HP Laserjet Pro Mfp 3101 3108fdn Fdw Printer

LASERJET PRO MFP

#### User Guide

2

M521


HP LaserJet Pro MFP M521

User Guide

############ Copyright and License

© Copyright 2015 HP Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 11/2015

############ Trademark Credits

Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.

Bluetooth is a trademark owned by its proprietor and used by HP Company under license.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Table of contents

Product front view ............................................................................................................................... 4 Product back view ............................................................................................................................... 5 Interface ports ..................................................................................................................................... 6 Serial number and model number location ........................................................................................ 7

Control panel ......................................................................................................................................................... 8 Control-panel layout ........................................................................................................................... 8 Control-panel Home screen ................................................................................................................ 9 Control panel help system ................................................................................................................ 10

Print product reports ........................................................................................................................................... 11

Tray 2 and optional Tray 3 .................................................................................................................................. 20 Tray capacity and paper orientation ................................................................................................. 20

Use paper output options .................................................................................................................................... 23 Print to the standard output bin ....................................................................................................... 23 Print to the rear output bin ............................................................................................................... 23

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Enable or disable the Very Low Setting ............................................................................................ 29 Customer self-repair parts .................................................................................................................................. 31 Accessories .......................................................................................................................................................... 33 Toner cartridge .................................................................................................................................................... 34

Toner-cartridge view ......................................................................................................................... 34 Toner-cartridge information ............................................................................................................. 35

Recycle the toner cartridge ............................................................................................ 35 Toner-cartridge storage ................................................................................................. 35 HP policy on non-HP toner cartridges ............................................................................ 35

Replace the toner cartridge .............................................................................................................. 36

######## 4 Print ........................................................................................................................................................... 39Supported print drivers (Windows) ..................................................................................................................... 40

HP Universal Print Driver (UPD) ........................................................................................................ 40 UPD installation modes .................................................................................................. 41

Change print-job settings (Windows) .................................................................................................................. 42 Priority for changing print-job settings ............................................................................................ 42 Change the settings for all print jobs until the software program is closed ................................... 42 Change the default settings for all print jobs ................................................................................... 42 Change the product configuration settings ...................................................................................... 43

Change print-job settings (Mac OS X) .................................................................................................................. 44 Priority for changing print-job settings ............................................................................................ 44 Change the settings for all print jobs until the software program is closed ................................... 44 Change the default settings for all print jobs ................................................................................... 44 Change the product configuration settings ...................................................................................... 45

Print tasks (Windows) .......................................................................................................................................... 46 Use a printing shortcut (Windows) ................................................................................................... 46 Create printing shortcuts (Windows) ................................................................................................ 48 Automatically print on both sides (Windows) .................................................................................. 51 Manually print on both sides (Windows) .......................................................................................... 53 Print multiple pages per sheet (Windows) ....................................................................................... 57 Select the page orientation (Windows) ............................................................................................ 59 Select the paper type (Windows) ...................................................................................................... 61 Print the first or last page on different paper (Windows) ................................................................ 64 Scale a document to fit page size (Windows) ................................................................................... 67 Create a booklet (Windows) .............................................................................................................. 69 Select the paper size (Windows) ....................................................................................................... 70 Select a custom paper size (Windows) ............................................................................................. 70 Print watermarks (Windows) ............................................................................................................ 71 Cancel a print job (Windows) ............................................................................................................. 71

Print tasks (Mac OS X) .......................................................................................................................................... 73

Use a printing preset (Mac OS X) ....................................................................................................... 73 Create a printing preset (Mac OS X) .................................................................................................. 73 Automatically print on both sides (Mac OS X) .................................................................................. 74 Manually print on both sides (Mac OS X) .......................................................................................... 74 Print multiple pages per sheet (Mac OS X) ....................................................................................... 75 Select the page orientation (Mac OS X) ............................................................................................ 75 Select the paper type (Mac OS X) ...................................................................................................... 75 Print a cover page (Mac OS X) ........................................................................................................... 75 Scale a document to fit page size (Mac OS X) ................................................................................... 76 Create a booklet (Mac OS X) .............................................................................................................. 76 Select the paper size (Mac OS X) ....................................................................................................... 76 Select a custom paper size (Mac OS X) ............................................................................................. 77 Print watermarks (Mac OS X) ............................................................................................................ 77 Cancel a print job (Mac OS X) ............................................................................................................. 77

Create archival-quality prints ............................................................................................................................. 78 Use HP ePrint ....................................................................................................................................................... 79 Use AirPrint .......................................................................................................................................................... 80 Use walk-up USB printing .................................................................................................................................... 81

Copy on both sides automatically ..................................................................................................... 91 Copy on both sides manually ............................................................................................................ 92

Reduce or enlarge a copy .................................................................................................................................... 93 Optimize copy quality .......................................................................................................................................... 94 Adjust the lightness or darkness for copies ........................................................................................................ 95 Copy in draft mode .............................................................................................................................................. 96 Set the paper size and type for copying on special paper .................................................................................. 97

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Configure the scan to network folder feature ................................................................................ 103 Configure the scan to email feature ............................................................................................... 103

Scan to a network folder ................................................................................................................................... 104 Scan to email ..................................................................................................................................................... 105 Scan by using other software ............................................................................................................................ 106

Scan from a TWAIN-compliant program (Windows) ...................................................................... 106 Scan from a WIA-compliant program (Windows) ........................................................................... 106

######## 7 Fax ........................................................................................................................................................... 107Set up the product for fax ................................................................................................................................. 110

Connect the fax port to a telephone line ........................................................................................ 110 Connect additional devices ............................................................................................................. 110

Set up fax with a telephone answering machine ......................................................... 111 Set up fax with an extension phone ............................................................................. 112

Set up for stand-alone fax .............................................................................................................. 112 Configure the fax time, date, and header ....................................................................................... 112

Use the control panel to set the fax time, date, and header ....................................... 113 Use the HP Fax Setup Wizard to set the fax time, date, and header (Windows) ......... 113

Use the phone book ........................................................................................................................................... 114 Create and edit speed-dial entries ................................................................................................. 114 Create and edit group-dial entries .................................................................................................. 114 Delete speed-dial entries ................................................................................................................ 115 Delete group-dial entries ................................................................................................................ 115

Configure send fax settings .............................................................................................................................. 116 Set special dialing symbols and options ........................................................................................ 116 Set a dialing prefix ........................................................................................................ 116 Set the dial tone detection .............................................................................................................. 116

Tone dial or pulse dial .................................................................................................. 117 Set autoredial options .................................................................................................................... 117 Set light/dark and resolution .......................................................................................................... 118

Set the default light/dark (contrast) setting ............................................................... 118 Set resolution settings ................................................................................................. 118

Set billing codes .............................................................................................................................. 119

Configure receive fax settings .......................................................................................................................... 120 Set fax forwarding .......................................................................................................................... 120 Set the answer mode ...................................................................................................................... 120 Block or unblock fax numbers ........................................................................................................ 121 Set the number of rings-to-answer ................................................................................................ 121 Set distinctive ring .......................................................................................................................... 122 Use autoreduction for incoming faxes ........................................................................................... 123 Set fax reprint settings ................................................................................................................... 123

Set the fax sounds volume ............................................................................................................. 123

Set the alarm volume, phone-line volume, and ring volume ...................................... 124 Set stamp-received faxes ............................................................................................................... 124 Set the private receive feature ....................................................................................................... 124

Set fax polling .................................................................................................................................................... 125 Use fax ............................................................................................................................................................... 126

Supported fax programs ................................................................................................................. 126 Cancel a fax ..................................................................................................................................... 126

Cancel the current fax .................................................................................................. 126 Cancel a pending fax job ............................................................................................... 126

Delete faxes from memory ............................................................................................................. 127 Use fax on a DSL, PBX, or ISDN system .......................................................................................... 127

DSL ................................................................................................................................ 127 PBX ................................................................................................................................ 128 ISDN ............................................................................................................................... 128

Use fax on a VoIP service ................................................................................................................ 128 Fax memory contents are retained when there is a loss of power ................................................ 128 Security issues when connecting internal networks to public phone lines ................................... 128 Fax from the flatbed scanner ......................................................................................................... 129 Fax from the document feeder ....................................................................................................... 130 Use speed dials and group-dial entries .......................................................................................... 130 Send a fax from the software (Windows) ....................................................................................... 131 Send a fax by dialing from a telephone connected to the fax line ................................................ 132 Send a fax with confirmation .......................................................................................................... 132 Schedule a fax to be sent later ....................................................................................................... 132 Send a fax combining an electronic and paper document ............................................................. 133 Use access codes, credit cards, or calling cards ............................................................................. 133

Send faxes internationally ........................................................................................... 133

Print a fax ........................................................................................................................................ 134 Reprint a fax .................................................................................................................. 135 Automatically print on both sides of received faxes ................................................... 136 Print a stored fax when the private receive feature is on ........................................... 136

Receive faxes when fax tones are audible on the phone line ........................................................ 136

Printer sharing disclaimer ............................................................................................................... 141 View or change network settings ................................................................................................... 141

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Manually configure IPv4 TCP/IP parameters from the control panel ............................................ 141 Rename the product on a network ................................................................................................. 141 Link speed and duplex settings ...................................................................................................... 143

HP Device Toolbox (Windows) ........................................................................................................................... 144 HP Utility for Mac OS X ....................................................................................................................................... 146

Open HP Utility ................................................................................................................................ 146 HP Utility features ........................................................................................................................... 146

Use HP Web Jetadmin software ........................................................................................................................ 147 Economy settings .............................................................................................................................................. 148

Print with EconoMode ..................................................................................................................... 148 Set the Sleep Delay ......................................................................................................................... 148 Set the Auto Power Down delay ..................................................................................................... 148

Product security features .................................................................................................................................. 150 Lock the product ............................................................................................................................. 150 Set or change the product password .............................................................................................. 150

