HP Laserjet M1500 Multifunction Printer
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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
9 totalWhat is the process for changing paper type in the control panel?
To change paper type, go to 'System setup', then select 'Tray 1 Paper Type'. Choose from available media types such as letter, A4, legal, etc.
How do I configure fax phone book entries in the control panel?
Go to 'Fax setup - Phone Book', then choose 'Add/Edit' under individual or group setup. Enter up to 120 speed dials or group dial entries.
What are the steps to enable duplex printing on my printer?
To perform print on both sides manually, load paper in tray 1 with bottom edge feeding into the printer first. On control panel, choose manual duplex under Finishing options during Print menu configuration.
What actions should I take if my printer is jammed?
Identify the type of jam based on visual cues and clean jams from the ADF, input tray areas, output bin, or print-cartridge area as specified in the guide.
How can I set up my HP LaserJet M1522 to use a network?
Go to 'Network config' menu and select 'TCP/IP'. Configure either automatically via DHCP or manually by entering IP address, subnet mask, default gateway information.
How do I change my printer's resolution settings from the control panel?
In the 'Fax setup' menu under 'Send Fax Setup', select 'Def. Resolution'. Choose from Fine, Superfine Photo options available.
Full Manual
254 pages
HP LaserJet M1522 MFP Series User Guide
HP LaserJet M1522 MFP Series
User Guide
########## Copyright and License
© 2008 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
########## Trademark Credits
Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.
Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open Group.
Part number: CB534-90946
Table of contents
Front view ............................................................................................................................ 4 Back view ............................................................................................................................. 4 Interface ports ...................................................................................................................... 5 Serial number and model number location .......................................................................... 5
Supported operating systems ............................................................................................................... 6 Supported product software ................................................................................................................. 6
Software included with the product ...................................................................................... 6 Supported printer drivers ..................................................................................................... 7
Use the control-panel menus ............................................................................................. 11 Control-panel main menus ................................................................................................. 11
HP ToolboxFX ................................................................................................................... 25 Embedded Web server ...................................................................................................... 25 HP Web Jetadmin .............................................................................................................. 25 Other Windows components and utilities ........................................................................... 25
Software for other operating systems ................................................................................................. 26
ENWW iii
Supported operating systems for Macintosh ..................................................................... 28 Supported printer drivers for Macintosh ............................................................................. 28 Priority for print settings for Macintosh .............................................................................. 28 Change printer-driver settings for Macintosh ..................................................................... 28 Software installation types for Macintosh .......................................................................... 29 Remove software from Macintosh operating systems ....................................................... 30 Supported utilities for Macintosh ........................................................................................ 30
Use features in the Macintosh printer driver ....................................................................................... 32 Print ................................................................................................................................... 32 Scan from the product and HP Director (Macintosh) .......................................................................... 35 Scanning tasks .................................................................................................................. 35 Fax a document from a Macintosh computer (fax models only) ......................................................... 36
View settings ...................................................................................................................... 41 Change settings ................................................................................................................. 41 IP address .......................................................................................................................... 42 Link speed setting .............................................................................................................. 42
Priority input tray ................................................................................................................ 49 Tray 1 ................................................................................................................................. 49
Configure trays ................................................................................................................................... 50
Supported paper types and tray capacity .......................................................................... 52 Get help for any print option ............................................................................................................... 53 Cancel a print job ............................................................................................................................... 54 Create booklets .................................................................................................................................. 55 Change print-quality settings .............................................................................................................. 55
Change print density .......................................................................................................................... 55 Print on special media ........................................................................................................................ 56 Use different paper and print covers .................................................................................................. 57 Print a blank first page ........................................................................................................................ 57 Resize documents .............................................................................................................................. 58 Select a paper size ............................................................................................................................. 58 Select a paper source ........................................................................................................................ 58 Select a paper type ............................................................................................................................ 58 Set the print orientation ...................................................................................................................... 59 Use watermarks ................................................................................................................................. 59 Save toner .......................................................................................................................................... 59 Create and use printing shortcuts in Windows ................................................................................... 60 Print on both sides of the paper (duplex printing) ............................................................................... 61 Print multiple pages on one sheet of paper in Windows .................................................................... 62 Economy settings ............................................................................................................................... 63
EconoMode ........................................................................................................................ 63 Archive print ....................................................................................................................... 63
Fonts .................................................................................................................................................. 63 Select fonts ........................................................................................................................ 63 Print lists of available fonts ................................................................................................ 63
One-touch copy ................................................................................................................. 67 Multiple copies ................................................................................................................... 67 Cancel a copy job .............................................................................................................. 68 Reduce or enlarge copies .................................................................................................. 68 Change the copy-collation setting ...................................................................................... 69
Copy settings ...................................................................................................................................... 70 Copy quality ....................................................................................................................... 70 Define custom copy settings .............................................................................................. 72 Copy onto media of different types and sizes .................................................................... 72 Restore the copy-settings defaults .................................................................................... 74
Copy a book ....................................................................................................................................... 74 Copy photos ....................................................................................................................................... 75 Copy mixed-size originals .................................................................................................................. 76 Duplex (two-sided) copy jobs ............................................................................................................. 76
Copy two-sided documents manually ................................................................................ 76
ENWW v
Scan methods .................................................................................................................... 79 Use the Scan To feature .................................................................................................... 81 Canceling a scan job ......................................................................................................... 83
Scan settings ...................................................................................................................................... 84 Scan file format .................................................................................................................. 84 Scanner resolution and color ............................................................................................. 84 Scan quality ....................................................................................................................... 85
Scan a book ....................................................................................................................................... 87 Scan a photo ...................................................................................................................................... 88
Install and connect the hardware ....................................................................................... 91 Configure fax settings ........................................................................................................ 93 Manage the phone book .................................................................................................... 95 Set fax polling .................................................................................................................... 99 Security .............................................................................................................................. 99
Change fax settings .......................................................................................................................... 101 Set the sound-volume settings ........................................................................................ 101 Send fax settings ............................................................................................................. 101 Receive fax settings ......................................................................................................... 106
Use fax ............................................................................................................................................. 112 Fax software .................................................................................................................... 112 Cancel a fax ..................................................................................................................... 112 Delete faxes from memory ............................................................................................... 113 Use fax on a DSL, PBX, ISDN, or VoIP system .............................................................. 113 Send a fax ........................................................................................................................ 114 Receive a fax ................................................................................................................... 124
Solve fax problems ........................................................................................................................... 126 Fax error messages ........................................................................................................ 126 Fax memory is retained when there is a loss of power .................................................... 129 Fax logs and reports ........................................................................................................ 130 Change error correction and fax speed ........................................................................... 132 Problems sending faxes .................................................................................................. 133 Problems receiving faxes ................................................................................................. 135 Performance problems .................................................................................................... 137
View HP ToolboxFX ......................................................................................................... 142 Status ............................................................................................................................... 142
Alerts ................................................................................................................................ 143 Fax ................................................................................................................................... 143 Help ................................................................................................................................. 146 System Settings ............................................................................................................... 147 Print Settings ................................................................................................................... 149 Network Settings .............................................................................................................. 150
Embedded Web server ..................................................................................................................... 151
Features ........................................................................................................................... 151 Use HP Web Jetadmin software ...................................................................................................... 152 Security features .............................................................................................................................. 152
Secure the embedded Web server .................................................................................. 152 Lock the control-panel menus .......................................................................................... 152 Private receive ................................................................................................................. 152
Manage supplies .............................................................................................................................. 153 Check and order supplies ................................................................................................ 153 Replace supplies ............................................................................................................. 155 Clean the product ............................................................................................................ 157 Firmware updates ............................................................................................................ 160
Alert and warning messages .......................................................................................... 164 Critical error messages .................................................................................................... 168
Control-panel display problems ........................................................................................................ 170 Clear jams ........................................................................................................................................ 170
Causes of jams ................................................................................................................ 170 Where to look for jams ..................................................................................................... 171 Clear jams from the ADF ................................................................................................. 171 Clear jams from the input-tray areas ............................................................................... 174 Clear jams from the output bin ......................................................................................... 176 Clear jams from the print-cartridge area .......................................................................... 177 Avoid repeated jams ....................................................................................................... 178
Solve image-quality problems .......................................................................................................... 179 Print problems .................................................................................................................. 179 Copy problems ................................................................................................................. 185 Scan problems ................................................................................................................. 189 Fax problems ................................................................................................................... 191 Optimize and improve image quality ................................................................................ 192
Solve connectivity problems ............................................................................................................. 193 Solve direct-connection problems .................................................................................... 193 Network problems ............................................................................................................ 194
ENWW vii
Solve software problems .................................................................................................................. 196 Solve common Windows problems ................................................................................. 196 Solve common Macintosh problems ................................................................................ 196 Solve PostScript (PS) errors ............................................................................................ 198
Online Services ................................................................................................................ 206 Telephone support ........................................................................................................... 206 Software utilities, drivers, and electronic information ....................................................... 206 HP direct ordering for accessories or supplies ................................................................ 206 HP service information ..................................................................................................... 206 HP service agreements ................................................................................................... 206 HP ToolboxFX ................................................................................................................. 207 HP support and information for Macintosh computers ..................................................... 207
HP maintenance agreements ........................................................................................................... 207 Repacking the device ...................................................................................................... 207 Extended warranty ........................................................................................................... 207
Protecting the environment .............................................................................................. 215 Ozone production ............................................................................................................ 215 Power consumption ......................................................................................................... 215 Toner consumption .......................................................................................................... 215 Paper use ........................................................................................................................ 215 Plastics ............................................................................................................................ 215 HP LaserJet print supplies ............................................................................................... 215
Return and recycling instructions ..................................................................................... 216 Paper ............................................................................................................................... 216 Material restrictions .......................................................................................................... 216 Disposal of waste equipment by users in private households in the European Union .... 217 Material Safety Data Sheet (MSDS) ................................................................................ 217 For more information ....................................................................................................... 218
Telephone Consumer Protection Act (United States) ...................................................................... 219 IC CS-03 requirements ..................................................................................................................... 219 EU statement for telecom operation ................................................................................................. 220 New Zealand telecom statements .................................................................................................... 220
Laser safety ..................................................................................................................... 223 Canadian DOC regulations .............................................................................................. 223 EMI statement (Korea) ..................................................................................................... 223 Laser statement for Finland ............................................................................................. 224 Substances table (China) ................................................................................................ 225
Glossary ........................................................................................................................................................... 227
Index ................................................................................................................................................................. 231
ENWW ix
1 Product basics
ENWW 1
#### Product comparison
The product is available in the following configurations.
########## HP LaserJet M1522n MFP HP LaserJet M1522nf MFP
HP LaserJet M1522n MFP, plus:
#### Product features
Performance ● Prints up to 24 ppm (letter) or 23 ppm (A4). Print quality ● 600 x 2 dots per inch (dpi) with Resolution Enhancement Technology (RET).
Fax (fax models only) ● Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax/tel, and
delayed-fax features. Copy ● Includes ADF that allows faster, more efficient copy jobs with multiple-page documents. Scan ● The product provides 1,200 pixels per inch (ppi), 24-bit full-color scanning from letter/A4-
size scanner glass.
########## Networking ● TCP/IP
Printer driver features ● Fast printing performance, built-in Intellifont and TrueType scaling technologies, and
advanced imaging capabilities are benefits of the PCL 6 printer language. Interface connections ● Hi-Speed USB 2.0 port.
Economical printing ● N-up printing (printing more than one page on a sheet).
● EconoMode setting.
Supplies ● A supplies status page that displays the amount of life remaining in the print cartridge.
Accessibility ● Online user guide that is compatible with text screen-readers.
ENWW Product features 3
#### Product walkaround
##### Front view
1
2
3
4
5 6
7
|1|Automatic document feeder (ADF) input tray
| |---|---| |2|Automatic document feeder (ADF) output bin| |3|Control panel
| |4|Print-cartridge door latch
| |5|Output bin| |6|Priority input tray
| |7|Tray 1|
##### Back view
78
9 1011
|8|Interface ports
|
|---|---| |9|Power switch| |10|Power connector
| |11|Kensington lock|
##### Interface ports
All models have a 10/100 Base-T (RJ-45) network port and a Hi-Speed USB 2.0 port. Fax models have fax ports as well.
|1|Hi-Speed USB 2.0 port
| |---|---| |2|Network port| |3|Fax ports (fax models only)|
##### Serial number and model number location
The serial number and product model number label is on the back of the product.
|| |---|
ENWW Product walkaround 5
#### Supported operating systems
The product supports the following operating systems:
####### Full software installation
| | |---|
NOTE: For Mac OS X v10.4 and later, PPC and Intel Core Processor Macs are supported.
#### Supported product software
##### Software included with the product
There are several options for completing a recommended install. Easy Install will complete the installation with default settings. Advanced Install allows you to select custom settings and choose the components that are installed.
###### Recommended installation for Windows
◦ Readiris OCR (not installed with other software; separate installation is required)
###### Express installation (USB or network)
The following software is included with an Express installation:
| |
|---|
NOTE: PCL 5 and HP postscript level 3 emulation drivers can be installed using the Microsoft Add Printer wizard.
###### Macintosh software
##### Supported printer drivers
Operating system PCL 5 PCL 6 HP postscript level 3
emulation
Windows 1 1
Mac OS X v10.3, v10.4, and later
Linux2
The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.
ENWW Supported product software 7
2 Control panel
ENWW 9
#### Control-panel walkaround
1 2 3 4 5
|1|Fax controls (fax models only). Use the fax controls to change commonly used fax settings.
| |---|---| |2|Alphanumeric buttons. Use the alphanumeric buttons to type data into the product control-panel display and dial telephone numbers for faxing.| |3|Setup and cancel controls. Use these controls to select menu options, determine the product status, and cancel the current job.
| |4|Copy controls. Use these controls to change commonly used copy settings and to start copying.| |5|Scan controls. Use these controls to scan to e-mail or to a folder.|
#### Control-panel menus
##### Use the control-panel menus
To gain access to the control-panel menus, use the following steps.
##### Control-panel main menus
These menus are available from the control-panel main menu:
| | |---|
NOTE: To print a detailed list of the entire control-panel menu and its structure, print a menu map. See Information pages on page 140.
Stop Recv to PC Disables the Receive to PC setting that allows a computer to upload all current faxes that have not been printed and all future faxes received by the product.
######### Table 2-2 Fax functions menu (fax models only) (continued)
Menu item Description Reprint last Reprints the faxes that are stored in the product memory. Polling receive Allows the product to call another fax machine that has polling send enabled. Clear saved faxs Clears all faxes in the product memory.
Picture Film photo Text
Sets the default copy quality.
Def. light/dark Sets the default contrast option. Def. Collation On
Off
Sets the default collation option.
Def. # of copies (Range: 1-99) Sets the default number of copies. Def. Reduce/Enlrg Original=100%
Lgl->Ltr=78% Lgl->A4=83% A4–>Ltr=94% Ltr->A4=97% Full Page=91% Fit to page 2 pages/sheet 4 pages/sheet Custom:25-400%
Sets the default percentage to reduce or enlarge a copied document.
Def. Copy Draft On Off
Sets the default draft mode option.
Def. Multi-page On Off
Sets the default multi-page flatbed copy option.
Restore defaults Sets all customized copy settings to the factory default
values.
Fax Reports Fax Confirmation Never
Sets whether or not the product prints a confirmation report after a successful sending or receiving job.
Every fax Send fax only Receive fax
Include 1st page On Off
Sets whether or not the product includes a thumbnail image of the first page of the fax on the report.
Fax Error Report Every error
Sets whether or not the product prints a report after a failed sending or receiving job.
Send Error Receive Error Never
Last Call Report Prints a detailed report of the last fax operation, either sent
or received. Fax Activity log Print log now
Print log now: Prints a list of the faxes that have been sent from or received by this product.
Auto Log Print
Auto Log Print: Select On to automatically print a report after every fax job. Select Off to turn off the automatic print feature.
PhoneBook report Prints a list of the speed dials that have been set up for this
product.
Block Fax list Prints a list of phone numbers that are blocked from sending
faxes to this product.
Billing report Prints a list of billing codes that have been used for outgoing
faxes. This report shows how many sent faxes were billed to each code. This menu item appears only when the billing codes feature is turned on.
All fax reports Prints all fax-related reports. Menu structure Prints a control-panel menu layout map. The active settings
for each menu are listed.
Config report Prints a list of all the product settings. Includes network
information when the product is connected to the network. Supplies status Prints the print-cartridge status. Includes the following
information:
Network report Displays status for:
Usage page Displays the number of pages printed, faxed, copied, and
scanned by the product. PCL font list Prints a list of all installed PCL 5 fonts. PS font list Prints a list of all installed PS fonts. PCL6 font list Prints a list of all installed PCL 6 fonts. Service page Displays supported paper types, copy settings, and
miscellaneous product settings.
Sets the identifying information that is sent to the receiving product.
Company name
Phone Book Individual setup Add/Edit
Edits the fax phone book speed dials and group-dial entries. The product supports up to 120 phone book entries, which can be either individual or group entries.
Delete
Group setup Add/Edit group
Delete group Del. # in group
Delete all
Fax Send setup Def. Resolution Fine
Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Superfine Photo Standard
Def. light/dark Sets the darkness of outgoing faxes. Def. glass size Letter
Sets the default paper size for documents being scanned from the flatbed scanner.
A4
Dialing Mode Tone
Sets whether the product should use tone or pulse dialing.
Pulse
Redial if busy On Off
Sets whether or not the product should attempt to redial if the line is busy.
Redial-no answer On Off
Sets whether the product should attempt to dial if the recipient fax number does not answer.
Redial Comm Err. On Off
Sets whether the product should attempt to redial the recipient fax number if a communication error occurs.
Dial Prefix On Off
Specifies a prefix number that must be dialed when sending faxes from the product.
Detect dial tone On Off
Sets whether the product should check for a dial tone before sending a fax.
Billing codes On Off
Enables the use of billing codes when set to On. A prompt will appear that asks you to enter the billing code for an outgoing fax.
Fax Recv. setup Answer mode Automatic
Sets the type of answer mode. The following options are available:
TAM Fax/Tel Manual
Rings to answer (Range of 1-9) Sets the number of rings that must occur before the fax
modem answers. Answer Ring Type All Rings
Allows a user to have two or three phone numbers on a single line, each with a different ring pattern (on a phone system with distinctive-ring service).
Single Double Triple Double&Triple
Extension Phone On Off
When this feature is enabled, the user can press the 1-2-3 buttons on the extension phone to cause the product to answer an incoming fax call.
Silence Detect On Off
Sets whether the product can receive faxes from older model fax machines that do not emit the initial fax tones used during fax transmission.
Fit to page On Off
Shrinks faxes that are larger than Letter-size or A4-size so that they can fit onto a Letter-size or A4-size page. If this feature is set to Off, faxes larger than Letter or A4 will print on multiple pages.
Stamp faxes On Off
Sets product to add the date, time, sender's phone number, and page number to each page of the faxes that this product receives.
Forward fax On Off
Sets product to send all received faxes to another fax machine.
Block faxes Add entry
Modifies the blocked fax list. The blocked fax list can contain up to 30 numbers. When the product receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with jobaccounting information.
Delete entry Clear all
Private receive On Off
Setting Private receive to On requires you to have set a password in product security. See Security on page 99. After the password is set, the following options are set:
Print faxes Prints stored faxes when the private-receive feature is on.
This menu item appears only when the private-receive feature is turned on.
Reprint faxes On Off
Sets whether all received faxes stored in available memory can be reprinted.
F/T ring time 20 30 40 70
Sets when the product should stop sounding the Fax/Tel audible ring to notify the user of an incoming voice call.
