HP Officejet 3833 All IN One Printer


HP OfficeJet 3830 All-in-One series

Table of contents

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Scan using the HP printer software ..................................................................................................................... 47 Scan using Webscan ............................................................................................................................................ 51 Tips for copy and scan success ............................................................................................................................ 52

Maintain the document feeder .......................................................................................................................... 129 HP support ......................................................................................................................................................... 130

###### Index ........................................................................................................................................................... 179

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1 HP OfficeJet 3830 series Help

Learn how to use your HP OfficeJet 3830 series.

####### 2 Chapter 1 HP OfficeJet 3830 series Help ENWW

2 Get started

Printer parts


|1|Paper-width guide|

|---|---| |2|Input tray| |3|Input tray shield| |4|Document feeder tray| |5|Document feeder tray extender| |6|Scanner lid| |7|Scanner glass| |8|USB port| |9|Fax port (2-EXT)| |10|Document feeder| |11|Output tray extender (also referred to as the tray extender)| |12|Output tray| |13|Front door| |14|Control panel| |15|Cartridge access door| |16|Ink cartridges| |17|Power connection| |18|Fax port (1-LINE)|

Control panel and status lights

#### Overview of buttons and lights


######## Label Name and Description

#### Control panel display icons

Icon Purpose Copy : Opens the Copy menu where you can select a copy type or change copy settings.



Scan : Displays a screen where you can select a destination for your scan.


Fax : Displays a screen where you can send a fax, or change fax settings

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######## Icon Purpose


HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages, puzzles, and more.








Quick Forms : Opens the Quick Forms menu where you can select a form to print.

Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance functions.

Help : Opens the Help menu where you can view How to Videos, printer feature information, and tips.

ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or print an Info page.

Wi-Fi Direct icon: Opens the Wi-Fi Direct Details menu where you can turn on Wi-Fi Direct, turn off Wi-Fi Direct, and display the Wi-Fi Direct name and password.

Wireless icon: Opens the Wireless menu where you can check wireless status and change wireless settings. You can also print a wireless test report, helping diagnose network connection issues.

Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.


Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected ink level.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.

Load media

Select a paper size to continue.

###### To load full-size paper






###### To load small-size paper






###### To load envelopes


####### 2. Slide the paper-width guide to the left.


####### 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopesdown until it stops.The side to be printed on should face up. The flap should be on the left side and facing down.


####### 4. Slide the paper-width guide to the right against the stack of envelopes until it stops.


####### 5. Pull out the output tray and the tray extender.


Load original

###### To load an original in the document feeder

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NOTE: Load only plain paper in the document feeder. Do not load photos or other types of thick paper in the document feeder; this might cause a paper jam.



NOTE: Load the plain paper original only. Photos or other types of thick paper might cause a paper jam.


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###### To load an original on the scanner glass

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####### 2. Load the original print-side down on the right corner of the scanner glass.


####### 3. Close the scanner lid.


Paper basics

The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper.


HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

#### Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

Photo printing

HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm), and in two finishes - glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability.

This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.

HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP

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printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share.

Business documents

This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.

These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

###### Everyday printing

All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors.

###### ● HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.

###### ● HP Printing Paper

HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer lasting documents.

###### ● HP Office Paper

HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents.

####### ● HP Office Recycled PaperHP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber.

Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

Open the HP printer software (Windows)

After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software:

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Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. The Power button light is dimmed in Sleep mode.

###### To change the time to Sleep mode

Quiet Mode

Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet mode is off by default.

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NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off. You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday. Quiet Mode is off by default.

#### Turn Quiet Mode on or off

###### To turn Quiet Mode on or off from the printer control panel

###### To turn Quiet Mode on or off from the printer software (Windows)

###### To turn Quiet Mode on or off from the Embedded Web Server (EWS)

#### Create a schedule for Quiet Mode

###### To create a schedule for Quiet Mode from the printer control panel

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###### To turn Quiet Mode on or off from the printer software (Windows)

###### To create a schedule for Quiet Mode from the Embedded Web Server (EWS)

Auto-Off

This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

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3 Print

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Print from your computer

#### Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is pulled out. For more information about loading paper, see Load media on page 7.

###### To print a document (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

###### To print documents (OS X)

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NOTE: The following options are available for a USB connected printer. Locations for the options can vary from one application to another.

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NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match.

To print on both sides of the page (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

###### To print on both sides of the page (OS X)

#### Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 7.

###### To print a photo on photo paper (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

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NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo paper so it does not start to curl, which could reduce the quality of your printout.

###### To print a photo from the computer (OS X)

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NOTE: The following options are available for a USB connected printer. Locations for the options can vary from one application to another.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match.

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#### Print envelopes

Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see Load media on page 7.

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NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word application.

###### To print an envelope (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

###### To print envelopes (OS X)

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NOTE: The following options are available for a USB connected printer. Locations for the options can vary from one application to another.

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NOTE: If you change the Paper Size ensure that you have loaded the correct paper.

###### 4. Click Print.

Print using the maximum dpi Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

###### To print in maximum dpi mode (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

###### To print using maximum dpi (OS X)

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NOTE: The following options are available for a USB connected printer. Locations for the options can vary from one application to another.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match.

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Print Quick Forms

Use HP Quick Forms to print fun and useful pages.

###### To print Quick Forms

Print from your mobile device With HP mobile printing technology, you can print from your smartphone or tablet to your printer easily. If you are at home or office, to use the printing capabilities already on your smartphone or tablet to print:

If you want to print without accessing the network, see Connect wirelessly to the printer without a router on page 87 for more information.

If you are on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrint enabled printer. See Print with HP ePrint on page 38 for more information.

For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ).

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Print with AirPrint

Printing using Apple’s AirPrint is supported for iPad (iOS 4.2), iPhone (3GS or later), iPod touch (third generation or later), and Mac (OS X 10.7 or later).

To use AirPrint, ensure the following:

Tips for print success

To print successfully, the HP cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to copying or scanning.

