HP Officejet Pro 6978 All IN One Printer



HP OfficeJet Pro 6970 All-in-One series

User Guide

######## Copyright information

© Copyright 2018 HP Development Company, L.P.

######## HP Company notices

The information contained in this document is subject to change without notice.

All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under copyright laws.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

######## Acknowledgements

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.

Mac, OS X, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.

######## Safety information


Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

Table of contents

Manage power ..................................................................................................................................... 3 Quiet Mode ........................................................................................................................................... 4 Optimize Printing Supplies .................................................................................................................. 5

Understand the printer parts ................................................................................................................................. 5 Top and front view ............................................................................................................................... 6 Printing supplies area .......................................................................................................................... 7 Back view ............................................................................................................................................. 7

Use the printer control panel ................................................................................................................................. 7 Overview of buttons and lights ........................................................................................................... 8 Control panel display icons ................................................................................................................. 8 Function tabs ....................................................................................................................................... 9 Change printer settings ..................................................................................................................... 10 Use shortcuts .................................................................................................................................... 10 Dashboard ......................................................................................................................................... 10

Paper basics ......................................................................................................................................................... 10 Recommended papers for printing ................................................................................................... 11 Order HP paper supplies ................................................................................................................... 12 Tips for selecting and using paper .................................................................................................... 12

Load paper ........................................................................................................................................................... 13 Load an original on the scanner glass ................................................................................................................. 19 Load an original in the document feeder ............................................................................................................ 19 Update the printer ............................................................................................................................................... 20 Open the HP printer software (Windows) ............................................................................................................ 21 Turn the printer off .............................................................................................................................................. 21

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Print on both sides (duplexing) ........................................................................................................................... 28 Print with AirPrint™ ............................................................................................................................................. 29 Tips for successful printing ................................................................................................................................. 29

Scan to a computer ............................................................................................................................ 33 Scan to a memory device .................................................................................................................. 34 Scan to email ..................................................................................................................................... 34

Set up Scan to Email ....................................................................................................... 34 Scan a document or photo to email ................................................................................ 35 Change account settings ................................................................................................. 36

Scan using Webscan .......................................................................................................................... 36 Scanning documents as editable text ............................................................................................... 37

Scan documents as editable text ................................................................................... 37 Guidelines for scanning documents as editable text ..................................................... 38

Create a new scan shortcut (Windows) ............................................................................................. 38 Change scan settings (Windows) ...................................................................................................... 39

Tips for copy and scan success ............................................................................................................................ 40

Send a standard fax .......................................................................................................................... 41 Send a standard fax from the computer ........................................................................................... 42 Send a fax from a phone ................................................................................................................... 42 Send a fax using monitor dialing ...................................................................................................... 43 Send a fax using printer memory ...................................................................................................... 43 Send a fax to multiple recipients ...................................................................................................... 44 Send a fax in Error Correction Mode ................................................................................................. 44

Receive a fax ........................................................................................................................................................ 45 Receive a fax manually ...................................................................................................................... 45 Set up backup fax .............................................................................................................................. 46 Reprint received faxes from memory ............................................................................................... 46 Forward faxes to another number .................................................................................................... 47 Set automatic reduction for incoming faxes .................................................................................... 47 Block unwanted fax numbers ........................................................................................................... 48 Receive faxes using HP Digital Fax .................................................................................................... 49

Set up phone book contacts ................................................................................................................................ 49 Create and edit a phone book contact .............................................................................................. 50 Create and edit a group phone book contact .................................................................................... 50

Delete phone book contacts ............................................................................................................. 51 Print a list of phone book contacts ................................................................................................... 52

Change fax settings ............................................................................................................................................. 52 Configure the fax header ................................................................................................................... 52 Set the answer mode (Auto answer) ................................................................................................. 52 Set the number of rings before answering ....................................................................................... 53 Change the answer ring pattern for distinctive ring ......................................................................... 53 Set the dial type ................................................................................................................................ 54 Set the redial options ........................................................................................................................ 54 Set the fax speed ............................................................................................................................... 55 Set the fax sound volume ................................................................................................................. 55

Fax and digital phone services ............................................................................................................................ 56 Fax on Voice over Internet Protocol .................................................................................................................... 56 Use reports .......................................................................................................................................................... 56

Print fax confirmation reports .......................................................................................................... 57 Print fax error reports ....................................................................................................................... 58 Print and view the fax log ................................................................................................................. 58 Clear the fax log ................................................................................................................................ 58 Print the details of the last fax transaction ...................................................................................... 58 Print a Caller ID Report ...................................................................................................................... 59 View the Call History ......................................................................................................................... 59

Additional fax setup ............................................................................................................................................ 59 Set up faxing (parallel phone systems) ............................................................................................ 60 Select the correct fax setup for your home or office ..................................................... 61

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Shared voice/fax line with computer DSL/ADSL modem and answering machine ........................................................................................................ 76

Case K: Shared voice/fax line with computer dial-up modem and voice mail ............... 77 Serial-type fax setup ......................................................................................................................... 79 Test fax setup .................................................................................................................................... 79

HP ePrint ............................................................................................................................................ 83 Print apps .......................................................................................................................................... 84

Remove Web Services .......................................................................................................................................... 84

Before you begin ............................................................................................................................... 90 Set up the printer on your wireless network .................................................................................... 91 Change the connection type ............................................................................................................. 91 Test the wireless connection ............................................................................................................. 92 Turn on or off the wireless capability of the printer ......................................................................... 92

Change network settings ..................................................................................................................................... 92 Use Wi-Fi Direct .................................................................................................................................................... 94

About cookies .................................................................................................................................... 98 Open the embedded web server ....................................................................................................... 98 Embedded web server cannot be opened ........................................................................................ 99

###### 10 Solve a problem ....................................................................................................................................... 100Jams and paper-feed issues .............................................................................................................................. 100

Clear a paper jam ............................................................................................................................. 100

Read general instructions in the Help for clearing paper jams .................................... 100 Clear a print carriage jam ................................................................................................................ 105

Read general instructions in the Help for clearing a print carriage jams .................... 105 Learn how to avoid paper jams ....................................................................................................... 106 Solve paper-feed problems ............................................................................................................. 106

Printing issues ................................................................................................................................................... 107 Fix problems with page not printing (unable to print) ................................................................... 107

Read general instructions in the Help for unable to print issues ................................ 107 Fix print quality issues .................................................................................................................... 111

Read general instructions in the Help for resolving print quality issues ..................... 111 Copy issues ........................................................................................................................................................ 114 Scan issues ........................................................................................................................................................ 115 Fax issues ........................................................................................................................................................... 115

Run the fax test ............................................................................................................................... 115 What to do if the fax test failed ...................................................................................................... 116 Troubleshoot fax problems ............................................................................................................. 119 Read general instructions in the Help for specific fax problems ................................................... 119

The display always shows Phone Off Hook .................................................................. 119 The printer is having problems sending and receiving faxes ...................................... 120 The printer cannot receive faxes, but can send faxes .................................................. 121 The printer cannot send faxes, but can receive faxes .................................................. 122 Fax tones are recorded on my answering machine ...................................................... 122 The computer cannot receive faxes (HP Digital Fax) ................................................... 123

Network and connection issues ........................................................................................................................ 123 Fix wireless connection ................................................................................................................... 123 Find network settings for wireless connection .............................................................................. 123 Fix Wi-Fi Direct connection ............................................................................................................. 124 Fix Ethernet connection .................................................................................................................. 124

Printer hardware issues ..................................................................................................................................... 124 Get help from the printer control panel ............................................................................................................ 125 Understand printer reports ............................................................................................................................... 126

Printer status report ....................................................................................................................... 126 Network configuration page ........................................................................................................... 126 Print quality report .......................................................................................................................... 126 Wireless test report ......................................................................................................................... 126 Web access test report .................................................................................................................... 127

Solve problems using Web Services .................................................................................................................. 127 Maintain the printer ........................................................................................................................................... 127

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Clean the scanner glass .................................................................................................................. 128 Clean the exterior ............................................................................................................................ 128 Clean the document feeder ............................................................................................................. 129 Maintain the printhead and cartridges ........................................................................................... 129

Restore original factory defaults and settings ................................................................................................. 130 HP support ......................................................................................................................................................... 131

