Bosch WDU28...GB / WDU28...SN
Frequently Asked Questions (17)
How do I prepare the Bosch washer dryer before using it for the first time?
Before first use, run the Drum Clean programme at 90°C without any laundry to remove residual test water from the factory inspection. Add approximately 1 litre of water into dispenser II and standard detergent according to manufacturer's instructions for light soiling, using only half the recommended amount to prevent over-sudsing. Do not use woollens or mild detergents for this initial cycle. (Page 20)
What does error code E:3610 mean and how do I fix it?
Error code E:3610 (displayed as E:36 alternating with -10 and End) indicates that either the drain pump is blocked or the drain hose at the siphon is blocked. To resolve this, check and clean the drain pump by opening the service flap, removing the pump cover, and clearing any blockage, or clean the drain hose and siphon connecting piece. Refer to the drain pump and drain hose cleaning sections for detailed steps. (Page 48)
What should I do if the door cannot be opened after the drying programme ends?
If 'Hot' is displayed on the Touch-Display after drying, the door cannot be opened due to high drum temperature, and you must wait for the cooling process to complete until the display disappears. If the door still cannot be opened, check whether the childproof lock is activated and deactivate it by holding the E (3s) button, or check if the water level in the drum is too high. In a power outage scenario, use the emergency release by pulling it downward with a tool after draining the water. (Page 48)
What is the required water pressure for the appliance to operate correctly?
The water pressure in the supply network must be at least 100 kPa (1 bar) and must not exceed 1000 kPa (10 bar). When the tap is open, the water flow must be at least 8 litres per minute. If the water pressure is higher than the maximum, a pressure-reducing valve must be installed. (Page 17)
How do I save my favourite programme settings using the Memory function?
To save a programme to Memory, switch on the appliance, select your desired programme, adjust any programme default settings or additional programme settings as needed, then touch and hold the â (Memory) button for approximately three seconds until all settings flash briefly to confirm saving. To recall the saved settings, simply touch the â (Memory) button briefly after switching on the appliance. To reset the Memory, touch and hold the â (Memory) button again for approximately three seconds after selecting a new programme and settings. (Page 36)
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Why is my appliance making loud noises and vibrating excessively during the spin cycle?
Loud noises, vibrations, and appliance movement during the spin cycle are typically caused by the appliance not being properly aligned, the feet not being secured, or the transport locks not having been removed. Check the alignment using a spirit level and adjust the screw-in feet as necessary, ensuring all four feet stand firmly on the ground and lock nuts are tightened against the housing. Also verify that all four transport locks were removed before first use. (Page 50)
Which laundry items must never be dried in the washer dryer?
Textiles labelled with the 'Do not dry' care symbol (b), delicates such as silk and synthetic curtains, textiles containing foam rubber or similar materials, and textiles treated with flammable liquids such as stain remover, petroleum ether, or thinners must never be dried in the appliance. Textiles that still contain hairspray or similar substances are also prohibited from drying due to the risk of explosion. Always check the care labels before placing items in the dryer. (Page 27)
What should I do before using the washer dryer for the very first time?
Before first use, run the Drum Clean programme at 90°C without any laundry to remove residual test water from the factory inspection. Add approximately 1 litre of water into dispenser II along with standard detergent (half the recommended amount to prevent over-sudsing). Do not use woollens or mild detergents for this initial cycle. (Page 20)
How do I remove the transport locks before using the appliance?
Before first use, you must completely remove all four transport brace screws and sleeves, then fit and snap the cover caps into place over the openings. Keep the screws, sleeves, and locks in a safe place so they can be refitted if the appliance needs to be transported again. Failing to remove the transport locks before operation may result in damage to the appliance. (Page 15-16)
What does error code E:36 mean and how do I fix it?
Error code E:3610 (displayed as E:36 alternating with -10 and End) indicates that either the drain pump is blocked or the drain hose at the siphon is blocked. To resolve this, check and clean the drain pump by accessing the service flap, or clean the drain hose and siphon connecting piece. Allow the water to cool before attempting to clear a blocked drain pump if washing was done at high temperatures. (Page 48)
What is the required water pressure for the washer dryer to operate correctly?
The water pressure in the supply network must be at least 100 kPa (1 bar) and must not exceed 1000 kPa (10 bar). When the tap is open, the water flow must be at least 8 litres per minute. If the water pressure exceeds the maximum, a pressure-reducing valve must be installed. (Page 17)
How do I activate and deactivate the childproof lock?
To activate the childproof lock after the programme starts, touch and hold the E (3s) button for 3 seconds until the E (3s) indicator lamp lights up. To deactivate it, touch and hold the E (3s) button again until the indicator lamp turns off. When the childproof lock is active and a button is touched, the E (3s) button will flash as a reminder. (Page 39)
What should I do if the appliance door cannot be opened after a power outage?
In the event of a power outage, first press the power button and pull out the mains plug, then open the service flap and drain the water following the drain pump procedure. After draining, pull the emergency release downward with a tool and release it to open the door. Do not attempt to open the door if water is visible through the glass, as escaping water may cause water damage. (Page 47)
How do I clean the drain pump when it is blocked?
Switch off the appliance and unplug it, then open the service flap and remove the drain hose from its retainer to pour out residual water into a suitable container. Carefully unscrew the pump cover, clean the interior, pump cover thread, and pump housing, ensuring the impeller can rotate freely. Refit the pump cover with the handle in a vertical position, then close the service flap. (Page 44-45)
Why is my drying taking longer than expected?
Extended drying duration can be caused by fluff collected in the drum, ambient temperature higher than 30°C, or insufficient air circulation in the room. Running the Drum Clean (cold) programme without laundry or detergent can remove accumulated fluff, and ventilating the room can help reduce drying time. Additionally, laundry that has not been spun at the highest possible spin speed before drying will retain more moisture and require longer drying times. (Page 51)
What laundry items must never be dried in the washer dryer?
Items labelled with the 'Do not dry' care symbol, delicates such as silk and synthetic curtains, and textiles containing foam rubber or similar materials must never be dried in the appliance. Textiles treated with flammable liquids such as stain remover, petroleum ether, or thinners must also not be dried due to the risk of explosion. Laundry that still contains hairspray or similar substances is also prohibited from drying. (Page 27)
How do I access and change the basic settings such as end signal volume and display brightness?
To access the basic settings, touch and hold the Silent (Á) button for approximately 3 seconds. From there, you can adjust the volume of the end signal (positions off, quiet, medium, loud, very loud), the volume of the button signal, the brightness of the Touch-Display (levels 1–4), and switch the Drum Clean information signal on or off. Use the corresponding buttons to navigate and adjust each setting. (Page 41-42)
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