HP Laserjet Pro 3001 3008dn DW Printer

|LASERJET PRO 300 COLOR MFP LASERJET PRO 400 COLOR MFP

User Guide

M375 M475


| |---|

HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475

User Guide

########### Copyright and License

© 2011 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 2, 10/2011 Part number: CE863-90907

########### Trademark Credits

Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

Java™ is a US trademark of Sun Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

##### Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

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NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.

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######### iv Conventions used in this guide ENWW

Table of contents

Front view ............................................................................................................................ 6 Back view ............................................................................................................................. 7 Interface ports ...................................................................................................................... 8 Serial number and model number location .......................................................................... 9 Control panel layout ........................................................................................................... 10

HP Web Services menu ..................................................................................................... 15 Reports menu .................................................................................................................... 16 Quick Forms menu ............................................................................................................ 17 Fax Setup menu ................................................................................................................ 18 System Setup menu .......................................................................................................... 21 Service menu ..................................................................................................................... 26 Network Setup menu ......................................................................................................... 28

Function specific menus ..................................................................................................................... 30 Copy menu ........................................................................................................................ 30 Fax menu ........................................................................................................................... 32 Scan menu ......................................................................................................................... 34 USB Flash Drive ................................................................................................................ 35

HP Universal Print Driver (UPD) ........................................................................................ 40 Change print job settings for Windows ............................................................................................... 41

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Priority for print settings ..................................................................................................... 41 Change the settings for all print jobs until the software program is closed ........................ 41 Change the default settings for all print jobs ...................................................................... 41 Change the product configuration settings ........................................................................ 42

Remove the printer driver from Windows ........................................................................................... 43 Supported utilities for Windows .......................................................................................................... 44

Other Windows components and utilities ........................................................................... 44 Software for other operating systems ................................................................................................. 44

######## 4 Use the product with Mac ............................................................................................................................ 45Software for Mac ................................................................................................................................ 46

Supported operating systems and printer drivers for Mac ................................................. 46 Install software for Mac operating systems ........................................................................ 46 Remove the printer driver from Mac operating systems .................................................... 49 Priority for print settings for Mac ........................................................................................ 49 Change printer-driver settings for Mac .............................................................................. 50 Software for Mac computers .............................................................................................. 51 Supported utilities for Mac ................................................................................................. 51

Basic print tasks with Mac .................................................................................................................. 53 Cancel a print job with Mac ................................................................................................ 53 Change the paper size and type with Mac ......................................................................... 53 Resize documents or print on a custom paper size with Mac ............................................ 53 Create and use printing presets with Mac ......................................................................... 53 Print a cover page with Mac .............................................................................................. 54 Use watermarks with Mac .................................................................................................. 54 Print multiple pages on one sheet of paper with Mac ........................................................ 55 Print on both sides of the page (duplex printing) with Mac ................................................ 55 Set the color options with Mac ........................................................................................... 56

Use AirPrint ........................................................................................................................................ 57 Fax with Mac ...................................................................................................................................... 58 Scan with Mac .................................................................................................................................... 59 Solve problems with Mac ................................................................................................................... 60

######### 5 Connect the product with Windows ............................................................................................................ 61Printer sharing disclaimer ................................................................................................................... 62Use HP Smart Install to connect to a computer, a wired network, or a wireless network .................. 62

HP Smart Install for Windows direct connections (USB) ................................................... 62 HP Smart Install for Windows wired networks ................................................................... 62

Connect with USB .............................................................................................................................. 64 CD installation .................................................................................................................... 64

Connect to a network with Windows .................................................................................................. 65 Supported network protocols ............................................................................................. 65 Install the product on a wired network with Windows ........................................................ 65 Install the product on a wireless network with Windows (wireless models only) ............... 66 Configure IP network settings with Windows ..................................................................... 68

Configure trays ................................................................................................................................... 85

Print cartridge views .......................................................................................................... 88

Manage print cartridges ...................................................................................................................... 89 Change settings for print cartridges ................................................................................... 89 Store and recycle supplies ................................................................................................. 91 HP anticounterfeit Web site ............................................................................................... 91

Replacement instructions ................................................................................................................... 92 Replace the print cartridges ............................................................................................... 92

Solve problems with supplies ............................................................................................................. 96 Check the print cartridges .................................................................................................. 96 Interpret control panel messages for supplies ................................................................. 100

Open the printer driver with Windows .............................................................................. 109

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Get help for any printing option with Windows ................................................................. 110 Change the number of print copies with Windows ........................................................... 111 Save custom print settings for reuse with Windows ........................................................ 111 Improve print quality with Windows ................................................................................. 114 Print on both sides (duplex) with Windows ...................................................................... 116 Print multiple pages per sheet with Windows .................................................................. 119 Select page orientation with Windows ............................................................................. 120 Set color options with Windows ....................................................................................... 122

Use HP ePrint ................................................................................................................................... 123 Additional print tasks with Windows ................................................................................................. 124

Print colored text as black (grayscale) with Windows ...................................................... 124 Print on preprinted letterhead or forms with Windows ..................................................... 124 Print on special paper, labels, or transparencies with Windows ...................................... 126 Print the first or last page on different paper with Windows ............................................. 129 Scale a document to fit page size with Windows ............................................................. 131 Add a watermark to a document with Windows ............................................................... 133 Create a booklet with Windows ....................................................................................... 133

Walk-up USB printing ....................................................................................................................... 136

######## 9 Color ............................................................................................................................................................. 139Adjust color ....................................................................................................................................... 140

Change the color theme for a print job ............................................................................ 140 Change the color options ................................................................................................. 141 Manual color options ........................................................................................................ 141

Use the HP EasyColor option ........................................................................................................... 143 Match colors to your computer screen ............................................................................................. 144

######## 10 Copy ........................................................................................................................................................... 145Use copy functions ........................................................................................................................... 146

Copy ................................................................................................................................ 146 Multiple copies ................................................................................................................. 146 Copy a multiple-page original .......................................................................................... 147 Copy identification cards .................................................................................................. 148 Cancel a copy job ............................................................................................................ 149 Reduce or enlarge a copy ................................................................................................ 149 Collate a copy job ............................................................................................................ 150 Make color or black and white copies .............................................................................. 151

Copy settings .................................................................................................................................... 152 Change copy quality ........................................................................................................ 152 Check the scanner glass for dirt and smudges ................................................................ 153 Adjust the lightness or darkness for copies ..................................................................... 154

Define custom copy settings ............................................................................................ 154 Set the paper size and type for copying on special paper ............................................... 155 Restore copy default settings .......................................................................................... 155

Copy photos ..................................................................................................................................... 156 Copy mixed size originals ................................................................................................................. 157 Copy on both sides ........................................................................................................................... 158

Copy on both sides automatically (duplex models only) .................................................. 158 Copy on both sides manually ........................................................................................... 159

######## 11 Scan ........................................................................................................................................................... 161Use scan functions ........................................................................................................................... 162

Scan methods ..................................................................................................................162 Cancel a scan .................................................................................................................. 163

Scan settings .................................................................................................................................... 164 Scanner resolution and color ........................................................................................... 164 Scan quality ..................................................................................................................... 166

Scan a photo .................................................................................................................................... 167

######## 12 Fax .............................................................................................................................................................. 169Set up fax ......................................................................................................................................... 170

Install and connect the hardware ..................................................................................... 170 Configure fax settings ...................................................................................................... 174 Use the HP Fax Setup Wizard ......................................................................................... 175

Use the phone book ......................................................................................................................... 176 Use the control panel to create and edit the fax phone book .......................................... 176 Import or export Microsoft Outlook contacts into the fax phone book .............................. 176 Use phone-book data from other programs ..................................................................... 176 Delete phone book entries ............................................................................................... 177 Use speed dials ............................................................................................................... 177 Manage group-dial entries ............................................................................................... 178

Set fax settings ................................................................................................................................. 180 Send fax settings ............................................................................................................. 180 Receive fax settings ......................................................................................................... 184 Set fax polling .................................................................................................................. 189

Use fax ............................................................................................................................................. 190 Fax software .................................................................................................................... 190 Cancel a fax ..................................................................................................................... 190 Use fax on a DSL, PBX, or ISDN system ........................................................................ 190 Use fax on a VoIP service ............................................................................................... 191 Fax memory ..................................................................................................................... 192 Delete faxes from memory ............................................................................................... 192

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Send a fax ........................................................................................................................ 192 Receive a fax ................................................................................................................... 198

Solve fax problems ........................................................................................................................... 200 Fax troubleshooting checklist .......................................................................................... 200 Fax error messages ......................................................................................................... 202 Troubleshoot fax codes and trace reports ....................................................................... 208 Fax logs and reports ........................................................................................................ 209 Change error correction and fax speed ........................................................................... 211 Solve problems sending faxes ......................................................................................... 212 Solve problems receiving faxes ....................................................................................... 219 Solve general fax problems ............................................................................................. 225

Regulatory information and warranties ............................................................................................. 227

Open the HP Embedded Web Server .............................................................................. 232 HP Embedded Web Server features ............................................................................... 232

Use HP Web Jetadmin software ...................................................................................................... 233 Product security features .................................................................................................................. 233

Assign a system password .............................................................................................. 233

Economy settings ............................................................................................................................. 234 Print with EconoMode ...................................................................................................... 234 Powersave modes ........................................................................................................... 234 Archive print ..................................................................................................................... 235

Install memory DIMMs ...................................................................................................................... 236 Install memory DIMMs ..................................................................................................... 236 Enable memory ................................................................................................................ 239 Check DIMM installation .................................................................................................. 240 Memory allocation ............................................................................................................ 240

Clean the product ............................................................................................................................. 241 Clean the paper path ....................................................................................................... 241 Clean the scanner glass strip and platen ......................................................................... 241 Clean the document feeder pickup rollers and separation pad ....................................... 242 Clean the touch screen .................................................................................................... 243

Product updates ............................................................................................................................... 244

Restore the factory-set defaults ....................................................................................................... 249 Paper feeds incorrectly or becomes jammed ................................................................................... 250

The product does not pick up paper ................................................................................ 250 The product picks up multiple sheets of paper ................................................................ 250 Prevent paper jams .......................................................................................................... 250

Clear jams ........................................................................................................................................ 252 Jam locations ................................................................................................................... 252 Clear jams from the document feeder ............................................................................. 253 Clear jams in Tray 1 ......................................................................................................... 255 Clear jams in Tray 2 ......................................................................................................... 257 Clear jams in the fuser area ............................................................................................. 258 Clear jams in the output bin ............................................................................................. 259 Clear jams in the duplexer (duplexing models only) ........................................................ 260

Improve print quality ......................................................................................................................... 262 Use the correct paper type setting in the printer driver .................................................... 262 Adjust color settings in the printer driver .......................................................................... 263 Use paper that meets HP specifications .......................................................................... 265 Print a cleaning page ....................................................................................................... 265 Calibrate the product to align the colors .......................................................................... 266 Check the print cartridges ................................................................................................ 266 Use the printer driver that best meets your printing needs .............................................. 269 Improve print quality for copies ........................................................................................ 271

The product does not print or it prints slowly .................................................................................... 272 The product does not print ............................................................................................... 272 The product prints slowly ................................................................................................. 273

Solve walk-up USB printing problems .............................................................................................. 274 The USB Flash Drive menu does not open when you insert the USB accessory ........... 274 The file does not print from the USB storage accessory ................................................. 274 The file that you want to print is not listed in the USB Flash Drive menu ........................ 275

Solve product connectivity problems ................................................................................................ 275 Solve direct-connect problems ........................................................................................ 275 Solve network problems .................................................................................................. 275

Solve wireless network problems ..................................................................................................... 278

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Wireless connectivity checklist ........................................................................................ 278 The control panel displays the message: The wireless feature on this product has been turned off ................................................................................................................. 279 The product does not print after the wireless configuration completes ............................ 279 The product does not print, and the computer has a third-party firewall installed ........... 279 The wireless connection does not work after moving the wireless router or product ...... 279 Cannot connect more computers to the wireless product ................................................ 280 The wireless product loses communication when connected to a VPN .......................... 280 The network does not appear in the wireless networks list ............................................. 280 The wireless network is not functioning ........................................................................... 281

Solve product software problems with Windows .............................................................................. 282 Solve product software problems with Mac ...................................................................................... 283

The printer driver is not listed in the Print & Fax list ........................................................ 283 The product name does not appear in the product list in the Print & Fax list .................. 283 The printer driver does not automatically set up the selected product in the Print & Fax list ............................................................................................................................. 283 A print job was not sent to the product that you wanted .................................................. 284 When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. ............................................................................................... 284 You are using a generic printer driver when using a USB connection ............................. 284