All faxes Error correction On Off
Sets whether the product sends or receives the error portion again when a fax transmission error occurs.
Increases or decreases the allowed fax communication speed.
Fax Speed Fast(V.34) Medium(V.17) Slow(V.29)
######### Table 2-6 System setup menu
########## Menu Item Sub-menu item Sub-menu item Description
Language (List of available control-panel display languages.)
Sets the language in which the control panel displays messages and product reports.
######### Table 2-6 System setup menu (continued)
Menu Item Sub-menu item Sub-menu item Description
Paper setup Def. paper size Letter
Sets the size for printing internal reports or any print job that does not specify a size.
A4 Legal
########## Def. paper type Lists available
Sets the type for printing internal reports or any print job that does not specify a type.
media types.
Tray 1 Paper type Paper size
Sets the default size and type for tray 1.
Paper out action Wait forever
Determines how the product reacts when a print job requires a media size or type that is unavailable or when a specified tray is empty.
Cancel Override
Print quality Cartridge low (Range of 1-20) Sets the percentage at which the control panel generates a
low-toner message. Replace supplies Stop at Out
Sets how the product reacts when it detects that the print cartridge is out.
Override out
Print Density (Range of 1-5) Sets how much toner the product should apply to thicken
lines and edges. Volume settings Alarm volume Soft
Sets the volume levels for the product.
Ring volume Key-press volume Phoneline volume
Medium Loud Off
Time/Date (Settings for time
Sets the time and date setting for the product.
format, current time, date format, and current date.)
Product security On Off
Sets the product-security feature. When the setting is set to On, you must set a personal identification number (PIN).
Courier font Regular Dark
Sets Courier font values.
If error At end of call Now
Prints or schedules a report that is used to troubleshoot fax transmission issues.
Cleaning mode Cleans the product when specks or other marks appear on printed
output. The cleaning process removes dust and excess toner from the paper path.
When selected, the product prompts you to load plain Letter or A4 paper in tray 1. Press OK to begin the cleaning process. Wait until the process completes. Discard the page that prints.
USB speed High
Full
Sets the USB speed.
Less paper curl On Off
When printed pages are consistently curled, this option sets the product to a mode that reduces curl.
The default setting is Off. Archive print On
Off
When printing pages that will be stored for a long time, this option sets the product to a mode that reduces toner smearing and dusting.
The default setting is Off.
Restore defaults Sets all customized settings to the factory default values.
Automatic automatically configures all the TCP/IP settings via DHCP, BootP or AutoIP.
Manual
Manual requires you to manually configure the IP address, subnet mask, and default gateway.
The control panel prompts you to specify values for each address section. Use the arrow buttons to increase or decrease the value. Press OK to accept the value and move the cursor to the next field.
As each address is completed, the product prompts for address confirmation before moving to the next one. After all three addresses are set, the product automatically restarts.
Link speed Automatic
Sets the link speed manually if needed. After setting the link speed, the product automatically restarts.
10T Full 10T Half 100TX Full 100TX Half
Auto crossover On Sets the auto crossover function.
######### Table 2-8 Network config menu (continued)
Menu item Sub-menu item Description
Off
Network services IPv4 IPv6
Sets whether the product will use either IPv4 or IPv6 protocol.
Show IP Address Yes
Sets whether the product displays the IP address on the control panel.
No
Restore defaults Resets all network configurations to their factory defaults.
3 Software for Windows
ENWW 21
#### Supported operating systems for Windows
The product supports the following Windows operating systems:
####### Full software installation
#### Supported printer drivers for Windows
The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.
#### Select the correct printer driver for Windows
Printer drivers allow you to gain access to the device features and allow the computer to communicate with the device (using a printer language). Check the installation notes and readme files on the device CD for additional software and languages.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.
| | |---|
#### Change printer-driver settings for Windows
To change the settings for all print jobs until the software program is closed
To change the default settings for all print jobs
To change the device configuration settings
For Windows Vista, click Start, click Control Panel, and then click Printer.
For Windows Vista, click Start, click Control Panel, and then click Printer.
The steps can vary; this procedure is most common.
ENWW Priority for print settings 23
#### Software installation types for Windows
The following software installation types are available:
#### Remove software for Windows
#### Supported utilities for Windows
##### HP ToolboxFX
The HP ToolboxFX is a program that you can use for the following tasks:
##### Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the device. It is not loaded on a network server. The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Information pages on page 140.) For a complete explanation of the features and functionality of the embedded Web server, see Embedded Web server on page 151.
##### HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for network-connected printers within an intranet, and it should be installed only on the network administrator’s computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.
##### Other Windows components and utilities
ENWW Supported utilities for Windows 25
#### Software for other operating systems
########## OS Software
UNIX For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX.
Linux For information, go to www.hp.com/go/linuxprinting.
4 Use the product with Macintosh
ENWW 27
#### Software for Macintosh
##### Supported operating systems for Macintosh
The device supports the following Macintosh operating systems:
| | |---|
● Mac OS X v10.3, v10.4 and later NOTE: For Mac OS v10.4 and later, PPC and Intel Core Processor Macs are supported.
##### Supported printer drivers for Macintosh
The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.
The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer.
Priority for print settings for Macintosh Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.
| | |---|
##### Change printer-driver settings for Macintosh
To change the settings for all print jobs until the software program is closed
To change the default settings for all print jobs
To change the device configuration settings
To change the settings for all print jobs until the software program is closed
To change the default settings for all print jobs
To change the device configuration settings
These settings are saved in the
Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.
NOTE: Configuration settings might not be available in Classic mode.
##### Software installation types for Macintosh Install Macintosh software for direct connections (USB)
USB printer queues are created automatically when the device is attached to the computer. However, the queue will use a generic PPD if the installer has not been run before the USB cable is connected. Complete the following steps to change the queue PPD.
If installation fails, reinstall the software. If this fails, see the installation notes or late-breaking readme files on the device CD or the flyer that came in the box for help.
###### Install Macintosh software for networks
| | |---|
##### Remove software from Macintosh operating systems
To remove the software from a Macintosh computer, drag the PPD files to the trash can. Supported utilities for Macintosh Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the device. It is not loaded on a network server. The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Information pages on page 140.) For a complete explanation of the features and functionality of the embedded Web server, see Embedded Web server on page 151.
###### Macintosh Configure Device
Macintosh Configure Device is a Web-based program that provides access to information about the product (for example, information about supplies status and product settings). Use Macintosh Configure Device to monitor and manage the product from the computer
| | |---|
NOTE: You must perform a complete software installation to use Macintosh Configure Device.
You can view Macintosh Configure Device when the product is directly connected to your computer or when it is connected to the network.
| | |---|
NOTE: You do not have to have Internet access to open and use Macintosh Configure Device.
####### View Macintosh Configure Device when the product is directly connected to the computer
####### View Macintosh Configure Device when the product is connected to a network
#### Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh
Use printing presets to save the current printer driver settings for reuse.
####### Create a printing preset
####### Use printing presets
| | |---|
###### Resize documents or print on a custom paper size
You can scale a document to fit on a different size of paper.
###### Print a cover page
You can print a separate cover page for your document that includes a message (such as “Confidential”).
| | |---|
###### Use watermarks
A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document.
###### Print multiple pages on one sheet of paper in Macintosh
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages.
ENWW Use features in the Macintosh printer driver 33
###### Print on both sides of the page (duplex printing) Print on both sides manually
CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28-lb bond).
###### Use the Services menu
If the device is connected to a network, use the Services menu to obtain device and supply-status information.
#### Scan from the product and HP Director (Macintosh)
For more information about tasks and settings described in this section, see the HP Director online Help.
##### Scanning tasks
To scan to a software program, scan an item using the program itself. Any TWAIN-compliant program can scan an image. If the program is not TWAIN-compliant, save the scanned image to a file then place, open, or import the file in the software program.
####### Use page-by-page scanning
Scan to file
Scan to e-mail
ENWW Scan from the product and HP Director (Macintosh) 35
#### Fax a document from a Macintosh computer (fax models only)
5 Connectivity
| | |---|
NOTE: Configuring TCP/IP settings is complicated and should be performed only by experienced network administrators. BOOTP will require a server to configure specific TCP/IP settings for the product. DHCP will also require a server, but the TCP/IP settings will not be fixed for the product. Finally, the manual method to configure specific TCP/IP settings can be done from the control panel, the embedded Web server, HP ToolboxFX, or HP Web Jetadmin. For additional help or network configuration, contact your network provider.
ENWW 37
#### Connect the product directly to a computer with USB
| | |---|
NOTE: Do not connect the USB cable from the product to the computer until the installer prompts you to do so.
#### Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
#### Supported network operating systems
The following operating systems support network printing:
####### Full software installation
#### Supported network protocols
The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. The following tables list the networking services/protocols that are supported on the product.
network devices. Used primarily by Microsoft-based software programs.
mDNS (multicast Domain Name Service - also known as “Rendezvous” or “Bonjour”)
NOTE: MDNS is supported for IPv4 only.
Device Discovery Protocol, used to help find and configure network devices. Used primarily by Apple Macintosh-based software programs.
server. EWS (embedded Web server) Allows a user to manage the product through a Web browser. SNMP (simple network management protocol) Used by network programs for product management. SNMP
V1 and standard MIB-II (Management Information Base) objects are supported.
DHCP (dynamic host configuration protocol) For Automatic IP address assignment. DHCP server provides
the product with an IP address. Generally requires no user intervention for product to obtain IP address from a DHCP server.
BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server
provides the product with an IP address. Requires administrator to input the product MAC hardware address on BOOTP server in order for product to obtain an IP address from that server.
Auto IP For Automatic IP address assignment. If neither a DHCP server nor a BOOTP server is present, this service allows the product to generate a unique IP address.
ENWW Supported network protocols 39
#### Install the product on a network
In this configuration, the product is connected directly to the network and can be configured to allow all computers on the network to print directly to the product.
| | |---|
NOTE: This mode is the recommended network configuration for the product.
| | |---|
NOTE: Make sure that an IP address is listed on the configuration page before proceeding to the next step. If an IP address is not present, reprint the configuration page.
| | |---|
NOTE: When the installer prompts for a network address, provide the IP address listed on the configuration page that you printed before starting the installer program, or search for the product on the network.
#### Configure the network product View settings Network configuration page
The network configuration page lists the current settings and properties of the product network card. To print the network configuration page from the product, complete the following steps.
###### Configuration page
The configuration page lists the current settings and properties of the product. You can print a configuration page from the product or HP ToolboxFX. To print the configuration page from the product, complete the following steps.
A second page also prints. On that page, the Fax Settings and Imaging Settings sections provide details about the product fax settings (fax models only).
##### Change settings
You can use the embedded Web server (EWS) or HP ToolboxFX to view or change the IP configuration settings. To gain access to the embedded Web server, type the product IP address in the address line of a Web browser.
You can view HP ToolboxFX when the product is directly connected to a computer or when it is connected to the network. You must perform a complete software installation to use HP ToolboxFX.
Open HP ToolboxFX in one of these ways:
| | |---|
NOTE: Changing the network configuration might require you to change the browser URL before you can communicate with the product again. The product will be unavailable for a few seconds while the network resets.
##### IP address
The product IP address can be set manually, or it can be configured automatically via DHCP, BootP, or AutoIP.
###### Manual configuration
###### Automatic configuration
| | |---|
NOTE: If you want to disable or enable specific automatic IP modes (such as BOOTP, DHCP, or AutoIP), these settings can be changed by using the embedded Web server or HP ToolboxFX only.
###### IPv4 and IPv6 settings
Only the IPv4 protocol can be configured manually.
##### Link speed setting
| | |---|
NOTE: Incorrect changes to the link speed setting might prevent the product from communicating with other network devices. For most situations, the product should be left in automatic mode. Changes can cause the product to power cycle. Changes should be made only while the product is idle.
######## 4. Use the arrow buttons to select one of the following settings.
| | |---|
NOTE: The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer).
######## 5. Press OK. The product will power cycle.
6 Paper and print media
ENWW 45
#### Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems:
For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in the print driver before printing. Table 6-1 Supported paper and print media sizes
| | |---|
########## Size Dimensions Priority input tray Tray 1
Letter 216 x 279 mm (8.5 x 11 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
Executive 184 x 267 mm (7.24 x 10.51 inches)
A3 297 x 420 mm (11.69 x 16.54 inches)
A61 105 x 148 mm (4.13 x 5.83 inches)
11 x 17 279 x 432 mm (11 x 17 inches)
8k 270 x 390 mm (10.63 x 15.35 inches) 16k 197 x 273 mm (7.75 x 10.75 inches)
16k 195 x 270 mm (7.7 x 10.6 inches)
16k 184 x 260 mm (7.25 x 10.25 inches)
8.5 x 13 216 x 330 mm (8.5 x 13 inches)
10 x 15 cm1 100 x 150 mm (3.9 x 5.9 inches)
Custom Minimum—76 x 127 mm (3 x 5 inches); Maximum—
216 x 356 mm (8.5 x 14 inches) 1 These sizes are supported as custom sizes.
ENWW Supported paper and print media sizes 47
######### Table 6-2 Supported envelopes and postcards
########## Size Dimensions Priority input tray Tray 1
Envelope #10 105 x 241 mm (4.13 x 9.49 inches)
Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Envelope C5 162 x 229 mm (6.93 x 9.84 inches)
Envelope B5 176 x 250 mm (6.7 x 9.8 inches)
Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches)
Postcard 100 x 148 mm (3.94 x 5.83 inches)
Double postcard 148 x 200 mm (5.83 x 7.87 inches)
#### Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results.
CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for this technology could damage your printer.
########## Media type Do Do not
Envelopes ● Store envelopes flat.
Labels ● Use only labels that have no
exposed backing between them.
Transparencies ● Use only transparencies that are
● Do not use transparent print media not approved for laser printers.
approved for use in laser printers.
● Place transparencies on a flat surface after removing them from the product.
● Do not use raised or metallic letterhead.
Letterhead or preprinted forms ● Use only letterhead or forms approved for use in laser printers.
########## Media type Do Do not
Heavy paper ● Use only heavy paper that is
● Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.
approved for use in laser printers and meets the weight specifications for this product.
● Do not use glossy or coated paper designed for use in inkjet products.
Glossy or coated paper ● Use only glossy or coated paper that is approved for use in laser printers.
#### Load paper and print media
##### Priority input tray
The priority input tray is accessed from the front of the product. The product prints from the priority input tray before attempting to print from tray 1.
Media guides ensure that the media is correctly fed into the product and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.
##### Tray 1
Load media with the top forward and the side to be printed on facing up. Media guides ensure that the media feeds correctly into the product and that the print is not skewed. Tray 1 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.
ENWW Load paper and print media 49
| | |---|
NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. Do not fan the media. This reduces jams by preventing multiple sheets of media from feeding through the product at one time.
#### Configure trays
When using one of the trays for specific size of paper, you can set the default size for the tray in HP ToolboxFX or from the control panel. In HP ToolboxFX, select Paper handling, and then select the size for the tray you want to set. When you select that size of paper for a print job in the print dialog, the product automatically selects that tray for printing.
To set the default paper size or type from the control panel, complete the following steps.
7Print tasks
This section provides information about common printing tasks.
ENWW 51
#### Change the print driver to match the media type and size
Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by Type for special print media, such as labels or transparencies. Always print by Size for envelopes.
##### Supported paper types and tray capacity
This product has the following tray priority for feeding print media:
To obtain the best print results, change the paper size and paper type settings in the printer driver before printing.
Type is Media specifications Priority input tray capacity Tray 1 capacity1 Plain Color Preprinted Prepunched Recycled
75 g/m2 (20 lb) to 104 g/m2 (27 lb) Up to 10 sheets Up to 250 sheets
Light 60 g/m2 (16 lb) to 74 g/m2 (20 lb) Up to 10 sheets Up to 260 sheets Envelopes Less than 90 g/m2 (24 lb) 1 envelope Up to 10 envelopes. Labels Standard 1 sheet Not supported. Bond 75 g/m2 (20 lb) to 104 g/m2 (27 lb) 1 sheet Up to 250 sheets Rough 75 g/m2 (20 lb) to 104 g/m2 (27 lb) 1 sheet Up to 200 sheets Transparencies 4 mm (0.1 inches) Monochrome
1 sheet Up to 200 sheets
Overhead
Mid weight 96 g/m2 (25 lb) to 110 g/m2 (29 lb) Up to 10 sheets Up to 200 sheets Heavy 111 g/m2 (29 lb) to 130 g/m2
Up to 10 sheets Not supported.
(33 lb)
########## Type is Media specifications Priority input tray capacity Tray 1 capacity1
Extra heavy 131 g/m2 (33 lb) to 175 g/m2
Up to 10 sheets Not supported.
(47 lb)
Letterhead 75 g/m2 (20 lb) to 104 g/m2 (27 lb) Up to 10 sheets Up to 250 sheets 1 The maximum stack height for tray 1 is 25 mm (0.9 inches).
#### Get help for any print option
Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver. It also includes instructions for performing common printing tasks, such as printing on both sides, printing multiple pages on one sheet, and printing the first page or covers on different paper.
Activate the printer-driver Help screens in one of the following ways:
########## Windows Macintosh
In the Print dialog box, click the ? button.
ENWW Get help for any print option 53
Cancel a print job If the print job is currently printing, cancel it by pressing Cancel on the product control panel. NOTE: Pressing Cancel clears the job that the product is currently processing. If more than one process is running (for example, the product is printing a document while receiving a fax), pressing Cancel clears the process that currently appears on the product control panel. You can also cancel a print job from a software program or a print queue. To stop the print job immediately, remove the remaining print media from the product. After printing stops, use one of the following options:
| | |---|
#### Create booklets
You can copy two pages on one sheet of paper so you can fold the pages in the center to form a booklet. The device arranges the pages in the correct order. For example, if the original document has eight pages, the device prints pages 1 and 8 on the same sheet.
#### Change print-quality settings
#### Change print density
Increasing the print density at the product control panel darkens the print on the page.
ENWW Create booklets 55
#### Print on special media
Make sure that the paper or print media that you are using meets HP specifications. Generally, smoother paper provides better results.
CAUTION: Be sure to set the correct media type in the product settings. The product adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the product.
#### Use different paper and print covers
Follow these instructions for printing a first page that is different from other pages in the print job.
| | |---|
#### Print a blank first page
ENWW Use different paper and print covers 57
#### Resize documents
Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling.
####### Reduce or enlarge a document
####### Print a document onto a different paper size
#### Select a paper size
#### Select a paper source
#### Select a paper type
#### Set the print orientation
#### Use watermarks
A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document.
#### Save toner
ENWW Set the print orientation 59
#### Create and use printing shortcuts in Windows
Use printing shortcuts to save the current driver settings for reuse. Shortcuts are available on most printer-driver tabs. You can save up to 25 printing shortcuts.
####### Create a printing shortcut
####### Use printing shortcuts
| | |---|
#### Print on both sides of the paper (duplex printing)
CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28 lb bond).
ENWW Print on both sides of the paper (duplex printing) 61
#### Print multiple pages on one sheet of paper in Windows
You can print more than one page on a single sheet of paper.
● If you need to change the page orientation, click Portrait or Landscape.
#### Economy settings
##### EconoMode
The EconoMode setting in the product printer driver conserves toner. For instructions about using the EconoMode setting, see Save toner on page 59.
##### Archive print
Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive.
#### Fonts
##### Select fonts
Use HP ToolboxFX to change product fonts by clicking the Print Settings tab, and then clicking the PCL5e page. Click Apply to save the changes.
