HP Laserjet Pro Mfp M226

M225dn M225rdn M226dn M225dw M226dw User Guide LaserJet Pro MFP M225, M226 www.hp.com/support/ljMFPM225 www.hp.com/support/ljMFPM226

HP LaserJet Pro MFP M225, M226 User Guide

Copyright and License © Copyright 2015 HP Development Company,

L.P.

Table of contents 1 Product introduction ..................................................................................................................................... 1 Product comparison .............................................................................................................................................. 2 Power consumption, electrical specifications, and acoustic emissions ............................................ 5 Operating-environment specifications ............................................................................................... 5 Product views ........................................................................................................................................................ 6 Product front view ............................................................................................................................... 6 Product back view ............................................................................................................................... 7 Control-panel views ............................................................................................................................ 8 M225dn, M225rdn, and M226dn control panel ................................................................ 8 M225dw and M226dw control panel ................................................................................ 9 Product hardware setup and software installation ............................................................................................ 11 2 Paper trays ................................................................................................................................................. 13 Supported paper sizes and types ........................................................................................................................ 14 Supported paper sizes ...................................................................................................................... 14 Supported paper types ..................................................................................................................... 16 Load the priority input tray (Tray 1) .................................................................................................................... 17 Load the main input tray (Tray 2) ........................................................................................................................ 19 3 Parts, supplies, and accessories ................................................................................................................... 23 Order parts, accessories, and supplies ............................................................................................................... 24 Ordering ............................................................................................................................................. 24 Supplies and accessories .................................................................................................................. 24 Replace the toner cartridge ................................................................................................................................. 25 4 Print ........................................................................................................................................................... 29 Print tasks (Windows) .......................................................................................................................................... 30 How to print (Windows) ..................................................................................................................... 30 Automatically print on both sides (Windows) .................................................................................. 32 Manually print on both sides (Windows) .......................................................................................... 33 Print multiple pages per sheet (Windows) ....................................................................................... 34

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Select the paper type (Windows) ...................................................................................................... 35 Additional print tasks ........................................................................................................................ 35 Print tasks (Mac OS X) .......................................................................................................................................... 36 How to print (OS X) ............................................................................................................................ 36 Automatically print on both sides (OS X) .......................................................................................... 36 Manually print on both sides (OS X) .................................................................................................. 36 Print multiple pages per sheet (OS X) ............................................................................................... 37 Select the paper type (OS X) ............................................................................................................. 37 Additional print tasks ........................................................................................................................ 37 Set up HP Wireless Direct Printing ...................................................................................................................... 38 Mobile printing ..................................................................................................................................................... 39 HP ePrint via email ............................................................................................................................ 39 HP ePrint software ............................................................................................................................ 40 AirPrint ............................................................................................................................................... 40 Use walk-up USB printing (dw models only) ....................................................................................................... 41 5 Copy ........................................................................................................................................................... 43 Make a copy ......................................................................................................................................................... 44 Copy on both sides (duplex) ................................................................................................................................ 45 Copy on both sides automatically ..................................................................................................... 45 Copy on both sides manually ............................................................................................................ 45 6 Scan ........................................................................................................................................................... 47 Scan by using the HP Scan software (Windows) ................................................................................................. 48 Scan by using the HP Scan software (Mac) ......................................................................................................... 49 Set up Scan to E-mail (touchscreen models only) .............................................................................................. 50 Introduction ....................................................................................................................................... 50 Use the Scan to E-Mail Wizard (Windows) ........................................................................................ 50 Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............................. 50 Set up the Scan to Email feature via the HP Embedded Web Server (OS X) .................................... 51 Set up Scan to Network Folder (touchscreen models only) ............................................................................... 54 Introduction ....................................................................................................................................... 54 Use the Scan to Network Folder Setup Wizard (Windows) ............................................................... 54 Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ............. 54 Set up the Scan to Network Folder feature via the HP Embedded Web Server (OS X) .................... 55 Scan to a USB flash drive (touchscreen models only) ........................................................................................ 57 Scan to email (touchscreen models only) ........................................................................................................... 58 Scan to a network folder (touchscreen models only) ......................................................................................... 59 iv