###### Ink tips

###### Paper loading tips

###### Printer settings tips (Windows)

NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per Sheet Layout drop-down list.

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NOTE: The preview on the Layout tab cannot reflect what you select from the Booklet dropdown list.

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NOTE: The preview on the Layout tab cannot reflect what you select from the Page Borders drop-down list.

To add a new printing shortcut, after making settings on the Layout or Paper/Quality tab, click the Printing Shortcut tab, click Save As and enter a name, and then click OK.

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To delete a printing shortcut, select it, and then click Delete. NOTE: You cannot delete the default printing shortcuts.

###### Printer settings tips (OS X)

###### Notes

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased Original HP ink cartridges, go to www.hp.com/go/anticounterfeit.

NOTE: When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

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4 Use Web Services

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What are Web Services?

###### HP ePrint

● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint.

Once you have signed up for an account on HP Connected ( www.hpconnected.com ), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint.

###### HP Printables

● HP Printables allow you to easily locate and print preformatted web content, directly from your printer. You can also scan and store your documents digitally on the Web. HP Printables provide a wide range of content, from store coupons to family activities, news, travel, sports, cooking, photos, and many more. You can even view and print your online images from popular photo sites. Certain HP Printables also allow you to schedule the delivery of app content to your printer. Preformatted content designed specifically for your printer means no cut-off text and pictures and no extra pages with only one line of text. On some printers, you can also choose paper and print quality settings on the print preview screen.

Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection.

To set up Web Services, use one of the following methods.

###### To set up Web Services using the printer control panel


NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

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###### To set up Web Services using the Embedded Web Server (EWS)

NOTE: When updates are available, they are automatically downloaded and installed, and then the printer restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

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Print with HP ePrint HP HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access.

###### To print a document using HP ePrint


NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application.

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NOTE: Enter only the HP ePrint email address in the "To" field. Do not enter any additional email addresses in the other fields. The HP ePrint server does not accept email print jobs if there are multiple addresses in the "To" field or any address in the "Cc" field."

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NOTE: The email will be printed once it is received. As with any email, there is no guarantee when or whether it will be received. You can check the print status on HP Connected (www.hpconnected.com).

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NOTE: Documents printed with HP ePrint may appear different from the original. Style, formatting, and text flow may differ from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like.

Click here to go online for more information.


Use HP Printables

Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region.

Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com .

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Use the HP Connected website

Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services.

Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com .

Remove Web Services

Use the following instructions to remove Web Services.

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5 Copy and scan

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Copy

The Copy menu on the printer display allows you to easily start a black or color copy and select number of copies.

###### To make a black or color copy




###### Copy Settings

You can customize copy jobs using the following settings in the Copy menu.

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NOTE: After two minutes of inactivity, the copy options will automatically return to the default settings of A4 or 8.5 x 11 inches plain paper (depending on region).

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Scan using the printer control panel

###### To scan an original from the printer control panel

Scan using the HP printer software

#### Scan to a computer

Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

###### To scan a document or photo to a file (Windows)

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NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan settings (Windows) on page 49. If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

###### To scan a document or photo to email (Windows)

Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an attachment.

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NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan settings (Windows) on page 49. If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

###### To scan an original from HP printer software (OS X)

#### Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning.

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NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan settings (Windows) on page 49.

#### Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section.

Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed settings pane.

Go online to learn more about using the HP Scan software. Learn how to:

Scan using Webscan

Webscan is a feature of the Embedded Web Server (EWS) that lets you scan photos and documents from your printer to your computer using a web browser.

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This feature is available even if you did not install the printer software on your computer. NOTE: By default, Webscan is off. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more information, contact your network administrator or the person who set up your network.

###### To enable Webscan

###### To scan using Webscan

Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software.

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Tips for copy and scan success

Use the following tips to copy and scan successfully.

6 Fax

You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.

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NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the fax is set up correctly by running the fax setup test from the printer control panel.

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Send a fax

You can send a fax in a variety of ways, depending on your situation or need.

Send a standard fax from the printer control panel You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, fax confirmation must be enabled.

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###### To send a standard fax from the printer control panel

TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display.

If the printer detects an original loaded in the document feeder, it sends the document to the number you entered.

TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of your fax.

Send a standard fax from the computer You can fax a document directly from your computer without printing it first. To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly.

###### To send a standard fax from the computer (Windows)

###### To send a standard fax from the computer (OS X)

#### Send a fax from a phone

You can send a fax using your telephone extension. This allows you to talk with the intended recipient before sending the fax.

###### To send a fax from an extension phone

If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the receiving fax machine.

The telephone is silent while the fax is transmitting. If you want to speak to the recipient after, remain on the line until the transmission is complete. If you were finished talking to the recipient, you can hang up the telephone as soon as the fax begins transmitting.

#### Send a fax using monitor dialing

When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.

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TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card.

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NOTE: Make sure the volume is turned on to hear a dial tone.

###### To send a fax using monitor dialing from the printer control panel

TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone book contact, when prompted to enter your PIN, touch (Phone Book) to select the phone book contact where you have your PIN stored.


Your fax is sent when the receiving fax machine answers.

#### Send a fax in Error Correction Mode

Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM off only if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges.

If you turn ECM off:

###### To change the ECM setting from the control panel

Receive a fax

You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)

If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer reduces the fax so that it fits on the paper that is loaded. If you have disabled the Auto Reduction feature, the printer prints the fax on two pages.

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NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes.

#### Receive a fax manually

When you are on the phone, the person you are speaking with can send you a fax while you are still connected. You can pick up the handset to talk or listen for fax tones.

You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).

###### To receive a fax manually

#### Set up backup fax

Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.

###### To set backup fax from the printer control panel

On The default setting. When Backup fax is On, the printer stores received faxes in memory. This enables you to reprint the most recently printed faxes if they are still saved in memory. NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax calls. NOTE: The received faxes are stored in the volatile memory. If the printer is turned off and then on, the received faxes will no longer be available for reprinting. NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be stored in memory due to memory limitations.