Upgrade the firmware ....................................................................................................................................... 151 Manually upgrade the firmware ..................................................................................................... 151 Set the product to automatically upgrade the firmware ............................................................... 151

######## 9 Solve problems .......................................................................................................................................... 153Solve problems checklist .................................................................................................................................. 154

Restore the factory-set defaults ...................................................................................................................... 157 Control panel help system ................................................................................................................................ 158 Paper feeds incorrectly or becomes jammed ................................................................................................... 159

The product does not pick up paper ............................................................................................... 159 The product picks up multiple sheets of paper .............................................................................. 159 The document feeder jams, skews, or picks up multiple sheets of paper .................................... 159 Prevent paper jams from the paper trays ...................................................................................... 160

Clear jams .......................................................................................................................................................... 161 Jam locations .................................................................................................................................. 161

Clear jams in the document feeder ................................................................................................. 162 Clear jams in the output area .......................................................................................................... 164

Improve print quality ......................................................................................................................................... 177 Print from a different software program ....................................................................................... 177 Set the paper-type setting for the print job ................................................................................... 177

Check the paper-type setting (Windows) ..................................................................... 177 Check the paper-type setting (Mac OS X) ..................................................................... 178

Check the toner-cartridge status ................................................................................................... 178 Print a cleaning page ...................................................................................................................... 178 Visually inspect the toner cartridge ............................................................................................... 178 Check the paper and printing environment .................................................................................... 179

Use paper that meets HP specifications ...................................................................... 179 Check the product environment ................................................................................... 179

Check the EconoMode settings ....................................................................................................... 179 Try a different print driver .............................................................................................................. 180

Improve copy quality ......................................................................................................................................... 182 Check the scanner glass for dirt and smudges ............................................................................... 182 Check the paper settings ................................................................................................................ 183 Optimize for text or pictures .......................................................................................................... 183 Edge-to-edge copying .................................................................................................................... 184 Clean the pickup rollers and separation pad in the document feeder ........................................... 184

Improve scan quality ......................................................................................................................................... 186 Check the scanner glass for dirt and smudges ............................................................................... 186 Clean the pickup rollers and separation pad in the document feeder ........................................... 187

Improve fax quality ........................................................................................................................................... 189 Check the scanner glass for dirt and smudges ............................................................................... 189 Check the send-fax resolution setting ........................................................................................... 190 Check the error correction setting .................................................................................................. 190 Send to a different fax machine ..................................................................................................... 190 Clean the pickup rollers and separation pad in the document feeder ........................................... 191 Check the fit-to-page setting ......................................................................................................... 191 Check the sender's fax machine ..................................................................................................... 192

The product does not print or it prints slowly .................................................................................................. 193 The product does not print ............................................................................................................. 193 The product prints slowly ............................................................................................................... 193

Solve walk-up USB printing problems .............................................................................................................. 194 The USB Flash Drive menu does not open when you insert the USB flash drive ........................... 194

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The file does not print from the USB flash drive ............................................................................ 194 The file that you want to print is not listed in the USB Flash Drive menu ..................................... 194

Solve fax problems ............................................................................................................................................ 195 Checklist for solving fax problems ................................................................................................. 195 Perform a fax diagnostic test ......................................................................................................... 196 Fax trace report ............................................................................................................................... 197 Fax error report printing ................................................................................................................. 197

Print all fax reports ....................................................................................................... 197 Print individual fax reports ........................................................................................... 197 Set the fax error report ................................................................................................ 198

Set the fax-error-correction mode ................................................................................................. 198 Change the fax speed ...................................................................................................................... 198 Solve problems sending faxes ........................................................................................................ 199

An error message displays on the control panel ......................................................... 199 The Communication error message appears ............................................ 199 No dial tone ................................................................................................ 200 The Fax is busy message appears ............................................................. 200 The No fax answer message appears ........................................................ 200 Document feeder paper jam ...................................................................... 201 The Fax storage is full message appears .................................................. 201 Scanner error .............................................................................................. 202

The control panel displays a Ready message with no attempt to send the fax ......... 202 The control panel displays the message "Storing page 1" and does not progress beyond that message ................................................................................................... 202 Faxes can be received, but not sent ............................................................................. 202 Product is password protected .................................................................................... 203 Unable to use fax functions from the control panel .................................................... 203 Unable to use speed dials ............................................................................................. 203 Unable to use group dials ............................................................................................. 203 Receive a recorded error message from the phone company when trying to send a fax .............................................................................................................................. 204 Unable to send a fax when a phone is connected to the product ................................ 204

Solve problems receiving faxes ...................................................................................................... 204

The fax does not respond ............................................................................................. 205 The fax has a dedicated phone line ........................................................... 205 An answering machine is connected to the product ................................. 205 The Answer Mode setting is set to the Manual setting ............................. 206 Voice mail is available on the fax line ........................................................ 206 The product is connected to a DSL phone service ..................................... 206 The product uses a fax over IP or VoIP phone service ............................... 206

An error message displays on the control panel ......................................................... 207

The No fax detected. message displays .................................................... 207 The Communication error message appears ............................................ 207 The Fax storage is full message appears .................................................. 208 The Fax is busy message appears ............................................................. 208

A fax is received but does not print .............................................................................. 209 The Private Receive feature is on .............................................................. 209

Sender receives a busy signal ...................................................................................... 209 A handset is connected to the product ...................................................... 209 A phone line splitter is being used ............................................................. 209

No dial tone ................................................................................................................... 209 Cannot send or receive a fax on a PBX line .................................................................. 209

Solve general fax problems ............................................................................................................ 209 Faxes are sending slowly ............................................................................................. 210 Fax quality is poor ........................................................................................................ 210 Fax cuts off or prints on two pages .............................................................................. 211

Solve USB connection problems ....................................................................................................................... 212 Solve wired network problems ......................................................................................................................... 213

Poor physical connection ................................................................................................................ 213 The computer is using the incorrect IP address for the product ................................................... 213 The computer is unable to communicate with the product ........................................................... 213 The product is using incorrect link and duplex settings for the network ...................................... 214 New software programs might be causing compatibility problems ............................................. 214 The computer or workstation might be set up incorrectly ............................................................ 214 The product is disabled, or other network settings are incorrect ................................................. 214

Solve wireless network problems ..................................................................................................................... 215 Wireless connectivity checklist ....................................................................................................... 215 The product does not print after the wireless configuration completes ...................................... 216 The product does not print, and the computer has a third-party firewall installed ..................... 216 The wireless connection does not work after moving the wireless router or product ................. 216 Cannot connect more computers to the wireless product ............................................................. 216 The wireless product loses communication when connected to a VPN ........................................ 216 The network does not appear in the wireless networks list .......................................................... 216 The wireless network is not functioning ........................................................................................ 217 Perform a wireless network diagnostic test .................................................................................. 217 Reduce interference on a wireless network ................................................................................... 217

Solve product software problems with Windows ............................................................................................. 218 A print driver for the product is not visible in the Printer folder ................................................... 218 An error message was displayed during the software installation ............................................... 218 The product is in Ready mode, but nothing prints ......................................................................... 218

Solve product software problems with Mac OS X ............................................................................................. 220 The print driver is not listed in the Print & Fax or Print & Scan list ................................................ 220

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The product name does not appear in the product list in the Print & Fax or Print & Scan list ...... 220 The print driver does not automatically set up the selected product in the Print & Fax or Print & Scan list ........................................................................................................................................ 220 A print job was not sent to the product that you wanted .............................................................. 220 When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected. .............................................................................................. 221 You are using a generic print driver when using a USB connection ............................................... 221

Remove software (Windows) ............................................................................................................................ 222 Remove software (Mac OS X) ............................................................................................................................ 223 Solve scan to email problems ........................................................................................................................... 224

Cannot connect to the email server ................................................................................................ 224 The email failed ............................................................................................................................... 224 Unable to scan ................................................................................................................................. 224

Solve scan to network folder problems ............................................................................................................ 225 The scan failed ................................................................................................................................ 225

######## Index ........................................................................................................................................................... 227

1 Product introduction

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##### Product comparison

Paper handling Tray 1 (100-sheet capacity) Tray 2 (500-sheet capacity) Optional Tray 3 (500-sheet capacity) Standard output bin (250-sheet capacity) Rear output bin (50-sheet capacity) Automatic duplex printing

Supported operating systems Windows XP, 32-bit, Service Pack 2 and greater Windows Vista, 32-bit and 64-bit Windows 7, 32-bit and 64-bit Windows 2003 Server (32-bit, Service Pack 1 or greater), print and scan drivers only

Windows 2008 Server (32-bit, 64bit, and R2), print and scan drivers only

Mac OS X v10.6.8 and later Connectivity Hi-Speed USB 2.0

10/100/1000 Ethernet LAN connection

Wireless network connection Memory 256 MB RAM Control-panel display Color graphical touch screen Print Prints 40 pages per minute (ppm)

on A4-size paper and 42 ppm on Letter-size paper

Walk-up USB printing (no computer required

Copy Copies at up to 20 ppm

Copy resolution is 300 dots per inch (dpi)

This document feeder holds up to 50 pages and supports page sizes from 127 to 356 mm (5 to 14 in) in length and from 127 to 216 mm (5 to 8.5 in) in width

M521dn A8P79A

M521dw A8P80A

Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 215 mm (8.5 in) in width

Automatic duplex copying

Scan Scans in black and white with resolution up to 1200 dpi from the flatbed glass

Scans in color with resolution up to 300 dpi from the document feeder and up to 600 dpi from the flatbed glass

Automatic duplex scanning Scan to Email (no software required) Scan to Network Folder (no software required) Walk-up USB scanning (no computer required)

Fax V.34 with two RJ-11 fax ports

M521dn A8P79A

M521dw A8P80A

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##### Product views

###### Product front view

1 2



2
























###### Product back view

4

3

###### Interface ports

###### Serial number and model number location

The model number and serial number are listed on an identification label located on the back of the product. They are also listed on the inside of the front door. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

Model name Model number

M521dn A8P79A M521dw A8P80A

##### Control panel

###### Control-panel layout


Indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network.