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7 Fax ............................................................................................................................................................. 61 Set up to send and receive faxes ......................................................................................................................... 62 Before starting .................................................................................................................................. 62 Step 1: Identify the phone connection type ..................................................................................... 62 Step 2: Set up the fax ........................................................................................................................ 63 Dedicated phone line ...................................................................................................... 63 Shared voice/fax line ...................................................................................................... 64 Shared voice/fax line with an answering machine ........................................................ 65 Step 3: Configure the fax time, date, and header ............................................................................ 67 HP Fax Setup Wizard ....................................................................................................... 67 Product control panel ..................................................................................................... 67 HP Device Toolbox .......................................................................................................... 68 HP Embedded Web Server .............................................................................................. 68 Step 4: Run a fax test ........................................................................................................................ 68 Step 5 (Optional): Configure settings for receiving digital faxes (Windows) ................................... 69 Send a fax ............................................................................................................................................................ 70 Fax from the flatbed scanner ........................................................................................................... 70 Fax from the document feeder ......................................................................................................... 70 Send a fax using the HP software (Windows) ................................................................................... 72 8 Manage the product ..................................................................................................................................... 73 Use HP Web Services applications (touchscreen models only) .......................................................................... 74 Change the product connection type (Windows) ................................................................................................ 75 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 76 Advanced configuration with HP Utility for Mac OS X ......................................................................................... 79 Open HP Utility .................................................................................................................................. 79 HP Utility features ............................................................................................................................. 79 Configure IP network settings ............................................................................................................................. 81 Printer sharing disclaimer ................................................................................................................. 81 View or change network settings ..................................................................................................... 81 Rename the product on a network ................................................................................................... 81 Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 82 HP Web Jetadmin ................................................................................................................................................. 83 Product security features .................................................................................................................................... 84 Set or change the product password using the HP Embedded Web Server .................................... 84 Economy settings ................................................................................................................................................ 85 Print with EconoMode ....................................................................................................................... 85 Configure the Sleep/Auto Off After setting ...................................................................................... 85 Update the firmware ........................................................................................................................................... 87 Method one: Update the firmware using the control panel ............................................................. 87 Method two: Update the firmware using the Firmware Update Utility ............................................ 88

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9 Solve problems ........................................................................................................................................... 89 Customer support ................................................................................................................................................ 90 Control panel help system (touchscreen models only) ...................................................................................... 91 Restore the factory-set defaults ........................................................................................................................ 92 A Cartridge is low or Cartridge is very low message displays on the product control panel ............................. 93 Enable or disable the Very Low settings .......................................................................................... 93 Product does not pick up paper or misfeeds ...................................................................................................... 95 The product does not pick up paper ................................................................................................. 95 The product picks up multiple sheets of paper ................................................................................ 95 The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 95 Clean the pickup rollers and separation pad in the document feeder ............................................. 96 Clear jams ............................................................................................................................................................ 98 Jam locations .................................................................................................................................... 98 Experiencing frequent or recurring paper jams? .............................................................................. 98 Clear jams in the document feeder ................................................................................................. 100 Clear jams in the toner-cartridge area ........................................................................................... 102 Clear jams in the output bin ............................................................................................................ 105 Clear jams in the duplexer .............................................................................................................. 108 Improve print quality ......................................................................................................................................... 110 Print from a different software program ....................................................................................... 110 Set the paper-type setting for the print job ................................................................................... 110 Check the paper-type setting (Windows) ..................................................................... 110 Check the paper type setting (OS X) ............................................................................. 111 Check the toner-cartridge status ................................................................................................... 111 Clean the product ............................................................................................................................ 111 Print a cleaning page .................................................................................................... 111 Check the scanner glass for dirt and smudges ............................................................ 112 Inspect the toner cartridge for damage ......................................................................................... 112 Check the paper and printing environment .................................................................................... 113 Use paper that meets HP specifications ...................................................................... 113 Check the product environment ................................................................................... 113 Check other print job settings ......................................................................................................... 113 Check the EconoMode settings .................................................................................... 113 Try a different print driver .............................................................................................................. 115 Improve copy and scan quality ......................................................................................................................... 116 Check the scanner glass for dirt and smudges ............................................................................... 116 Check the paper settings ................................................................................................................ 116 Optimize for text or pictures .......................................................................................................... 116 Edge-to-edge copying .................................................................................................................... 117 Clean the pickup rollers and separation pad in the document feeder ........................................... 118 Improve fax image quality ................................................................................................................................ 119 vi

