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Common questions
Common Questions
9 totalHow do I setup my HP LaserJet Pro MFP series for a wireless direct connection?
From the Home screen, go to Wireless > Wireless Direct Settings and select On. For LCD models: Press OK to open menus; navigate through Network Setup > Wireless Menu > Wireless Direct. Confirm by pressing the OK button.
How can I manage economy settings such as Sleep/Auto Off After on my HP LaserJet Pro MFP series printer?
Use the EcoSMART Console in Device Toolbox to adjust times for entering sleep mode and auto power down. You may also configure what triggers this behavior under System Setup. These settings help reduce energy consumption without compromising print quality.
How do I clear a paper jam from the input tray in my HP LaserJet Pro MFP series printer?
Turn off your printer, remove any visible loose paper and open the input tray. Carefully pull away any obstructed or double-fed sheets without tearing them out excessively. Replace any aligned but misfed papers to ensure a smooth feed.
How can I load paper into my HP LaserJet Pro MFP series printer?
Load paper face-up with the top edge forward in the input tray. Adjust the paper guides to fit snugly against the stack of paper. Follow the orientation rules as specified for single-sided or double-sided printing and specific paper types.
What is the procedure to manually print on both sides using my HP LaserJet Pro MFP series printer?
To print double-sided manually, first select Print > Printer Properties/Preferences in your software program. Under Layout settings, choose the Manual Duplex option and specify binding preferences as needed. After printing one side, reverse the order of printed pages back into the input tray to print the other side.
How do I select a specific paper type for printing on my HP LaserJet Pro MFP series printer?
In your software program, go to Print > Printer Properties or Preferences. Select tab settings accordingly based on the document you want to print and choose the appropriate paper type from the drop-down menu of supported types listed in the Paper/Quality tab.
Show 3 more questions
How do I check and manage fax time, date, and header information in my HP LaserJet Pro MFP series printer?
How do I use HP Web Services applications available for my touchscreen models of the HP LaserJet Pro MFP series printer?
What steps should I take if the product does not pick up paper correctly?
Full Manual
124 pages
LASERJET PRO MFP
User Guide
M125-126 M125-126 M127-128 M127-128
HP LaserJet Pro MFP M125, M126, M127, M128
User Guide
########## Copyright and License
© Copyright 2015 HP Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 1, 11/2015
########## Trademark Credits
Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.
Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.
Bluetooth is a trademark owned by its proprietor and used by HP Company under license.
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
Table of contents
Product front view ............................................................................................................................... 4 Product back view ............................................................................................................................... 5
Control panel overview .......................................................................................................................................... 6 M125a, M125r, M125ra, M126a .......................................................................................................... 6 M125nw, M125rnw, M126nw .............................................................................................................. 7 M127fn, M127fs, M128fn, M127fp, M128fp ....................................................................................... 8 M127fw and M128fw .......................................................................................................................... 9 Control-panel Home screen (touchscreen only) ............................................................................... 10
Supported paper sizes ...................................................................................................................... 12 Supported paper types ..................................................................................................................... 13
Load the input tray .............................................................................................................................................. 14 Tray adjustment for small paper sizes ............................................................................................. 16
How to print (Windows) ..................................................................................................................... 19 Manually print on both sides (Windows) ........................................................................................... 20 Print multiple pages per sheet (Windows) ........................................................................................ 22 Select the paper type (Windows) ...................................................................................................... 24 Additional printing information ........................................................................................................ 25
Print tasks (Mac OS X) .......................................................................................................................................... 27 How to print (Mac OS X) ..................................................................................................................... 27 Manually print on both sides (Mac OS X) ........................................................................................... 27 Print multiple pages per sheet (Mac OS X) ........................................................................................ 28 Select the paper type (Mac OS X) ...................................................................................................... 28
ENWW iii
Additional printing information ........................................................................................................ 28
Web-based printing ............................................................................................................................................. 30 HP ePrint ............................................................................................................................................ 30 HP ePrint software ............................................................................................................................ 30 AirPrint ............................................................................................................................................... 31
Set up HP Wireless Direct Printing ....................................................................................................................... 32
Connect the product .......................................................................................................................... 42 Configure the product ....................................................................................................................... 43
Configure fax time, date, and header ............................................................................. 43 Control panel ................................................................................................ 43 HP Fax Setup Wizard (Windows) .................................................................. 44
Configure for stand-alone fax ........................................................................................ 44 Configure for an answering machine .............................................................................. 46 Configure for an extension phone .................................................................................. 46
Install the HP Fax software (Windows, optional) .............................................................................. 48
Send a fax ............................................................................................................................................................ 49 Send a fax by dialing manually from the product control panel ...................................................... 49 Send a fax using the HP software (Windows) ................................................................................... 50
Create, edit, and delete speed-dial entries ......................................................................................................... 51 Create and edit speed-dial entries .................................................................................................... 51 Delete speed-dial entries .................................................................................................................. 51
HP Utility for Mac OS X ......................................................................................................................................... 58 Open the HP Utility ............................................................................................................................ 58 HP Utility features ............................................................................................................................. 58
Product security features .................................................................................................................................... 60 Set or change the product password ................................................................................................ 60 Lock the product ................................................................................................................................ 61
