What is the factory preset code to unlock the safe for the first time?

The factory preset code is 1-5-9-#. Tap the keypad to wake up the lock face, then enter this code to unlock the safe in DEFAULT MODE. You should not use this code while securing items in your safe — you must set a new personal security code immediately. (Page 7)

How do I set up a new security code on my Sanctuary Safe?

Locate the reset button inside the safe door by removing the small cap, then press and release it — you will hear 2 beeps and the yellow LED will illuminate, indicating programming mode. While the yellow light is on, enter your new 3 to 8-digit code followed by [*], and the lock face will beep twice to confirm successful programming. With the door still open, confirm your new code at least 3 times by entering it followed by [#] and verifying the green light illuminates before closing the door. (Pages 7–8)

What happens if I enter the wrong security code multiple times?

After 3 consecutive incorrect code entries, the safe enters 'Basic Lockout' mode and the touchpad is deactivated for 30 seconds. After 6 consecutive failed attempts, the safe enters 'Severe Lockout' mode and the touchpad is deactivated for 5 minutes. You must leave the batteries in during the lockout cycle — if batteries are removed, the timer resets to zero. (Pages 8–9)

How will I know if the tamper protection has been triggered on my safe?

After the safe enters basic or severe lockout mode, the tamper indicator will signal immediately after the next successful code entry. The yellow lock LED will flash 3 times accompanied by a 3-second long beep, warning you that someone has unsuccessfully attempted to access your safe. (Page 9)

What does it mean when both the red and green LEDs light up after entering my code?

When both the red and green LEDs illuminate simultaneously for 3 seconds after a successful code entry, this is the Low Battery Warning. It is highly advised to immediately replace the 9V battery to avoid being locked out of your safe. (Page 9)

How do I enable Silent Entry Mode so the safe doesn't make any sounds?

Tap the touchpad to wake up the lock face, then press and hold the [*] key for 3 seconds. The yellow LED will flash 2 times, indicating the safe is now in silent entry mode. To turn the sound back on, press and hold [*] for 3 seconds again — the yellow LED will flash 2 times and a beep will confirm that sound has been restored. (Page 10)

What should I do if I forget my security code and am locked out of my safe?

Your primary action should be to use your backup override keys to gain access to the safe, then follow the Lock Face Security Code Setup instructions to create a new code. If you have lost your backup keys, contact customer service at cs@saproducts.com or (888) 792-4264 — proof of purchase is required to obtain replacement keys. (Page 8)

How do I protect my safe from moisture and humidity damage?

Place a moisture/protective barrier between the safe and any concrete floor, and install the safe in a climate-controlled location when possible. SA Consumer Products strongly encourages the use of an internal dehumidifier and/or desiccants to protect contents from rust or mildew, noting that internal dehumidifiers should not be in direct contact with the side or back walls. Never place the safe in direct contact with a wet floor, as failure to take precautions may void the warranty. (Page 10)

Do the hinges and internal locking mechanism require any maintenance or lubrication?

No maintenance is needed — the hinges and internal locking mechanism are permanently lubricated. Opening the door panel of your safe may void your warranty, so you should always consult customer service experts before doing so. (Page 12)

What does the Lifetime Warranty cover and what can void it?

The Lifetime Warranty covers repair or replacement of any Sanctuary Safe damaged by fire, forced entry, forced attack, or natural flood, as well as defective parts, paint, or lock — for the lifetime of the original owner. The warranty does not cover the contents of the safe, and it is not valid outside the United States, Mexico, and Canada. Failing to secure the safe properly to the floor per the instructions in the manual, or exposing the safe to chemicals or adverse environments, will void the warranty. (Pages 13–14)

How do I factory reset the Sanctuary Safe?

Press and hold the Power button for 10 seconds until the LED flashes red. This clears all settings and returns the device to factory defaults. You will need to re-pair all connected devices after the reset.

What should I do if I am locked out of my safe?

If you have forgotten your security code, use your backup keys to gain access and follow Lock Face Security Code Setup instructions. If you lost the backup keys, contact Customer Service at cs@saproducts.com or (888) 792-4264; proof of purchase is required for new key issuance.

How do I set up a new security code?

