Samsung Samsung TV (BN81-24055C-401_EM_O)
Frequently Asked Questions (10)
How do I connect my Samsung TV to a wireless network?
Go to Menu > Settings > All Settings > Connection > Network > Open Network Settings > Wireless. Make sure you have the wireless access point's name (SSID) and password settings before attempting to connect. If your wireless access point has a WPS or PBC button, select 'Use WPS' at the bottom of the list, and then push the WPS or PBC button on your access point within 2 minutes, and the TV will connect automatically. (Page 10)
How do I pair the Samsung Smart Remote to my TV?
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If it does not pair automatically, point the remote at the front of the TV, then press and hold the Return and Play/Pause buttons simultaneously for 3 seconds or more. (Page 30)
What type of HDMI cable should I use for the best performance?
Samsung recommends using High Speed HDMI Cable, High Speed HDMI Cable with Ethernet, Premium High Speed HDMI Cable, Premium High Speed HDMI Cable with Ethernet, or Ultra High Speed HDMI Cable. Use an HDMI cable with a thickness of 17 mm or less, and use a cable shorter than 3 m to get the best UHD viewing quality. Using a non-certified HDMI cable may result in a blank screen or a connection error. (Page 21)
How do I reset Smart Hub on my Samsung TV?
Go to Menu > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. To reset Smart Hub, you will need to enter the PIN. The default PIN is '0000' (for France and Italy: '1111'). You can change the PIN via Menu > Settings > All Settings > General & Privacy > System Manager > Change PIN. (Page 43)
How can I connect an external audio device like a soundbar to my TV?
To obtain better TV audio quality, connect a soundbar or A/V receiver to the TV. If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device, but you must turn on the external audio device before connecting the optical cable. You can also manually change the Sound Output setting via Menu > Settings > All Settings > Sound > Sound Output. (Page 22)
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How do I control external devices connected to my TV using the Samsung remote?
Go to Menu > Connected Devices > Universal remote setup to register external devices and control them using your Samsung remote control. You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices connected via HDMI cable without any additional setup. Note that specific external devices may not support the universal remote feature. (Page 31)
How do I display my mobile device screen on the Samsung TV?
You can watch the screen of your mobile device on the TV through Smart View, Apple AirPlay, or Tap View. For Smart View, the mobile device must support a mirroring function; for a better experience, a 5.0 GHz network connection is recommended over 2.4 GHz. For Apple AirPlay, ensure that Menu > Settings > All Settings > Connection > Apple AirPlay Settings is enabled. (Pages 14, 23)
What should I do if my TV is not connecting to a wired network?
Go to Menu > Settings > All Settings > Connection > Network > Open Network Settings > Wired; when a LAN cable is connected, the TV should access the network automatically. Samsung recommends using a CAT 7 (STP type) cable for the connection (100/10 Mbps), and note that the TV will not be able to connect if your network speed is below 10 Mbps. If the TV still does not connect, refer to the 'Wired network connection failed' section in Troubleshooting. (Page 9)
How do I import images from a USB drive to use in Art Mode on The Frame TV?
Connect the USB memory device to the TV, and the USB memory will be automatically recognised, displaying a list of files. Navigate to the folder containing the image file, select Options > Send to Art Mode, then select the image and press Send. Recommended resolutions are 1920 x 1080 for 32-inch models or 3840 x 2160 for 43-inch and larger models. (Page 55)
How do I set up Anynet+ (HDMI-CEC) to control external devices with my TV remote?
Go to Menu > Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) and set it to On. Then connect an HDMI-CEC-compliant device to the TV via HDMI cable and turn on the connected external device; it will automatically connect to the TV. Note that Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theatres, and only one home theatre system. (Page 32)
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