Economy settings ................................................................................................................................................ 62 Print with EconoMode ....................................................................................................................... 62 Configure the Sleep/Auto Off After setting ....................................................................................... 62
A Cartridge is low or Cartridge is very low message displays on the product control panel ............................. 64
Enable or disable the Very Low settings ........................................................................................... 64 Replace the toner cartridge ................................................................................................................................. 66
Configuration page ............................................................................................................................ 73 Supplies status page ......................................................................................................................... 73
Restore the factory-set defaults ......................................................................................................................... 75 Solve paper feed or jam problems ...................................................................................................................... 76
The product does not pick up paper ................................................................................................. 76 The product picks up multiple sheets of paper ................................................................................ 76 Frequent or recurring paper jams ..................................................................................................... 76 Prevent paper jams ........................................................................................................................... 78
Clear jams from the input tray ............................................................................................................................. 79 Clear jams in the toner-cartridge area ................................................................................................................ 82 Clear jams in the output bin ................................................................................................................................. 85 Clear jams in the document feeder ..................................................................................................................... 88 Improve print quality ........................................................................................................................................... 90
Print from a different software program .......................................................................................... 90 Set the paper-type setting for the print job ..................................................................................... 90
Check the paper-type setting (Windows) ....................................................................... 90 Check the paper-type setting (Mac OS X) ....................................................................... 90
Check the toner-cartridge status ...................................................................................................... 91 Print a cleaning page ......................................................................................................................... 91 Inspect the toner cartridge for damage ............................................................................................ 92 Check the paper and printing environment ...................................................................................... 92
Use paper that meets HP specifications ......................................................................... 92 Check the product environment ..................................................................................... 93
Check the EconoMode settings ......................................................................................................... 93
ENWW v
Improve copy and scan quality ............................................................................................................................ 94 Check the scanner glass for dirt and smudges ................................................................................. 94 Check the paper settings .................................................................................................................. 94 Optimize for text or pictures ............................................................................................................. 95 Edge-to-edge copying ....................................................................................................................... 95 Clean the pickup rollers and separation pad in the document feeder ............................................. 96
Improve fax image quality ................................................................................................................................... 97 Check the scanner glass for dirt or smudges ................................................................................... 97 Check the send-fax resolution setting .............................................................................................. 97 Check the lightness/darkness setting ............................................................................................... 98 Check the Error Correction setting .................................................................................................... 98 Check the Fit-to-Page setting ........................................................................................................... 99 Clean the pickup rollers and separation pad in the document feeder ............................................. 99 Send to a different fax machine ...................................................................................................... 100 Check the sender's fax machine ..................................................................................................... 100
Solve wired network problems .......................................................................................................................... 101 Poor physical connection ................................................................................................................ 101 The computer is using the incorrect IP address for the product .................................................... 101 The computer is unable to communicate with the product ........................................................... 101 The product is using incorrect link and duplex settings for the network ...................................... 102 New software programs might be causing compatibility problems .............................................. 102 The computer or workstation might be set up incorrectly ............................................................. 102 The product is disabled, or other network settings are incorrect .................................................. 102
Solve wireless network problems ..................................................................................................................... 103 Wireless connectivity checklist ....................................................................................................... 103 The product does not print after the wireless configuration completes ....................................... 104 The product does not print, and the computer has a third-party firewall installed ...................... 104 The wireless connection does not work after moving the wireless router or product .................. 104 Cannot connect more computers to the wireless product ............................................................. 104 The wireless product loses communication when connected to a VPN ......................................... 104 The network does not appear in the wireless networks list .......................................................... 104 The wireless network is not functioning ........................................................................................ 105 Perform a wireless network diagnostic test ................................................................................... 105 Reduce interference on a wireless network ................................................................................... 105
Solve fax problems ............................................................................................................................................ 107 Check the hardware setup .............................................................................................................. 107 Faxes are sending slowly ................................................................................................................ 108 Fax quality is poor ........................................................................................................................... 109 Fax cuts off or prints on two pages ................................................................................................. 110
######## Index ........................................................................................................................................................... 113
ENWW vii
1 Product introduction
ENWW 1
#### Product comparison
M125a, M125r, M125ra, M126a
Paper handling Input tray (150sheet capacity) Standard output bin (100-sheet capacity) Short-paper extender tool
Supported operating systems
Windows XP, 32bit
Windows Vista, 32-bit and 64-bit
Windows 2003 Server (32-bit and 64-bit), print and scan drivers only
Windows 2008 Server (32-bit and 64-bit), print and scan drivers only
Windows 2012 Server, print and scan drivers only
Mac OS X v10.6.8 or later
########## Supported print drivers
The HP PCLmS print driver is included on the in-box CD as the default print driver.