Control-panel Home screen The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages.

| | |---|


HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address.

Provides access to the Wireless menu and wireless status information NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.

products connected to a network only)

Provides access to network settings and information. From the network settings screen, you can print the Network Summary page.

Configuration Report page.

print the Supplies Status page.

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###### Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen. If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

##### Print product reports

From the Reports menu, you can print several informative pages about the product.

Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are

listed. Configuration Report Prints a list of all the product settings. Includes network information when the product is connected to a network. Supplies Status Prints the status for each toner cartridge, including the following information:

Network Summary Prints a list of all product network settings Usage Page Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed or

mispicked in the product, number of pages printed; and reports the page count PCL Font List Prints a list of all the PCL fonts that are installed PS Font List Prints a list of all the PostScript (PS) fonts that are installed PCL6 Font List Prints a list of all the PCL6 fonts that are installed Service Page Prints the service report Print Quality Page Prints a page that helps solve problems with print quality

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2 Paper trays

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##### Supported paper sizes

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Size and dimensions Tray 1 Tray 2 and the optional 500-sheet trays

Automatic duplex printing

Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 267 mm (7.25 x 10.5 in) 8.5 x 13 in 216 x 330 mm (8.5 x 13 in)

########### Table 2-1 Supported paper sizes (continued)

Size and dimensions Tray 1 Tray 2 and the optional 500-sheet trays

Custom 210 x 280 mm to 216 x 356 mm (8.3 x 11 in to 8.5 x 14 in) Envelope #10 105 x 241 mm (4.1 x 9.5 in) Envelope DL 110 x 220 mm (4.3 x 8.7 in) Envelope C5 162 x 229 mm (6.4 x 9.8 in) Envelope B5 176 x 250 mm (6.9 x 9.8 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in)

Automatic duplex printing

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##### Supported paper types

For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljmfpM521series.

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Paper type Tray 1 Tray 2 and optional 500sheet trays

Automatic duplex printing

Plain HP EcoSMART Light 60–74g Midweight 96–110g Heavy 111–130g Extra Heavy 131–175g Transparency Labels Letterhead Envelope Preprinted Prepunched Colored Bond Recycled Rough

##### Tray 1

###### Tray capacity and paper orientation

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/ narrow and heavy/glossy paper, load paper to less than half of the tray full indicators.

60 g/m2 (16 lb) to 220 g/m2 (58 lb)

Maximum stack height: 12 mm (0.5 in) Equivalent to 100 sheets of 75 g/m2 (20 lb)

Envelopes 75 g/m2 (20 lb) to 90 g/m2 (24 lb) Up to 10 envelopes Labels 0.10 to 0.14 mm (0.004 to 0.006 in) thick Maximum stack height: 12 mm (0.5 in) Transparencies 0.10 to 0.14 mm (0.004 to 0.006 in) thick Maximum stack height: 12 mm (0.5 in)

Single-sided printing Automatic duplex printing and Alternative Letterhead Mode

Envelopes

Face-up Top edge leading into the product

Face-down Bottom edge leading into the product

Face-up Short, postage end leading into the product

###### Load Tray 1


##### Tray 2 and optional Tray 3

###### Tray capacity and paper orientation

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/ narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.

60 g/m2 (16 lb) to 130 g/m2 (35 lb)

Equivalent to 500 sheets of 75 g/m2 (20 lb)

Single-sided printing Automatic duplex printing and Alternative Letterhead Mode

Envelopes

Face-down Top edge at the front of the tray

Face-up Bottom edge at the front of the tray

Print envelopes only from Tray 1.

###### Load Tray 2 and optional Tray 3

| |

|---|

NOTE: The procedure to load paper for Tray 3 is the same as for Tray 2. Only Tray 2 is shown here.

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########## 1

2

2

2

##### Use paper output options

###### Print to the standard output bin

The standard output bin collects paper face-down, in the correct order. Use this bin for most print jobs, including transparencies. To use the standard output bin, be sure that the rear output bin is closed. To avoid jams, do not open or close the rear output bin while the product is printing.

The standard output bin holds up to 250 sheets of 75 g/m2 (20 lb) paper.

###### Print to the rear output bin

The product always prints to the rear output bin if it is open. Paper that is printed to this bin will exit face-up, with the last page on top (reverse order).

The rear output bin holds up to 50 sheets of 75 g/m2 (20 lb) paper. Printing from Tray 1 to the rear output bin provides the straightest path. Opening the rear output bin might improve performance with the following items:

To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down to a 45° angle, and slide out the extension.

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NOTE: Opening the rear output bin makes the duplexer and the top output bin unavailable. To avoid jams, do not open or close the rear output bin while the product is printing.

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3 Parts, supplies, and accessories

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##### Order parts, accessories, and supplies

HP original toner cartridges and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.

HP policy on non-HP supplies HP Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure or damage.

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##### HP anticounterfeit Web site

Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.

Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:

##### Print when a toner cartridge is at estimated end of life

Black cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.

Black cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner

cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached “very low”, HP’s Premium Protection Warranty on that toner cartridge has ended.

You can change the way the product reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.

###### Enable or disable the Very Low Setting

You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new toner cartridge.

When the product is set to the Stop option, there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped.

When the product is set to the Prompt option, there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at

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######### very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Toner Cartridge Warranty Statement.

##### Customer self-repair parts

The following customer self-repair parts are available for the product.

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NOTE: For more information, go to www.hp.com/go/learnaboutsupplies.

Table 3-1 Customer self-repair parts Item Description Self-replacement options Part number Toner cartridge, standard capacity Replacement toner cartridge Mandatory CE255-67901 Toner cartridge, high capacity Replacement toner cartridge Mandatory CE255-67902 Tray 2 cassette assembly Replacement Tray 2 Mandatory RM1-8512-000CN Complete 500 Sheet Feeder (Optional Tray 3)

Optional 500-sheet feeder and installation instructions

Mandatory CE530-69001

Document feeder roller maintenance kit

Replacement roller for the document feeder

Optional A8P79-65001

Document feeder separation pad maintenance kit

Replacement separation pad for the document feeder

Optional A8P79-65010

Power cable 220V-10A Replacement cable – China Mandatory 8121-0943 Power cable 110V-13A Replacement cable – Taiwan Mandatory 8121-0964 Power cable 220V-10A Replacement cable – Korea, EU

Mandatory 8121-0731

Generic

Power cable 220V-6A Replacement cable – India Mandatory 8121-0564 Power cable 220V – 10A Replacement cable – UK/Asia

Mandatory 8121-0739

Pacific

Power cable 220V – 10A Replacement cable – Australia/ New Zealand

Mandatory 8121-0837

Power cable 220V – 10A Replacement cable – Israel Mandatory 8121-1004 Power cable 220V – 10A Replacement cable – Denmark Mandatory 8121-0733 Power cable 220V – 10A Replacement cable – South Africa Mandatory 8121-0737 Power cable 220V – 10A Replacement cable – Switzerland Mandatory 8121-0738 Power cable 110V – 10A Replacement cable – Brazil Mandatory 8121-1071 Power cable 220V – 10A Replacement cable – Argentina Mandatory 8121-0729 Power cable 220V – 10A Replacement cable – South

Mandatory 8121-0735

America/Chile/Peru

ENWW Customer self-repair parts 31

Power cable 220 / 110V Replacement cable – Thailand/ Philippines

Mandatory 8121-0734

Power cable 110V – 10A Replacement cable – Saudi Arabia/ Others

Mandatory 8121-0740

##### Accessories

Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. CE530A MFP Stand A storage cabinet that is installed beneath

CF338A

the product.

USB cable 2-meter standard USB-compatible device connector

C6518A

ENWW Accessories 33

##### Toner cartridge

###### Toner-cartridge view

2 3

1

###### Toner-cartridge information

############ Capacity Cartridge number Part number

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge

55A CE255A

55X CE255X

For more information about supplies, go to www.hp.com/go/learnaboutsupplies. The information contained herein is subject to change without notice. For the latest supplies information go to www.hp.com/support/ljmfpM521series.

####### Recycle the toner cartridge

To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item.

Toner-cartridge storage Do not remove the toner cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

HP policy on non-HP toner cartridges HP Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service agreements.

| | |---|

###### Replace the toner cartridge

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

| | |---|

NOTE: Information about recycling used toner cartridges is on the toner-cartridge box.

2

############## 2

2

CAUTION: Do not touch the shutter or the surface of the roller.

2

############### 2

4Print

ENWW 39

##### Supported print drivers (Windows)

Print drivers provide access to the product printing system. The following print drivers are available at www.hp.com/go/ljmfpM521series_software.

HP PCL 6 driver ● Provided as the default driver on the in-box CD. This driver is automatically

installed unless you select a different one.

HP UPD PS driver ● Recommended for printing with Adobe® software programs or with other highly

graphics-intensive software programs

● Provides support for printing from postscript emulation needs, or for postscript flash font support

###### HP Universal Print Driver (UPD)

The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.

The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.

For more information, go to www.hp.com/go/upd. UPD installation modes

Traditional mode ● To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd.

Dynamic mode ● To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd. ● Dynamic mode allows you to use a single driver installation, so you can discover

and print to multiple networked HP products in any location.

ENWW Supported print drivers (Windows) 41

##### Change print-job settings (Windows)

Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.

| | |---|

###### Change the settings for all print jobs until the software program is closed

The steps can vary; this procedure is most common.

###### Change the default settings for all print jobs

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then click Printers.

Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and Printers.

###### Change the product configuration settings

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then click Printers.

Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and Printers.

ENWW Change print-job settings (Windows) 43

##### Change print-job settings (Mac OS X)

Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.

| | |---|

###### Change the settings for all print jobs until the software program is closed

###### Change the default settings for all print jobs

These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

###### Change the product configuration settings

ENWW Change print-job settings (Mac OS X) 45

##### Print tasks (Windows)

###### Use a printing shortcut (Windows)


######## 3. Click the Printing Shortcuts tab.

