings and print.


##### Checking Print Status - Windows

During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink status.


##### Locking Printer Settings - Windows

Windows administrators can lock access to some printer settings to prevent unauthorized changes.

####### 1. Do one of the following:





###### 2. Click the Optional Settings tab.

Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab.

####### 3. Click Driver Settings.You see this window:


###### Locked Setting Options

Select the options you want to use for any locked print settings.

|Setting|Options|Description| |---|---|---| |Anti-Copy Pattern|Various data items|Lets you select the data to use for the pattern or prohibit anticopy patterns| |Anti-Copy Pattern|Add/Delete|Lets you add or delete a customized anti-copy pattern| |Anti-Copy Pattern|Settings|Lets you select the arrangement, size, and other settings for the custom anti-copy pattern| |Watermark|Various text watermarks|Lets you select the text for the watermark or prohibit watermarks| |Watermark|Add/Delete|Lets you add or delete a customized text or image-based watermark|

|Watermark|Settings|Lets you select the size, position, and other watermark settings| |Header/Footer|Off|Prohibits headers or footers| |Header/Footer|On|Allows headers and footers| |Header/Footer|Settings|Lets you select the text and position for printing headers and footers| |Color|Color|Allows color printing| |Color|Grayscale|Allows printing in black or shades of gray only| |2-sided printing|Off|Allows printing on one side of the paper only| |2-sided printing|On|Allows printing on both sides of the paper|

|Setting|Options|Description| |---|---|---| |Multi-Page|Off|Prohibits multi-page settings| |Multi-Page|2-Up|Allows printing of 2 pages on one sheet of paper| |Multi-Page|4-Up|Allows printing of 4 pages on one sheet of paper| |Multi-Page|6-Up|Allows printing of 6 pages on one sheet of paper| |Multi-Page|8-Up|Allows printing of 8 pages on one sheet of paper| |Multi-Page|9-Up|Allows printing of 9 pages on one sheet of paper|

|Multi-Page|16-Up|Allows printing of 16 pages on one sheet of paper|

##### Parent topic: Locking Printer Settings - Windows Selecting Default Print Settings - Windows

When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.




These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows

###### Changing the Language of the Printer Software Screens

You can change the language used on the Windows printer software screens.




##### Changing Automatic Update Options

Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature.




Parent topic: Printing with Windows Related tasks Checking for Software Updates

#### Printing with the Built-in Epson Driver - Windows 10 S

You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections.

Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product.

Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer

##### Selecting Print Settings - Windows 10 S

Select the settings for your print job in your Windows 10 S application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details.


####### 4. Select the type of paper you loaded as the Media setting.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.

####### 5. Click the Advanced button.




Printing on a Mac You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson Software Updater.

Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac

Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer

##### Selecting Basic Print Settings - Mac

Select the basic settings for the document or photo you want to print.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details.


You see the expanded printer settings window for your product:


Note: The print window may look different, depending on the Mac OS version and the application you are using.

Note: If you do not see these settings in the print window, check for them in your application before printing.

Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu.

Note: Paper sizes may include additional options such as Borderless.


You see these settings:


Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.

###### Print Quality Options - Mac

You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type setting you have chosen.

###### Draft

For draft printing on plain paper. Draft-Vivid

For draft printing on plain paper with good quality and print speed. Normal

For everyday text and image printing. Normal - Vivid

For everyday text and image printing with good quality and print speed. Fine

For text and graphics with good quality and print speed. Quality

For text and graphics with increased quality and print speed. Parent topic: Selecting Basic Print Settings - Mac

###### Print Options - Mac

You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen.

Expansion If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the edges of borderless prints.

###### Grayscale

Prints text and graphics in black or shades of gray. Mirror Image

Lets you flip the printed image horizontally.

Note: If you select the Min option for the Expansion setting, you may see white borders on your printed photo.

Parent topic: Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac

Depending on your application, you may be able to select the paper size and orientation settings from the print window.


Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu.

Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details.

Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option.

Parent topic: Printing on a Mac

##### Selecting Print Layout Options - Mac

You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window.


##### Selecting Double-sided Printing Settings - Mac

You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window.


Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the Mac OS version you are using.


###### Double-sided Printing Options and Adjustments - Mac

You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job.

###### Long-Edge binding

Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding

Orients double-sided printed pages to be bound on the short edge of the paper. Print Density

Sets the level of ink coverage for double-sided printing.

Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.

Parent topic: Selecting Double-sided Printing Settings - Mac Managing Color - Mac

You can adjust the Color Matching and Color Options settings to fine-tune the colors in your printout or turn off color management in your printer software.


Note: The available settings on the Color Options menu depend on the option you selected on the Color Matching menu.


###### Color Matching and Color Options - Mac

You can select these settings on the Color Matching and Color Options menus.

Color Matching Settings EPSON Color Controls

Lets you manage color using controls in your printer driver or turn off color management.

ColorSync Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window.

Color Options Settings Manual Settings

Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color

Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove redeye in photos. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting.

Fix Photo Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects.

Off (No Color Adjustment) Turns off color management in your printer software so you can manage color using only your application software.

Note: An ICC profile is required if color management is turned off. Parent topic: Managing Color - Mac

##### Selecting Printing Preferences - Mac

You can select printing preferences that apply to all the print jobs you send to your product.

You see a screen like this:


Printing Preferences - Mac You can select these settings on the Options or Driver tab. Skip Blank Page

Ensures that your product does not print pages that contain no text or images. Quiet Mode

Lessens noise during printing but may decrease print speed.

Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality.

Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing.

###### Remove white borders

Removes white margins that may appear when you print borderless photos.

Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.

Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool.

Reduce Print Data Size Increases print data compression to improve print speed. Not recommended when printing fine patterns.

