HP Smart Tank 750

User Guide


HP Smart Tank 500 series

HP company notices THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE. ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN. © Copyright 2020 HP Development Company, L.P. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac, OS X, and macOS are trademarks of Apple Inc., registered in the U.S. and other countries. ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.

Table of contents

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Appendix A Technical information ................................................................................................................... 93 Specifications ....................................................................................................................................................... 94 Regulatory notices ............................................................................................................................................... 96 Environmental product stewardship program .................................................................................................... 98

####### Index ........................................................................................................................................................... 105

iv ENWW

1 Get started

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Printer parts


|1|Paper-width guide| |---|---| |2|Input tray

| |3|Input tray shield

| |4|Scanner lid

| |5|Scanner glass

| |6|Printhead access door

| |7|Front door

| |8|Ink tank

| |9|Ink tank cap

| |10|Output tray

| |11|Output tray extender (also referred to as the tray extender)

| |12|Control panel|


|13|Printheads| |---|---|

|14|Printhead latch|


|15|USB port| |---|---| |16|Power connection|

######## ENWW Printer parts 3

Get to know the ink tank system

Term Definition Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two

printheads: a black ink printhead and a color ink printhead. CAUTION: After you have set up the printer, do not open the printhead latch unless instructed to do so.


Printhead latch The printhead latch on the carriage secures the printheads in the carriage. Make sure the printhead latch is properly closed to avoid problems such as carriage jams. CAUTION: After you have set up the printer, do not open the printhead latch unless instructed to do so.


Ink tanks There are four ink tanks. Each ink tank corresponds to an individual color: cyan, magenta, yellow and, black.


Ink tank caps Ink tank caps are plugs that seal each ink tank. Alignment Alignment is a process of aligning the printheads to improve print quality.

For more information about alignment, see Printhead Alignment icon on page 8.

Control panel features

Overview of buttons and lights


|Feature|Description

| |---|---| |1|Cancel button: Stops the current operation.

| |2|Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).

Resume light: Indicates the printer is in a warning or error state. Press to continue printing after resolving the problem.


| |3|Color Copy button: Starts a color copy job. To increase the number counter, press and hold the button. Copying starts two seconds after the last button press.

| |4|Black Copy button: Starts a black-and-white copy job. To increase the number counter, press and hold the button. Copying starts two seconds after the last button press.

| |5|Ink/Printhead light: Indicates ink tank or printhead problems.

| |6|Color Printhead icon and Black Printhead icon.

| |7|Control Panel Display: Indicates number counter, paper status, as well as printheads and ink status or errors.

| |8|Information button: Press this button to print an information page of the printer.

| |9|Power button: Turns the printer on or off.|

Control panel display icons


|Icon|Description

| |---|---| ||Number Counter icon: Shows the number counter when you are copying documents, changes to the letter A when the printer is doing printhead alignment, and shows the letter E and a number when the printer is in an error state.

| ||Paper Error icon: Indicates a paper-related error.

| ||Alert icon: Indicates an error.|

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|Icon|Description

| |---|---| ||The CMYK icons and Ink icons are used to indicate status of the four ink tanks in the printer. Each set of icons corresponds to an ink tank: cyan, magenta, yellow and, black.

| ||Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an error related to the black printhead.|

Control panel lights and display icons status

#### Power button light


Status Description On The printer is on. Off The printer is powered off. Dimmed Indicates the printer is in Sleep mode.

Blinking The printer is processing a job. To cancel the job, press (the Cancel button).


Fast blinking If the printhead access door is open, close it. If the printhead access door is closed and the light is blinking fast, the printer is in an error state that you can resolve by following the on-screen messages from the computer. If you do not see any on-screen messages, try printing a document to generate an on-screen message.

#### Printhead icons and Ink/Printhead light


Cause Solution One of the following might have occurred.

NOTE: For more information, see Printhead (cartridge) problem on page 76.

NOTE: Do not open the printhead latch unless instructed to do so.