######### 4. Select one of the shortcuts. Click the OK buttonto close the Document Properties dialog box.

NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver.

######### 5. In the Print dialog box, click the OK button toprint the job.


| | |---|


| | |---|


| | |---|

###### Create printing shortcuts (Windows)



| | |---|

NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.


| | |---|

######### 5. Select the print options for the new shortcut.

######### 6. Click the Save As button.


| | |---|


| | |---|

######### 7. Enter a name for the shortcut, and then click theOK button.

######### 8. Click the OK button to close the DocumentProperties dialog box. In the Print dialog box,click the OK button to print the job.



| | |---|

###### Automatically print on both sides (Windows)

The product supports the following paper sizes for automatic duplex printing:


######### 3. Click the Finishing tab.

######### 4. Select the Print on both sides check box. Clickthe OK button to close the Document Propertiesdialog box.

######### 5. In the Print dialog box, click the OK button toprint the job.




| | |---|

###### Manually print on both sides (Windows)

For paper sizes and types that the automatic duplexer does not support, use manual duplex printing. To use this option, the product must be configured to enable manual duplexing. The first five steps of the following task need to be performed only one time. After that, you can manually print on both sides by starting with step 6.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then click Printers. Windows 7: Click the Windows icon in the lowerleft corner of the screen, and then click Devices and Printers.


| | |---|



| | |---|

######### 10. Select the appropriate paper size for yourdocument, and select the type of paper you areusing. In the Paper source drop-down list, selectthe Manual Feed in Tray 1 option.

######## 11. Click the Finishing tab.

######### 12. Select the Print on both sides (manually) checkbox. Click the OK button to print the first side ofthe job.


| | |---|


| |

|---|


###### Print multiple pages per sheet (Windows)




| |

|---|

######### 5. Select the correct Print page borders, Pageorder, and Orientation options. Click the OKbutton to close the Document Properties dialogbox.

######### 6. In the Print dialog box, click the OK button toprint the job.



| | |---|

###### Select the page orientation (Windows)



######## 4. In the Orientation area, select the Portrait orLandscape option.

To print the page image upside down, select the Rotate by 180 degrees option.

Click the OK button to close the Document Properties dialog box.

######### 5. In the Print dialog box, click the OK button toprint the job.


| | |---|


| | |---|

###### Select the paper type (Windows)

option.

or Preferences button.


| | |---|



| | |---|


| |

|---|

describes your paper.


| | |---|

using, and click the OK button.


| | |---|


| | |---|

###### Print the first or last page on different paper (Windows)



| | |---|


######### 5. In the Pages in document area, select either theFirst or Last option.

######### 6. Select the correct options from the Paper sourceand Paper type drop-down lists. Click the Addbutton.

######### 7. If you are printing both the first and last pages ondifferent paper, repeat steps 5 and 6, selectingthe options for the other page.



| | |---|


| | |---|

######### 8. Click the OK button.

######### 9. Click the OK button to close the DocumentProperties dialog box. In the Print dialog box,click the OK button to print the job.


| | |---|


| | |---|

###### Scale a document to fit page size (Windows)



| | |---|

######### 4. Select the Print document on option, and thenselect a size from the drop-down list.

Click the OK button to close the Document Properties dialog box.

######### 5. In the Print dialog box, click the OK button toprint the job.



| | |---|

###### Create a booklet (Windows)




Click the OK button to close the Document Properties dialog box.


| | |---|


| | |---|

###### Select the paper size (Windows)

###### Select a custom paper size (Windows)

● The width is the short edge of the paper. ● The length is the long edge of the paper.

###### Print watermarks (Windows)

Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button.

###### Cancel a print job (Windows)

| | |---|

| | |---|

##### Print tasks (Mac OS X)

###### Use a printing preset (Mac OS X)

| | |---|

###### Create a printing preset (Mac OS X)

Use printing presets to save the current print settings for reuse.

###### Automatically print on both sides (Mac OS X)

The product supports the following paper sizes for automatic duplex printing:

###### Manually print on both sides (Mac OS X)

| | |---|

###### Print multiple pages per sheet (Mac OS X)

###### Select the page orientation (Mac OS X)

###### Select the paper type (Mac OS X)

###### Print a cover page (Mac OS X)

| | |---|

###### Scale a document to fit page size (Mac OS X)

###### Create a booklet (Mac OS X)

###### Select the paper size (Mac OS X)

###### Select a custom paper size (Mac OS X)

###### Print watermarks (Mac OS X)

###### Cancel a print job (Mac OS X)

| | |---|

| | |---|

##### Create archival-quality prints

Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive.

| | |---|

NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the increased temperatures, the product prints at half-speed to avoid damage.

##### Use HP ePrint

Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device.

| | |---|

NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint.

After you have added your product, you will have the option to customize the product email address.

NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code.

| | |---|

ENWW Use HP ePrint 79

##### Use AirPrint

Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:

To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.

| | |---|

NOTE: You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/go/ ljmfpM521series_firmware.

##### Use walk-up USB printing

2

ENWW Use walk-up USB printing 81

5Copy

ENWW 83

##### Set new default copy settings

You can save any combination of copy settings as the default settings to use for every job.

##### Restore copy default settings

Use this procedure to restore the factory default copy settings.

ENWW Restore copy default settings 85

##### Make a single copy

NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.

##### Make multiple copies

NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.

ENWW Make multiple copies 87

##### Copy a multiple-page original

##### Copy identification cards

Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time.

ENWW Copy identification cards 89

##### Collate a copy job

NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.

##### Copy on both sides (duplex)

###### Copy on both sides automatically

ENWW Copy on both sides (duplex) 91

###### Copy on both sides manually

##### Reduce or enlarge a copy

ENWW Reduce or enlarge a copy 93

##### Optimize copy quality

The following copy-quality settings are available:

##### Adjust the lightness or darkness for copies

ENWW Adjust the lightness or darkness for copies 95

Copy in draft mode Using draft mode can use less toner. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

##### Set the paper size and type for copying on special paper

| | |---|

ENWW Set the paper size and type for copying on special paper 97

6Scan

ENWW 99

##### Scan by using the HP Scan software (Windows)

| | |---|

##### Scan by using the HP Scan software (Mac OS X)

ENWW Scan by using the HP Scan software (Mac OS X) 101

##### Scan to a USB flash drive

| | |---|

##### Set up scan to network folder and scan to email features

To use these scan features, the product must be connected to a network. These scan features are not available until you configure them. Use the Scan to Network Folder Setup Wizard (Windows) and the Scan to Email Wizard (Windows) at the end of the product software installation process, or use the HP Embedded Web Server to configure these features. The following instructions describe configuring the scan features by using the HP Embedded Web Server.

###### Configure the scan to network folder feature

NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X.

| | |---|

###### Configure the scan to email feature

NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X.

| | |---|

ENWW Set up scan to network folder and scan to email features 103

Scan to a network folder Use the product control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server.

| | |---|

##### Scan to email

Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment.

| | |---|

NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server.

NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a PIN is not required to use this feature.

| | |---|

ENWW Scan to email 105

##### Scan by using other software

If you install the full product software, the product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. If you install the minimum product software, the product is WIA-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices.

While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant software program.

###### Scan from a TWAIN-compliant program (Windows)

Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant or you do not know what the command is called, see the software program Help or documentation.

When scanning from a TWAIN-compliant program, the HP Scan software program might start automatically. If the HP Scan program starts, you can make changes while previewing the image. If the program does not start automatically, the image goes to the TWAIN-compliant program immediately.

Start the scan from within the TWAIN-compliant program. See the software program Help or documentation for information about the commands and steps to use.

###### Scan from a WIA-compliant program (Windows)

WIA is another way to scan an image directly into a software program. WIA uses Microsoft software to scan, instead of the HP Scan software.

Generally, a software program is WIA-compliant if it has a command such as Picture/From Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-compliant, see the software program Help or documentation. Start the scan from within the WIA-compliant program. See the software program Help or documentation for information about the commands and steps to use.

######## -Or-

From the Windows control panel, in the Cameras and Scanner folder (located inside the Hardware and Sound folder for Windows Vista and Windows 7), double-click the product icon. This opens the standard Microsoft WIA Wizard, which enables you to scan to a file.

7Fax

— Connect the fax port to a telephone line

— Connect additional devices

— Set up for stand-alone fax

— Configure the fax time, date, and header

— Create and edit speed-dial entries — Create and edit group-dial entries

— Delete speed-dial entries — Delete group-dial entries

— Set special dialing symbols and options

○ Set a dialing prefix

— Set the dial tone detection

○ Tone dial or pulse dial

— Set autoredial options

— Set light/dark and resolution

— Set billing codes

— Set fax forwarding

— Set the answer mode

— Block or unblock fax numbers

— Set the number of rings-to-answer

— Set distinctive ring

— Use autoreduction for incoming faxes

— Set fax reprint settings

— Set the fax sounds volume

○ Set the alarm volume, phone-line volume, and ring volume

— Set stamp-received faxes

— Set the private receive feature

— Supported fax programs

— Cancel a fax

— Delete faxes from memory

— Use fax on a DSL, PBX, or ISDN system

— Use fax on a VoIP service

— Fax memory contents are retained when there is a loss of power

— Security issues when connecting internal networks to public phone lines

— Fax from the flatbed scanner

— Fax from the document feeder

— Use speed dials and group-dial entries

— Send a fax from the software (Windows)

— Send a fax by dialing from a telephone connected to the fax line

— Send a fax with confirmation

— Schedule a fax to be sent later

— Send a fax combining an electronic and paper document

— Use access codes, credit cards, or calling cards

○ Send faxes internationally

— Print a fax

— Receive faxes when fax tones are audible on the phone line

##### Set up the product for fax

###### Connect the fax port to a telephone line

the product and to the telephone jack on the wall.