Parent topic: Selecting Printing Preferences - Mac

Printing Your Document or Photo - Mac Once you have selected your print settings, you are ready to print. Click Print at the bottom of the print window.


Checking Print Status - Mac Parent topic: Printing on a Mac Related tasks Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Selecting Basic Print Settings - Mac

###### Checking Print Status - Mac

During printing, you can view the progress of your print job, control printing, and check ink status.





Parent topic: Printing Your Document or Photo - Mac

Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson Smart Panel must be configured for use with your product.

#### Printing with Epson Photo+

You can print photos, CD/DVD labels, and more using a variety of layouts and templates with Epson Photo+. Features include image corrections and adjustments, and adding text and stamps to photos. We recommend printing on genuine Epson photo paper for the best results. Make sure you have set up your product as described on the Start Here sheet and installed the Epson Photo+ software. See the Epson Photo+ help utility for more information.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use Epson Photo+. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

Parent topic: Printing from a Computer

Cancelling Printing Using the Product If you need to cancel printing, press the stop button. Parent topic: Printing from a Computer

Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning in Epson Scan 2

Starting a Scan After placing your originals on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet Parent topic: Scanning Related tasks Placing Originals on the Scanner Glass

Starting a Scan Using the Product Control Panel You can scan an image to your computer using your product's control panel buttons. Your product automatically selects default scan settings, but you can view or change them as necessary. You can change the default scan settings using the Event Manager utility on the computer.

Note: Restart your computer after installing the product software to enable scanning from the control panel.


Related tasks Placing Originals on the Scanner Glass

###### Setting Up a WSD Port (Windows 7/Windows Vista)

You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows 10 and Windows 8.x).

Before you set up a WSD port, make sure you installed your product software, and connected your product and computer to the same network.



###### Changing Default Scan Job Settings

You can view or change the default scan job settings your product uses when you scan to your computer. You do this using the Event Manager program.

Note: If you create a new job, you can only assign it to the Custom Action setting. You can change the settings of the other assigned jobs, but you cannot rename them or select a different job.



##### Starting a Scan Using Epson ScanSmart

You can start the Epson ScanSmart program to scan originals and easily review and edit scanned images. After that, you can save, print, or share them.



You see a screen like this:


Parent topic: Starting a Scan

##### Starting a Scan Using the Epson Scan 2 Icon

You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.



####### • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.You see an Epson Scan 2 window like this:


##### Starting a Scan from a Scanning Program

You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

Note: In certain programs, you may need to select your product as the "source" first. If you see a Select Source option, choose it and select your product. With Windows, do not select a WIA option for your product; not all scan functions will be available.

####### You see an Epson Scan 2 window like this:


##### Starting a Scan from a Smartphone or Tablet

You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection.

Scanning a Document in Epson ScanSmart You can scan and review documents and photos in Epson ScanSmart. Note: The images in this guide show Windows screens. Mac screens may be slightly different. Depending on your product model and software version, not all options may be available.




####### 3. Select an option for the Scan area setting, if necessary.

Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size.

####### 4. Select SCAN.

The original is scanned. When scanning is complete, you see a screen like this:



##### Saving a Scan

You can save a scanned image to your computer in a variety of formats.


Attaching a Scan to Email You can attach a scanned image to an email as a file attachment. Note: Your email app and account settings should be configured before scanning. You must install a

MAPI-type email program such as Outlook Express, Windows Live Mail, Entourage, or Mac Mail. Attach to Email only supports 32-bit MAPI-compatible mail apps. Web-based email services such as Gmail are not supported. If you see an error message, your email app may not be compatible and you will need to save the scans and manually attach the file to an email.


Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service

You can upload scanned images to a cloud service.


Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code.

##### Printing a Scan

You can print your scanned image and save the scanned file to your computer.

Note: Printing scanned images is available only with Epson printers. If you do not have an Epson printer, save the file and print it from an application that can open the file.


Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson Product Changing the Scan Settings Changing the File Name Settings Changing the Save Settings Customizing Action Icons Parent topic: Scanning

##### Changing the Epson Product

If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer.

Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.


Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto Mode, you cannot change the scan settings.




####### 3. Change the settings as necessary and click Save.Parent topic: Selecting Epson ScanSmart Settings

##### Changing the File Name Settings

You can change the default file naming method for your scans.




##### Changing the Save Settings

You can change the file type options for saving your scans.



###### 2. Click the Save Settings tab.


###### Save Settings

You can change the settings for how scanned images are saved. PDF Options

|Setting|Options|Description| |---|---|---| |General|Generate PDF/A File|Creates a PDF that conforms to PDF/A-1 standards| |General|Create file with all pages|Saves all pages as one file| |General|Compression Level|Selects the compression level for color or grayscale images|

JPEG Options

|Setting|Options|Description| |---|---|---|

|Image Quality Options|—|Sets a compression level by moving a slider or entering a value. File size increases the higher the resolution is.| |Encoding (Windows only)|Standard|Images load from top to bottom in a web browser. It takes longer to load the entire image.| |Encoding (Windows only)|Progressive|Images first load completely at low resolution and then adjust to high resolution in a web browser| |Embed ICC Profile (Windows only)|—|Allows you to add ICC profiles to the image|

TIFF Options

|Setting|Options|Description| |---|---|---| |Byte Order|Windows Macintosh|Specifies the operating system where the scanned image will be used| |Compression (Windows only)|—|Specifies the compression format and level for Color/Grayscale and B&W images. File size increases with higher quality.| |Embed ICC Profile (Windows only)|—|Allows you to add ICC profiles to the image|

Parent topic: Changing the Save Settings

Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen.