Protecting the environment .............................................................................................. 300 Ozone production ............................................................................................................ 300 Power consumption ......................................................................................................... 300 Toner consumption .......................................................................................................... 301 Paper use ........................................................................................................................ 301 Plastics ............................................................................................................................ 301 HP LaserJet print supplies ............................................................................................... 301 Return and recycling instructions ..................................................................................... 302 Paper ............................................................................................................................... 303 Material restrictions .......................................................................................................... 303 Disposal of waste equipment by users in private households in the European Union .... 304 Chemical substances ....................................................................................................... 304 Material Safety Data Sheet (MSDS) ................................................................................ 304 For more information ....................................................................................................... 305

Declaration of conformity .................................................................................................................. 306 Declaration of conformity (wireless models) ..................................................................................... 308 Safety statements ............................................................................................................................. 310

Laser safety ..................................................................................................................... 310 Canadian DOC regulations .............................................................................................. 310 VCCI statement (Japan) .................................................................................................. 310 Power cord instructions ................................................................................................... 310 Power cord statement (Japan) ......................................................................................... 310 EMC statement (Korea) ................................................................................................... 311 Laser statement for Finland ............................................................................................. 311 GS statement (Germany) ................................................................................................. 312 Substances Table (China) ............................................................................................... 312 Restriction on Hazardous Substances statement (Turkey) ............................................. 312 Restriction on Hazardous Substances statement (Ukraine) ............................................ 312

Additional statements for telecom (fax) products ............................................................................. 313 EU Statement for Telecom Operation .............................................................................. 313 New Zealand Telecom Statements .................................................................................. 313 Additional FCC statement for telecom products (US) ...................................................... 313 Telephone Consumer Protection Act (US) ...................................................................... 314 Industry Canada CS-03 requirements ............................................................................. 314 Vietnam Telecom wired/wireless marking for ICTQC Type approved products .............. 315

Additional statements for wireless products ..................................................................................... 316 FCC compliance statement—United States .................................................................... 316 Australia statement .......................................................................................................... 316 Brazil ANATEL statement ................................................................................................ 316 Canadian statements ....................................................................................................... 316 European Union regulatory notice ................................................................................... 316

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Notice for use in France ................................................................................................... 317 Notice for use in Russia ................................................................................................... 317 Korean statement ............................................................................................................ 317 Taiwan statement ............................................................................................................ 318 Vietnam Telecom wired/wireless marking for ICTQC Type approved products .............. 318

######## Index ................................................................................................................................................................. 319

1 Product basics

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#### Product comparison

Paper handling Tray 1 (50-sheet capacity) Tray 2 (250-sheet capacity Optional Tray 3 (250sheet capacity) Standard output bin (150sheet capacity) Automatic duplex printing

Supported operating systems

Windows XP, 32-bit

Windows Vista, 32-bit and 64-bit

Windows 7, 32-bit and 64-bit

Windows 2003 Server (32-bit, Service Pack 3), printer and scan drivers only

Windows 2008 Server, printer and scan drivers only

Windows 2008 Server R2, printer and scan drivers only

Mac OS X v10.5 and later

Connectivity Hi-Speed USB 2.0

10/100 Ethernet LAN connection

Wireless network connection

HP Smart Install for easy software installation (Windows only)

Memory 192 MB RAM,

expandable to 448 MB

HP LaserJet Pro 300 color MFP M375nw

CE903A

HP LaserJet Pro 400 color MFP M475dn

CE863A

HP LaserJet Pro 400 color MFP M475dw

CE864A

########### Control-panel display Color graphical touch

screen

Print Prints 18 pages per minute (ppm) on A4-size paper and 19 ppm on Letter-size paper

Prints 20 pages per minute (ppm) on A4-size paper and 21 ppm on Letter-size paper

Automatic duplex printing

Walk-up USB printing (no computer required

Copy Copies at up to 18 ppm

Copies at up to 20 ppm

Copy resolution is 300 dots per inch (dpi)

50-page document feeder that supports page sizes from 127 to 356 mm (5 to 14 in) in length and from 127 to 216 mm (5 to 8.5 in) in width

Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 215 mm (8.5 in) in width

Automatic duplex copying

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Scan Scans in black and white with resolution up to 1200 dpi

Scans in color with resolution up to 600 dpi

Automatic duplex scanning

Walk-up USB scanning (no computer required)

Fax V.34 with two RJ-11 fax

ports

#### Environmental features

Duplex printing Save paper by using the manual duplex printing option. Automatic duplex printing is available with the HP LaserJet Pro 400 color MFP M475dn and HP LaserJet Pro 400 color MFP M475dw models.

Print multiple pages per sheet

Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver.

Copies multiple pages per sheet

Save paper by copying two or four pages of an original document side-by-side on one sheet of paper.

Recycling Reduce waste by using recycled paper.

Recycle print cartridges by using the HP Planet Partners return process. Energy savings Instant on Fusing technology and sleep mode enable this product to quickly go into reduced power states when not printing, thus saving energy.

#### Accessibility features

The product includes several features that aid users with accessibility issues.

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#### Product views

Front view


|1|Document feeder cover| |---|---| |2|Document feeder input tray| |3|Document feeder input tray extension| |4|Document feeder output bin| |5|Color touch screen control panel| |6|Control-panel-adjustment lever| |7|DIMM access door| |8|Walk-up USB printing port| |9|On/Off button| |10|Optional Tray 3| |11|Tray 2 (access for clearing jams)| |12|Tray 1| |13|Print-cartridge-door handle| |14|Output bin stop| |15|Output bin|

##### Back view

|1|Fax ports| |---|---| |2|Network port|

|3|Hi-Speed USB 2.0 port| |4|Power connection| |5|Rear door (access for clearing jams)|

##### Interface ports

|1|Telephone “line out” port for attaching an extension phone, answering machine, or other device| |---|---| |2|Fax “line in” port for attaching fax line to product| |3|Network port| |4|Hi-Speed USB 2.0 port|

###### Serial number and model number location The serial number and product model number label is at the back of the product. NOTE: Another label is inside the front door.

| | |---|

##### Control panel layout


|1| |Touch screen display| |---|---|---| |2| |Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network. When connected, the light stops blinking and stays lit.

NOTE: Wireless models only|

|3| |Ready light: indicates the product is ready| |4| |Attention light: indicates a problem with the product| |5| |Help button and light: provides access to the control panel help system| |6| |Right arrow button and light: moves the cursor to the right or moves the display image to the next screen

NOTE: This button illuminates only when the current screen can use this feature.| |7| |Cancel button and light: clears settings, cancels the current job or exits the current screen.

NOTE: This button illuminates only when the current screen can use this feature.| |8| |Back button and light: returns to the previous screen

NOTE: This button illuminates only when the current screen can use this feature.| |9| |Left arrow button and light: moves the cursor to the left

NOTE: This button illuminates only when the current screen can use this feature.| |10| |Home button and light: provides access to the Home screen|

Buttons on the Home screen The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages.

| | |---|


HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.

NOTE: Wireless models only

NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.

####### Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen. If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

2 Control panel menus

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#### Setup Menu

To open this menu, touch the Setup button. The following sub menus are available:

##### HP Web Services menu

########### Menu item Description

Enable Web Services Enables HP Web Services so you can use HP ePrint and the Apps menu.

HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.

Use the Apps menu to print directly from select Web applications. Display E-Mail Address Select whether to display the product's IP address on the control panel. Print Information Sheet Print a page that contains the e-mail address for the product as well as other information

for HP Web Services. Turn ePrint On/Off Turn HP ePrint on or off. Turn Apps On/Off Turn the Apps feature on or off. Remove Web Services Remove HP Web Services from this product.

##### Reports menu

Use the Reports menu to print reports that provide information about the product.

Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu

are listed. Configuration Report Prints a list of all the product settings. Includes basic network information when the product is connected to a network. Supplies Status Prints the status for each print cartridge, including the following information:

Network Summary Prints a list of all product network settings Usage Page Prints a page that lists pages that were jammed or mispicked in the product,

monochrome (black and white) or color pages, and reports the count for pages scanned, faxed, and copied.

PCL Font List Prints a list of all the PCL fonts that are installed. PS Font List Prints a list of all the PostScript (PS) fonts that are installed PCL6 Font List Prints a list of all the PCL6 fonts that are installed Color Usage Log Prints a report that shows the user name, application name, and color usage

information on a job-by-job basis Service Page Prints the service report Diagnostics Page Prints the calibration and color diagnostics pages Print Quality Page Prints a page that helps solve problems with print quality

##### Quick Forms menu

########### Menu item Sub-menu item Description

Notebook Paper Narrow Rule

Wide Rule

Child Rule

Graph Paper 1/8 inch

5 mm

Checklist 1-Column

2-Column

Music Paper Portrait

Landscape

Prints pages that have preprinted lines

Prints pages that have preprinted graph lines

Prints pages that have preprinted lines with check boxes

Prints pages that have preprinted lines for writing music

##### Fax Setup menu

In the following table, items that have an asterisk (*) indicate the factory default setting.

Menu item Sub-menu item Sub-menu item Description

Fax Set-Up Utility This is a tool for configuring the fax settings. Follow the onscreen prompts and select the appropriate response for each question.

Basic Setup Time/Date (Settings for time format, current time, date format, and current date.)

Sets the time and date setting for the product.

Fax Header Enter your fax number.

Sets the identifying information that is sent to the receiving product.

Enter company name.

Answer Mode Automatic*

Manual

TAM

Fax/Tel

Sets the type of answer mode. The following options are available:

Rings to Answer Sets the number of rings that must occur before the fax modem answers. The default setting is 5.

Distinctive Ring All Rings*

Single

Double

Triple

Double and Triple

Dial Prefix On

Off*

Advanced Setup Fax Resolution Standard

Fine*

Superfine

If you have distinctive ring phone service, use this item to configure how the product responds to incoming calls.

Specifies a prefix number that must be dialed when sending faxes from the product. If you turn this feature on, the product prompts you to enter the number and then it automatically includes that number every time you send a fax.

Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller and the fax takes less time to transmit.

Photo

Lighter/Darker Sets the darkness of outgoing faxes. Fit to Page On*

Shrinks incoming faxes that are larger than the paper size set for the tray.

Off

Glass Size Letter

A4

Sets the default paper size for documents being scanned from the flatbed scanner.

Dialing Mode Tone*

Sets whether the product should use tone or pulse dialing.

Pulse

Redial if Busy On*

Off

Redial if No Answer On

Off*

Redial if Comm. Error On*

Off

Detect Dial Tone On

Off*

Sets whether the product should attempt to redial if the line is busy.

Sets whether the product should attempt to redial if the recipient fax number does not answer.

Sets whether the product should attempt to redial the recipient fax number if a communication error occurs.

Sets whether the product should check for a dial tone before sending a fax.

Billing Codes On

Off*

Extension Phone On*

Off

Stamp Faxes On

Off*

Private Receive On

Off*

Confirm Fax Number On

Off*

Allow Fax Reprint On*

Off

Fax/Tel Ring Time 20*

30

40

70

Print Duplex On

Enables the use of billing codes when set to On. A prompt appears where you can enter the billing code for an outgoing fax.

When this feature is enabled, you can press the 1-2-3 buttons on the extension phone to cause the product to answer an incoming fax call.

Sets the product to print the date, time, sender's phone number, and page number on each page of incoming faxes.

Setting the Private Receive feature to On requires you to set a product password. After setting the password, the following options are set:

Confirm a fax number by entering it a second time.

Sets whether incoming faxes are stored in memory for reprinting later.

Sets the time, in seconds, after which the product should stop sounding the Fax/Tel audible ring to notify the user of an incoming voice call.

Sets duplex printing as the default for faxes.

NOTE: This item is available only for duplex models. Fax Speed Fast (V.34)*

Off*

Sets the allowed fax communication speed.

Medium (V.17)

Slow (V.29)

##### System Setup menu

In the following table, items that have an asterisk (*) indicate the factory default setting.

Menu item Sub-menu item Sub-menu item Sub-menu item Description

Language (List of available control-panel display languages.)

Paper Setup Default Paper Size Letter

A4

Sets the language in which the control panel displays messages and product reports.

Sets the size for printing internal reports, faxes, or any print job that does not specify a size.

Legal

Default Paper Type

Lists available paper types.

Select the default size and type for Tray 1 from the list of available sizes and types.

Sets the type for printing internal reports, faxes, or any print job that does not specify a type.

Select the default size and type for Tray 2 from the list of available sizes and types.

Paper Out Action Wait forever*

Cancel

Override

Determines how the product reacts when a print job requires a paper size or type that is unavailable or when the tray is empty.

Print Quality Color Calibration Calibrate Now

Power-On Calibration

Performs a full calibration.