The product is an analog device. HP recommends using the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapter to the telephone cable that came with the product.

###### Connect additional devices

The product includes two fax ports:


Telephones used in conjunction with the product can be employed in two ways:

Connect additional devices in the order that is described in the following steps. The output port for each device is connected to the input port of the next, forming a "chain". If you do not want to connect a specific device, skip the step that explains it and continue to the next device.

NOTE: Do not connect more than three devices to the telephone line. NOTE: Voicemail is not supported with this product.

NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you have two “line” ports, see your modem documentation to make sure that you connect to the correct “line” port.

Set up fax with a telephone answering machine If you connect a telephone answering machine to the product, follow these steps to configure the product: NOTE: If an answering machine is connected to the same telephone line but on a different jack (in another room, for example), it might interfere with the product's ability to receive faxes.

####### Set up fax with an extension phone

If you connect an extension phone to the product, follow these steps to configure the product:

With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product.

###### Set up for stand-alone fax

You can use the product as a stand-alone fax machine without connecting it to a computer or a network.

###### Configure the fax time, date, and header

If you did not complete the fax setup process at the time you installed the software, you can complete it at any time by using one of these methods.

####### Use the control panel to set the fax time, date, and header

| | |---|

To enter special characters that are not on the standard keypad, touch the 123 button to open a keypad that contains special characters.

| | |---|

NOTE: The maximum number of characters for the fax header is 25.

####### Use the HP Fax Setup Wizard to set the fax time, date, and header (Windows)

##### Use the phone book

You can store frequently dialed fax numbers (up to 120 entries) as speed-dial entries. Speed-dial entries can be individual fax numbers or groups of fax numbers.

###### Create and edit speed-dial entries

###### Create and edit group-dial entries

###### Delete speed-dial entries

###### Delete group-dial entries

ENWW Use the phone book 115

##### Configure send fax settings

###### Set special dialing symbols and options

You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line.

Special symbol Button Description Dialing pause

The Redial/Pause button is available on the control panel keypad for entering a fax number. You can also touch the comma button to insert a dialing pause.

| | |---|

Pause for dial tone This character causes the product to wait for a dial tone before dialing the remainder of the telephone number. This button is available only in contexts where it is appropriate.


Hook flash This character causes the product to insert a hook flash. This button is available only in contexts where it is appropriate.


####### Set a dialing prefix

A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50.

The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you have to dial a number such as 9 to get a telephone line outside of your company telephone system. While this setting is active, you can dial a fax number without the dial prefix by using manual dial.

###### Set the dial tone detection

Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone.

The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/ regions.

Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing.

| | |---|

NOTE: The pulse-dialing option is not available in all countries/regions.

###### Set autoredial options

If the product was unable to send a fax because of a communication error or the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error options.

######## Set the redial-on-busy option

If this option is on, the product redials automatically if it receives a busy signal. The factory-set default for the redial-on-busy option is On.

######## Set the redial-on-no-answer option

If this option is on, the product redials automatically if the receiving machine does not answer. The factoryset default for the redial-on-no-answer option is Off.

######## Set the redial-on-communication-error option

If this option is on, the product redials automatically if some sort of communication error occurs. The factoryset default for the redial-on-communication-error option is On.

###### Set light/dark and resolution Set the default light/dark (contrast) setting

The contrast affects the lightness and darkness of an outgoing fax as it is being sent. The default light/dark setting is the contrast that is normally applied to items that are being faxed. The slider is set to the middle as the default setting.

Set resolution settings NOTE: Increasing the resolution increases the fax file size. Larger faxes increase the send time and could exceed the available memory in the product. The following settings are available:

| | |---|

######## Set the fax resolution for the current fax job

| | |---|

######## Set the default resolution setting for all fax jobs

| | |---|

###### Set billing codes

If the billing codes feature is on, the product prompts you to enter a billing code for each fax. The product increases the billing code count for each sent fax page. This includes all types of faxes except for pollreceived, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-dial fax, the product increases the billing code count for each successful fax that is sent to each destination.

The factory-set default for the billing-code setting is Off. The billing code can be any number from 1 through 250.

######## Set the billing-code setting

######## Use billing codes

Print the billing-code report The billing-code report is a printed list of all the fax billing codes and the total number of faxes billed to each code. This report is available only when the billing code feature is on. NOTE: After the product prints this report, it deletes all billing data.

| | |---|

##### Configure receive fax settings

###### Set fax forwarding

You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax. If the product cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your product prints the fax.

If the product runs out of memory while receiving a fax, it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory.

When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving the faxes, and the answer mode must be set to Automatic.

###### Set the answer mode

Depending on the situation, set the product answer mode to Automatic, TAM, Fax/Tel, or Manual. The factory-set default is Automatic.

To set or change the answer mode, complete the following steps:

###### Block or unblock fax numbers

If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation. You can unblock blocked fax numbers individually or all at one time.

| | |---|

| | |---|

NOTE: The sender of a blocked fax is not notified that the fax failed. NOTE: If the sender has not configured the fax header, the number cannot be blocked.

###### Set the number of rings-to-answer

When the answer mode is set to Automatic, the product rings-to-answer setting determines the number of times the telephone rings before the product answers an incoming call.

If the product is connected to a line that receives both fax and voice calls (a shared line) and that also uses an answering machine, you might need to adjust the rings-to-answer setting. The number of rings-to-answer for the product must be greater than the rings-to-answer on the answering machine. This allows the answering machine to answer the incoming call and record a message if it is a voice call. When the answering machine answers the call, the product listens to the call and automatically answers it if it detects fax tones.

The default setting for rings-to-answer is varies by country/region. Use the following table to determine the number of rings-to-answer to use.

Type of telephone line Recommended rings-to-answer setting Dedicated fax line (receiving only fax calls) Set to a number of rings within the range shown on the control-

panel display. (The minimum and maximum number of rings allowed varies by country/region.)

One line with two separate numbers and a ring-pattern service One or two rings. (If you have an answering machine or computer voicemail for the other telephone number, make sure that the product is set to a greater number of rings than the answering system. Also, use the distinctive-ring feature to differentiate between voice and fax calls.)

Shared line (receiving both fax and voice calls) with only an attached telephone

Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail

Five rings or more.

Two rings more than the answering machine or computer voicemail.

To set or change the number of rings-to-answer, use the following steps:

###### Set distinctive ring

Ring-pattern or distinctive-ring service is available through some local telephone companies. The service provides a way to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the product can answer fax calls.

If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region.

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NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than the default, All Rings, the product might not be able to receive faxes. The settings are as follows:

To change ring patterns for call answering, complete the following steps:

###### Use autoreduction for incoming faxes

If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size).

If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On.

If you have the Stamp Faxes option turned on, you might also want to turn on autoreduction. This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.

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NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.

###### Set fax reprint settings

After this feature is turned on, a Reprint Faxes button is available in the Fax Menu > Receive Options menu.

###### Set the fax sounds volume

Use this setting to control the volume of the fax sounds from the control panel. You can make changes to the following sounds:

####### Set the alarm volume, phone-line volume, and ring volume

Repeat this step for each volume setting.

###### Set stamp-received faxes

The product prints the sender identification information at the top of each received fax. You can also stamp the incoming fax with your own header information to confirm the date and time that the fax was received. The factory-set default for stamp-received faxes is Off.

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|---|

NOTE: Turning on the stamp-received setting might increase the page size and cause the product to print a second page.

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NOTE: This option applies only to received faxes that the product prints.

###### Set the private receive feature

When the private-receive feature is active, received faxes are stored in memory and not printed. A password is required to print the stored faxes.

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After this feature is turned on, a Print Private Faxes button is available in the Fax Menu > Receive Options menu.

##### Set fax polling

If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is known as polling another machine).

The product dials the other fax machine and requests the fax.

ENWW Set fax polling 125

##### Use fax

###### Supported fax programs

The PC fax program that came with the product is the only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it will not function through the product modem.

###### Cancel a fax

Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.

####### Cancel the current fax

Press the Cancel button on the control panel. Any pages that have not been transmitted are canceled. Pressing the Cancel button also stops group-dial jobs.

####### Cancel a pending fax job

Use this procedure to cancel a fax job in the following situations:

###### Delete faxes from memory

Use this procedure only if you are concerned that someone else has access to your product and might try to reprint faxes from the memory.

CAUTION: In addition to clearing the reprint memory, this procedure clears any fax that is currently being sent, unsent faxes that are pending redial, faxes that are scheduled to be sent at a future time, and faxes that are not printed or forwarded.

###### Use fax on a DSL, PBX, or ISDN system

HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they work with the proper setup and equipment.

| | |---|

NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.

The HP LaserJet product is an analog device that is not compatible with all digital phone environments (unless a digital-to-analog converter is used). HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.

####### DSL

A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This product is not directly compatible with those digital signals. However, if the configuration is specified during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data.

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NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers. A typical DSL modem employs a filter to separate the higher frequency DSL modem communication from lower frequency analog phone and fax modem communication. It is often necessary to use a filter with

analog phones and analog fax products that are connected to a telephone line used by a DSL modem. The DSL service provider usually provides this filter. Contact the DSL provider for more information or for assistance.

####### PBX

The product is an analog device that is not compatible in all digital phone environments. Digital-to-analog filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX environment, it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.

Contact the PBX provider for more information and for assistance. ISDN

The product is an analog device that is not compatible in all digital phone environments. Digital-to-analog filters or converters may be needed for faxing functionality. If faxing issues occur in an ISDN environment, it might be necessary to contact the ISDN provider for assistance. HP does not guarantee that the product will be compatible with ISDN digital environments or digital-to-analog converters.

###### Use fax on a VoIP service

Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services.

If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP network.

If the VoIP provider offers a "Pass through" mode for the connection, that will offer better fax performance on VoIP. Also if the provider has "comfort noise" added to the line, fax performance can be enhanced if this feature is not enabled.

If faxing problems continue, contact the VoIP provider.

