HP Z440 Workstation

HP Z440, Z640, and Z840 Workstation Series User Guide

Copyright Information © Copyright 2014, 2016 HP Development Company, L.P. Fourth Edition: November 2016 First Edition: October 2014 Part Number: 748722-004 Warranty The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See http://www.microsoft.com for details. Trademark Credits Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. Red Hat® is a registered trademark of Red Hat, Inc. in the United States and other countries.

About this guide This guide provides setup and troubleshooting information for the HP Z Workstation series. It includes these topics: Guide topics Locating HP resources on page 1 Workstation features on page 5 Setting up the workstation on page 12 Setting up, backing up, restoring, and recovering Windows 7 on page 20 Setting up, backing up, restoring, and recovering Windows 8 on page 25 Setting up, backing up, restoring, and recovering Windows 10 on page 33 Setting up and restoring Linux on page 42 Diagnostics and minor troubleshooting on page 53 Routine care on page 58

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iv About this guide

Table of contents 1 Locating HP resources .................................................................................................................................... 1 Product information .............................................................................................................................................. 1 Product support ..................................................................................................................................................... 2 Product documentation ......................................................................................................................................... 3 Product diagnostics ............................................................................................................................................... 3 Product updates ..................................................................................................................................................... 4 2 Workstation features ..................................................................................................................................... 5 HP Z440 Workstation components ....................................................................................................................... 5 HP Z440 Workstation front panel components .................................................................................. 5 HP Z440 Workstation rear panel components .................................................................................... 6 HP Z640 Workstation components ....................................................................................................................... 7 HP Z640 Workstation front panel components .................................................................................. 7 HP Z640 Workstation rear panel components .................................................................................... 8 HP Z840 Workstation components ....................................................................................................................... 9 HP Z840 Workstation front panel components .................................................................................. 9 HP Z840 Workstation rear panel components ................................................................................. 10 Product specifications ......................................................................................................................................... 11 Workstation weights and dimensions .............................................................................................. 11 Environmental specifications ............................................................................................................ 11 3 Setting up the workstation ........................................................................................................................... 12 Ensuring proper ventilation ................................................................................................................................. 12 Setup procedures ................................................................................................................................................. 13 Adding monitors .................................................................................................................................................. 14 Planning for additional monitors ...................................................................................................... 14 Finding supported graphics cards ..................................................................................................... 15 Matching graphics cards to monitor connectors .............................................................................. 16 Identifying monitor connection requirements ................................................................................. 16 Connecting and configuring monitors .............................................................................................. 17 Using a third-party graphics configuration utility ............................................................................ 18 Customizing the monitor display (Windows) .................................................................................... 18 Installing optional components .......................................................................................................................... 18 Security ................................................................................................................................................................ 18 Product recycling ................................................................................................................................................. 19 v

4 Setting up, backing up, restoring, and recovering Windows 7 .......................................................................... 20 Setting up the Windows 7 operating system ...................................................................................................... 20 Installing or upgrading device drivers .............................................................................................. 20 Transferring files and settings .......................................................................................................... 21 Backing up, restoring, and recovering Windows 7 .............................................................................................. 21 Backing up your information ............................................................................................................. 22 System Restore ................................................................................................................................. 22 System Recovery ............................................................................................................................... 23 System Recovery from a recovery partition image ........................................................ 23 Using HP Recovery Disc operating system discs ............................................................ 23 5 Setting up, backing up, restoring, and recovering Windows 8 .......................................................................... 25 Supplementary information ................................................................................................................................ 25 Setting up the Windows 8 operating system ...................................................................................................... 25 Downloading Windows 8 updates ....................................................................................................................... 26 Backing up, restoring, and recovering Windows 8 .............................................................................................. 26 Backing up your information ............................................................................................................. 26 Creating recovery media and backups .............................................................................................. 28 Restoring and recovering using Windows 8 tools ............................................................................. 28 Using Windows 8 Refresh ............................................................................................... 29 Using Windows 8 Reset ................................................................................................... 30 Recovery using the Windows 8 recovery USB flash drive .............................................. 31 Recovery using Windows 8 restore media ...................................................................... 32 6 Setting up, backing up, restoring, and recovering Windows 10 ........................................................................ 33 Activating and customizing the software ........................................................................................................... 33 Initial Windows operating system setup .......................................................................................... 33 Customizing the monitor display ...................................................................................................... 33 Turning off the workstation ................................................................................................................................. 33 Finding more information .................................................................................................................................... 34 If you encounter issues ........................................................................................................................................ 34 Performing basic troubleshooting .................................................................................................... 34 Visual inspection: No boot, no power, no video ............................................................. 34 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes .................................................................................................................. 35 Before you call for technical support ............................................................................. 35 Backing up, restoring, and recovering in Windows 10 ................................................... 36 Creating recovery media and backups ......................................................... 37 Using Windows tools .................................................................................... 39 Restore and recovery .................................................................................... 39 vi