Adjust Alignment Print Test Page Use this menu to shift the margin alignment to center the image on the page from top to bottom and from left to right. Before adjusting these values, print a test page. It provides alignment guides in the X and Y directions so you can determine which adjustments are necessary.

Adjust Tray X1 Shift

Energy Settings Sleep Delay 15 Minutes*

30 Minutes

Off

1 Minute

Auto Power Down Power Down Delay

30 Minutes*

4 Hours

8 Hours

24 Hours

Never

Wake Events USB Job

LAN Job

Wireless Job

Volume Settings Alarm Volume

Ring Volume

Key-Press Volume

Phone Line Volume

Button Press

Time/Date (Settings for time format, current time, date format, and current date.)

Use the X1 Shift setting to center the image from side to side on a single-sided page or for the second side of a two-sided page.

Sets how long the product remains idle before it enters Sleep mode. The product automatically exits Sleep mode when you send a print job or press a control panel button.

NOTE: The default Sleep Delay time is 15 minutes.

Select the length of time after which the product automatically turns off.

NOTE: The default Power Down Delay time is 30 minutes.

Select whether the product wakes when it receives each of these types of jobs or actions.

The default for each option is Yes.

Set the volume levels for the product. The following options are available for each volume setting:

Sets the time and date setting for the product.

Product Security On

Off

USB Flash Drive On

Off

Disable Fax On

Sets the product-security feature. If you select the On setting, you must set a password.

Enable or disable printing directly from the USB port on the front of the product.

Enable or disable the Fax feature.

Off

Supply Settings Black Cartridge Very Low Setting Prompt

Continue*

Stop

Set how the product behaves when the black print cartridge reaches the very low threshold.

Low Threshold Enter percentage Use the arrow buttons to increase or decrease the percentage of estimated life remaining at which the product alerts you that the print cartridge is low.

For the black cartridge that ships with the product, the default is 27%. For the standard replacement black print cartridge, the default is 15%. For the highcapacity replacement black print cartridge, the default is 8%.

The default values are intended to provide approximately two weeks of use before the cartridge reaches the very low state.

Color Cartridges Very Low Setting Stop

Prompt

Continue

Print Black*

Low Threshold Cyan

Magenta

Yellow

Set how the product behaves when the one of the color print cartridges reaches the very low threshold.

When you choose to replace the very low print cartridge, color printing resumes automatically.

Enter percentage

Use the arrow buttons to increase or decrease the percentage of estimated life remaining at which the product alerts you that the print cartridge is low.

For the color print cartridges that ship with the product, the default is 20%. For the replacement color print cartridges, the default is 10%.

The default values are intended to provide approximately two weeks of use before the cartridge reaches the very low state.

Store Usage Data On Supply*

Not on Supply

Courier Font Regular

Dark

Color Copy On

Off

The product automatically stores print cartridge usage data in its internal memory. It can also store this data on memory chips in the print cartridges. Select the Not on Supply option to store the data only in the product memory.

The information stored on the print cartridge memory chip helps HP design future products to meet our customers' printing needs. HP collects a sampling of memory chips from print cartridges returned to HP's free return and recycling program. The memory chips from this sampling are read and studied in order to improve future HP products.

The data collected from the print cartridge memory chip does not contain information that can be used to identify a customer or user of the print cartridge or their product.

Sets Courier font values.

Enables or disables color copying.

##### Service menu

In the following table, items that have an asterisk (*) indicate the factory default setting.

Menu item Sub-menu item Sub-menu item Description

Fax Service Clear Saved Faxes Clears all faxes in memory.

Run Fax Test Performs a fax test to verify that the phone cord is plugged in the correct outlet and that there is a signal on the phone line. A fax test report is printed indicating the results.

Print T.30 Trace Now

Never*

Prints or schedules a report that is used to troubleshoot fax transmission issues.

If Error

At End of Call

Error Correction On*

Off

The error correction mode allows the sending device to retransmit data if it detects an error signal.

Fax Service Log The fax service log prints out the last 40 entries in the fax log.

Cleaning Page Cleans the product when specks or other marks appear on printed output. The cleaning process removes dust and excess toner from the paper path.

USB Speed High*

Full

Less Paper Curl

On

Off*

Archive Print On

Off*

Firmware Datecode

When selected, the product prompts you to load plain Letter or A4 paper in Tray 1. Touch the OK button to begin the cleaning process. Wait until the process completes. Discard the page that prints.

NOTE: For models that do not have an automatic

duplexer, the product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation.

Sets the USB speed for the USB connection to the computer. For the product to actually operate at high speed, it must have high speed enabled and be connected to an EHCI host controller that is also operating at high speed. This menu item also does not reflect the current operating speed of the product.

When printed pages are consistently curled, this option sets the product to a mode that reduces curl.

When printing pages that will be stored for a long time, this option sets the product to a mode that reduces toner smearing and dusting.

Displays the current firmware datecode

Restore Defaults

HP Smart Install

On*

Off

Sets all settings to the factory default values

Enable or disable the HP Smart Install tool.

Disable the tool if you want to connect to a network by using an Ethernet cable.

If you disable HP Smart Install, you must use the product software CD to install the product software.

##### Network Setup menu

In the following table, items that have an asterisk (*) indicate the factory default setting.

Menu item Sub-menu item Sub-menu item Description

Wireless Menu

NOTE: You can also access this menu by touching the Wireless

button on the control panel.

Wireless Direct Settings Wireless Direct On/Off Enables or disables the Direct Wi-Fi wireless access feature.

Wireless Direct Name Set the product's Direct Wifi name, so you can access it from other wireless devices that support the Wi-Fi Direct protocol.

Wireless Direct Mode Set the product's Direct Wifi mode.

Wireless Setup Wizard Guides you through the steps to set up the product on a wireless network

Wi-Fi Protected Setup If your wireless router supports this feature, use this method to set up the product on a wireless network. This is the simplest method.

Run Network Test Tests the wireless network and prints a report with the results.

Turn Wireless On/Off Enables or disables the wireless network feature. TCP/IP Config Automatic*

Automatic: The product automatically configures all the TCP/IP settings via DHCP, BootP or AutoIP.

Manual

Manual: You can manually configure the IP address, subnet mask, and default gateway. The control panel prompts you to specify values for each address section. As each address is completed, the product prompts for address confirmation before moving to the next one. After all three addresses are set, the network reinitializes.

Auto Crossover On*

Off

Network Services IPv4

IPv6

Link Speed Automatic*

Enables or disables the use of a standard 10/100 network cable when the product is directly connected to a computer.

Enable or disable the IPv4 and IPv6 protocols. By default, each protocol is enabled.

Sets the link speed manually if needed.

10T Full

10T Half

100TX Full

After setting the link speed, the product automatically restarts.

100TX Half

HTTPS Enforcement Yes

No*

Sets the product so that it communicates only with Web sites that use hypertext transfer protocol secure (HTTPS).

Restore Defaults Resets all network configurations to their factory defaults.

#### Function specific menus

The product features function-specific menus for copying, faxing, and scanning. To open these menus, touch the button for that function on the control panel.

Copy menu To open this menu, touch the Copy button, and then touch the Settings... button. NOTE: Settings that you change with this menu expire 2 minutes after the last copy completes.

| |

|---|

Menu item Sub-menu item Sub-menu item Description

ID Copy

NOTE: This item is available from the main Copy screen. You do not need to touch the Settings... button to access it.

Copies both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper.

Number of Copies (1–99) Specifies the number of copies Reduce/Enlarge Original=100%*

Specifies the size of the copy.

Legal to Letter=78%

Legal to A4=83%

A4 to Letter=94%

Letter to A4=97%

Full Page=91%

Fit to Page

2 Pages per Sheet

4 Pages per Sheet

Custom: 25 to 400%

Lighter/Darker Specifies the contrast of the

copy. Optimize Describe Original Auto Select*

Specifies the type of content in the original document, so the copy is the best match for the original.

Mixed

Text

Paper Paper Size

Paper Type

Picture

Specifies the paper size and type for copies.

Multi-Page Copy Off*

On

Collation On*

Off

Tray Select Auto Select*

Two Sided 1-Sided to 1-Sided*

Draft Mode Off*

On

Image Adjustment Lightness

Contrast

Sharpen

When this feature is on, the product prompts you to load another page onto the scanner glass or to indicate that the job is complete.

Specifies whether to collate copy jobs

Specifies which tray to use for copies.

Specifies the duplex setting for copies.

NOTE: This item is available for duplex models only.

Specifies whether to use draftquality printing for copies

Adjusts the image quality settings for copies

Background Removal

Color Balance

Grayness

Set as New Defaults Saves any changes you have made to this menu as the new defaults

Restore Defaults Restores the factory defaults for this menu

##### Fax menu

To open this menu, touch the Fax button, and then touch the Fax Menu button.

Menu item Sub-menu item Sub-menu item Description

Fax Reports Fax Confirmation On Every Fax

On Send Fax Only

On Receive Fax Only

Never*

Include First Page On*

Off

Fax Error Report On Every Error*

On Send Error

On Receive Error

Sets whether the product prints a confirmation report after a fax job.

Sets whether the product includes a thumbnail image of the first page of the fax on the report.

Sets whether the product prints a report after a failed fax job.

Never

Print Last Call Report Prints a detailed report of the last fax operation, either sent or received.

Fax Activity Log Print Log Now

Auto Log Print

Print Log Now: Prints a list of the faxes that have been sent from or received by this product.

Auto Log Print: Automatically prints a report after every fax job.

Print Phone Book Prints a list of the speed dials that have been set up for this product.

Print Junk Fax list Prints a list of phone numbers that are blocked from sending faxes to this product.

Print Billing Report Prints a list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code. This menu item appears only when the billing codes feature is turned on.

Print All Fax Reports Prints all fax-related reports. Send Options Send Fax Later Allows a fax to be sent at a later time and date. Broadcast Fax Sends a fax to multiple recipients.

Fax Job Status Displays pending fax jobs, and allows you to cancel pending fax jobs.

Fax Resolution Standard

Fine

Superfine

Photo

Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.

Receive Options Print Private Faxes Prints stored faxes when the private-receive feature is on. This menu item appears only when the private-receive feature is turned on. The product prompts you for the system password.

Block Junk Faxes Add Number

Delete Number

Delete All Numbers

Print Junk Fax list

Modifies the junk fax list. The junk fax list can contain up to 30 numbers. When the product receives a call from one of the junk fax numbers, it deletes the incoming fax. It also logs the junk fax in the activity log along with job-accounting information.

Reprint Faxes Prints the received faxes stored in available memory. This item is available only if you have turned on the Allow Fax Reprint feature in the Fax Setup menu.

Forward Fax On

Off*

Sets product to send all received faxes to another fax machine.

Polling Receive Allows the product to call another fax machine that has polling send enabled.

Phone Book Setup Individual Setup Edits the fax phone book speed dials and group-dial entries. The product supports up to 120 phone book entries, which can be either individual or group entries.

Group Setup

Delete Entry Deletes a specific phone book entry.

Delete All Entries Deletes all entries in the phone book.

Print Report Now Prints a list of all the individual and group dial entries in the phone book.

Change Defaults Opens the Fax Setup menu.

##### Scan menu

########### Menu item Sub-menu item Sub-menu item Description

Scan to USB Drive

Scan File Type JPEG

NOTE: Touch the Settings... button to access the sub menus.

PDF

Scan Resolution 75 dpi

150 dpi

300 dpi

Scan Paper Size Letter

Legal

Scans a document and stores it as a .PDF file or .JPEG image on the USB flash drive.

Specifies the resolution to use for the scanned image.

Scan quality increases with higher resolution, but the file size also increases.

Specifies the size of the page to use for the scanned file.

A4

Scan Source Document Feeder

Flatbed Scanner

Specifies whether the scanned page is in the document feeder or on the scanner glass.

File Name Prefix Provides a way to set a standard name prefix for scan job files.

Output Color Color

Black & White

Specifies whether the scan output file will be a color image or a monochrome image.

Set as New Defaults Saves any changes you have made to this menu as the new defaults.

##### USB Flash Drive

########### Menu item Description

Print Documents Prints documents stored on the USB drive. Use the arrow buttons to scroll through the documents. Touch the names of documents that you want to print.

Touch the summary screen to change settings such as the number of copies, the paper size, or the paper type.

Touch the Print button when you are ready to print the documents.

View and Print Photos Previews photos on the USB drive. Use the arrow buttons to scroll through the photos. Touch the preview image for each photo that you want to print. You can adjust the settings, and you can save the changes as the new default settings. When you are ready to print the photos, touch the Print button.

Scan to USB Drive Scans a document and stores it as a .PDF file or .JPEG image on the USB flash drive.

