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Oppo Cph2629 Reno 12 Pro 5G

Name: Oppo Cph2629 Reno 12 Pro 5G
Brand: Oppo

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— answers from the official manual

Answers from the official manual.

Common questions

Common Questions

9 total

What happens if I don’t avail the extended warranty within the specified time?

The offer will be forfeited, and no further claims will be entertained by the company after the stipulated time period ends for activation.

How do I redeem my extended warranty?

In case of defects during the coverage period, submit your device to an OPPO authorized service center within 48 hours and ensure a digital repair/receiving sheet is generated for claim purposes.

What exclusions apply to the extended warranty?

The plan excludes losses due to mysterious circumstances, intentional damage, usage beyond permitted conditions, or service by non-authorized providers. It also does not cover normal wear and tear defects.

What happens if I lose the original invoice?

Without the original invoice, no claims can be entertained under this offer. Ensure you keep a copy of your form and all necessary documents for verification purposes.

How do I contact customer service if I encounter an issue with my warranty?

You can reach out to OPPO’s authorized service center by calling 900-103-2777, visiting the official website at www.oppo.com/in, or connecting via FacebookOPPO Care India, Twitter @OPPOCareIN, WhatsApp +919871502777.

What happens if parts are unavailable for my warranty claim?

The extended warranty offer is subject to part availability and non-availability due to various reasons like business exigencies, technical issues, or force majeure conditions.

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Where does the law apply in case of a dispute?

What are the conditions for getting the extended warranty?

What is required to verify my extended warranty?

Full Manual

5 pages

Page 1

Extend your Experience Offer Extended Warranty of 90 days RENO12 5G SERIES

I. Provided by: OPPO Mobiles India Private Limited (“Company/OPPO”).

II. Benefits of Offer:

• This Offer will provide an additional warranty of 90 days (hereinafter referred to as “Extended Warranty”) along with the original warranty of the product as offered at the time of the purchase.

• This offer covers the technical and mechanical problems that occurred to the product during the Extended Warranty Period without any additional charge.

III. Offer period, Place, Outlet Coverage & Product coverage:

• This offer is valid on purchasing all Reno12 & Reno12 Pro 5G series only.

• Offer shall be valid across the territory of India and devices activated during the offer period.

• Offer shall begin from 18th July ’24 till 31st July’24 both days are inclusive (hereinafter referred to as “Offer Period”).

• OPPO reserves the right to extend or annul the offer period at its sole discretion.

IV. Eligibility Criteria:

• This offer shall be applicable only on new devices (“Products”) as mentioned above in product coverage activated during the offer period, however.

• The offer extends the OPPO RENO12 and RENO 12 Pro 5G warranty for 90 days. The offer safeguards your handset from technical and mechanical problems. During the Extended Warranty Period, OPPO will, as per feasibility or testing report, repair or replace any device defects in the OPPO Product (collectively “Warranty Services”) without additional charges.

• The period of coverage would commence the day after the basic warranty of the product ends. The offer shall remain active for 90 days from the starting date (including the start date).

• Any bulk sale to corporate(s), firm(s) or any other institute or individual shall not be eligible for this Offer.

Page 2

V. Process to avail of the offer

• Purchase and activate the new OPPO RENO12 or R12 Pro 5G phone within the offer period mentioned under Point III.

• You will receive a notification for a feedback form 24 hours after the phone is activated. (If the customer skips or clears the notification he will not be eligible to get this feedback form again and will miss the opportunity to get the above benefit)

• Complete the feedback form by providing your rating with honest and detailed responses, ranging from 0 to 10 (0 indicating the worst experience and 10 indicating the best experience).

• Share a screenshot of the completed form with the OEC (OPPO Experience Consultant for confirmation.

• The 90-day extended warranty will be activated automatically within 15 days of submitting the form. Customers can verify their warranty status by visiting any authorized service centre.

VI. Redemption of Extended Warranty:

• In the event of any technical and manufacturing defect as captioned above, the user is required to submit the device (Not later than 48hours) to OPPO Authorized service center and make sure that a digital Repair/ Receiving sheet is generated failing which no claims shall be entertained by the Company.

• All original items replaced in the performance of services shall become the property of OPPO and the new or replacement parts will become the property of the Customer.

Exclusions The Plan will not cover:

• Any loss under mysterious circumstances including lost or stolen.

Page 3

• Loss due to Intentional acts or wilful neglect.

• Loss arising before/after the Coverage Period.

• Any loss due to the hire or loan of the Covered device to a third party or if ownership is transferred.

• Any damages occurred to the Covered Device before the activation.

• Loss arising due to unlawful acts including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, and Chemical, Biochemical, Biological, Electromagnetic, Cyber Attacks.

• Consequential loss of any kind or description including wear & tear, and manufacturing defects.