7 Setting up and restoring Linux ...................................................................................................................... 42 HP Installer Kit for Linux (HPIKL) ......................................................................................................................... 43 Setting up Red Hat Enterprise Linux ................................................................................................................... 43 HPIKL driver disc ................................................................................................................................ 44 Installing with the HP Red Hat Linux driver disc ............................................................................... 44 Setting up SUSE Linux Enterprise Desktop (SLED) .............................................................................................. 45 Setting up preloaded SLED ................................................................................................................ 45 Installing SLED with the DVD Installer Kit ......................................................................................... 45 Restoring SLED (preloaded systems only) ........................................................................................ 46 Setting up Ubuntu ................................................................................................................................................ 46 Setting up preloaded Ubuntu ............................................................................................................ 46 Using the HP Installer Kit Driver Disk ................................................................................................ 46 Restoring Ubuntu (preloaded systems only) .................................................................................... 47 Create a restore disk or drive key ................................................................................... 47 Use the F11 function key during system boot ............................................................... 47 Intercept the boot loader and choose the restore option .............................................. 47 Proprietary graphics drivers ................................................................................................................................ 47 8 Updating the workstation ............................................................................................................................ 49 Updating the workstation after first boot ........................................................................................................... 49 Updating the BIOS ................................................................................................................................................ 49 Determining the current BIOS version .............................................................................................. 49 Upgrading BIOS .................................................................................................................................. 50 Upgrading device drivers ..................................................................................................................................... 50 9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 51 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 51 Using Remote HP PC Hardware Diagnostics (UEFI) settings ............................................................................... 52 Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 52 10 Diagnostics and minor troubleshooting ....................................................................................................... 53 Calling support ..................................................................................................................................................... 53 Locating ID labels ................................................................................................................................................ 54 Locating warranty information ........................................................................................................................... 54 HP troubleshooting resources and tools ............................................................................................................. 54 Online support ................................................................................................................................... 54 HP Support Center .......................................................................................................... 55 HP Chat Support .............................................................................................................. 55 Customer Advisories, Customer and Security Bulletins, and Customer Notices ........... 55 Product Change Notifications ....................................................................... 55 vii

Helpful hints ...................................................................................................................................... 56 At startup ........................................................................................................................ 56 During operation ............................................................................................................. 56 Customer Self Repair ...................................................................................................... 57 More troubleshooting options ........................................................................................ 57 11 Routine care .............................................................................................................................................. 58 General cleaning safety precautions ................................................................................................................... 58 Recommended cleaning products ....................................................................................................................... 58 Cleaning the chassis ............................................................................................................................................ 59 Cleaning the keyboard ......................................................................................................................................... 59 Cleaning the monitor ........................................................................................................................................... 59 Cleaning the mouse ............................................................................................................................................. 60 12 Accessibility .............................................................................................................................................. 61 Supported assistive technologies ....................................................................................................................... 61 Contacting support .............................................................................................................................................. 61 Index ............................................................................................................................................................. 62 viii