##### Print lists of available fonts
Print lists of the fonts available from the product control panel. See Information pages on page 140.
ENWW Economy settings 63
8 Copy
ENWW 65
#### Load originals
####### Automatic document feeder (ADF)
| | |---|
NOTE: The ADF capacity is up to 50 sheets of 80 g/m2 or 20 lb media. It accepts media as small as 76 x 127 mm (3 x 5 inches) and as large as 216 x 356 mm (8.5 x 14 inches).
CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items.
If the media is longer than letter- or A4-sized paper, pull out the ADF input tray extension to support the media.
Document loaded appears on the control-panel display.
####### Flatbed scanner
| | |---|
NOTE: The maximum media size for flatbed scanning is letter/A4. Use the ADF for scanning media larger than letter/A4.
#### Use copy
##### One-touch copy
##### Multiple copies
You can choose to have the default number of copies be any number from 1 to 99.
####### Change the number of copies for the current job
| | |---|
NOTE: The change in the setting remains active for about 2 minutes after the copy job has been completed. During this time, Custom settings appears on the product control-panel display.
####### Change the default number of copies
| | |---|
##### Cancel a copy job
To cancel a copy job, press Cancel on the product control panel. If more than one process is running, pressing Cancel clears the process that currently appears on the product control-panel display.
| | |---|
NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder.
##### Reduce or enlarge copies
####### Reduce or enlarge copies for the current job
| | |---|
| | |---|
NOTE: The change in the setting remains active for about 2 minutes after the copy job has been completed. During this time, Custom settings appears on the product control-panel display. You must change the default media size in the media input tray to match the output size, or part of your copy might be cut off.
####### Adjust the default copy size
| | |---|
NOTE: The default copy size is the size to which copies are normally reduced or enlarged. If you keep the factory default size setting of Original=100%, all copies will be the same size as the original document.
| | |---|
NOTE: If you select Custom: 25-400%, type in the percentage of the original size that you normally want for copies. If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape).
The product can reduce copies to as little as 25% of the original size or enlarge copies to as much as 400% of the original size.
Reduction/enlargement settings
| | |---|
When using the 2 pages/sheet or 4 pages/sheet setting, copy from the automatic document feeder only. Also, after selecting the 2 pages/sheet or 4 pages/sheet option, you must select the page orientation (portrait or landscape).
##### Change the copy-collation setting
You can set the product to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.
To use the automatic collation, the original document size must fit into the memory. If it does not, the product makes only one copy and a message appears notifying you of the change. If that happens, use one of the following methods to finish the job:
####### Change the default copy-collation setting
| | |---|
#### Copy settings
Copy quality Four copy-quality settings are available: Text, Mixed, Film photo, and Picture. The factory-set default for copy quality is Mixed. This setting is the best for items that contain a combination of text and graphics. When making a copy of a photo or graphic, you can select the Film photo setting for photos or the Picture setting for other graphics to increase the quality of your copy. Select the Text setting for documents that contain mostly text.
####### Adjust the copy quality for the current job
| | |---|
####### Adjust the default copy quality
###### Clean the scanner glass
Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy.
| | |---|
NOTE: If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass. They might seep under it and damage the product.
###### Adjust the lighter/darker (contrast) setting
The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only.
####### Adjust the lighter/darker setting for the current job
| | |---|
NOTE: The change in the setting remains active for about 2 minutes after the copy job has been completed. During this time, Custom settings appears on the product control-panel display.
Adjust the default lighter/darker setting NOTE: The default lighter/darker setting affects all copy jobs.
| | |---|
Set the copy draft setting Use the control panel to set the product to print copies in draft mode. NOTE: This setting affects copy quality only. Print quality is not affected.
| | |---|
##### Define custom copy settings
When you change the copy settings at the control panel, Custom settings appears on the control-panel display. The custom settings remain in effect for approximately 2 minutes, and then the product returns to the default settings. To immediately return to the default settings, press Cancel.
###### Print or copy edge-to-edge
The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x 13.7 in), leaving a 4 mm unprintable border around the page.
##### Copy onto media of different types and sizes
The product is set to copy on either letter- or A4-size paper, depending on the country/region in which it was purchased. You can change the size and type of media that you copy to for the current copy job or for all copy jobs.
Media-size settings
Media-type settings
Change the default media-size setting
####### Change the default media-type setting
##### Restore the copy-settings defaults
Use the control panel to restore the copy settings to the factory-set default values.
#### Copy a book
CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges.
#### Copy photos
| | |---|
NOTE: Photographs should be copied from the product flatbed scanner, not from the automatic document feeder (ADF).
ENWW Copy photos 75
#### Copy mixed-size originals
Use the flatbed scanner when making copies of mixed-size originals. Do not use the ADF.
#### Duplex (two-sided) copy jobs
##### Copy two-sided documents manually
####### Set the multiple-page flatbed copy setting
The multiple-page flatbed copy setting must be set to On before the product will produce two-sided copies from the flatbed scanner.
| | |---|
####### Copy two-sided documents manually
9Scan
ENWW 77
#### Load originals for scanning
####### Automatic document feeder (ADF)
| | |---|
NOTE: The ADF capacity is up to 50 sheets of 80 g/m2 or 20 lb media. It accepts media as small as 76 x 127 mm (3 x 5 inches) and as large as 216 x 356 mm (8.5 x 14 inches).
CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items.
Document loaded appears on the control-panel display. 3. Adjust the media guides until they are snug against the media.
####### Flatbed scanner
| | |---|
NOTE: The maximum media size for flatbed scanning is letter/A4. For media larger than letter/A4, use the ADF.
document at the corner indicated by the icon on the scanner.
#### Use scan
##### Scan methods
Scan jobs can be performed in the following ways.
| | |---|
NOTE: To learn about and use text-recognition software, install the Readiris program from the software CD-ROM. Text-recognition software is also known as optical character recognition (OCR) software.
###### Scan by using HP LaserJet Scan (Windows)
| | |---|
| | |---|
Scan from the product NOTE: In order to use the Scan To button, you must have performed the recommended installation, and the button must have destinations set. See Set up the product Scan To button on page 81. In order to use the Start Scan button, the product must be connected to a computer via USB or a network. Scan directly from the product by using the control-panel scan buttons. Press Start Scan or Scan To to scan to a folder (Windows only) or to scan to e-mail.
| | |---|
###### Scan by using other software
The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices.
While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant software program.
####### Scan from a TWAIN-compliant program
Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant or you do not know what the command is called, see the software program Help or documentation.
When scanning from a TWAIN-compliant program, the HP LaserJet Scan software program might start automatically. If the HP LaserJet Scan program starts, you can make changes while previewing the image. If the program does not start automatically, the image goes to the TWAIN-compliant program immediately.
Start the scan from within the TWAIN-compliant program. See the software program Help or documentation for information about the commands and steps to use.
####### Scan from a WIA-compliant program (Windows XP and Vista only)
WIA is another way to scan an image directly into a software program, such as Microsoft Word. WIA uses Microsoft software to scan, instead of HP LaserJet Scan software.
Generally, a software program is WIA-compliant if it has a command such as Picture/From Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-compliant, see the software program Help or documentation. Start the scan from within the WIA-compliant program. See the software program Help or documentation for information about the commands and steps to use.
####### -Or-
In the Cameras and Scanner folder, double-click the product icon. This opens the standard Microsoft WIA Wizard, which enables you to scan to a file.
###### Scanning by using optical character recognition (OCR) software
You can use third-party OCR software to import scanned text into your preferred word-processing program for editing.
####### Readiris
The Readiris OCR program is included on a separate CD-ROM that shipped with the product. To use the Readiris program, install it from the appropriate software CD-ROM, and then follow the instructions in the online Help.
##### Use the Scan To feature
###### Set up the product Scan To button
Destinations must be set up prior to using the Scan To button on the control panel. Use HP LaserJet Scan to program the folder, e-mail, and program destinations for scanning.
####### Set up destinations on the product
####### Add destinations
Delete destinations
###### Scan to a file, e-mail, or software program
| | |---|
NOTE: To use this feature in Windows, a destination must be programmed in the scan setup before scanning to a destination. See Set up the product Scan To button on page 81.
-or-
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located at the corner indicated by the icon on the scanner. Gently close the lid.
| | |---|
NOTE: Scanning to e-mail is supported by any e-mail program that supports the Messaging Application Programming Interface (MAPI) protocol. Many versions of popular e-mail programs seem to be MAPI-compliant. See the support information for your e-mail program to determine whether or not it is MAPI-compliant.
##### Canceling a scan job
To cancel a scan job, use one of the following procedures.
If you cancel a scan job, remove the original from the flatbed scanner or from the automatic document feeder (ADF) input tray.
#### Scan settings
##### Scan file format
The file format of a scanned document or photo depends on the scan type as well as the object being scanned.
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##### Scanner resolution and color
If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images:
| | |---|
Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to 19,200 ppi. You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray or color) to 24 bit (true color).
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.
| | |---|
NOTE: Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process. Before setting the resolution and color, determine how you are going to use the scanned image.
NOTE: The best resolution for color and grayscale images is achieved by scanning from the flatbed scanner rather than from the automatic document feeder (ADF).
###### Resolution and color guidelines
The following table describes the recommended resolution and color settings for different types of scan jobs.
Intended use Recommended resolution Recommended color settings Fax 150 ppi ● Black and White E-mail 150 ppi ● Black and White, if the image does
not require smooth gradation
Edit text 300 ppi ● Black and White Print (graphics or text) 600 ppi for complex graphics, or if you
want to significantly enlarge the document
300 ppi for normal graphics and text 150 ppi for photos
Display on screen 75 ppi ● Black and White for text
###### Color
You can set the color values to the following settings when scanning.
########## Setting Recommended use
Color Use this setting for high-quality color photos or documents in
which the color is important. Black and White Use this setting for text documents. Grayscale Use this setting when file size is an issue or when you want a
document or photograph to be scanned quickly.
##### Scan quality
####### Clean the scanner glass
Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy.
| | |---|
NOTE: If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass.
ENWW Scan settings 85
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass. They might seep under it and damage the product.
#### Scan a book
CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges.
ENWW Scan a book 87
#### Scan a photo
10 Fax
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ENWW 89
#### Fax features
The product has the following fax features, which are available from the control panel or from the product software.
| |
|---|
NOTE: Not all features are listed. The product software might need to be installed for some features to be available.
#### Setup Install and connect the hardware Connect to a telephone line
The product is an analog device. HP recommends using the product on a dedicated analog telephone line. For information about using the product with other telephone environments, see Use fax on a DSL, PBX, ISDN, or VoIP system on page 113.
###### Connect additional devices
The product includes two fax ports:
● The “line out” port ( ), which connects the product to the wall telephone jack.
●
The “telephone” port ( ), which connects additional devices to the product. Telephones used in conjunction with the product can be employed in two ways:
Connect additional devices in the order that is described in the following steps. The output port for each device is connected to the input port of the next, forming a "chain". If you do not want to connect a specific device, skip the step that explains it and continue to the next device.
| | |---|
NOTE: Do not connect more than three devices to the telephone line. NOTE: Voicemail is not supported with this product.
| | |---|
NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you have two “line” ports, see your modem documentation to make sure that you connect to the correct “line” port.
####### Set up fax with a telephone answering machine
###### Setup for stand-alone fax
##### Configure fax settings
The product fax settings can be set from the control panel, from HP ToolboxFX, or from the embedded Web server. At the initial set-up process, the HP Fax Setup Wizard can be used to configure the settings.
In the United States and many other countries/regions, setting the time, date, and other fax header information is a legal requirement.
###### Use the control panel to set the fax time, date, and header
To use the control panel to set the date, time, and header, complete the following steps:
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NOTE: The maximum number of characters for the fax number is 20; use up to 25 characters for the company name.
###### Use HP Fax Setup Wizard to set the fax time, date, and header
If you completed the software installation, you are ready to send faxes from your computer. If you did not complete the fax setup process at the time you installed the software, you can complete it at any time by using the Fax Setup Wizard.
###### Use of common localized letters in fax headers
When using the control panel to enter your name in the header or to enter a name for a one-touch key, speed-dial entry, or group-dial entry, press the appropriate alphanumeric button repeatedly until the letter that you need appears. Then, press the up arrow button to select that letter and move to the next space. The following table shows which letters and numbers appear on each alphanumeric button.
########## Key number Characters
11
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NOTE: Use the up arrow button to move the cursor on the control panel and use the down arrow button to delete characters.
##### Manage the phone book
You can store frequently dialed fax numbers or groups of fax numbers as speed dials or group-dial entries.
In the product phone book, a total of 120 entries are available for speed dials and group-dial entries. For example, if you program 100 of the entries as speed-dials, the remaining 20 can be used for groupdials.
| | |---|
NOTE: Speed dials and group-dial entries are more easily programmed from HP ToolboxFX or the embedded Web server. For more information, see the HP ToolboxFX online Help or Embedded Web server on page 151.
Use phone-book data from other programs NOTE: Before a phone book from another program can be imported, you must use the export feature in that other program. HP ToolboxFX can import contact information from other software program phone books. The following table shows which programs are supported for HP ToolboxFX.
| | |---|
########## Program Description
Microsoft Outlook Personal Address Book (PAB) entries, Contacts entries, or both combined may be selected. Individuals and groups from the PAB are combined with individuals from Contacts only if the combined option is selected.
If a Contacts entry has both a home and a business fax number, two entries will be displayed. The “name” of these two entries will be modified. “:(B)” will be added to the name in the business entry and “:(H)” will be added to the name in the home entry.
########## Program Description
If a duplicate entry occurs (one from Contacts and one from the PAB with the same name and fax number), a single entry will be displayed. However, if an entry exists in the PAB with a duplicate in Contacts, and the Contacts entry has both a business and a home fax number, all three entries will be displayed.
Windows Address Book The Windows Address Book (WAB), used by Outlook Express and Internet Explorer, is supported.
If an individual has both a home and a business fax number, two entries will be displayed. The “name” of these two entries will be modified. “:(B)” will be added to the name in the business entry and “:(H)” will be added to the name in the home entry.
Goldmine Goldmine version 4.0 is supported. HP ToolboxFX imports the file last used by Goldmine. Symantec Act! Act! versions 4.0 and 2000 are supported. HP ToolboxFX imports the database last used by Act!.
Complete the following steps to import a phone book:
Delete phone book You can delete all speed dials and group-dial entries that are programmed in the product. CAUTION: After speed dials and group-dial entries are deleted, they cannot be recovered.
###### Special dialing symbols and options
You can insert pauses into a fax number that you are dialing or programming to a one-touch key, speeddial entry, or group-dial entry. Pauses are often needed when dialing internationally or connecting to an outside line.
###### Manage speed dials Create and edit speed dials
Speed dials 1 through 12 are also associated with their corresponding one-touch keys on the control panel. The one-touch keys can be used for speed dials or group-dial entries. A maximum of 50 characters can be entered for a single fax number.
| | |---|
NOTE: To gain access to all of the speed dials, you must use the Shift button. Speed dials 7 through 12 are all available by pressing Shift and the associated one-touch key on the control panel. Complete the following steps to program speed dials from the control panel:
| | |---|
NOTE: When entering a fax number, press Pause until a comma (,) appears if you want to insert a pause in the dialing sequence, or press * until W appears if you want the product to wait for a dial tone.
| | |---|
NOTE: To insert punctuation, press the asterisk (*) button repeatedly until the character that you want appears, and then press the up arrow button to go to the next space.
####### Delete speed dials
###### Manage group-dial entries Create and edit group-dial entries
-or-
Select Phone Book, and then select the speed-dial entry for the group member you want to add. Press OK to confirm the addition. Repeat this step for each group member you want to add.
####### Delete group-dial entries
####### Delete an individual from a group-dial entry
-orPress Cancel if you are finished.
| | |---|
NOTE: Deleting a speed-dial entry also deletes that entry from any group-dial entries that included that speed-dial entry.
##### Set fax polling
If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is known as polling another machine).
##### Security
The product includes a password feature that restricts access to many features and default settings while allowing basic functions to continue.
| | |---|
Private receive can be used to store faxes on the product until you are at the product to print them. NOTE: A single password can be set from the control panel, HP ToolboxFX, or the embedded Web server.
###### Turn on password protection
To set up the product security password, complete the following steps:
Turn on private receive feature The password-protection feature must be turned on before the private-receive feature can be activated. NOTE: Turning on private receive deletes any received faxes stored in the fax memory.
| | |---|
#### Change fax settings
##### Set the sound-volume settings
Control the volume of the fax sounds from the control panel. You can make changes to the following sounds:
###### Set the fax-sounds (line-monitor) volume
Complete the following steps to change the fax-sounds volume.
When the product is initially receiving a call, a ring alert is audible. The ring duration length is based on the local telephone company ring-pattern length. The factory-set default for the ring volume is Soft.
##### Send fax settings Set a dial prefix
A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50.
The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you have to dial a number such as 9 to get a telephone line outside of your company telephone system. While this setting is activated, you can dial a fax number without the dial prefix by using manual dial. For instructions, see Manual dial faxing on page 116.
###### Set the dial-tone detection
Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone.
The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/ regions.
###### Set autoredial
If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-oncommunication-error options. Use the procedures in this section to turn these options on or off.
####### Set the redial-on-busy option
If this option is turned on, the product redials automatically if it receives a busy signal. The factory-set default for the redial-on-busy option is On.
####### Set the redial-on-no-answer option
If this option is turned on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off.
####### Set the redial-on-communication-error option
If this option is turned on, the product redials automatically if some sort of communication error occurs. The factory-set default for the redial-on-communication-error option is On.
###### Set light/dark and resolution Set the default light/dark (contrast) setting
The contrast affects the lightness and darkness of an outgoing fax as it is being sent. The default light/dark setting is the contrast that is normally applied to items that are being faxed. The slider is set to the middle as the default setting.
Set resolution settings NOTE: Increasing the resolution increases the fax size. Larger faxes increase the send time and could exceed the available memory in the product. The factory-set default resolution setting is Standard. Use this procedure to change the default resolution for all fax jobs to one of the following settings:
| | |---|
####### Set the default resolution setting
####### Set the resolution for the current fax job
| | |---|
###### Set the default glass-size setting
This setting determines which paper size the flatbed scanner scans when you send a fax from the scanner. The factory-set default is determined by the country/region in which you purchased the product.
###### Set tone-dialing or pulse-dialing
Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions. Set billing codes
| | |---|
If the billing codes feature has been turned on, the user will be asked to enter a billing code for each fax. The billing code count is increased for each fax page that is sent. This includes all types of faxes except for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-dial fax, the billing code count is increased for each successful fax that is sent to each destination. To print a report that shows the total for each billing code, see Print the billing-code report on page 105.
The factory-set default for the billing-code setting is Off. The billing code can be any number from 1 through 250.
####### Set the billing-code setting
####### Use billing codes
The fax job is sent and recorded in the billing-code report. For information about printing the billing-code report, see Print the billing-code report on page 105.
####### Print the billing-code report
The billing-code report is a printed list of all of the fax billing codes and the total number of faxes that have been billed to each code.
| | |---|
NOTE: After this report is printed, all billing data is deleted.
##### Receive fax settings Set or change number of rings-to-answer
When the answer mode is set to Automatic, the product rings-to-answer setting determines the number of times the telephone rings before the product answers an incoming call.
If the product is connected to a line that receives both fax and voice calls (a shared line) and that also uses an answering machine, you might need to adjust the rings-to-answer setting. The number of ringsto-answer for the product must be greater than the rings-to-answer on the answering machine. This allows the answering machine to answer the incoming call and record a message if it is a voice call. When the answering machine answers the call, the product listens to the call and automatically answers it if it detects fax tones.