Appendix A Technical information ................................................................................................................. 133 Specifications ..................................................................................................................................................... 133 Regulatory information ..................................................................................................................................... 135

Regulatory model identification number ....................................................................................... 136 FCC statement ................................................................................................................................. 136 Notice to users in Korea .................................................................................................................. 137 VCCI (Class B) compliance statement for users in Japan ................................................................ 137 Notice to users in Japan about the power cord .............................................................................. 137 Noise emission statement for Germany ......................................................................................... 137 Visual display workplaces statement for Germany ........................................................................ 137 Notice to users of the U.S. telephone network: FCC requirements ................................................ 138 Notice to users of the Canadian telephone network ...................................................................... 139 Notice to users of the German telephone network ........................................................................ 140 Australia wired fax statement ........................................................................................................ 140 European Union Regulatory Notice ................................................................................................. 140

Products with wireless functionality ............................................................................ 140 European telephone network declaration (Modem/Fax) ............................................. 140

Declaration of conformity ............................................................................................................... 141 Regulatory information for wireless products ............................................................................... 142

Exposure to radio frequency radiation ......................................................................... 142 Notice to users in Brazil ................................................................................................ 142 Notice to users in Canada ............................................................................................. 143 Notice to users in Taiwan .............................................................................................. 143 Notice to users in Mexico .............................................................................................. 144 Notice to users in Japan ................................................................................................ 144 Notice to users in Korea ................................................................................................ 144

Environmental product stewardship program .................................................................................................. 144 Eco-Tips ........................................................................................................................................... 145 European Union Commission Regulation 1275/2008 .................................................................... 145 Paper ............................................................................................................................................... 145 Plastics ............................................................................................................................................ 145 Material safety data sheets ............................................................................................................ 145 Recycling program .......................................................................................................................... 145 HP inkjet supplies recycling program ............................................................................................. 145

Power consumption ........................................................................................................................ 146 Disposal of waste equipment by users ........................................................................................... 146 Chemical substances ....................................................................................................................... 146 Restriction of hazardous substance (Ukraine) ............................................................................... 146 Restriction of hazardous substance (India) .................................................................................... 146 China SEPA Eco Label User Information .......................................................................................... 147 China Energy Label for Printer, Fax and Copier ............................................................................... 147 The Table of Hazardous Substances/Elements and their Content (China) .................................... 148 Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ............... 149 EPEAT ............................................................................................................................................... 149 Battery disposal in Taiwan .............................................................................................................. 150 California Perchlorate Material Notice ............................................................................................ 150 EU Battery Directive ........................................................................................................................ 151 Battery notice for Brazil .................................................................................................................. 152

###### Index ........................................................................................................................................................... 153

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1 How do I?

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2 Get started

This guide provides details about how to use the printer and how to resolve problems.

Accessibility The printer provides a number of features that make it accessible for people with disabilities. Visual

The HP software is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.

###### Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach.

###### Support

For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging website (www.hp.com/accessibility).

For accessibility information for OS X, visit the Apple website at www.apple.com/accessibility.

HP EcoSolutions (HP and the Environment)

HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office.

For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.

#### Manage power

Use Sleep Mode, Auto-off and Schedule Printer On/Off to conserve electricity. Sleep mode

Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity.

Use the following instructions to change the period of inactivity before the printer sleeps.



###### Auto- off

This feature turns the printer off after 8 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on.

If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use

###### Schedule On and Off

Use this feature to automatically turn the printer on or off on selected days. For example, you can schedule the printer to turn on at 8 a.m. and turn off at 8 p.m. from Monday to Friday. In this way, you save energy during the night and weekends.

Use the following instructions to schedule the day and time for On and Off.


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CAUTION: Always turn the printer off properly, using either Schedule Off or (the Power button) located on the front left side of the printer. If you improperly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining cartridges, or damage to the ink system.

#### Quiet Mode

Quiet Mode slows down printing to reduce overall noise without affecting print quality. It only works when printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default.

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NOTE: Quiet Mode does not work if you print photos or envelopes.

You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday.

###### To turn on Quiet Mode from the printer control panel


###### To create a schedule for Quiet Mode from the printer control panel


###### To turn on Quiet Mode while the printer is printing

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NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print job.

###### To turn Quiet Mode on or off from the printer software (Windows)

###### To turn Quiet Mode on or off from the printer software (OS X)

###### To turn Quiet Mode on or off from the Embedded Web Server (EWS)

#### Optimize Printing Supplies

To optimize printing supplies such as ink and paper, try the following:

Understand the printer parts

This section contains the following topics:

#### Top and front view


#### Printing supplies area


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NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing.

#### Back view


Use the printer control panel

This section contains the following topics:

#### Overview of buttons and lights

The following diagram and related table provide a quick reference to the printer control panel features.


Label Name and Description

#### Control panel display icons

To access the icons, touch or swipe down the tab at the top of a screen to open the Dashboard, and then touch the icon.

######## Icon Purpose


Setup: Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax setup, and other maintenance settings and generating reports.




Wireless: Displays wireless status and menu options. For more information, see Set up the printer for wireless communication.



NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon or the wireless icon depends on the way your printer is connected to the network. If the network connection of the printer has not been set up, then the printer control panel display shows (Wireless) by default.


HP ePrint: Displays the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or view the printer email address. For more information, see HP ePrint .

Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You can also change settings and print a guide.




Ink: Displays the estimated ink levels. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until prompted to do so. Fax Status: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.

HP EcoSolutions: Displays a screen where you can configure some of the printer's environmental features.

#### Function tabs

Function tabs are located at the bottom of the screen.

Function tab Purpose


(Shortcuts)

Access to shortcuts you have created.

Copy Copy document, or ID card. Scan Scan document or photo to email, USB flash drive, network folder, or computer. Print Print photo or document from USB flash drive, or manage print jobs. Fax Set up fax, send fax, or reprint received fax. Apps Access to the apps for your printer.

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Change printer settings Use the control panel to change the printer function and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using the printer management tools in computer. For more information about these tools, see Printer management tools.

###### To change settings for a function

The Home screen of the control panel display shows the available functions for the printer.



###### To change the printer settings

To change the printer settings or print reports, use the options available on the Setup menu.



#### Use shortcuts

Using shortcuts on the printer control panel, you can create a collection of the tasks frequently used from all features available in the function folders.

Once shortcuts are created, you can access to them on the Home screen or through the Shortcuts tab.

#### Dashboard

The Dashboard on the printer control panel lets you access the icons on the display, check the status of the printer, or monitor and manage current and scheduled printer tasks.

To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.


Paper basics

The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.


This section contains the following topics:

#### Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available. Photo printing

###### ● HP Premium Plus Photo Paper

HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), and 5 x 7 inches (13 x 18 cm) in two finishes - glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability.

###### ● HP Advanced Photo Paper

This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.

###### ● HP Everyday Photo Paper

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.

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Business documents

This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.

These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

###### Everyday printing

All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors.

###### ● HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.

###### ● HP Printing Paper

HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer lasting documents.

###### ● HP Office Paper

HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents.

Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

#### Tips for selecting and using paper

For the best results, observe the following guidelines.

Load paper

###### To load standard paper




Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.


NOTE: Do not load paper while the printer is printing.


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###### To load cards and photo paper



Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.


NOTE: Do not load paper while the printer is printing.


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###### To load legal paper




Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Besides, make sure the stack of paper does not exceed the stack height marking on the edge of the tray.

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NOTE: Do not load paper while the printer is printing.



###### To load an envelope


####### 2. Pull out the input tray to extend it.


####### 3. Insert the envelopes with the side you want to print on down, and load according to the graphic.


Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.

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NOTE: Do not load envelopes while the printer is printing.

####### 4. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and thenpush the tray in to close.


####### 5. A message appears on the control panel display prompting you to change the paper setting if you havechanged the media type or size, or retain the setting if you have replaced what was previously loaded.


Load an original on the scanner glass You can copy, scan, or fax originals by loading them on the scanner glass. NOTE: Many of the special features do not work correctly if the scanner glass and lid backing are not clean. For more information, see Maintain the printer. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.

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###### To load an original on the scanner glass

TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner glass.