1 Locating HP resources This section provides information on the following resources for your HP workstation: ● Product information ● Product support ● Product documentation ● Product diagnostics ● Product updates Product information Topic Location Technical specifications To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs. Click the link for the HP Inc. QuickSpecs experience. Click Search all QuickSpecs, type your model name in the search field, and then click Go. Regulatory, safety, and environmental notices See the Regulatory, Safety and Environmental Notices for product regulatory information. You can also refer to the regulatory label on the workstation chassis. Accessories For complete and current information on supported accessories and components, go to http://www.hp.com/go/workstations. System board A diagram of the system board is located on the inside of the chassis. Additional information is located in the workstation Maintenance and Service Guide on the Web at http://www.hp.com/support/workstation_manuals/. Serial number, Agency/ Environmental, and operating system labels The serial number, Agency/Environmental, and operating system labels are on the rear panel of the workstation. Product information 1

Product support Topic Location Product support For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can access the following types of support: ● Chat online with an HP technician ● Obtain email support ● Find support telephone numbers ● Locate an HP service center Warranty information To locate warranty information, go to http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, go to http://www.hp.com/go/lookuptool. To extend a standard product warranty, go to http://h20565.www2.hp.com/hpsc/wc/public/home and make your selection from the Related Links. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, P.O. Box 161 Kitchener Road Post Office, Singapore 912006 Include your product name, and your name, phone number, and postal address. 2 Chapter 1 Locating HP resources

Product documentation Topic Location HP user documentation, white papers, and third-party documentation User documentation is located on your hard drive. On Windows 7, select Start, select HP, and then select HP Documentation. On Windows 8, from the Start screen, select the HP Documentation app. On Windows 10, select Start, select All Apps, select HP, and then select HP Documentation. For the latest online documentation, go to http://www.hp.com/ support/workstation_manuals. The documentation includes this user guide and the Maintenance and Service Guide. Removal and replacement videos To learn how to remove and replace workstation components, go to http://www.hp.com/go/sml. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at http://www.hp.com/go/subscriberschoice. Technical specifications QuickSpecs for HP Workstations include information about the operating system, power supply, memory, CPU, and many other system components. To access the QuickSpecs, go to http://www.hp.com/go/qs/. Customer Advisories, Security Bulletins, and Notices To find advisories, bulletins, and notices:

Product updates Topic Location Driver and BIOS updates Go to http://www.hp.com/go/workstationsupport to find the latest drivers for the workstation. To determine the current workstation BIOS version on your workstation, follow these steps during system startup:

2 Workstation features For complete and current information on supported accessories and components for your workstation, go to http://partsurfer.hp.com. ● HP Z440 Workstation components ● HP Z640 Workstation components ● HP Z840 Workstation components ● Product specifications HP Z440 Workstation components HP Z440 Workstation front panel components 1

Optical drive bays 5 USB 3.0 charging port (1) 2

Optical drive 6 USB 3.0 ports (3) 3 Power button 7 Audio-out (headphone)/Audio-in (microphone) combo jack 4 Hard drive activity light 8 Audio-in (microphone) jack HP Z440 Workstation components 5

HP Z440 Workstation rear panel components 1

Power supply Built-In Self-Test

(Bist) Led

PCI/PCIe card slots 3 PS/2 mouse connector (green) 10

Power cord connector 4 USB 2.0 ports (2, black) 11

Universal chassis clamp opening 5 USB 3.0 ports (4, blue) 12

Padlock loop 6 AMT-enabled RJ-45 (network) jack (orange) 13

Security slot 7 Audio line-out jack (light green)

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HP Z640 Workstation components HP Z640 Workstation front panel components 1

Optical drive bays 5 USB 3.0 charging port (1) 2

Optical drive 6 USB 3.0 ports (3) 3 Power button 7 Audio-out (headphone)/Audio-in (microphone) combo jack 4 Hard drive activity light 8 Audio-in (microphone) jack HP Z640 Workstation components 7

HP Z640 Workstation rear panel components 1

Power supply Built-In Self-Test

(Bist) Led

PCI/PCIe card slots 5 USB 2.0 ports (2, black) 11

Power cord connector 6 USB 3.0 ports (4, blue) 12

Security slot 8 Chapter 2 Workstation features

HP Z840 Workstation components HP Z840 Workstation front panel components 1

Optical drive 5 USB 3.0 charging port (1) 2

Optical drive bays 6 USB 3.0 ports (3) 3 Power button 7 Audio-out (headphone)/Audio-in (microphone) combo jack 4 Hard drive activity light 8 Audio-in (microphone) jack HP Z840 Workstation components 9