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Check the scanner glass for dirt or smudges ................................................................................. 119 Check the send-fax resolution setting ........................................................................................... 119 Check the lightness/darkness setting ............................................................................................ 119 Check the Error Correction setting ................................................................................................. 120 Check the Fit-to-Page setting ......................................................................................................... 121 Clean the pickup rollers and separation pad in the document feeder ........................................... 121 Send to a different fax machine ..................................................................................................... 122 Check the sender's fax machine ..................................................................................................... 122 Solve wired network problems ......................................................................................................................... 123 Poor physical connection ................................................................................................................ 123 The computer is using the incorrect IP address for the product ................................................... 123 The computer is unable to communicate with the product ........................................................... 123 The product is using incorrect link and duplex settings for the network ...................................... 124 New software programs might be causing compatibility problems ............................................. 124 The computer or workstation might be set up incorrectly ............................................................ 124 The product is disabled, or other network settings are incorrect ................................................. 124 Solve wireless network problems ..................................................................................................................... 125 Wireless connectivity checklist ....................................................................................................... 125 The product does not print after the wireless configuration completes ...................................... 126 The product does not print, and the computer has a third-party firewall installed ..................... 126 The wireless connection does not work after moving the wireless router or product ................. 126 Cannot connect more computers to the wireless product ............................................................. 126 The wireless product loses communication when connected to a VPN ........................................ 126 The network does not appear in the wireless networks list .......................................................... 126 The wireless network is not functioning ........................................................................................ 127 Perform a wireless network diagnostic test .................................................................................. 127 Reduce interference on a wireless network ................................................................................... 127 Solve fax problems ............................................................................................................................................ 128 Check the hardware setup .............................................................................................................. 128 Faxes are sending slowly ................................................................................................................ 129 Fax quality is poor ........................................................................................................................... 130 Fax cuts off or prints on two pages ................................................................................................ 130 Index ........................................................................................................................................................... 131

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1 Product introduction ● Product comparison ● Product views ● Product hardware setup and software installation For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information

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Product comparison Model name Product number

M225dn

Cf484A

C6N22A

Cf486A

Cf485A

C6N23A

Windows Vista, 32-bit and 64-bit

Windows 7, 32-bit and 64-bit

Windows 8, 32-bit and 64-bit

Windows 8.1, 32- bit and 64-bit

Windows 2003 Server 32-bit, SP1 and higher, print and scan drivers only

Windows 2003 Server 64-bit, SP1 and higher, print driver only by using Add Printer Wizard

Windows 2003 Server, Standard Edition and Enterprise Edition, print and scan drivers only 2 Chapter 1 Product introduction

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Model name Product number

M225dn

Cf484A

C6N22A

Cf486A

Cf485A

C6N23A

Windows 2003 R2 Server 32-bit, Standard and Enterprise editions, print and scan drivers only

Windows 2003 R2 Server 64-bit, Standard and Enterprise editions, print driver only by using Add Printer Wizard

Windows 2008 Server, 32-bit and 64-bit, (SP1 and higher) print and scan drivers only

Windows 2008 R2 Server 64-bit, print and scan drivers only

Windows 2008 R2 Server 64-bit, SP1, print and scan drivers only

Windows 2008 Server, Standard and Enterprise editions, print and scan drivers only

Windows 2012 R2 Server 64-bit, print driver only by using Add Printer Wizard

Windows 2012 Server 64-bit, print driver only by using Add Printer Wizard

Mac OS X v10.7 – v10.9 Supported print and scan drivers for Windows HP PCL6 discrete print driver This driver is included on the in- box CD as the default print driver.

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Model name Product number

M225dn

Cf484A

C6N22A

Cf486A

Cf485A

C6N23A

HP Scan driver This driver is included on the in- box CD.