#### Scanning in Epson Scan 2

Epson Scan 2 gives you access to basic and advanced scanning features. You can scan your document and save the scanned image in various file formats in your operating system's Documents or My Documents folder, or open it in your scanning program. You can preview the scanned image and select or change settings as necessary.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

####### You see this window:



Additional Scanning Settings - Main Settings Tab Additional Scanning Settings - Advanced Settings Tab Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 Image Format Options Scan Resolution Guidelines Parent topic: Scanning

##### Additional Scanning Settings - Main Settings Tab

You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.

Rotate Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow your product to automatically rotate the image based on the orientation of the text (may take longer to scan).

###### Correct Document Skew

Corrects skewed originals, image contents, or both.

Add or edit pages after scanning Lets you add, remove, or edit the pages in a scan, including rotating pages and changing the page order.

Note: To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is saved as a separate file.

Parent topic: Scanning in Epson Scan 2

##### Additional Scanning Settings - Advanced Settings Tab

You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.

###### Remove Background

Removes the background of the originals.

###### Text Enhancement

Sharpens the appearance of letters in text documents.

Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics.

Threshold Adjusts the level at which black areas in text and line art are delineated, improving text recognition in OCR (Optical Character Recognition) programs.

Color Enhance Enhances the shades of the color you select in the scanned image. This setting is available only if you select Grayscale or Black & White as the Image Type setting.

###### Brightness

Adjusts the overall lightness and darkness of the scanned image. Contrast

Adjusts the difference between the light and dark areas of the overall scanned image. Gamma

Adjusts the midtone density of the scanned image. Unsharp Mask

Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.

Descreening Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This option improves results when scanning magazines or newspapers. (The results of descreening do not appear in the preview image, only in your scanned image.)

###### Color Restoration

Corrects color in faded images (when scanning in Photo Mode). Backlight Correction

Lightens darkly backlit images (when scanning in Photo Mode). Dust Removal

Removes dust on scanned images (when scanning in Photo Mode). Edge Fill

Corrects shadowing around the edges of the image by filling the shadows with black or white. Dual Image Output

Scans the original image twice using different output settings (Windows only).

###### Watermark

Adds a watermark to a scanned image. Parent topic: Scanning in Epson Scan 2

##### Saving Scanned Documents as a Searchable PDF Using Epson Scan 2

You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.

Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.


Parent topic: Scanning in Epson Scan 2 Image Format Options

You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.

###### BITMAP (*.bmp)

A standard image file format for most Windows programs.

JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image.)

###### PNG (*.png)

An image format that does not lose quality during editing.

TIFF (*.tif) A file format created for exchanging data between many programs, such as graphic and DTP software.

Multi-TIFF (*.tif) A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images using a compatible program.

PDF (*.pdf) A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file.

Searchable PDF (*.pdf) A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched.

Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines

The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your scans. Increasing the resolution raises the amount of detail captured but comes with the following disadvantages:

If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need:

Parent topic: Scanning in Epson Scan 2

Refilling Ink When the ink level is below the lower line on an ink tank, you need to refill it. Periodically check the ink tanks to see if they need to be refilled. Before checking the ink levels or refilling an ink tank as described here, be sure to read the ink safety precautions.

Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank. Continued use of the product when the ink level is below the lower line on a tank could damage the product.

Ink Safety Precautions Check Ink Levels Purchase Epson Ink Refilling the Ink Tanks Related concepts Print Head Maintenance

#### Ink Safety Precautions

Note: Epson strongly recommends the use of genuine ink to ensure optimal print quality and performance.

Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.

As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product.

###### Ink Handling Precautions

###### Ink Refilling Precautions

may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle.

###### Ink Bottle and Ink Tank Information

###### Parent topic: Refilling Ink

Check Ink Levels Your product and its printing software will let you know when an ink tank is low or expended. Checking Ink Levels on Your Product Checking Ink Levels - Windows Checking Ink Levels - Mac Disabling Special Offers with Windows Parent topic: Refilling Ink

##### Checking Ink Levels on Your Product

To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Make sure the ink levels are above the lower lines on the ink tanks.

Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.

As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product.

##### Parent topic: Check Ink Levels Checking Ink Levels - Windows

A low ink reminder appears if you try to print when ink is low, and you can check your ink levels at any time using a utility on your Windows computer.




Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink

tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued use of the product when the ink level is below the lower line on the tank could damage the product.

Parent topic: Check Ink Levels Related tasks Refilling the Ink Tanks

##### Checking Ink Levels - Mac

You can check your ink levels using a utility on your Mac.


Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink

tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued use of the product when the ink level is below the lower line on the tank could damage the product.

Parent topic: Check Ink Levels

Related tasks Refilling the Ink Tanks

##### Disabling Special Offers with Windows

You can disable special offers messages from Epson using a utility on your Windows computer.




#### Purchase Epson Ink

You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary considerably based on images printed, print settings, paper type, frequency of use and temperature.

Ink Bottle Part Numbers Parent topic: Refilling Ink

##### Ink Bottle Part Numbers

Use these part numbers when you order or purchase new ink bottles, and use the ink by the date printed on the package:

|Ink color|Part number| |---|---| |Black|502120| |Cyan|502220| |Magenta|502320| |Yellow|502420|

Parent topic: Purchase Epson Ink

Refilling the Ink Tanks Make sure you have new ink bottles handy and have read the ink safety precautions before you begin. You can continue to use the product even if one or more ink tanks are not filled all the way. However, for the most accurate ink level monitoring, fill all the ink tanks up to the top line.

Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.

As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product.

Caution: Wear disposable gloves while refilling the ink tanks to avoid staining your hands. If ink spills, wipe it off immediately with a damp towel to avoid permanent stains. If ink gets on your clothes or belongings, it may not come off.

Note: Make sure that the color of the ink tank matches the ink color that you want to refill.

Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed.

Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink.

Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank. Do not force the bottles into position; they are keyed for each color.

Note: If ink does not flow from the bottle, lift and reinsert the bottle. If the ink has reached the upper line of the tank, do not remove and reinsert the bottle or ink may leak.

Note: Do not leave the ink bottle inserted. The bottle may be damaged or ink may leak. If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for later use.

Note: The scanner unit is designed to close slowly and resist a little as a precaution against injuring your fingers. Continue to close the scanner unit even if you feel some resistance.

Even if you do not refill ink up to the upper line on the ink tank, you can continue using the product. To keep your product operating at its best, however, fill ink tank up to the upper line and reset the ink level immediately.

Parent topic: Refilling Ink Related concepts Purchase Epson Ink Related tasks Checking Ink Levels on Your Product

Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path. Print Head Maintenance Print Head Alignment Cleaning the Paper Guide Cleaning the Print Head Path Checking the Number of Sheets Fed

#### Print Head Maintenance

If your printouts become too light, or you see dark or light bands across them, you may need to clean the print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.

You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily. Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first. If you still see white or dark lines or gaps in your printouts, even after cleaning the print head several times, you can run a Power Cleaning.

Print Head Nozzle Check Print Head Cleaning Power Cleaning Parent topic: Adjusting Print Quality

Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles. Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance

###### Checking the Nozzles Using the Product Control Panel

You can check the print head nozzles using the control panel on your product.

###### Print head needs cleaning

###### Print head needs Power Cleaning

If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not improve, run a Power Cleaning.

Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Power Cleaning Related topics Loading Paper

###### Checking the Nozzles Using a Computer Utility

You can check the print head nozzles using a utility on your Windows or Mac computer.




Print head needs cleaning

Print head needs Power Cleaning

If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not improve, run a Power Cleaning.

Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Power Cleaning Related topics Loading Paper

##### Print Head Cleaning

If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head.

Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first.

Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility

Parent topic: Print Head Maintenance Related tasks Refilling the Ink Tanks

###### Cleaning the Print Head Using the Product Control Panel

You can clean the print head nozzles using the control panel on your product.


The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. When the cleaning cycle is finished, you see a message on the screen and a nozzle pattern prints.

Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print.

Print head needs cleaning

Print head needs Power Cleaning

If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not improve, run a Power Cleaning.

Parent topic: Print Head Cleaning Related concepts Print Head Nozzle Check Power Cleaning Related topics Loading Paper

###### Cleaning the Print Head Using a Computer Utility

You can clean the print head using a utility on your Windows or Mac computer.



The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.

Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print.


Print head needs cleaning

Print head needs Power Cleaning

If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, run a Power Cleaning.

Parent topic: Print Head Cleaning Related concepts Print Head Nozzle Check Power Cleaning Related topics Loading Paper

##### Power Cleaning

If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head several times, you can run a Power Cleaning.

If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12 hours before running another Power Cleaning.

Caution: Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the product.

Caution: Power Cleaning may cause the ink pads to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support.

Power Cleaning Using the Product Control Panel Power Cleaning Using a Computer Utility

Parent topic: Print Head Maintenance Related tasks Refilling the Ink Tanks Power Cleaning Using the Product Control Panel You can run a Power Cleaning using the control panel on your product. Note: After a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.

If the print quality did not improve, turn off the product and wait at least 12 hours before running another nozzle check. Run Print Head Cleaning or Power Cleaning depending on the printed pattern.

If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.

Parent topic: Power Cleaning Related concepts Print Head Cleaning Print Head Nozzle Check Related references Where to Get Help Related topics Loading Paper Power Cleaning Using a Computer Utility You can run a Power Cleaning using a utility on your Windows or Mac computer. Note: After running a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.

side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the Maintenance tab.




If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support.

Parent topic: Power Cleaning Related concepts Print Head Cleaning Print Head Nozzle Check Related references Where to Get Help Related topics Loading Paper

#### Print Head Alignment

If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head.

Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Parent topic: Adjusting Print Quality

##### Aligning the Print Head Using the Product Control Panel

You can align the print head using the control panel on your product.

Horizontal Alignment


#### Cleaning the Paper Guide

If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink.

Caution: Do not use tissue paper to clean the inside of the product as lint can clog the print head nozzles. Do not touch the flat white cable, the translucent film, or the ink tubes inside the product.

Note: The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers. Continue to close the scanner unit even if you feel some resistance.

Parent topic: Adjusting Print Quality Related topics Loading Paper

#### Cleaning the Print Head Path

If the print quality has not improved after cleaning and aligning the print head and cleaning the paper path, the print head path inside the printer may be smeared with ink.

To clean the print head path, use the following:

Caution: Do not use any other liquid to clean the print head path or you may damage your product. Do not use tissue paper to clean the inside of the product. The print head nozzles may become clogged with lint.

####### Caution: Do not touch the flat white cable, translucent film, or ink tubes inside the product. Doing so may cause a malfunction.

Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print.

Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product.

Note: The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers. Continue to close the scanner unit even if you feel some resistance.

| | | | |---|---|---| | | | | | | | |

#### Checking the Number of Sheets Fed

You can view an option that displays the number of sheets of paper that have fed through the product.

Note: You can also view the number of sheets of paper fed through the product by printing a nozzle check.

Checking the Number of Sheets on the LCD Screen Checking the Sheet Counter - Windows Checking the Sheet Counter - Mac

Parent topic: Adjusting Print Quality Related concepts Print Head Nozzle Check

##### Checking the Number of Sheets on the LCD Screen

You can view the total number of prints, black-and-white prints, and color prints that have been printed.

##### Checking the Sheet Counter - Windows

You can check the number of sheets of paper that have fed through the product by checking the sheet counter.