HP Z840 Workstation rear panel components 1

Power supply Built-In Self-Test (BIST) LED 8 USB 2.0 ports (2, black) 2 Rear power button 9 USB 3.0 ports (4, blue) 3 Serial connector (teal blue) 10 Network jacks (2, orange) Bottom connector is AMT enabled 4 PS/2 keyboard connector (purple) 11

PCI/PCIe card slots 5 PS/2 mouse connector (light green) 12

Power cord connector 6 Audio line-out jack (green) 13

Security slot 7 Audio line-in jack (blue)

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Product specifications Workstation weights and dimensions Characteristic

Hp Z440

Hp Z640

Hp Z840

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3 Setting up the workstation This chapter describes how to set up your workstation. ● Ensuring proper ventilation ● Setup procedures ● Adding monitors ● Installing optional components ● Security ● Product recycling Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6.00 in) of clearance at the front and back of the workstation. (This is the minimum distance for all workstation models.)

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● For cabinet installation, ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed specified limits. ● Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes, as shown in the following figure. Setup procedures

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Adding monitors Planning for additional monitors All graphics cards provided with HP Z series Workstations support two simultaneous-display monitors (see Connecting and configuring monitors on page 17). Cards that support more than two monitors are available. The process for adding monitors depends on your graphics card(s) and the type and number of monitors you add. Use this process to plan for adding more monitors.

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drivers. c. Install the graphics card according to the video instructions for your workstation at http://www.hp.com/go/sml. d. Configure the monitor. For details, refer to Microsoft® Help or to http://www.microsoft.com. For monitor setup in Linux, you can often use the settings tool for the graphics cards (e.g., NVIDIA nvidia-settings or AMD Catalyst Control Center). In some recent Linux releases, the window manager system (e.g., Gnome 3) preferences must also be modified.

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Matching graphics cards to monitor connectors The following table describes monitor configuration scenarios. Graphics card interface connector Monitor connector

Vga

Dvi

(Dp)

Hdmi

Displayport

Dvi—I (White)

N/A

N/A

Vga (Blue)

N/A

N/A

N/A

Dms-59*

N/A

N/A

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● Graphics card with VGA and DL-DVI output — If the workstation does not have a PCIe graphics card, but has one or more SVGA and/or DL-DVI outputs, you can connect a monitor to each output. ● Graphics card with DMS-59 output — If the workstation has a PCIe graphics card with a DMS-59 output, use the appropriate adapter to connect your monitor. Adapters are available to connect the DMS-59 output to two DVI or two VGA monitors. Connecting and configuring monitors

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Using a third-party graphics configuration utility Third-party graphics cards may include a monitor configuration utility. Upon installation, this utility is integrated into Windows. You can select the utility and use it to configure multiple monitors with your workstation. Refer to your graphics card documentation for details.

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Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, go to http://www.hp.com/go/recycle. Product recycling 19

4 Setting up, backing up, restoring, and recovering Windows 7 This chapter provides setup and update information for the Windows 7 operating system. It includes these topics: ● Setting up the Windows 7 operating system ● Backing up, restoring, and recovering Windows 7

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Transferring files and settings The Windows operating system offers data migration tools that help you select and transfer files and data from one Windows-based workstation to another. For information about these tools, go to http://www.microsoft.com. Backing up, restoring, and recovering Windows 7 Your workstation includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your workstation to a proper working state or even back to the original factory state, all with simple steps. This section provides information about the following processes: ● Creating backups ● Restoring and recovering your system

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System Recovery

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To order a Windows 7 operating system DVD and Driver DVD, go to the HP website. For U.S. support, go to http://www.hp.com/cgi-bin/hpsupport/index.pl. For worldwide support, go to http://www8.hp.com/us/en/ contact-hp/ww-contact-us.html. You can also order the DVDs by calling support. To initiate recovery using a Windows 7 operating system DVD:

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5 Setting up, backing up, restoring, and recovering Windows 8 This chapter provides setup and update information for the Windows 8 operating system. It includes these topics: ● Supplementary information ● Setting up the Windows 8 operating system ● Downloading Windows 8 updates ● Backing up, restoring, and recovering Windows 8

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Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the workstation running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the workstation. Run Windows Update as soon as possible after you set up your workstation.