Load an original in the document feeder You can copy, scan, or fax a document by placing it in the document feeder. CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only paper that is supported by the document feeder. NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the document feeder. For those features to work, load your originals on the scanner glass.

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###### To load an original in the document feeder


TIP: For more help on loading originals in the document feeder, refer to the diagram engraved in the document feeder tray.


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Update the printer

By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates.

###### To update the printer using the printer control panel


To enable the printer to automatically check for updates


###### To update the printer using the embedded web server

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NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

Open the HP printer software (Windows)

After installing the HP printer software, depending on your operating system, do one of the following.

Turn the printer off

Press (the Power button) to turn off the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip.

CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.

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3 Print

Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.

TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint .

TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might not be available in all languages.)

Print documents

###### To print documents (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools.

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NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel.

###### To print documents (OS X)

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Print brochures

###### To print brochures (Windows)

Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences .

NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel.

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###### To print brochures (OS X)

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Print on envelopes

Avoid envelopes with the following characteristics:

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NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using.

###### To print envelopes (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel.

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###### To print envelopes (OS X)

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Print photos

You can print a photo from either a computer or a USB flash drive. NOTE: This feature is available with some models of the printer. CAUTION: Do not remove the USB flash drive from the printer USB port while it is being accessed by the

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printer. This can damage the files on the drive. When removing the USB flash drive, make sure the USB port light is not blinking.

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NOTE: The printer does not support encrypted USB flash drives or USB flash drives using the NTFS file system. Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing.

TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might not be available in all languages.)

###### To print a photo from the computer (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel.

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NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo paper so it does not start to curl, which could reduce the quality of your printout.

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###### To print a photo from the computer (OS X)

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To print photos from a USB flash drive You can connect a USB flash drive (such as a keychain drive) to the USB port on the front of the printer. NOTE: This feature is available with some models of the printer.

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Print on special and custom-size paper

If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper.

###### To set up custom sizes (Windows)

To print on special or custom-size paper (Windows)

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NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server Properties.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel.

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###### To print on special or custom-size paper (OS X)

Before you can print on custom-size paper, you must set up the custom size in the HP software.

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Print on both sides (duplexing)

###### To print on both sides of the page (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel.

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###### To print on both sides of the paper (OS X)

Print with AirPrint™

Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

Tips for successful printing Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning. You can print your document on both sides of the paper. For more information, see Print on both sides (duplexing).

###### Ink tips

Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.

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ENWW Print with AirPrint™ 29

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NOTE: When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

● Always turn off the printer by pressing (the Power button) to allow the printer to protect the nozzles.

###### Paper loading tips

For more information, also see Load paper.

###### Printer settings tips (Windows)

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NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per Sheet Layout, the Booklet, or the Page Borders drop-down lists.

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###### Printer settings tips (OS X)

ENWW Tips for successful printing 31

4 Copy and scan

Copy

###### To copy document or ID card


Scan

You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient.

When scanning documents with the HP printer software, you can scan to a format that can be searched and edited.

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When scanning a borderless original, use the scanner glass and not the document feeder. NOTE: Some scan functions are only available after you have installed the HP printer software. TIP: If you have problems scanning documents, see Scan issues.

#### Scan to a computer

Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

In addition, on Windows computers, the printer software must be running prior to scanning. You can use the HP printer software to scan documents into editable text. For more information, see Scanning documents as editable text.

###### To enable the scan to a computer feature (Windows)

If the printer is connected to the computer with a USB connection, the feature for scanning to computer is enabled by default and cannot be disabled.

If you are using network connection, follow these instructions if the feature has been disabled, and you wish to enable it again.

###### To enable the scan to a computer feature (OS X)

The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled, and you wish to enable it again.

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###### To scan a document or photo to a file (Windows)

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NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows). If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

###### To scan an original from HP printer software (OS X)

#### Scan to a memory device

You can scan directly to a USB flash drive from the printer control panel without using a computer or the HP printer software.

NOTE: This feature is available with some models of the printer. CAUTION: Do not remove the flash drive from the printer USB port while it is being accessed by the printer. This can damage the files on the USB flash drive. NOTE: The printer does not support encrypted USB flash drives. You can also use the HP printer software to scan documents into editable text. For more information, see Scanning documents as editable text.

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###### To scan an original to a memory device from the printer control panel

#### Scan to email

The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your HP All-in-One printer. You can set up your email addresses, log in to your accounts with the given PIN codes, and then scan and email your documents.

This section contains the following topics:

##### Set up Scan to Email To set up Scan to Email

##### Scan a document or photo to email To scan a document or photo to email from the control panel

NOTE: Select My account is not listed if you do not have an account. You will be prompted to enter your email address and receive a PIN.

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###### To scan a document or photo to email from HP printer software (Windows)

Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an attachment.

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NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows). If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

##### Change account settings To change account settings from the printer control panel

#### Scan using Webscan

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Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer. For more information, see Embedded web server. NOTE: By default, Webscan is off. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more information, contact your network administrator or the person who set up your network.

###### To enable Webscan

###### To scan using Webscan

Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software.

TIP: To scan documents as editable text, you must install the HP printer software. For more information, see Scanning documents as editable text.

#### Scanning documents as editable text

When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.

##### Scan documents as editable text

Use the following guidelines for scanning documents as editable text.

To scan a document to editable text (Windows) You can scan different types of printed documents into a format in which you can search and edit. If Save as Editable Text (OCR) is not in the list of available scan options, you need to reinstall your software and choose that option.

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NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows). If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

###### To scan documents as editable text (OS X)

I want to... Follow these steps

Extract just the text, without any of the formatting of the original

Select TXT from the Format pop-up menu.

Extract the text, as well as some of the formatting of the original

Select RTF from the Format pop-up menu.

Extract the text and make it searchable in PDF readers Select Searchable PDF from the Format pop-up menu.

##### Guidelines for scanning documents as editable text

Use the following guidelines to ensure the software successfully converts your documents.

###### ● Make sure the scanner glass or document feeder window is clean..

Smudges or dust on the scanner glass or document feeder window can prevent the software from converting the document to editable text

###### ● Make sure the document is loaded correctly.

Make sure the original is properly loaded and aligned with the marking on the rear left corner of the glass. Make sure that the document is not skewed.

####### ● Make sure the text on the document is clear.To successfully convert the document to editable text, the original must be clear and of high quality.The following conditions can cause the software to not convert the document successfully:

###### ● Choose the correct profile.

Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan.

Windows: Use the Editable Text (OCR) or Save as PDF shortcuts. OS X: Use the Documents with Text preset.

###### ● Save your file in the correct format.

If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format, such as Text (.txt) or TXT.

If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format, such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or Searchable PDF .

#### Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning.

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NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows).

#### Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section.

Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed settings pane.


Tips for copy and scan success

Use the following tips to copy and scan successfully.

5 Fax

You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.

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NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the fax is set up correctly by running the fax setup test from the printer control panel.

Send a fax

You can send a fax in a variety of ways, depending on your situation or need.

Send a standard fax You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel. NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the document feeder. NOTE: If you need printed confirmation that your faxes were successfully sent, fax confirmation must be enabled.

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###### To send a standard fax from the printer control panel

TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display.

If the printer detects an original loaded in the document feeder, it sends the document to the number you entered.

TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of your fax.

Send a standard fax from the computer You can fax a document directly from your computer without printing it first. To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly.

###### To send a standard fax from the computer (Windows)

###### To send a standard fax from the computer (OS X)

#### Send a fax from a phone

You can send a fax using your telephone extension. This allows you to talk with the intended recipient before sending the fax.

###### To send a fax from an extension phone

If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the receiving fax machine.

The telephone is silent while the fax is transmitting. If you want to speak to the recipient later, remain on the line until the transmission is complete. If you were finished talking to the recipient, you can hang up the telephone as soon as the fax begins transmitting.

#### Send a fax using monitor dialing

When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.

TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card.

###### NOTE: Make sure the volume is turned on to hear a dial tone. To send a fax using monitor dialing from the printer control panel

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TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone book contact, when prompted to enter your PIN, touch ( Phone book ), and then touch ( Contact ) to select the phone book contact where you have your PIN stored. Your fax is sent when the receiving fax machine answers.



#### Send a fax using printer memory

You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass.

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NOTE: You can only send a black-and-white fax from memory.