Cause Solution One of the following might have occurred.

NOTE: For more information, see Printhead (cartridge) problem on page 76.

NOTE: Do not open the printhead latch unless instructed to do so.

#### Printhead Alignment icon

####### Alignment status icon


Cause Solution The printer is doing printhead alignment. A blinking "A" appears when the alignment page is being printed or scanned. It stops blinking after the page is printed or scanned. "A" disappears after the scan when printhead alignment is complete.

Once the alignment page is printed, place the printed page print-side down on the scanner glass, and then press one of the copy buttons on the control panel to scan the page.

Printhead alignment is complete after the scan. NOTE: To learn how to load an original, see Load original on page 40.


Printhead alignment failed. This occurs after you have scanned the alignment page.

Try one of the following:


If you do not do anything, printhead alignment gets canceled after some time.

#### Alert icon, Paper Error icon, and Resume light


Cause Solution There is no paper in the input tray. Load paper in the input tray.

For information about how to load paper, see Load media on page 21.


Cause Solution

The printer receives a printing job, and detects that there is no paper in the input tray.


Load paper, and then press (the Resume button) to continue printing.

#### Number Counter icon


The carriage inside the printer has stalled. 1. Open the front door, then the printhead access door.



######## ● The Number Counter icon is showing E4. The Alert icon, and the Resume light are blinking.


Cause Solution

There is a paper jam. Clear the jam, and then press (the Resume button) to continue printing. For more information, see Jams and paper-feed issues on page 68. CAUTION: Do not open the printhead latch.


######## ● The Number Counter icon is showing E5.


Cause Solution The scanner is not working. Turn the printer off, and then on again.

If the problem persists, contact HP. The printer still prints even if the scanner is not working.

######## ● The Number Counter icon is showing E6.


The printer is in an error state. Reset the printer.

#### Ink icon, CMYK icon, and Ink/Printhead light

######## ● The CMYK icons are on, and one or more Ink icons are blinking.


Cause Solution Ink tank is low on ink. Refill the indicated ink tank that is low on ink.

######## ● The CMYK icons are on, and one or more Ink icons are blinking. The Ink/Printhead light is on.


Cause Solution Ink tank is very low on ink. Refill the indicated ink tank that is very low on ink.

######## ● The Number Counter icon shows E7. The CMYK icons are on. The Ink/Printhead light, one or more Inkicons, and the Alert icon are blinking.


Cause Solution Ink tank is out of ink. Refill the indicated ink tank that is out of ink.

Change the paper settings

To change the settings from the printer driver

Paper basics

The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.


This section contains the following topics:

#### Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

Photo printing

HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm), and in two finishes - glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability.

This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.

HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP

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printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share.

Business documents

This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.

These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

####### Everyday printing

All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors.

####### ● HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.

####### ● HP Printing Paper

HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer lasting documents.

####### ● HP Office Paper

HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents.

######## ● HP Office Recycled PaperHP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber.

Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

Open the HP printer software

You can use the HP printer software to configure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing issues, and more. More information about the available printer software options is provided throughout this guide.

After completing the hardware setup, visit 123.hp.com on your computer, if you have not installed the HP printer software.

| | |---|

####### NOTE:

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Use the HP Smart app to print, scan, and troubleshoot

HP Smart helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.

| | |---|

NOTE: The HP Smart app is supported on Windows 10 for the printer. The app might not be available in all languages. Some features might not be available with all printer models.

● For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app (Windows 10) on page 30, Scan using the HP Smart app (Windows 10) on page 41, and Get help from the HP Smart app on page 67. For more information, you can also visit www.hp.com/go/ hpsmartwin-help.

####### To install the HP Smart app on Windows 10 and connect to your printer


Sleep mode

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Quiet Mode

Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default.

| | |---|

NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.

####### To turn Quiet Mode on or off from the printer software (Windows)

| | |---|

####### To turn Quiet Mode on or off from the printer software (macOS)

| | |---|

Auto-Off

This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on.