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● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a backup using Windows Backup and Restore:

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Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.

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that you backed up. Restoring files is also useful if you ever choose to reset the workstation by reinstalling Windows.

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● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type help, and then select Help and Support. ● If you want to restore the system to a previous state without losing any personal information, Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to an automatically created restore point. For more information and steps for using Windows System Restore, see Windows Help and Support. From the Start screen, type help, and then select Help and Support. ● If you want a quick and easy way to recover the system without losing your personal information, settings, or the apps that came preinstalled on your workstation or were purchased from the Windows Store, Windows Refresh is an option. This method does not require backing up data to another drive. See Using Windows 8 Refresh on page 29. ● If you want to reset your workstation to its original state, Windows Reset provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made. See Using Windows 8 Reset on page 30. ● If the workstation is unable to start, you can use the Windows recovery USB flash drive you created to recover the system. See Recovery using the Windows 8 recovery USB flash drive on page 31. ● If the workstation is unable to start and you did not create a recovery USB flash drive or the one you created does not work, see Recovery using Windows 8 restore media on page 32. Using Windows 8 Refresh

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Recovery using Windows 8 restore media This recovery process requires Windows 8 restore discs, which can be ordered from the support website. The Windows 8 restore media consists of a Windows 8 operating system disc and a Windows 8 driver disc. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://www8.hp.com/us/en/contact-hp/ww-contact-us.html. You can also order the media by calling support.

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6 Setting up, backing up, restoring, and recovering Windows 10 This chapter provides setup and update information for the Windows 10 operating system. It includes these topics: ● Activating and customizing the software ● Turning off the workstation ● Finding more information ● If you encounter issues Activating and customizing the software Additional information is available in online help after you activate the operating system.

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▲ Click the Start icon, click the Power icon, and then select Shut down. – or – From the taskbar, type settings, select Settings, type shut, and then click Turn off your PC. Finding more information

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● Check to see that the monitor is turned on and the monitor light is on. ● Turn up the brightness and contrast controls of the monitor if the monitor is dim. ● If the system does not boot, press and hold any key. If the system beeps, then the keyboard is operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the workstation by pressing any key on the keyboard or pressing the power button. If the system remains in sleep mode, shut down the workstation by pressing and holding the power button for at least four seconds. Then press the power button again to restart the workstation. If the system will not shut down, unplug the power cord, wait a few seconds, and then plug it in again. The workstation will restart if automatic start on power loss is set in Computer Setup. If the workstation does not restart, press the power button. ● Reconfigure your workstation after installing a non-Plug and Play expansion board or other option. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that printer model. ● Remove any bootable media (CD/DVD or USB device) from the system before turning it on. ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be connected to the monitor port on the source that is set as the primary video source. During boot, the other video ports are disabled and if the monitor is connected to one of these ports, the monitor will not function. You can select or change the primary video source in Computer Setup.

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— Use a different network cable to connect your workstation to the network. — Connect a different workstation with a different cable to the network. If your problem is not resolved, the network jack on your workstation or the network wall jack might be faulty. ● If you recently added new hardware, remove the hardware. ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/support. ● If the workstation will turn on but will not boot into the operating system, you may run the “pre-boot” diagnostics utility, HP PC Hardware Diagnostics. ● If the workstation will boot into the operating system, there are two possible tools that provide self- solve diagnostics and online chat features (if internet access is also available). — If you have HP Support Assistant, you may access it from the Start screen by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. — If you do not have HP Support Assistant installed, you may access HP Instant Support Professional Edition at http://www.hp.com/go/ispe. You may also access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, for proactive notification, and access to a worldwide community of peers and HP experts. Comprehensive online technical support is also available at http://www.hp.com/support. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your workstation when you call. ● Before calling, write down the product ID number, workstation and monitor serial numbers, and the failure ID produced by running the diagnostics if applicable. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed.