3 Software for Windows

ENWW 37

#### Supported operating systems and printer drivers for Windows

The product supports the following Windows operating systems:

######## Recommended software installation

The product supports the following Windows printer drivers:

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

NOTE: For more information about the UPD, see www.hp.com/go/upd.

| | |---|

#### Select the correct printer driver for Windows

Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). The following printer drivers are available at www.hp.com/go/ LJColorMFPM375_software or www.hp.com/go/LJColorMFPM475_software.

HP PCL 6 driver ● Provided as the default driver. This driver is automatically installed unless you select a different one.

HP UPD PS driver ● Recommended for printing with Adobe® software programs or with other

highly graphics-intensive software programs

● Provides support for printing from postscript emulation needs, or for postscript flash font support

ENWW Select the correct printer driver for Windows 39

##### HP Universal Print Driver (UPD)

The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.

The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.

For more information, go to www.hp.com/go/upd.

####### UPD installation modes

Traditional mode ● Use this mode if you are installing the driver from a CD for a single computer.

Dynamic mode ● To use this mode, download UPD from the Internet. See www.hp.com/go/ upd.

#### Change print job settings for Windows

Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.

| | |---|

##### Change the settings for all print jobs until the software program is closed

##### Change the default settings for all print jobs

######## 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Startmenu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.

Windows 7: Click Start, and then click Devices and Printers.

######### 2. Right-click the driver icon, and then select Printing Preferences.

ENWW Change print job settings for Windows 41

##### Change the product configuration settings

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.

Windows 7: Click Start, and then click Devices and Printers.

#### Remove the printer driver from Windows

######## Windows XP

######## Windows Vista

######## Windows 7

ENWW Remove the printer driver from Windows 43

#### Supported utilities for Windows

##### Other Windows components and utilities

#### Software for other operating systems

########### OS Software

UNIX For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX.

For Unix print drivers, go to www.hp.com/pond/modelscripts/index2. Linux For information, go to www.hp.com/go/linuxprinting.

4 Use the product with Mac

ENWW 45

#### Software for Mac

##### Supported operating systems and printer drivers for Mac

The product supports the following Mac operating systems:

● Mac OS X 10.5 and 10.6 NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6, Intel Core Processor Macs are supported. The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with Mac OS X computers. The HP printer PPD and PDE files, in combination with the built-in Apple PostScript printer drivers, provide full printing functionality and access to specific HP printer features.

| | |---|

##### Install software for Mac operating systems

####### Install software for Mac computers connected directly to the product

This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft).


####### Install software for Mac computers on a wired network

######## Configure the IP address

assigns an IP address or host name for the product.

######## Install the software

####### Install software for Mac computers on a wireless network

Before installing the product software, make sure the product is not connected to the network using a network cable. Make sure your Mac computer is connected to the same wireless network to which you plan to connect the product.

Use one of the following procedures to connect the product to the wireless network.

If your router supports Wi-Fi Protected Setup (WPS), use that method to add the product to your network. This is the simplest way to set up the product on a wireless network.

| | |---|

NOTE: Apple AirPort wireless routers do not support WPS button setup.

If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network settings from your system administrator, or complete the following tasks:

######## Connect the product to a wireless network using WPS by using the control panel menus

By default, Mac OS X uses the Bonjour method to find the product over the local network and add it to the printer pop-up menu. This method is best in most situations. If Mac OS X cannot find the HP printer driver, an error message displays. Reinstall the software.

| | |---|

######## Connect the product to a wireless network using a USB cable

If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the product on a wireless network. Using a USB cable to transfer settings makes setting up a wireless connection easier. After the setup is complete, you can disconnect the USB cable and use the wireless connection.

CAUTION: Do not connect the USB cable until the installation program prompts you.

##### Remove the printer driver from Mac operating systems

You must have administrator rights to remove the software.

NOTE: If you want to remove all the software associated with the project, use the HP Uninstaller utility in the Hewlett-Packard program group.

| | |---|

##### Priority for print settings for Mac

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

| | |---|

##### Change printer-driver settings for Mac

####### Change the settings for all print jobs until the software program is closed

####### Change the default settings for all print jobs

These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

####### Change the product configuration settings

##### Software for Mac computers

HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network.

######## Open the HP Utility

▲ From the dock, click HP Utility.

-orFrom Applications, open the Hewlett-Packard folder, and then click HP Utility.

######## HP Utility features

Use the HP Utility software to perform the following tasks:

##### Supported utilities for Mac

####### HP Embedded Web Server

The product is equipped with the HP Embedded Web server, which provides access to information about product and network activities. Access the HP Embedded Web Server from the HP Utility. Open the Printer Settings menu, and then select the Additional Settings option.

You can also access the HP Embedded Web Server from the Safari Web browser:

####### HP ePrint

With HP ePrint , you can print anywhere, anytime, from a mobile phone, laptop, or any other mobile device. HP ePrint works with any email-capable device. If you can e-mail, you can print to an HP ePrint-enabled product. For more details, go to www.hpeprintcenter.com.

NOTE: The product must be connected to a network and have Internet access to use HP ePrint.

| | |---|

HP ePrint is disabled as a default setting in the product. Use this procedure to enable it.

####### AirPrint

Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:

To use AirPrint, the product must be connected to a wireless network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/ airprint.

NOTE: You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/go/ LJColorMFPM375 or www.hp.com/go/LJColorMFPM475.

| | |---|

#### Basic print tasks with Mac

##### Cancel a print job with Mac

| | |---|

##### Change the paper size and type with Mac

##### Resize documents or print on a custom paper size with Mac

########### Mac OS X 10.5 and 10.6

Use one of these methods.

##### Create and use printing presets with Mac

Use printing presets to save the current printer driver settings for reuse.

######## Create a printing preset

######## Use printing presets

| |

|---|

##### Print a cover page with Mac

NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.

| | |---|

##### Use watermarks with Mac

##### Print multiple pages on one sheet of paper with Mac

##### Print on both sides of the page (duplex printing) with Mac

######## Use automatic duplex printing

######## Print on both sides manually

##### Set the color options with Mac

If you are using the HP Postscript printer driver for Mac, HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results.

In the following example, the images on the left were created without using the HP EasyColor option. The images on the right show the enhancements that result from using the HP EasyColor option.


The HP EasyColor option is enabled by default in the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, use the following procedure.

#### Use AirPrint

Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:

To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint. NOTE: You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/go/ LJColorMFPM375 or www.hp.com/go/LJColorMFPM475.

| | |---|

ENWW Use AirPrint 57

#### Fax with Mac

To send a fax by printing to a fax driver, complete the following steps:

| |

|---|

#### Scan with Mac

Use the HP Scan software to scan images to a Mac computer.

To use presets optimized for pictures or text documents, select a preset from the Scanning Presets pop-up menu. To adjust the settings, click the Edit button. When you are ready to scan, click the Scan button.

| | |---|

ENWW Scan with Mac 59

#### Solve problems with Mac

For information about solving problems with a Mac, see Solve product software problems with Mac on page 283.

5 Connect the product with Windows

ENWW 61

#### Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

#### Use HP Smart Install to connect to a computer, a wired network, or a wireless network

The software installation files are in the product memory. The HP Smart Install program uses a USB cable to transfer the installation files from the product to your computer. This installer supports USB connections, wired networks, and wireless networks. It installs all files you need to print, copy, scan, and fax. To use the HP Smart Install program, follow one of these procedures, depending on your connection type.

NOTE: If you prefer not to use the HP Smart Install program, you can insert the product CD to install the software.

| | |---|

##### HP Smart Install for Windows direct connections (USB)

NOTE: The HP Smart Install program might take a few minutes to start. If the HP Smart Install program does not start automatically, AutoPlay might be disabled on the computer. Browse the computer and double-click the HP Smart Install drive to run the program.

| | |---|

NOTE: If the HP Smart Install program fails, disconnect the USB cable, turn the product off and then on again, and then insert the product CD into your computer. Follow the onscreen instructions. Connect the cable only when the software prompts you.

| | |---|

##### HP Smart Install for Windows wired networks

NOTE: If the HP Smart Install program fails, insert the product CD into your computer. Follow the onscreen instructions.

| | |---|

##### HP Smart Install for Windows wireless networks, method 1: Use theproduct control panel

NOTE: Use this method only if you know your wireless network SSID and password.

| | |---|

##### HP Smart Install for Windows wireless networks, method 2: Temporarilyconnect a USB cable

##### HP Smart Install for Windows wireless networks, method 3: Use WPS

ENWW Use HP Smart Install to connect to a computer, a wired network, or a wireless network 63

#### Connect with USB

NOTE: Use this procedure if you are not using the HP Smart Install.

| | |---|

This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft).

CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.

##### CD installation


#### Connect to a network with Windows

##### Supported network protocols

To connect a networking-equipped product to a network, you need a network that uses one or more of the following protocols.

##### Install the product on a wired network with Windows

NOTE: Use this procedure if you are not using the HP Smart Install.

| | |---|

####### Obtain the IP address

||Jetdirect Page HP Color LaserJet

Page 1| |---| | |---|

####### Install the software

##### Install the product on a wireless network with Windows (wireless models only)

NOTE: Use this procedure if you are not using the HP Smart Install.

| | |---|

Before installing the product software, make sure the product is not connected to the network using a network cable.

If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network settings from your system administrator, or complete the following tasks:

####### Connect the product to a wireless network using WPS

If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the product on a wireless network.

NOTE: If this method is not successful, try using the Wireless Setup Wizard on the product control panel or try using the USB cable connection method.

| | |---|

####### Connect the product to a wireless network using the Wireless Setup Wizard

If your wireless router does not support WiFi-Protected Setup (WPS), you can use this method to install the product on a wireless network.

####### Connect the product to a wireless network using a USB cable

If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the product on a wireless network. Using a USB cable to transfer settings makes setting up a wireless

connection easier. After the setup is complete, you can disconnect the USB cable and use the wireless connection.

CAUTION: Do not connect the USB cable until the installation program prompts you.

####### Install the software for a wireless product currently on the network

If the product already has an IP address on a wireless network and you want to install product software on a computer, complete the following steps.

##### Configure IP network settings with Windows

####### View or change network settings

Use the embedded Web server to view or change IP configuration settings.

####### Set or change the product password

Use the HP Embedded Web Server to set a password or change an existing password for a product on a network.

| |

|---|

NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button.

####### Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.

####### Link speed and duplex settings

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

| |

|---|

The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.

NOTE: The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer).

| | |---|

NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle.

| | |---|

Setting Description

Automatic The print server automatically configures itself for the highest link speed and

communication mode allowed on the network. 10T Half 10 megabytes per second (Mbps), half-duplex operation 10T Full 10 Mbps, full-duplex operation 100TX Half 100 Mbps, half-duplex operation 100TX Full 100 Mbps, full-duplex operation

6 Paper and print media

ENWW 71

#### Understand paper use

This product supports a variety of paper and other print media. Paper or print media that does not meet the following guidelines might cause poor print quality, increased jams, and premature wear on the product.

It is possible for paper to meet all of these guidelines and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.

CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the product.

Use the following guidelines to obtain satisfactory results when using special paper or print media. Set the paper type and size in the printer driver to obtain the best results.

Media type Do Do not

Envelopes ● Store envelopes flat.

Labels ● Use only labels that have no exposed backing between them.

Transparencies ● Use only transparencies that are approved for use in color laser printers.

● Place transparencies on a flat surface after removing them from the product.

● Do not use transparent print media not approved for laser printers.

########### Media type Do Do not

Letterhead or preprinted forms ● Use only letterhead or forms approved for use in laser printers.

Heavy paper ● Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product.

Glossy or coated paper ● Use only glossy or coated paper that is approved for use in laser printers.

● Do not use raised or metallic letterhead.

● Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.

● Do not use glossy or coated paper designed for use in inkjet products.