If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

TIP: To conserve battery power, you can enable Auto-Off, even when the printer is connected or wireless is turned on.

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2 Print

Load media

####### To load paper



If you are loading small-size paper (like photo paper), make sure the paper stack is aligned with the farright side of the tray.




####### To load envelopes





######## 4. Slide the paper-width guide to the right against the stack of envelopes until it stops.


######## 5. Pull out the output tray and the tray extender.


Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 21.

####### To print a document (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

| | |---|

####### To print documents (macOS)

| | |---|

####### To print on both sides of the page (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

ENWW Print documents 25

To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

| | |---|

####### To print on both sides of the page (macOS)

Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 21.

####### To print a photo on photo paper (Windows)

| | |---|

| | |---|

####### To print a photo from the computer (macOS)

| | |---|

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Print envelopes

Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see Load media on page 21.

| | |---|

NOTE: For details on how to format text for printing on envelopes, refer to the documentation of the application that you are using.

####### To print an envelope (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

| | |---|

####### To print envelopes (macOS)

| | |---|

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Print using the HP Smart app (Windows 10)

This section provides basic instructions for using the HP Smart app to print from your device. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 16.

####### To begin using the HP Smart app to print

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or right and selecting it. To use a different printer, click or tap (Plus icon) on the Home screen, and then select a different printer or add a new printer.


####### To print from a Windows 10 device

Print using the maximum dpi Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. For supported print resolutions, visit the printer support website at www.support.hp.com.

####### To print in maximum dpi mode (Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

Windows 7

For more printing tips, see Printer settings tips on page 33.

####### To print using maximum dpi (macOS)

| | |---|

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Tips for print success

To print successfully, the HP printheads should be functioning properly, the ink tanks should be filled with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. For more information, see Tips for working with ink and printhead on page 59.

Print settings do not apply to copying or scanning.

#### Paper loading tips

#### Printer settings tips

####### Printer settings tips (Windows)

TIP: To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips.

To add a new printing shortcut, set the desired printing preferences on the Paper/Quality, Layout, or Advanced tab, select the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name, and then click OK. To delete a printing shortcut, select it, and then click Delete. NOTE: You cannot delete the default printing shortcuts.

| | |---|

The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and more detailed prints, but slows print speed and might use more ink.

####### Printer settings tips (macOS)

View print job status and manage print jobs (Windows)

To view, pause, or cancel your print jobs, open the HP printer software (available from the Start menu), click Print & Scan , and then click See What’s Printing.

Customize your printer (Windows)

To change the printer name, security settings, or other properties, open the HP printer software (available from the Start menu), click Print & Scan , and then click Customize Your Printer.

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3 Copy and scan

Copy documents NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality when copying. For information on HP Smart app, see Use the HP Smart app to print, scan, and troubleshoot on page 16.

| | |---|

####### To copy documents

####### To change the paper settings when copying

Current paper type Do this

To change to this paper type

Printer display shows this icon

Plain paper Press and hold both copy buttons ( ) at the same time for three

######### Photo paper




seconds.

Photo paper Press and hold both copy buttons ( ) at the same time for three

Plain paper




seconds.

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Load original

####### To load an original on the scanner glass




Scan using the HP Smart app (Windows 10)

This section provides basic instructions for using the HP Smart app to scan from your device. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 16.

#### Scan from a Windows 10 device

####### To scan a document or photo using the printer scanner

####### To scan a document or photo using the device camera

If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image.

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####### To edit a previously scanned document or photo

HP Smart provides editing tools, such as crop and rotate, which you can use to adjust a previously scanned document or photo on your device.

Scan using the HP printer software

#### Scan from a computer

Before scanning from a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

####### To scan a document or photo to a file (Windows)

| | |---|

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan settings (Windows) on page 44. If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

####### To scan a document or photo to email (Windows)

Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an attachment.

| | |---|

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan settings (Windows) on page 44. If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

####### To scan an original from HP printer software (macOS)

#### Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section.

Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either click OK to accept or click Cancel to cancel any changes on this pane to return to the detailed settings pane.

#### Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning.

| | |---|

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan settings (Windows) on page 44.

Tips for successful scanning and copying

Use the following tips to copy and scan successfully:

4 Manage ink and printhead

This section contains the following topics:

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Ink levels

You can check the ink levels from the ink tanks on the printer. You can also check the HP printer software to determine when the tanks need to be refilled.

####### To check the ink levels from the printer software (Windows)

####### To check the ink levels from the HP printer software (macOS)

| | |---|

Refill ink tanks

| | |---|

NOTE: Product service or repairs required as a result of filling the ink tanks improperly and/or using non-HP ink will not be covered under warranty.

####### To refill the ink tanks





| | |---|

Screw-cap bottles Flip-cap bottles



| | |---|

NOTE: If there is leftover ink in the bottle, store the bottle in an upright position in a cool and dry location.




####### Precautions for working with ink bottles

Use the following tips to work with ink bottles:

Order ink supplies

Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers. You can also find this information on the product label located on the inside of the front door.

To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right ink bottles for your printer.

| | |---|

NOTE: Ordering ink bottles online is not supported in all countries/regions. If it is not available in your country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller.

Print with black ink only

####### To print with black ink only(Windows)

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

Windows 7

To print with black ink only (macOS)

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Improve print quality

You can print a diagnostics page to determine if cleaning or aligning the printheads is recommended to improve print quality.

From the HP Smart app, you can also improve the print quality. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 16.

####### To print a print quality diagnostics page from the printer control panel

####### To print a print quality diagnostics page from the HP printer software

####### Mac:

a. In the Applications folder, open the HP folder, and then double-click HP Utility. b. In the All Settings section, click Print Quality Diagnostics, and then click Print.


ENWW Improve print quality 55

Align printheads

Aligning the printheads can improve print quality. If you notice misaligned colors or lines in your printouts or on the print quality diagnostics page, you should perform an alignment. For more information about the print quality diagnostics page, see Improve print quality on page 54.

####### To align the printheads (Windows)

####### To align the printheads (macOS)

| | |---|

Clean printheads

If your prints are streaked or have incorrect or missing colors, the printheads might need to be cleaned. You can also check the print quality diagnostics page to determine if cleaning is recommended. The cleaning process prints one page to attempt to clean the printheads. For more information about the print quality diagnostics page, see Improve print quality on page 54.

| | |---|

NOTE: Clean the printheads only when necessary. Unnecessary cleaning wastes ink and shortens the life of the printheads.

####### To clean the printheads (Windows)

####### To clean the printheads (macOS)

CAUTION: Clean the printheads only when necessary. Unnecessary cleaning wastes ink and shortens the life of the printheads.

CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head.

NOTE: If print quality still seems poor after you complete cleaning, try aligning the printhead. If print quality problems persist after cleaning and aligning, contact HP support.

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Clean printer

You can run a cleaning routine from the printer software to prevent back of page smearing.

####### To clean the printer from the printer software (Windows)

Tips for working with ink and printhead

####### Printhead tips

Use the following tips to work with printheads:

####### Ink tips

Use the following tips to work with ink:

| | |---|

NOTE: Original HP printheads and ink are designed and tested with HP printers and papers to help you easily produce great results, time after time. HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

ENWW Tips for working with ink and printhead 59

Move printer To prevent damage to the printer or ink leakage, follow these instructions. If you are moving the printer within your home or office, keep the printhead latch closed, and keep the printer level. If you are moving the printer outside your home or office, see the instructions provided inbox for moving printer, or visit www.support.hp.com .

5 Connect

● Connect your printer to your computer with a USB cable (non-network connection)

Connect your printer to your computer with a USB cable (nonnetwork connection)

The printer supports a rear USB 2.0 High Speed port for connection to a computer. If the HP printer software has been installed, the printer will operate as a plug-and-play device. If the software has not been installed, follow the steps below to connect the printer with the USB cable.