HP UPD PCL5c print driver Available for download

HP UPD PCL6 print driver Available for download

HP UPD PS print driver Available for download Connectivity Hi-Speed USB 2.0 10/100 Ethernet LAN connection Wireless network connection

Walk-up USB port for printing and scanning without a computer

Memory

256 Mb Ram

Color graphical touchscreen

Print Prints 25 pages per minute (ppm) on A4-size paper and 26 ppm on Letter-size paper Copy Flatbed scanner supports paper up to A4 or Letter- size Document feeder supports paper up to Legal size (Copies up to 15 ppm) 4 Chapter 1 Product introduction

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Model name Product number M225dn

Cf484A

C6N22A

Cf486A

Cf485A

C6N23A

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Product views ● Product front view ● Product back view ● Control-panel views Product front view 1 2 4 5 3 6 7 8 11 10 9 dn dw 1 Handle for lifting the scanner cover 2 Document feeder input tray (lift the tray to clear jams) 3 Document feeder output bin 4 Control panel (tilts up for easier viewing) dn models: LCD control panel dw models: Graphical touchscreen control panel 5 Power on/off button 6 Model name 7 Priority input tray (Tray 1) 8 Main input tray (Tray 2) 9 Output bin 10 Handle for opening the top cover (access to the toner cartridge and for clearing jams) 11 Walk-up USB port for printing and scanning without a computer (dw models only) 6 Chapter 1 Product introduction

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Product back view 1 2 3 4 5 6 8 7 1 Rear door (access for clearing jams) 2 Ethernet port 3 Hi-Speed USB 2.0 4 Fax "line in" port for attaching the fax phone line to the product 5 Telephone "line out" port for attaching an extension phone, answering machine, or other device

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Control-panel views M225dn, M225rdn, and M226dn control panel 1 6 5 4 7 11 10 8 12 9 13 14 16 17 2 3 15 1 Start Fax button Starts a fax job 2 Ready light Indicates the product has an error, a tray is empty, or other condition requiring attention 3 Attention light Indicates the product is ready 4 Setup button Opens the Setup menu 5 Left arrow button Moves the cursor to the left or scrolls through menu options 6 OK button Confirms a setting or an action to proceed 7 Right arrow button Moves the cursor to the right or scrolls through menu options 8 Power on/off button Turns the product on or off 9 Cancel button Clears settings, cancels the current job, or exits the current menu 10 Copy Settings button Opens the Copy Settings menu 11 Lighter/Darker button Adjusts the darkness setting for the current copy job 12 Number of Copies button Sets the number of copies 13 Back button Returns to the previous screen 14 Start Copy button Starts a copy job 15 ePrint button Opens the Web Services menu 16 Numeric keypad Use the keypad to enter fax numbers or select menu options 17 Fax Redial button Recalls the fax number used for the previous fax job 8 Chapter 1 Product introduction

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M225dw and M226dw control panel 17 18 20 19 16 15 14 13 12 11 10 9 8 7 1 2 4 5 6 3 1 HP Web Services button Provides quick access to HP Web Services features, including HP ePrint 2 Setup button Opens the Setup menu 3 Wireless button Provides access to the Wireless menu and wireless status information

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10 Cancel button Clears settings, cancels the current job, or exits the current screen

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Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226 for HP's all-inclusive help for the product. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information

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12 Chapter 1 Product introduction

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2 Paper trays ● Supported paper sizes and types ● Load the priority input tray (Tray 1) ● Load the main input tray (Tray 2) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information

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Supported paper sizes and types ● Supported paper sizes ● Supported paper types Supported paper sizes

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Oficio 8.5 x 13 216 x 330 mm (8.5 x 13 in) 4 x 6 102 x 152 mm (4 x 6 in)

5 x 8 127 x 203 mm (5 x 8 in)

A4

A5

A6

B5 (Jis)

B6 (Jis)

10 x 15cm 102 x 152 mm (4 x 6 in)

Oficio 216 x 340 mm 216 x 340 mm (8.5 x 13.4 in)

16K

16K

16K

Japanese Postcard Postcard (JIS) 100 x 148 mm (3.9 x 5.8 in)

Double Japan Postcard Rotated Double Postcard (JIS) 200 x 148 mm (7.9 x 5.8 in)

Envelope #10 105 x 241 mm (4.1 x 9.5 in)

14 Chapter 2 Paper trays

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Size Dimensions Priority input tray (Tray 1) Main input tray (Tray 2) Auto duplex Envelope Monarch 98 x 191 mm (3.9 x 7.5 in)

Envelope B5 176 x 250 mm (6.9 x 9.8 in)

Envelope C5 162 x 229 mm (6.4 x 9 in)

Envelope DL 110 x 220 mm (4.3 x 8.7 in)

Custom 76 x 127 mm to 216 x 356 mm (3 x 5 in to 8.5 x 14 in)