On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory.

Off Faxes are never stored in memory. For example, you might want to turn off Backup fax for security purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls.

#### Reprint received faxes from memory

The received faxes are stored in the volatile memory. If the printer is turned off and then on, the received faxes will no longer be available for reprinting.

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NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the faxes from memory.You might also want to delete the faxes in memory for security or privacy purposes.

###### To reprint faxes in memory from the printer control panel

The faxes are displayed in the reverse order from which they were received with the most recently received fax printed first, and so on.

#### Forward faxes to another number

You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent.

HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

###### To forward faxes from the printer control panel

NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report.

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If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone number. When the power is restored to the printer, the fax forwarding setting is still On. NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.

#### Set automatic reduction for incoming faxes

The Auto Reduction setting determines what the printer does if it receives a fax that is too large for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second page. Auto Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in the input tray.

###### To set automatic reduction from the printer control panel

#### Block unwanted fax numbers

If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not receive faxes from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax numbers you can block varies by model.)

| | |---|

NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocking does not appear in the Preferences menu.

| | |---|

NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service. You can block specific fax numbers by adding them to the junk fax list, and unblock these numbers by removing them from the junk fax list.

###### To add a number to the junk fax list



| | |---|

NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different.

###### To remove numbers from the junk fax list

If you no longer want to block a fax number, you can remove it from the junk fax list.

Set up phone book contacts

You can set up frequently used fax numbers as phone book contacts. This allows you quickly dial those numbers using the printer control panel.

TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS.

#### Set up and change phone book contacts

You can store fax numbers as phone book contacts.

###### To set up phone book contacts



NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.

| | |---|

###### To change phone book contacts



| | |---|

NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.

#### Set up and change group phone book contacts

You can store groups of fax numbers as group phone book contacts.

###### To set up group phone book contacts

| | |---|

NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact.



###### To change group phone book contacts




#### Delete phone book contacts

You can delete phone book contacts or group phone book contacts.



Change fax settings

After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing.

#### Configure the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP printer software. You can also set up the fax header from the printer control panel, as described here.

| | |---|

NOTE: In some countries/regions, the fax header information is a legal requirement.

###### To set or change the fax header

#### Set the answer mode (Auto answer)

The answer mode determines whether the printer answers incoming calls.

###### To set the answer mode


You may also access this feature by touching (Fax Status) on the Home screen.

#### Set the number of rings before answering

If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.

The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer, because you want the answering machine to answer the phone before the printer does. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine.

For example, set your answering machine to a low number of rings and the printer to answer in the maximum number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message.

###### To set the number of rings before answering

#### Change the answer ring pattern for distinctive ring

Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern.

If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax.

TIP: You can also use the Ring Pattern Detection feature in the Distinctive Ring menu to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.

| | |---|

If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings . NOTE: The printer cannot receive faxes when the main phone number is off the hook.

###### To change the answer ring pattern for distinctive ring

| | |---|

NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes, the ring pattern is automatically set to the default, which is All Standard Rings .

| | |---|

NOTE: If you are using a PBX phone system that has different ring patterns for internal and external calls, you must call the fax number from an external number.

Set the dial type Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing. NOTE: The pulse-dialing option is not available in all countries/regions.

| |

|---|

###### To set the dial type

#### Set the redial options

If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the options on or off.

###### To set the redial options

#### Set the fax speed

You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.

If you use one of the following, setting the fax speed to a slower speed might be required:

If you experience problems sending and receiving faxes, try using a slower Speed . The following table provides the available fax speed settings.

Fax speed setting Fax speed Fast 33600 bps Medium 14400 bps Slow 9600 bps

###### To set the fax speed

#### Set the fax sound volume

You can change the volume of fax sounds.

###### To set the fax sound volume

Fax and digital phone services

Many telephone companies provide their customers with digital phone services, such as the following:

HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing.

| | |---|

NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided.

Fax on Voice over Internet Protocol

You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).

The following are indications you probably use a VoIP service.

| | |---|

NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes.

For more information about changing the fax speed, see Set the fax speed on page 67. For more information about using ECM, see Send a fax in Error Correction Mode on page 56.

If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance.

ENWW Fax on Voice over Internet Protocol 69

Use reports

You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer.

By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction.

| | |---|

NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP software. For more information, see Check estimated ink levels on page 76.

| | |---|

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until the print quality becomes unacceptable.

| | |---|

NOTE: Ensure that the ink cartridges are in good conditions and installed properly. For more information, see Manage ink cartridges on page 75. This section contains the following topics:

#### Print fax confirmation reports

You can print a confirmation report for every fax your send or receive. The default setting is Off. When in the default setting, a confirmation message appears briefly on the control panel after each fax is sent or received.

###### To enable fax confirmation

Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the

default setting.

On (Fax Send) Prints a fax confirmation report for every fax you send.

On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Fax Send and Fax Receive)

Prints a fax confirmation report for every fax you send and receive.

###### To include an image of the fax on the confirmation report

#### Print fax error reports

You can configure the printer so that it automatically prints a report when there is an error during transmission or reception.

###### To set the printer to print fax error reports automatically

On (Fax Send) Prints whenever a transmission error occurs. This is the default setting. On (Fax Receive) Prints whenever a receiving error occurs. On (Fax Send and Fax Receive)

Prints whenever a fax error occurs.

Off Does not print any fax error reports.

#### Print and view the fax log

You can print a log of faxes that have been received and sent by the printer.

###### To print the fax log from the printer control panel

#### Clear the fax log

Clearing the fax log also deletes all faxes stored in memory.

###### To clear the fax log

#### Print the details of the last fax transaction

The Last Fax Transaction report prints the details of the latest fax transaction to occur. Details include the fax number, number of pages, and the fax status.

###### To print the Last Fax Transaction report

#### Print a Caller ID Report

You can print a list of Caller ID fax numbers.

