What should I check first if my HP Envy 5000 is not printing?
First, make sure you have installed the latest HP Smart app or printer software from 123.hp.com. If using a USB cable, ensure it is securely connected and the printer is set as the default printer. If using a wireless connection, confirm the printer is connected to the same network as the device you are printing from. (Page 2)
From the official HP Envy 5000 All-in-One Printer manual, page 2
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