###### Fax memory contents are retained when there is a loss of power

The flash memory protects against data loss when a power failure occurs. Other fax devices store fax pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can maintain its data for years without power applied.

###### Security issues when connecting internal networks to public phone lines

The product can send and receive fax data over telephone lines that conform to public switch telephone network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to a computer or network.

The following product features prevent virus transmission:

###### Fax from the flatbed scanner

NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.

###### Fax from the document feeder

NOTE: The document feeder capacity is up to 50 sheets of 75 g/m2 (20 lb) paper.

CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder.

NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.

###### Use speed dials and group-dial entries


###### Send a fax from the software (Windows)

The following information provides basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu.

You can fax electronic documents from a computer if you meet the following requirements:

######## Send a fax from the software

The procedure to send a fax varies according to your specifications. The most typical steps follow.

######## Send a fax from a third-party software program, such as Microsoft Word

###### Send a fax by dialing from a telephone connected to the fax line

Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.

NOTE: The telephone must be connected to the product "telephone" port .

###### Send a fax with confirmation

You can set the product so that it prompts you to enter the fax number a second time to confirm that you are sending the fax to the correct number.

###### Schedule a fax to be sent later

Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people. When this procedure is completed, the product scans the document into memory and then returns to the Ready state.

NOTE: If the product cannot transmit the fax at the scheduled time, that information is indicated on the fax error report (if that option is turned on) or recorded in the fax activity log. The transmittal might not be initiated because the fax-sending call is not answered, or because a busy signal stops the redial attempts.

If a fax has been scheduled to be sent at a future time but it requires updating, send the additional information as another job. All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes.

###### Send a fax combining an electronic and paper document

Use the HP Send Fax software to set up this feature. To start the software program, from the Windows Start menu, navigate to the program group for this product, and then click the HP Send Fax item. Use the software to combine the documents into a single fax job.

###### Use access codes, credit cards, or calling cards

To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. Send faxes internationally

To send a fax to an international destination, dial manually to allow for pauses and international dialing codes.

###### Print a fax

When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory.

####### Reprint a fax

When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages.

These faxes are stored continuously. Reprinting them does not clear them from the memory. The default setting for this feature is Off.

######## Turn on the Allow Fax Reprint feature

######## Reprint faxes

####### Automatically print on both sides of received faxes

Use the product control panel to configure the product to print two-sided copies of received faxes.

####### Print a stored fax when the private receive feature is on

To use this feature, you must enable the Private Receive feature on the product. Use the following procedure to enable this feature.

To print stored faxes, you must provide the product security password. After the product prints the stored faxes, the faxes are deleted from memory.

###### Receive faxes when fax tones are audible on the phone line

If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways:

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NOTE: For the second method to work, the Extension Phone option must be turned on. This option is one of the Advanced Setup options in the Fax Setup menu.

8 Manage and maintain

ENWW 137

##### Use the HP Reconfiguration Utility to change the product connection (Windows)

If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD. After you select the type of connection you wish to make, the program goes directly to the portion of the product setup procedure that needs to change.

The HP Reconfiguration Utility is located in the HP programs group on your computer.

##### Set up HP Wireless Direct Printing

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|---|

NOTE: This feature is available with wireless models only.

The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet. Use HP Wireless Direct to print wirelessly from the following devices:

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NOTE: This feature requires you to set up a security password for the product. If you have not previously configured a password, you are prompted to configure one after you enable the feature.

NOTE: If the Wireless Direct Settings item does not appear on the control panel, you need to upgrade the product firmware. To get the current version, go to www.hp.com, enter the HP product number in the search box, select the specific product model, and then click the Software & Driver Downloads link.

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ENWW Set up HP Wireless Direct Printing 139

##### Use HP Web Services applications

After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu on the product control panel. This process enables both HP Web Services and the Apps menu.

##### Configure IP network settings

###### Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

###### View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.

NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X.

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###### Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.

###### Rename the product on a network

If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server.

NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X.

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###### Link speed and duplex settings

| | |---|

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.

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NOTE: The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer).

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NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle.

Setting Description Automatic The print server automatically configures itself for the highest link speed and

communication mode allowed on the network. 10T Full 10 Mbps, full-duplex operation 10T Half 10 megabytes per second (Mbps), half-duplex operation 100TX Full 100 Mbps, full-duplex operation 100TX Half 100 Mbps, half-duplex operation 1000T Full 1000 Mbps, full-duplex operation

##### HP Device Toolbox (Windows)

Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product.

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NOTE: This tool is available only if you performed a full installation when you installed the product. Depending on how the product is connected, some features might not be available.

Tab or section Description Home tab

Provides product, status, and configuration information.

############ System tab

Provides the ability to configure the product from your computer.

############ Print tab

Provides the ability to change default print settings from your computer.

NOTE: The System tab can be password-protected. If this product is on a network, always consult with the administrator before changing settings on this tab.

Tab or section Description Fax tab ● Receive Options: Configure how the product handles incoming faxes.

Scan tab Configure the Scan to Network Folder and Scan to E-mail features.

############ Networking tab

Provides the ability to change network settings from your computer.

Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the product is directly connected to a computer.

HP Web Services tab Use this tab to set up and use various Web tools with the product. HP Smart Install tab Use this tab to disable HP Smart Install or to download and install the product software.

ENWW HP Device Toolbox (Windows) 145

HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility From the Finder, double-click Applications, double-click HP, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it:

###### HP Utility features

Use the HP Utility software to perform the following tasks:

##### Use HP Web Jetadmin software

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about upgrades.

ENWW Use HP Web Jetadmin software 147

##### Economy settings

###### Print with EconoMode

This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

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NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server

###### Set the Sleep Delay

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###### Set the Auto Power Down delay

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NOTE: The default value is 30 Minutes.

ENWW Economy settings 149

##### Product security features

The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.

For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.

###### Lock the product

back of the product.

###### Set or change the product password

Use the HP Embedded Web Server to set a password or change an existing password for a product on a network.

NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X.

NOTE: If a password has previously been set, you are prompted to provide the password. Enter the password, and then click the OK button.

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##### Upgrade the firmware

HP offers periodic upgrades to the product firmware. You can load the firmware upgrades manually, or you can set the product to automatically load firmware upgrades.

###### Manually upgrade the firmware

###### Set the product to automatically upgrade the firmware

ENWW Upgrade the firmware 151

9 Solve problems

ENWW 153

##### Solve problems checklist

Follow these steps when trying to solve a problem with the product.

###### Step 1: Make sure that the product is set up correctly

###### Step 2: Check the cabling or wireless connection

###### Step 3: Check the control panel for error messages

The control panel should indicate ready status. If an error message displays, resolve the error.

###### Step 4: Check the paper

###### Step 5: Check the software

###### Step 6: Test print functionality

###### Step 7: Test copy functionality

ENWW Solve problems checklist 155

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the scanner glass. They might seep and damage the product.

###### Step 8: Test the fax functionality

###### Step 9: Check the toner cartridge

Print a supplies status page and check remaining life of the toner cartridge.

###### Step 10: Try sending a print job from a computer

###### Step 11: Verify that the product is on the network

For networked products, open a Web browser, and enter the product IP address (from the previously printed configuration page) in the address box to open the HP Embedded Web Server (EWS). If the HP EWS does not open, reinstall the product on the network.

##### Restore the factory-set defaults

Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.

CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.

ENWW Restore the factory-set defaults 157

##### Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen. If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

##### Paper feeds incorrectly or becomes jammed

###### The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

###### The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

###### The document feeder jams, skews, or picks up multiple sheets of paper

ENWW Paper feeds incorrectly or becomes jammed 159

###### Prevent paper jams from the paper trays

To reduce the number of paper jams, try these solutions.

##### Clear jams

###### Jam locations

Use this illustration to identify locations of jams. In addition, instructions display on the control panel to direct you to the location of jammed paper and how to clear it.

| | |---|

NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or green labels.

1

7

2

3

###### Clear jams in the document feeder

###### Clear jams in the output area

2

NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.

###### Clear jams in Tray 1

######### 1. If most of the sheet of paper is visible in the tray,slowly pull the jammed paper out of the product.

If most of the sheet of paper has been pulled inside the product, continue with the following steps.

######### 2. Press the front-door-release button.

######### 3. Open the front door.

2

2

######### 4. Remove the toner cartridge.

######### 5. Lift the jam-access covers and remove anyjammed paper.

2

######### 6. Reinsert the toner cartridge.

######### 7. Close the front door.

2

2

###### Clear jams in Tray 2 or optional Tray 3

2

1

2

2

############# 2

######### 7. Open the front door.

######### 8. Remove the toner cartridge.

######### 9. Lift the jam-access covers and remove anyjammed paper.

2

2

######### 10. Reinsert the toner cartridge.

######### 11. Close the front door.

2

2

###### Clear jams in the fuser

######### 1. Press the front-door-release button.

######### 2. Open the front door.

######### 3. Remove the toner cartridge.

2

2

2

2

2

###### Clear jams in the duplexer

2

########## 1

2

2

2

##### Improve print quality

###### Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.

###### Set the paper-type setting for the print job

Check the paper type-setting if you are printing from a software program and the pages have any of these problems:

####### Check the paper-type setting (Windows)

####### Check the paper-type setting (Mac OS X)

###### Check the toner-cartridge status

Check the supplies status page for the following information:

###### Print a cleaning page

The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.

###### Visually inspect the toner cartridge

###### Check the paper and printing environment Use paper that meets HP specifications

Use different paper if you are having any of the following problems:

Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper:

####### Check the product environment

Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide.

###### Check the EconoMode settings

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

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NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server. Follow these steps if the entire page is too dark or too light.

###### Try a different print driver

You might need to use a different print driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

HP PCL 6 driver ● Provided as the default driver. This driver is automatically installed unless you

select a different one.

HP UPD PS driver ● Recommended for printing with Adobe® software programs or with other highly

graphics-intensive software programs

● Provides support for printing from postscript emulation needs, or for postscript flash font support

Download additional print drivers from this Web site: www.hp.com/go/ljmfpM521series_software.

