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Iqos 3 Duo Pocket Charger manual
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Iqos 3 Duo Pocket Charger

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— answers from the official manual

Answers from the official manual.

Common questions

Common Questions

19 total
1

How do I clean the IQOS 3 DUO Holder?

Slide the Cap upward and remove it completely, then wait for the device to cool down before inserting the IQOS Cleaning Tool and rotating it gently. Next, insert an IQOS Cleaning Stick to wipe the inside of the Holder, being careful not to touch the blade with the Cleaning Stick.

2

How do I reset the IQOS 3 DUO Pocket Charger?

Press and hold the Pocket Charger Button until the lights fade out, then release. All Status Lights will turn OFF, blink twice, and progressively fade in to confirm a successful reset.

3

What does a red blinking light on the IQOS 3 DUO mean?

A red blinking light means you should reset the IQOS 3 DUO. If the red light blinking persists after resetting, you should contact Customer Care.

4

What does it mean when the status lights blink white twice?

Lights blinking white twice indicate that the IQOS is outside its operating temperature range (0°C–50°C), or that the Holder needs to be inserted in the Pocket Charger with the door closed until it is fully charged.

5

How do I turn on the IQOS 3 DUO Pocket Charger?

Press and hold the IQOS 3 DUO Pocket Charger Button for 4 seconds, then release. The Holder Status Lights and Pocket Charger Status Lights will turn on slowly to confirm the device is on.

6

How do I know how many uses my Holder has remaining?

Press and release the Holder Button to check the Holder's battery status. Two lights indicate the Holder is ready for 2 uses, one light means it is ready for 1 use, and no lights mean the Holder is not charged.

Show 13 more questions

What charger or power adaptor can I use with the IQOS 3 DUO Pocket Charger?

What are the operating temperature limits for the IQOS 3 DUO?

How do I use the IQOS 3 DUO Holder to heat a tobacco unit?

Can I remove the battery from my IQOS 3 DUO for disposal myself?

What does it mean if the lights on the IQOS 3 Duo Pocket Charger blink white twice?

How do I charge the IQOS 3 Duo Holder?

What should I do if the red light blinks persistently?

How do I clean my IQOS 3 Duo Holder?

What does a single red light indicate on the IQOS Pocket Charger button?

How often should I check my IQOS 3 Duo Holder status?

Why shouldn't I use third-party accessories with IQOS?

What happens if I try to use IQOS in a place with high humidity?

How do I reset my IQOS 3 Duo when encountering issues?

Full Manual

13 pages
Page 1
Iqos 3 Duo Pocket Charger manual — page 1

Iqos 3 Duo

User Guide

Page 2
Iqos 3 Duo Pocket Charger manual — page 2

IQOS™ 3 DUO Pocket Charger* Pocket Charger Button Pocket Charger Status Lights Holder Status Lights Charging Port Door IQOS 3 DUO Holder* *IQOS 3 DUO is compatible with IQOS 3 Holder Button & Status Lights Holder Cap

Page 3
Iqos 3 Duo Pocket Charger manual — page 3

Power Adaptor Charging Cable IQOS Cleaning Tool IQOS Cleaning Sticks

Engage With Iqos

Download the IQOS Connect App on Google Play to learn more about IQOS*

  • Google Play and the Google Play
    • Logo are trademarks of Google LLC.
  • IQOS Connect App may not
    • be available in your country.

    Customer Care

    For the full user guide and Customer Care visit www.iqos.com Extended support services for IQOS users www.iqos.com/careplus** ** IQOS CARE PLUS may not be available in your country. Charging and Cleaning

    Page 4
    Iqos 3 Duo Pocket Charger manual — page 4

    Getting Started 4

    Turn On

    Press and hold IQOS 3 DUO Pocket Charger Button for 4 seconds, then release; Holder Status Lights and Pocket Charger Status Lights will turn on slowly.

    Charge Holder

    Insert IQOS 3 DUO Holder into the IQOS 3 DUO Pocket Charger, then close door to charge. Holder Status Light will show Holder charge level.