Connectivity Hi-Speed USB 2.0
10/100/1000 Ethernet LAN connection
Wireless network connection
Memory 128 MB RAM
Control-panel display
2-line LCD
Color graphical touchscreen
M125nw,
M127fp, M128fp M127fw, M128fw
M125a, M125r, M125ra, M126a
2-digit LED
Print Prints 20 pages per minute (ppm) on A4-size paper and 21 ppm on Letter-size paper
Copy Flatbed scanner supports paper up to A4 or Lettersize
Document feeder
Copy resolution is 300 dots per inch (dpi)
Scan Scan resolution up to 1200 dpi Scans in color
Fax V.34 with two RJ-11 fax ports Telephone handset
M125nw,
M127fp, M128fp M127fw, M128fw
ENWW Product comparison 3
#### Product views
###### Product front view
1 2 6
3
45 7
###### Product back view
###### 1
###### 2
###### 3
###### 4
ENWW Product views 5
#### Control panel overview
###### M125a, M125r, M125ra, M126a
2 3 4 5
| | | |---|---| | | |
61
7
891011
###### M125nw, M125rnw, M126nw
###### 1 432 5
###### 6
13
###### 7
###### 9 8
1112
10
###### M127fn, M127fs, M128fn, M127fp, M128fp
###### 1 432 5
###### 6
###### 7
| | | |---|---| | | |
###### 9 8
111213
10
###### M127fw and M128fw
###### 1
###### 9
###### 2
###### 8
###### 3
###### 7
###### 6
Control-panel Home screen (touchscreen only) The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages.
| | |---|
##### 1 2 3 4 5 6
10 7
##### 89
NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.
2 Paper trays
ENWW 11
#### Supported paper sizes and types
###### Supported paper sizes
| |
|---|
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Size Dimensions
Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in)
###### Supported paper types
| | |---|
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
ENWW Supported paper sizes and types 13
#### Load the input tray
| | |---|
NOTE: When you add new paper, make sure that you remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time.
The orientation of the paper in the tray varies depending on the type of print job. For additional information, see Table 2-1 Input tray paper orientation on page 15.
Table 2-1 Input tray paper orientation Paper type Duplex mode How to load paper Preprinted or letterhead 1–sided printing or 2–sided printing Face-up
Top edge leading into the product
Prepunched 1–sided printing or 2–sided printing Face-up Holes toward the left side of the product
Envelopes 1-sided printing Face-up
Top edge toward the right of the tray, postage end entering the product last
###### Tray adjustment for small paper sizes
To print on paper shorter than 185 mm (7.3 in), use the short-paper extender to modify the input tray.
3 Print
#### Print tasks (Windows)
###### How to print (Windows)
The following procedure describes the basic printing process for Windows.
| | |---|
###### Manually print on both sides (Windows)
NOTE: The name of the button varies for different software programs.
| | |---|
###### Print multiple pages per sheet (Windows)
NOTE: The name of the button varies for different software programs.
| | |---|
######### 5. Select the correct number of pages per sheetfrom the Pages per sheet drop-down list, andthen click or tap the Advanced button.
######### 6. Select the correct Pages per Sheet Layout optionfrom the drop-down list.
| | |---|
| | |---|
###### Select the paper type (Windows)
NOTE: The name of the button varies for different software programs.
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###### Additional printing information
Go to www.hp.com/support to visit the support Web site for this product and for details about performing specific print tasks, such as the following:
#### Print tasks (Mac OS X)
###### How to print (Mac OS X)
The following procedure describes the basic printing process for Mac OS X.
###### Manually print on both sides (Mac OS X)
| |
|---|
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
###### Print multiple pages per sheet (Mac OS X)
###### Select the paper type (Mac OS X)
###### Additional printing information
Go to www.hp.com/support to visit the support Web site for this product and for details about performing specific print tasks, such as the following:
#### Web-based printing
Several options are available for remote printing over the Internet.
###### HP ePrint
Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device.
