HP Ink Tank 310

HP Ink Tank 310 series

Table of contents 1 HP Ink Tank 310 series Help ............................................................................................................................ 1 2 Get started .................................................................................................................................................... 2 Printer parts ........................................................................................................................................................... 3 Get to know the ink tank system ........................................................................................................................... 5 Control panel features ........................................................................................................................................... 6 Control panel lights and display icons status ....................................................................................................... 8 Load media .......................................................................................................................................................... 13 Load an original on the scanner glass ................................................................................................................. 17 Paper basics ......................................................................................................................................................... 18 Open the HP printer software (Windows) ............................................................................................................ 20 Sleep mode .......................................................................................................................................................... 21 Quiet Mode ........................................................................................................................................................... 22 Auto-Off ............................................................................................................................................................... 23 3 Print ........................................................................................................................................................... 24 Print from your computer .................................................................................................................................... 25 Tips for print success ........................................................................................................................................... 30 4 Copy and scan .............................................................................................................................................. 33 Copy documents .................................................................................................................................................. 34 Scan using the HP printer software ..................................................................................................................... 35 Tips for copy and scan success ............................................................................................................................ 38 5 Manage ink and printhead ............................................................................................................................ 39 Ink levels .............................................................................................................................................................. 40 Refill ink tanks ..................................................................................................................................................... 41 Order ink supplies ................................................................................................................................................ 44 Print with black ink only ...................................................................................................................................... 45 Tips for working with ink and printhead ............................................................................................................. 46 Move printer ......................................................................................................................................................... 47

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6 Connect your printer .................................................................................................................................... 48 Connect your printer to your computer with a USB cable (non-network connection) ....................................... 49 7 Solve a problem ........................................................................................................................................... 50 Jams and paper-feed issues ................................................................................................................................ 51 Printhead issues .................................................................................................................................................. 58 Printing issues ..................................................................................................................................................... 62 Copy issues .......................................................................................................................................................... 71 Scan issues ........................................................................................................................................................... 72 Printer hardware issues ....................................................................................................................................... 73 Control panel error codes .................................................................................................................................... 74 HP support ........................................................................................................................................................... 75 Appendix A Technical information ................................................................................................................... 77 HP Company notices ............................................................................................................................................ 78 Specifications ....................................................................................................................................................... 79 Regulatory notices ............................................................................................................................................... 81 Environmental product stewardship program .................................................................................................... 85 Index ............................................................................................................................................................. 92 iv

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1 HP Ink Tank 310 series Help Learn how to use your printer. ● Get started on page 2 ● Print on page 24 ● Copy and scan on page 33 ● Manage ink and printhead on page 39 ● Connect your printer on page 48 ● Solve a problem on page 50 ● Technical information on page 77

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2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off

2 Chapter 2 Get started

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Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink tank 10 Ink tank caps 11 Ink tank lid 12 Control panel 13 Printhead access door 14 Printheads 15 Printhead latch

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16 Power connection 17 USB port 4 Chapter 2 Get started

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Get to know the ink tank system Term Definition Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two printheads: a black ink printhead and a tri-color ink printhead.

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Control panel features Overview of buttons and lights Feature Description 1 Control Panel Display : Indicates number of copies, printhead priming status, media errors, and printhead problems. 2 Cancel button: Stops the current operation. 3 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam). Resume light: Indicates the printer is in a warning or error state. 4 Color Copy button: Starts a color copy job. To increase the number of color copies, press the button multiple times. Copying will start two seconds after the last button press.

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Control panel display icons Icon Description Number of copies icon: Shows the number of copies when you are copying documents, changes to the letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state. Error icon: Indicates an error. Paper Error icon: Indicates a paper-related error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the black printhead.