The default setting for rings-to-answer is five for the U.S. and Canada, and two for other countries/ regions.
####### Use the rings-to-answer setting
Use the following table to determine the number of rings-to-answer to use.
########## Type of telephone line Recommended rings-to-answer setting
Dedicated fax line (receiving only fax calls) Set to a number of rings within the range shown on the control-
panel display. (The minimum and maximum number of rings allowed varies by country/region.)
One line with two separate numbers and a ring-pattern service One or two rings. (If you have an answering machine or
computer voicemail for the other telephone number, make sure that the product is set to a greater number of rings than the answering system. Also, use the distinctive-ring feature to differentiate between voice and fax calls. See Set up distinctive ring on page 108.)
Shared line (receiving both fax and voice calls) with only an attached telephone
Five rings or more.
Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail
Two rings more than the answering machine or computer voicemail.
####### Set the number of rings-to-answer
To set or change the number of rings-to-answer, use the following steps:
###### Set the answer mode
Depending on the situation, set the product answer mode to Automatic or Manual. The factory-set default is Automatic.
To set or change the answer mode, complete the following steps:
###### Set fax forwarding
You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax. If the product cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your product prints the fax.
If the product runs out of memory while receiving a fax, it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory.
When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving the faxes, and the answer mode must be set to Automatic.
###### Set up distinctive ring
Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the product can answer fax calls.
If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region.
| | |---|
NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than the default, All Rings, the product might not be able to receive faxes. The settings are as follows:
###### Set up the computer to receive faxes
| | |---|
NOTE: Receiving faxes by using a computer is not supported for Macintosh.
Receiving faxes to a computer is available only if a full software installation was performed during initial product setup.
To receive faxes to your computer, turn on the receive-to-PC setting in the software.
Turn off the receive-to-PC setting from the control panel
The receive-to-PC setting can be activated only from one computer. If for any reason that computer is no longer available, you can use the following procedure to turn the receive-to-PC setting off from the control panel.
If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size).
If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On.
If you have the stamp-received faxes option turned on, you might also want to turn on autoreduction. This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.
| | |---|
NOTE: Make sure that the default media size setting matches the size of the media that is loaded in the tray.
This setting controls whether or not you can receive faxes from older-model fax machines that do not emit a fax signal during fax transmissions. At the time of this publication, these silent-model fax machines represented very few of the fax machines in use. The default setting is Off. The silence-detect mode setting should be changed only if you regularly receive faxes from someone who uses an older-model fax machine.
###### Set the default fax reprint settings
The default fax reprint setting is On. To change this setting from the control panel, complete the following steps:
###### Create stamp-received faxes
The product prints the sender identification information at the top of each received fax. You can also choose to have your own header information included on each received fax to confirm the date and time that the fax was received. The factory-set default for stamp-received faxes is Off.
| | |---|
NOTE: This option applies only to received faxes that the product prints.
If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation. You can unblock blocked fax numbers individually or all at one time.
| | |---|
NOTE: The sender of a blocked fax is not notified that the fax failed. NOTE: Fax numbers also can be blocked or unblocked by using HP ToolboxFX. To print a list of numbers that you have blocked or the fax activity log, see Print individual fax reports on page 130. Complete the following steps to block or unblock fax numbers by using the control panel:
To unblock a single fax number, use the arrow buttons to select Delete entry, and then press OK. Use the arrow buttons to select the fax number that you want to delete, and then press OK to confirm the deletions.
-orTo unblock all blocked fax numbers, use the arrow buttons to select Clear all, and then press OK. Press OK again to confirm the deletions.
###### Make an extension telephone available to receive faxes
With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. The default setting is On. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product.
#### Use fax Fax software Supported fax programs
The PC fax program that came with the product is the only PC fax program that works with the product. In order to continue to use a PC fax program previously installed on the computer, it must be used with the modem that is already connected to the computer; it will not function through the product modem.
###### Available cover-page templates
Several business and personal fax cover-page templates are available in the HP LaserJet Send Fax software program.
| | |---|
NOTE: Cover-sheet templates cannot be altered. While fields within the templates may be edited, the templates themselves are fixed forms.
###### Customize a fax cover sheet
##### Cancel a fax
Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.
###### Cancel the current fax
Press Cancel on the control panel. Any pages that have not been transmitted are canceled. Pressing Cancel also stops group-dial jobs.
###### Cancel a pending fax job
Use this procedure to cancel a fax job in the following situations:
Use the following steps to cancel a fax job by using the Fax Job status menu:
##### Delete faxes from memory
Use this procedure only if you are concerned that someone else has access to your product and might try to reprint faxes from the memory.
CAUTION: In addition to clearing the reprint memory, this procedure clears any fax that is currently being sent, unsent faxes that are pending redial, faxes that are scheduled to be sent at a future time, and faxes that are not printed or forwarded.
##### Use fax on a DSL, PBX, ISDN, or VoIP system
HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they might work with the proper setup and equipment.
| | |---|
NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.
The HP LaserJet product is an analog device that is not compatible with all digital phone environments (unless a digital-to-analog converter is used). HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.
###### DSL
A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This product is not directly compatible with digital signals. However, if the configuration is specified during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data.
| | |---|
| | |---|
NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers. The DSL modem requires a high-pass filter. The service provider typically provides a low-pass filter, for normal telephone wiring. NOTE: Contact the DSL provider for more information or for assistance.
###### PBX
The product is an analog device that is not compatible in all digital phone environments. Digital-to-analog filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX environment, it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.
Contact the PBX provider for more information and for assistance. ISDN
Contact the ISDN provider for more information and for assistance. VoIP
Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services.
If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP network.
##### If faxing problems continue, contact the VoIP provider. Send a fax Fax from the automatic document feeder (ADF)
| | |---|
NOTE: The ADF capacity is up to 50 sheets of 80 g/m2 or 20 lb media. It accepts media as small as 76 x 127 mm (3 x 5 inches) and as large as 216 x 356 mm (8.5 x 14 inches).
CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items.
If the media is longer than Letter- or A4-sized paper, pull out the ADF input tray extension to support the media.
Document loaded appears on the control-panel display.
If the fax number you are calling has a speed dial or group-dial entry, press Phone Book, use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK.
###### Fax from the flatbed scanner
If the fax number you are calling has a speed dial or group-dial entry, press Phone Book, use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK.
-orIf you are finished, press 2 to select No, and then go to the next step.
###### Fax a two-sided original
To fax a two-sided document, use the scanner glass. See Fax from the flatbed scanner on page 115. Manual dial faxing
Usually, the product dials after you press Start Fax. At times, however, you might want the product to dial each number as you press it. For example, if you are charging your fax call to a calling card, you might need to dial the fax number, wait for the acceptance tone of your telephone company, and then dial the calling card number. When dialing internationally, you might need to dial part of the number and then listen for dial tones before continuing to dial.
####### Dial manually with the automatic document feeder (ADF)
| | |---|
NOTE: The product dials the number as you press each digit. This allows you to wait for pauses, dial tones, international-access tones, or calling-card-acceptance tones before continuing to dial.
####### Dial manually with the flatbed scanner
-orIf you are finished, press 2 to select No, and then go to the next step.
####### Send a fax to a group manually (ad hoc faxing)
Use the following instructions to send a fax to a group of recipients that has not been assigned a groupdial entry:
-or-
If the fax number that you are calling has been assigned a speed-dial entry, press Phone Book, use the alphanumeric buttons to specify the speed-dial entry, and then press OK.
-orIf you are finished dialing numbers, go to the next step.
-orIf you are finished, press 2 to select No.
The product sends the fax to each fax number. If a number in the group is busy or does not answer, the product redials that number based on the redial setting. If all redial attempts fail, the product updates the fax activity log by adding the error, and then it proceeds to the next number in the group.
####### Redial manually
-orIf you are finished, press 2 to select No.
The product sends the fax to the number that it redialed. If the number is busy or does not answer, the product redials the number based on its redial setting. If all redial attempts fail, the product updates the fax activity log by adding the error.
###### Use speed dials and group-dial entries Send a fax by using a speed dial
-orPress Phone Book, use the alphanumeric buttons to specify the speed-dial entry, and then press OK.
-orIf you are finished, press 2 to select No.
When the last page of the fax has exited the product, you can start sending another fax, copying, or scanning.
You can assign a speed dial to numbers that you use regularly. See Create and edit speed dials on page 97. If you have electronic phone books available, you might be able to use them to select recipients. Electronic phone books are generated by using third-party software programs.
####### Send a fax by using a group-dial entry
-orPress Phone Book, use the alphanumeric buttons to specify the group-dial entry, and then press OK.
-orIf you are finished, press 2 to select No.
The product scans the document into memory and sends the fax to each number specified. If a number in the group is busy or does not answer, the product redials the number based on its redial setting. If all redial attempts fail, the product updates the fax activity log with the error and proceeds to the next number in the group.
###### Send a fax from the software
This section contains basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu.
You can fax electronic documents from a computer if you meet the following requirements:
####### Send a fax from the software (Windows XP or Vista)
The procedure to send a fax varies according to your specifications. The most typical steps follow.
Using Mac OS X v10.4, you can choose between two methods of sending faxes from the product software.
To send a fax by using HP Director complete the following steps:
####### Send a fax from a third-party software program, such as Microsoft Word (all operating systems)
-orMac OS X v10.4: Select Fax PDF from the PDF pop-up menu.
-orMac OS X v10.4: Select the product under Modem.
###### Send a fax by dialing from a downstream phone
Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.
| | |---|
NOTE: The telephone must be connected to the product "telephone" port ( ).
| | |---|
NOTE: You cannot use the flatbed scanner when sending a fax by dialing from an extension telephone.
###### Send a delayed fax
Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people. When this procedure is completed, the product scans the document into memory and then returns to the Ready state.
| | |---|
NOTE: If the product cannot transmit the fax at the scheduled time, that information is indicated on the fax error report (if that option is turned on) or recorded in the fax activity log. The transmittal might not be initiated because the fax-sending call is not answered, or because a busy signal stops the redial attempts.
If a fax has been scheduled to be sent at a future time but it requires updating, send the additional information as another job. All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes.
-orIf the product is set to the 24-hour time mode, press OK.
-orAccept the default date by pressing OK.
| | |---|
###### Use access codes, credit cards, or calling cards
To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. See Manual dial faxing on page 116.
####### Send faxes internationally
To send a fax to an international destination, dial manually to allow for pauses and international dialing codes. See Manual dial faxing on page 116.
##### Receive a fax
When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory.
###### Print a stored fax (when private receive feature is on)
To print stored faxes, you must provide the private-receive PIN. Once the product prints the stored faxes, the faxes are deleted from memory.
###### Reprint a fax
If you want to reprint a fax because the print cartridge was empty or if the fax was printed on the wrong type of media, you can try to reprint it. The amount of memory that is available determines the actual number of faxes that are stored for reprinting. The most recent fax prints first; the oldest fax that is in storage prints last.
These faxes are stored continuously. Reprinting them does not clear them from the memory. To clear these faxes from the memory, see Delete faxes from memory on page 113.
| | |---|
NOTE: To stop the printing at any time, press Cancel.
###### CAUTION: If the Reprint faxes setting is set to Off, misprinted or faded faxes cannot be reprinted. Receive faxes when fax tones are audible on the phone line
If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways:
| | |---|
NOTE: In order for the second method to work, the extension telephone setting must be set to Yes. See Make an extension telephone available to receive faxes on page 111 to check or change the setting.
###### View a fax that was sent to your computer
In order to view faxes on a computer, the product must be configured to receive faxes to the computer. See Set up the computer to receive faxes on page 108.
| | |---|
#### Solve fax problems
##### Fax error messages
Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
###### Alert and warning message tables Table 10-1 Alert and warning messages
########## Control panel message Description Recommended action
Comm. error A fax communication error occurred between
Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
the product and the sender or receiver.
Try a different phone cord. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Fax delayed – Send memory full Fax memory is full. Cancel the fax by pressing OK or Cancel.
Resend the fax. You might need to send the fax in multiple sections if the error occurs again.
Fax is busy Canceled send The fax line to which you were sending a fax
Call the recipient to ensure that the fax machine is on and ready.
was busy. The product has canceled sending the fax.
Check that you are dialing the correct fax number.
Check that the Redial if busy option is enabled.
Check for a dial tone on the phone line by pressing Start Fax.
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
Plug the product phone cord into a jack for another phone line, and then try sending the fax again.
Try a different phone cord. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Fax is busy Redial pending The fax line to which you were sending a fax was busy. The product automatically redials the busy number. See Set autoredial on page 102.
Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Check for a dial tone on the phone line by pressing Start Fax.
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
Plug the product phone cord into a jack for another phone line, and try sending the fax again.
Fax memory full Canceling recv. During the fax transmission, the product ran
out of memory. Only the pages that fit into memory will be printed.
Try a different phone cord. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Print all of the faxes, and then have the sender resend the fax. Have the sender divide the fax job into multiple jobs before resending. Cancel all fax jobs or clear the faxes from memory. See Delete faxes from memory on page 113.
Note: Adding a memory DIMM does not help resolve this issue.
Fax memory full Canceling send During the fax job, the memory filled. All
Print all received faxes or wait until all pending faxes are sent.
pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.
Ask the sender to send the fax again. Cancel all fax jobs or clear the faxes from memory. See Delete faxes from memory on page 113.
Fax recv. error An error occurred while trying to receive a fax. Ask the sender to resend the fax.
Try faxing back to the sender or another fax machine.
Check for a dial tone on the phone line by pressing Start Fax.
Check that the telephone cord is securely connected by unplugging and replugging the cord.
Make sure that you are using the telephone cord that came with the product.
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
Decrease the fax speed. See Change the fax speed on page 132. Ask the sender to resend the fax.
Turn off error-correction mode. See Set the fax-error-correction mode on page 132. Ask the sender to resend the fax. Connect the product to a different phone line. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Fax Send error An error occurred while trying to send a fax. Try resending the fax.
Try faxing to another fax number. Check for a dial tone on the phone line by pressing Start Fax. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product. Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Connect the product to a different phone line. Set the fax resolution to Standard instead of the default of Fine. See Set resolution settings on page 103. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Group dial not allowed in group The speed-dial code that you typed is
Add one-touch buttons (programmed as an individual speed dial) or speed-dial codes to a group-dial.
programmed for a group. Adding a group-dial to another group-dial is not allowed.
Invalid entry Invalid data or response. Correct the entry. No Dial Tone The product could not detect a dial tone. Check for a dial tone on the phone line by
pressing Start Fax. Unplug the telephone cord from both the product and the wall and replug the cord. Make sure that you are using the telephone cord that came with the product. Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the product phone cord into a jack for another phone line. See Connect to a telephone line on page 91. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
No document sent The product did not scan any pages, or it did
Try sending the fax again.
not receive any pages from the computer to transmit a fax.
No fax answer Redial pending The receiving fax line did not answer. The
Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number.
product attempts to redial after a few minutes.
If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Plug the product phone cord into a jack for another phone line.
Try a different phone cord. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
No fax answer. Canceled send Attempts to redial a fax number failed, or the
Call the recipient to ensure that the fax machine is on and ready.
“Redial-no answer” option was turned off.
Check that you are dialing the correct fax number.
Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and replug the cord. Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the product phone cord into a jack for another phone line. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
No fax detected The product answered the incoming call but
Allow the product to retry receiving the fax. Try a different phone cord. Plug the product phone cord into a jack for another phone line. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
did not detect that a fax machine was calling.
##### Fax memory is retained when there is a loss of power
The HP LaserJet M1522 MFP flash memory protects against data loss when a power failure occurs. Other fax devices store fax pages in either normal RAM or short-term RAM. Normal RAM immediately
loses data when power is lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can maintain its data for years without power applied.
##### Fax logs and reports
Use the following instructions to print fax logs and reports: Print all fax reports
Use this procedure to print all of the following reports at one time:
###### Print individual fax reports
Use the control panel to print the following fax logs and reports:
menu settings and prints the report.
| | |---|
NOTE: If you selected Fax Activity log and pressed OK, press OK again to select Print log now. The product exits the menu settings and prints the log.
###### Set the fax activity log to print automatically
You can decide whether or not you want the fax log to print automatically after every 40 entries. The factory-set default is On. Use the following steps to set the fax activity log to print automatically:
###### Set the fax error report
A fax error report is a brief report that indicates the product experienced a fax job error. It can be set to print after the following events:
| | |---|
###### Set the fax confirmation report
A confirmation report is a brief report that indicates the product successfully sent or received a fax job. It can be set to print after the following events:
###### Include the first page of each fax on the fax confirmation, fax error, and last call reports
If this option is turned on and the page image still exists in the product memory, the fax configuration, fax error, and last call reports include a thumbnail (50% reduction) of the first page of the most recent fax that was sent or received. The factory-set default for this option is On.
##### Change error correction and fax speed Set the fax-error-correction mode
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On.
You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.
###### Change the fax speed
The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is High (V.34).
You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection.
##### Problems sending faxes
########## Problem Cause Solution
The document stops feeding in the middle of faxing.
The maximum length of a page that you can load is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches).
Print the document on shorter media. If no jam exists and less than one minute has elapsed, wait a moment before pressing Cancel. If a jam exists, remove the jam. Then, resend the job.
If the item is too small, it can jam inside the automatic document feeder (ADF).
Use the flatbed scanner. The minimum page size for the ADF is 127 x 127 mm (5 x 5 inches).
If a jam exists, remove the jam. Then, resend the job.
Faxes stop during sending. The receiving fax machine might be malfunctioning.
Try sending to another fax machine.
The telephone line might not be working. Do one of the following:
A communication error might be interrupting the fax job.
Change the redial-on-communicationerror setting to On.
The product is receiving faxes but is not sending them.
If the product is on a digital system, the system might be generating a dial tone that the product cannot detect.
Disable the detect-dial-tone setting. If the error persists, contact the system service provider.
A poor telephone connection might exist. Try again later. The receiving fax machine might be malfunctioning.
Try sending to another fax machine.
The telephone line might not be working. Do one of the following:
Outgoing fax calls continue to be dialed. The product automatically redials a fax
To stop the product from redialing a fax, press Cancel. Or change the redial setting.
number if the redial options are set to On.
Sent faxes are not arriving at the receiving fax machine.
The receiving fax machine might be off or might have an error condition, such as being out of paper.
Call the recipient to verify that the fax machine is on and ready to receive faxes.
The originals might be incorrectly loaded. Verify that the original documents are
correctly loaded into the ADF input tray or flatbed scanner.
A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send.
If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log and check the Status column for jobs that show a Pending designation.
Sent faxes include a block of gray shading at the end of each page.
The glass-fax size might be set incorrectly.
Verify that the setting is correct.
Sent faxes have data missing from the end of each page.
The glass-fax size might be set incorrectly.
Verify that the setting is correct.
The control panel shows a low-memory error.
The fax might be too large, or the resolution might be too high.
Try one of the following:
Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes. NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly.
| | |---|
########## Problem Cause Solution
The product cannot receive faxes from an extension telephone.
The extension-telephone setting might be disabled.
Change the extension-telephone setting.
The fax cord might not be securely connected.
Verify that the fax cord is securely connected between the telephone jack and the product (or another device that is connected to the product). Press 1-2-3 in sequence, wait for three seconds, and then hang up.
The product dialing mode might be incorrectly set, or the extension phone might be incorrectly set.
Verify that the product dialing mode is set to Tone. Verify that the extension phone is set up for tone dialing as well.
The product is not answering incoming fax calls.
The answer mode might be set to Manual.