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Supported paper types

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Extra Heavy 131–175g

Transparency

Labels

Letterhead Envelope

Preprinted Prepunched Colored Bond Recycled Rough

Vellum

16 Chapter 2 Paper trays

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Load the priority input tray (Tray 1)

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Table 2-1 Tray 1 paper orientation Paper type Duplex mode How to load paper Preprinted or letterhead 1-sided printing or manual 2-sided printing Face-up Top edge leading into the product

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Table 2-1 Tray 1 paper orientation (continued) Paper type Duplex mode How to load paper Prepunched 1-sided printing or manual 2-sided printing Face-up Holes toward the left side of the product Envelopes 1-sided printing Face-up Top edge toward the right of the tray, postage end entering the product last 18 Chapter 2 Paper trays

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Load the main input tray (Tray 2)

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20 Chapter 2 Paper trays

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Table 2-2 Tray 2 paper orientation Paper type Duplex mode How to load paper Preprinted or letterhead 1-sided printing or 2-sided printing Face-up Top edge leading into the product Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the product

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22 Chapter 2 Paper trays

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3 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Replace the toner cartridge For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information

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Order parts, accessories, and supplies Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies. Supplies and accessories Item Description Part number HP 83A Toner Cartridge Replacement toner cartridge

Cf283A

Cf283X

Cc388A

C6518A

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Replace the toner cartridge When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. A second message displays on the control panel when the toner cartridge reaches the “very low” state.

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26 Chapter 3 Parts, supplies, and accessories

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28 Chapter 3 Parts, supplies, and accessories

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4 Print ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Set up HP Wireless Direct Printing ● Mobile printing ● Use walk-up USB printing (dw models only) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information

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Print tasks (Windows) ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional print tasks How to print (Windows) The following procedure describes the basic printing process for Windows.

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Automatically print on both sides (Windows) Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually.

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Manually print on both sides (Windows) Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

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Print multiple pages per sheet (Windows)

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Select the paper type (Windows)

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Print tasks (Mac OS X) ● How to print (OS X) ● Automatically print on both sides (OS X) ● Manually print on both sides (OS X) ● Print multiple pages per sheet (OS X) ● Select the paper type (OS X) ● Additional print tasks How to print (OS X) The following procedure describes the basic printing process for OS X.

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Set up HP Wireless Direct Printing

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Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting (English only). ● HP ePrint via email ● HP ePrint software ● AirPrint HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. To use HP ePrint, the product must meet these requirements: ● The product must be connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the product, and the product must be registered with HP Connected. LCD control panel

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For more information, go to www.hp.com/support to view additional information for your product. HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. ● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options. ● Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®. Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL. Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud. Go to www.hp.com/go/eprintsoftware for drivers and information.

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Use walk-up USB printing (dw models only)

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42 Chapter 4 Print

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5 Copy ● Make a copy ● Copy on both sides (duplex) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information

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Make a copy LCD control panel

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Copy on both sides (duplex) ● Copy on both sides automatically ● Copy on both sides manually Copy on both sides automatically

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46 Chapter 5 Copy

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6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac) ● Set up Scan to E-mail (touchscreen models only) ● Set up Scan to Network Folder (touchscreen models only) ● Scan to a USB flash drive (touchscreen models only) ● Scan to email (touchscreen models only) ● Scan to a network folder (touchscreen models only) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information

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Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.

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Scan by using the HP Scan software (Mac) Use the HP Scan software to initiate scanning from software on your computer.

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Set up Scan to E-mail (touchscreen models only) Introduction To use this scan feature, the product must be connected to a network. This scan feature is not available until you configure it. To configure this feature, use the Scan to Email Setup Wizard (Windows), which is installed in the HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure this feature. The following instructions describe configuring the feature by using both the Scan to Email Setup Wizard and the HP Embedded Web Server. ● Use the Scan to E-Mail Wizard (Windows) ● Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ● Set up the Scan to Email feature via the HP Embedded Web Server (OS X) Use the Scan to E-Mail Wizard (Windows) Some HP products include driver installation from a software CD. At the end of this installation is an option to set up additional features. The setup wizards include the options for basic configuration. To launch the wizard, click Scan to E-mail Wizard. After installation, access the setup wizard by clicking the Start button, selecting the Programs or All Programs item, and then clicking the HP item. Click the product name item, and then click the Scan to E-mail Wizard to start the configuration process.