    Page 5
    Iqos 3 Duo Pocket Charger manual — page 5

    Check Holder Status

    Check Holder Status On

    Iqos 3 Pocket Charger

    Press and release Pocket Charger Button to check IQOS 3 DUO Holder battery level. Blink Twice ready for 2 uses Blink Once ready for 1 use 2 lights ready for 2 uses 1 light ready for 1 use No lights Holder not charged

    Check Holder Status

    Press and release the Holder Button to check status. Holder Lights indicate IQOS 3 DUO Holder battery level. 2 lights ready for 2 uses 1 light ready for 1 use

    Check Holder Status On

    Iqos 3 Duo Pocket Charger

    Press and release Pocket Charger Button to check IQOS 3 DUO Holder battery level.

    Page 6
    Iqos 3 Duo Pocket Charger manual — page 6

    How to use your IQOS 3 DUO

    1. Insert Tobacco Unit

    Insert and gently press the unit to the line on filter with filter facing outside. 1″

    2. Start Heating

    Press Holder Button until IQOS 3 DUO Holder vibrates and Light(s) pulses white.

    3. Begin Use

    Start using once IQOS 3 DUO Holder vibrates twice.

    4. Nearly Complete

    To signal the last 30 seconds or last 2 puffs, IQOS 3 DUO Holder will vibrate twice with Light(s) pulsing white.

    Page 7
    Iqos 3 Duo Pocket Charger manual — page 7

    1. Use Iqos Cleaning Tool

    Slide Cap upward and remove completely. Wait for device to cool down, insert IQOS Cleaning Tool and rotate gently.

    2. Use Iqos Cleaning Stick

    Insert IQOS Cleaning Stick to wipe inside of the holder. Do not touch the blade with the IQOS Cleaning Stick. How to clean Holder How to use your IQOS 3 DUO

    5. Remove Tobacco Unit

    Slide Cap upward and then remove used tobacco unit

    Page 8
    Iqos 3 Duo Pocket Charger manual — page 8

    Quick Tips

    Check Pocket Charger

    Status

    Press and release Pocket Charger Button, to check battery level. Lights will turn on to indicate battery status. 10″

    To Reset

    Press Pocket Charger Button until lights fade out, then release. All Status Lights will turn OFF, blink twice, and progressively fade in, to confirm a RESET.

    Lights Blink White Twice

    IQOS is outside operating temperature range (0°C-50°C) or Holder needs to be inserted in Pocket Charger with door closed till it is fully charged.

    Light Blinks Red

    Reset IQOS 3 DUO. If red light blinking persists, contact Customer Care.

    Page 9
    Iqos 3 Duo Pocket Charger manual — page 9

    This symbol indicates that caution is required when operating the product.

    Please Read All Safety Warnings And Instructions Before

    Use To Avoid Injury.

    These safety warnings and instructions cannot cover all possible conditions that could occur, and users should exercise care and caution. Keep these safety warnings and instructions for future reference as they contain important information. Intended Users
  • IQOS™ and tobacco units are for adult use only.
  • IQOS and units are intended for use by current adult smokers who would otherwise
    • continue to smoke.
  • Children and adolescents should never use IQOS or units under any circumstances.
  • IQOS or units should not be used by people with reduced physical, sensory, or mental
    • capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning their use and understand the risks involved. Tobacco and Nicotine
  • Tobacco units contain nicotine, which is addictive.
  • IQOS and units are not risk-free. The best way to reduce tobacco-related health risks is to
    • quit tobacco and nicotine use altogether.
  • Some users of IQOS and units reported experiencing abdominal pain, chest pain,
    • choking sensation, cough, difficulty breathing, dizziness, dry mouth, dry throat, gingivitis, headache, malaise, nasal stuffiness, nausea, mouth irritation, palpitations, throat irritation, and vomiting.
  • Nicotine-containing products should not be used by people who have or are at risk of
    • heart disease, are diabetic, are epileptic, or are experiencing seizures.
  • Nicotine-containing products should not be used during pregnancy or while
    • breastfeeding. If you are pregnant, breastfeeding, or think you may be pregnant, you should quit tobacco and nicotine use altogether.
  • Stopping smoking or switching to IQOS and units or other nicotine-containing products
    • may require the adjustment of the dosing of certain medicines (e.g. theophylline, clozapine, ropinirole).
  • If you have questions about whether you should use IQOS and units given an existing
    • health condition, consult a health care professional.