###### To print a Caller ID History Report

View the Call History You can view a list of all the calls placed from the printer. NOTE: You cannot print the call history.

| | |---|

###### To view the call history


####### 3. Touch (Phone Book).

###### 4. Touch Call History

7 Manage ink cartridges

This section contains the following topics:

ENWW 75

Check estimated ink levels

You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges.

###### To check the ink levels from the printer control panel


● From the Home screen, touch (Ink) to display the estimated ink levels.

###### To check the ink levels from the HP printer software (Windows)

###### To check the ink levels from the HP printer software (OS X)

HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

| | |---|

NOTE: If you have installed a refilled or remanufactured ink cartridge, or an ink cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.

| | |---|

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement ink cartridge available to avoid possible printing delays. You do not have to replace the ink cartridges until the print quality is unacceptable.

| | |---|

NOTE: Ink from the ink cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the ink cartridge after it is used. For more information, see www.hp.com/go/inkusage.

Order ink supplies

Before ordering cartridges, locate the correct cartridge number.

###### To locate the cartridge number on the printer

● The cartridge number is located inside the front door.


###### To locate the cartridge number from the printer software (Windows)

###### To find the print cartridge reorder numbers (OS X)

NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

| | |---|

To order original HP supplies for the HP OfficeJet 3830 series, go to www.hp.com/buy/supplies . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

| | |---|

NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is not available in your country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller.

ENWW Order ink supplies 77

Choose right ink cartridges

HP recommends that you use Original HP ink cartridges. Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Replace ink cartridges

###### To replace the ink cartridges







NOTE: Do not touch the electrical contacts on the ink cartridge.


| | |---|

| | |---|


NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing the new ink cartridge.



Use single-cartridge mode

Use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage.

| | |---|

NOTE: When the printer operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When the plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed. If there is no plastic tape on the cartridges, try cleaning the cartridge contacts. For information about cleaning ink cartridge contacts, see Ink cartridge issues on page 104.

###### To exit the single-cartridge mode

● Install both the black and tri-color ink cartridges in the printer.

Cartridge warranty information

The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as indicated:


For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer.

ENWW Cartridge warranty information 83

Tips for working with ink cartridges

Use the following tips to work with ink cartridges:

8 Connect your printer

ENWW 85

Connect your printer to a wireless network with a router

To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following:

| | |---|

###### To connect the printer


###### To connect a new printer (Windows)

on page 15.

To connect a new printer (OS X)

Connect wirelessly to the printer without a router

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network.

###### Guidelines for using Wi-Fi Direct

If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type.

###### To turn on Wi-Fi Direct


TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see Open the Embedded Web Server on page 94.

###### To print from a wireless-capable mobile device that supports Wi-Fi Direct

Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store.

###### To print from a wireless-capable mobile device that does not support Wi-Fi Direct

Make sure you have installed a compatible printing app on your mobile device. For more information, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

| | |---|

###### To print from a wireless-capable computer (Windows)

| | |---|

###### To print from a wireless-capable computer (OS X)

Wireless settings

From the printer control panel, you can set up and manage your printer wireless connection and perform a variety of network management tasks.

CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user, you should not change some of these settings (such as the link speed, IP settings, default gateway, and firewall settings).

###### To turn on or off the wireless capability of the printer

The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.


###### To view wireless details


###### To print the wireless test report

The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test report displays details about the network settings.


###### To print the network configuration page


###### To change wireless settings


###### To restore network settings to default settings


ENWW Wireless settings 91

Connect your printer to your computer with a USB cable (nonnetwork connection)

The printer supports a rear USB 2.0 High Speed port for connection to a computer.

###### To connect the printer with the USB cable

| | |---|

Change from a USB connection to a wireless network

If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point.

| | |---|

NOTE: The printer only supports connections using 2.4GHz. Before changing from a USB connection to a wireless network, make sure that:

###### Change from a USB connection to a wireless network (Windows)

###### To change from a USB connection to a wireless network (OS X)

ENWW Change from a USB connection to a wireless network 93

Advanced printer management tools (for networked printers)

When the printer is connected to a network, you can use the Embedded Web Server (EWS) to view status information, change settings, and manage the printer from your computer.

| | |---|

NOTE: You can open and use the EWS without being connected to the Internet. However, some features are not available.

| | |---|

NOTE: To view or change some settings, you might need a password.

#### Open the Embedded Web Server

You can use one of the following ways to open the Embedded Web Server.

To open the Embedded Web Server through a network NOTE: The printer must be on a network and must have an IP address.

| | |---|

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http:// 192.168.0.12.

###### To open the Embedded Web Server from the HP printer software (Windows)

###### To open the Embedded Web Server using Wi-Fi Direct


#### About cookies

The Embedded Web Server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually.

You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

Depending on your printer, if you disable cookies, you also disable one or more of the following features:

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

ENWW Advanced printer management tools (for networked printers) 95

Tips for setting up and using a networked printer

Use the following tips to set up and use a networked printer:


Wireless menu. If it shows Wireless Off or Not Connected, touch Settings, and then touch Wireless Setup Wizard. Follow the on-screen instructions to set up your printer wireless connection.

| | |---|

9 Solve a problem

This section contains the following topics:

ENWW 97

Jams and paper-feed issues

What do you want to do?

#### Clear a paper jam

Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for clearing paper jams and resolving issues with paper or the paper feed.

##### NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams

| | |---|

Paper jams can occur in several locations.

###### To clear a paper jam from the input tray


NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing serious paper jams. Do not take down the input tray shield.

| | |---|

###### To clear a paper jam from the output tray


###### To clear a paper jam from the cartridge access area






###### To clear a paper jam inside of the printer




###### To clear a jam in the document feeder



CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.


#### Clear a print carriage jam

Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions.

##### NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing a print carriage jams

| | |---|

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer

| | |---|

#### Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

#### Solve paper-feed problems

What kind of problem are you having?