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Control panel lights and display icons status ● Power button light ● Printhead icons and Printhead Alert light ● Printhead priming and alignment icons ● Error icon, Paper Error icon, and Resume light ● Number of copies icon ● Ink system maintenance Power button light Status Description On The printer is on. Off The printer is powered off. Dimmed Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes of inactivity. After 2 hours of inactivity, the printer automatically turns off if not connected to a computer. Blinking The printer is processing a job. To cancel the job, press the Cancel button ( ). Fast blinking If the printhead access door is open, close it. If the printhead access door is closed and the light is blinking fast, the printer is in an error state that you can resolve by following the on-screen messages from the computer. If you do not see any on-screen messages, try printing a document to generate an on-screen message. Printhead icons and Printhead Alert light ● The Error icon, one of the Printhead icons, and the Printhead Alert light are blinking. Cause Solution One of the following might have occurred. – The corresponding printhead is missing. – The corresponding printhead is installed incorrectly. – The corresponding printhead still has orange plastic tape or the plug on it. – If one of the printheads is missing, insert the corresponding printhead. – If both printheads are installed in the printer, remove the corresponding printhead, make sure there is no plug or plastic tape on it, and then reinsert the printhead securely.

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● The Error icon, both Printhead icons, and the Printhead Alert light are blinking. Cause Solution One of the following might have occurred. – Both printheads are missing. – Both printheads are installed incorrectly. – Both printheads still have orange plastic tapes or plugs on them. – Both printheads are incompatible or damaged. – If there are no printheads installed in the printer, install the printheads. – If both printheads are installed in the printer, remove the printheads, make sure there is no plug or plastic tape on them, and then reinsert the printheads securely.

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Cause Solution The alignment page is printing and waiting to scan. Place the alignment page print side down on the scanner glass, and then press the Color Copy button ( ) on the control panel to align.

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Number of copies icon ● The Number of copies icon is alternating between the letter E and the number 3. At the same time, the Resume light is blinking, and the Power button light is on. Cause Solution The carriage inside the printer has stalled. Open the printhead access door, make sure the printhead latch is properly closed and the print carriage is not obstructed. Move the carriage to the right, close the printhead access door, and then press the Resume button ( ) to continue printing. See Jams and paper-feed issues on page 51 for more information.

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Cause Solution The printer is in an error state. Reset the printer.

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Load media Select a paper size to continue. To load full-size paper

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Load an original on the scanner glass To load an original on the scanner glass

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Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. This section contains the following topics: ● Recommended papers for printing ● Order HP paper supplies Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm), and in two finishes - glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability. ● HP Advanced Photo Paper This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store- processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents. ● HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP 18 Chapter 2 Get started

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printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel. ● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near- photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. ● HP Brochure Paper 180g Matte or HP Professional Paper 180 Matte These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near- photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. Everyday printing All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors. ● HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two- sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. ● HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer lasting documents. ● HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents. ● HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

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Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

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Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode.

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Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default.

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Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use. ● Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities. ● Auto-Off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

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3 Print ● Print from your computer ● Tips for print success 24 Chapter 3 Print

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Print from your computer ● Print documents ● Print photos ● Print envelopes ● Print using the maximum dpi Print documents Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 13. To print a document (Windows)

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To print on both sides of the page (Windows)

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To print an envelope (Windows)

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Tips for print success ● Printhead and ink tips ● Paper loading tips ● Printer settings tips To print successfully, the HP printheads should be functioning properly, the ink tanks should be filled with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to copying or scanning. Printhead and ink tips ● Use original HP printheads. ● Install both the black and tri-color printheads correctly. For more information, see Fix printhead problems on page 58. ● Check the ink levels on the ink tanks to make sure there is sufficient ink. For more information, see Ink levels on page 40. ● If the print quality is not acceptable, see Printing issues on page 62 for more information.

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Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the HP printer software, click Print & Scan , and then click Set Preferences. For information how to open the printer software, see Open the HP printer software (Windows) on page 20. ● You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut stores the settings that are appropriate for a particular type of job, so that you can set all the options with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut, and then click OK. To add a new printing shortcut, set the desired printing preferences on the Paper/Quality, Layout, or Advanced tab, select the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name, and then click OK. To delete a printing shortcut, select it, and then click Delete.