If the answer mode is set to Manual, the product does not answer calls. Start the fax-receiving process manually.
The rings-to-answer setting might not be set correctly.
Check the rings-to-answer setting to verify that it is set properly.
The answer-ring pattern feature might be turned on, but you do not have the service, or you do have the service and the feature is not set correctly.
Check the answer-ring pattern feature to verify that it is set properly.
The fax cord might not be correctly connected, or the fax cord is not working.
See the getting started guide to check the installation. Verify that you are using the fax cord that came with the product.
The product might not be able to detect incoming fax tones because the answering machine is playing a voice message.
Re-record the answering machine message, leaving at least two seconds of silence at the beginning of the message.
Too many devices might be connected to the telephone line.
Do not attach more than three devices to the line. Remove the last device that was connected and determine whether the product works. If not, continue removing devices one at a time and retry after removing each one.
The telephone line might not be working. Do one of the following:
The product is not answering incoming fax calls.
A voice-messaging service might be interfering with the product as it attempts to answer calls.
Do one of the following:
The product might be out of paper and the memory is full.
Refill the media input tray. Press OK. The product prints all of the faxes it has saved in memory and then resumes answering fax calls.
Product answers voice calls as fax calls. The answer mode might be set
Set the answer mode to Fax/Tel.
incorrectly.
Faxes are not printing. The media input tray is empty. Load media. Any faxes that are received
while the input tray is empty are stored in memory and will print after the tray has been refilled.
The receive-to-PC option might be selected, and faxes are being received by the computer.
Check to determine whether the computer is receiving faxes.
The product has encountered an error. Check the control panel for an error
message, and then see Fax error messages on page 126.
Faxes are printing on two pages instead of one.
The autoreduction setting might not be set correctly.
Turn on the autoreduction setting.
The incoming faxes might have been sent on larger media.
Adjust the autoreduction setting to allow larger pages to be printed on one page.
Received faxes are too light, are blank, or have poor print quality.
The product ran out of toner while printing a fax.
The product stores the most recently printed faxes. (The amount of memory that is available determines the actual number of faxes stored for reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax.
The fax that was sent was too light. Contact the sender and have the sender resend the fax after altering the contrast settings.
##### Performance problems
########## Problem Cause Solution
Faxes are transmitting or being received very slowly.
The fax might be very complex, such as one with many graphics.
Complex faxes take longer to be sent or received. Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed.
The receiving fax machine might have a slow modem speed.
The product sends the fax only at the fastest modem speed that the receiving fax machine can accept.
The resolution at which the fax was sent or is being received might be very high.
To receive the fax, call and ask the sender to lower the resolution and resend the fax. To send the fax, lower the resolution and resend the fax.
The telephone line might be experiencing line noise.
Hang up and resend the fax. Have the telephone company check the telephone line.
If the fax is being sent via a digital phone line, contact the service provider.
The fax is being sent via an international call.
Allow more time to transmit fax jobs internationally.
The original document has a colored background.
Reprint the original document with a white background, and then resend the fax.
The fax activity logs or fax call reports are printing at inappropriate times.
The fax activity log or fax call reports settings are not correct.
Print a configuration page and check when the reports print.
The product sounds are too loud or too soft.
The volume setting might not be adjusted correctly.
Adjust the product volume setting.
11 Manage and maintain the product
● Information pages
ENWW 139
#### Information pages
Information pages reside within the product memory. These pages help diagnose and solve problems with the product.
| | |---|
NOTE: If the product language was not correctly set during installation, you can set the language
manually so the information pages print in one of the supported languages. Change the language by using the System setup menu on the control panel or the embedded Web server. See Control panel on page 9.
Page description How to print the page Configuration page Shows the current settings and product properties.
A second page also prints. On that page, the Fax Settings section provides details about the product fax settings.
########## Supplies status page
Shows the remaining life of the HP print cartridge, the estimated pages remaining, the number of pages printed, and other supplies information.
PCL, PCL 6, or PS font list Shows which fonts are currently installed in the device.
Demo page Contains examples of text and graphics.
OK.
press OK.
Event log You can print the event log from HP ToolboxFX, the embedded
Web server, or HP Web Jetadmin. See HP ToolboxFX on page 142, Embedded Web server on page 151, or the Web Jetadmin Help.
########## Usage page
Shows a page count for each size of paper printed, the number of one-sided (simplexed) or two-sided (duplexed) pages, and the average percentage of coverage.
Page description How to print the page Menu map Shows the control-panel menus and available settings.
Network report Shows the product network settings.
OK.
and then press OK.
Fax reports For information about fax logs and reports, see Fax logs and
reports on page 130.
######## ENWW Information pages 141
#### HP ToolboxFX
HP ToolboxFX is a program that you can use to complete the following tasks:
You can view HP ToolboxFX when the product is directly connected to a computer or when it is connected to the network. You must perform the recommended full software installation to use HP ToolboxFX.
##### View HP ToolboxFX
Open HP ToolboxFX in one of these ways:
##### Status
The HP ToolboxFX Status tab contains links to the following main pages:
###### Event log
The event log is a four-column table where the product events are logged for your reference. The log contains codes that correspond to the error messages that appear on the product control-panel display. The number in the Page Count column specifies the total number of pages that the product had printed when the error occurred. The event log also contains a brief description of the error. For more information about error messages, see Control-panel messages on page 164.
##### Alerts
The HP ToolboxFX Alerts tab contains links to the following main pages:
###### such as low toner levels. Set up status alerts
Use HP ToolboxFX to set up the product so that it issues pop-up alerts to your computer when certain events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP print cartridge in use, empty input trays, and specific error messages.
Select the pop-up format, the tray icon format, or both for the alerts. The pop-up alerts only appear when the product is printing from the computer on which you set up the alerts.
NOTE: You must click Apply before the changes take effect. Set up e-mail alerts
| | |---|
Use HP ToolboxFX to configure up to two e-mail addresses to receive alerts when certain events occur. You can specify different events, such as a low cartridge or a paper jam, for each e-mail address. Enter the information for the e-mail server that will send out the e-mail alert messages for the product.
| | |---|
NOTE: You must click Apply before the changes take effect.
##### Fax
Use the HP ToolboxFX Fax tab to perform fax tasks from your computer. The Fax tab contains links to the following main pages:
###### Fax tasks
The following three options are available when receiving a fax:
| | |---|
###### Fax phone book
Use the HP ToolboxFX fax phone book to add and remove individuals or groups on your speed-dial list, import phone books from a variety of sources, and update and maintain the contact list.
| | |---|
| |
|---|
###### Fax send log
The HP ToolboxFX fax send log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page count, and the results.
Click any column heading in the fax send log to re-sort the information in that column in ascending or descending order.
The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not sent.
For more information about faxes, see Fax on page 89. Fax receive log
The HP ToolboxFX fax receive log provides a list of all recently received faxes and information about them including the date and time received, job number, fax number, page count, results, and an abbreviated fax image.
The fax receive log can be used to block future faxes. Check the Block Fax box next to a received fax listed on the log.
When a computer that is connected to the product receives a fax, the fax contains a View link. Clicking this link opens a new page that provides information about the fax.
Click on any column heading in the fax receive log to re-sort the information in that column in ascending or descending order.
The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not received.
| | |---|
NOTE: You must click Apply before the changes take effect. For more information about faxes, see Fax on page 89.
###### Block Faxes
Block Faxes provides a list of all numbers that are blocked. Add, modify, or delete blocked fax numbers on this tab.
##### Help
The HP ToolboxFX Documentation tab contains links to the following main pages:
##### System Settings
The HP ToolboxFX System Settings tab contains links to the following main pages:
| | |---|
NOTE: A single password can be set from the control panel, HP ToolboxFX, or the embedded Web server.
###### Device information
The HP ToolboxFX Device information page stores data about the product for future reference. The information that you type in these fields appears on the Configuration page. You can type any character in each of these fields.
| | |---|
NOTE: You must click Apply before the changes take effect.
###### Paper handling
Use the HP ToolboxFX paper-handling options to configure the default settings. These are the same options that are available on the product control-panel. For more information, see Control panel on page 9.
Three options are available for handling print jobs when the product is out of media:
NOTE: You must click Apply before the changes take effect. Print quality
| | |---|
Use the HP ToolboxFX print-quality options to improve the appearance of print jobs. These are the same options that are available on the product control panel. For more information, see Control panel on page 9.
The four options provided for controlling print quality are resolution, REt (Resolution Enhancement technology), print density, and EconoMode.
NOTE: You must click Apply before the changes take effect. Paper types
| | |---|
Use the HP ToolboxFX Paper types options to configure print modes that correspond to the various media types. Select Restore Modes to reset all modes to the factory settings.
| | |---|
NOTE: You must click Apply before the changes take effect.
###### System setup
Use the HP ToolboxFX system settings options to configure global settings for copy, fax, scan, and print, such as jam recovery and auto-continue.
NOTE: You must click Apply before the changes take effect. Service
| | |---|
During the printing process, paper, toner and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper path. For more information, see Clean the paper path from HP ToolboxFX on page 157.
###### Device polling
You can turn off HP ToolboxFX device polling to reduce network traffic, but doing so also disables some HP ToolboxFX features: pop-up alerts, fax log updates, the ability to receive faxes to this computer, and scanning using the Scan To button.
| | |---|
NOTE: You must click Apply before the changes take effect.
##### Print Settings
The HP ToolboxFX Print Settings tab contains links to the following main pages:
###### Printing
Use the HP ToolboxFX printing settings options to configure the settings for all print functions. These are the same options that are available on the product control panel. For more information, see Control panel on page 9.
| | |---|
NOTE: You must click Apply before the changes take effect.
###### PCL 5e
Use the PCL 5 options to configure the settings when you are using the PCL 5 print personality. These are the same options that are available on the PCL5 menu on the control panel.
NOTE: You must click Apply before the changes take effect. PostScript
| | |---|
Use the PostScript option when you are using the HP postscript level 3 emulation print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when HP postscript level 3 emulation errors occur.
| | |---|
NOTE: You must click Apply before the changes take effect.
##### Network Settings
The network administrator can use the HP ToolboxFX Network Settings tab to control the networkrelated settings for the product when it is connected to an IP-based network.
#### Embedded Web server
This product is equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.
An “embedded” Web server resides on a hardware device (such as an HP LaserJet product) or in firmware, rather than as software that is loaded on a network server.
The advantage of an EWS is that it provides an interface to the product that anyone with a networkconnected product and computer can use. There is no special software to install or configure, but you must have a supported Web browser on the computer. To gain access to the EWS, type the IP address for the product in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Information pages on page 140.)
| | |---|
NOTE: For Macintosh operating systems, you can use the EWS over a USB connection after installing the Macintosh software included with the product.
##### Features
The EWS allows you to view product and network status and manage printing functions from a computer. With the EWS, you can complete the following tasks:
| | |---|
NOTE: Changing network settings in the EWS might disable some of product software or features.
ENWW Embedded Web server 151
#### Use HP Web Jetadmin software
HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software.
To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site.
If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape Navigator 7.1 for Linux. Browse to the HP Web Jetadmin host.
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NOTE: Browsers must be Java-enabled. Browsing from an Apple PC is not supported.
#### Security features
Secure the embedded Web server Use the EWS to set a password. NOTE: A single password can be set from the control panel, HP ToolboxFX, or the embedded Web server.
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type the same password again to confirm your choice.
##### Lock the control-panel menus
The product includes a password-protection feature that locks many menu items. For information about setting up password protections, see Turn on password protection on page 99.
##### Private receive
The private receive feature allows you to store faxes in memory, without printing them, until you are at the product and can provide a PIN to print the faxes. For more information, see Turn on private receive feature on page 100.
#### Manage supplies
##### Check and order supplies
You can check the supplies status by using the product control panel, printing a supplies status page, or viewing HP ToolboxFX. Hewlett-Packard recommends that you place an order for a replacement print cartridge when Low message for a print cartridge first appears. Use a new, authentic HP print cartridge to obtain the following types of supplies information:
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NOTE: If the product is connected to the network, you can set HP ToolboxFX to notify you by e-mail when a print cartridge is low. If the product is directly connected to a computer, you can set HP ToolboxFX to notify you when supplies are low.
###### Check supplies status by using the control panel
Do one of the following:
If the supplies levels are low, you can order supplies through a local HP dealer, by telephone, or online. See Accessories and ordering information on page 201 for part numbers. Go to www.hp.com/go/ ljsupplies to order online.
###### Check supplies status by using HP ToolboxFX
You can configure HP ToolboxFX to notify you when the supplies are low. Choose to receive alerts by e-mail or as a pop-up message or taskbar icon.
###### Store supplies
Follow these guidelines for storing print cartridges:
CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few minutes.
###### HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non-HP supply will not be covered under the warranty.
###### HP fraud hotline
Call the HP fraud hotline if the product or HP ToolboxFX indicates that the print cartridge is not an HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the problem.
The print cartridge might not be a genuine HP one if you notice the following issues:
###### Recycle supplies
To install a new HP print cartridge, follow the instructions that are included in the box that contains the new supply, or see the getting started guide.
To recycle supplies, place the used supply in the box in which the new supply arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. See HP LaserJet print supplies on page 215 for more information about HP's recycling program.
###### Redistribute toner
If faded or light areas appear on the printed page, you might be able to temporarily improve print quality by redistributing the toner.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
##### Replace supplies Print cartridge
CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
##### Clean the product Clean the paper path
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems.
Specks Smearing

####### Clean the paper path from HP ToolboxFX
Use HP ToolboxFX to clean the paper path. This is the recommended cleaning method. If you do not have access to HP ToolboxFX, use the method in Clean the paper path from the product control panel on page 158.
####### Clean the paper path from the product control panel
If you do not have access to HP ToolboxFX, you can print and use a cleaning page from the product control panel.
A page feeds through the product slowly. Discard the page when the process is completed. Clean the automatic document feeder (ADF) pickup roller assembly
If the ADF has trouble feeding documents, clean the ADF pickup roller assembly.
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NOTE: If you are experiencing jams in the ADF, contact HP. See www.hp.com/support/ ljm1522 or the support flyer that came in the product box.
###### Clean the lid backing
Minor debris can accumulate on the white document lid backing that is located underneath the product lid.
###### Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the product.
##### Firmware updates
Firmware updates and installation instructions for this product are available at www.hp.com/support/ ljm1522. Click Downloads and drivers, click the operating system, and then select the firmware download for the product.
NOTE: In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.
12 Problem solve
ENWW 161
#### Problem-solving checklist
Follow these steps when trying to solve a problem with the product.
Step number
Verification step Possible problems Solutions
switch, or fuse.
product control panel? The control panel should function without error messages.
Control panel shows an error. See Control-panel messages on page 164 for a list of common messages that will help you correct the error.
Print a configuration page. See Information pages on page 140.
An error message appears on the controlpanel display.
See Control-panel messages on page 164 for a list of common messages that will help you correct the error.
Paper jams when printing. Make sure that media that meets
HP specifications. See Paper and print media on page 45
Clean the paper path. See Clean the paper path on page 157.
Place the configuration page into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without print-quality problems. Make a copy from the flatbed as well.
Poor copy quality from the ADF. If the print quality from the internal tests and
the copy from the flatbed were acceptable, clean the ADF scanning strip. See Clean the scanner glass on page 85.
Paper jams when printing. Make sure that media that meets
HP specifications. See Paper and print media on page 45
Clean the paper path. See Clean the paper path on page 157.
Poor copy quality from the flatbed. 1. If the print quality from the internal tests
and the copy from the ADF were acceptable, clean the flatbed glass. See Clean the scanner glass on page 85.
The telephone line is not operational or the product is not plugged into the telephone line.
Verify that the product is plugged into a telephone line that you know works.
Press Start Fax to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax.
The telephone cord is faulty or is plugged into the wrong connector.
Step number
Verification step Possible problems Solutions
fax?
Use another fax machine to send a fax to the product, if available.
Too many telephone devices are plugged in, or telephone devices are not connected in the correct order.
Make sure that the HP LaserJet M1522 MFP is the only device on the telephone line and try again to receive the fax.
The product fax settings are set incorrectly. Review and reset the product fax settings.
See Change fax settings on page 101
the computer?
Use a word-processing program to send a print job to the product.
Software is not installed correctly or an error occurred during software installation.
Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
The cable is not connected correctly. Reconnect the cable. An incorrect driver is selected. Select the proper driver. There is a port driver problem in Microsoft Windows.
Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
The cable is not connected correctly. Reconnect the cable. Software is not installed correctly or an error occurred during software installation.
Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
Initiate a scan from the basic desktop software at your computer.
If the error persists, turn off the product and then turn on the product.
#### Restore the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the fax header name, phone number, speed dials, and any stored faxes in the product memory.
CAUTION: This procedure also clears all fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the product.
ENWW Restore the factory-set defaults 163
#### Control-panel messages
The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the product is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.
##### Alert and warning messages
Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
###### Alert and warning message tables
To solve fax issues, see Solve fax problems on page 126.
Turn off and then turn on the product. If the problem is not solved, replace the cartridge.
10.1000 Supply Memory Error A specific print cartridge has a missing e-
Reinstall the print cartridge. Turn off and then turn on the product. If the problem is not solved, replace the cartridge.
label.
ADF door is open The ADF lid is open or a sensor is
Make sure that the ADF lid is closed. Remove the ADF and reinstall it. If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
malfunctioning.
Canceled copy. Clear document The Cancel button was pressed to cancel the
Remove the jammed item. See Clear jams from the ADF on page 171. Then, clear the items in the ADF tray and start over.
current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.
Canceled scan. Clear document The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.
Remove the jammed item. See Clear jams from the ADF on page 171. Then, clear the items in the ADF tray and start over.
Canceled send. Clear document The Cancel button was pressed to cancel the
Remove the jammed item. See Clear jams from the ADF on page 171. Then, clear the items in the ADF tray and start over.
current job while pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF.
Comm. error [Receiver CSID] A fax communication error occurred between
Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
the product and the receiver.
Try a different phone cord. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Comm. error [Sender CSID] A fax communication error occurred between
Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
the product and the sender.
Try a different phone cord. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Device error, press OK Generic engine error. This is a warning message only. Job output
might be affected. Device is busy. Try again later The product is currently in use. Wait for the product to finish the current job. Doc feeder jam Clear, Reload A piece of media is jammed in the ADF tray. Open the document release door, clear the
jam, close the document release door, and reload the paper into the ADF tray.
If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Doc feeder jam, DATE/TIME ADF has not been cleared since previous
Clear the jam.
jam.
Document feeder mispick. Reload Media in the ADF tray was not picked up. Remove the media from the ADF tray, and
then reload it. Clean the ADF pickup roller. See Clean the automatic document feeder (ADF) pickup roller assembly on page 158. If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Door open The print-cartridge door is open. Close the print-cartridge door. Engine comm. error The product experienced a print engine
This is a warning message only. Job output might be affected.
communication error.
Engine error, press OK The product experienced a print engine error. This is a warning message only. Job output
might be affected.
Fit to Page on flatbed only The copy reduce/enlarge feature (called "Fit
Use the flatbed or select another reduction/ enlargement setting.
to Page") applies only to copies made from the flatbed scanner.
Install black cartridge No cartridge installed with door closed. Install print cartridge. Invalid driver Press OK You are using the incorrect printer driver. Select the printer driver that is appropriate for
your product. Invalid entry Invalid data or response. Correct the entry. Jam in (area), Open door and clear jam Paper jam in one of the following areas: drum
Clear the jam from the area indicated on the product control panel, and then follow the control panel instructions. See Clear jams on page 170.
area, fuser area, duplex feeding area, duplex receiving area, and duplex pickup area.