• Loss covered by supplier, dealer, or manufacturer’s limited warranty.

• Any loss affecting to SIM card and any ancillary products even if equipment results in complete stoppage of working.

• Damage caused by

• (a) A product/accessory that is not the Covered Equipment

• (b) Operating the Covered Equipment outside the permitted or intended uses described by OPPO.

• (c) Service (including upgrades and expansions) performed by anyone who is not an Authorized Service Provider (ASP) of OPPO, or any failure/damage caused outside the Indian Territory.

• Covered Equipment with a serial number that has been altered, defaced, or removed, or has been modified to alter its functionality or capability without the written permission of OPPO.

• Cosmetic damage to the Covered Equipment including but not limited to scratches.

• Defects caused by normal wear and tear or otherwise due to normal product ageing.

• Issues that could be resolved by upgrading to the latest software version.

• Third-party products or their effects on or interactions with the Covered Equipment or the software.

• Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Covered Equipment.

• Damage to or loss of any software or data residing or recorded on the Covered Equipment.

• Recovery and reinstallation of software programs and user data are not covered under this Plan.

• Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme.

Page 4

I. Verification of the documents:

• Before availing of the Offer, the customer will be required to hand over a copy of the invoice to the authorised service center, issued by the respective Offline Outlet at the time of purchase of the Product and produce the original invoice along with the same for verification.

• The user must carry and hand over a copy of ID Proof (Self-attested) to the Authorized service center issued by the government of India. Customer Information on invoice and ID card should match failing, which no claims shall be entertained by the Company.

• In case any documents/invoice are prima facie found to be false & fabricated or the original invoice is either lost or torn, the customer shall not be eligible for the Offer, the same shall stand forfeited, and no claims shall be entertained in this regard.

• Please keep the screenshot of your filled-in form which shows you have submitted the form.

II. Forfeiture clause:

• Also, if the customer doesn’t avail of this offer within the stipulated time as mentioned above in the eligibility criteria column the offer shall stand forfeited and no claims shall be entertained in this regard by the Company later.

III. Conditions related to Extended Warranty:

• Extended warranty offer shall be based on parts availability and conditions listed above. Company shall not be responsible for its non-availability due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, Government decisions, operational & technical issues, or any other force majeure conditions etc.

• Offers cannot be exchanged with any other product or item, are non-transferable & cannot be en-cashed under any circumstances.

IV. Publicity:

• Customers unconditionally consent to access/use of information or images of Participant (if any, clicked or shared by Customer) by OPPO or its authorised agency for media coverage, advertisement, or publicity for present & future communications without any further consideration to the Participant including promotion of its products anywhere in the World.

Page 5

V. General Conditions:

• Customer agrees that OPPO shall not be liable for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Offer or with the acceptance of this offer.

• OPPO reserves the right to change/alter & modify the terms & conditions of this Offer or extend or annul any part or whole offer at any given point at its sole discretion without giving any reason whatsoever.

• OPPO reserves the right to substitute the extended warranty and other offers with some other gift(s) of equivalent value under this Offer at its sole discretion without giving any reasons.

• OPPO shall not be liable for any technical, or physical delay in transmission or submission of the entries by the customer or any disruptions, losses, damages, computer-related malfunctions/ failures which affect the participation of the customer, or any force majeure conditions or damages caused by Acts of God, or Governmental actions.

• Customers shall comply with these terms and conditions and waive any right to claim ambiguity in these terms and conditions and release, indemnify and hold harmless OPPO and its respective affiliates, advertising and promotion agencies, and its respective agents, auditors, representatives, officers, directors, and employees from and against any injuries, losses, damages, claims, actions, or any liability of any kind resulting from or arising from this offer.

• Benefits of this offer shall remain limited to the territory of Kerela only.

• Failure by OPPO to enforce any of its rights at any stage does not constitute a waiver of those rights.

• In no event shall OPPO be liable for losses or any incidental or consequential damages arising out of or in connection with the Offer, its services these Terms (however arising, including negligence). OPPO shall not be responsible for any product or service liability of any kind.

• In the event of any conflict or inconsistency regarding any instructions, rules, and conditions on any advertising or promotional material relating to the Offer, these Terms shall prevail over all such other instructions, rules, and conditions.

VI. How to get service?

• To get service please walk into the closest OPPO Authorized Service Center.

• To know the details of the nearby service center please call on 900-103-2777 or check it on our official website-: www.oppo.com/in you can also connect us through FacebookOPPO Care India, Twitter- @OPPOCareIN, WhatsApp-+919871502777.

VII. Jurisdiction:

• Decision of the Company to the Offer and matter incidental thereto shall be final and binding on the customer. The laws of India shall govern all disputes. These Terms shall be governed by exclusive laws of India and the courts located at Gurgaon shall have the exclusive jurisdiction in respect of all the subject matter with relation to the Offer.

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