ENWW Understand paper use 73

#### Change the printer driver to match the paper type and size in Windows

#### Supported paper sizes

NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing.

| | |---|

Size Dimensions Tray 1 Tray 2 or optional Tray 3

Automatic duplex printing

Letter 216 x 279 mm (8.5 x 11 inches)

Legal 216 x 356 mm (8.5 x 14 inches)

Executive 184 x 267 mm (7.24 x 10.51 inches)

B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)

16k 184 x 260 mm (7.24 x 10.23 inches)

195 x 270 mm (7.68 x 10.62 inches)

197 x 273 mm (7.75 x 10.75 inches) 8.5 x 13 216 x 330 mm (8.5 x 13 inches)

10 x 15 cm 100 x 150 mm (3.9 x 5.9 inches)

Custom Minimum: 76 x 127 mm (3 x 5 in)

Maximum: 216 x 356 mm (8.5 x 14 in) Custom Minimum: 102 x 153 mm (4 x 6 in)

Maximum: 216 x 356 mm (8.5 x 14 in)

Size Dimensions Tray 1 Tray 2 Automatic duplex printing

Envelope #10 105 x 241 mm (4.13 x 9.49 inches)

Envelope DL 110 x 220 mm (4.33 x 8.66 inches)

Envelope C5 162 x 229 mm (6.93 x 9.84 inches)

ENWW Supported paper sizes 75

########## Table 6-2 Supported envelopes and postcards (continued)

########### Size Dimensions Tray 1 Tray 2 Automatic duplex printing

Envelope B5 176 x 250 mm (6.7 x 9.8 inches)

Envelope Monarch

98 x 191 mm (3.9 x 7.5 inches)

Postcard 100 x 148 mm (3.94 x 5.83 inches)

Double postcard

148 x 200 mm (5.83 x 7.87 inches)

#### Supported paper types and tray capacity

########## Table 6-3 Tray 1

########### Paper type Weight Capacity1 Paper orientation

Every day:

Presentation:

Brochure:

Photo/cover

60 to 90 g/m2 (16 to 24 lb) Up to 50 sheets Side to be printed on face-up, with the top edge at the back of the tray

Up to 176 g/m2 (47 lb)2, 3 Up to 5 mm (0.2 in) stack height Side to be printed on face-up, with the top edge at the back of the tray

Up to 176 g/m2 (47 lb)2, 3 Up to 5 mm (0.2 in) stack height Side to be printed on face-up, with the top edge at the back of the tray

Up to 176 g/m2 (47 lb)2, 3 Up to 5 mm (0.2 in) stack height Side to be printed on face-up, with the top edge at the back of the tray

########## Table 6-3 Tray 1 (continued)Paper type Weight Capacity1 Paper orientation

Other:

Up to 50 sheets, or 10 envelopes

Side to be printed on face-up, with the top edge toward the product

########## Table 6-4 Tray 2 and Tray 3Media type Weight Capacity1 Paper orientation

Every day:

Presentation:

Brochure:

60 to 90 g/m2 (16 to 24 lb) Up to 250 sheets Side to be printed on face-up, with the top edge at the back of the tray

Up to 163 g/m2 (43 lb)2 Up to 12.5 mm (0.5 in) stack height

Side to be printed on face-up, with the top edge at the back of the tray

Up to 163 g/m2 (43 lb)2 Up to 12.5 mm (0.5 in) stack height

Side to be printed on face-up, with the top edge at the back of the tray

########## Table 6-4 Tray 2 and Tray 3 (continued)

########### Media type Weight Capacity1 Paper orientation

Photo/cover

Up to 163 g/m2 (43 lb)2

Postcard: Up to 176 g/m2 (47 lb)

Up to 12.5 mm (0.5 in) stack height

Side to be printed on face-up, with the top edge at the back of the tray

Other:

Up to 50 sheets, or 10 envelopes

Side to be printed on face-up, with the top edge at the back of the tray or the stamp-end at the back of the tray

#### Load paper trays

##### Load Tray 1




NOTE: Place the paper into Tray 1 with the side to be printed on face-up and the top toward the product.


##### Load Tray 2 or optional Tray 3

######### 2. Slide open the paper length and width guides.

######### 3. To load Legal-size paper, extend the tray bypressing and holding the extension tab whilepulling the front of the tray toward you.

NOTE: When it is loaded with Legal-size paper, the tray extends from the front of the product approximately 64 mm (2.5 inches).

######### 4. Place the paper in the tray and make surethat it is flat at all four corners. Slide the sidepaper width guides so that they align with thepaper-size marking in the bottom of the tray.Slide the front paper length guide so that itpushes the stack of paper against the back ofthe tray.





































































































##### Load the document feeder

The document feeder holds up to 50 sheets of 75 g/m2 (20 lb bond) paper.

CAUTION: To prevent damage to the product, do not load an original document that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder.

#### Configure trays

By default, the product pulls paper from Tray 1. If Tray 1 is empty, the product pulls paper from Tray 2, or Tray 3 if it installed. Configuring the tray on this product changes the heat and speed settings to obtain the best print quality for the type of paper that you are using. If you are using special paper for all or most print jobs on the product, change this default setting on the product.

The following table lists possible ways you can use the tray settings to meet your printing needs.

Paper use Configure the product Print

Load Tray 1 and one other tray with the same paper, and have the product pick paper from one tray if the other one is empty.

Load paper in Tray 1. No configuration is needed, if the default settings for type and size have not been changed.

From the software program, print the job.

Occasionally use special paper, such as heavy paper or letterhead, from a tray that usually contains plain paper.

Frequently use special paper, such as heavy paper or letterhead, from one tray.

Load special paper in Tray 1. From the software program print dialog,

chose the paper type that matches the special paper loaded in the tray before sending the print job.

Load special paper in Tray 1, and configure the tray for the paper type.

From the software program print dialog, chose the paper type that matches the special paper loaded in the tray before sending the print job.

######## Configure trays

ENWW Configure trays 85

7 Print cartridges

The information contained herein is subject to change without notice. For the latest User Guide information go to www.hp.com/go/LJColorMFPM375_manuals or www.hp.com/go/ LJColorMFPM475_manuals.

#### Print cartridge information

########### Color Cartridge number Part number

Standard-capacity replacement black print cartridge

High-capacity replacement black print cartridge

305A CE410A

305X CE410X

Replacement cyan print cartridge 305A CE411A Replacement yellow print cartridge 305A CE412A Replacement magenta print cartridge 305A CE413A

Accessibility: The print cartridge can be installed and removed by using one hand. Environmental features: Recycle print cartridges by using the HP Planet Partners return and recycling program. For more information about supplies, go to www.hp.com/go/learnaboutsupplies.

ENWW Print cartridge information 87

#### Supplies views

Print cartridge views

| | |

|---|---| | | |

| | | |---|---|

|1|Cartridge memory chip| |---|---| |2|Plastic shield| |3|Imaging Drum. Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems.|

#### Manage print cartridges

Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output.

##### Change settings for print cartridges

####### Print when a print cartridge is at estimated end of life

Supply-related notifications are communicated on the product control panel.

Print-quality problems can occur when using a cartridge that is at its estimated end of life. The supply does not need to be replaced at this point in time unless the print quality is no longer acceptable.

NOTE: Using the Continue setting allows printing beyond Very Low without customer interaction and can result in unsatisfactory print quality. When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. To configure the product to print in color and use the remaining toner in the print cartridge past very low, follow these steps:

| | |---|

When you choose to replace the very low print cartridge, color printing resumes automatically.

####### Enable or disable the At Very Low settings from the control panel

You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new print cartridge.

When the product is set to the Stop option, there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped.

When the product is set to the Prompt option, there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged.

Once an HP supply has reached very low, HP’s premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

####### Print with EconoMode

EconoMode uses less toner, which might extend the life of the print cartridge.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print cartridge.

##### Store and recycle supplies

####### Recycle supplies

To recycle a genuine HP print cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item.

####### Print-cartridge storage

Do not remove the print cartridge from its package until you are ready to use it.

CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

####### HP policy on non-HP print cartridges

Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.

NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements.

| | |---|

##### HP anticounterfeit Web site

Go to www.hp.com/go/anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.

Your print cartridge might not be a genuine HP print cartridge if you notice the following:

#### Replacement instructions

##### Replace the print cartridges

The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y).

CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.



#### Solve problems with supplies

##### Check the print cartridges

Check each print cartridge, and replace it if necessary, if you are having any of the following problems:

| | |---|

If you determine that you need to replace a print cartridge, print the Supplies Status Page to find the part number for the correct genuine HP print cartridge.

Type of print cartridge Steps to resolve the problem

Refilled or remanufactured print cartridge

Hewlett Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured print cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.

Genuine HP print cartridge 1. The product control panel or the Supplies Status page indicates Very Low status when the cartridge has reached the end of its estimated life. Replace the print cartridge if print quality is no longer acceptable.

####### Print the Supplies Status page

The Supplies Status page indicates the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other useful information.

####### Interpret the Print Quality Page

This page contains five bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular print cartridge.

|Section|Print-cartridge| |---|---|

|1|Yellow| |2|Cyan| |3|Black| |4|Magenta|

####### Inspect the print cartridge for damage

CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems.

####### Repeating defects

If defects repeat at any of the following intervals on the page, a print cartridge might be damaged.

##### Interpret control panel messages for supplies

10.100X Supply Memory Error Description A specific print cartridge has a faulty or missing memory chip. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow. Recommended action Check the memory chip. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the print cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message appears, then there is an engine problem. If a different 10.100X message appears, replace the cartridge. If the problem is not solved, replace the cartridge.

Black Cartridge Low Description The print cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand.

Black in wrong position Description The print cartridge is installed in the incorrect slot. Recommended action

Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

####### Black Very Low

######## Description

The print cartridge is at the end of its useful life. The product continues printing to prevent fax interruptions.

Cyan Cartridge Low Description The print cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand.

Cyan in wrong position Description The print cartridge is installed in the incorrect slot. Recommended action

Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

####### Cyan Very Low

######## Description

The print cartridge is at the end of its useful life. When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. When you choose to replace the very low print cartridge, color printing resumes automatically.

######## Recommended action

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

Genuine HP supply installed Description A genuine HP supply was installed.

No action necessary.

####### Incompatible

######## Description

You have installed a print cartridge that is intended for use in a different HP product model. The product might not function correctly with this print cartridge installed.

Recommended action Install the correct print cartridge for this product.

Install [color] cartridge Description One of the color cartridges is not installed with the door closed. Recommended action Install the indicated color cartridge.

Magenta Cartridge Low Description The print cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand.

Magenta in wrong position Description The print cartridge is installed in the incorrect slot. Recommended action

Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

####### Magenta Very Low

######## Description

The print cartridge is at the end of its useful life. When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. When you choose to replace the very low print cartridge, color printing resumes automatically.

Remove shipping lock from cartridge Description A print cartridge shipping lock is installed. Recommended action Pull the orange tab to remove the shipping lock from the cartridge.

Remove shipping locks from cartridges Description A print cartridge shipping lock is installed on one or more print cartridges. Recommended action Pull the orange tab to remove the shipping lock from the cartridge.

####### Replace [color]

######## Description

The print cartridge is at the end of its useful life, and the product is customer-configured to stop printing when it reaches the very low state.

######## Recommended action

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

Unsupported Press [OK] to continue Description The product has detected a print cartridge that was not made by HP.

Press the OK button to continue printing. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.

####### Used in use

######## Description

You are using a print cartridge that reached the default low threshold while it was installed in a product.

Recommended action Printing can continue, but consider having a replacement supply on hand.

Used [color] installed, to accept press OK Description A used color print cartridge has been installed or moved. Recommended action Touch the OK button to return to the Ready state.

####### Used supplies in use

######## Description

You are using more than one print cartridge that reached the default low threshold while it was installed in a product.

Recommended action Printing can continue, but consider having replacement supplies on hand.

Yellow Cartridge Low Description The print cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand.

Yellow in wrong position Description The print cartridge is installed in the incorrect slot.

Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

####### Yellow Very Low

######## Description

The print cartridge is at the end of its useful life. When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. When you choose to replace the very low print cartridge, color printing resumes automatically.

######## Recommended action

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

8Print tasks

ENWW 107

#### Cancel a print job

| | |---|

#### Basic print tasks with Windows

The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog.

##### Open the printer driver with Windows


| | |---|


| | |---|

##### Get help for any printing option with Windows


| |

|---|

##### Change the number of print copies with Windows

##### Save custom print settings for reuse with Windows

####### Use a printing shortcut with Windows


| | |---|


| |

|---|

######## 3. Click the Printing Shortcuts tab.

######### 4. Select one of the shortcuts, and then click theOK button.

NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.

####### Create printing shortcuts


| | |---|



| | |---|


| | |---|


| | |---|

NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.



| | |---|


| | |---|


##### Improve print quality with Windows

####### Select the page size with Windows

####### Select a custom page size with Windows

| | |---|

####### Select the paper type with Windows

####### Select the paper tray with Windows

##### Print on both sides (duplex) with Windows

####### Print on both sides manually with Windows


| | |---|


| | |---|


| | |---|



####### Automatically print on both sides with Windows


| | |---|

######### 2. Select the product, and then click theProperties or Preferences button.

######### 3. Click the Finishing tab.

######### 4. Select the Print on both sides check box.Click the OK button to print the job.


| | |---|


| | |---|


##### Print multiple pages per sheet with Windows


| | |---|


| | |---|


| |

|---|


| | |---|


##### Select page orientation with Windows


| | |---|


| | |---|


| | |---|

To print the page image upside down, select the Rotate by 180 degrees option.


| | |---|

##### Set color options with Windows

#### Use HP ePrint

Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device.

NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint.

| | |---|

| | |---|

NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code.