    Important Safety Information

    Warning   Choking And Ingestion Hazard

    Keep IQOS and tobacco units out of reach of children at all times.
  • CHOKING HAZARD — IQOS accessories and units contain small parts.
  • INGESTION HAZARD — If a tobacco unit is swallowed, seek medical attention
    • immediately due to risk of nicotine intoxication.

    Safety Warnings And

    Instructions

    Page 10
    Iqos 3 Duo Pocket Charger manual — page 10

    Warning   Electronic And Battery Hazards

    Electronic Risks Failure to follow these Safety Warnings and Instructions could result in fire, explosion, electric shock, injury, or damage to the product or other property:
  • Only Intended Users should use IQOS.
  • Only charge the IQOS Pocket Charger with the approved
    • IQOS Power Adaptor model supplied in the box or available from your local IQOS point of resale or online for charging purposes. See the Technical Data section of this User Guide for a list of approved IQOS Power Adaptor models.
  • Do not use third-party accessories with IQOS.
  • Only charge the IQOS Pocket Charger using Safety Extra Low
    • Voltage. See the Technical Data section of this User Guide for details on voltage.
  • Do not use IQOS where the use of electronic devices is
    • prohibited.
  • Only charge the IQOS Pocket Charger indoors as indicated
    • by the symbol .
  • Do not use IQOS or charge the IQOS Pocket Charger and/or
    • IQOS accessories if they are damaged, tampered with, or broken.
  • Do not use IQOS if its batteries appear to be leaking.
  • Do not use, charge, or store IQOS in places with high
    • temperature (such as inside a car in summer, or near heat sources such as radiators or fireplaces).
  • Do not use IQOS where flammable materials, liquids and
    • gases are present.
  • Never immerse or put IQOS or its accessories in contact
    • with water and/or other liquids. Do not touch IQOS and/or its accessories if they become wet or immersed in any liquid.

    Page 11
    Iqos 3 Duo Pocket Charger manual — page 11

  • Never dispose of IQOS and/or its accessories with other
    • household waste, as it may come into contact with water and/or other liquids.
  • Clean the USB charging port on the IQOS Pocket Charger
    • periodically to avoid accumulation of foreign matters (such as dust particles).
  • Disconnect IQOS and/or its accessories from any source of
    • power if it overheats, fumes, ignites, or burns while charging.
  • Do not touch IQOS and/or its accessories if they do overheat,
    • fume, ignite, or burn.
  • Handle with care. Do not drop IQOS or subject it to strong
    • shock.
  • Do not attempt to open, service, modify, or repair any
    • component of IQOS, or to replace any of the components or batteries.
  • Only use IQOS in ambient temperatures between 0° and 50° C.
    • Battery Risks IQOS is powered with sealed lithium-ion (Li-on) batteries. Under normal conditions of use, the battery is sealed.
  • If fluid from leaking battery is swallowed, seek medical attention immediately. Do not
    • induce vomiting or ingest food or drink.
  • If vapor from leaking battery liquid is inhaled, get fresh air and seek medical attention.
  • If fluid from leaking battery is in contact with skin, wash hands and do not touch eyes.
  • If fluid from leaking battery comes into contact with eyes, immediately flush with running
    • water for at least 15 minutes and seek medical attention immediately.

    Caution Thermal Burn Risk

    Failure to follow these Safety Warnings and Instructions could result in thermal burns:
  • Store IQOS and tobacco units in a clean, dry, cool place.
  • Do not expose IQOS and units to high humidity conditions or direct sunlight.
  • Do not use units that have been exposed to excessive heat or moisture.
  • Do not remove a unit while in use.
  • Never attempt to touch the IQOS heating blade.