###### To send a fax using printer memory




The printer scans the originals into memory and sends the fax when the receiving fax machine is available.

#### Send a fax to multiple recipients

You can send a fax to multiple recipients by creating a group phone book contact made up of two or more individual recipients.

###### To send a fax to multiple recipients using group phone book



TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of your fax.

#### Send a fax in Error Correction Mode

Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On . Turn ECM off only if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges.

If you turn ECM off:

###### To change the ECM setting from the control panel

Receive a fax

You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)

If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages.

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NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes.

#### Receive a fax manually

When you are on the phone, the person you are speaking with can send you a fax while you are still connected. You can pick up the handset to talk or listen for fax tones.

You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port). To receive a fax manually

#### Set up backup fax

Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.

###### To set backup fax from the printer control panel

On The default setting. When Backup fax is On , the printer stores all received faxes in memory. This enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory. NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax calls. NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be stored in memory due to memory limitations.

On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory.

Off Faxes are never stored in memory. For example, you might want to turn off Backup fax for security purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls.

Reprint received faxes from memory The received faxes that are not printed are stored in memory. NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout.

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###### To reprint faxes in memory from the printer control panel

The faxes are printed in the reverse order from which they were received with the most recently received fax printed first, and so on.


#### Forward faxes to another number

You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent.

HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

###### To forward faxes from the printer control panel

NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report.

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If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone number. When the power is restored to the printer, the fax forwarding setting is still On .

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NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.

#### Set automatic reduction for incoming faxes

The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second page. Automatic Reduction is useful when you receive a fax larger than A4/Letter-size fax and A4/ Letter-size paper is loaded in the input tray.

###### To set automatic reduction from the printer control panel

#### Block unwanted fax numbers

If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax numbers you can block varies by model.)

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NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocking does not appear in the Preferences menu.

NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service. You can block specific fax numbers by adding them to the junk fax list, unblock these numbers by removing them from the junk fax list, and print a list of blocked junk fax numbers.

###### To add a number to the junk fax list


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NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different.

###### To remove numbers from the junk fax list

If you no longer want to block a fax number, you can remove it from the junk fax list.

###### To print a junk fax list

#### Receive faxes using HP Digital Fax

You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves paper and ink.

Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format). The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received.

NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed. HP Digital Fax requirements

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###### To set up or modify HP Digital Fax (Windows)

###### To set up or modify HP Digital Fax (OS X)

###### To turn off HP Digital Fax

Set up phone book contacts

You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel.

TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS. For more information, see Printer management tools.

#### Create and edit a phone book contact

You can store fax numbers as phone book contacts. To set up phone book contacts




NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.

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###### To change phone book contacts




NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.

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#### Create and edit a group phone book contact

You can store groups of fax numbers as group phone book contacts.

###### To set up group phone book contacts

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NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact.




###### To change group phone book contacts





#### Delete phone book contacts

You can delete phone book contacts or group phone book contacts.




#### Print a list of phone book contacts

You can print a list of your phone book contacts.

Change fax settings

After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing.

#### Configure the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP printer software. You can also set up the fax header from the printer control panel, as described here.

NOTE: In some countries/regions, the fax header information is a legal requirement. To set or change the fax header

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#### Set the answer mode (Auto answer)

The answer mode determines whether the printer answers incoming calls.

###### To set the answer mode


#### Set the number of rings before answering

If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.

The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer, because you want the answering machine to answer the phone before the printer does. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine.

For example, set your answering machine to a low number of rings and the printer to answer in the maximum number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message.

###### To set the number of rings before answering

#### Change the answer ring pattern for distinctive ring

Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern.

If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax.

TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.

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If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings . NOTE: The printer cannot receive faxes when the main phone number is off the hook.

###### To change the answer ring pattern for distinctive ring

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NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes, the ring pattern is automatically set to the default, which is All Standard Rings .

NOTE: If you are using a PBX phone system that has different ring patterns for internal and external calls, you must call the fax number from an external number.

Set the dial type Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing. NOTE: The pulse-dialing option is not available in all countries/regions.

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###### To set the dial type

#### Set the redial options

If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the options on or off.

###### To set the redial options

#### Set the fax speed

You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.

If you use one of the following, setting the fax speed to a slower speed might be required:

If you experience problems sending and receiving faxes, try using a slower Speed . The following table provides the available fax speed settings.

Fax speed setting Fax speed Fast v.34 (33600 bps) Medium v.17 (14400 bps) Slow v.29 (9600 bps)

###### To set the fax speed

#### Set the fax sound volume

You can change the volume of fax sounds. To set the fax sound volume


Fax and digital phone services

Many telephone companies provide their customers with digital phone services, such as the following:

HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing.

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NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided.

Fax on Voice over Internet Protocol

You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).

The following are indications you probably use a VoIP service.

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NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes.

If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance.

Use reports

You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer.

By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction.

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NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP software. For more information, see Check the estimated ink levels.

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NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until the print quality becomes unacceptable.

NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. For more information, see Work with cartridges. This section contains the following topics:

#### Print fax confirmation reports

You can print a confirmation report either when a fax is sent, or when any fax is sent or received. The default setting is On (Fax Send). When turned off, a confirmation message appears briefly on the control panel after each fax is sent or received.

###### To enable fax confirmation

Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the

default setting. On (Fax Send) Prints a fax confirmation report for every fax you send. On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Fax Send and Fax Receive)

Prints a fax confirmation report for every fax you send and receive.

###### To include an image of the fax on the report

ENWW Use reports 57

#### Print fax error reports

You can configure the printer so that it automatically prints a report when there is an error during transmission or reception.

###### To set the printer to print fax error reports automatically

On (Fax Send and Fax Receive)

Prints whenever a fax error occurs.

Off Does not print any fax error reports. On (Fax Send) Prints whenever a transmission error occurs. This is the default setting. On (Fax Receive) Prints whenever a receiving error occurs.

#### Print and view the fax log

You can print a log of faxes that have been received and sent by the printer. To print the fax log from the printer control panel

#### Clear the fax log

Clearing the fax log also deletes all faxes stored in memory. To clear the fax log

#### Print the details of the last fax transaction

The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status.

###### To print the Last Fax Transaction report

#### Print a Caller ID Report

You can print a list of Caller ID fax numbers. To print a Caller ID History Report

View the Call History You can view a list of all the calls placed from the printer. NOTE: You cannot print the call history.

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###### To view the call history


Additional fax setup

After completing all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use.

In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.

TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP printer software. After you run these tools, follow the procedures in this section to complete your fax setup.

This section contains the following topics:

#### Set up faxing (parallel phone systems)

Before you begin setting up the printer for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system.

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NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to the telephone wall jack.

Table 5-1 Countries/regions with a parallel-type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam

If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.

This section contains the following topics:

##### Select the correct fax setup for your home or office

To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the printer, and you might also need to change some fax settings before you can fax successfully.

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NOTE: If your home or office setup is not described in this section, set up the printer as you would a regular analog phone. Connect one end of the phone cord to your telephone wall and the other end to the port labeled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinctive

Voice calls

Computer dialup modem

Answering machine

Voice mail service

ring service


















##### Case A: Separate fax line (no voice calls received)

If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section.

Figure 5-1 Back view of the printer


###### To set up the printer with a separate fax line

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When the phone rings, the printer answers automatically after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.

##### Case B: Set up the printer with DSL

If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL filter removes the digital signal that can interfere with the printer, so the printer can communicate correctly with the phone line. (DSL might be called ADSL in your country/region.)

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NOTE: If you have a DSL line and you do not connect the DSL filter, you cannot send and receive faxes with the printer.

Figure 5-2 Back view of the printer


1 Telephone wall jack. 2 DSL (or ADSL) filter and cord supplied by your DSL provider. 3 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

###### To set up the printer with DSL

If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

You might need to obtain additional phone cords for this setup.

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If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Case C: Set up the printer with a PBX phone system or an ISDN line

If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:

NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone.

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If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Case D: Fax with a distinctive ring service on the same line

If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section.


###### To set up the printer with a distinctive ring service

NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all.

TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. For more information, see Change the answer ring pattern for distinctive ring.

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The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Case E: Shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the printer as described in this section.