ENWW Use HP ePrint 123

#### Additional print tasks with Windows

##### Print colored text as black (grayscale) with Windows

##### Print on preprinted letterhead or forms with Windows


| | |---|


| | |---|

######## 3. Click the Paper/Quality tab.

######### 4. From the Paper type drop-down list, click theMore... option.

######### 5. Expand the list of Type is: options.


| | |---|


| | |---|


| | |---|


| | |---|


##### Print on special paper, labels, or transparencies with Windows


| | |---|

######### 2. Select the product, and then click theProperties or Preferences button.

######## 3. Click the Paper/Quality tab.

######### 4. From the Paper type drop-down list, click theMore... option.


| | |---|


| | |---|


| | |---|

######### 5. Expand the list of Type is: options.

######### 6. Expand the category of paper types that bestdescribes your paper.

NOTE: Labels and transparencies are in the list of Other options.

######### 7. Select the option for the type of paper you areusing, and click the OK button.


| | |---|


| | |---|


##### Print the first or last page on different paper with Windows


| | |---|


| | |---|


| | |---|

######## 4. In the Special pages area, click the Printpages on different paper option, and thenclick the Settings button.

######### 5. In the Pages in document area, select eitherthe First or Last option.

######### 6. Select the correct options from the Papersource and Paper type drop-down lists. Clickthe Add button.


| | |---|


| | |---|


| | |---|


| | |---|


| | |---|

##### Scale a document to fit page size with Windows

######## click Print.


| | |---|


| | |---|


| | |---|

then select a size from the drop-down list.


| | |---|

##### Add a watermark to a document with Windows

Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button.

##### Create a booklet with Windows


| | |---|


| | |---|

######### 3. Click the Finishing tab.

######## 4. Select the Print on both sides check box.

######## 5. In the Booklet layout drop-down list, click theLeft binding or Right binding option. ThePages per sheet option automaticallychanges to 2 pages per sheet.


| | |---|



| | |---|

######### 6. Retrieve the printed stack from the output bin,and maintaining the same orientation, place itwith the printed-side facing down in Tray 1.

######### 7. On the control panel, touch the OK button toprint the second side of the job.


#### Walk-up USB printing

This product features printing from a USB flash drive, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files:


ENWW Walk-up USB printing 137

9 Color

ENWW 139

#### Adjust color

Manage color by changing the settings on the Color tab in the printer driver.

##### Change the color theme for a print job


| | |---|

##### Change the color options

Change the color options settings for the current print job from the color tab of the printer driver.

| | |---|


##### Manual color options

Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics, and photographs.

ENWW Adjust color 141

########## Table 9-1 Manual color options

Setting description Setting options

Edge Control

The Edge Control setting determines the rendering of edges. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly.

########### Halftone

Halftone options affect color output clarity and resolution.

########### Neutral Grays

The Neutral Grays setting determines the method for creating gray colors used in text, graphics, and photographs.

Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format. HP EasyColor technology enhances the entire image at one time, rather than dividing it into several pieces, which results in improved color consistency, sharper details, and faster printing. If you are using the HP Postscript printer driver for Mac, HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results. In the following example, the images on the left were created without using the HP EasyColor option. The images on the right show the enhancements that result from using the HP EasyColor option.


The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab in the Windows driver or the Color/ Quality Options tab in the Mac driver, and then click the HP EasyColor check box to clear it.


ENWW Use the HP EasyColor option 143

Match colors to your computer screen For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor:

10 Copy

ENWW 145

#### Use copy functions

##### Copy

##### Multiple copies

##### Copy a multiple-page original

##### Copy identification cards

Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time.

##### Cancel a copy job

| | |---|

##### Reduce or enlarge a copy

##### Collate a copy job

##### Make color or black and white copies

#### Copy settings

##### Change copy quality

The following copy-quality settings are available:

##### Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. This can cause vertical streaks on copy jobs from the document feeder, and specks on copy jobs from the flatbed scanner glass. Use the following procedure to clean the scanner glass and white plastic backing.

For vertical streaks on document feeder copy jobs, clean the document feeder scanner strip on the left side of the product with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

##### Adjust the lightness or darkness for copies

##### Define custom copy settings

When you change the copy settings at the control panel, the custom settings remain in effect for approximately 2 minutes after the job completes, and then the product returns to the default settings. To immediately return to the defaults, press the Cancel button from the Home screen.

####### Print or copy edge-to-edge

The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x 13.7 in), leaving a 4 mm unprintable border around the page.

######## Considerations for printing or scanning documents with cropped edges:

##### Set the paper size and type for copying on special paper


##### Restore copy default settings


#### Copy photos

NOTE: Copy photos from the scanner glass, not from the document feeder.

| | |---|

Copy mixed size originals Use the scanner glass to make copies of mixed size originals. NOTE: You can use the document feeder to copy mixed size originals only if the pages share a common dimension. For example, you can combine Letter and Legal size pages because they have the same width. Stack the pages so the top edges are even with each other and so the pages have the same width but varying lengths.

| | |---|

ENWW Copy mixed size originals 157

#### Copy on both sides

##### Copy on both sides automatically (duplex models only)

##### Copy on both sides manually


ENWW Copy on both sides 159

11 Scan

● Use scan functions

● Scan settings ● Scan a photo

ENWW 161

#### Use scan functions

Use the product to scan a document from the scanner glass or document feeder. For duplex models, you can also create two-sided scans.

##### Scan methods

Perform scan jobs in the following ways.

NOTE: To learn about and use text-recognition software, install the Readiris program from the software CD. Text-recognition software is also known as optical character recognition (OCR) software.

| | |---|

####### Scan to a USB flash drive

NOTE: When the summary screen opens, you can touch it to adjust settings.

| | |---|

####### Scan by using HP Scan software (Windows)

| |

|---|

####### Scan by using other software

The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices.

While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant software program.

######## Scan from a TWAIN-compliant program

Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant or you do not know what the command is called, see the software program Help or documentation.

When scanning from a TWAIN-compliant program, the HP Scan software program might start automatically. If the HP Scan program starts, you can make changes while previewing the image. If the program does not start automatically, the image goes to the TWAIN-compliant program immediately.

Start the scan from within the TWAIN-compliant program. See the software program Help or documentation for information about the commands and steps to use.

######## Scan from a WIA-compliant program

WIA is another way to scan an image directly into a software program. WIA uses Microsoft software to scan, instead of the HP Scan software.

Generally, a software program is WIA-compliant if it has a command such as Picture/From Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-compliant, see the software program Help or documentation. Start the scan from within the WIA-compliant program. See the software program Help or documentation for information about the commands and steps to use.

######## -Or-

From the Windows control panel, in the Cameras and Scanner folder (located inside the Hardware and Sound folder for Windows Vista and Windows 7), double-click the product icon. This opens the standard Microsoft WIA Wizard, which enables you to scan to a file.

####### Scan by using optical character recognition (OCR) software

To import scanned text into your preferred word-processing program for editing, open the HP Scan software and select the shortcut named Save as Editable Text (OCR).

You can also use third-party OCR software. The Readiris OCR program is included on a separate CD that shipped with the product. To use the Readiris program, install it from the appropriate software CD, and then follow the instructions in the online Help.

##### Cancel a scan

To cancel a scan job, use one of the following procedures.

ENWW Use scan functions 163

#### Scan settings

##### Scanner resolution and color

If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images:

| | |---|

Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware resolution to up to 1200 ppi.

The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.

NOTE: Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process. Before setting the resolution and color, determine how you are going to use the scanned image.

| | |---|

####### Resolution and color guidelines

The following table describes the recommended resolution and color settings for different types of scan jobs.

NOTE: The default resolution is 200 ppi.

| | |---|

Intended use Recommended resolution Recommended color settings Fax 150 ppi ● Black and White E-mail 150 ppi ● Black and White, if the image does not require

smooth gradation

Edit text 300 ppi ● Black and White Print (graphics or text) 600 ppi for complex graphics, or if you

want to significantly enlarge the document

300 ppi for normal graphics and text

150 ppi for photos Display on screen 75 ppi ● Black and White for text

####### Color

You can set the color values to the following settings when scanning.

Setting Recommended use

Color Use this setting for high-quality color photos or documents in which the color is

important. Black and White Use this setting for text documents. Grayscale Use this setting when file size is an issue or when you want to scan a document or

photograph quickly.

ENWW Scan settings 165

##### Scan quality

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

#### Scan a photo

ENWW Scan a photo 167

12 Fax

ENWW 169

#### Set up fax

##### Install and connect the hardware

####### Connect fax to a telephone line

▲ Connect the telephone cable provided with the product to the fax “line in” port

on the product and to the telephone jack on the wall.

| | | |---|---| | | |

The product is an analog faxing device. HP recommends using the product on a dedicated analog telephone line. If you are using a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct filters and configure the digital settings correctly. For more information, contact your digital service provider.

NOTE: Some countries/regions might require an adapter to the phone cord that came with the product.

| | |---|

####### Connect additional devices

The product includes two fax ports:

| | | |---|---| | | |

, which connects the product to the wall telephone jack.

Connect additional devices in the order that is described in the following steps. The output port for each device is connected to the input port of the next, forming a "chain". If you do not want to connect a specific device, skip the step that explains it and continue to the next device.

NOTE: Do not connect more than three devices to the telephone line.

| | |---|

NOTE: Voicemail is not supported with this product.

| | |---|

######### 3. Remove the plastic insert from the "telephone line out" port (the port that is marked with thetelephone icon).

######### 4. To connect an internal or external modem on a computer, plug one end of a telephone cord intothe product “telephone line out” port . Plug the other end of the telephone cord into the fax“line in” port.

NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you have two “line” ports, see your modem documentation to make sure that you connect to the correct “line” port.

| | |---|

######### 5. To connect a caller-ID box, plug a telephone cord into the previous device’s “telephone” port.Plug the other end of the telephone cord into the caller-ID box “line” port.

######## Set up fax with a telephone answering machine

######## Set up fax with an extension phone

With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. The default setting is On. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product.

####### Setup for stand-alone fax

| | |---|

NOTE: The maximum number of characters for the fax header is 25.

| | |---|

##### Configure fax settings

You can configure the product fax settings from the control panel, the Fax Setup Wizard (if the software is installed), HP Device Toolbox (if the software is installed), or from the HP Embedded Web Server (if the product is connected to a network).

In the United States and many other countries/regions, setting the time, date, and other fax header information is a legal requirement.

####### Use the control panel to set the fax time, date, and header

To use the control panel to set the date, time, and header, complete the following steps:

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####### Use of common localized letters in fax headers

When using the control panel to enter your name in the header or to enter a name for a one-touch key, speed-dial entry, or group-dial entry, touch the 123 button to open a keypad that contains special characters.

##### Use the HP Fax Setup Wizard

If you did not complete the fax setup process at the time you installed the software, you can complete it at any time by using the HP Fax Setup Wizard.

#### Use the phone book

You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups of fax numbers.

##### Use the control panel to create and edit the fax phone book


##### Import or export Microsoft Outlook contacts into the fax phone book

Use phone-book data from other programs NOTE: Before a phone book from another program can be imported, you must use the export feature in that other program. HP ToolboxFX can import contact information from the following software program phone books.

| |

|---|

##### Delete phone book entries

You can delete all phone book entries that are programmed in the product.

CAUTION: After phone book entries are deleted, they cannot be recovered.


##### Use speed dials

####### Create and edit speed-dial entries


####### Delete speed-dial entries


##### Manage group-dial entries

####### Create and edit group-dial entries

####### Delete group-dial entries

#### Set fax settings

##### Send fax settings

####### Set special dialing symbols and options

You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line.

Special symbol Button Description

Dialing pause The Redial/Pause button is available on the control panel keypad for entering a fax number. You can also touch the comma button to insert a dialing pause.


Pause for dial tone The W button is available only when you are entering the fax number for a phone book entry. This character causes the product to wait for a dial tone before dialing the remainder of the telephone number.


Hook flash The R button is available only when you are entering the fax number for a phone book entry. This character causes the product to insert a hook flash.


######## Set a dialing prefix

A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50.

The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you have to dial a number such as 9 to get a telephone line outside of your company telephone system. While this setting is active, you can dial a fax number without the dial prefix by using manual dial.

####### Set the dial-tone detection

Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone.

The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions.

######## Set tone-dialing or pulse-dialing

Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing.

NOTE: The pulse-dialing option is not available in all countries/regions.

| | |---|

####### Set autoredial and the time between redials

If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-oncommunication-error options.

######## Set the redial-on-busy option

If this option is on, the product redials automatically if it receives a busy signal. The factory-set default for the redial-on-busy option is On.

######## Set the redial-on-no-answer option

If this option is on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off.

######## Set the redial-on-communication-error option

If this option is on, the product redials automatically if some sort of communication error occurs. The factory-set default for the redial-on-communication-error option is On.