Jam in Tray #, Clear jam and then press OK
The product has detected a jam in an input tray.
Clear the jam from the area indicated on the product control panel, and then follow the control panel instructions. See Clear jams on page 170.
Load paper Out of paper in all available trays. Load paper in trays. Load Tray #
Device is processing job, but a matching tray is empty.
Press OK to use existing available media.
Load tray #, Press OK Manual duplex mode. “#” is the tray number
Load paper in the correct tray.
where the first half of the job printed.
Load Tray 1
Device is processing job, but no trays match. Press OK to use existing tray settings.
Load Tray 1,
Cleaning mode paper prompt. Press OK to begin the cleaning procedures.
Manual feed
Print Manual Feed mode. Load paper into the priority input tray.
Mem. low 1 copy. Press OK The product completed making one copy.
Press Cancel to clear the error. Break the job into smaller jobs that contain fewer pages.
The remaining copies have been canceled because of low memory.
Memory is low Try again later The product does not have enough memory
Wait until the current job is finished before starting a new job.
to start a new job.
Memory is low. Press OK The product memory has been almost
Allow the product to finish the job, or press Setup to cancel the job.
completely filled.
Memory low Only 1 copy made The product does not have enough memory
Break the job into smaller jobs that contain fewer pages.
to complete the collated copy job.
Misprint, Press OK Feed delay misprint. Reload paper. No paper pickup, Press OK The product has failed to pick up a piece of
Verify that the media was inserted far enough into the input tray. In tray 1, verify that the paper-length guide is in the correct position for the media size that you are using.
media.
Reload the media in the input tray and press Setup to continue the job.
If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Non-HP supply Installed A new supply has been installed that is not
If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs that are required as a result of using non-HP supplies is not covered under HP warranty.
made by HP. This message appears for several seconds, and then the product returns to the Ready state.
Order black Cartridge Print cartridge is low. Order a new print cartridge. Page too complex, press OK The product could not print the current page
Press Setup ( ) to clear the message. Allow the product to finish the job, or press Cancel to cancel the job.
because of its complexity.
Scanner reserved for PC scan A computer is using the product to create a
Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel.
scan.
Scanning error Cannot connect The product cannot transmit scan information
Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again.
to a computer.
Settings cleared, DATE/TIME The product has cleared job settings. Re-enter any appropriate job settings. Used black cartridge in use alternates with to accept, press OK
A used printer cartridge has been installed or moved.
Press OK to return to the Ready state.
##### Critical error messages
Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.
###### Critical error message-tables
######### Table 12-2 Critical error messagesControl panel message Description Recommended action
49 Error, Turn off then on The product has experienced an internal
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
embedded software error.
If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
50.x Fuser Error The product has experienced an internal
hardware error.
If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
52 Scanner Error The product has experienced an internal
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
hardware error.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
55.4 Error, Turn off then on The product has experienced an engine
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
communication timeout error.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
79 Error Turn off then on The product has experienced an internal
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
firmware error.
If you have recently installed a memory DIMM in the product, turn off the product, remove the memory DIMM, reinstall the DIMM to
######### Table 12-2 Critical error messages (continued)
########## Control panel message Description Recommended action
verify that it is seated properly, and then turn on the product.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
Scanner error #, Turn off then on The product has experienced an error in the
scanner sub-assembly area.
If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
#### Control-panel display problems
CAUTION: Static electricity can cause unexpected black lines or dots to appear on the product controlpanel display. Do not touch the product control-panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-humidity environment).
Unexpected lines or dots might appear on the product control-panel display, or the display might become blank if the product is exposed to an electric or magnetic field. To resolve this problem, perform the following procedure:
#### Clear jams
##### Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events:
##### Where to look for jams
Jams can occur in these locations:
Clear jams from the ADF Occasionally, media becomes jammed during a fax, copy, or scan job. You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the product control-panel display.
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NOTE: Verify that any shipping tape inside the ADF has been removed.
Clear jams from the input-tray areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. NOTE: Depending on where the jam is located, some of the following steps might not be necessary.
| | |---|
Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
Clear jams from the print-cartridge area CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
##### Avoid repeated jams
#### Solve image-quality problems Print problems Print quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues.
| | |---|
NOTE: If you are having copy problems, see Copy problems on page 185.
####### General print-quality issues
The following examples depict letter-size paper that has passed through the product short-edge-first. These examples illustrate problems that would affect all of the pages that you print. The topics that follow list the typical cause and solution for each of these examples.
########## Problem Cause Solution
Print is light or faded. The media might not meet HP specifications. Use media that meets HP specifications.
See Paper and print media on page 45.
The print cartridge might be defective. If you use a non-HP print cartridge, no messages appear on the product control panel or in HP ToolboxFX.
Replace the print cartridge. See Print cartridge on page 155.
If the print cartridge is not low or empty, inspect the toner roller to see if the roller is damaged. If it is, replace the print cartridge.
If the whole page is light, the print density adjustment is too light or EconoMode might be turned on.
Adjust the print density, and disable EconoMode in the product Properties.
Toner specks appear. The media might not meet HP specifications. Use media that meets HP specifications.
See Paper and print media on page 45.
The paper path might need cleaning. Clean the paper path. See Clean the paper path on page 157, or see the HP ToolboxFX online Help.
Dropouts appear. A single sheet of print media might be defective.
Try reprinting the job.
The moisture content of the paper is uneven or the paper has moist spots on its surface.
Try different paper, such as high-quality paper that is intended for laser printers. See Paper and print media on page 45.
The paper lot is flawed. The manufacturing processes can cause some areas to reject toner.
The print cartridge might be defective. Replace the print cartridge. See Print cartridge on page 155.
If the error persists, contact HP. See www.hp.com/support/ljm1522 or the support flyer that came in the product box.
Vertical streaks or bands appear on the page.
The print cartridge might be defective. If you are using a non-HP print cartridge, no messages appear on the product control panel or in the HP ToolboxFX.
Replace the print cartridge. See Print cartridge on page 155.
|A A A A A|a a a a a| |B B B B B
b b b b b|C C C C C|c c c c c| | |---|---|---|---|---|---|---|
The amount of background toner shading becomes unacceptable.
The media might not meet HP specifications. Use a different paper with a lighter basis
weight. See Paper and print media on page 45.
The single-sheet priority input tray might be installed incorrectly.
Make sure that the single-sheet priority input tray is in place.
The print-density setting is too high. Decrease the print-density setting
throughHP ToolboxFX or the embedded Web server. This decreases the amount of background shading.
Very dry (low humidity) conditions can increase the amount of background shading.
Check the product environment.
The print cartridge might be defective. If you are using a non-HP print cartridge, no messages appear on the product control panel or in the HP ToolboxFX.
Replace the print cartridge. See Print cartridge on page 155.
Toner smears appear on the media.
The media might not meet HP specifications. Use media that meets HP specifications.
See Paper and print media on page 45.
If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path.
Clean the media guides and the paper path. See Clean the paper path on page 157.

The print cartridge might be defective. If you are using a non-HP print cartridge, no messages appear on the product control panel or in the HP ToolboxFX.
Replace the print cartridge. See Print cartridge on page 155.
The fuser temperature might be too low. In the printer driver, make sure the appropriate media type is selected. Use the archive print feature to improve toner fusing. See Archive print on page 63.
The toner smears easily when touched.
The product is not set to print on the type of media on which you want to print.
In the printer driver, select the Paper/ Quality tab and set Paper Type to match
the type of media on which you are printing. Print speed might be slower if you are using heavy paper.

The media might not meet HP specifications. Use media that meets HP specifications.

See Paper and print media on page 45. The paper path might need cleaning. Clean the product. See Clean the paper
path on page 157. The power source might be defective. Plug the product directly into an AC outlet
instead of into a power strip. The fuser temperature might be too low. Use the archive print feature to improve
toner fusing. See Archive print on page 63.
Marks repeatedly appear at even intervals on the page.
The product is not set to print on the type of media on which you want to print.
In the printer driver, make sure that the appropriate media type is selected. Print speed might be slower if you are using heavy paper.
Internal parts might have toner on them. The problem typically corrects itself after a
few more pages. The paper path might need cleaning. Clean the product. See Clean the paper path on page 157. The print cartridge might be damaged. If a repetitive mark occurs at the same spot
on the page, install a new HP print cartridge. See Print cartridge on page 155.
The printed page contains misformed characters.
The media might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers. See Paper and print media on page 45.
If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service.
Verify that the problem also occurs on the configuration page. If so, contact HP. See www.hp.com/support/ljm1522 or the
support flyer that came in the product box.
The printed page is curled or wavy.
The product is not set to print on the type of media on which you want to print.
In the printer driver, make sure the appropriate media type is selected.
If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.
The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
The media might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers. See Paper and print media on page 45.
Both high temperature and humidity can cause paper curl.
Check the product environment.
Text or graphics are skewed on the printed page.
The media might be loaded incorrectly or the input tray might be too full.
Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load paper
and print media on page 49. The media might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers. See Paper and print media on page 45.
The printed page contains wrinkles or creases.
The media might be loaded incorrectly or the input tray might be too full.
Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray.
Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load paper
and print media on page 49. The media might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers. See Paper and print media on page 45.
Air pockets inside envelopes can cause them to wrinkle.
Remove the envelope, flatten it, and try printing again.
Toner appears around the printed characters.
The media might be loaded incorrectly. Turn over the stack of paper in the tray. If large amounts of toner have scattered around the characters, the paper might have high resistivity.
Use a different paper, such as high-quality paper that is intended for laser printers. See Paper and print media on page 45.
|| |---|
An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).
Software settings might affect image printing.
In your software program, change the tone (darkness) of the field in which the repeated image appears.
In your software program, rotate the whole page 180° to print the lighter image first.
The order of images printed might affect printing.
Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.
A power surge might have affected the product.
If the defect occurs later in a print job, turn the product off for 10 minutes, and then turn on the product to restart the print job.
###### Media-handling problems
Use the information in this section when the product experiences media-handling problems.
####### Print-media guidelines
CAUTION: Failure to follow these guidelines could cause jams or damage to the product.
####### Solve print-media problems
The following problems with media cause print-quality deviations, jamming, or even damage to the product.
########## Problem Cause Solution
Poor print quality or toner adhesion
The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
The paper has variability from one side to the other.
Turn the paper over.
Excessive curl The paper is too moist, has the wrong grain
Use long-grain paper.
direction, or is of short-grain construction
The paper varies from side-to-side. Turn the paper over. High fuser temperature is curling the paper. Turn on the Less paper curl setting.
At the control panel, press Setup ( ), use the arrow buttons to select Service, and then pressOK. Use the arrow buttons to select Less paper curl, press OK, use the arrow buttons to select On, and then press OK.
Jamming, damage to product
The paper has cutouts or perforations. Use paper that is free of cutouts or perforations.
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser
printers. The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
Use long-grain paper.
Print is skewed (crooked). The media guides might be incorrectly
Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
adjusted.
More than one sheet feeds at one time.
The media tray might be overloaded. Remove all media from the tray, and then
return some of the media to the tray. See Load paper and print media on page 49.
The media might be wrinkled, folded, or damaged.
Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
The media might have been fanned before it was loaded.
Load media that was not fanned. Loosen ream by twisting paper stack.
Media might be too dry. Load new paper that was stored properly.
The product might be in manual feed mode. ● If Manual feed appears on the product
The product does not pull media from the media input tray.
control-panel display, press OK to print the job.
● Verify that the product is not in manual feed mode and print your job again.
The pickup roller might be dirty or damaged. Contact HP. See www.hp.com/support/ ljm1522 or the support flyer that came in the product box.
The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.
Adjust the paper-length adjustment control to the correct length.
###### Performance problems
Try the tips in this section if pages exit the product, but have nothing printed on them, or when the product does not print any pages.
########## Problem Cause Solution
Pages print but are totally blank.
The sealing tape might still be in the print cartridge.
Verify that the sealing tape has been completely removed from the print cartridge.
The document might contain blank pages. Check the document that you are printing to
see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a configuration
page. See Information pages on page 140. Certain media types can slow the print job. Print on a different type of media.
Pages did not print. The product might not be pulling media correctly.
See Media-handling problems on page 182.
The media might be jamming in the product. Clear the jam. See Clear jams on page 170. The USB cable or the network cable might be defective or incorrectly connected.
The product IP address might have been changed.
From the control panel, print a configuration page. Confirm the IP address with that listed in the Properties dialog box.
The product might not be set up as the default printer.
Open the Printers or Printers and Faxes dialog box, right click the product, and then click Set as Default Printer.
The product might have encountered an error. Check the control panel for an error message.
See Control-panel messages on page 164. The product might be paused or offline. Open the Printers or Printers and Faxes
dialog box, and verify that the product status is Ready. If it is Paused, right-click the product and click Resume Printing.
The product might not be receiving power. Check the power cord and verify that the
product is turned on.
Other devices are running on your computer. The product might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, disconnect the other device or use two USB ports on the computer.
##### Copy problems Prevent copy problems
The following are a few simple steps you can take to improve copy quality:
| | |---|
NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP. See www.hp.com/ support/ljm1522 or the support flyer that came in the product box.
###### Image problems
########## Problem Cause Solution
Images are missing or faded. The print-cartridge might be defective. Replace the print cartridge. See Print cartridge on page 155.
The original might be of poor quality. If your original is too light or damaged, the
copy might not be able to compensate, even if you adjust the contrast. If possible, find an original document in better condition.
The contrast settings might be set incorrectly.
Use the control-panel Lighter/Darker button to change the contrast setting.
The original might have a colored background.
Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. If possible, use an original document without a colored background.
Vertical white or faded stripes appear on the copy.
The media might not meet HP specifications.
Use media that meets HP specifications. See Paper and print media on page 45.
The print-cartridge might be defective. Replace the print cartridge. See Print cartridge on page 155.
Unwanted lines appear on the copy.
The flatbed scanner or the ADF glass might be dirty.
Clean the flatbed scanner or the ADF glass. See Clean the product on page 157.
The photosensitive drum inside the print cartridge might have been scratched.
Install a new HP print cartridge. See Print cartridge on page 155.
|A A A A A|a a a a a| |B B B B B
b b b b b|C C C C C|c c c c c| | |---|---|---|---|---|---|---|
Black dots or streaks appear on the copy.
Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner.
Clean the product. See Clean the product on page 157.
The power to the product might have fluctuated.
Reprint the job.
Copies are too light or dark. The printer driver or product software
Verify that the quality settings are correct. See the product software Help for more information about changing the settings.
settings may be incorrect.
Text is unclear. The printer driver or product software settings may be incorrect.
Verify that the quality settings are correct. Verify that the EconoMode setting is off. See the product software Help for more information about changing the settings.
###### Media-handling problems
########## Problem Cause Solution
Poor print quality or toner adhesion
The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side to the other.
Turn the paper over.
Excessive curl The paper is too moist, has the wrong grain
Use long-grain paper.
direction, or is of short-grain construction
The paper varies from side-to-side. Turn the paper over. Jamming, damage to paper The paper has cutouts or perforations. Use paper that is free of cutouts or
perforations. Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser
printers. The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
Use long-grain paper.
Print is skewed (crooked). The media guides might be incorrectly
Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
adjusted.
More than one sheet feeds at one time.
The media tray might be overloaded. Remove some of the media from the tray.
See Load paper and print media on page 49.
The media might be wrinkled, folded, or damaged.
Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
The product might be in manual feed mode. ● If Manual appears on the product
The product does not pull media from the media input tray.
control-panel display, press OK to print the job.
● Verify that the product is not in manual feed mode and print your job again.
The pickup roller might be dirty or damaged. Contact HP. See www.hp.com/support/ ljm1522 or the support flyer that came in the product box.
The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.
Adjust the paper-length adjustment control to the correct length.
###### Performance problems
########## Problem Cause Solution
No copy came out. The input tray might be empty. Load media in the product. See Load paper and print media on page 49 for more information.
The original might have been loaded incorrectly.
In the automatic document feeder (ADF), load the original with the narrow side forward and the side to be scanned facing up.
On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the corner indicated by the icon on the scanner.
Copies are blank. The sealing tape might not have been
Remove the print cartridge from the product, pull out the sealing tape, and reinstall the print cartridge.
removed from the print cartridge.
The original might have been loaded incorrectly.
In the ADF, load the original with the narrow side leading into the ADF and the side to be scanned facing up.
On the flatbed scanner, make sure that the original document is placed face-down with the upper-left corner of the document at the corner indicated by the icon on the scanner.
The media might not meet HP specifications.
Use media that meets HP specifications. See Paper and print media on page 45.
The print cartridge might be defective. Replace the print cartridge. See Print
cartridge on page 155. The wrong original was copied. The ADF might be loaded. Make sure that the ADF is empty. Copies are reduced in size. The product settings might be set to reduce
On the control panel, press Reduce/ Enlarge and verify that it is set to Original=100%.
the scanned image.
##### Scan problems Solve scanned-image problems
########## Problem Cause Solution
The scanned image is of poor quality.
The original might be a second-generation photo or picture.
The image that appears on the screen might not be an accurate representation of the quality of the scan.
The original might have been loaded incorrectly.
Use the media guides when you load the originals into the ADF. See Load paper and print media on page 49.
The scanner might be dirty. Clean the scanner. See Clean the scanner glass on page 85.
The graphics settings might not be suitable for the type of scan job that you are performing.
Try changing the graphics settings. See Scanner resolution and color on page 84.
########## Problem Cause Solution
Part of the image did not scan. The original might have been loaded
Use the media guides when you load the originals into the ADF. See Load originals for scanning on page 78.
incorrectly.
A colored background might be causing images in the foreground to blend into the background.
Try adjusting the settings before you scan the original or enhancing the image after you scan the original.
The original is longer than 381 mm (15 inches).
The maximum scannable length is 381 mm (15 inches) when you use the automatic document feeder (ADF) input tray. If the page exceeds the maximum length, the scanner stops. (Copies can be longer.)
CAUTION: Do not try to pull the original from the ADF; you might damage the scanner or your original. See Clear jams from the ADF on page 171.
The original is too small. The minimum size that the flatbed scanner
supports is 25 x 25 mm (1 x 1 inch). The minimum size that the ADF supports is 127 x 127 mm (5 x 5 inches). The original might be jammed. See Clear jams from the ADF on page 171.
The media size is incorrect. In Scan settings, make sure that the input
media size is large enough for the document that you are scanning.
The scan takes too long The resolution or color level is set too high. Change the resolution and color settings to
the correct settings for your job. See Scanner resolution and color on page 84.
The software is set to scan in color. The system default is color, which takes
longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the product software Help for details.
A print job or copy job was sent before you tried to scan.
If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, because the product and scanner share memory, the scan might be slower.
###### Scan-quality problems Prevent scan-quality problems
The following are a few simple steps you can take to improve copy and scan quality.
####### Solve scan-quality problems
########## Problem Cause Solution
Blank pages The original might have been loaded upside
In the automatic document feeder (ADF), put the top end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be scanned on top of the stack.
down.
On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the corner indicated by the icon on the scanner.
Too light or dark The resolution and color levels may be set
Verify that you have the correct resolution and color settings. See Scanner resolution and color on page 84.
incorrectly.
Unwanted lines Ink, glue, correction fluid, or an unwanted
Clean the flatbed scanner surface. See Clean the scanner glass on page 85.
substance might be on the glass.
The ADF glass might be dirty. Clean the scanner strip. See Clean the
scanner glass on page 85 (step 3). Black dots or streaks Ink, glue, correction fluid, or an unwanted
Clean the flatbed scanner surface. See Clean the scanner glass on page 85.
substance might be on the glass.