Press the keypad to wake it up and enter the factory preset (1-5-9-#) to unlock in DEFAULT MODE. Then press and release the reset button, the yellow light will illuminate to indicate programming mode. Enter your 3 to 8 digit new code followed by [*]. Confirm by entering the new code again.

How do I activate silent entry mode?

Tap the touch pad to 'wake up' and press and hold (*) for 3 seconds; the yellow LED will flash twice indicating it's now in silent entry mode. To deactivate, repeat this action.

What should I do if the battery warning light comes on?

Replace batteries immediately to avoid being locked out of your safe. The low battery indicator will light up both red and green LEDs for 3 seconds upon successful code entry.

How do I secure my safe to the floor?

To secure, first drill pilot holes in the concrete floor using a hammer drill with 7/16" bits. Insert anchor plugs and then screw through the factory drilled bolt down holes on the bottom of your safe.

What happens if I enter the wrong code too many times?

Three consecutive rejected entries will result in a 'Basic Lockout' lasting 30 seconds. If this happens again, expect a 'Severe Lockout' mode for 5 minutes before it resets.

How can I prevent water damage to the safe?

Install your safe in an isolated and dry area; apply moisture/protective barrier if placed on concrete floors. Using an internal dehumidifier is also recommended where humidity is high.

How do I set up the lighting activation?

Press the green light activation button on the inner door panel to extend the light duration for additional 30 seconds each time it's pressed. Safe lights automatically turn off after 30 seconds.

What should I store inside my safe?

Store heat-sensitive and important documents in the bottom; separate ammunition from valuables. Do not place anything that will press against the door when closed to avoid damage or malfunction.

How do I turn on silent entry mode?

Tap the touchpad to wake it up and activate the lock face, then press and hold the (*) button for 3 seconds. The yellow LED will flash 2 times, indicating the safe is now in silent entry mode. To turn sound back on, press and hold (*) for 3 seconds again and the yellow LED will flash 2 times with a beep.

How should I properly place and secure my safe to prevent tipping?

Place your safe in an isolated, dry area away from direct line of sight, and secure it to the floor or wall using the provided hardware and a 7/16" concrete drill bit for concrete floors. Have a second person hold and stabilize the safe during securing to prevent tipping, which could cause injury and void your warranty. Failing to secure the safe properly will void the warranty.

What steps do I need to follow to bolt my safe to a concrete floor?

Open the safe door and remove the four black caps on the safe floor to access the bolt-down holes. Drill pilot holes in the concrete, insert plastic anchoring plugs, then thread all 4 anchor bolts through the factory-drilled holes and tighten securely. Ensure the metal washer sits on top of the rubber washer and tighten the bolt to compress the rubber washer—failure to do so will allow water to enter during a flood. Finally, replace the four black caps.

What should I know about the internal lighting system?

When the safe door is opened, internal lighting automatically activates for 30 seconds. If you need the light longer, press the green light activation button on the inner door panel to activate the lighting for an additional 30 seconds each time it is pressed.

What happens if I enter the wrong code multiple times?

If you enter an incorrect security code 3 times, the safe enters 'Basic Lockout' mode and the touchpad is deactivated for 30 seconds. If you make 6 consecutive failed attempts, the safe enters 'Severe Lockout' mode and the touchpad is deactivated for 5 minutes. During lockout, the yellow lock LED lights up once every 10 seconds.

How do I install the 9V battery and what warnings should I follow?

Locate the 1x9V battery and install it into the battery compartment on the back of the lock face in proper orientation—the touchpad will beep when successfully installed. The battery must be inserted with correct polarity, exhausted batteries must be removed and discarded safely, and you should not mix old and new batteries, alkaline with standard batteries, or use rechargeable nickel-cadmium batteries.

What does the low battery warning look like and what should I do?

The low battery warning is indicated when both the red low battery LED and green unlock LED illuminate for 3 seconds immediately after a successful code entry. You should immediately replace the safe's batteries to avoid being locked out.

What does the tamper protection indicator do?

After the safe enters basic or severe lockout mode due to unsuccessful access attempts, the tamper indicator will trigger when the next successful code is entered to warn you that someone attempted unauthorized access. The yellow lock LED will flash 3 times and produce a 3-second long beep to signal the tamper alert.