Parent topic: Checking the Number of Sheets Fed Checking the Sheet Counter - Mac

You can check the number of sheets of paper that have fed through the product by checking the sheet counter.


####### 3. After checking the number of sheets fed into the printer, click OK to close the window.Parent topic: Checking the Number of Sheets Fed

Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product

#### Cleaning Your Product

To keep your product working at its best, you should clean it several times a year.

Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it. Do not touch the flat white cable, translucent film, or ink tubes inside the product.

Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.

#### Transporting Your Product

If you need to store your product or transport it some distance, prepare it for transportation as described here.

Caution: During transportation and storage, follow these guidelines:

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| | | | | |---|---|---|---| | | | | | | | | | |

| | | | |---|---|---| | | | | | | | | | | | |

Caution: Wait until the power light is off before you unplug the power cable to allow the print head to return to the home position. If the print head does not return to the home position, the ink can dry out and your product can be damaged.

####### 7. Secure the print head to the case with tape.

Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage your product.

####### 8. Make sure the ink tank caps are securely closed and close the ink tank cover.

| | | | | |---|---|---|---| | | | | |

####### 9. Lower the scanner unit using both hands.

Note: The scanner unit is designed to close slowly and resist a little as a precaution against injuring your fingers. Continue to close the scanner unit even if you feel some resistance.

####### 10. Close the paper support, feeder guard, and output tray. Then lower the control panel by gentlypushing the panel down.

Be sure to remove the tape from the print head before turning on your product. If print quality has declined when you print again, clean and align the print head.

Parent topic: Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment

Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Viewing the Help Screen Product Status Messages Message Appears Prompting You to Reset Ink Levels Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Product Software Where to Get Help

#### Checking for Software Updates

It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.



You can also update the software by selecting EPSON Software Updater in the EPSON or Epson Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows.

Parent topic: Solving Problems

#### Viewing the Help Screen

You can view troubleshooting or how-to topics on the LCD screen at any time.


#### Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

|LCD code|Condition/solution| |---|---| |(E-01)|A printer error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.|

|LCD code|Condition/solution| |---|---| |(E-02)|A scanner error has occurred. Turn the product off and then back on again.| |(E-11)|The ink pad needs to be replaced. Contact Epson for support.| |(W-01)|Paper is jammed in the product. Remove the jammed paper, then press the button indicated on the LCD screen to clear the error. If the error continues, turn the product off and back on again.|

|(W-11)|An ink pad is nearing the end of its service life. Contact Epson for support. (To continue printing, press the OK button.)| |(I-22)|To establish a wireless connection using an access point, press the button on the access point or click the button on the access point's wireless settings screen displayed on your computer screen.| |(I-23)|Enter the PIN code displayed on the LCD screen into the access point or computer within two minutes. If you wait longer than two minutes, a time-out error occurs, the code changes, and you must enter a new code.| |(I-31)|To make wireless connection settings from your computer, run the installer and follow the on-screen instructions.| |(I-41)|The Paper Setup Auto Display option is disabled. You must enable Paper Setup Auto Display to use AirPrint.| |(I-60)|Your computer may not support WSD (Web Services for Devices). The Scan to PC (WSD) function is available only for computers running English versions of Windows 10, Windows 8.x, Windows 7, or Windows Vista.| |Recovery Mode Update Firmware|A firmware update has failed. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.|

Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.

Related concepts Uninstall Your Product Software Related references Where to Get Help Related tasks Refilling the Ink Tanks Checking for Software Updates Using AirPrint Related topics Wi-Fi Networking Solving Paper Problems Solving Network Problems Solving Problems Printing from a Computer

#### Message Appears Prompting You to Reset Ink Levels

If you see a message on the LCD screen prompting you to reset the ink levels, do the following:

Note: Depending on the operating conditions, you may see the ink reset message even when there is still ink in the tanks.

Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.

As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product.

Related tasks Refilling the Ink Tanks

#### Running a Product Check

Running a product check helps you determine if your product is operating properly.

Parent topic: Solving Problems Related concepts Uninstall Your Product Software Print Head Cleaning Power Cleaning Print Head Alignment Related topics Loading Paper

#### Resetting Control Panel Defaults

If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all.

Parent topic: Solving Problems

Solving Setup Problems Check these sections if you have problems while setting up your product. Product Does Not Turn On or Off Noise After Filling the Ink Software Installation Problems Parent topic: Solving Problems

##### Product Does Not Turn On or Off

If you cannot turn the product on or off, try these solutions:

Parent topic: Solving Setup Problems Noise After Filling the Ink

If you hear noises from your product after filling the ink tanks with ink, check these explanations:

Parent topic: Solving Setup Problems Related references Where to Get Help

##### Software Installation Problems

If you have problems while installing your product software, try these solutions:

Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.

Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Wireless Network Connection is Unstable on a Mac Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems

##### Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.

Parent topic: Solving Network Problems Related concepts Wi-Fi Direct Mode Setup Related tasks Printing a Network Status Sheet Printing a Network Connection Report Selecting Wireless Network Settings from the Control Panel Related topics Wi-Fi Networking

##### Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing a Network Connection Report

Related topics Wi-Fi Networking

##### Product Does Not Appear in Mac Printer Window

If your product does not appear in the Mac printer window, try these solutions:

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software

##### Wireless Network Connection is Unstable on a Mac

If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac.

If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.

Parent topic: Solving Network Problems Cannot Print Over a Network

If you cannot print over a network, try these solutions:

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.

Parent topic: Solving Network Problems

Related concepts Uninstall Your Product Software Related references Cannot Scan Over a Network Related tasks Printing a Network Status Sheet Printing a Network Connection Report Related topics Wi-Fi Networking

##### Cannot Scan Over a Network

If you have problems scanning over a network, try these solutions:

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.


Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.


Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

Parent topic: Solving Network Problems Related concepts Scan Resolution Guidelines Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet Related topics Wi-Fi Networking

Solving Copying Problems Check these solutions if you have problems copying with your product. Product Makes Noise, But Nothing Copies Product Makes Noise When It Sits for a While Copies Have Incorrect or Faint Colors Position, Size, or Margins of Copies are Incorrect Parent topic: Solving Problems

##### Product Makes Noise, But Nothing Copies

If your product makes a noise, but nothing copies, try these solutions:

Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems

##### Copies Have Incorrect or Faint Colors

If your copies have incorrect, uneven, smeared, or faint colors, try these solutions:

Parent topic: Solving Copying Problems

##### Position, Size, or Margins of Copies are Incorrect

If the position, size, or margins of your copies are incorrect, try these solutions:

Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Paper Ejection Problems Parent topic: Solving Problems

##### Paper Feeding Problems

If you have problems feeding paper, try these solutions:

Parent topic: Solving Paper Problems Related references Paper Loading Capacity Paper Specifications Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Related tasks Loading Paper in the Rear Paper Feeder Cleaning the Paper Guide

##### Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps here.

####### 3. Open the scanner unit with both hands until it locks and remove any jammed paper inside.

Caution: Do not touch the flat white cable or translucent film inside the printer.

Note: The scanner unit is designed to close slowly and resist a little as a precaution against injuring your fingers. Continue to close the scanner unit even if you feel some resistance.

Parent topic: Solving Paper Problems Related tasks Cancelling Printing Using the Product

##### Paper Jam Problems in the Rear Cover

If you see a message that paper has jammed in the rear cover, follow the steps here.

Parent topic: Solving Paper Problems Related tasks Loading Paper in the Rear Paper Feeder Cancelling Printing Using the Product

##### Paper Ejection Problems

If you have problems with paper ejecting properly, try these solutions:

Related tasks Loading Paper in the Rear Paper Feeder Cancelling Printing Using the Product

Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.

Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic: Solving Problems

##### Nothing Prints

If you have sent a print job and nothing prints, try these solutions:



##### Product Icon Does Not Appear in Windows Taskbar

If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does not work, try this solution:





##### Printing is Slow

If printing becomes slow, try these solutions:

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

For the fastest printing, select the following settings in your product software:

If printing is still slow and you are using Windows 7 or Windows Vista, try the following:


Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.

#### Solving Page Layout and Content Problems

Check these sections if you have problems with the layout or content of your printed pages.

Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.

Inverted Image Too Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Slanted Printout Parent topic: Solving Problems

##### Inverted Image

If your printed image is inverted unexpectedly, try these solutions:

software. (This option has different names, depending on your operating system version.) Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options - Windows Selecting Print Layout Options - Mac Selecting Basic Print Settings - Mac

##### Too Many Copies Print

Make sure that the Copies setting in your printing program or printer software is not set for multiple copies.

Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac

##### Blank Pages Print

If blank pages print unexpectedly, try these solutions:

##### Incorrect Margins on Printout

If your printed page has incorrect margins, try these solutions:

Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Loading Paper in the Rear Paper Feeder Selecting Page Setup Settings - Mac Placing Originals on the Scanner Glass Selecting Basic Print Settings - Mac

##### Border Appears on Borderless Prints

If you see a border on borderless prints, try these solutions:

Parent topic: Solving Page Layout and Content Problems Related references Borderless Paper Type Compatibility Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Extended Settings - Windows Selecting Page Setup Settings - Mac Selecting Printing Preferences - Mac Selecting Print Layout Options - Mac

##### Incorrect Characters Print

If incorrect characters appear in your prints, try these solutions before reprinting:

Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows

##### Incorrect Image Size or Position

If your printed image is the wrong size or in the wrong position, try these solutions:

You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks

Selecting Basic Print Settings - Windows Loading Paper in the Rear Paper Feeder Selecting Basic Print Settings - Mac

Selecting Page Setup Settings - Mac Placing Originals on the Scanner Glass Cleaning Your Product

##### Slanted Printout

If your printouts are slanted, try these solutions:

#### Solving Print Quality Problems

Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen.

Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.

White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps

Grainy Printout Incorrect Colors Parent topic: Solving Problems

##### White or Dark Lines in Printout

If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.

Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Nozzle Check Print Head Alignment Power Cleaning Check Ink Levels Related references Paper or Media Type Settings - Printing Software Paper or Media Type Settings - Control Panel

Related tasks Refilling the Ink Tanks Selecting Additional Layout and Print Options - Windows Selecting Printing Preferences - Mac Loading Paper in the Rear Paper Feeder Selecting Basic Print Settings - Mac Selecting Basic Print Settings - Windows

##### Blurry or Smeared Printout

If your printouts are blurry or smeared, try these solutions:

Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.

Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.

Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Nozzle Check Print Head Alignment Check Ink Levels

###### Related references Paper Specifications Related tasks

Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Printing Preferences - Mac Selecting Extended Settings - Windows Selecting Basic Print Settings - Mac Cleaning the Paper Guide Aligning the Print Head Using the Product Control Panel

Cleaning Your Product Cleaning the Print Head Path Selecting Double-sided Printing Settings - Windows Selecting Double-sided Printing Settings - Mac Related topics Loading Paper

##### Faint Printout or Printout Has Gaps

If your printouts are faint or have gaps, try these solutions:

Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.

Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning

Print Head Alignment Print Head Nozzle Check Power Cleaning Check Ink Levels Related tasks Refilling the Ink Tanks Loading Paper in the Rear Paper Feeder Aligning the Print Head Using the Product Control Panel Cleaning the Print Head Path Cleaning the Paper Guide

##### Grainy Printout

If your printouts are grainy, try these solutions:

Note: Higher resolution settings result in larger file sizes, which take longer to process and print. Consider the limitations of your computer system when selecting a resolution, and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable.