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– Orientation: Select Portrait for vertical prints or Landscape for horizontal prints. – Print on Both Sides Manually: Manually flip the pages after one side of the paper prints out so that you can print on both sides of the paper. ○ Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when printing on both sides of the paper. ○ Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when printing on both sides of the paper. – Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper. ○ Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select this option if your reading habit is from left to right. ○ Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears at the right side. Select this option if your reading habit is from right to left. – Borderless or Page Borders: Allows you to add or remove borders to the pages if you print the document with two or more pages per sheet. – Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with more than two pages per sheet. – Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages. – Reverse page order or Page Order: Allows you to print pages from front to back or in reverse order. Printer settings tips (OS X and macOS) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality from the pop- up menu and choose Grayscale from the Color pop-up menu. 32 Chapter 3 Print

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4 Copy and scan ● Copy documents ● Scan using the HP printer software ● Tips for copy and scan success

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Copy documents

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) at the same time for three seconds. Photo paper Photo paper Press and hold both copy buttons (

) at the same time for three seconds. Plain paper 34 Chapter 4 Copy and scan

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Scan using the HP printer software ● Scan from a computer ● Change scan settings (Windows) ● Create a new scan shortcut (Windows) Scan from a computer Before scanning from a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan a document or photo to a file (Windows)

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Go online to learn more about using the HP Scan software to learn how to: ● customize scan settings, such as image file type, scan resolution, and contrast levels. ● preview and adjust images before scanning. Change scan settings (Windows) You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

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Create a new scan shortcut (Windows) You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

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Tips for copy and scan success Use the following tips to copy and scan successfully: ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the right front corner of the glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image. ● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. 38 Chapter 4 Copy and scan

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5 Manage ink and printhead This section contains the following topics: ● Ink levels ● Refill ink tanks ● Order ink supplies ● Print with black ink only ● Tips for working with ink and printhead ● Move printer

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Ink levels Use the ink level lines on the ink tanks to determine when to fill the tanks and how much ink should be added. 1 Maximum line: The actual ink level should not be higher than the maximum line. 2 Minimum line: The actual ink level should not be lower than the minimum line. Match the color of the ink bottle to the color on the tank when you fill the tanks, and seal the rubber ink tank caps properly after that. The ink level in each tank will be a little bit below the maximum fill line when you first fill the tanks. If you notice any ink level reaches the minimum line during daily printing, refill that tank with correct ink. Printing with ink level below the minimum line may cause damage to your printer. When you refill the ink tanks, fill the ink to the maximum lines only. Any ink level above the maximum line may cause ink leakage.

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Refill ink tanks To refill the ink tanks

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● Do not tilt, shake, or squeeze the ink bottle when it is open to prevent ink leaks. ● Store the ink bottles in a cool, dark place.

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Order ink supplies Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers. To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right ink bottles for your printer.

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Print with black ink only Before printing with black ink only, make sure the actual ink levels in all tanks are no lower than the minimum ink lines. Printing with any ink level lower than the minimum line may cause damage to your printer. To print with black ink only(Windows)

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Tips for working with ink and printhead Printhead tips Use the following tips to work with printheads: ● To protect the printheads from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. ● Do not open or untape printheads until you are ready to install them. Leaving tape on the printheads reduces ink evaporation. ● Insert the new printheads into the correct slots. Match the color and icon of each printhead to the color and icon for each slot. Make sure the printheads snap into place, and then close the printhead latch. After you have set up the printer, do not open the printhead latch unless installing new printheads or moving the printer outside your home or office. ● Align the printer for best print quality. See Printing issues on page 62 for more information. Ink tips Use the following tips to work with ink: ● Make sure the ink tanks are filled with ink and the ink levels are above the minimum line before printing. ● Refill the ink tanks when the ink level reaches the minimum line. Printing with the ink level below the minimum line may cause damage to your printer. ● Do not make the ink level be above the maximum line by overfilling the ink tanks or tilting the printer. The ink level higher than the maximum line can cause ink leaks and ink mixing. 46 Chapter 5 Manage ink and printhead

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Move printer To prevent damage to the printer or ink leakage, follow these instructions. If you are moving the printer within your home or office, keep the printhead latch closed, and keep the printer level. If you are moving the printer outside your home or office, visit www.support.hp.com or contact HP support.