##### Improve copy quality

###### Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

2

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

2

###### Check the paper settings

###### Optimize for text or pictures

The following copy-quality settings are available:

###### Edge-to-edge copying

The product cannot print fully edge-to-edge. There is a 4 mm unprintable border around the page.

######## Considerations for printing or scanning documents with cropped edges:

###### Clean the pickup rollers and separation pad in the document feeder

If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.

######### 2. Use a moist, lint-free cloth to wipe both pickuprollers and the separation pad to remove dirt.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

######### 3. Close the document-feeder cover.

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##### Improve scan quality

###### Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

2

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

2

###### Clean the pickup rollers and separation pad in the document feeder

If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.

ENWW Improve scan quality 187

######### 2. Use a moist, lint-free cloth to wipe both pickuprollers and the separation pad to remove dirt.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

######### 3. Close the document-feeder cover.

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##### Improve fax quality

###### Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

2

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

2

###### Check the send-fax resolution setting

If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communicationerror options.

###### Check the error correction setting

Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On.

You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.

###### Send to a different fax machine

Send the fax job to a different fax machine to see if another machine will successfully receive the fax job.

###### Clean the pickup rollers and separation pad in the document feeder

If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

| | | |---|---| | | |

Check the fit-to-page setting If the product printed a fax job off the page, turn on the fit-to-page feature from the product control panel. NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.

| | |---|

###### Check the sender's fax machine

Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.

##### The product does not print or it prints slowly

###### The product does not print

If the product does not print at all, try the following solutions.

###### The product prints slowly

If the product prints, but it seems slow, try the following solutions.

ENWW The product does not print or it prints slowly 193

##### Solve walk-up USB printing problems

###### The USB Flash Drive menu does not open when you insert the USB flash drive

###### The file does not print from the USB flash drive

###### The file that you want to print is not listed in the USB Flash Drive menu

##### Solve fax problems

###### Checklist for solving fax problems

NOTE: The product must be connected to a computer with internet access to upgrade firmware.

| | |---|

###### Perform a fax diagnostic test

From the product control panel, you can run a diagnostic test that provides information about the product fax settings.

###### Fax trace report

A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call.

| | |---|

###### Fax error report printing

Use the following instructions to print fax logs and reports: Print all fax reports

Use this procedure to print all of the following reports at one time:

####### Print individual fax reports

####### Set the fax error report

A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events:

| | |---|

NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log.

###### Set the fax-error-correction mode

Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On.

You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.

###### Change the fax speed

The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is Fast(V.34).

You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection.

###### Solve problems sending faxes

| | |---|

NOTE: Turning off the Error Correction option can reduce image quality.

######## No dial tone

######## The Fax is busy message appears

######## The No fax answer message appears

######## Document feeder paper jam

######## The Fax storage is full message appears

######## Scanner error

####### The control panel displays the message "Storing page 1" and does not progress beyond that message

● Delete stored faxes from memory. a. From the Home screen on the product control panel, touch the Setup button. b. Open the Service menu. c. Open the Fax Service menu. d. Select the Clear Saved Faxes item.

####### Faxes can be received, but not sent

Send fax and nothing happens.

####### Product is password protected

If a network administrator has set a product password, then you must obtain the password in order to use the product fax features.

####### Unable to use fax functions from the control panel

####### Unable to use group dials

####### Receive a recorded error message from the phone company when trying to send a fax

| | |---|

####### Unable to send a fax when a phone is connected to the product

###### Solve problems receiving faxes

####### The fax does not respond The fax has a dedicated phone line

● Set the Answer Mode option to the Automatic setting from the control panel. a. From the Home screen on the product control panel, touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Automatic setting.

######## An answering machine is connected to the product

######## The Answer Mode setting is set to the Manual setting

● Touch the Start Fax button on the product control panel.

######## Voice mail is available on the fax line

| | |---|

######## The product is connected to a DSL phone service

######## The product uses a fax over IP or VoIP phone service

d. Open the Fax Speed menu. e. Select the correct setting.

####### An error message displays on the control panel The No fax detected. message displays

| | |---|

NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by mistake and the caller hangs up, the No fax detected. message displays on the control panel.

######## The Communication error message appears

| | |---|

######## The Fax storage is full message appears

######## The Fax is busy message appears

####### A fax is received but does not print The Private Receive feature is on

| | |---|

NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the memory is full.

####### Sender receives a busy signal A handset is connected to the product

Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device.

######## A phone line splitter is being used

####### Cannot send or receive a fax on a PBX line

● If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line for your product.

###### Solve general fax problems

####### Faxes are sending slowly

The product is experiencing poor phone line quality.

| | |---|

####### Fax quality is poor

Fax is blurry or light.

| | |---|

####### Fax cuts off or prints on two pages

| | |---|

NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages.

##### Solve USB connection problems

If you have connected the product directly to a computer, check the cable.

##### Solve wired network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.

| | |---|

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

###### Poor physical connection

###### The computer is using the incorrect IP address for the product

###### The computer is unable to communicate with the product

ENWW Solve wired network problems 213

For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.

###### The product is using incorrect link and duplex settings for the network

HP recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network.

###### New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

###### The computer or workstation might be set up incorrectly

###### The product is disabled, or other network settings are incorrect

##### Solve wireless network problems

###### Wireless connectivity checklist

###### The product does not print after the wireless configuration completes

###### The product does not print, and the computer has a third-party firewall installed

###### The wireless connection does not work after moving the wireless router or product

###### Cannot connect more computers to the wireless product

###### The wireless product loses communication when connected to a VPN

● Typically, you cannot connect to a VPN and other networks at the same time.

###### The network does not appear in the wireless networks list

###### The wireless network is not functioning

For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.

###### Perform a wireless network diagnostic test

From the product control panel, you can run a diagnostic test that provides information about the wireless network settings.

###### Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:

##### Solve product software problems with Windows

###### A print driver for the product is not visible in the Printer folder

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

| | |---|

###### An error message was displayed during the software installation

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

| | |---|

###### The product is in Ready mode, but nothing prints

Windows 7 a. Click Start. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP

address.

ENWW Solve product software problems with Windows 219

##### Solve product software problems with Mac OS X

###### The print driver is not listed in the Print & Fax or Print & Scan list

Contents/Resources. If necessary, reinstall the software.

software.

###### The product name does not appear in the product list in the Print & Fax or Print & Scan list

###### The print driver does not automatically set up the selected product in the Print & Fax or Print & Scan list

###### A print job was not sent to the product that you wanted

###### When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected.

######## Software troubleshooting

######## Hardware troubleshooting

| | |---|

###### You are using a generic print driver when using a USB connection

If you connected the USB cable before you installed the software, you might be using a generic print driver instead of the driver for this product.

program prompts you.

drop-down menu in the Print dialog box.

ENWW Solve product software problems with Mac OS X 221

##### Remove software (Windows)

######## Windows XP

Windows Vista and Windows 7

##### Remove software (Mac OS X)

You must have administrator rights to remove the software.

ENWW Remove software (Mac OS X) 223

##### Solve scan to email problems

If scan to email problems occur, try these solutions:

###### Cannot connect to the email server

###### The email failed

###### Unable to scan

##### Solve scan to network folder problems

If scan to network folder problems occur, try these solutions:

###### The scan failed

ENWW Solve scan to network folder problems 225

Index

part numbers 33 accessories

ordering 26 AirPrint 80 answer mode, setting 120 answering machines, connecting

111

fax settings 121 anticounterfeit supplies 28 applications

downloading 140 Apps menu 140 archival-quality printing 78 autoreduction settings, fax 123

using 119

bins, output locating 4 selecting 23 blocking faxes 121 booklets

creating (Windows) 69 printing (Mac) 76

busy signals, redialing options 117

faxes 126 print job (Mac) 77 print job (Windows) 71

cartridges non-HP 27, 35 order numbers 35 recycling 35

replacing 36 storage 35 supplies status page 11

checklist fax troubleshooting 195 for solving problems 154 wireless connectivity 215

cleaning glass 182, 186, 189 paper path 178

collating copies 90 configuration page 11 contrast settings copy 95 fax 118

control panel buttons and lights 8 help 10, 158 Home screen 9 locating 4 menu map, printing 11 Reports menu 11

copying collation 90 contrast, adjusting 95 draft mode 96 enlarging 93 light/dark settings 95 multiple copies 87 multiple-page originals 88 paper size and type 97 quality, adjusting 94 reducing 93 restore default settings 85 set new default settings 84 single copies 86 two-sided documents 91, 92

counterfeit supplies 28

cover pages printing on different paper

(Windows) 64 covers, locating 4 custom-size copies 93 customer self-repair

part numbers 31

D darkness, contrast settings

copy 95 fax 118

default copy settings changing 84 restoring to factory settings 85

default gateway, setting 141 defaults, restoring 157 delaying fax sending 132 deleting faxes from memory 127 dial tone detection settings 116 dialing

from a telephone 132 pauses, inserting 116 prefixes, inserting 116 redialing automatically,

settings 117

tone or pulse settings 117 distinctive-ring settings 122 document feeder 91

copying two-sided documents

91 jams 162 paper-feeding problems 159

double-sided copying 91, 92 double-sided printing

Mac 74 Windows 53

draft mode, copying 96

drivers changing paper sizes 70 changing settings (Mac) 44 changing settings (Windows) 42 paper types 16 presets (Mac) 73 selecting 180 settings (Mac) 73 universal 40 usage page 11