To use HP ePrint, the product must meet these requirements:
######## LCD control panel
The information page contains the printer code that you use to register your HP product at HP Connected.
The information page contains the printer code that you use to register your HP product at HP Connected.
For more information, go to www.hp.com/support to view additional information for your product.
###### HP ePrint software
The HP ePrint software makes it easy to print from a desktop or laptop computer to any HP ePrint-capable product. After installing the software, open the Print option from your application, and then select HP ePrint from the installed printers list. This software makes it easy to find HP ePrint-enabled products that are
registered to your HP Connected account. The target HP product can be at your desk or in a remote location, such as a branch office or across the globe.
For Windows, the HP ePrint software also supports traditional direct IP printing to local network printers on the network (LAN or WAN) to supported PostScript® products.
| | |---|
Go to www.hp.com/go/eprintsoftware for drivers and information. NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver. HP ePrint software for Mac supports print paths only through HP Connected and does not support direct IP printing to local network printers.
###### AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.
| | |---|
NOTE: AirPrint does not support USB connections. AirPrint provides print-only mobile functionality. AirPrint does not support scanning.
ENWW Web-based printing 31
Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only and the product might require a firmware update to use this feature. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet. Use HP Wireless Direct to print wirelessly from the following devices:
| | |---|
For more information on HP Wireless Direct, go to www.hp.com/go/wirelessprinting, and then click HP Wireless Direct.
To set up HP Wireless Direct from the control panel, complete the following steps:
######## LCD control panel
######## Touchscreen control panel
4 Copy
ENWW 33
#### Make a copy
######## LED control panel
| |
|---|
button, and make sure that the Number of Copies light is on.
######## LCD control panel
######## Touchscreen control panel
#### Copy on both sides (duplex)
ENWW Copy on both sides (duplex) 35
#### Optimize copy quality
The following copy-quality settings are available:
######## LED control panel
######## LCD control panel
######## Touchscreen control panel
#### Adjust the lightness or darkness for copies (LED control panel only)
| | |---|
| | |---|
button repeatedly until the Darker/Lighter light is on.
ENWW Adjust the lightness or darkness for copies (LED control panel only) 37
#### Reduce or enlarge copies (LED control panel only)
| |
|---|
button repeatedly until the Reduce/Enlarge light is on.
5 Scan
● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/
support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product:
#### Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.
| | |---|
NOTE: For best results, load small-size paper (Letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass.
| | |---|
ENWW Scan by using the HP Scan software (Windows) 39
#### Scan by using the HP Scan software (Mac OS X)
Use the HP Scan software to initiate scanning from software on your computer.
NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass.
| | |---|
40 Chapter 5 Scan ENWW
6 Fax
ENWW 41
#### Connect and configure the product for fax
Connect the product The product is an analog device. HP recommends using the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapter for the telephone cable that came with the product.
| | |---|
on the product and to the telephone jack on the wall.
another telephone cable to the telephone port on the product and to the “line in” port on the answering machine or extension phone.
###### Configure the product
How you configure the product varies depending on whether you set it up for standalone fax, with an answering machine, or with an extension phone.
| | |---|
NOTE: Configuring the fax time, date, and header settings is required to use the fax feature.
####### Configure fax time, date, and header
You might have configured these settings when you installed the software. You can configure these settings at any time by using the product control panel or the HP Fax Setup Wizard.
######## Control panel LCD control panel
| | |---|
| | |---|
######## Touchscreen control panel
| |
|---|
To enter special characters that are not on the standard keypad, touch the @#$ button to open a keypad that contains special characters.
| | |---|
NOTE: The maximum number of characters for the fax header is 40.
######## HP Fax Setup Wizard (Windows)
####### Configure for stand-alone fax
You can use the product as a stand-alone fax machine without connecting it to a computer or a network.
######## LCD control panel
| | |---|
| | |---|
######## Touchscreen control panel
| | |---|
NOTE: The maximum number of characters for the fax number is 20. The maximum number of characters for the fax header is 40.
####### Configure for an answering machine
If you connect a telephone answering machine to the product, you need to configure the Rings to Answer and Answer Mode settings for the product. Follow these steps to configure the product:
######## LCD control panel
With this setting, the product listens for fax tones after the answering machine has picked up the call. The product picks up a call if fax tones are detected.
######## Touchscreen control panel
With this setting, the product listens for fax tones after the answering machine has picked up the call. The product picks up a call if fax tones are detected.
####### Configure for an extension phone
If you connect an extension phone to the product, you need to change some fax settings for the product to work with this configuration. Follow these steps to configure the product:
######## LCD control panel
With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product.