####### To connect the printer with a USB cable using the HP printer software

| | |---|

####### To connect the printer with a USB cable using the HP Smart app


62 Chapter 5 Connect ENWW

6 Solve a problem

This section contains the following topics:

Get help with HP online troubleshooting

Use an HP online troubleshooting tool to solve your printer issues. Use the table below to identify your problem and click the appropriate link.

| | |---|

NOTE: The HP online troubleshooting wizards might not be available in all languages.

Online troubleshooting tool Use this tool to learn how to: Troubleshoot paper jam issues Clear jammed paper from the printer and resolve paper or paper feed issues. Troubleshoot a print carriage jam

Clear obstructions that are blocking the print carriage.

Troubleshoot issues with print job not printing

Resolve issues with printer responsiveness, pages not printing, or “Unable to print” errors.

Troubleshoot copy and scan issues

Determine why the printer will not copy or scan, or improve the quality of your copies or scans.

Troubleshoot print quality issues

Improve the quality of your prints.

HP Print and Scan Doctor

Automatically diagnose and resolve printer issues.

(For Windows operating systems only)

HP Virtual Agent Chat with HP Virtual Agent to troubleshoot issues.

Get more help

Solve printer issues with HP online troubleshooting tools

Diagnose and resolve printer issues HP Print and Scan Doctor (For Windows operating systems only)



Get help with HP online troubleshooting on page 64

Get printer documentation, troubleshooting information, software updates, and more

Use my device to print, scan, and manage my printer with the HP Smart app



www.support.hp.com

● Windows: www.hp.com/go/hpsmartwin-help

Scan with HP Scan software HP Scan software

Order ink supplies HP Sure Supply



Contact HP support Contact support website Register my product www.register.hp.com


View printer warranty options www.support.hp.com



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Printer control panel errors

If the Number Counter icon on the printer display is alternating between the letter E and a number, it indicates the printer is in an error state. The letter E and the number work as error codes. For example, if the Number Counter icon is alternating between the letter E and the number 4, it indicates that a paper jam has occurred.

For details on the errors and solutions, see Control panel lights and display icons status on page 7.

Get help from the HP Smart app

The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 16.

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or right and selecting it. To use a different printer, click or tap (Plus icon) on the Home screen, and then select a different printer or add a new printer.


ENWW Get help from the HP Smart app 67

Jams and paper-feed issues

#### Clear a paper or print carriage jam

|Solve paper jam issues.|Use an HP online troubleshooting wizard Get step-by-step instructions for clearing paper jams and resolving issues with paper or the paper feed.| |---|---| |Resolve a print carriage jam.|Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions.|

NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing jams

| | |---|

Paper jams can occur in several locations. For print carriage jams, remove any objects, including paper, that are blocking the print carriage in the printhead access area.

| | |---|

NOTE: Do not use any tools or other devices to remove jammed objects. Always use caution when removing jammed objects from inside the printer.

####### To clear a paper jam from the input tray



NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing serious paper jams. Do not take down the input tray shield.

| | |---|

####### To clear a paper jam from the output tray



####### To clear paper or other objects from the printhead access area




######## 4. Open the printhead access door.


######## 5. Make sure the print carriage is not obstructed. You might need to slide the carriage to the right side.


Remove any jammed paper or other objects blocking the carriage.


######## 6. Make sure the printhead latch is properly closed.NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so.

| | |---|


######## 7. Close the front door of the printer.


####### To clear a paper jam inside of the printer

| | |---|

NOTE: Follow the instructions in this section after you have tried other ways to clear paper jams. Before you begin, make sure the ink tank caps are firmly closed to prevent ink from leaking.



| |

|---|


NOTE: If the print carriage is not on the left side, manually move it to far left.




| | |---|

| |

|---|




#### Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

#### Solve paper-feed problems

What kind of problem are you having?