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6 Connect your printer ● Connect your printer to your computer with a USB cable (non-network connection) 48 Chapter 6 Connect your printer

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Connect your printer to your computer with a USB cable (non- network connection) The printer supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable

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7 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Printhead issues ● Printing issues ● Copy issues ● Scan issues ● Printer hardware issues ● Control panel error codes ● HP support 50 Chapter 7 Solve a problem

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Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Get step-by-step instructions for clearing paper jams and resolving issues with paper or the paper feed.

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e. Make sure the printhead latch is properly closed and the print carriage is not obstructed. If the print carriage is in the center of the printer, slide it to the right.

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To clear a paper jam inside of the printer

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Read general instructions in the Help for clearing a print carriage jam Remove any objects, such as paper, that are blocking the print carriage. For more information, see "To clear a paper jam from the printhead access area" from "Clear a paper jam on page 51".

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against the left side of the paper. – Load paper into the printer only when it is not printing. ● Multiple pages are being picked up

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– Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper- width guide does not bend the paper in the input tray. – Make sure the input tray is not overloaded with paper. – Make sure the pieces of the loaded paper are not sticking together. – Use HP paper for optimum performance and efficiency. – Clean the paper rollers. To clean the paper rollers using an automated tool

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to illuminate the area.

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Printhead issues Identify whether a printhead has a problem To identify whether printhead has a problem, check the status of the Printhead Alert light and the corresponding Printhead icon. For more information, see Control panel lights and display icons status on page 8. Fix printhead problems

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b. Open the printhead access door. Press and hold the Black Copy button for about three seconds, until the print carriage starts moving.

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f. Slide the printhead into the slot until it clicks into place. g. Firmly close the printhead latch. Make sure the printhead latch is properly closed to avoid problems such as carriage jams. h. Close the printhead access door. i. Close the front door of the printer. 60 Chapter 7 Solve a problem

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Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.

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v. On the General tab, next to Startup type, make sure that Automatic is selected. vi. If the service is not already running, under Service status, click or tap Start, and then click or tap OK. Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP i. From the Windows Start menu, right click My Computer. ii. Click Manage, and then click Services and Applications. iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again.

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● Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your printer to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. To resolve print issues (OS X and macOS)

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Read general instructions in the Help for resolving print quality issues

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Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.

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Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.

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Printer hardware issues Close printhead access door ● Printhead door must be closed to begin printing. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet.

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Control panel error codes If the Number of copies icon on the printer display is alternating between the letter E and a number, it indicates the printer is in an error state. The letter E and the number work as error codes. For example, if the Number of copies icon is alternating between the letter E and the number 4, it indicates that a paper jam has occurred. To identify the error code and its corresponding solutions, see the information about the Number of copies icons in Control panel lights and display icons status on page 8. 74 Chapter 7 Solve a problem

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HP support For the latest product updates and support information, visit the printer support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view questions posted by other HP customers, or sign in and post your own questions and comments. Troubleshooting: Use HP online tools to detect your printer and find recommended solutions. Contact HP If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee): Chat with an HP support agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information: ● Product name (Located on the printer, such as HP Ink Tank 310) ● Product number (located inside the front door) ● Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com.

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Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty options available for your printer. 76 Chapter 7 Solve a problem

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HP Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. © Copyright 2018 HP Development Company, L.P. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. 78 Appendix A Technical information

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Specifications For more product specifications, see the Product Data Sheet at www.support.hp.com . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com . Environmental specifications ● Recommended operating temperature range: 15℃ to 30℃ (59℉ to 86℉) ● Allowable operating temperature range: 5℃ to 40℃ (41℉ to 104℉) ● Humidity: 15% to 80% RH non-condensing; 28℃ maximum dewpoint ● Nonoperating (Storage) temperature range: -40℃ to 60℃ (-40℉ to 140℉) ● In the presence of high electromagnetic fields, it is possible the output from the printer may be slightly distorted ● HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields Input tray capacity ● Plain paper sheets (80 g/m2 [20lb]): Up to 60 ● Envelopes: Up to 5 ● Index cards: Up to 20 ● Photo paper sheets: Up to 20 Output tray capacity ● Plain paper sheets (80 g/m2 [20lb]): Up to 25 ● Envelopes: Up to 5 ● Index cards: Up to 10 ● Photo paper sheets: Up to 10 Paper size ● For a complete list of supported media sizes, see the printer software. Paper weights ● Plain Paper: 64 to 90 g/m² (16 to 24 lb) ● Envelopes: 75 to 90 g/m² (20 to 24 lb) ● Cards: Up to 200 g/m² (110-lb index maximum) ● Photo Paper: Up to 280 g/m² (75 lb)