With this setting, the product automatically picks up all calls and determines if the call is a voice or fax call. If the call is a fax call, the product handles the call as an incoming fax. If the incoming call is detected as a voice call, the product generates an audible synthesized ring to alert you of an incoming voice call.
######## Touchscreen control panel
With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product.
With this setting, the product automatically picks up all calls and determines if the call is a voice or fax call. If the call is a fax call, the product handles the call as an incoming fax. If the incoming call is detected as a voice call, the product generates an audible synthesized ring to alert you of an incoming voice call.
###### Install the HP Fax software (Windows, optional)
With the HP Fax software, you can fax electronic documents from a computer if you meet the following requirements:
| | |---|
NOTE: The HP Fax software that came with the product is the only computer fax program that works with the product. The product is not compatible with fax software produced by other manufacturers.
If the HP Fax software is not installed on your computer, use one of the following methods to install the software.
| | |---|
NOTE: When prompted by the software installer, make sure that HP Fax Software is selected as one of the software components to install.
#### Send a fax
###### Send a fax by dialing manually from the product control panel
######## LCD control panel
NOTE: To use access codes, credit cards, or calling cards, you must dial the fax number manually to allow for pauses and dialing codes. To send a fax to an international destination, dial manually to allow for pauses and international dialing codes. You cannot use speed dials with access codes, credit cards, calling cards, or to dial international destinations.
| | |---|
| | |---|
| | |---|
NOTE: If you are faxing from the scanner glass and your document includes multiple pages, follow the control panel prompts to confirm and load additional pages.
######## Touchscreen control panel
NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.
| | |---|
ENWW Send a fax 49
| | |---|
NOTE: To use access codes, credit cards, or calling cards, you must dial the fax number manually to allow for pauses and dialing codes. To send a fax to an international destination, dial manually to allow for pauses and international dialing codes. You cannot use speed dials with access codes, credit cards, calling cards, or to dial international destinations.
| | |---|
NOTE: If you are faxing from the scanner glass and your document includes multiple pages, follow the control panel prompts to confirm and load additional pages.
###### Send a fax using the HP software (Windows)
| | |---|
#### Create, edit, and delete speed-dial entries
You can store frequently dialed fax numbers (up to 100 entries) as speed-dial entries.
###### Create and edit speed-dial entries
######## LCD control panel
######## Touchscreen control panel
###### Delete speed-dial entries
######## LCD control panel
| | |---|
######## Touchscreen control panel
ENWW Create, edit, and delete speed-dial entries 51
| | |---|
7 Manage the product
ENWW 53
#### Change the product connection type (Windows)
If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD. After you select the type of connection you wish to make, the program goes directly to the portion of the product setup procedure that needs to change.
#### Use HP Web Services applications (touchscreen models only)
Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP Connected Web site at www.hpconnected.com.
To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product.
After you download an application from the HP Connected Web site, it is available in the Apps menu on the product control panel. This process enables both HP Web Services and the Apps menu.
ENWW Use HP Web Services applications (touchscreen models only) 55
#### HP Device Toolbox (Windows)
Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product.
| | |---|
NOTE: This tool is available only if you performed a full installation when you installed the product. Depending on how the product is connected, some features might not be available.
Tab or section Description Home tab
Provides product, status, and configuration information.
########## System tab
Provides the ability to configure the product from your computer.
NOTE: The System tab can be password-protected. If this product is on a network, always consult with the administrator before changing settings on this tab.
########## Print tab
Provides the ability to change default print settings from your computer.
Printing: Change the default product print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel.
Tab or section Description Fax tab ● Phone Book: Add or delete entries in the fax phone book.
########## Networking tab
Provides the ability to change network settings from your computer.
Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the product is directly connected to a computer.
HP Web Services tab Use this tab to set up and use various Web tools with the product.
ENWW HP Device Toolbox (Windows) 57
HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network.
Open the HP Utility From the Finder, click Applications, click HP, and then click HP Utility. If HP Utility is not included, use the following procedure to open it:
###### HP Utility features
The HP Utility toolbar is at the top of every page. It includes these items:
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.
Menu Item Description Information and Support Supplies Status Show the product supplies status and provides links for ordering
supplies online.
Device Information Show information about the currently selected product, including the product Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address.
Menu Item Description File Upload Transfer files from the computer to the product. You can upload
the following types of files:
HP Connected Access the HP Connected Web site. Information Message Center Display error events that have occurred with the product. Printer Settings Auto-off Configure the product to automatically turn off after a period of
inactivity. You can adjust the number of minutes after which the product turns off.
Network Settings Configure the network settings, such as the IPv4 settings, IPv6
settings, Bonjour settings, and other settings.