###### To set up the printer with a shared voice/fax line

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If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Case F: Shared voice/fax line with voice mail

If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the printer as described in this section.

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NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

Figure 5-5 Back view of the printer


1 Telephone wall jack. 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

To set up the printer with voice mail

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You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Case G: Fax line shared with computer modem (no voice calls received)

If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on this line, set up the printer as described in this section.

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NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.

Set up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Figure 5-6 Back view of the printer


###### To set up the printer with a computer dial-up modem

NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.

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When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

###### Set up the printer with a computer DSL/ADSL modem

If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.


Connect one end of the phone cord to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter.

You might need to connect the phone cord to your country/region adapter.

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NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure 5-7 Example of a parallel splitter


###### To set up the printer with a computer DSL/ADSL modem

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When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Case H: Shared voice/fax line with computer modem

There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

Shared voice/fax with computer dial-up modem If you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

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###### To set up the printer on the same phone line as a computer with two phone ports

NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.

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If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually.

If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up your fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

###### Shared voice/fax with computer DSL/ADSL modem

Use these instructions if your computer has a DSL/ADSL modem


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NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure 5-10 Example of a parallel splitter


###### To set up the printer with a computer DSL/ADSL modem

NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls.

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When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Case I: Shared voice/fax line with answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section.

Figure 5-11 Back view of the printer


###### To set up the printer with a shared voice/fax line with answering machine

NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.

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NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.

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When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Case J: Shared voice/fax line with computer modem and answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the printer as described in this section.

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NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.

###### Shared voice/fax line with computer dial-up modem and answering machine

There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

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NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)



###### To set up the printer on the same phone line as a computer with two phone ports

NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.

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NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.

When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

###### Shared voice/fax line with computer DSL/ADSL modem and answering machine


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NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure 5-14 Example of a parallel splitter


###### To set up the printer with a computer DSL/ADSL modem

NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls.

NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.

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|---|

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When the phone rings, your answering machine answers after the number of rings you have set, and then play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.

If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

##### Case K: Shared voice/fax line with computer dial-up modem and voice mail

If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as described in this section.

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NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email or access the Internet.

There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.


● If your computer has two phone ports, set up the printer as follows:


1 Telephone wall jack. 2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter. 3 Computer with modem. 4 Telephone.

###### To set up the printer on the same phone line as a computer with two phone ports

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NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.

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If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

#### Serial-type fax setup

####### For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration website for your country/region.

Austria www.hp.com/at/faxconfig Germany www.hp.com/de/faxconfig Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium (Dutch) www.hp.be/nl/faxconfig Belgium (French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig

#### Test fax setup

You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. The test does the following:

The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.

###### To test fax setup via the printer control panel


6 Web Services

This section contains the following topics:

What are Web Services?

The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer.

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NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.

###### HP ePrint

● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint .

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NOTE: You can sign up for an account on HP Connected (might not be available in all countries/ regions), and sign in to configure the ePrint settings. Once you have signed up for an account on HP Connected (might not be available in all countries/ regions), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint .

###### Print apps

Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet or wireless connection.

ENWW What are Web Services? 81

To set up Web Services, use one of the following methods. To set up Web Services using the printer control panel


NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

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###### To set up Web Services using the embedded web server

NOTE: When updates are available, they are automatically downloaded and installed, and then the printer restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

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###### To set up Web Services using the HP printer software (Windows)

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NOTE: When updates are available, they are automatically downloaded and installed, and then the printer restarts.

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NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

Use Web Services

The following section describes how to use and configure Web Services.

#### HP ePrint

To use HP ePrint , do the following:

###### To print documents using HP ePrint

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NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields. The HP ePrint server does not accept print jobs if there are multiple email addresses.

###### To find the HP ePrint email address



###### To turn off HP ePrint



ENWW Use Web Services 83

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NOTE: To remove all Web Services, see Remove Web Services.

#### Print apps

Print apps allow you to easily locate and print preformatted web content, directly from your printer. To use print apps

For more information about individual print app, visit HP Connected . This site might not be available in all countries/regions.

###### To manage print apps

● You can manage your print apps with HP Connected . This site might not be available in all countries/ regions. You can add, configure, or remove print apps, and set the order in which they appear on your printer control panel display.

Remove Web Services

###### Use the following instructions to remove Web Services. To remove Web Services using the printer control panel



###### To remove Web Services using the embedded web server

7 Work with cartridges

To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. TIP: If you have problems copying documents, see Printing issues. This section contains the following topics:

Information on cartridges and the printhead

The following tips help maintain HP cartridges and ensure consistent print quality.

CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges are missing.

###### Related topics

● Check the estimated ink levels

ENWW Information on cartridges and the printhead 85

Check the estimated ink levels

You can check the estimated ink levels from the printer software or from the printer control panel. To check the estimated ink levels from the printer control panel

▲ From the printer control panel, touch or swipe down the tab at the top of the screen to open the


Dashboard, and then touch (Ink) to check the estimated ink levels.

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NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until prompted to do so.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage .

Replace the cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement cartridges for the printer, see Order cartridges.

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NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions. CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges are missing.

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###### To replace the cartridges

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ENWW Replace the cartridges 87


Make sure that the color-coded letter on the cartridge matches that on the slot.


Order cartridges

To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can visit the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.

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Use only the replacement cartridges that have the same cartridge number as the cartridge you are replacing. You can find the cartridge number in the following places:

Store printing supplies

Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the printer off .

Anonymous usage information storage

The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include the following: the number of pages printed using the cartridge, the page coverage, frequency of printing, and the printing modes used.

This information helps HP design future printers to meet our customers' printing needs. The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer.

HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle ). The memory chips from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well.

Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.

If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information.

###### To disable the usage information function


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NOTE: To turn the usage information function on, restore the factory defaults. For more information about how to restore the defaults, see Restore original factory defaults and settings.

NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip's ability to collect the printer's usage information.

Ink cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found on the product as indicated:


ENWW Anonymous usage information storage 89

8 Network setup

Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Embedded web server.

This section contains the following topics:

Set up the printer for wireless communication

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TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessprinting ).

#### Before you begin

Ensure the following:

While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password.

If you have not changed the network name or the security passkey since setting up your wireless network, you can sometimes find them on the back or side of the wireless router.

If you cannot find the network name or the security password or cannot remember this information, see the documentation provided with your computer or with the wireless router. If you still cannot find this information, contact your network administrator or the person who set up the wireless network.

Set up the printer on your wireless network Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication. NOTE: Before you proceed, go through the list at Before you begin.

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If you are already using the printer with a different type of connection, such as a USB connection, follow the instructions in Change the connection type to set up the printer on your wireless network.

#### Change the connection type

After you have installed the HP printer software and connected the printer to your computer or to a network, you can use the software to change the connection type (for example, from a USB connection to a wireless connection).

###### NOTE: Connecting an Ethernet cable turns off the wireless capability of the printer. To change from an Ethernet connection to a wireless connection (Windows)

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###### To change from a USB connection to a wireless network (Windows)

Before you proceed, go through the list at Before you begin.

###### To change from a USB or Ethernet connection to a wireless connection (OS X)


Learn more about how to change from a USB to wireless connection. Click here to go online for more information. At this time, this website might not be available in all languages.

###### To change from a wireless connection to a USB or Ethernet connection (Windows)

● Connect the USB or Ethernet cable to the printer.

ENWW Set up the printer for wireless communication 91

To change from a wireless connection to a USB or Ethernet connection (OS X)

#### Test the wireless connection

Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides diagnostic information. If the printer is connected to a network, the test report displays details about the network settings.

To print the wireless test report



Turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on. NOTE: Connecting an Ethernet cable to the printer automatically turns off the wireless capability and the Wireless light.

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Change network settings

From the printer control panel, you can set up and manage your printer's wireless connection and perform a variety of network management tasks. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function on or off.

CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user, you should not change some of these settings (such as the link speed, IP settings, default gateway, and firewall settings).

###### To print network settings

Do one of the following:




###### To set the link speed

You can change the speed at which data is transmitted over the network. The default is Automatic.


###### To change IP settings

The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an advanced user and want to use different settings (such as the IP address, subnet mask, or the default gateway), you can change them manually.

TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using Automatic mode. This allows the router to configure the printer with other needed settings like subnet mask, default gateway and DNS address.

CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the installation, your network components cannot connect with the printer.


A message appears warning that changing the IP address removes the printer from the network. Touch OK to continue.

ENWW Change network settings 93

Use Wi-Fi Direct

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network.

###### Guidelines for using Wi-Fi Direct

If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type.

###### To turn on Wi-Fi Direct



TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see Embedded web server.

###### To change connection method



###### To print from a wireless-capable mobile device that supports Wi-Fi Direct

Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store.

If the mobile device is not automatically connected to the printer, follow the instructions on the printer control panel to connect to the printer. If a PIN code is displayed on the printer control panel, enter the PIN code on your mobile device.

When the mobile device is successfully connected to the printer, the printer starts printing. To print from a wireless-capable mobile device that does not support Wi-Fi Direct

Make sure you have installed a compatible printing app on your mobile device. For more information, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

| | |---|

###### To print from a wireless-capable computer (Windows)

| | |---|

ENWW Use Wi-Fi Direct 95

NOTE: If you have previously installed the printer over USB and want to convert to Wi-Fi Direct, do not select the Convert a USB connected printer to wireless option.

| | |---|

###### To print from a wireless-capable computer (OS X)

** are the unique characters to identify your printer). If Wi-Fi Direct is turned on with security, enter the password when prompted.


Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this time, this website might not be available in all languages.

9 Printer management tools

This section contains the following topics:

Toolbox (Windows)

The Toolbox provides maintenance information about the printer. To open the Toolbox

HP Utility (OS X)

HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information.

| | |---|

NOTE: The features available in HP Utility vary depending on the selected printer.

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows lowink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Double-click HP Utility in the HP folder in the Applications folder.

Embedded web server

When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status information, change settings, and manage it from your computer.

| | |---|

| | |---|

NOTE: To view or change some settings, you might need a password. NOTE: You can open and use the embedded web server without being connected to the Internet. However, some features are not available.

ENWW Toolbox (Windows) 97

#### About cookies

The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually.

You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

Depending on your printer, if you disable cookies, you also disable one or more of the following features:

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

#### Open the embedded web server

You can access the embedded web server through either a network or Wi-Fi Direct. To open the embedded web server through a network



| | |---|

For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.

###### To open the embedded web server through Wi-Fi Direct



98 Chapter 9 Printer management tools ENWW

#### Embedded web server cannot be opened

###### Check your network setup

###### Check the printer IP address

To find out the printer IP address, from the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch (Wireless) or (Ethernet).



To obtain the printer IP address by printing a network configuration page, from the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ), touch Reports , and then touch Network Configuration Page.


TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems.

ENWW Embedded web server 99

10 Solve a problem

The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support services listed in HP support to obtain assistance.

This section contains the following topics:

Jams and paper-feed issues

What do you want to do?

#### Clear a paper jam

Solve paper jam issues.

Use an HP online troubleshooting wizard Instructions for clearing the jam in the printer or in the document feeder and resolving issues with paper or the paper feed.

| | |---|

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations inside the printer. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.

###### To clear a paper jam from input tray




CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur.



###### To clear a paper jam from print zone



CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.




CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.



###### To clear a paper jam in the document feeder



CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.



#### Clear a print carriage jam

Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions.

| | |---|

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing a print carriage jams Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer.

| | |---|

#### Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

#### Solve paper-feed problems

What kind of problem are you having?

###### ● Paper is not picked up from a tray

###### ● Pages are skewing

###### ● Multiple pages are being picked up

Printing issues

What do you want to do?

#### Fix problems with page not printing (unable to print)

|HP Print and Scan Doctor|The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system.| |---|---| |Troubleshoot problems with print jobs not printing

|Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer is not responding or printing.|

| | |---|

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

##### Read general instructions in the Help for unable to print issues To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

###### 4. Verify that the printer is set as the default printer.To verify that the printer is set as the default printer

###### 5. Restart the print spooler.To restart the print spooler

###### Windows 8.1 and Windows 8

Windows 7

###### To clear the print queue

###### To check the power connection and reset the printer


| | |---|

###### To resolve print issues (OS X)

#### Fix print quality issues

Step-by-step instructions for resolving most print quality issues Troubleshoot print quality issues online

##### Read general instructions in the Help for resolving print quality issues

| | |---|

NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait until the Power button light goes out before you pull the plug or turn off a power strip. This allows the printer to move the cartridges to a capped position, where they are protected from drying out.

###### To improve print quality (Windows)

● In the printer software, click Print, Scan, & Fax and then click Set Preferences to access the print properties.

| | |---|

To align the printhead from the printer software NOTE: Aligning the printhead ensures the high-quality output. The printhead does not have to be realigned when cartridges are replaced.

###### To improve print quality (OS X)

For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.

###### 5. Align the printhead.To align the printhead from the software

NOTE: HP Utility is located in the HP folder in the Applications folder at the top level of the hard disk.

| | |---|

###### 6. Print a test page.To print a test page

NOTE: HP Utility is located in the HP folder in the Applications folder at the top level of the hard disk.

| | |---|

####### 7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printheadautomatically.To automatically clean the printhead

NOTE: HP Utility is located in the HP folder in the Applications folder at the top level of the hard disk.

| |

|---|

CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head.

| | |---|

NOTE: If print quality still seems poor after you complete cleaning, try aligning the printhead. If print quality problems persist after cleaning and aligning, contact HP support.

To improve print quality from the printer display




Copy issues

Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.

| | |---|

NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success

Scan issues

|HP Print and Scan Doctor

|The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system.| |---|---| |Solve scan problems|Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot create a scan or if your scans are low quality.|

| | |---|

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

Tips for copy and scan success

Fax issues

Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct.

#### Run the fax test

You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test only after you have completed fax setup on the printer. The test does the following:

###### To test fax setup via the printer control panel

ENWW Scan issues 115

#### What to do if the fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.

###### The "Fax Hardware Test" failed

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support.

###### The "Fax Connected to Active Telephone Wall Jack" test failed

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing.

###### The "Phone Cord Connected to Correct Port on Fax" test failed

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.

###### Plug the phone cord into the correct port

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.

Figure 10-1 Back view of the printer


|1|Telephone wall jack.| |---|---| |2|Connect the phone cord to the port labelled 1-LINE on the back of the printer.|

| | |---|

###### The "Using Correct Type of Phone Cord with Fax" test failed


|1|Telephone wall jack.| |---|---| |2|Connect the phone cord to the port labelled 1-LINE on the back of the printer.|

###### The "Dial Tone Detection" test failed

not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

###### The "Fax Line Condition" test failed

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line.

#### Troubleshoot fax problems

Troubleshoot fax problems Use an HP online troubleshooting wizard. Resolve problems sending or receiving a fax or faxing to your computer.

| | |---|

NOTE: The HP online troubleshooting wizards may not be available in all languages.

#### Read general instructions in the Help for specific fax problems

##### What kind of fax problem are you having? The display always shows Phone Off Hook

use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet.

##### The printer is having problems sending and receiving faxes

After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on.


|1|Telephone wall jack.| |---|---| |2|Connect the phone cord to the port labelled 1-LINE on the back of the printer.|

NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support.

| | |---|

##### The printer cannot receive faxes, but can send faxes

The following actions might help solve these problems:

| | |---|

NOTE: Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check.

To find out if other equipment is causing a problem, disconnect everything except the printer from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem.

##### The printer cannot send faxes, but can receive faxes

You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial.

##### Fax tones are recorded on my answering machine

the printer receives the fax. If the call is a voice call, the answering machine records the incoming message.

##### The computer cannot receive faxes (HP Digital Fax)

Network and connection issues

What do you want to do?

#### Fix wireless connection

Choose one of the following troubleshooting options.

|HP Print and Scan Doctor|The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system.| |---|---| |Use an HP online troubleshooting wizard|● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.

● Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from connecting to the printer.


|

| | |---|

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

###### Read general instructions in the Help for wireless troubleshooting

Check the network configuration or print the wireless test report to assist in diagnosing network connection issues.



#### Find network settings for wireless connection

Choose one of the following troubleshooting options.

HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network key). NOTE: This utility is only available for Windows operating system. The Windows computer you are running the HP Print and Scan Doctor on should be connected to the network using a wireless connection.