Sanctuary Sanctuary Safe — Manual, FAQ & Troubleshooting

Name: Sanctuary Sanctuary Safe
Brand: Sanctuary

Page 1

ITM. / ART. 1806211

########### SECURITY SAFE | INSTRUCTION MANUAL CAJA FUERTE | MANUAL DE INSTRUCCIONES SA-PLAT-2-DX

IMPORTANT, RETAIN FOR FUTURE REFERENCE: READ CAREFULLY Please read this information and follow all safety rules carefully before operating your security safe. Failure to do so will void your warranty.

IMPORTANTE, CONSERVAR PARA FUTURAS CONSULTAS: LEER ATENTAMENTE Por favor, lea esta información y siga cuidadosamente todas las normas de seguridad antes de operar su cajafuerte de seguridad. De lo contrario, la garantía quedará anulada.

|ATTENTION: TWO PERSON LIFT ATENCIÓN: DOS PERSONAS PARA EL TRANSPORTE| |---|

041024

#### TABLE OF CONTENTS

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IMPORTANT INFORMATION ......................................................................................... 2 REGISTRATION .............................................................................................................. 3 UNDERSTANDING YOUR SAFE ...................................................................................... 4 INITIAL ENTRY ................................................................................................................. 5 LOCK FACE SECURITY CODE SETUP ................................................................................ 7 LOCKED OUT OF YOUR SAFE .......................................................................................... 8 INTERNAL LIGHTING ...................................................................................................... 9 LOW BATTERY WARNING ................................................................................................ 9 LOCKOUT MODE / TAMPER PROTECTION ..................................................................... 9 SILENT ENTRY MODE .................................................................................................... 10 PROPER PLACEMENT AND MOVING OF SAFE ..............................................................10 KEEPING YOUR SAFE DRY.............................................................................................10 SECURING YOUR SAFE ................................................................................................11 SHELF CLIPS AND BUMPERS ..........................................................................................12 LOADING YOUR SAFE .................................................................................................12 HINGES AND INTERNAL MECHANISMS ....................................................................... 12 LIFETIME WARRANTY .................................................................................................. 13

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TABLA DE CONTENIDO

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Store documents or heat sensitive items in the bottom of the safe for greatest protection against ﬁre damage.

Store ammunition separately from valuables. Do not put anything in your safe that will put pressure against the door when it is closed. As a good safety precaution store heavier items either on the ﬂoor of the safe, or away from the middle of the shelves.

#### 15. HINGES AND INTERNAL MECHANISMS

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The hinges and internal locking mechanism are permanently lubricated, thus needing no maintenance. Opening the door panel of your safe may void your warranty. Always consult our customer service experts prior to doing so.

|NOTE: Waterproof safes inherently take more force to close than traditional safes. The water seal must be compressed to ensure the safe is watertight. The safe will become easier to close over time as the seal sets.| |---|

LIFETIME WARRANTY

|SA Consumer Products, Inc. will repair or replace, at their sole discretion, any Sanctuary Safe damaged by ﬁre, forced entry, forced attack or natural ﬂood for the lifetime of the original owner.

SA Consumer Products, Inc. will repair or replace, at their sole discretion, any Sanctuary Safe with defective parts, paint or lock for the lifetime or the original owner.

If SA Consumer Products, Inc. deems a replacement safe is to be sent, they will pay the freight costs to ship the replacement safe to the original owner.

This lifetime warranty is limited to the safe and expressly excludes any loss associated with the contents of the safe.

SA Consumer Products, Inc. reserves the right to receive full evidence of your misfortune, such as a police report and/or homeowners statement of coverage. This warranty is not valid outside of the United States, Mexico and Canada.

Proof of registration and copy of sales receipt must be on ﬁle at the time of claim. Visit our website at www.saproducts.com to register your safe.

Lifetime warranty only applies to the original owner of the safe. SA Consumer Products, Inc. shall only be responsible and liable when the safe is used in compliance with the directions speciﬁed in your new Sanctuary Safe Owner’s Manual. Failing to secure your safe properly to the ﬂoor per instructions in the Users Manual will void the Warranty of the Safe.

SA Consumer Products, Inc. requires that speciﬁc guidelines be followed for repair. The safe will be repaired in-home if possible (to include parts and labor); however, if factory replacement is necessary (at SA Consumer Products, Inc.’s sole discretion), the replacement will be shipped freight prepaid, curbside delivery.