Parent topic: Solving Print Quality Problems

Related concepts Print Head Cleaning Print Head Alignment Print Head Nozzle Check Related references Paper or Media Type Settings - Printing Software Related tasks Refilling the Ink Tanks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Printing Preferences - Mac Selecting Basic Print Settings - Mac Aligning the Print Head Using the Product Control Panel Related topics Loading Paper

##### Incorrect Colors

If your printouts have incorrect colors, try these solutions:

Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.

Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Nozzle Check Power Cleaning Check Ink Levels Related tasks Refilling the Ink Tanks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Printing Preferences - Mac Managing Color - Mac Selecting Basic Print Settings - Mac

Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning is Slow Cannot Send Scans to a Cloud Service

Parent topic: Solving Problems

##### Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements

##### Cannot Start Epson Scan 2

If you cannot start Epson Scan 2, try these solutions:


Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.


Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

##### Scanning is Slow

If scanning becomes slow, try these solutions:

Parent topic: Solving Scanning Problems Related concepts Scan Resolution Guidelines

##### Cannot Send Scans to a Cloud Service

If you cannot send a scan to a cloud service, try these solutions:

Parent topic: Solving Scanning Problems

Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility.

Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Scanned Image Quality Problems Characters are Not Recognized During Conversion to Editable Text (OCR) Image Colors are Patchy at the Edges Ripple Patterns Appear in an Image Scanned Image Edges are Cropped Resetting the Epson Scan 2 Settings Parent topic: Solving Problems

##### Image Consists of a Few Dots Only

If your scanned image consists only of a few dots, try these solutions:

Related tasks Cleaning Your Product Placing Originals on the Scanner Glass

##### Line of Dots Appears in All Scanned Images

If a line of dots appears in all your scanned images, try these solutions:

##### Straight Lines in an Image Appear Crooked

If straight lines in an original appear crooked in a scanned image, make sure to place your original straight when you scan it.

Parent topic: Solving Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass

Scanned Image Quality Problems If you encounter quality problems with your scanned image, try these solutions: Image is Distorted or Blurry

Note: The Text Enhancement and Remove Background settings depend on the selected Image Type.

Scanned Image Colors Do Not Match Original Colors

Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use CMYK (cyan, magenta, yellow, and black).

Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen.

To adjust the colors in your scanned image, adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again:

Related references Additional Scanning Settings - Main Settings Tab Additional Scanning Settings - Advanced Settings Tab Related tasks Scanning in Epson Scan 2 Scanning a Document in Epson ScanSmart

##### Characters are Not Recognized During Conversion to Editable Text (OCR)

If characters in your scanned images are not recognized during OCR conversion, try these solutions:

Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Main Settings Tab Additional Scanning Settings - Advanced Settings Tab

##### Image Colors are Patchy at the Edges

If you are scanning a thick or warped original, cover its edges with paper to block external light as you scan it.

Parent topic: Solving Scanned Image Quality Problems

##### Ripple Patterns Appear in an Image

You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again:

##### Scanned Image Edges are Cropped

If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly.

In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None. When scanning using Epson ScanSmart and placing multiple originals on the scanner glass, make sure there is a gap of at least 0.8 in. (20 mm) between the originals. Parent topic: Solving Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass

##### Resetting the Epson Scan 2 Settings

If you continue to experience image quality problems after trying all possible solutions, you may need to reset the Epson Scan 2 settings using the Epson Scan 2 Utility.


Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and reinstall it.

Parent topic: Solving Scanned Image Quality Problems

#### Uninstall Your Product Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system.

Uninstalling Product Software - Windows Uninstalling Product Software - Mac Parent topic: Solving Problems

##### Uninstalling Product Software - Windows

You can uninstall and then re-install your product software to solve certain problems.



Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation.

EPSON, select your product, then click EPSON Printer Software Uninstall. Note: If you see a User Account Control window, click Yes or Continue. In the next window, select your product and click OK. Then follow any on-screen instructions.

Uninstall/Change.

Parent topic: Uninstall Your Product Software Related references Where to Get Help

##### Uninstalling Product Software - Mac

In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers & Scanners window, select your product name and click the – (remove) icon to remove it.

Parent topic: Uninstall Your Product Software Related references Where to Get Help

Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support

Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative Before you call Epson for support, please have the following information ready:

Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

###### Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

Parent topic: Solving Problems

Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Printable Area Specifications Scanning Specifications Ink Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications

#### Windows System Requirements

To use your product and its software, your computer should use one of these Microsoft operating systems:

Windows Server supports only the printer driver and Epson Scan 2; any additional included software is not supported.

Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads.

Parent topic: Technical Specifications

#### Mac System Requirements

To use your product and its software, your Mac should use one of these operating systems:

Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads.

Parent topic: Technical Specifications

#### Paper Specifications

Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.

###### Single-sheets

Size A4 (8.3 × 11.7 inches [210 × 297 mm]) A6 (4.1 × 5.8 inches [105 × 148 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 8.5 × 13 inches (216 × 330 mm) 4 × 6 inches (102 × 152 mm) 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Executive (7.25 × 10.5 inches [184 × 267 mm]) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]) Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])

###### Paper types Plain paper

Note: Your product also supports compatible papers distributed by Epson. Select the link at the end of this topic to view a list of compatible Epson papers.