ENWW Network and connection issues 123

| |To check the wireless settings, open the HP Print and Scan Doctor, click on the Network tab at the top, select Show Advanced Info, and then select Show Wireless Info. You can also find the wireless settings by clicking on the Network tab at the top and selecting Open router web page.| |---|---| |Use an HP online troubleshooting wizard

|Learn how to find your network name (SSID) and wireless password.|

| | |---|

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

#### Fix Wi-Fi Direct connection

Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct.

###### NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for Wi-Fi Direct troubleshooting

| | |---|

▲ From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, and then touch (Wi-Fi Direct).


#### Fix Ethernet connection

Check the following:


Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose and fix the issue. The HP Print and Scan Doctor may not be available in all languages.

Printer hardware issues

TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages.

###### The printer shuts down unexpectedly

###### Printhead alignment fails


###### Resolve printer failure

Complete the following steps to resolve such problems.

If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support.

Get help from the printer control panel

You can use the printer’s help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as loading paper.

To access the Help menu from the Home screen or contextual help for a screen, touch on the printer control panel.

ENWW Get help from the printer control panel 125

Understand printer reports

You can print the following reports to help troubleshoot problems with the printer.

###### To print a printer report


#### Printer status report

Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer.

The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling.

#### Network configuration page

If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer. The last page of the report includes a list of all detectable wireless networks in the area, along with signal strength and the channels being used. This might help you select a channel for your network which is not heavily used by other networks (which will improve network performance).

| | |---|

NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printer should be turned on. If it is off or if the printer is connected using Ethernet, the list is not displayed. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.

#### Print quality report

Print quality problems can have many causes-software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if the printing system is working correctly.

#### Wireless test report

When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer wireless connection. The report shows the results of the tests. If an issue is discovered, message along with

how to fix it is provided at the top of the report. Some key wireless configuration details are provided at the bottom section of the report.

#### Web access test report

Print the web access report to help identify internet connectivity issues which can affect Web Services.

Solve problems using Web Services

If you are having problems using Web Services, such as HP ePrint , check the following:

| | |---|

If the proxy settings used by your firewall have changed, you must update these settings in either the printer control panel or the embedded web server. If these settings are not updated, you will not be able to use Web Services.

For more information, see Set up Web Services.

TIP: For additional help on setting up and using Web Services, visit HP Connected . This site might not be available in all countries/regions.

Maintain the printer

What do you want to do?

ENWW Solve problems using Web Services 127

#### Clean the scanner glass

Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.

###### To clean the scanner glass

WARNING! Before cleaning the printer, turn the printer off by pressing (the Power button) and unplugging the power cord from the electrical socket.



CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass.

CAUTION: Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is applied, the cleaner could leak under the scanner glass and damage the scanner.

Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing (the Power button) and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel.

#### Clean the document feeder

If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad.

###### To clean the rollers or separator pad

WARNING! Before cleaning the printer, turn the printer off by pressing (the Power button) and unplug the power cord from the electrical socket.


This provides easy access to the rollers (1) and separator pad (2).


|1|Rollers| |---|---| |2|Separator pad|

| | |---|

#### Maintain the printhead and cartridges

If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues.

ENWW Maintain the printer 129

Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.

There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.

If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support.

| | |---|

NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Always use the Power button to turn off the printer. Turning the printer off improperly can cause print quality problems.

###### To clean or align the printhead


| | |---|

NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To access the software or EWS, see Open the HP printer software (Windows) or Open the embedded web server.

Restore original factory defaults and settings

If you disable some functions or change some settings and want to change them back, you can restore the printer to the original factory settings or network settings.

###### To restore the selected printer functions to the original factory settings


###### To restore the printer to the original factory defaults


###### To restore the printer to the original network settings


| | |---|

NOTE: When you reset the printer network settings, previously configured wireless and Ethernet settings (such as the link speed or IP address) are removed. The IP address is set back to the Automatic mode.

TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages.

HP support

For the latest product updates and support information, visit the printer support website at www.support.hp.com. HP online support provides a variety of options for help with your printer:

Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer.


ENWW HP support 131



HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view questions posted by other HP customers, or sign in and post your own questions and comments.

Troubleshooting: Use HP online tools to detect your printer and find recommended solutions.

#### Contact HP

If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee):

Chat with an HP support agent online.


Call an HP support agent.


When contacting HP support, be prepared to provide the following information:


#### Register printer

By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com.

#### Additional warranty options

Extended service plans are available for the printer at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty options available for your printer.

A Technical information

This section contains the following topics:

Specifications

For more information, visit www.support.hp.com . Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications.

###### System requirements

● For information about software and system requirements or future operating system releases and

support, visit the HP online support website at www.support.hp.com . Environmental specifications

ENWW Specifications 133

###### Copy specifications

###### Cartridge yield

● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.

Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics:

#### Regulatory model identification number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1501-01. This regulatory number should not be confused with the marketing name (HP OfficeJet Pro 6970 All-in-One series, etc.) or product numbers (J7K34A, etc.).

#### FCC statement


#### Notice to users in Korea


#### VCCI (Class B) compliance statement for users in Japan


#### Notice to users in Japan about the power cord


#### Noise emission statement for Germany


#### Visual display workplaces statement for Germany


#### Notice to users of the U.S. telephone network: FCC requirements


#### Notice to users of the Canadian telephone network


#### Notice to users of the German telephone network


#### Australia wired fax statement


#### European Union Regulatory Notice


Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)

The point of contact for regulatory matters is: HP Deutschland GmbH, HQ-TRE, Schickardstrasse 32, 71034 Boeblingen, Germany

##### Products with wireless functionality EMF

● This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.

If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements.

###### Wireless functionality in Europe

● This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein, Norway and Switzerland.

##### European telephone network declaration (Modem/Fax)

HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC (Annex II) and carry the CE marking accordingly. However, due to differences between the individual PSTNs provided in different countries/regions, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance.

#### Declaration of conformity


#### Regulatory information for wireless products

This section contains the following regulatory information pertaining to wireless products:

Exposure to radio frequency radiation


Notice to users in Brazil


Notice to users in Canada


Notice to users in Taiwan


Notice to users in Mexico


Notice to users in Japan


Notice to users in Korea


Environmental product stewardship program

HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP's Commitment to the Environment website at:

www.hp.com/hpinfo/globalcitizenship/environment

#### Eco-Tips

HP is committed to helping customers reduce their environmental footprint. Please visit the HP Environmental Programs and Initiatives website for more information on HP’s environmental initiatives.

www.hp.com/hpinfo/globalcitizenship/environment/

#### European Union Commission Regulation 1275/2008

For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html.

#### Paper

This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

#### Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.

Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds

#### Recycling program

HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit:

www.hp.com/recycle

#### HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

#### Power consumption

HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging products:


Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar

#### Disposal of waste equipment by users


This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.

#### Chemical substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach.

#### Restriction of hazardous substance (Ukraine)


#### Restriction of hazardous substance (India)


#### China SEPA Eco Label User Information


#### China Energy Label for Printer, Fax and Copier


#### The Table of Hazardous Substances/Elements and their Content (China)


#### Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)