###### ● Paper is not picked up from the input tray

###### ● Pages are skewing

###### ● Multiple pages are being picked up

Ink cartridge issues

#### Fix ink cartridge problems

If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the ink cartridges. For information about replacing ink cartridges, see Replace ink cartridges on page 79.

###### To clean cartridge contacts

CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the ink cartridges outside of the printer longer than 30 minutes. This could result in damage to the printhead or the ink cartridges.






CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the ink cartridge.

The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the ink cartridge.


| | |---|

NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the printer with only one ink cartridge.

ENWW Ink cartridge issues 105

#### Fix ink cartridge incompatible issues

The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program.

Printing issues

What do you want to do?

#### Fix problems with page not printing (unable to print)

|HP Print and Scan Doctor|The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system.| |---|---| |Troubleshoot problems with print jobs not printing.

|Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing.|

| | |---|

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

##### Read general instructions in the Help for unable to print issues To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order:

###### 4. Verify that the printer is set as the default printer.To verify that the printer is set as the default printer

###### 5. Restart the print spooler.To restart the print spooler

Windows 7

Windows Vista

###### To resolve print issues (OS X)

#### Fix print quality issues

Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online

##### Read general instructions in the Help for resolving print quality issues

| | |---|

NOTE: To protect the cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out.

###### To improve print quality (Windows)

In the printer software, click Print, Scan & Fax and then click Set Preferences to access the print properties.

For best print quality, use high quality HP paper, or papers that adhere to the ColorLok standard. For more information, see Paper basics on page 13.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.

###### 5. Align the ink cartridges.To align the cartridges from the printer software


To align the cartridges from the printer display

####### 6. Print a diagnostics page if the ink cartridges are not low on ink.To print a diagnostics page from the printer software

printer toolbox.


###### To print a diagnostics page from the printer display

###### Printer Toolbox.

d. Click Clean Printer on the Device Services tab. Follow the on-screen instructions. To clean the cartridges from the printer display a. Load Letter or A4 unused plain white paper into the input tray. b. From the Home screen, touch Setup . c. Touch Tools , touch Clean Cartridges, and then follow the on-screen instructions.

If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support.

###### To improve print quality (OS X)

For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 13.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.

NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

| | |---|

###### 6. Print a test page.To print a test page

NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

| | |---|

Check the test page for jagged lines in the text or streaks in the text and colored boxes. If you are seeing jagged lines, or streaks, or no ink in portions of the boxes, then automatically clean the cartridges.

####### 7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printcartridges automatically.To automatically clean the print head

NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head.

NOTE: If print quality still seems poor after you complete cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support.

| | |---|

| | |---|

##### Fix ink smears on printouts

If a printout shows smears of ink, for subsequent prints, try using the Clean Page Smear function from the printer display. This process takes several minutes to complete. Full-size plain paper needs to be loaded and will be moved back and forth during the cleaning. Mechanical noises are normal at this time.

| | |---|

####### NOTE: You can also do the same from the HP printer software or Embedded Web Server (EWS). To access the software or EWS, see Open the HP printer software (Windows) on page 15 or Open the Embedded Web Server on page 94.

Copy issues

Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.

| | |---|

NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 52

Scan issues

|HP Print and Scan Doctor

|The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system.| |---|---| |Solve scan problems|Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create a scan or if your scans are low quality.|

| | |---|

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

Tips for copy and scan success on page 52

ENWW Scan issues 117

Fax issues

Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct.

#### Run the fax test

You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test only after you have completed fax setup on the printer. The test does the following:

###### To test fax setup via the printer control panel

#### What to do if the fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.

###### The "Fax Hardware Test" failed

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support.

###### The "Fax Connected to Active Telephone Wall Jack" test failed

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing.

###### The "Phone Cord Connected to Correct Port on Fax" test failed

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.

###### Plug the phone cord into the correct port

| | |---|

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.

Figure 9-1 Back view of the printer


|1|Telephone wall jack| |---|---| |2|Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port|

###### The "Using Correct Type of Phone Cord with Fax" test failed


|1|Telephone wall jack| |---|---| |2|Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port|

###### The "Dial Tone Detection" test failed

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

###### The "Fax Line Condition" test failed

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line.

#### Troubleshoot fax problems

Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to your computer.

| | |---|

NOTE: The HP online troubleshooting wizards may not be available in all languages.

#### Read general instructions in the Help for specific fax problems

##### What kind of fax problem are you having? The display always shows Phone Off Hook

##### The printer is having problems sending and receiving faxes

After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on.


|1|Telephone wall jack| |---|---| |2|Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port|

| | |---|

NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support.

##### The printer cannot receive faxes, but can send faxes

The following actions might help solve these problems:

| | |---|

NOTE: Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check.

To find out if other equipment is causing a problem, disconnect everything except the printer from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem.

##### The printer cannot send faxes, but can receive faxes

You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send a fax using monitor dialing on page 55.

##### Fax tones are recorded on my answering machine

Network and connection issues

What do you want to do?

#### Fix wireless connection

Choose one of the following troubleshooting options.

|HP Print and Scan Doctor|The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system.| |---|---| |Use an HP online troubleshooting wizard|● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.

● Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from connecting to the printer.


|

| | |---|

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

###### Read general instructions in the Help for wireless troubleshooting

Check the network configuration or print the wireless test report to assist in diagnosing network connection issues.


#### Find network settings for wireless connection

Choose one of the following troubleshooting options.

|HP Print and Scan Doctor|The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network key).

NOTE: This utility is only available for Windows operation system.| |---|---| |Use an HP online troubleshooting wizard

|Learn how to find your network name (SSID) and wireless password.|

| | |---|

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

#### Fix Wi-Fi Direct connection

Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct.

| | |---|

NOTE: The HP online troubleshooting wizards may not be available in all languages.

###### Read general instructions in the Help for Wi-Fi Direct troubleshooting

▲ From the printer control panel, touch (Wi-Fi Direct) to open the Wi-Fi Direct Details menu. If


the menu shows Wi-Fi Direct is off, touch Settings, and then touch Wi-Fi Direct to switch it on.