This warranty is inclusive and is in lieu of any and all other warranties, express or implied. Speciﬁcally excluded are the warranties of merchantability and ﬁtness for a particular purpose. This warranty is limited to the safe itself and/or its value and does not include consequential damages of any kind including, but not limited to, the contents in and of the safe.| |---|

DESCARGO DE RESPONSABILIDAD - LEER ANTES DE INSTALAR

Page 15

|NOTA: Las cajas fuertes impermeables necesitan más fuerza para cerrarse que las cajas fuertes tradicionales. La junta de estanqueidad debe comprimirse para garantizar la estanqueidad de la caja fuerte. La caja fuerte será más fácil de cerrar con el tiempo una vez que se establezca el sello.| |---|

LEA ATENTAMENTE ESTA INFORMACIÓN ANTES DE UTILIZAR SU CAJA FUERTE SANCTUARY.

NO GUARDE ESTE MANUAL NI LAS LLAVES DE ANULACIÓN EN SU CAJA FUERTE.

Gracias por elegir una caja fuerte Sanctuary para proteger sus objetos de valor. Nos comprometemos a asegurar, organizar y proteger sus documentos, objetos de valor y recuerdos más importantes.

Si tiene problemas con su caja fuerte, póngase en contacto con nosotros. Muchos problemas pueden resolverse rápidamente sin necesidad de devolver el producto.

Póngase en contacto con el Servicio de Atención al Cliente en cs@saproducts.com or (888) 792-4264 Horario de atención al público: Lunes - Viernes, 9am - 5pm (Hora estándar central) Opciones de idioma: Inglés, Español o Francés

SEGURIDAD

Asegúrese de guardar las claves de anulación en un lugar seguro, fuera del alcance de usuarios no autorizados.

ALMACÉN DE ARMAS

Si decide utilizar esta caja fuerte para almacenar un arma de fuego, siga siempre las leyes locales y de almacenamiento de armas de fuego adecuadas.

SA Consumer Products recomienda encarecidamente que no guarde armas de fuego cargadas. Siga siempre las normas de seguridad establecidas por el fabricante del arma de fuego. Una caja fuerte Sanctuary o cualquier otro dispositivo de almacenamiento de armas de fuego no puede sustituir a otros procedimientos de seguridad, incluyendo asesorar a los niños sobre los peligros de las armas de fuego. SA Consumer Products y sus distribuidores de cajas fuertes Sanctuary no recomiendan, sugieren, aconsejan, promueven o aprueban la propiedad o el uso de armas de fuego. Creemos que la decisión de poseer o utilizar un arma de fuego es una decisión seria que sólo debe ser tomada por un adulto que haya considerado cuidadosamente los riesgos y beneﬁcios de tal decisión.

#### 1. REGISTRO

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Registre su caja fuerte en www.saproducts.com

Al registrar su caja fuerte Sanctuary podremos agilizar y resolver cualquier problema o diﬁcultad que pueda tener y que, de otro modo, requeriría una carta notarial y un justiﬁcante de pago.

INFORMACIÓN DE REGISTRO

La información que registre en esta página será necesaria en caso de que no pueda acceder al contenido de su caja fuerte Sanctuary. Por favor, rellene toda la información requerida a continuación y consérvela para su archivo y custodia.

TENGA A MANO ESTA INFORMACIÓN PARA LA ASISTENCIA TÉCNICA:

Póngase en contacto con el Servicio de Atención al Cliente en cs@saproducts.com or (888) 792-4264 Horario de atención al público: Lunes - Viernes, 9am - 5pm (Hora estándar central) Opciones de idioma: Inglés, Español o Francés

FECHA DE COMPRA:

PRECIO DE COMPRA (ANTES DE IMPUESTOS):

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######## NOTA: Antes de aplicar el tope de goma al clip de la estantería, asegúrese de que la superﬁcie esté limpia y seca.

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No toque la parte adhesiva y aplíquela a la superﬁcie de la pinza para estanterías.

Una vez colocado, presiona el tope de goma durante 5 segundos para que quede bien adherido.