Supplies Management Configure how the product should behave when supplies are
nearing the end of their estimated life. Trays Configuration Change the paper size and type for each of the trays. Additional Settings Open the HP Embedded Web Server (EWS) for the product.
NOTE: USB connections are not supported. Fax Settings Basic Fax Settings Set up the fields in the fax header and configure how the product
answers incoming calls. Junk Fax Blocking Store the fax numbers you want to block. Fax Forwarding Set up the product to send the incoming faxes to a different
number. Fax Logs View the logs of all faxes. Fax Speed Dials Add fax numbers to the speed dial list.
ENWW HP Utility for Mac OS X 59
#### Product security features
The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.
###### Set or change the product password
Use the HP Embedded Web Server to set a password or change an existing password for a product on a network.
######## LCD control panel
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X.
NOTE: If a password has previously been set, you are prompted to provide the password. Enter the password, and then click the Apply button.
| | |---|
| | |---|
######## Touchscreen control panel
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X.
| | |---|
| | |---|
NOTE: If a password has previously been set, you are prompted to provide the password. Enter the password, and then click the Apply button.
###### Lock the product
back of the product.
ENWW Product security features 61
#### Economy settings
###### Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
| | |---|
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
###### Configure the Sleep/Auto Off After setting
######## LCD control panel
| | |---|
######## Touchscreen control panel
| | |---|
ENWW Economy settings 63
#### A Cartridge is low or Cartridge is very low message displays on the product control panel
A Cartridge is low or Cartridge is very low message displays on the product control panel, and the product does not print.
| | |---|
NOTE: Toner level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-toner levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
Once an HP toner cartridge has reached “very low”, HP’s Premium Protection Warranty on that toner cartridge has ended.
You can change the way the product reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.
###### Enable or disable the Very Low settings
You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new toner cartridge.
######## LCD control panel
######## Touchscreen control panel
For models with fax, when the product is set to the Stop option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped.
For models with fax, when the product is set to the Prompt option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement.
ENWW A Cartridge is low or Cartridge is very low message displays on the product control panel 65
#### Replace the toner cartridge
When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
CAUTION: Do not touch the shutter or the surface of the roller.
ENWW Replace the toner cartridge 67
8 Solve problems
ENWW 69
#### Control panel help system (touchscreen models only)
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen. If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.
#### Interpret control-panel light patterns (LED model only)
If the product requires attention, an error code appears on the control-panel display.
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
All lights are off. The product is turned off or in low power mode.
Press the power button to turn on the product.
Ready and attention lights blink.
The status lights cycle during the formatter initialization period or when the product is processing a cleaning page.
Ready light is on. The product is in the ready state.
Ready light is blinking. The product is receiving or processing data.
No action is required. Wait for the initialization period to end. The product should enter the ready state when the initialization period is finished.
No action is required. The product is ready to receive a print job.
No action is required. The product is receiving or processing a print job.
ENWW Interpret control-panel light patterns (LED model only) 71
Table 8-2 Control-panel light patterns (continued) Light status Error code State of the product Action Attention light is blinking. E0 Paper is jammed in the product. Clear the jam.
The attention and toner lights are blinking.
E1 The input tray is empty. Load the tray. E2 A door is open. Verify that the print-cartridge
door is fully closed.
Load the correct paper type and size into the input tray. Press the Start Copy button to continue.
Load the pages into the input tray to print the second sides. Press the Start Copy button to continue.
E3 The print cartridge is missing or
is not installed correctly.
Install the print cartridge.
The toner light is on. The print cartridge has reached the end of its estimated useful life. When the supply has reached this condition, the HP Premium Protection warranty for that supply has ended.
You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
The attention and ready lights are on.
The product has experienced a fatal error from which it cannot recover.
If the error persists, contact HP customer support.
#### Print information pages
Information pages reside within the product memory. These pages help diagnose and solve problems with the product.
###### Configuration page
The configuration page lists current product settings and properties. It also contains a status log report. To print a configuration page, do the following:
######## LED control panel
######## LCD control panel
######## Touchscreen control panel
###### Supplies status page
######## LED control panel
######## LCD control panel
ENWW Print information pages 73
######## Touchscreen control panel
#### Restore the factory-set defaults
Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.
######## LCD control panel
######## Touchscreen control panel
ENWW Restore the factory-set defaults 75
#### Solve paper feed or jam problems
If the product has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences.
###### The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
###### The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
###### Frequent or recurring paper jams
Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.
######## LED control panel
The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.
######## Touchscreen control panel
The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.
######## LCD control panel
ENWW Solve paper feed or jam problems 77
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
###### Prevent paper jams
To reduce the number of paper jams, try these solutions.