#### Fix USB to wireless connection change

Use an HP online troubleshooting wizard Convert a USB connection to wireless or Wi-Fi Direct.

ENWW Network and connection issues 127

Printer hardware issues

###### Close cartridge access door

▲ Cartridge door must be closed to begin printing.


###### The printer shuts down unexpectedly

###### Resolve printer failure

● Turn the printer off, then on. If that does not resolve the problem, contact HP.

Maintain the document feeder

If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad.

To clean the rollers or separator pad


WARNING! Before cleaning the printer, turn the printer off by pressing the Power button ( ) and unplug the power cord from the electrical socket.


This provides easy access to the rollers (1) and separator pad (2).


| | |---|

ENWW Maintain the document feeder 129

HP support

For the latest product updates and support information, visit the HP OfficeJet 3830 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer:




Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer.

HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view questions posted by other HP customers, or sign in and post your own questions and comments.

Troubleshooting: Use HP online tools to detect your printer and find recommended solutions.

#### Contact HP

If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee):

Chat with an HP support agent online.


Call an HP support agent.


When contacting HP support, be prepared to provide the following information:


#### Register printer

By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com.

#### Additional warranty options

Extended service plans are available for the HP OfficeJet 3830 series at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the extended warranty options available for your printer.

ENWW HP support 131

A Technical information

The technical specifications and international regulatory information for the HP OfficeJet 3830 series are provided in this section.

For additional specifications, see the printed documentation that came with the HP OfficeJet 3830 series. This section contains the following topics:

ENWW 133

Hewlett-Packard Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. © Copyright 2018 HP Development Company, L.P. Microsoft®, Windows ®, Windows® XP, Windows Vista®, Windows® 7, Windows® 8, and Windows® 8.1 are U.S. registered trademarks of Microsoft Corporation.

Specifications

Technical specifications for the HP OfficeJet 3830 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support .

###### System requirements

● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.hp.com/support .

###### Environmental specifications

###### Input tray capacity

###### Output tray capacity

###### Document feeder tray capacity

● Plain paper sheets (80 g/m2 [20lb]): Up to 35

###### Paper size

● For a complete list of supported media sizes, see the printer software.

###### Paper weights

###### Print specifications

###### Copy specifications

###### Scan specifications

###### Fax specifications

Fine (dpi) Standard (dpi) Black 208 x 196 208 x 98 Color 208 x 200 208 x 200

###### Cartridge yield

● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.

###### Acoustic information

● If you have Internet access, you can access acoustic information from the HP website.

Environmental product stewardship program

Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair.

For more information, visit HP's Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment

#### Eco-Tips

HP is committed to helping customers reduce their environmental footprint. Please visit the HP Environmental Programs and Initiatives website for more information on HP’s environmental initiatives.

www.hp.com/hpinfo/globalcitizenship/environment/

#### European Union Commission Regulation 1275/2008

For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html.

#### Paper use

This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

#### Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.

Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds

#### Recycling program

HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

#### HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

#### Power consumption

Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging products:


Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar

#### Disposal of waste equipment by users


This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.

#### Chemical substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach.

#### Battery disposal in Taiwan


#### Battery notice for Brazil


#### California Perchlorate Material Notice


#### EU Battery Directive


#### Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)

限用物質含有情況標示聲明書 Declaration of the Presence Condition of the Restricted Substances Marking

單元 Unit

限用物質及其化學符號 Restricted substances and its chemical symbols 鉛 Lead (Pb)

汞 Mercury (Hg)

鎘 Cadmium (Cd)

六價鉻 Hexavalent chromium (Cr+6)

多溴聯苯 Polybrominated biphenyls (PBB)

多溴二苯醚 Polybrominate d diphenyl ethers (PBDE)

外殼和紙匣 (External Casings and Trays)

0 0 0 0 0 0

電線 (Cables) 0 0 0 0 0 0 印刷電路板 (Printed Circuit Boards)

－ 0 0 0 0 0

列印引擎(Print Engine) － 0 0 0 0 0 列印機組件 (Print Assembly) － 0 0 0 0 0 噴墨印表機墨水匣 (Print

0 0 0 0 0 0

Supplies)

######## 列印機配件 (Print Accessory) － 0 0 0 0 0

備考 2.〝0〞係指該項限用物質之百分比含量未超出百分比含量基準值。

備考 3.〝－〞係指該項限用物質為排除項目。

若要存取產品的最新使用指南或手冊，請前往 www.support.hp.com。選取搜尋您的產品，然後依照 畫 面上的指示繼續執行。

To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions.

#### The Table of Hazardous Substances/Elements and their Content (China)


#### Restriction of hazardous substance (Ukraine)


#### Restriction of hazardous substance (India)


#### EPEAT


#### China SEPA Eco Label User Information


#### China Energy Label for Printer, Fax and Copier


Regulatory notices The HP OfficeJet 3830 series meets product requirements from regulatory agencies in your country/region. This section contains the following topics:

#### Regulatory model identification number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRH-1502. This regulatory number should not be confused with the marketing name (HP OfficeJet 3830 All-in-One Printer, etc.) or product numbers (F5R95A, F5R95B, etc.).

#### FCC statement


#### Notice to users in Korea


#### VCCI (Class B) compliance statement for users in Japan


#### Notice to users in Japan about the power cord


#### Noise emission statement for Germany


#### Visual display workplaces statement for Germany


#### European Union Regulatory Notice


Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)

The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY

##### Products with wireless functionality EMF

● This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.

If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements.

###### Wireless functionality in Europe

● This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein, Norway and Switzerland.

##### European telephone network declaration (Modem/Fax)

HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC (Annex II) and carry the CE marking accordingly. However, due to differences between the individual PSTNs provided in different countries/regions, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance.