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a. From the Home screen on the product control panel, touch the Network button to display the IP address or host name. b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

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Use a Web browser to open the HP Embedded Web Server (EWS) a. From the Home screen on the product control panel, touch the Network button to display the IP address or host name. b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the return key on the computer keyboard. The EWS opens. Use HP Utility to open the HP Embedded Web Server (EWS) a. Use either of these methods to open HP Utility: ● Open Applications, and then open the Hewlett-Packard folder. Select HP Utility. ● From the Apple menu, open System Preferences, and then select Print & Fax, Print & Scan, or Printers & Scanners. Select the product from the list of printers in the left pane. Click Options & Supplies, click the Utility tab, and then click Open Printer Utility. b. In HP Utility, select Scan to E-mail. c. Click Begin Scan to E-mail Setup. The EWS opens.

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Set up Scan to Network Folder (touchscreen models only) Introduction To use this scan feature, the product must be connected to a network. This scan feature is not available until you configure it. To configure this feature, use the Scan to Network Folder Setup Wizard (Windows), which is installed in the HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure these features. The following instructions describe configuring the feature by using both the Scan to Network Folder Wizard and the HP Embedded Web Server. ● Use the Scan to Network Folder Setup Wizard (Windows) ● Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ● Set up the Scan to Network Folder feature via the HP Embedded Web Server (OS X) Use the Scan to Network Folder Setup Wizard (Windows) Some HP products include driver installation from a software CD. At the end of this installation is an option to set up additional functionality. The setup wizards include the options for basic configuration. To launch the wizard, click Scan to Network Folder Wizard. After installation, access the setup wizard by clicking the Start button, selecting the Programs or All Programs item, and then clicking the HP item. Click the product name item, and then click the Scan to Network Folder Wizard to start the configuration process.

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b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

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c. Follow the instructions in HP Utility to configure a shared network folder. Click the Help Me Do This button for detailed instructions. d. Click the Register My Shared Folder button. The EWS opens.

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Scan to a USB flash drive (touchscreen models only)

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Scan to email (touchscreen models only) Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment.

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Scan to a network folder (touchscreen models only) Use the product control panel to scan a document and save it to a folder on the network.

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60 Chapter 6 Scan

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7 Fax ● Set up to send and receive faxes ● Send a fax For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information

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Set up to send and receive faxes ● Before starting ● Step 1: Identify the phone connection type ● Step 2: Set up the fax ● Step 3: Configure the fax time, date, and header ● Step 4: Run a fax test ● Step 5 (Optional): Configure settings for receiving digital faxes (Windows) Before starting Make sure that the product was fully set up before connecting the fax service.

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● DSL line: A digital subscriber line (DSL) service from the telephone company; this service might be called ADSL in some countries/regions ● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system ● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider Step 2: Set up the fax Click the link below that best describes the environment in which the product will be sending and receiving faxes, and follow the setup instructions. ● Dedicated phone line on page 63 ● Shared voice/fax line on page 64 ● Shared voice/fax line with an answering machine on page 65

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a. Turn the product on. b. On the product control panel, press or touch the Setup button. c. Open the Fax Setup menu. d. Open the Basic Setup menu. e. Select the Answer Mode setting. f. Select the Automatic option.

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c. Open the Advanced Setup menu. d. Select the Detect Dial Tone setting, and then select On.

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● If the report indicates the product passed the test, the product is ready to send and receive faxes. ● If the report indicates the product failed the test, review the report for more information about fixing the problem. The fax troubleshooting checklist has more information on resolving fax problems. Step 5 (Optional): Configure settings for receiving digital faxes (Windows) The product can save incoming digital faxes to a computer folder. Use the HP Digital Fax Setup Wizard to configure the settings. This feature is available only for Windows.

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Send a fax ● Fax from the flatbed scanner ● Fax from the document feeder ● Send a fax using the HP software (Windows) Fax from the flatbed scanner LCD control panels

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Send a fax using the HP software (Windows)

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8 Manage the product ● Use HP Web Services applications (touchscreen models only) ● Change the product connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for Mac OS X ● Configure IP network settings ● HP Web Jetadmin ● Product security features ● Economy settings ● Update the firmware For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information

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Use HP Web Services applications (touchscreen models only) Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP Connected Web site at www.hpconnected.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product.