#### Clear jams from the input tray
A Jam in tray 1. Clear Jam and press [OK] message displays on the product control panel.
#### Clear jams in the toner-cartridge area
A Jam in cartridge area message displays on the product control panel.
ENWW Clear jams in the toner-cartridge area 83
#### Clear jams in the output bin
A Jam in output bin message displays on the product control panel.
#### Clear jams in the document feeder
A Jam in the document feeder message displays on the product control panel.
ENWW Clear jams in the document feeder 89
#### Improve print quality
###### Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
###### Set the paper-type setting for the print job
Check the paper-type setting if you are printing from a software program and the pages have any of these problems:
####### Check the paper-type setting (Windows)
####### Check the paper-type setting (Mac OS X)
###### Check the toner-cartridge status
######## LED control panel
▲ The Toner-level status light indicates the level of toner in the print cartridge is very low.
######## LCD control panel
######## Touchscreen control panel
###### Print a cleaning page
######## LED control panel
######## LCD control panel
The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.
######## Touchscreen control panel
The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.
###### Inspect the toner cartridge for damage
CAUTION: Do not touch the roller (imaging drum) on the cartridge. Fingerprints on the imaging drum can cause print-quality problems.
###### Check the paper and printing environment Use paper that meets HP specifications
Use different paper if you are having any of the following problems:
Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper:
####### Check the product environment
Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide.
###### Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
Follow these steps if the entire page is too dark or too light.
#### Improve copy and scan quality
###### Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
###### Check the paper settings
######## LED control panel
######## LCD control panel
######## Touchscreen control panel
###### Optimize for text or pictures
The following copy-quality settings are available:
######## LCD control panel
######## Touchscreen control panel
###### Edge-to-edge copying
The product cannot print fully edge-to-edge. There is a 4 mm (0.2 inch) unprintable border around the page.
######## Considerations for printing or scanning documents with cropped edges:
ENWW Improve copy and scan quality 95
###### Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
#### Improve fax image quality
###### Check the scanner glass for dirt or smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
###### Check the send-fax resolution setting
######## LCD control panel
######## Touchscreen control panel
###### Check the lightness/darkness setting
If the fax output is too light or too dark, check the lightness/darkness setting to make sure it is appropriate for the fax job.
######## LCD control panel
######## Touchscreen control panel
###### Check the Error Correction setting
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On.
You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.
######## LCD control panel
######## Touchscreen control panel
Check the Fit-to-Page setting If the product printed a fax job off the page, turn on the fit-to-page feature from the product control panel. NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.
| | |---|
######## LCD control panel
######## Touchscreen control panel
###### Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
###### Send to a different fax machine
Send the fax job to a different fax machine to see if another machine will successfully receive the fax job.
Check the sender's fax machine Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax. If the received fax quality is still poor, check the fax settings on your product.
#### Solve wired network problems
Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
| | |---|
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
###### Poor physical connection
###### The computer is using the incorrect IP address for the product
###### The computer is unable to communicate with the product
ENWW Solve wired network problems 101
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.
###### The product is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.
###### New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
###### The computer or workstation might be set up incorrectly
###### The product is disabled, or other network settings are incorrect
#### Solve wireless network problems
###### Wireless connectivity checklist
###### The product does not print after the wireless configuration completes
###### The product does not print, and the computer has a third-party firewall installed
###### The wireless connection does not work after moving the wireless router or product
configuration for the computer.
wireless setup for the product.
###### Cannot connect more computers to the wireless product
###### The wireless product loses communication when connected to a VPN
● Typically, you cannot connect to a VPN and other networks at the same time.
###### The network does not appear in the wireless networks list
###### The wireless network is not functioning
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.
###### Perform a wireless network diagnostic test
From the product control panel, you can run a diagnostic test that provides information about the wireless network settings.
######## LCD control panel
######## Touchscreen control panel
###### Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
#### Solve fax problems
###### Check the hardware setup
LCD control panel Touchscreen control panel
The report contains the following possible results:
The utility checks for firmware updates for your HP product. If updates are found, the utility installs the available update.
| | |---|
###### Faxes are sending slowly
The product is experiencing poor phone line quality.
LCD control panel Touchscreen control panel
NOTE: Turning off Error Correction can reduce image quality.
| | |---|
########## LCD control panel Touchscreen control panel
| | |---|
LCD control panel Touchscreen control panel
setting.
###### Fax quality is poor
Fax is blurry or too light.
LCD control panel Touchscreen control panel
setting.
NOTE: Increasing resolution slows transmission speed.