####### ● Paper is not picked up from the input tray

####### ● Pages are skewing

####### ● Multiple pages are being picked up

####### To clean the paper rollers manually


| | |---|

Printhead (cartridge) problem

If a message indicates a printhead problem, try the following in order:

| | |---|

NOTE: For more information on printhead problem, see Printhead icons and Ink/Printhead light on page 7.

####### To verify the printhead installed properly

| | |---|

NOTE: The instructions here are only applicable in this section. After you have set up the printer, do not open the printhead latch unless instructed to do so.



NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so.




| | |---|

| | |---|


NOTE: Do not touch the electrical contacts on the printhead.





####### To clean printhead contacts NOTE:

| |

|---|

The instructions here are only applicable in this section. After you have set up the printer, do not open the printhead latch unless instructed to do so.






| | |---|


| | |---|

The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the printhead.


| | |---|



Printing issues

#### Fix problems with page not printing (unable to print)

|HP Print and Scan Doctor|The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for the Windows operating system.| |---|---| |Troubleshoot problems with print jobs not printing.

|Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing.|

| | |---|

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.

##### Read general instructions in the Help for unable to print issues To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order:

● Windows 10: From the Windows Start menu, select Windows System from the app list, select

Control Panel, and then click View devices and printers under Hardware and Sound.

● Windows 7: From the Windows Start menu, click Devices and Printers.

ENWW Printing issues 83

d. If there are still documents in the queue, restart the computer and try printing again after the

computer has restarted.

e. Check the print queue again to make sure it is clear, and then try to print again.

####### To resolve print issues (macOS)

#### Fix print quality issues

Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online

##### Read general instructions in the Help for resolving print quality issues

| | |---|

NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait until the Power button light goes out before you pull the plug or turn off a power strip. This allows the printer to move the printheads to a capped position, where they are protected from drying out.

To improve print quality, see Improve print quality on page 54.

Copy issues

######## For more information, see Tips for successful scanning and copying on page 46.

Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.

| | |---|

NOTE: The HP online troubleshooting wizards may not be available in all languages.

ENWW Copy issues 85

Scan issues

For more information, see Tips for successful scanning and copying on page 46.

|HP Print and Scan Doctor

|The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for the Windows operating system.| |---|---| |Solve scan problems|Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot scan or if your scans are low quality.|

| | |---|

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards might not be available in all languages.

Printer hardware issues

####### Close printer door

● Make sure the printhead access door and the front door are properly closed.


####### The printer shuts down unexpectedly

| | |---|

NOTE: When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 19.

####### Resolve printer failure

● Turn the printer off, then on. If that does not resolve the problem, contact HP.

ENWW Printer hardware issues 87

Restore original factory defaults and settings

● If you have made changes to the printer, you can restore the printer to the original factory settings.

####### To restore printer factory defaults from the printer control panel


● While holding (the Power button), press and hold (the Black Copy button) and (the Resume button) at the same time, until (spinning wheel) appears on the display.


Maintain the printer

#### Clean the scanner glass

Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.

####### To clean the scanner glass


WARNING! Before cleaning the printer, turn the printer off by pressing (the Power button), and unplug the power cord from the electrical socket.



CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass.

CAUTION: Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is applied, the cleaner could leak under the scanner glass and damage the scanner.

ENWW Maintain the printer 89

Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing the power button (the Power button), and unplugging the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel.


HP support

For the latest product updates and support information, visit www.support.hp.com. HP online support provides a variety of options for help with your printer:

Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer.


HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view questions posted by other HP customers, or sign in and post your own questions and comments.


Troubleshooting: Use HP online tools to detect your printer and find recommended solutions.


| | |---|

NOTE: You can also use the HP Smart app to check printer errors and get troubleshooting assistance. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot on page 16.

#### Contact HP

If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee):

Chat with an HP support agent online.


Call an HP support agent.


When contacting HP support, be prepared to provide the following information:


ENWW HP support 91

#### Register printer

By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com.

#### Additional warranty options

Extended service plans are available for the printer at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty options available for your printer.