Weight* Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2)

###### Envelopes

Size No. 10 (4.1 × 9.5 inches [105 × 241 mm]) Paper types Plain bond paper Weight* 20 lb (75 g/m2) to 27 lb (100 g/m2)

Parent topic: Technical Specifications Related references Compatible Epson Papers

Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets

| | |---| | | | |

###### Borderless


1 Reduced print quality area/top: 1.73 inches (44 mm) 2 Reduced print quality area/bottom: 1.57 inches (40 mm)

###### Envelopes


#### Scanning Specifications

Scanner type Flatbed, color Photoelectric device CIS Effective pixels 10200 × 14040 pixels (1200 dpi) Document size Maximum: 8.5 × 11.7 inches (216 × 297 mm)

Scanner glass: Letter or A4 Scanning resolution 1200 dpi (main scan)

2400 dpi (sub scan) Output resolution 50 to 9600 in 1 dpi increments Image data Color:

48 bits per pixel (16 bits per pixel per color) internal 24 bits per pixel (8 bits per pixel per color) external Grayscale: 16 bits per pixel internal 8 bits per pixel external Black and white: 16 bits per pixel internal 1 bit per pixel external

###### Light source LED

Parent topic: Technical Specifications

#### Ink Specifications

Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary considerably based on images printed, print settings, paper type, frequency of use and temperature.

Color Black, Cyan, Magenta, Yellow Ink life Opened package: Use as soon as possible

Unopened package: Use before the date on the package has expired

Temperature Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 5 °F (–15 °C) Ink thaws and is usable after approximately 2 hours at 77 °F (25 °C)

Parent topic: Technical Specifications Related references Ink Bottle Part Numbers

#### Dimension Specifications

Height Stored: 7.4 inches (187 mm)

Printing: 10.2 inches (259 mm) Width Stored: 14.8 inches (375 mm)

Printing: 14.8 inches (375 mm) Depth Stored: 13.7 inches (347 mm)

Printing: 22.3 inches (567 mm)

Weight (without ink or power cord)

11.9 lb (5.4 kg)

Parent topic: Technical Specifications

#### Electrical Specifications

Power supply rating 100 to 240 V Input voltage range 90 to 264 V Rated frequency range 50/60 Hz

Input frequency range 49.5 to 60.5 Hz Rated current 0.4 to 0.2 A Power consumption (with USB connection)

Standalone copying: 12 W (ISO/IEC24712) Ready mode: 4.3 W Sleep mode: 0.7 W Power off mode: 0.2 W

Parent topic: Technical Specifications

#### Environmental Specifications

Temperature Operating: 50 to 95 °F (10 to 35 °C) Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C)

Humidity (without condensation)

Operating: 20 to 80% RH Storage: 5 to 85% RH

Parent topic: Technical Specifications

#### Interface Specifications

Interface type Hi-Speed USB (Device Class for computers; USB 3.0 cables are not

supported)

Parent topic: Technical Specifications

#### Network Interface Specifications

Wi-Fi Standard IEEE802.11 b/g/n; IEEE802.11n available only on the 20 MHz

channel

Security WEP (64/128 bit) WPA-PSK (TKIP)

Frequency band 2.4 GHz Connection modes Infrastructure mode

Wi-Fi Direct (Simple AP); not supported for IEEE802.11b Note: Infrastructure and Wi-Fi Direct modes can be used simultaneously.

Maximum radio frequency power transmitted

20 dBm (EIRP)

Security Security protocol SSL/TLS: HTTPS Server/Client, IPPS

SNMPv3

Parent topic: Technical Specifications

#### Safety and Approvals Specifications

United States Safety: UL60950-1

EMC: FCC Part 15 Subpart B Class B Canada Safety: CAN/CSA-C22.2 No.60950-1

EMC: CAN ICES-3 (B)/NMB-3 (B)

This equipment contains the following wireless module:

modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.

This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles).

Parent topic: Technical Specifications

Notices

Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright Notice

Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Parent topic: Notices

##### General Product Safety Instructions

##### Parent topic: Important Safety Instructions Wireless Connection Safety Instructions

Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near such devices or inside a medical facility, follow the directions from authorized staff members at the facility, and follow all posted warnings and directions on the device to avoid causing an accident.

Parent topic: Important Safety Instructions LCD Screen Safety Instructions

Parent topic: Important Safety Instructions

#### FCC Compliance Statement

###### For United States Users

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

###### WARNING

The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

For Canadian Users CAN ICES-3(B)/NMB-3(B) Parent topic: Notices

#### Binding Arbitration and Class Waiver

###### 1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS

You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by telephone shall take place in a location reasonably accessible from your primary residence, or in Orange County, California, at your option.

#### Trademarks

EPSON® and Epson Smart Panel® are registered trademarks, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM and Remote PrintTM are trademarks of Seiko Epson Corporation.

Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. AirPrint, Apple, iPad, iPhone, iPod touch, ColorSync, Mac, macOS, OS X, and the AirPrint Logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. Google® is a registered trademark and AndroidTM, ChromebookTM, GmailTM, Google ChromeTM, Google DriveTM, and Google PlayTM are trademarks of Google LLC. Wi-Fi Direct® is a registered trademark of Wi-Fi Alliance®. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

Parent topic: Notices

#### Copyright Notice

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is

designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation.

This information is subject to change without notice. libTIFF Software Acknowledgment A Note Concerning Responsible Use of Copyrighted Materials Default Delay Times for Power Management for Epson Products Copyright Attribution Parent topic: Notices

libTIFF Software Acknowledgment Copyright © 1988-1997 Sam Leffler Copyright © 1991-1997 Silicon Graphics, Inc. Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (I) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics. THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT

ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Parent topic: Copyright Notice

##### A Note Concerning Responsible Use of Copyrighted Materials

Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law.

Parent topic: Copyright Notice

##### Default Delay Times for Power Management for Epson Products

This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

Parent topic: Copyright Notice

Copyright Attribution © 2021 Epson America, Inc. 9/21 CPD-60206R1 Parent topic: Copyright Notice