LCD control panel Touchscreen control panel
| | |---|
###### Fax cuts off or prints on two pages
LCD control panel Touchscreen control panel
LCD control panel Touchscreen control panel
| | |---|
NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to Letter, a Legal-size original prints on two pages.
9 Parts, supplies, and accessories
ENWW 111
#### Order parts, accessories, and supplies
HP original toner cartridges and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
#### Customer self-repair parts
The following customer self-repair parts are available for the product.
Item Description Self-replacement options Part number HP 83A Toner Cartridge Replacement toner cartridge Mandatory CF283A HP 88A Toner Cartridge Replacement toner cartridge for
Mandatory CC388A
China and India only
Pickup roller kit Replacement pickup roller for the input tray
Mandatory CZ172-65001
Separation pad kit Replacement separation pad for the input tray
Mandatory CZ172-65010
Paper pickup tray kit Replacement input tray Mandatory CZ172-65011 Short-media extender kit Replacement short-media
Mandatory CZ172-65012
extender tool for input tray
Telephone handset kit for China Replacement handset for China fax models
Mandatory CZ185-65001
Telephone handset kit for Russia Replacement handset for Russia fax models
Mandatory CZ185-65010
#### Accessories
Item Description Part number USB cable 2-meter standard USB-compatible device
C6518A
connector
112 Chapter 9 Parts, supplies, and accessories ENWW
Index
ordering 112 part numbers 112
AirPrint 31 applications
downloading 55 Apps menu 55
locating 4
replacing 66 checklist
wireless connectivity 103
cleaning glass 94 paper path 91
configuration page printing 73
control panel buttons and lights 6 help 70 Home screen 10 LED light patterns 71 locating 4
copy quality improving 94
copying edges of documents 95 multiple copies 34 optimizing for text or pictures
95 quality, adjusting 36 setting paper size and type 94
single copies 34 two-sided documents 35
covers, locating 4 customer self-repair
part numbers 112
copying two-sided documents
35 double-sided copying 35 drivers
paper types 13 duplex 35 duplex printing Mac 27
duplex printing (double-sided) settings (Windows) 20
changing password 60 opening 60
hardware setup 107
fax troubleshooting 107 help, control panel 70 Home screen, control panel 10
HP Device Toolbox, using 56 HP Embedded Web Server
changing password 60 opening 60
HP ePrint 30 HP ePrint software 30 HP Scan software (Mac) 40 HP Scan software (Windows) 39 HP Utility 58 HP Utility for Mac
Bonjour 58 features 58 HP Utility, Mac 58 HP Web Services
applications 55 enabling 55
HP Wireless Direct Printing 32
orientation 15 interface ports
locating 5
causes of 78
L labels
printing (Windows) 24 lock
product 61
M Macintosh
HP Utility 58 maintenance kits
part numbers 112
ENWW Index 113
media
supported sizes 12 memory
included 2
multiple pages per sheet printing (Mac) 28 printing (Windows) 22
password, changing 60 password, setting 60
network installation 54 networking 2 networks
installing the product 54 number of copies, changing 34
supplies and accessories 112 output bin
locating 4
selecting (Mac) 28 selecting (Windows) 22
paper jams 78 ordering 112 selecting 92 supported sizes 12 supported types 13
paper pickup problems solving 76
paper types selecting (Mac) 28 selecting (Windows) 24
part numbers customer self-repair 112 maintenance kits 112 supplies 112
power connection locating 5 power switch, locating 4 print on both sides
Mac 27
print quality
improving 90 printing on both sides
settings (Windows) 20
improving 94 scanner
glass cleaning 94
scanning from HP Scan software (Mac) 40 from HP Scan software
(Windows) 39 settings
factory-set defaults, restoring 75 sleep delay
setting 62 software
HP Utility 58 special paper
printing (Windows) 24
status Home screen, control panel 10 HP Utility, Mac 58 LED, control panel lights 71
supplies low threshold settings 64 ordering 112 part numbers 112 replacing toner cartridge 66 status, viewing with HP Utility for
Mac 58
using when low 64 supplies status
checking 91 supplies status page
printing 73, 91 supported media 12 supported operating systems 2
amount remaining 91 toner cartridge
checking for damage 92
low threshold settings 64 replacing 66 using when low 64
transparencies
printing (Windows) 24 Tray 1
loading 14 trays
included 2 locating 4
troubleshooting configuration page 73 faxes 107 jams 78 LED, error codes 71 LED, light patterns 71 network problems 101 paper feed problems 76 supplies status page 73 wired network 101 wireless network 103
two-sided copying 35 two-sided printing
settings (Windows) 20
W Web Services
applications 55 enabling 55
wireless network troubleshooting 103 wireless network interference 105
114 Index ENWW