#### EPEAT


#### Battery disposal in Taiwan


#### California Perchlorate Material Notice


#### EU Battery Directive


#### Battery notice for Brazil


Index

align printhead 129 answer ring pattern change 53

answering machine fax tones recorded 122 set up with fax (parallel phone

systems) 73

set up with fax and modem 74 automatic fax reduction 47

fax 41 blocked fax numbers

set up 48 both sides, print on 28 broadcast faxing send 44

buttons, control panel 8

clear carriage jams 105 cartridge access door, locating 7 Cartridges 7 cartridges 88

check ink levels 86 locating 7 replace 86 tips 85

clean document feeder 129 exterior 128 printhead 129, 130 scanner glass 128

clear fax logs 58 colored text, and OCR 37

computer modem shared with fax (parallel phone systems) 67

shared with fax and answering machine (parallel phone systems) 74

shared with fax and voice line

(parallel phone systems) 70 shared with fax and voice mail

(parallel phone systems) 77 confirmation reports, fax 57 connectors, locating 7 control panel

buttons 8 lights 8 status icons 8

copy

specifications 134 correct port test, fax 117 customer support

warranty 132

D diagnostic page 126 dial tone test, failure 118 dial type, setting 54 dial-up modem

shared with fax (parallel phone systems) 67

shared with fax and answering machine (parallel phone systems) 74

shared with fax and voice line

(parallel phone systems) 70 shared with fax and voice mail

(parallel phone systems) 77

distinctive ringing change 53 parallel phone systems 64

document feeder clean 129 feeding problems, troubleshoot

129 load originals 19 double-sided printing 28

DSL, fax setup with parallel phone systems 63

text in OCR program 37

embedded web server about 97 opening 98 troubleshoot, cannot be opened

99

Webscan 36 environmental specifications 133 environmental sustainability

program 144 error correction mode 44 error reports, fax 58 EWS. See embedded web server

answer mode 52 answering machine and modem,

shared with (parallel phone systems) 74

answering machine troubleshoot 122 answering machine, set up

(parallel phone systems) 73 auto answer 52 backup fax 46 blocking numbers 48 confirmation reports 57 dial tone test, failed 118 dial type, setting 54 distinctive ringing setup (parallel

phone systems) 64 distinctive ringing, change pattern 53 DSL, set up (parallel phone

systems) 63 error correction mode 44 error reports 58 forwarding 47

header 52 Internet Protocol, over 56 ISDN line, set up (parallel phone

systems) 64 line condition test, failed 119 log, clear 58 log, print 58 manual receive 45 modem and answering machine,

shared with (parallel phone systems) 74

modem and voice line, shared with (parallel phone systems) 70

modem and voice mail, shared with (parallel phone systems) 77

modem, shared with (parallel

phone systems) 67 monitor dialing 43, 44 parallel phone systems 60 PBX system, set up (parallel

phone systems) 64 phone cord connection test,

failed 117 phone cord type test, failed 118 print last transaction details 58 receive 45 receive, troubleshoot 120, 121 redial options 54 reduction 47 reports 56 reprint 46 rings to answer 53 send 41 send, troubleshoot 120, 122 separate line setup (parallel

phone systems) 62 settings, change 52 setup types 61 shared phone line setup (parallel

phone systems) 65 sound volume 55 specifications 134 speed 55 test failed 116 test setup 79 troubleshoot 115

voice mail, set up (parallel phone systems) 67

wall jack test, failed 116 FoIP 56 forwarding faxes 47

clean 128 load originals 19 locating 6

opening 97 humidity specifications 133

part numbers 88 ink level icons 9 ink levels, check 86 Internet Protocol

fax, using 56 IP address

checking for printer 99 IP settings 93 ISDN line, set up with fax

parallel phone systems 64

clear 100 paper to avoid 13

junk fax mode 48

L lights, control panel 8 line condition test, fax 119 link speed, setting 93 log, fax

print 58

M Mac OS 23 maintain

page smear 129 printhead 129

maintenance align printhead 129 check ink levels 86 clean 128 clean printhead 130 diagnostic page 126 printhead 129 replace cartridges 86

manual faxing receive 45 send 42, 43

media duplexing 28

memory reprint faxes 46 save faxes 46

modem shared with fax (parallel phone systems) 67

shared with fax and answering machine (parallel phone systems) 74

shared with fax and voice line

(parallel phone systems) 70 shared with fax and voice mail

(parallel phone systems) 77 monitor dialing 43, 44 multi-feeds, troubleshoot 106

connector illustration 7 IP settings 93 link speed 93 settings, change 92 view and print settings 93 wireless communication setup

90 wireless settings 126

edit scanned documents 37 operating systems supported 133 OS X

HP Utility 97 output tray

locating 6

P paper

clear jams 100 HP, order 12 load tray 13 selecting 12 skewed pages 106 specifications 133 troubleshoot feeding 106 paper-feed problems, troubleshoot

106

parallel phone systems answering machine setup 73 countries/regions with 60 distinctive ringing setup 64 DSL setup 63 ISDN setup 64 modem and answering machine

setup 74 modem and voice mail setup 77 modem setup 67 modem shared with voice line

setup 70 PBX setup 64 separate line setup 62 setup types 61 shared line setup 65

PBX system, set up with fax parallel phone systems 64

phone book change contact 50 change group contacts 50 delete contacts 51 print list 52 send fax 41 set up 50 set up group contacts 50

phone cord connected to correct port test failed 117

correct type test failed 118 phone line, answer ring pattern 53 phone, fax from

receive 45 send, 42

power

troubleshoot 125 power input, locating 7 print

diagnostic page 126

double-sided 28 fax logs 58 fax reports 56 faxes 46 last fax details 58 troubleshoot 124

Print brochures

print 23 print quality

clean page smear 129 print quality report 126 printer control panel

locating 6 network settings 92 send faxes 42

printer software (Windows) about 97 opening 21, 97

printer status report

information on 126 printhead 129

clean 130 printhead, align 129 pulse dialing 54

R radio interference

regulatory information 142 rear access panel

illustration 7

receive faxes auto answer mode 52 automatically 45 blocking numbers 48 forwarding 47 manually 45 rings to answer 53 troubleshoot 120, 121

recycle

ink cartridges 145 redial options, setting 54 reduce fax 47 regulatory information 135, 142 regulatory notices

regulatory model identification

number 136 replace cartridges 86 reports

confirmation, fax 57 diagnostic 126

error, fax 58 fax test failed 116 web access 127 wireless test 126

reprint

faxes from memory 46 rings to answer 53

S save

faxes in memory 46

scan from Webscan 36 OCR 37 scan specifications 134

scanner glass clean 128 load originals 19 locating 6

send faxes basic fax 41 from a phone 42 memory, from 43 monitor dialing 43, 44 troubleshoot 120, 122

send scans for OCR 37

serial phone systems countries/regions with 60 setup types 61

settings network 92 speed, fax 55 volume, fax 55

setup answering machine (parallel phone systems) 73 answering machine and modem

(parallel phone systems) 74 computer modem (parallel phone

systems) 67

computer modem and answering machine (parallel phone systems) 74

computer modem and voice line

(parallel phone systems) 70 computer modem and voice mail (parallel phone systems) 77 distinctive ringing 53

distinctive ringing (parallel phone

systems) 64 DSL (parallel phone systems) 63 fax scenarios 61 fax, with parallel phone

systems 60 ISDN line (parallel phone systems) 64 PBX system (parallel phone systems) 64 separate fax line (parallel phone systems) 62 shared phone line (parallel phone

systems) 65 test fax 79 voice mail (parallel phone

systems) 67

voice mail and computer modem (parallel phone systems) 77 Setup icon 9 skew, troubleshoot

print 106

software OCR 37 Webscan 36

specifications paper 133 physical 133 system requirements 133

status

network configuration page 126 status icons 8 subscriber identification code 52 system requirements 133

T technical information

copy specifications 134 fax specifications 134 scan specifications 134

telephone line, answer ring pattern

53 telephone wall jack, fax 116 telephone, fax from receive 45 send 42

temperature specifications 133 tests, fax

dial tone, failed 118 failed 116

fax line condition 119 fax phone cord type test failed

118 hardware, failed 116 port connection, failed 117 setup 79 telephone wall jack 116

tone dialing 54 trays

clear paper jams 100 load paper 13 locating 6 paper-width guides illustration

6 troubleshoot feeding 106

troubleshoot answering machines 122 control panel help system 125 embedded web server 99 fax 115 fax dial tone test failed 118 fax hardware test failed 116 fax line test failed 119 fax phone cord connection test

failed 117 fax phone cord type test failed

118 fax tests 116 fax wall jack test, failed 116 multiple pages are picked 106 network configuration page 126 paper not picked up from tray

106 paper-feed problems 106 power 125 print 124 printer status report 126 receive faxes 120, 121 send faxes 120, 122 skewed pages 106

two-sided printing 28

port, locating 6, 7

network settings 93

voice mail set up with fax (parallel phone systems) 67

set up with fax and computer modem (parallel phone systems) 77

volume fax sounds 55

W wall jack test, fax 116 warranty 132 web access test report 127 Webscan 36 websites

accessibility information 2 environmental programs 144

Windows print brochures 23 system requirements 133

wireless communication regulatory information 142 set up 90

wireless connection icons 9 wireless test report 126