#### Declaration of conformity


#### Regulatory wireless statements

This section contains the following regulatory information pertaining to wireless products:

Exposure to radio frequency radiation


Notice to users in Brazil


Notice to users in Canada


Notice to users in Mexico


Notice to users in Taiwan


Notice to users in Japan


Notice to users in Korea


#### Notice to users of the U.S. telephone network: FCC requirements


#### Notice to users of the Canadian telephone network


#### Notice to users of the German telephone network


#### Australia wired fax statement


B Additional fax setup

In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.

TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP printer software. After you run these tools, follow the procedures in this section to complete your fax setup.

This section contains the following topics:

ENWW 157

Set up faxing (parallel phone systems)

Before you begin setting up the printer for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system.

| | |---|

| | |---|

NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to the telephone wall jack.

Table B-1 Countries/regions with a parallel-type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam

If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.

This section contains the following topics:

#### Select the correct fax setup for your home or office

To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the printer, and you might also need to change some fax settings before you can fax successfully.

| | |---|

NOTE: You might need to connect the phone cord to your country/region adapter.

Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinctive

Voice calls

Computer dialup modem

Answering machine

Voice mail service

ring service







Case E: Shared voice/fax line












#### Case A: Separate fax line (no voice calls received)

If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section.


1 Telephone wall jack 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

###### To set up the printer with a separate fax line

| | |---|

When the phone rings, the printer answers automatically after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.

#### Case B: Set up the printer with DSL

If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL filter removes the digital signal that can interfere with the printer, so the printer can communicate correctly with the phone line. (DSL might be called ADSL in your country/region.)

| | |---|

NOTE: If you have a DSL line and you do not connect the DSL filter, you cannot send and receive faxes with the printer.


1 Telephone wall jack 2 DSL (or ADSL) filter and cord supplied by your DSL provider 3 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

###### To set up the printer with DSL

| | |---|

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

#### Case C: Set up the printer with a PBX phone system or an ISDN line

If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:

| | |---|

NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone.

| | |---|

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

#### Case D: Fax with a distinctive ring service on the same line

If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section.

Figure B-3 Back view of the printer


1 Telephone wall jack 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

###### To set up the printer with a distinctive ring service

| | |---|

| | |---|

NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all.

TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. For more information, see Change the answer ring pattern for distinctive ring on page 65.

The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

#### Case E: Shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the printer as described in this section.

Figure B-4 Back view of the printer


###### To set up the printer with a shared voice/fax line

| | |---|

If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

#### Case F: Shared voice/fax line with voice mail

If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the printer as described in this section.

| | |---|

NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

Figure B-5 Back view of the printer


###### To set up the printer with voice mail

| | |---|

You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

#### Case G: Fax line shared with computer modem (no voice calls received)

If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on this line, set up the printer as described in this section.

| | |---|

NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.

Set up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Figure B-6 Back view of the printer


1 Telephone wall jack 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter. 3 Computer with modem

###### To set up the printer with a computer dial-up modem

NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.

| | |---|

| | |---|

When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Set up the printer with a computer DSL/ADSL modem

If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.


Connect one end of the phone cord to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter.

You might need to connect the phone cord to your country/region adapter.

| | |---|

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure B-7 Example of a parallel splitter


###### To set up the printer with a computer DSL/ADSL modem

| | |---|

When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

#### Case H: Shared voice/fax line with computer modem

There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

| | |---|

NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

##### Shared voice/fax with computer dial-up modem

If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.

There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

| | |---|

NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)



###### To set up the printer on the same phone line as a computer with two phone ports

| | |---|

| | |---|

NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.

If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually.

If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up your fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Shared voice/fax with computer DSL/ADSL modem

Use these instructions if your computer has a DSL/ADSL modem


| | |---|

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure B-10 Example of a parallel splitter


###### To set up the printer with a computer DSL/ADSL modem

NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls.

| | |---|

| | |---|

When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

#### Case I: Shared voice/fax line with answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section.

Figure B-11 Back view of the printer


###### To set up the printer with a shared voice/fax line with answering machine

NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.

NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.

| | |---|

| | |---|

| | |---|

When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If

incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

#### Case J: Shared voice/fax line with computer modem and answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the printer as described in this section.

| | |---|

NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.

There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

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NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)



###### To set up the printer on the same phone line as a computer with two phone ports

NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.

NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.

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When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Shared voice/fax line with computer DSL/ADSL modem and answering machine


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NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure B-14 Example of a parallel splitter


###### To set up the printer with a computer DSL/ADSL modem

NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls.

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NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.

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When the phone rings, your answering machine answers after the number of rings you have set, and then play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.

If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

#### Case K: Shared voice/fax line with computer dial-up modem and voice mail

If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as described in this section.

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NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email or access the Internet.

There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.



###### To set up the printer on the same phone line as a computer with two phone ports

NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.

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If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Test fax setup

You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. The test does the following:

The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.

###### To test fax setup via the printer control panel

Index

parallel phone systems 161

answer ring pattern change 65 parallel phone systems 163

answering machine fax tones recorded 125 set up with fax (parallel phone

systems) 171

set up with fax and modem 173 automatic fax reduction 59

fax 53 blocked fax numbers set up 59 buttons, control panel 5

clear carriage jams 102 clear

fax logs 72 computer modem shared with fax (parallel phone systems) 166

shared with fax and answering machine (parallel phone systems) 173

shared with fax and voice line

(parallel phone systems) 168 shared with fax and voice mail

(parallel phone systems) 176 confirmation reports, fax 70

control panel buttons 5 features 5 lights 5 status icons 5

copy

specifications 136 correct port test, fax 119 customer support

warranty 131

shared with fax (parallel phone systems) 166

shared with fax and answering machine (parallel phone systems) 173

shared with fax and voice line

(parallel phone systems) 168 shared with fax and voice mail

(parallel phone systems) 176

distinctive ringing change 65 parallel phone systems 163

DSL, fax setup with parallel phone systems 161

opening 94 embedded web server Webscan 51

environment Environmental product

stewardship program 138 environmental specifications

135 error correction mode 56 error reports, fax 71

F fax

answer mode 64 answering machine and modem,

shared with (parallel phone systems) 173 answering machine

troubleshoot 125 answering machine, set up

(parallel phone systems) 171 auto answer 64 backup fax 57 blocking numbers 59 confirmation reports 70 dial tone test, failed 121 dial type, setting 66 distinctive ringing setup (parallel