####### Set light/dark and resolution

Set the default light/dark (contrast) setting The contrast affects the lightness and darkness of an outgoing fax as it is being sent. The default light/dark setting is the contrast that is normally applied to items that are being faxed. The slider is set to the middle as the default setting.

Set resolution settings NOTE: Increasing the resolution increases the fax size. Larger faxes increase the send time and could exceed the available memory in the product. Use this procedure to change the default resolution for all fax jobs to one of the following settings:

| | |---|

######## Set the default resolution setting

####### Cover-page templates

Several business and personal fax cover-page templates are available in the PC Fax Send software program.

NOTE: You cannot alter cover-sheet templates, but you can edit the fields within the templates.

| | |---|

####### Set billing codes

If the billing codes feature is on, the product prompts you to enter a billing code for each fax. The product increases the billing code count for each sent fax page. This includes all types of faxes except for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-dial fax, the product increases the billing code count for each successful fax that is sent to each destination.

The factory-set default for the billing-code setting is Off. The billing code can be any number from 1 through 250.

######## Set the billing-code setting

######## Use billing codes

######## Print the billing-code report

The billing-code report is a printed list of all the fax billing codes and the total number of faxes billed to each code.

NOTE: After the product prints this report, it deletes all billing data.

| | |---|

##### Receive fax settings

####### Set fax forwarding

You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax. If the product cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your product prints the fax.

If the product runs out of memory while receiving a fax, it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory.

When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving the faxes, and the answer mode must be set to Automatic.

####### Set the answer mode

Depending on the situation, set the product answer mode to Automatic, TAM, Fax/Tel, or Manual. The factory-set default is Automatic.

To set or change the answer mode, complete the following steps:

want to use.

####### Block or unblock fax numbers

If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation. You can unblock blocked fax numbers individually or all at one time.

NOTE: The sender of a blocked fax is not notified that the fax failed.

| | |---|

####### Set the number of rings-to-answer

When the answer mode is set to Automatic, the product rings-to-answer setting determines the number of times the telephone rings before the product answers an incoming call.

If the product is connected to a line that receives both fax and voice calls (a shared line) and that also uses an answering machine, you might need to adjust the rings-to-answer setting. The number of rings-to-answer for the product must be greater than the rings-to-answer on the answering machine. This allows the answering machine to answer the incoming call and record a message if it is a voice call. When the answering machine answers the call, the product listens to the call and automatically answers it if it detects fax tones.

The default setting for rings-to-answer is five for the U.S. and Canada, and two for other countries/ regions.

Use the following table to determine the number of rings-to-answer to use.

########### Type of telephone line Recommended rings-to-answer setting

Dedicated fax line (receiving only fax calls) Set to a number of rings within the range shown on the control-panel display. (The minimum and maximum number of rings allowed varies by country/region.)

One line with two separate numbers and a ring-pattern service

Shared line (receiving both fax and voice calls) with only an attached telephone

One or two rings. (If you have an answering machine or computer voicemail for the other telephone number, make sure that the product is set to a greater number of rings than the answering system. Also, use the distinctive-ring feature to differentiate between voice and fax calls.)

Five rings or more.

Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail

Two rings more than the answering machine or computer voicemail.

To set or change the number of rings-to-answer, use the following steps:

####### Set distinctive ring

Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the product can answer fax calls.

If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region.

NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than the default, All Rings, the product might not be able to receive faxes. The settings are as follows:

| | |---|

To change ring patterns for call answering, complete the following steps:

####### Use autoreduction for incoming faxes

If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size).

If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On.

If you have the Stamp Faxes option turned on, you might also want to turn on autoreduction. This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.

NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.

| | |---|

####### Set fax reprint settings

####### Set the fax sounds volume

Control the volume of the fax sounds from the control panel. You can make changes to the following sounds:

######## Set the alarm volume, phone-line volume, and ring volume

Repeat this step for each volume setting.

####### Set stamp-received faxes

The product prints the sender identification information at the top of each received fax. You can also stamp the incoming fax with your own header information to confirm the date and time that the fax was received. The factory-set default for stamp-received faxes is Off.

NOTE: Turning on the stamp-received setting might increase the page size and cause the product to print a second page.

| | |---|

NOTE: This option applies only to received faxes that the product prints.

| | |---|

####### Set the private receive feature

When the private-receive feature is active, received faxes are stored in memory. A password is required to print the stored faxes.

NOTE: When the product fax memory is full, the product cannot receive more fax jobs. If the private receive setting is enabled, make sure that the received faxes are checked and printed or deleted on a regular basis in order to avoid filling the fax memory.

| | |---|

| |

|---|

##### Set fax polling

If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is known as polling another machine).

The product dials the other fax machine and requests the fax.

#### Use fax

##### Fax software

####### Supported fax programs

The PC fax program that came with the product is the only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it will not function through the product modem.

##### Cancel a fax

Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.

####### Cancel the current fax

Press the Cancel button on the control panel. Any pages that have not been transmitted are canceled. Pressing the Cancel button also stops group-dial jobs.

####### Cancel a pending fax job

Use this procedure to cancel a fax job in the following situations:

##### Use fax on a DSL, PBX, or ISDN system

HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they can work with the proper filters, setup, and equipment from a digital services provider.

NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.

| | |---|

The HP LaserJet product is an analog device that is not compatible with all digital phone environments (unless a digital-to-analog converter is used). HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.

####### DSL

A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This product is not directly compatible with those digital signals. However, if the configuration is specified during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data.

NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers. A typical DSL modem employs a filter to separate the higher frequency DSL modem communication from lower frequency analog phone and fax modem communication. It is often necessary to use a filter with analog phones and analog fax products that are connected to a telephone line used by a DSL modem. The DSL service provider usually provides this filter. Contact the DSL provider for more information or for assistance.

| | |---|

####### PBX

The product is an analog device that is not compatible in all digital phone environments. Digital-toanalog filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX environment, it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.

Contact the PBX provider for more information and for assistance.

####### ISDN

The product is an analog device that is not compatible in all digital phone environments. Digital-toanalog filters or converters may be needed for faxing functionality. If faxing issues occur in an ISDN environment, it might be necessary to contact the ISDN provider for assistance. HP does not guarantee that the product will be compatible with ISDN digital environments or digital-to-analog converters.

##### Use fax on a VoIP service

Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services.

If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP network.

If the VoIP provider offers a "Pass through" mode for the connection, that will offer better fax performance on VoIP. Also if the provider has "comfort noise" added to the line, fax performance can be enhanced if this feature is not enabled.

If faxing problems continue, contact the VoIP provider.

##### Fax memory

####### Fax memory contents are retained when there is a loss of power

The flash memory protects against data loss when a power failure occurs. Other fax devices store fax pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can maintain its data for years without power applied.

##### Delete faxes from memory

Use this procedure only if you are concerned that someone else has access to your product and might try to reprint faxes from the memory.

CAUTION: In addition to clearing the reprint memory, this procedure clears any fax that is currently being sent, unsent faxes that are pending redial, faxes that are scheduled to be sent at a future time, and faxes that are not printed or forwarded.

##### Send a fax

####### Fax from the flatbed scanner

####### Fax from the document feeder

NOTE: The document feeder capacity is up to 50 sheets of 75 g/m2 or 20 lb paper.

CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder.

####### Use speed dials and group-dial entries


####### Send a fax from the software

The following information provides basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu.

You can fax electronic documents from a computer if you meet the following requirements:

######## Send a fax from the software

The procedure to send a fax varies according to your specifications. The most typical steps follow.

######## Send a fax from a third-party software program, such as Microsoft Word

####### Send a fax by dialing from a telephone connected to the fax line

Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.

NOTE: The telephone must be connected to the product "telephone" port .

| | |---|

####### Send a fax with confirmation

You can set the product so that it prompts you to enter the fax number a second time to confirm that you are sending the fax to the correct number.

####### Schedule a fax to be sent later

Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people. When this procedure is completed, the product scans the document into memory and then returns to the Ready state.

NOTE: If the product cannot transmit the fax at the scheduled time, that information is indicated on the fax error report (if that option is turned on) or recorded in the fax activity log. The transmittal might not be initiated because the fax-sending call is not answered, or because a busy signal stops the redial attempts.

| | |---|

If a fax has been scheduled to be sent at a future time but it requires updating, send the additional information as another job. All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes.

####### Use access codes, credit cards, or calling cards

To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes.

######## Send faxes internationally

To send a fax to an international destination, dial manually to allow for pauses and international dialing codes.

##### Receive a fax

####### Print a fax

When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory.

When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. To configure the product to print in color and use the remaining toner in the print cartridge past very low, follow these steps:

######## Print a stored fax when the private receive feature is on

To print stored faxes, you must provide the product security password. After the product prints the stored faxes, the faxes are deleted from memory.

######## Reprint a fax

When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages.

These faxes are stored continuously. Reprinting them does not clear them from the memory.

######## Turn on the Allow Fax Reprint feature

######## Reprint faxes

####### Receive faxes when fax tones are audible on the phone line

If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways:

NOTE: In order for the second method to work, the Extension Phone setting must be set to Yes.

| | |---|

#### Solve fax problems

##### Fax troubleshooting checklist

a. Print a configuration page from the control panel Reports menu to obtain the current

firmware date code. b. Go to www.hp.com.

| | |---|

NOTE: The product must be connected to a computer with internet access to upgrade firmware.

##### Fax error messages

Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement.

Communication error. Description A fax communication error occurred between the product and the sender or receiver. Recommended action

Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.

Try a different phone cord. Set the Fax Speed option to the Slow (V.29) setting or disable the Fast (V.34) setting. Turn off the Error Correction feature to prevent automatic error correction. NOTE: Turning off the Error Correction feature can reduce image quality.

| | |---|

Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number.

If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.

Document feeder door is open. Canceled fax. Description The cover at the top of the document feeder is open, and the product cannot send the fax. Recommended action Close the cover, and send the fax again.

Fax is busy. Canceled send. Description The fax line to which you were sending a fax was busy. The product has canceled sending the fax. Recommended action Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number.

Check that the Redial if Busy option is enabled.

Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results.

If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.

####### Fax is busy. Redial pending.

######## Description

The fax line to which you were sending a fax was busy. The product automatically redials the busy number.

Recommended action Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number.

Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results.

If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.

Fax receive error. Description An error occurred while trying to receive a fax. Recommended action Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product.

Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results.

Decrease the fax speed. Ask the sender to resend the fax. Turn off error-correction mode. Ask the sender to resend the fax.

NOTE: Turning off error-correction mode can reduce the quality of the fax image. Connect the product to a different phone line. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.

| | |---|

Fax Send error. Description An error occurred while trying to send a fax. Recommended action Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product. Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Connect the product to a different phone line. Set the fax resolution to Standard instead of the default of Fine. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.

####### Fax storage is full. Canceling the fax receive.

######## Description

During the fax transmission, the product ran out of memory. Only the pages that fit into memory will be printed.

######## Recommended action

Print all of the faxes, and then have the sender resend the fax. Have the sender divide the fax job into multiple jobs before resending. Cancel all fax jobs or clear the faxes from memory.

Fax storage is full. Canceling the fax receive. Description The amount of available memory for storing faxes is insufficient to store an incoming fax.

Recommended action If you are using the Private Receive feature, print all received faxes to regain some memory. If you still need more memory, clear faxes from memory. Open the Service menu. In the Fax Service menu, select the Clear Saved Faxes option.

####### Fax storage is full. Canceling the fax send.

######## Description

During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.

Recommended action Cancel the current job. Turn the product off, and then turn it on again. Try sending the job again. If the error reoccurs, cancel the job and turn the product off and then on a second time. The product might not have enough memory for some jobs.

No dial tone. Description The product could not detect a dial tone. Recommended action Check for a dial tone on the phone line by touching the Start Fax button. Unplug the telephone cord from both the product and the wall and replug the cord. Make sure that you are using the telephone cord that came with the product. Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. Make sure that the phone cord from the wall telephone jack is plugged into the line

port.

| | | |---|---| | | |

Plug the product phone cord into a jack for another phone line. Check the phone line by using the Run Fax Test option from the Service menu on the control panel. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.

No fax answer. Canceled send. Description Attempts to redial a fax number failed, or the Redial if No Answer option was turned off. Recommended action Call the recipient to ensure that the fax machine is on and ready.

Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and replug the cord. Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. Make sure that the phone cord from the wall telephone jack is plugged into the line

port.

| | | |---|---| | | |

Plug the product phone cord into a jack for another phone line. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.

No fax answer. Redial pending. Description The receiving fax line did not answer. The product attempts to redial after a few minutes. Recommended action Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. Make sure that the phone cord from the wall telephone jack is plugged into the line

port.

| | | |---|---| | | |

Plug the product phone cord into a jack for another phone line. Try a different phone cord. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.