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Change the product connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD. After you select the type of connection you wish to make, the program goes directly to the portion of the product setup procedure that needs to change.

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Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel. ● View product status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations ● View and change the product control-panel menu configuration ● View and print internal pages ● Receive notification of product and supplies events ● View and change network configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to open and use the HP Embedded Web Server. When the product is connected to the network, the HP Embedded Web Server is automatically available.

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Tab or section Description Home tab Provides product, status, and configuration information. ● Device Status: Shows the product status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable. ● Device Configuration: Shows the information found on the product configuration page. ● Network Summary: Shows the information found on the product network configuration page. ● Reports: Print the configuration and supplies status pages that the product generates. ● Event Log: Shows a list of all product events and errors. System tab Provides the ability to configure the product from your computer. ● Device Information: Provides basic product and company information. ● Paper Setup: Change the default paper-handling settings for the product. ● Print Quality: Change the default print-quality settings for the product. ● EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Configure which events cause the product to wake. ● Paper Types: Configure print modes that correspond to the paper types that the product accepts. ● System Setup: Change the system defaults for the product. ● Service: Perform the cleaning procedure on the product. ● Save and Restore: Save the current settings for the product to a file on the computer. Use this file to load the same settings onto another product or to restore these settings to this product at a later time. ● Administration: Set or change the product password. Enable or disable product features.

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Tab or section Description Scan tab (touchscreen models only) Configure the Scan to Network Folder and Scan to E-mail features. ● Network Folder Setup: Configure folders on the network to which the product can save a scanned file. ● Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature. ● Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the product. Configure the SMTP Server information. ● E-mail Address Book: Add or delete entries in the email address book. ● E-mail Options: Configure a default subject line and body text. Configure default scan settings for emails. Networking tab (Network-connected products only) Provides the ability to change network settings from your computer. Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the product is directly connected to a computer. HP Web Services tab Use this tab to set up and use various Web tools with the product. 78 Chapter 8 Manage the product

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Advanced configuration with HP Utility for Mac OS X Use the HP Utility to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility

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Menu Description ◦ Postscript (.PS) ◦ Text (.TXT) ● HP Connected: Access the HP Connected Web site. ● Upload Fonts: Upload fonts from your computer to the product. Printer Settings ● Auto-off: Configure the product to automatically turn off after a period of inactivity. You can adjust the number of minutes after which the product turns off. ● Network Settings: Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings. ● Supplies Management: Configure how the product should behave when supplies are nearing the end of their estimated life. ● Trays Configuration: Change paper size and type for each of the trays. ● Additional Settings: Open the HP Embedded Web Server (EWS) for the product.

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Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the product on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings.

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Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.

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HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about upgrades.

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Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features. Set or change the product password using the HP Embedded Web Server Use the HP Embedded Web Server to set a password or change an existing password for a product on a network.

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Economy settings ● Print with EconoMode ● Configure the Sleep/Auto Off After setting Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

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Touchscreen control panel

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Update the firmware HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this product. Use only one of the following methods to update the product firmware. Method one: Update the firmware using the control panel Use these steps to load the firmware from the control panel (for network-connected products only), and/or set the product to automatically load future firmware updates. For USB-connected products, skip to method two.

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Method two: Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com.

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9 Solve problems ● Customer support ● Control panel help system (touchscreen models only) ● Restore the factory-set defaults ● A Cartridge is low or Cartridge is very low message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear jams ● Improve print quality ● Improve copy and scan quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information

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Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/ljMFPM225, www.hp.com/support/ ljMFPM226 Download software utilities, drivers, and electronic information www.hp.com/support/ljMFPM225, www.hp.com/support/ ljMFPM226 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register your product www.register.hp.com 90 Chapter 9 Solve problems

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Control panel help system (touchscreen models only) The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen. If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

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Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.

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A Cartridge is low or Cartridge is very low message displays on the product control panel A Cartridge is low or Cartridge is very low message displays on the product control panel, and the product does not print.

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● Black Cartridge ● Very Low Setting

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Product does not pick up paper or misfeeds ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Clean the pickup rollers and separation pad in the document feeder The product does not pick up paper If the product does not pick up paper from the tray, try these solutions.

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● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path. ● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers. ● From the Home screen on the product control panel, scroll to and touch the Supplies button. Check the status of the document-feeder kit, and replace it if necessary. Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.

