What steps should I take if my printer has a print failure and needs troubleshooting?
First, ensure that you have installed the latest HP Smart app or printer software from 123.hp.com. Visit www.hp.com/go/wifihelp for more information on Wi-Fi setup issues or use diagnostics tools available at www.hp.com/go/tools (Page 3).
From the official HP Envy Photo 7100 All-in-One Printer manual, page 3
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