No fax detected. Description The product answered the incoming call but did not detect that a fax machine was calling. Recommended action Allow the product to retry receiving the fax. Try a different phone cord. Plug the product phone cord into a jack for another phone line.

######### If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.

##### Troubleshoot fax codes and trace reports

####### View and interpret fax error codes

Use fax error codes from the fax activity log to solve problems with the product fax features.

Code number Description

232 Possible causes include the following:

To solve the issue, try the following steps:

282 The product has not received any data at the start of a page during reception in error correction mode, but the modem has not detected a remote disconnect. The remote machine is probably transmitting sync frames instead of data and has either jammed or broken.

The remote machine is probably transmitting sync frames instead of data and has either jammed or broken. Have the sender resend the fax after first requesting that the sender verify that the sending machine is working correctly.

321 There was a communication error with the receiving fax machine due to poor telephone line conditions.

Resend the fax at a different time when telephone line conditions have improved.

########### Code number Description

344-348 Possible causes include the following:

To solve the issue, try the following steps:

setting. 381 Possible causes include the following:

To solve the issue, try the following steps:

setting.

####### Fax trace report

A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call.

NOTE: This procedure prints a report for the last fax job, successful or not. To generate a report for each unsuccessful fax job, select the If Error setting. To generate a report for each fax job, select the At End of Call setting.

| | |---|

##### Fax logs and reports

Use the following instructions to print fax logs and reports:

####### Print all fax reports

Use this procedure to print all of the following reports at one time:


####### Print individual fax reports


####### Set the fax error report

A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events:

NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log.

| | |---|


##### Change error correction and fax speed

####### Set the fax-error-correction mode

Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On.

You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.

####### Change the fax speed

The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is Fast (V.34).

You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection.

##### Solve problems sending faxes

####### An error message displays on the control panel

######## The Communication error. message appears

If the product is connected to a digital phone line, verify that you are using the correct filter and settings provided by the digital service provider.

29) setting.

| | |---|

######## No dial tone.

######## The Fax is busy. message appears

######## The No fax answer. message appears

| | | |---|---| | | |

port.

######## Document feeder paper jam

######## The Fax storage is full. message appears

######## Scanner error

####### The control panel displays a Ready message with no attempt to send the fax

####### The control panel displays the message "Storing page 1" and does not progress beyond that message

● Delete stored faxes from memory. a. From the Home screen, touch the Setup button. b. Open the Service menu. c. Open the Fax Service menu. d. Select the Clear Saved Faxes item.

####### Faxes can be received, but not sent

Send fax and nothing happens.

####### Unable to use fax functions from the control panel

####### Unable to use speed dials

####### Unable to use group dials

####### Receive a recorded error message from the phone company when trying to send a fax

NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually.

| | |---|

####### Unable to send a fax when a phone is connected to the product

##### Solve problems receiving faxes

####### The fax does not respond

######## The fax has a dedicated phone line

● Set the Answer Mode option to the Automatic setting from the control panel.

######## An answering machine is connected to the product

######## A telephone handset is connected to the product

Set the Answer Mode option to the Automatic setting.

######## The Answer Mode setting is set to the Manual setting

● Touch the Start Fax button on the control panel.

######## Voice mail is available on the fax line

| | |---|

######## The product is connected to a DSL phone service

######## The product uses a fax over IP or VoIP phone service

####### An error message displays on the control panel

######## The No fax detected. message appears

NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by mistake and the caller hangs up, the No fax detected. message appears on the control panel.

| | |---|

######## The Communication error. message appears

| | |---|

######## The Fax storage is full. message appears

######## The Fax is busy. message appears

####### A fax is received but does not print

######## The Private Receive feature is on

NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the memory is full.

| | |---|

####### Sender receives a busy signal

######## A handset is connected to the product

Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/ Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device.

######## A phone line splitter is being used

####### No dial tone

● If using a phone line splitter, remove the phone line splitter and set up the phone as a downstream phone.

####### Cannot send or receive a fax on a PBX line

● If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line for your product.

##### Solve general fax problems

####### Faxes are sending slowly

The product is experiencing poor phone line quality.

| | |---|

####### Fax quality is poor

Fax is blurry or light.

| | |---|

####### Fax cuts off or prints on two pages

● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings.

NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages.

| | |---|

#### Regulatory information and warranties

For regulatory and warranty information, see Additional statements for telecom (fax) products on page 313.

ENWW Regulatory information and warranties 227

13 Manage and maintain

ENWW 229

#### Print information pages

Information pages reside within the product memory. These pages help diagnose and solve problems with the product.

NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel or the HP Embedded Web Server.

| | |---|

Menu Item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a control-panel menu layout map. Configuration Report Prints a list of the product settings Supplies Status Prints the print-cartridge status. Includes the following information:

Usage Page Displays the number of pages printed, faxed, copied, and scanned by the product PCL Font List Prints a list of all installed PCL 5 fonts PS Font List Prints a list of all installed PS fonts PCL6 Font List Prints a list of all installed PCL 6 fonts Color Usage Log Prints information about the color supply usage Service Page Prints the service page

Menu Item Description Diagnostics Page Prints diagnostic information about calibration and color quality Print Quality Page Prints a page that helps solve problems with print quality

ENWW Print information pages 231

#### Use the HP Embedded Web Server

This product is equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.

An “embedded” Web server resides on a hardware device (such as an HP LaserJet product) or in firmware, rather than as software that is loaded on a network server.

The advantage of an EWS is that it provides an interface to the product that anyone with a networkconnected product and computer can use. There is no special software to install or configure, but you must have a supported Web browser on the computer. To gain access to the EWS, type the IP address for the product in the address line of the browser. To find the IP address, print a configuration page.

NOTE: For Macintosh operating systems, you can use the EWS over a USB connection after installing the Macintosh software included with the product.

| | |---|

##### Open the HP Embedded Web Server

To open the HP Embedded Web Server, type the IP address or host name of the product in the address field of a supported Web browser. To find the IP address or host name, print a configuration page.

You can also open the HP Embedded Web Server from the printer driver. Open the Services tab and click the supplies icon.

NOTE: If an error occurs while opening the HP Embedded Web Server, confirm that the proxy settings are correct for your network.

| |

|---|

TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.

##### HP Embedded Web Server features

The EWS allows you to view product and network status and manage printing functions from a computer. With the EWS, you can complete the following tasks:

| | |---|

#### Use HP Web Jetadmin software

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin updates are periodically made available to provide support for specific product features. Visit www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about updates.

#### Product security features

The product includes a password feature that restricts access to setup features while allowing basic functions to continue. The password can be set from the EWS or the control panel.

Private receive can be used to store faxes on the product until you are at the product to print them.

##### Assign a system password

Assign a password for the product so that unauthorized users cannot change the product settings.

ENWW Use HP Web Jetadmin software 233

#### Economy settings

Print with EconoMode EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print cartridge.

Powersave modes The product includes features that can help reduce energy consumption The sleep mode feature reduces power consumption when the product has been inactive for an extended period. You can set the length of time before the product enters sleep mode. NOTE: This mode does not affect product warm-up time.

| | |---|

The Auto Power Down feature turns the product off after a certain length of time. You can adjust this time setting.

####### Set sleep delay

| | |---|

####### Set the Auto Power Down delay

| | |---|

##### Archive print

Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive.

ENWW Economy settings 235

#### Install memory DIMMs

This product comes with 192-megabyte (MB) random-access memory installed. You can install an additional 256-megabyte of memory for the product by adding a dual inline memory module (DIMM). You can also install a font DIMM to allow the product to print characters (for example, Chinese language or the Cyrillic alphabet characters).

CAUTION: Static electricity can damage electronic parts. When handling electronic parts, either wear an antistatic wrist strap, or frequently touch the surface of the antistatic package and then touch bare metal on the product.

##### Install memory DIMMs


CAUTION: Static electricity can damage electronic parts. When handling electronic parts, either wear an antistatic wrist strap, or frequently touch the surface of the antistatic package and then touch bare metal on the product.

| | | | | | |---|---|---|---|---| | | | | | | | | | | | |

| | | |---|---| | | | | | |


| | |---|

NOTE: If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that you are using the correct DIMM type.

| | | | | | |---|---|---|---|---| | | | | | | | | | | | |

| | | |---|---| | | | | | |

##### Enable memory

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista

NOTE: If the memory is not updated correctly after using the Update Now option, you can manually select the total amount of memory installed in the product in the Installable Options area.

The Update Now option overwrites any existing product configuration settings. Windows 7 1. Click Start.

NOTE: If the memory is not updated correctly after using the Update Now option, you can manually select the total amount of memory installed in the product in the Installable Options area.

The Update Now option overwrites any existing product configuration settings.

Mac OS X 10.5 and 10.6 1. From the Apple menu , click the System Preferences menu and then click

########### the Print & Fax icon.

##### Check DIMM installation

After installing the DIMM, make sure that the installation was successful.

NOTE: If you installed a product language (personality), check the "Installed Personalities and Options" section on the configuration page. This area should list the new product language.

| | |---|

##### Memory allocation

Utilities or jobs that you download to the product sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the product memory until you turn the product off.

Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.

NOTE: Overusing permanent resources or downloading them while the product is printing might affect product performance or the ability to print complex pages.

| | |---|

#### Clean the product

##### Clean the paper path

During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems.

####### Clean the paper path from the product control panel


NOTE: For models that do not have an automatic duplexer, the product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation.

| | |---|

##### Clean the scanner glass strip and platen

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

##### Clean the document feeder pickup rollers and separation pad

If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad.

##### Clean the touch screen

Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen gently with a clean, water-dampened, lint-free cloth.

CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray water directly onto the touch screen.

#### Product updates

Software and firmware updates and installation instructions for this product are available at www.hp.com/go/LJColorMFPM375 or www.hp.com/go/LJColorMFPM475. Click Support & Drivers, click the operating system, and then select the download for the product.

14 Solve problems

ENWW 245

#### Self help

In addition to the information in this guide, other sources are available that provide helpful information.

HP Help and Learn Center The HP Help and Learn Center and other documentation are on the CD that came with the product or in the HP Program folder on your computer. The HP Help and Learn Center is a product help tool that provides easy access to product information, HP product Web support, troubleshooting, and regulatory and safety information.

Quick Reference Topics Several Quick Reference Topics for this product are available at this Web site: www.hp.com/go/LJColorMFPM375 or www.hp.com/go/LJColorMFPM475

You can print these topics and keep them near the product. They are a handy reference for procedures that you perform frequently.

Quick Reference Guide This guide contains procedures for the most commonly used product functions. The guide is available from this Web site: www.hp.com/go/LJColorMFPM375 or www.hp.com/go/LJColorMFPM475

You can print this guide and keep it near the product. Control panel help The control panel has built-in help that guides you through several tasks, such as replacing print cartridges and clearing jams.

#### Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

##### Step 1: Check that the product power is on

##### Step 2: Check the control panel for error messages

The control panel should indicate ready status. If an error message appears, resolve the error.

##### Step 3: Test print functionality

| | |---|

ENWW Problem-solving checklist 247

##### Step 4: Test copy functionality

##### Step 5: Test the fax sending functionality

##### Step 6: Test the fax receiving functionality

##### Step 7: Try sending a print job from a computer

##### Step 8: Test the walk-up USB printing functionality

##### Factors that affect product performance

Several factors affect the time it takes to print a job:

#### Restore the factory-set defaults

CAUTION: Restoring the factory-set defaults returns all of the product and network settings to the factory defaults, and it also clears the fax header name, phone number, and any stored faxes in the product memory. This procedure also clears the fax phone book, and deletes any pages that are stored in the memory. The procedure then automatically restarts the product.

The product automatically restarts.

ENWW Restore the factory-set defaults 249

#### Paper feeds incorrectly or becomes jammed

##### The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

guides with the paper-size markings in the bottom of the tray.

to feed the paper manually. Load paper, and continue.

##### The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

##### Prevent paper jams

To reduce the number of paper jams, try these solutions.

ENWW Paper feeds incorrectly or becomes jammed 251

#### Clear jams

##### Jam locations

Jams can occur in these locations:



|1|Document feeder| |---|---| |2|Rear door| |3|Output bin| |4|Tray 1| |5|Tray 2| |6|Tray 2 jam-access area|

Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.

##### Clear jams from the document feeder


##### Clear jams in Tray 1

NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing.


NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.

##### Clear jams in Tray 2

NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.

##### Clear jams in the fuser area

CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing.

NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments.

##### Clear jams in the output bin

NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing.


##### Clear jams in the duplexer (duplexing models only)

CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing.

#### Improve print quality

You can prevent most print-quality problems by following these guidelines.