    • Caution Allergic Reaction Risk

  • Using IQOS and tobacco units could cause an allergic reaction, such as swelling of the
    • face, lips, tongue, gums, throat, or body, difficulty breathing, or wheezing.
  • Stop using IQOS and units and seek medical attention immediately if you experience any
    • of the symptoms listed above, as they may indicate a serious allergic reaction.

    Page 12
    Iqos 3 Duo Pocket Charger manual — page 12

    Exclusive Use Of Tobacco Units

  • Only purchase IQOS from your local point of resale or online, and only purchase units
    • from authorized retailers.
  • Only use IQOS with units. Never use IQOS with a cigarette or similar products that are not
    • approved for use with IQOS. Doing so may result in injury.
  • Do not modify units in any way or add any substance to units. Doing so may result in injury.
    • Reporting of adverse experiences
  • If you experience any unwanted health effect when using IQOS and/or tobacco units,
    • consult a health care professional.
  • You can report any adverse experience or incident directly by contacting your local
    • Call Centre by reporting adverse experiences or incidents, you can help provide more information on the safety of this product.
  • For more information, please go to www.iqos.com

    • Information For Disposing Of Iqos

    Valid across European Union and EEA This symbol on the product or on its packaging indicates that this product and its individual parts (including batteries) must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by taking it to a designated collection point for the recycling of waste of electrical and electronic equipment. The separate collection and recycling of your waste equipment (including batteries) at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. Disposing of waste equipment as unsorted municipal waste (e.g. by waste incineration or landfilling) can have negative effects on the environment and human health.

    Technical Data

    Holder: IQOS 3 Model A1404/ IQOS 3 DUO Model A1406 Battery type: Li-ion rechargeable battery Input: 5V

    1.6A

    Pocket Charger: IQOS 3 Model A1504/ IQOS 3 DUO Model A1505 Battery type: Li-ion rechargeable battery Input: 5V

    2A

    Bluetooth® 4.1 The IQOS Pocket Charger is marked with the symbol followed by “SxxA2x”, which indicates the IQOS Pocket Charger can only be charged using one of the approved IQOS Power Adaptor models listed below. IQOS AC Power Adaptor Model: S52A21, S21A20, S21A22, S21A23, S21A25, S21A27 Input: 100V-240V~ 50-60Hz 0.3A Output: 5.0V

    2.0A

    Output power: 10.0W Average active efficiency: 79.0% No load power consumption: <0.09 W USB Type C Cable

    Page 13
    Iqos 3 Duo Pocket Charger manual — page 13

    © 2019 Copyright Philip Morris Products S.A. Hereby, Philip Morris Products S.A. declares that IQOS 3 DUO is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The official Declaration of Conformity may be found at: www.pmi.com/declarationofconformity IQOS 3 DUO Model A1505 operates within the 2.402 – 2.480GHz frequency band with a maximum RF output power below 10.0 dBm. IQOS 3 DUO Model A1505 is equipped with a passive NFC tag that operates at 13.56MHz frequency band. Designed and manufactured under the authority of Philip Morris Products S.A., Quai Jeanrenaud 3, 2000 Neuchâtel, Switzerland. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Philip Morris Products S.A. and its affiliates is under license. Other trademarks and trade names are those of their respective owners.

    Battery Removal Instructions

    (For Disposal And Recycling)

    Batteries must not be removed by the consumer. At end of product life, only an authorised recycler may safely remove batteries by using the following steps. IQOS 3 DUO Pocket Charger (A1505): Step 1: The device should be fully discharged before disassembling it. Remove the cover, then remove the screw on both sides. Step 2: Detach the charger from the hull. Step 3: Unscrew to remove the retainer. Step 4: Detach all FPC and connector to remove the charger PCB. Step 5: Remove battery and dispose of according to local regulations. IQOS 3 DUO Holder (A1406): Step 1: The device should be fully discharged before disassembling it. Remove the front housing from the holder. Step 2: Remove the rear housing. Step 3: Remove the power button from the holder. Step 4: Remove the glue and solder to detach the battery from the middle part and frame. Middle part must be cut open due to glue. Step 5: Remove battery and dispose of according to local regulations.

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