DSL

faxing 127 duplex 91 duplex printing Mac 74

duplex printing (double-sided) settings (Windows) 51 Windows 53

duplex settings, changing 143 duplexer

jams 175

duplexing manually (Mac) 74 manually (Windows) 53

E EconoMode setting 148, 179 economy settings 148 electronic faxes

sending 131

Embedded Web Server 156 changing network settings 141 changing password 150 changing product name 141 opening 141, 150

enlarging documents

copying 93 envelopes

output bin, selecting 23 error messages, fax 199, 204 error report, fax

printing 198 error-correction setting, fax 198 errors

software 218

extension phones receiving faxes from 112 sending faxes from 132

F factory-set defaults, restoring 157 fax

answer mode 120 autoreduction 123 billing codes 119 blocking 121 canceling 126 confirming number 132 contrast setting 118 delaying sending 132 deleting from memory 127 detect-dial-tone settings 116 dial prefixes 116 dialing, tone or pulse 117 error report, printing 198 error-correction 198 extension phone receiving 112 forwarding 120 pauses, inserting 116 polling 125 printing 134 printing private faxes 136 private receive 124 receiving when you hear fax

tones 136 redial settings 117 reports, printing all 197 reprinting faxes 123 reprinting from memory 135 resolution 118 ring patterns 122 rings-to-answer 121 security, private receive 124 sending from a telephone 132 sending from software 131 solve general problems 209 solving problems 156 speed dials 130 stamp-received 124 unable to receive 204 unable to send 199 using DSL, PBX, or ISDN 127 using VoIP 128 V.34 setting 198 volume settings 123

fax date, setup use control panel 113 use HP Fax Setup Wizard 113

fax header, setup use control panel 113 use HP Fax Setup Wizard 113

fax time, setup use control panel 113 use HP Fax Setup Wizard 113

fax troubleshooting checklist 195

faxing from a computer (Mac) 131 from a computer (Windows) 131

first page printing on different paper

(Windows) 64 Fit to Page setting, fax 123 fonts

lists, printing 11 forwarding faxes 120 fraud Web site 28 fuser

jams 173

creating 114 deleting 115 editing 114

output bin, selecting 23 help, control panel 10, 158 Home screen, control panel 9 HP Device Toolbox, using 144 HP Embedded Web Server 156

changing network settings 141 changing password 150 changing product name 141 opening 141, 150

HP ePrint, using 79 HP fraud Web site 28 HP Reconfiguration Utility

network installation 138 HP Scan software (Mac) 101 HP Scan software (Windows) 100 HP Universal Print Driver 40 HP Utility 146

HP Utility for Mac Bonjour 146 features 146 HP Utility, Mac 146 HP Web Jetadmin 147 HP Web Services

applications 140 enabling 140

HP Web Services, enabling 79

copying 89 interface ports

locating 5, 6 IPv4 address 141 ISDN

faxing 127

causes of 160 document feeder, clearing 162 duplexer 175 fuser 173 locations 161 output bin 164 tracking number of 11

Jetadmin, HP Web 147

L labels

output bin, selecting 23 printing (Windows) 61

landscape orientation changing (Mac) 75 selecting, Windows 59

last page printing on different paper

(Windows) 64 lightness

copy contrast 95 fax contrast 118 link speed settings 143 loading

toner cartridges 34

lock

product 150

logs, fax error 198 printing all 197

driver settings 44, 73 problems, troubleshooting 220 scanning from TWAIN-compliant

software 106 Macintosh

HP Utility 146 maintenance kits

part numbers 31 managing network 141 manual duplex Mac 74 Windows 53

media

memory deleting faxes 127 included 2 reprinting faxes 135

menus, control panel

map, printing 11 Microsoft Word, faxing from 131 modems, connecting 111 multiple copies 87 multiple pages per sheet printing (Mac) 75 printing (Windows) 57

multiple-page originals copying 88

password, changing 150 password, setting 150 product name, changing 141 settings, changing 141 settings, viewing 141

networks configuration page 11 default gateway 141 HP Web Jetadmin 147 installing the product 138

IPv4 address 141 models supporting 2 settings report 11 subnet mask 141 non-HP supplies 27, 35 number of copies, changing 87

supplies and accessories 26

orientation changing (Mac) 75 selecting, Windows 59

output bin jams 164 locating 4

outside lines dial prefixes 116 pauses, inserting 116

changing (Mac) 75 page sizes

scaling documents to fit (Mac) 76 scaling documents to fit

(Windows) 67 pages per minute 2 pages per sheet

selecting (Mac) 75 selecting (Windows) 57

paper covers, using different paper 64 fax autoreduction settings 123 first and last pages, using

different paper 64 jams 160

paper jams. See jams

paper pickup problems

solving 159 paper size

changing 70

paper sizes copy settings 97 selecting (Mac) 76 selecting custom sizes (Mac) 77 selecting custom sizes

(Windows) 70 paper type

selecting (Windows) 61

paper types copy settings 97 selecting (Mac) 75

paper, covers printing (Mac) 75

part numbers customer self-repair 31 maintenance kits 31 supplies 31 trays 33

pauses, inserting 116 PBX

faxing 127 PCL drivers

universal 40 PCL font list 11 phone book, fax

adding entries 130 phones

receiving faxes from 112, 136 phones, connecting extra 111 phones, downstream

sending faxes from 132

polling faxes 125 portrait orientation

changing (Mac) 75 selecting, Windows 59

ports

locating 6 postcards

output bin, selecting 23 power connection

locating 5, 6 power switch, locating 4 power-down delay

setting 148 prefixes, dial 116 presets (Mac) 73

print drivers

selecting 180 supported 40

print drivers (Mac) changing settings 44 settings 73

print drivers (Windows) changing settings 42

print job canceling (Mac) 77 canceling (Windows) 71

print on both sides Mac 74 manually, Windows 53 Windows 53

print quality improving 177

printing from USB flash drives 81 product reports 11 settings (Mac) 73

printing on both sides

settings (Windows) 51 private receive 124 problem-solving

no response 193 slow response 193 protocol settings, fax 198 PS font list 11 pulse-dialing 117

R rear output bin

printing to 23

receiving faxes answer mode, setting 120 autoreduction settings 123 blocking 121 error report, printing 198 from extension phone 112 polling 125 reprinting 135 reprinting faxes 123 ring patterns, settings 122 rings-to-answer settings 121 stamp-received setting 124 when you hear fax tones 136

recycling supplies 35 redialing

automatically, settings 117

reducing documents copying 93 replacing printing cartridges 36 reports

configuration report 11 demo page 11 menu structure 11 network summary 11 PCL font list 11 PCL6 font list 11 print quality page 11 PS font list 11 service page 11 supplies status 11 usage page 11

Reports menu 11 reports, fax

error 198 printing all 197

reprinting faxes 123, 135 resize documents

copying 93 Mac 76 Windows 67

resolution

fax 118 restoring factory-set defaults 157 ring patterns 122 ring tones

distinctive 122 rings-to-answer setting 121 rough paper

output bin, selecting 23

S scale documents

Mac 76 Windows 67

scaling documents copying 93 scanner

glass cleaning 182, 186, 189 scanning

from HP Scan software (Mac) 101 from HP Scan software

(Windows) 100 to email, setup 103 to network folder, setup 103

TWAIN-compliant software 106 WIA-compliant software 106

sending faxes billing codes 119 canceling 126 confirmation 132 delaying 132 error report, printing 198 forwarding 120 from downstream telephone

132

from software 131 service page 11 settings

driver presets (Mac) 73 drivers 42 drivers (Mac) 44 factory-set defaults, restoring

157

network report 11 setup

scan to email and network folder 103

shortcuts (Windows) creating 48 using 46

size, copy

reducing or enlarging 93 sizes, media

Fit to Page setting, faxing 123 sleep delay

disabling 148 enabling 148

small documents

copying 89 small paper

output bin, selecting 23 software

HP Utility 146 problems 218 scanning from TWAIN or WIA

106 sending faxes 131 uninstalling for Mac 223 uninstalling for Windows 222

solve

fax problems 199 solve problems fax 209

solving walk-up USB printing problems

194 special paper

printing (Windows) 61 special paper for covers

printing (Mac) 75 speed dials

programming 130

speed-dial entries creating 114 deleting 115 editing 114

status Home screen, control panel 9 HP Utility, Mac 146 supplies, printing report 11

storing

toner cartridges 35 straight-through paper path 23 subnet mask 141 supplies

counterfeit 28 low threshold settings 29 non-HP 27, 35 ordering 26 part numbers 31 recycling 35 replacing toner cartridges 36 status, viewing with HP Utility for

Mac 146

using when low 29 supplies status page 11 supported paper 14

T TCP/IP

manually configuring IPv4

parameters 141 telephones

receiving faxes from 112, 136 telephones, connecting extra 111 telephones, downstream

sending faxes from 132 tone-dialing 117 toner cartridge

low threshold settings 29 using when low 29

toner cartridges loading 34

non-HP 27, 35 order numbers 35 recycling 35 replacing 36 storage 35 supplies status page 11

top output bin printing to 23

transparencies output bin 23 printing (Windows) 61

Tray 2 jams 169 loading 21

trays

included 2 locating 4 part numbers 33

troubleshooting checklist 154 fax error-correction setting 198 faxes 195 jams 160 Mac problems 220 network problems 213 paper feed problems 159 receive fax 204 send fax 199 USB connection 212 walk-up USB printing problems

194 Windows problems 218 wired network 213 wireless network 215

TWAIN-compliant software, scanning

from 106 two-sided copying 91, 92 two-sided printing

settings (Windows) 51

U unblocking fax numbers 121 uninstalling Mac software 223

uninstalling Windows software 222 universal print driver 40 usage page 11 USB connection

troubleshooting 212 USB flash drives

printing from 81

V V.34 setting 198 VoIP

faxing 128 volume, adjusting 123

W walk-up USB printing 81 watermarks

printing (Mac) 77 printing (Windows) 71

Web Services applications 140 enabling 140

Web sites fraud reports 28 HP Web Jetadmin, downloading

147 universal print driver 40 WIA-compliant software, scanning from 106

Windows driver settings 42 faxing from 131 scanning from TWAIN or WIA

software 106

universal print driver 40 Windows print drivers supported 40 wireless network

troubleshooting 215 wireless network interference 217 wireless printing

solving problems 154 Word, faxing from 131