#### 14. CARGANDO TU CAJA FUERTE

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Guarde documentos o artículos sensibles al calor en el fondo de la caja fuerte para obtener la mayor protección contra daños por incendio.

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Guarde las municiones separadas de los objetos de valor. No coloque nada en su caja fuerte que ejerza presión contra la puerta cuando esté cerrada. Como buena medida de seguridad, guarde los artículos más pesados en el piso de la caja fuerte o lejos del centro de los estantes.

#### 15. BISAGRAS Y MECANISMOS INTERNOS

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Las bisagras y el mecanismo de bloqueo interno están permanentemente lubricados, por lo que no necesitan mantenimiento. Abrir el panel de la puerta de su caja fuerte puede anular la garantía. Consulte siempre a nuestros expertos en servicio al cliente antes de hacerlo.

|NOTA: Las cajas fuertes impermeables necesitan más fuerza para cerrarse que las cajas fuertes tradicionales. La junta de estanqueidad debe comprimirse para garantizar la estanqueidad de la caja fuerte. La caja fuerte será más fácil de cerrar con el tiempo una vez que se establezca el sello.| |---|

GARANTÍA DE POR VIDA

|SA Consumer Products, Inc. reparará o reemplazará, a su sola discreción, cualquier Sanctuary Safe dañado por fuego, entrada forzada, ataque forzado o inundación natural durante la vida del propietario original.

SA Consumer Products, Inc. reparará o reemplazará, a su sola discreción, cualquier Sanctuary Safe con piezas defectuosas, pintura o cerradura para toda la vida o el propietario original.

Si SA Consumer Products, Inc. considera que se debe enviar una caja fuerte de reemplazo, pagará los gastos de ﬂete para enviar la caja fuerte de reemplazo al propietario original.

Esta garantía de por vida se limita a la caja fuerte y excluye expresamente cualquier pérdida relacionada con el contenido de la caja fuerte.

SA Consumer Products, Inc. se reserva el derecho de recibir pruebas completas de su infortunio, como un informe policial y/o una declaración de cobertura del propietario de la vivienda. Esta garantía no es válida fuera de Estados Unidos, México y Canadá.

La prueba de registro y la copia del recibo de compra deben estar en el archivo en el momento de la reclamación. Visite nuestro sitio web www.saproducts.com para registrar su caja fuerte.

La garantía de por vida sólo se aplica al propietario original de la caja fuerte. SA Consumer Products, Inc. sólo será responsable cuando la caja fuerte se utilice de acuerdo con las instrucciones especiﬁcadas en el Manual del Propietario de su nueva caja fuerte Sanctuary. Si la caja fuerte no se ﬁja correctamente al suelo según las instrucciones del Manual del Usuario, se anulará la garantía de la caja fuerte. SA Consumer Products, Inc. requiere que se sigan pautas especíﬁcas para la reparación. La caja fuerte será reparada en casa si es posible (para incluir piezas y mano de obra); sin embargo, si el reemplazo de fábrica es necesario (a discreción de SA Consumer Products, Inc.), el reemplazo será enviado a portes pagados, entrega en la acera. Esta garantía es inclusiva y sustituye a cualquier otra garantía, expresa o implícita. Se excluyen especíﬁcamente las garantías de comerciabilidad e idoneidad para un ﬁn determinado. Esta garantía se limita a la caja fuerte en sí y/o a su valor y no incluye daños consecuenciales de ningún tipo, incluidos, entre otros, los contenidos en y de la caja fuerte.| |---|

Distributed by: Costco Wholesale Corporation P.O. Box 34535 Seattle, WA 98124-1535 USA 1-800-774-2678 www.costco.com

Importado por: Importadora Primex S.A. de C.V. Blvd. Magnocentro No. 4 San Fernando La Herradura Huixquilucan, Estado de México C.P. 52765 RFC: IPR-930907-S70 (55)-5246-5500 www.costco.com.mx

Sanctuary Sanctuary Safe

Ask AI

Common Questions

Full Manual

Sanctuary Sanctuary Safe

Ask AI

Common Questions

Full Manual

Register your safe at www.saproducts.com

LIFETIME WARRANTY

Registre su caja fuerte en www.saproducts.com

GARANTÍA DE POR VIDA

MADE IN CHINA FABRICADO EN CHINA