The power to the product might have fluctuated.
Reprint the job.
Unclear text The resolution levels might be set incorrectly.
Verify that the correct resolution settings are correct. See Scanner resolution and color on page 84.
##### Fax problems
To solve fax issues, see Solve fax problems on page 126.
##### Optimize and improve image quality Print-quality checklist
General print-quality problems can be solved by using the following checklist:
◦ Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to install the PS driver.
###### Manage and configure printer drivers
Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print-quality settings to optimize the print quality for a specific media type.
You can change the settings in the product properties to accommodate the types of jobs that you are printing. The following settings are available, depending on the printer driver that you are using:
| | |---|
NOTE: Changing the resolution can change the formatting of your text.
####### Temporarily change print-quality settings
To change the print-quality settings only for the current software program, open the properties through the Print Setup menu in the program that you are using to print.
Change print-quality settings for all future jobs NOTE: For Macintosh instructions, see Change printer-driver settings for Macintosh on page 28. For Windows 2000:
| | |---|
#### Solve connectivity problems
##### Solve direct-connection problems
If the product is experiencing connection issues while directly connected to a computer, complete the following steps:
##### Network problems Verify that the product is on and online
Check the following items to make sure the product is ready to print.
Make sure that the product is plugged in and turned on. If the problem persists, you might have a defective power cable, power source, or product.
● See your product documentation for a complete list of control panel messages and corrective actions.
###### Resolve communication problems with the network
Check the following items to verify that the product is communicating with the network. This information assumes you have already printed a network configuration page (see Information pages on page 140).
Verify that the network cabling, connections, and router configurations are correct. Verify that the network cable lengths meet network specifications.
Make sure that the product is attached to the network using the appropriate port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the hub or transceiver. The amber activity light and the green link status light next to the port connection on the back of the product should be lit.
If you are able to ping the product, verify that the IP address configuration for the product is correct on the computer. If it is correct, delete and then add the product again.
If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.
The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection.
#### Solve software problems
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution
Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages.
##### Solve common Macintosh problems
######### Table 12-3 Problems with Mac OS X v10.3, Mac OS X v10.4, and Mac OS X v10.5 The printer driver is not listed in Printer Setup Utility.
########## Cause Solution
The product software might not have been installed or was installed incorrectly.
Make sure that the PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/
code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/
The product name, IP address, or “Rendezvous” or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or
The product name, IP address, or “Rendezvous” or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.
Cause Solution
Ethernet hub, try connecting directly to the computer or use a different port.
The wrong product name, IP address, or "Rendezvous" or "Bonjour" host name is being used.
Check the product name, IP address, or "Rendezvous" or "Bonjour" host name by printing a configuration page See Information pages on page 140. Verify that the name, IP address, or "Rendezvous" or "Bonjour" host name on the configuration page matches the product name, IP address, or "Rendezvous" or "Bonjour" host name in the Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the product that you wanted. Cause Solution The print queue might be stopped. Open the print queue, and then click Start Jobs. The wrong product name or IP address is being used. Another product with the same or similar name, IP address, or "Rendezvous" or "Bonjour" host name might have received your print job.
Check the product name, IP address, or "Rendezvous" or "Bonjour" host name by printing a configuration page See Information pages on page 140. Verify that the name, IP address, or "Rendezvous" or "Bonjour" host name on the configuration page matches the product name, IP address, or "Rendezvous" or "Bonjour" host name in the Printer Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause Solution
This problem occurs with some programs. ● Try downloading the fonts that are contained in the EPS file to the product before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB printers is not installed.
When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.
When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware component.
########## Software troubleshooting
########## Hardware troubleshooting
##### Solve PostScript (PS) errors
The following situations are PS language specific and may occur when several product languages are being used.
| | |---|
NOTE: To receive a printed or screen displayed message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section. You can also use the embedded Web server.
######### Table 12-4 PS errors
########## Issue Cause Solution
The job prints in Courier (the product's default typeface) instead of the typeface you requested.
The requested typeface is not downloaded. A personality switch may have been performed to print a PCL job just before the PS printing job was received.
Download the desired font and send the print job again. Verify the type and location of the font. Download to the product if applicable. Check with the software documentation.
A legal page prints with clipped margins. Print job too complex. You may need to print your job at
600 dots per inch, reduce the complexity of the page, or install more memory.
A PS error page prints. Print job may not be PS. Make sure the print job is a PS job. Check to see whether the software program expected a setup or PS header file to be sent to the product.
######### Table 12-4 PS errors (continued)
########## Issue Cause Solution
Limit Check Error Print job is too complex. You may need to print your job at
600 dots per inch, reduce the complexity of the page, or install more memory.
VM Error Font Error Select unlimited downloadable fonts
from printer driver. Range Check Font Error Select unlimited downloadable fonts from printer driver.
A Accessories and ordering information
ENWW 201
#### Supplies
########## Product name Description Part number
CB436A
Replacement print cartridge Average yield for the print cartridge is approximately 2,000 pages. Actual yield depends on use.
#### Cable and interface accessories
########## Product name Description Part number
USB cable 2-meter standard USB-compatible
C6518A
device connector
3-meter standard USB-compatible device connector
C6520A
Fax cord Product fax cord 8121-0811
202 Appendix A Accessories and ordering information ENWW
B Service and support
#### Hewlett-Packard limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M1522n and M1522nf One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/ region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
ENWW Hewlett-Packard limited warranty statement 203
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
#### Customer self repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the device product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW Print cartridge limited warranty statement 205
#### HP Customer Care
##### Online Services
For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/ljm1522.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com.
##### Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your country/region, see the flyer that shipped with the device, or visit www.hp.com/support/. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.
##### Software utilities, drivers, and electronic information
www.hp.com/go/ljm1522_software
The Web page for the drivers is in English, but you can download the drivers themselves in several languages.
##### HP direct ordering for accessories or supplies
To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S. and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada). Outside the United States and Canada, call the customer support number for your country/region. See the flyer that shipped in the box with the device.
##### HP service agreements
Call 1-800-HPINVENT (1-800-474-6836 (U.S.)) or 1-800-268-1221 (Canada). Or, go to the HP SupportPack and CarepaqTM Services Web site at www.hpexpress-services.com/10467a.
For extended service, call 1-800-446-0522.
##### HP ToolboxFX
To check the device status and settings and view troubleshooting information and online documentation, use the HP ToolboxFX. You must have performed a full software installation in order to use the HP ToolboxFX. See HP ToolboxFX on page 142.
##### HP support and information for Macintosh computers
Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.
Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.
#### HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.
##### Repacking the device
If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps below to repack the device before shipping it.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
CAUTION: It is extremely important to remove the print cartridge before shipping the device. A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light.
##### Extended warranty
HP Support provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.
ENWW HP maintenance agreements 207
C Specifications
This section contains the following information about the product:
ENWW 209
#### Physical specifications
######### Table C-1 Physical specifications
########## Product Height Depth Width Weight
HP LaserJet M1522n 402 mm (15.8 inches) 406 mm (16 inches) 496 mm (19.5 inches) 11 kg (24.2 lb) HP LaserJet M1522nf 402 mm (15.8 inches) 406 mm (16 inches) 496 mm (19.5 inches) 11 kg (24.2 lb)
#### Electrical specifications
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and void the product warranty.
Table C-2 Electrical specifications
Item 110-volt models 230-volt models
Power requirements 110 to 127 V (+/- 10%)
220 to 240 V (+/- 10%) 50 / 60 Hz (+/- 2 Hz)
50 / 60 Hz (+/- 2 Hz)
Rated current 4.5 A 2.3 A
#### Power consumption
######### Table C-3 Power consumption (average, in watts)1
########## Product model Printing2 Copying2 Ready/Sleep3 Off
HP LaserJet M1522n 420 W 420 W 10 W <0.1 W HP LaserJet M1522nf 420 W 420 W 10 W <0.1 W
#### Environmental specifications
######### Table C-4 Environmental specifications1
########## Recommended Operating Storage
Temperature 15° to 32.5° C
15° to 32.5° C (59° to 90.5° F)
–20° to 40° C (–4° to 104° F)
(59° to 90.5° F)
Relative humidity 10% to 80% 10% to 80% 95% or less 1 Values are subject to change.
#### Acoustic emissions
Table C-5 Acoustic emissions Sound Power Level Declared per ISO 92961 Printing (23 ppm) LWAd = 6.6 Bels (A) [66 dB (A)] Ready Inaudible Sound Pressure Level - Bystander Position Declared per ISO 92961
Printing (23 ppm) LpAm = 52 dB(A) Ready Inaudible
ENWW Environmental specifications 211
D Regulatory information
This section contains the following regulatory information:
ENWW 213
#### FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
| | |---|
An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to state tariffs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in the front of this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. The following repairs can be done by the customer: Replace any original equipment that came with the device. This includes the print cartridge, the supports for trays and bins, the power cord, and the telephone cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
#### Environmental product stewardship program
##### Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
##### Ozone production
This product generates no appreciable ozone gas (O3).
##### Power consumption
Power usage drops significantly while in Ready/Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY STAR® qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at:
www.hp.com/go/energystar
##### Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge.
##### Paper use
This device’s manual duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.
##### Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.
##### HP LaserJet print supplies
It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible!
| | |---|
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this
label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/ recycle.
##### Return and recycling instructions United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below.
####### Multiple returns (two to eight cartridges)
####### Single returns
####### Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit http://www.ups.com. If you are returning via USPS label, give the package to a U.S. Postal Service carrier or drop off at a U.S.Postal Service Office. For more information, or to order additional labels or boxes for bulk returns, visit http://www.hp.com/recycle or call 1-800-340-2445. Requested UPS pickup will be charged normal pickup rates. Information subject to change without notice.
###### Non-US returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new printer supply item) or visit http://www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.
##### Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002.
Material restrictions This HP product does not contain added mercury. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following:
|HP LaserJet M1522|HP LaserJet M1522| |---|---| |Type|Carbon monofluoride lithium| |Weight|0.8 g| |Location|On formatter board| |User-removable|No|
| | |---|
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org.
##### Disposal of waste equipment by users in private households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
##### Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ globalcitizenship/environment.
##### For more information
To obtain information about these environmental topics:
#### Telephone Consumer Protection Act (United States)
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long-distance transmission charges.)
#### IC CS-03 requirements
Notice: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number (REN) of this device is 0.7.
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five (5.0). The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A.
ENWW Telephone Consumer Protection Act (United States) 219
#### EU statement for telecom operation
This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details, see Declaration of Conformity issued by the manufacturer in another section of this manual. However, due to differences between individual national PSTNs, the product may not guarantee unconditional assurance of successful operation on every PSTN termination point. Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN. Please follow the instructions provided in the user manual. If you experience network compatibility issues, please contact your equipment supplier or Hewlett-Packard help desk in the country/region of operation. Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator.
#### New Zealand telecom statements
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
This equipment may not provide for the effective hand-over of a call to another device connected to the same line.
This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service. This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New Zealand.
Product Name: HP LaserJet M1522n
SAFETY: IEC 60950-1:2001 / EN60950-1: 2001 +A11 IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product) GB4943-2001
EMC: CISPR22:2005 / EN55022:2006 – Class B1) EN 61000-3-2:2000 +A2 EN 61000-3-3:1995 +A1 EN 55024:1998 +A1 +A2 FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4 GB9254-1998, GB17625.1-2003
########## Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, and carries the CE-Marking accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Boise, Idaho , USA
########## September 2007
For regulatory topics only: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143), http://www.hp.com/go/certificates USA Contact: Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone:
208-396-6000)
ENWW Declaration of conformity 221
Product Name: HP LaserJet M1522nf
SAFETY: IEC 60950-1:2001 / EN60950-1: 2001 +A11 IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product) GB4943-2001
EMC: CISPR22:2005 / EN55022:2006 – Class B1) EN 61000-3-2:2000 +A2 EN 61000-3-3:1995 +A1 EN 55024:1998 +A1 +A2 FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4 GB9254-1998, GB17625.1-2003
TELECOM: ES 203 021; FCC Title 47 CFR, Part 683) Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, the R&TTE Directive 1999/5/EC (Annex II), and carries the CE-Marking accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Boise, Idaho , USA
########## September 2007
For regulatory topics only: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143), http://www.hp.com/go/certificates USA Contact: Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone:
208-396-6000)
#### Safety statements
##### Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations Complies with Canadian EMC Class B requirements. « Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
##### EMI statement (Korea)
| | |---|
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M1522n, M1522nf, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
####### VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
####### HUOLTO
HP LaserJet M1522n, M1522nf - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
####### VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
####### VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
##### Substances table (China)
| | | | | | | | |---|---|---|---|---|---|---| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
Glossary
ADF Automatic document feeder. The ADF is used to automatically feed originals into the product for copying, scanning, or faxing.
browser Short for Web browser, a software program that is used to locate and open Web pages. collate The process of printing a multiple-copy job in sets. When collate is selected, the product prints an entire set before printing additional copies. Otherwise, the product prints the specified number of copies of one page before printing the subsequent pages. comma (,) A comma in a fax dial sequence indicates that the product will pause at that point in the dialing sequence. contrast The difference between the dark and light areas of an image. The lower the number value, the more closely the shades resemble each other. The higher the number, the more the shades appear separate from each other. dedicated line A single telephone line that is used exclusively for either voice calls or fax calls.
distinctive ring A service offered by some telephone companies in some countries/regions that allows two or three phone numbers to be set up on the same telephone line. Each phone number has a different ring pattern, and the fax machine can be configured to recognize the distinctive ring of the fax number.
dots per inch (dpi) A measurement of resolution that is used for printing. Generally, more dots per inch result in a higher resolution, more visible detail in the image, and a larger file size.
DSL Digital subscriber line, a technology that enables a high-speed, direct connection to the Internet through telephone lines.
e-mail (electronic mail) An abbreviation for electronic mail. Software that can be used to electronically transmit items over a communications network.
fax An abbreviation of facsimile. The electronic encoding of a printed page and the transmission of the electronic page over a telephone line. The product software can send items to electronic fax programs, which require a modem and fax software.
fax functions Fax-related tasks that are done from the control panel or software that affect only the current job, or are done only once before returning to the Ready state, such as clearing memory. These functions are in their own section in the control-panel menu.
fax settings Fax-related items that, when set or changed, continue to use the choice made until changed again. An example would be the number of times set for the product to redial a busy number. These settings are in their own section of the control panel menu.
file format The way the contents of a file are structured by a program or group of programs.
grayscale Shades of gray that represent light and dark portions of an image when color images are converted to grayscale; colors are represented by various shades of gray.
halftone An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of a large number of dots, while lighter areas consist of a smaller number of dots.
HP Director A software screen that is used when working with documents. When the document is loaded into the automatic document feeder (ADF) and the computer is connected directly to the product, the HP Director appears on the computer screen to initiate faxing, copying, or scanning.
HP ToolboxFX HP ToolboxFX is a program that provides access to the product management and troubleshooting tools, embedded Web server, and product documentation. HP ToolboxFX does not support Macintosh operating systems.
ISDN Integrated Services Digital Network (ISDN) is a suite of internationally adopted standards for end-to-end digital communication over the public telephone network.
link A connection to a program or device that can be used to send information from the product software to other programs, such as e-mail, electronic fax, and OCR links.
optical character recognition (OCR) software OCR software converts an electronic image of text, such as a scanned document, into a form that word processor, spreadsheet, and database programs can use.
pixels per inch (ppi) A measurement of resolution that is used for scanning. Generally, more pixels per inch result in a higher resolution, more visible detail in the image, and a larger file size.
printer driver A printer driver is a program that software programs use to gain access to a product’s features. A printer driver translates a software program’s formatting commands (such as page breaks and font selection) into a printer language (such as PostScript or PCL), and then sends the print file to the product.
private branch exchange (PBX) A small telephone switching system that typically is used by large businesses or universities to connect all telephone extensions within the organization. A PBX also connects to the public switched telephone network (PSTN) and may be either manual or dial, depending on the method used by extensions to place incoming or outgoing calls. Normally, the equipment is owned by the customer rather than leased from the telephone company.
public switched telephone network (PSTN) The worldwide dial-up telephone network or a portion of that network. Users are assigned unique phone numbers, which allow them to connect to the PSTN through local telephone exchange companies. Often, this phrase is used when referring to data or other non-telephone services carried over a path initially established using normal telephone signaling and ordinary switched long-distance telephone circuits.
Readiris An optical character recognition (OCR) program that was developed by I.R.I.S. and that is included with the product software.
resolution The sharpness of an image, measured in dots per inch (dpi). The higher the dpi, the greater the resolution.
shared line A single telephone line that is used for both voice and fax calls. surge protector A device that protects a power supply and communications lines from electrical surges. TWAIN An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAINcompliant program, a scan can be initiated from within the program. URL Uniform resource locator, the global address of documents and resources on the Internet. The first part of the address indicates what protocol to use, the second part specifies the IP address or the domain name where the resource is located.
USB Universal serial bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals. USB is designed to concurrently connect a single computer USB port to multiple peripherals.
watermarks A watermark adds background text to a document that is being printed. For example, “Confidential” can be printed in the background text of a document to indicate that the document is confidential. A selection can be made from a set of predefined watermarks, and the font, size, angle, and style can be changed. The product can place the watermark on the first page only or all pages.
WIA Windows Imaging Architecture (WIA) is an imaging architecture that is available in Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIA-compliant scanner.