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Clear jams Jam locations 2 1 3 1 Document feeder See Clear jams in the document feeder on page 100. 2 Toner-cartridge area and output bin See Clear jams in the toner-cartridge area on page 102 and Clear jams in the output bin on page 105. 3 Duplex area See Clear jams in the duplexer on page 108. Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

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Clear jams in the document feeder A Jam in the document feeder message displays on the product control panel.

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Clear jams in the toner-cartridge area A Jam in cartridge area message displays on the product control panel.

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Clear jams in the output bin A Jam in output bin message displays on the product control panel.

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Clear jams in the duplexer A Jam in duplex area message displays on the product control panel.

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Improve print quality ● Print from a different software program ● Set the paper-type setting for the print job ● Check the toner-cartridge status ● Clean the product ● Inspect the toner cartridge for damage ● Check the paper and printing environment ● Check other print job settings ● Try a different print driver Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Set the paper-type setting for the print job Check the paper-type setting if you are printing from a software program and the pages have any of these problems: ● smeared print ● fuzzy print ● dark print ● curled paper ● scattered dots of toner ● loose toner ● small areas of missing toner Check the paper-type setting (Windows)

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Check the paper type setting (OS X)

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Touchscreen control panel

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Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper: ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Check the product environment Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide. Check other print job settings When printing from a software program, follow these steps to try to resolve the issue by adjusting other print-driver settings. Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

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● Select the 600 dpi option. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: ● Select the FastRes 1200 option. ● Clear the EconoMode check box to disable it.

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Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP PCL 6 driver ● Provided as the default driver on the product CD. This driver is automatically installed unless a different one is selected. ● Recommended for all Windows environments ● Provides the overall best speed, print quality, and product-feature support for most users ● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 HP UPD PS driver ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support

Hp Upd Pcl 5

Hp Upd Pcl 6

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Improve copy and scan quality Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

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Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.

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Improve fax image quality ● Check the scanner glass for dirt or smudges ● Check the send-fax resolution setting ● Check the lightness/darkness setting ● Check the Error Correction setting ● Check the Fit-to-Page setting ● Clean the pickup rollers and separation pad in the document feeder ● Send to a different fax machine ● Check the sender's fax machine Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

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Check the Fit-to-Page setting If the product printed a fax job off the page, turn on the fit-to-page feature from the product control panel.

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Send to a different fax machine Send the fax job to a different fax machine to see if another machine will successfully receive the fax job. ● If another fax machine receives the fax successfully, check the connection and settings on the original receiving fax machine. ● If another fax machine does not receive the fax successfully, check the fax settings on your product. If the fax is still unsuccessful, there might be interference on the phone line. Try to resend the fax later. Check the sender's fax machine Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax. If the received fax quality is still poor, check the fax settings on your product. 122 Chapter 9 Solve problems

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Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page. ● Poor physical connection ● The computer is using the incorrect IP address for the product ● The computer is unable to communicate with the product ● The product is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect

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● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, the network is working.

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Solve wireless network problems ● Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wireless network is not functioning ● Perform a wireless network diagnostic test ● Reduce interference on a wireless network Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again. ● With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again. ● If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection. ● Verify that the encryption method (AES or TKIP) is the same for the product as it is for the wireless access point (on networks using WPA security). ● Verify that the product is within the range of the wireless network. For most networks, the product must be within 30 m (100 ft) of the wireless access point (wireless router). ● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the product. Make sure poles, walls, or support columns containing metal or concrete do not separate the product and wireless access point. ● Verify that the product is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and product connect to the same wireless network. ● For OS X, verify that the wireless router supports Bonjour.

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The product does not print after the wireless configuration completes

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The wireless network is not functioning

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Solve fax problems ● Check the hardware setup ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Check the hardware setup ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is connected directly to the wall phone port. Disconnect all other devices that are connected to the product.

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Fax quality is poor Fax is blurry or too light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes.

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Index

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HP Web Services applications 74 enabling 74 HP Wireless Direct Printing 38

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transparencies printing (Windows) 35 Tray 1 loading 17 orientation 17 Tray 2 loading 19 orientation 21 trays included 2 locating 6 troubleshooting faxes 128 network problems 123 wired network 123 wireless network 125 two-sided copying 45 two-sided printing settings (Windows) 32

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134 Index

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