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Print specifications ● Print speeds vary according to the complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Copy specifications ● Resolution: up to 600 x 300 dpi optical ● Digital image processing ● Copy speeds vary according to the complexity of the document and model Scan specifications ● Resolution: up to 1200 x 1200 ppi optical For more information about ppi resolution, see the scanner software. ● Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Print resolution ● For supported print resolutions, visit the printer support website at www.support.hp.com. Acoustic information ● If you have Internet access, you can access acoustic information from the HP website. 80 Appendix A Technical information

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Regulatory notices The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: ● Regulatory model identification number ● FCC statement ● VCCI (Class B) compliance statement for users in Japan ● Notice to users in Japan about the power cord ● Notice to users in Korea ● Noise emission statement for Germany ● European Union Regulatory Notice ● Declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRH-1506. This regulatory number should not be confused with the marketing name (HP Ink Tank 310 series, etc.) or product numbers (Z4B04A, Z4B05A, etc.). FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ● Reorient or relocate the receiving antenna. ● Increase the separation between the equipment and the receiver. ● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ● Consult the dealer or an experienced radio/TV technician for help. For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo Alto, CA 94304, U.S.A. Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user’s authority to operate the equipment.

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This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. VCCI (Class B) compliance statement for users in Japan

この装置は、クラスB 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオ

Vcci-B

B급 기기

이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에서 사용하는 것을 목적으로

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Declaration of conformity

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84 Appendix A Technical information

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Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP's Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment ● Eco-Tips ● European Union Commission Regulation 1275/2008 ● Paper ● Plastics ● Safety data sheets ● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● Disposal of waste equipment by users ● Waste disposal for Brazil ● Chemical substances ● Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ● The Table of Hazardous Substances/Elements and their Content (China) ● Restriction of hazardous substance (India) ● Restriction of hazardous substance (Ukraine) ● Restriction on hazardous substances statement (Turkey) ●

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European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. Paper This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Safety data sheets Safety Data Sheets, product safety and environmental information are available at www.hp.com/go/ecodata or on request. Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging products: Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar 86 Appendix A Technical information

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Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Waste disposal for Brazil Não descarte o produto eletronico em lixo comum Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou rede de assistência técnica autorizada pela HP. Para maiores informações, inclusive sobre os pontos de recebimento, acesse: www.hp.com.br/reciclar Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach.

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Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 台灣 限用物質含有情況標示聲明書 Taiwan Declaration of the Presence Condition of the Restricted Substances Marking 單元 Unit 限用物質及其化學符號 Restricted substances and its chemical symbols 鉛 (Pb) 汞 (Hg) 鎘 (Cd) 六價鉻 (Cr+6) 多溴聯苯

(Pbb)

(Pbde)

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To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国《电器电子产品有害物质限制使用管理办法》 部件名称 有害物质 铅 (Pb) 汞 (Hg) 镉 (Cd) 六价铬 (Cr(VI)) 多溴联苯

(Pbb)

(Pbde)

X

X

X

X

X

X

X

X

本表格依据Sj/T 11364 的规定编制。

◯：表示该有害物质在该部件所有均质材料中的含量均在Gb/T 26572 规定的限量要求以下。

X：表示该有害物质至少在该部件的某一均质材料中的含量超出Gb/T 26572 规定的限量要求。

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Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur

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效等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准（“Gb 21521”）来确定

睡眠状态的能耗按照 Gb 21521 的标准来衡量和计算。该数据以瓦特 (W) 表示。

也可能相当于“准备”状态或者“睡眠”状态。该数据以瓦特 (W) 表示。

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出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式（例如睡眠、自动关 机）的时间。该数据以分钟表示。 – 附加功能功率因子之和

网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。

要了解规范的更多详情，请参考最新版的 Gb 21521 标准。

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Index

B

C

E

J

M

O

P

R

number 81

S

T

W

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