Index
part numbers 202 acoustic emissions 211 activity log, fax
troubleshooting 137 ad hoc groups, sending faxes
to 117 add
scan destinations (Windows) 82
ADF jams 171 locating 4 page sizes supported 133
alert messages 164 alerts, setting up 142 answer mode, setting 107 answering machines, connecting
fax settings 106 authorized dealers 206 automatic document feeder
loading for scanning 78
automatic document feeder (ADF) capacity 66 jams 171 load for copying 66 locating 4 page sizes supported 133
autoreduction settings, fax 109
troubleshooting 180 bands and streaks,
troubleshooting 180 batteries included 216 billing codes, fax
using 105
bin, output
jams, clearing 176 black and white scanning 85 blank copies,
troubleshooting 188
blank pages printing 57 troubleshooting 184
blank scans, troubleshooting 191 blocking faxes 110 booklet settings
Windows 55
books copying 74 scanning 87
busy signals, redialing options 102
C cables
part numbers 202 USB, troubleshooting 185
call report, fax
troubleshooting 137 caller-ID boxes, connecting 92 calling cards 116 Canadian DOC regulations 223 canceling
copy jobs 68 faxes 112 print job 54 scan jobs 83
cartridge-door release, locating 4 cartridges
HP fraud hotline 154 part numbers 202 recycling 154, 215 replacing 155 reusing 155 status, checking 153
status, viewing with
HP ToolboxFX 142 storing 154 warranty 205
cartridges, print
Macintosh status 34 characters, troubleshooting 181 cleaning
automatic document
feeder 158 exterior 160 glass 85, 160 lid backing 159 paper path 157 scanner glass 70 scanner strip 71, 159
collating copies 69 color
scanning settings 85 color, scanning settings 84 comparison, product models 1 configuration page
printing 140 contacting HP 206 contrast settings copy 71 fax 103
control panel cleaning page, printing 157 HP ToolboxFX system
settings 149 menus 11 messages,
troubleshooting 164 scanning from (Macintosh) 35 settings 23, 28 supplies status, checking
from 153
control-panel troubleshooting display problems 170
copying books 74 canceling 68 changing default number 68 collating 69 contrast, adjusting 71 double-sided 76 draft setting 72 edge-to-edge 72 enlarging 68 light/dark settings 71 loading ADF 66 loading flatbed scanner 67 media settings 72 media sizes 72 media types 73 media, troubleshooting 187 mixed-size originals 76 multiple copies 67 one-touch 67 photos 75 quality, adjusting 70 quality, troubleshooting 186 reducing 68 restore default settings 74 setup menu 12 size, troubleshooting 188 troubleshooting 188 two-sided, manually 76
cover pages 32, 57 creases, troubleshooting 182 crooked pages 182, 184 curled media 181 custom-size copies 68 custom-size paper settings
Macintosh 32
customer support online 206 repacking device 207
D dark copying 186 darkness, contrast settings
copy 71 fax 103
defaults, restoring 163 delaying fax sending 123
deleting faxes from memory 113 demo page, printing 140 density, print
changing settings 55 destinations, add scan
Windows 82 device discovery over
network“ 39 device polling 149 device status
Macintosh Services tab 34 dial-tone detection settings 102 dialing
fax 15 from a telephone 123 manually 116 pauses, inserting 96 prefixes, inserting 101 redial manually 118 redialing automatically,
settings 102 tone or pulse settings 104 troubleshooting 134
dimensions
media 47 disposal, end-of-life 216 distinctive-ring settings 108 Documentation tab,
HP ToolboxFX 146
dots per inch (dpi) fax 103, 104 specifications 3
dots, troubleshooting 179 double-sided printing 34 dpi (dots per inch)
fax 103, 104 faxing 15 scanning 84 specifications 3
drivers Macintosh settings 32 Macintosh,
troubleshooting 196 operating systems
supported 7 presets (Macintosh) 32 settings 23, 28 shortcuts (Windows) 60 specifications 3
supported 22 Windows settings 60
setting alerts in
HP ToolboxFX 143 e-mail alerts, setting up 142 e-mail, scanning to
Macintosh 35 resolution settings 85 Windows 82
EconoMode setting 59 edge-to-edge printing 72 electrical specifications 210 electronic faxes
receiving 108 sending 121
embedded Web server 25, 30 embedded Web server (EWS)
features 151 end-of-life disposal 216 enlarging documents
copying 68 environmental specifications 211 environmental stewardship
program 215 EPS files, troubleshooting 197 error messages
control panel 164 critical 168
error messages, fax 126 error report, fax
printing 131 error-correction setting, fax 132 errors, PostScript 198 EU statement for telecom
operation 220 European Union, waste
disposal 217 event log 142 express software installation 7 extended warranty 207 extension phones
receiving faxes from 111 sending faxes from 123
fax
ad hoc groups 117 answer mode 16, 107 autoreduction 109 billing codes 105 blocking 110 canceling 112 contrast setting 103 delaying sending 123 deleting from memory 113 detect-dial-tone settings 102 dial prefixes 101 dialing, tone or pulse 104 error messages 126 error report, printing 131 error-correction 132 extension phone
receiving 111 factory-set defaults,
restoring 163 forwarding 107 glass-size setting 104 group-dial entries 119 jams, troubleshooting 170 manual dialing 116 pauses, inserting 96 polling 99 receive log 146 receiving from software 108 receiving when you hear fax
tones 125 redial manually 118 redial settings 102 reports 13 reports, printing all 130 reports, troubleshooting 137 reprinting from memory 124 resolution 103, 104 ring patterns 108 ring type 16 rings-to-answer 106 security, password protection 99 security, private receive 100 send by using speed dial 119 send log 146 sending from a telephone 123 sending from software 121 silence-detect mode 109 speed dials 119
stamp-received 110 troubleshooting receiving 135 troubleshooting sending 133 V.34 setting 132 volume settings 101
fax date, setup use control panel 93 use HP Fax Setup Wizard 94
fax header, setup use control panel 93 use HP Fax Setup Wizard 94
fax ports, locating 5 fax reports, printing 13 Fax tab, HP ToolboxFX 143 fax time, setup
use control panel 93 use HP Fax Setup Wizard 94
faxing from a computer
(Macintosh) 36 FCC compliance 214 features
product 3 feeding problems,
troubleshooting 184 file, scanning to
Macintosh 35
Finnish laser safety statement 224 firmware updates 160 first page
blank 57 use different paper 32, 57
Fit to Page setting, fax 109 flatbed scanner
default glass-size, setting 104 folder, scanning to 82 fonts
printing font lists 140 selecting 63
forwarding faxes 107 fraud hotline 154 fuser
error 168 media guidelines 56 warranty 205
G General Protection FaultException
OE 196
glass, cleaning 85, 160 glass-size setting 104 glossary of terms 227 gray background,
troubleshooting 180 grayscale scanning 85 group-dial entries
creating 98 deleting 98 editing 98 sending faxes to 119
Edition (ISPE) 206 HP LaserJet Scan (Windows) 80 HP SupportPack 207 HP ToolboxFX
device information 147 Documentation tab 146 Fax tab 143 Help tab 146 Network Settings tab 150 opening 142 Print Settings tab 149 Status tab 142 supplies status, checking
from 153
System Settings tab 147 HP Web Jetadmin 25, 152 HP-Authorized Dealers 206 HP-UX software 26 humidity specifications
environment 211
copy, troubleshooting 186 HP ToolboxFX settings 148 print, troubleshooting 179,
192 scans, troubleshooting 189, 191
information pages configuration 41 network configuration 41
input tray loading media 49
installation, software express 7 recommended 6 types (Windows) 24
installing Macintosh software for direct connections 29 Macintosh software on networks 29
Windows software 6, 24 Instant Support Professional
Edition (ISPE) 206
interface ports cables, ordering 202 locating 5 types included 3
international dialing 116 IP address
automatic configuration 42 Macintosh,
troubleshooting 196 manual configuration 42 protocols supported 39
ADF, clearing 171 causes of 170 fax, clearing 171 locating 171 output-bin, clearing 176 preventing 178 print cartridge area,
clearing 177 trays, clearing 174 Jetadmin, HP Web 25, 152
light print, troubleshooting 179 lightness
copy contrast 71 faded print,
troubleshooting 179 fax contrast 103
lines, troubleshooting copies 186 printed pages 180 scans 191
link speed settings 42 Linux 26 Linux drivers 7 Linux software 26 loading media
priority input tray 49 tray 1 49
logs, fax error 131 printing all 130 troubleshooting 137
loose toner, troubleshooting 181
M Macintosh
Configure Device 30 driver settings 28, 32 drivers supported 7 drivers, troubleshooting 196 faxing 36 faxing from 121 installing printing system for
direct connections 29 installing printing system for
networks 29 Intel Core Processor 6 PPC 6 print settings 28 problems, solving 196 removing software 30 resize documents 32 scanning from control
panel 35 scanning from TWAIN-
compliant software 80 scanning page-by-page 35 scanning to e-mail 35 scanning to file 35 support 207
supported operating systems 6, 28 USB card,
troubleshooting 197 Macintosh Configure Device 30 Macintosh driver settings
custom-size paper 32 Services tab 34 watermarks 33
maintenance agreements 207 manual dialing 116 manual redial 118 material restrictions 216 Material Safety Data Sheet
(MSDS) 217
media ADF, sizes supported 133 copy settings 72 curled, troubleshooting 181 custom-size, Macintosh
settings 32 default size for tray 50 document size, selecting 58 fax autoreduction settings 109 first page 32, 57 HP ToolboxFX settings 148 jams 170 orientation, setting 59 pages per sheet 33 pages per sheet, Windows 62 printing on special media 56 select size and type 52 size, changing 73 size, selecting 58 source, selecting 58 supported sizes 47 troubleshooting 183 type, changing 73 type, selecting 58 wrinkled 182
memory deleting faxes 113 error messages 166 reprinting faxes 124
menu control panel, access 11 Copy setup 12 Fax functions 11 Fax Job status 11 Fax setup 14
Network config 19 Reports 12 Service 19 System setup 17
menu map
printing 141 mercury-free product 216 messages
control panel 164 critical 168
Microsoft Word, faxing from 122 model
comparison 1 number, locating 5
modems, connecting 92 multiple pages per sheet 33, 62
Windows 62
network configuring 19, 37 device polling 149 IP address configuration 42 link speed settings 42 operating systems supported 38 product discovery 39 protocols supported 39 troubleshooting 194
Network config menu 19 network configuration page 41 network port
locating 5 setting up 40
network report, printing 141 Network Settings tab,
HP ToolboxFX 150
networks HP Web Jetadmin 152 Macintosh installation 29
New Zealand telecom
statements 220 noise specifications 211 number of copies, changing 67
operating environment, specifications 211
operating systems supported 6,
7, 22, 28 operating systems, networks 38 optical character recognition
software 81
ordering supplies and accessories 202 orientation, setting 59 output bin
locating 4
output quality copy, troubleshooting 186 HP ToolboxFX settings 148 print, troubleshooting 179,
192 scans, troubleshooting 189,
191 outside lines dial prefixes 101 pauses, inserting 96
####### P
packaging device 207 page-by-page scanning
(Macintosh) 35
pages blank 184 excessive curl 183 misfeeding 184 not printing 185 skewed 182, 184
pages per sheet Windows 62
paper ADF, sizes supported 133 copy settings 72 curled, troubleshooting 181 custom-size, Macintosh
settings 32 document size, selecting 58 fax autoreduction settings 109 first page 32, 57 HP ToolboxFX settings 148 jams 170 pages per sheet 33 size, changing 73 size, selecting 58 source, selecting 58
supported sizes 47 supported types 52 troubleshooting 183 type, changing 73 type, selecting 58 wrinkled 182
paper input trays feeding problems, troubleshooting 184
part numbers cables 202 supplies 202
password protection 99 pauses, inserting 96 PCL drivers
operating systems supported 7
peer-to-peer printing disclaimer 38
phone book, fax adding entries 119 deleting all entries 96 HP ToolboxFX tab 144 importing 95
phone numbers
HP fraud hotline 154 phones
receiving faxes from 111, 125 phones, connecting extra 93 phones, downstream
sending faxes from 123
photos copying 75 scanning 88 scanning, troubleshooting 189
physical specifications 210 pixels per inch (ppi), scanning
resolution 84 polling faxes 99 polling, device 149 portrait orientation, setting 59 ports
cables, ordering 202 locating 5 troubleshooting
Macintosh 197 types included 3
PostScript driver, HP ToolboxFX settings 150 PostScript, errors 198
power
requirements 210 power consumption 210 power switch, locating 4 PPDs, Macintosh 196 ppi (pixels per inch), scanning
resolution 84 prefixes, dial 101 presets (Macintosh) 32 print cartridge
door release, locating 4 print cartridge area jams,
clearing 177
print cartridges HP fraud hotline 154 Macintosh status 34 part numbers 202 recycling 154, 215 replacing 155 reusing 155 status, checking 153 status, viewing with
HP ToolboxFX 142 storing 154 warranty 205
print density
changing settings 55 print job
canceling 54 print media
supported 47
print quality HP ToolboxFX settings 148 troubleshooting 179, 192
Print Settings tab,
HP ToolboxFX 149 printer drivers
Macintosh,
troubleshooting 196 specifications 3
printing configuration page 140 connect to a network 40 demo page 140 direct connection to
computer 38 double-sided (duplex),
Macintosh 34 double-sided, Windows 61 edge-to-edge 72
font lists 140 Macintosh 32 menu map 141 network report 141 on different media size 58 shortcuts 60 supplies status page 140 troubleshooting 185 usage page 140 USB connection 38
priority input tray jams, clearing 174 loading 49 locating 4
priority, settings 23, 28 private receive 100 problem solving
Macintosh problems 196 PostScript errors 198
problem-solving Windows issues 196
product model comparison 1 serial number, locating 5
protocol settings, fax 132 protocols, networks 39 PS Emulation drivers 22 pulse-dialing 104
copy settings 70 copy, troubleshooting 186 HP ToolboxFX settings 148 print settings (Macintosh) 32 print settings (Windows) 193 print, troubleshooting 179,
192 scans, troubleshooting 189, 191
answer mode, setting 107 autoreduction settings 109 blocking 110 error report, printing 131 from extension phone 111 from software 108
log, HP ToolboxFX 146 polling 99 reprinting 124 ring patterns, settings 108 rings-to-answer settings 106 silence-detect mode 109 stamp-received setting 110 troubleshooting 135 when you hear fax tones 125
recommended software
installation 6 recycling
HP printing supplies returns and environmental program 216 recycling supplies 154 redial
manually 118 redialing
automatically, settings 102 redistribute toner 155 reducing documents
copying 68 regulatory information 214 removing Macintosh software 30 removing software
Windows 24 repacking device 207 repetitive defects,
troubleshooting 182 replacing print cartridges 155 reports
configuration page 13, 140 demo page 12, 140 fax 13 menu map 13, 141 network report 13, 141 PCL 6 font list 14 PCL font list 14 PS font list 14 service page 14 supplies status page 13, 140 usage page 14, 140
reports, fax error 131 printing all 130 troubleshooting 137
reports, product configuration page 41 network configuration page 41
reprinting faxes 124
resize documents Macintosh 32
resizing documents copying 68
resolution fax 103, 104 scanning 84 specifications 3
restoring factory-set defaults 163 ring patterns 108 ring tones
distinctive 108 rings-to-answer setting 106
S safety statements 223, 224 scale documents
Macintosh 32
scaling documents copying 68 Scan to button, setting up 81 scanner
glass cleaning 85 glass, cleaning 70 load for copying 67 loading for scanning 79 strip, cleaning 71
scanning black and white 85 blank pages,
troubleshooting 191 books 87 canceling 83 color 84 file formats 84 from control panel 80 from control panel
(Macintosh) 35 from HP LaserJet Scan
(Windows) 80 grayscale 85 loading ADF 78 loading flatbed scanner 79 methods 79 OCR software 81 page-by-page (Macintosh) 35 photos 88 quality, troubleshooting 189,
191 resolution 84
speed, troubleshooting 190 to e-mail (Macintosh) 35 to e-mail (Windows) 82 to file (Macintosh) 35 to file (Windows) 82 to folder (Windows) 82 to program (Windows) 82 TWAIN-compliant software 80 WIA-compliant software 80
scatter, troubleshooting 182 security
set password from control
panel 99 set password from EWS 152 set password from
HP ToolboxFX 147 set private receive 100
sending faxes ad hoc groups 117 billing codes 105 canceling 112 delaying 123 error report, printing 131 forwarding 107 from downstream
telephone 123 from software 121 group-dial entries 119 log, HP ToolboxFX 146 manual dialing 116 speed dial 119 troubleshooting 133
serial number, locating 5 service
critical error messages 168 HP ToolboxFX settings 149 HP-Authorized Dealers 206 part numbers 202 repacking device 207
service agreements 207 Service menu 19 Services tab
Macintosh 34
settings configuration page 41 driver presets (Macintosh) 32 drivers 23, 28 factory-set defaults,
restoring 163 HP ToolboxFX 147
network configuration page 41 network printing 40 priority 23, 28 shortcuts (Windows) 60
shipping device 207 shortcuts 60 shortcuts, printing 60 silence-detect mode 109 size 210 size, copy
reducing or enlarging 68 troubleshooting 188
size, media
tray selection 52 sizes, media
Fit to Page setting, faxing 109 skewed pages 182, 184 slow speed, troubleshooting
faxing 137 scanning 190
smeared toner, troubleshooting 180
software components 6 direct connection installation,
Macintosh 29 embedded Web server 25,
30 express installation 7 HP ToolboxFX 25, 142 HP Web Jetadmin 25 Linux 26 Macintosh Configure
Device 30 network installation,
Macintosh 29 Readiris OCR 81 receiving faxes 108 recommended installation 6 scanning from TWAIN or
WIA 80 sending faxes 121 settings 23, 28 Solaris 26 supported operating
systems 6, 22, 28 uninstalling Macintosh 30 UNIX 26 Windows 25 Windows components 21
Solaris software 26 special media
guidelines 48 special paper
guidelines 48
specifications acoustic emissions 211 electrical 210 environmental 211 physical 210 product features 3
specks, troubleshooting 179 speed
fax, troubleshooting 137 scanning, troubleshooting 190
speed dials creating 97 deleting 97 deleting all 96 editing 97 programming 119
Spool32 errors 196 spots, troubleshooting 179 status
alerts, HP ToolboxFX 142 fax job 11 Macintosh services tab 34 supplies, checking 153 viewing with
HP ToolboxFX 142 Status tab, HP ToolboxFX 142 storing
environmental specifications 211
print cartridges 154 streaks, troubleshooting 180 supplies
HP fraud hotline 154 recycling 154, 215 replacing print cartridges 155 reusing 155 status page, printing 140 status, checking 153 status, viewing with
HP ToolboxFX 142 storing 154
supply-status, Services tab Macintosh 34
support online 206 repacking device 207
supported media 47 SupportPack, HP 207 System Settings tab, 147 System setup menu 17
T TCP/IP
operating systems supported 38
protocols supported 39
technical support online 206 repacking device 207
Telephone Consumer Protection Act 219 telephone numbers
HP fraud hotline 154 telephones
receiving faxes from 111, 125 telephones, connecting extra 93 telephones, downstream
sending faxes from 123 temperature specifications
environment 211 terminology 227 text, troubleshooting 181 tone-dialing 104 toner
loose, troubleshooting 181 saving 59 scatter, troubleshooting 182 smeared, troubleshooting 180 specks, troubleshooting 179
Toolbox. See HP ToolboxFX transfer unit warranty 205 tray 1
jams, clearing 174 loading 49 locating 4
trays capacity 52 default media size 50 double-sided printing 34 feeding problems,
troubleshooting 184 jams, clearing 174
troubleshooting blank pages 184 blank scans 191 checklist 162 configuration page,
printing 41 control panel messages 164 control-panel display 170 copy quality 186 copy size 188 copying 188 critical error messages 168 curled media 181 dialing 134 EPS files 197 faded print 179 fax error-correction
setting 132 fax reports 137 feeding problems 184 jams 170 lines, copies 186 lines, printed pages 180 lines, scans 191 loose toner 181 network configuration page,
printing 41 networks 194 pages not printing 185 pages too dark 186 pages too light 186 paper 183 print quality 179 receiving faxes 135 repetitive defects 182 scan quality 189, 191 sending faxes 133 skewed pages 182, 184 speed, faxing 137 text 181 toner scatter 182 toner smear 180 toner specks 179 USB cables 185 wrinkles 182
TWAIN-compliant software, scanning from 80
types, media HP ToolboxFX settings 148 tray selection 52
Windows software 24 uninstalling Macintosh
software 30 UNIX 26 UNIX software 26 usage page, printing 140 USB port
locating 5 Macintosh installation 29 troubleshooting 185 troubleshooting
Macintosh 197 type included 3
Use different paper/covers 57
troubleshooting 180 vertical white or faded
stripes 186 voltage requirements 210 volume
settings 18 volume, adjusting 101
Customer self repair 204 extended 207 print cartridge 205 product 203 transfer unit and fuser 205
watermarks 33, 59 wavy paper, troubleshooting 181 Web sites
customer support 206 HP Web Jetadmin,
downloading 152 Macintosh customer
support 207 Material Safety Data Sheet
(MSDS) 217 weight 210 white or faded stripes,
troubleshooting 186
WIA-compliant software, scanning from 80
Windows add scan-to destinations 82 driver settings 23, 60 drivers supported 7, 22 faxing from 121 pages per sheet 62 problem-solving issues 196 scanning from TWAIN or WIA
software 80 scanning to e-mail 82 scanning to folder 82 software components 21, 25 supported operating systems 6, 22
Windows driver settings
booklets 55 Word, faxing from 122 wrinkles, troubleshooting 182
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