A Technical information

The information contained herein is subject to change without notice. This section contains the following topics:

ENWW 93

Specifications

For more information, visit www.support.hp.com .

####### System requirements

● For information about future operating system releases and support, visit www.support.hp.com .

####### Environmental specifications

####### Input tray capacity

####### Output tray capacity

####### Paper weights

####### Print specifications

####### Copy specifications

####### Scan specifications

####### Print resolution

● For supported print resolutions, visit www.support.hp.com.

####### Acoustic information

● If you have Internet access, you can access acoustic information from the HP website.

ENWW Specifications 95

Regulatory notices The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics:

#### Regulatory model number

For regulatory identification purposes, your product is assigned with a Regulatory Model Number. The regulatory model number should not be confused with the marketing names or product numbers.

#### Power cord instructions

Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product. The product uses either 100-240 Vac or 200-240 Vac and 50/60 Hz.

CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.

#### Visual display workplaces statement for Germany

####### GS-Erklärung (Deutschland)

Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden.

Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

#### European Union Regulatory Notice


Products bearing the CE marking comply to applicable EU Directives and related European Harmonised Standards. The full Declaration of Conformity can be found at the following website:

www.hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany.

#### Declaration of conformity

Declaration of conformity can be found at www.hp.eu/certificates.

ENWW Regulatory notices 97

Environmental product stewardship program

HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair.

For more information, visit HP's Commitment to the Environment Web site at: www.hp.com/sustainableimpact.

#### Eco-Tips

HP is committed to helping customers reduce their environmental footprint. Please visit the HP Eco Solutions website for more information on HP’s environmental initiatives.

www.hp.com/sustainableimpact

#### European Union Commission Regulation 1275/2008

For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P15

‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html.

#### Paper

This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

#### Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.

#### Safety data sheets

Safety Data Sheets, product safety and environmental information are available at www.hp.com/go/ecodata or on request.

#### Recycling program

HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit:

www.hp.com/recycle

#### HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website:

www.hp.com/recycle

#### Power consumption

HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging products:


Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar

#### Disposal of waste equipment by users


This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.

#### Waste disposal for Brazil


Não descarte o produto eletronico em lixo comum

Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou rede de assistência técnica autorizada pela HP. Para maiores informações, inclusive sobre os pontos de recebimento, acesse: www.hp.com.br/reciclar

#### Chemical substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach.

#### The Table of Hazardous Substances/Elements and their Content (China)

###### 产品中有害物质或元素的名称及含量


####### 根据中国《电器电子产品有害物质限制使用管理办法》

有害物质 铅 (Pb)

镉 (Cd)

六价铬 (Cr(VI))

多溴联苯 (PBB)

多溴二苯醚 (PBDE)

汞 (Hg)

部件名称

外壳和托盘 ◯ ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ ◯ 印刷电路板 X ◯ ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯

有害物质 铅 (Pb)

镉 (Cd)

六价铬 (Cr(VI))

多溴联苯 (PBB)

多溴二苯醚 (PBDE)

汞 (Hg)

部件名称

喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯ ◯ 网络配件 X ◯ ◯ ◯ ◯ ◯ 电池板 X ◯ ◯ ◯ ◯ ◯ 自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯ 外部电源 X ◯ ◯ ◯ ◯ ◯ 本表格依据 SJ/T 11364 的规定编制。

◯：表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下。 X：表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求。 此表中所有名称中含 “X” 的部件均符合欧盟 RoHS 立法。 注：环保使用期限的参考标识取决于产品正常工作的温度和湿度等条件。

#### Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)

台灣 限用物質含有情況標示聲明書 Taiwan Declaration of the Presence Condition of the Restricted Substances Marking

限用物質及其化學符號 Restricted substances and its chemical symbols 鉛 (Pb)

單元 Unit

多溴二苯醚 (PBDE)

汞 (Hg)

鎘 (Cd)

六價鉻 (Cr+6)

多溴聯苯 (PBB)