phone systems) 163 distinctive ringing, change

pattern 65 DSL, set up (parallel phone

error correction mode 56 error reports 71 fax specifications 136 forwarding 58 header 64 Internet Protocol, over 69 ISDN line, set up (parallel phone

line condition test, failed 121

log, clear 72 log, print 71 manual receive 57 modem and answering machine,

shared with (parallel phone systems) 173

modem and voice line, shared with (parallel phone systems) 168

modem and voice mail, shared with (parallel phone systems) 176

modem, shared with (parallel

phone systems) 166 monitor dialing 55 parallel phone systems 158 PBX system, set up (parallel

phone systems) 162 phone cord connection test,

failed 119 phone cord type test, failed 120 print last transaction details 72 receive 57 receive, troubleshoot 122, 124 redial options 66 reduction 59 reports 70 reprint 58 rings to answer 65 send 54 send, troubleshoot 122, 125 separate line setup (parallel

phone systems) 160 settings, change 64 setup types 159 shared phone line setup (parallel

phone systems) 164 sound volume 67 speed 67 test failed 118 test setup 178 troubleshoot 118 voice mail, set up (parallel phone

systems) 165

wall jack test, failed 119 Fax screen 5 forwarding faxes 58

H hardware, fax setup test 119

header, fax 64 Help button 6

fax, using 69 ISDN line, set up with fax parallel phone systems 162

clear 98 junk fax mode 59

L lights, control panel 5 line condition test, fax 121 log, fax

print 71

receive 57 send 55

memory reprint faxes 58 save faxes 57

modem shared with fax (parallel phone systems) 166

shared with fax and answering machine (parallel phone systems) 173

shared with fax and voice line

(parallel phone systems) 168 shared with fax and voice mail

(parallel phone systems) 176 monitor dialing 55 multi-feeds, troubleshoot 103

wireless connection 86

clear jams 98 HP, order 14

skewed pages 102 troubleshoot feeding 102 paper-feed problems, troubleshoot

102

parallel phone systems answering machine setup 171 countries/regions with 158 distinctive ringing setup 163 DSL setup 161 ISDN setup 162 modem and answering machine

setup 173 modem and voice mail setup

176 modem setup 166 modem shared with voice line

setup 168 PBX setup 162 separate line setup 160 setup types 159 shared line setup 164

PBX system, set up with fax parallel phone systems 162

phone book change contact 61 change group contacts 62 delete contacts 62 send fax 54 set up 61 set up group contacts 62

phone cord connected to correct port test failed 119

correct type test failed 120 phone line, answer ring pattern 65 phone, fax from

receive 57 send, 55

power troubleshoot 128

print fax logs 71 fax reports 70 faxes 58 last fax details 72 specifications 136 troubleshoot 128

printer control panel send faxes 54

printer software (Windows) opening 15 pulse dialing 66

auto answer mode 64 automatically 57 blocking numbers 59 forwarding 58 manually 57 rings to answer 65 troubleshoot 122, 124

recycle

ink cartridges 139 redial options, setting 66 reduce fax 59 regulatory notices 146

regulatory model identification number 146 wireless statements 151

reports confirmation, fax 70 error, fax 71 fax test failed 118

reprint

faxes from memory 58 rings to answer 65

faxes in memory 57

scan from Webscan 51 scan specifications 136

send faxes basic fax 54 from a phone 55 monitor dialing 55 troubleshoot 122, 125

serial phone systems countries/regions with 158 setup types 159

settings speed, fax 67 volume, fax 67

setup answering machine (parallel phone systems) 171

answering machine and modem (parallel phone systems) 173 computer modem (parallel phone systems) 166

computer modem and answering machine (parallel phone systems) 173

computer modem and voice line

(parallel phone systems) 168 computer modem and voice mail

(parallel phone systems) 176 distinctive ringing 65 distinctive ringing (parallel phone

systems) 163 DSL (parallel phone systems)

161 fax scenarios 159 fax, with parallel phone

systems 158 ISDN line (parallel phone systems) 162 PBX system (parallel phone systems) 162 separate fax line (parallel phone systems) 160 shared phone line (parallel phone

test fax 178 voice mail (parallel phone

voice mail and computer modem

(parallel phone systems) 176 skew, troubleshoot

print 102 software

Webscan 51 specifications

system requirements 135 status icons 5 subscriber identification code 64 system requirements 135

T technical information

copy specifications 136 environmental specifications

135 fax specifications 136 print specifications 136 scan specifications 136

telephone line, answer ring pattern

65 telephone wall jack, fax 119 telephone, fax from receive 57 send 55

tests, fax dial tone, failed 121 failed 118 fax line condition 121 fax phone cord type test failed

120 hardware, failed 119 port connection, failed 119 setup 178 telephone wall jack 119

tone dialing 66 trays

clear paper jams 98 troubleshoot feeding 102

troubleshoot answering machines 125 fax 118 fax dial tone test failed 121 fax hardware test failed 119 fax line test failed 121 fax phone cord connection test

failed 119 fax phone cord type test failed

120 fax tests 118 fax wall jack test, failed 119 multiple pages are picked 103 paper not picked up from tray

102 paper-feed problems 102 power 128 print 128 receive faxes 122, 124 send faxes 122, 125 skewed pages 102

V voice mail

set up with fax (parallel phone systems) 165

set up with fax and computer modem (parallel phone systems) 176

VoIP 69

volume fax sounds 67

W wall jack test, fax 119 warranty 131 Webscan 51 Windows

system requirements 135