列印引擎 Print engine

— ◯ ◯ ◯ ◯ ◯

外殼和紙匣 External casing and trays

◯ ◯ ◯ ◯ ◯ ◯

電源供應器 Power supply

— ◯ ◯ ◯ ◯ ◯

電線 Cables

◯ ◯ ◯ ◯ ◯ ◯

印刷電路板 Print printed circuit board

— ◯ ◯ ◯ ◯ ◯

控制面板 Control panel

— ◯ ◯ ◯ ◯ ◯

墨水匣 Cartridge

◯ ◯ ◯ ◯ ◯ ◯

掃描器組件 Scanner assembly

— ◯ ◯ ◯ ◯ ◯

備考 2.〝◯〞係指該項限用物質之百分比含量未超出百分比含量基準值。

備考 3.〝—〞係指該項限用物質為排除項目。

####### 若要存取產品的最新使用指南或手冊，請前往 www.support.hp.com。選取搜尋您的產品，然後依照 畫 面上的指示繼續執行。

To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions.

#### Restriction of hazardous substance (India)

This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste (Management and Handling) Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for where allowed pursuant to the exemptions set in Schedule 2 of the Rule.

#### Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)

Türkiye Cumhuriyeti: AEEE Yönetmeliğine uygundur

#### EPEAT

Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf.

SEPA Ecolabel User Information (China) 中国环境标识认证产品用户说明 噪声大于 63.0 dB(A) 的办公设备不宜放置于办公室内，请在独立的隔离区域使用。 如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。 如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。 您可以使用再生纸，以减少资源耗费。

#### China Energy Label for Printer, Fax and Copier

###### 复印机、打印机和传真机能源效率标识实施规则

依据“复印机、打印机和传真机能源效率标识实施规则”，该打印机具有中国能效标识。标识上显示的能 效等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准（“GB 21521”）来确定 和计算。

产品能效等级分 3 级，其中 1 级能效最高。能效限定值根据产品类型和打印速度由标准确定。能 效等级则根据基本功耗水平以及网络接口和内存等附加组件和功能的功率因子之和来计算。

喷墨打印机

待机状态是产品连接到电网电源上功率最低的状态。该状态可以延续无限长时间，且使用者 无法改变此状态下产品的功率。对于“成像设备”产品，“待机”状态通常相当于“关闭”状态，但 也可能相当于“准备”状态或者“睡眠”状态。该数据以瓦特 (W) 表示。

出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式（例如睡眠、自动关 机）的时间。该数据以分钟表示。

标识上显示的能耗数据是根据典型配置测量得出的数据，此类配置包含登记备案的打印机依据复印 机、打印机和传真机能源效率标识实施规则所选的所有配置。因此，该特定产品型号的实际能耗可能 与标识上显示的数据有所不同。

要了解规范的更多详情，请参考最新版的 GB 21521 标准。

Index

exterior 90 scanner glass 89

control panel buttons 5 features 5 status icons 5

copy

specifications 95 customer support

warranty 92

E environment

Environmental product stewardship program 98 environmental specifications 94

G glass, scanner

clean 89

J jams

clear 68

M maintenance

clean 90 multi-feeds, troubleshoot 74

O operating systems supported 94

P paper

clear jams 68 HP, order 14 skewed pages 74 troubleshoot feeding 74

paper-feed problems, troubleshoot

74 power

troubleshoot 87

print specifications 95 troubleshoot 87

ink cartridges 99 regulatory notices 96 regulatory model identification number 96

scan specifications 95 scanner glass

clean 89 skew, troubleshoot

print 74 specifications

system requirements 94 status icons 5 system requirements 94

copy specifications 95 environmental specifications 94 print specifications 95 scan specifications 95

trays clear paper jams 68 troubleshoot feeding 74

troubleshoot multiple pages are picked 74 paper not picked up from tray

74 paper-feed problems 74 power 87 print 87 skewed pages 74

W warranty 92 Windows

system requirements 94

ENWW Index 105