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Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your workstation model. ● Use HP Recovery Manager to create HP Recovery media after you successfully set up the workstation. This step creates a backup of the HP Recovery partition on the workstation. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 37. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 39. ● Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 39.

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the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ○ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ○ HP Recovery Manager examines the workstation and determines the required storage capacity for the media that will be required. ○ To create recovery discs, your workstation must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive. ○ If your workstation does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the workstation; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your workstation from HP. See the Worldwide Telephone Numbers booklet included with the workstation. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you encounter issues 37

○ Be sure that the workstation is connected to AC power before you begin creating the recovery media. ○ The creation process can take an hour or more. Do not interrupt the creation process. ○ If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue. To create HP Recovery media:

Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools.

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Changing the workstation boot order If your workstation does not restart in HP Recovery Manager, you can change the workstation boot order, which is the order of devices listed in BIOS where the workstation looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order:

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7 Setting up and restoring Linux HP offers a variety of Linux solutions for HP workstation customers: ● HP certifies and supports Red Hat® Enterprise Linux (RHEL) on HP workstations. ● HP certifies and supports SUSE Linux Enterprise Desktop (SLED) on HP workstations. ● HP certifies and supports Canonical Ubuntu on HP Workstations. ● HP offers a SLED 11 preload on some Z series Workstations. ● HP offers an Ubuntu preload on some Z series Workstations. This chapter describes how to set up and restore the Linux operating system. It includes these topics: ● HP Installer Kit for Linux (HPIKL) ● Setting up Red Hat Enterprise Linux ● Setting up SUSE Linux Enterprise Desktop (SLED) ● Setting up Ubuntu ● Proprietary graphics drivers

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HP Installer Kit for Linux (HPIKL) The HP Installer Kit for Linux helps users install certified versions of RHEL, SLED, or Ubuntu on HP workstations. It is available as an operating system option on all HP workstations. ● The kit contains tested drivers that augment and/or replace those found in RHEL, SLED, or Ubuntu, to enable proper use and behavior on HP workstations. ● The kit does not include the Linux operating system, which the user must supply. Commercial Linux distributions are available for purchase from vendors such as Red Hat and SUSE. A variety of other Linux distributions are available for free (e.g., Ubuntu). To view supported configurations and operating systems, go to http://www.hp.com/support/linux_hardware_matrix. The HPIKL option may include a FreeDOS preload. This operating system option accommodates those who have a customized Linux distribution or who have a licensed version of RHEL, SLED, or Ubuntu and would like to install the HP-recommended driver additions. The kit also can be downloaded using the following steps:

HPIKL driver disc Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP workstations. These releases can usually be supported with the HPIKL driver disc, which can be used as a post-installation utility for the standard Red Hat Linux install. After you complete the standard Red Hat install and restart the system, a Red Hat first-boot utility runs. After you specify a number of settings (such as the security level, time and date, ‘root’ password, and user accounts), the utility lets you load an additional disc. The driver disc is used during this phase. All content added by HP is in the /HP directory on the disc. You can use it to build your own image or to browse the HP content. Please see /HP directory on the disk for any last-minute README pointers for elements on the disk.

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Setting up SUSE Linux Enterprise Desktop (SLED) HP offers a 64-bit SLED 11 preload on some Z series Workstations and supports 64-bit SLED 11 on other workstations. Various versions of SLED are certified and supported by SUSE on HP workstations. For more information, go to the SUSE certification bulletin search page at https://www.suse.com/yessearch/Search.jsp. Setting up preloaded SLED To set up SLED on systems preloaded with the operating system:

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Restoring SLED (preloaded systems only) To restore SLED, you must use the SLED restore media. To create restore media:

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8 Updating the workstation ● Updating the workstation after first boot ● Updating the BIOS ● Upgrading device drivers HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. Updating the workstation after first boot After successfully booting the workstation for the first time, follow these guidelines to be sure that the workstation is up-to-date: ● Be sure that you have the latest system BIOS version loaded. See Updating the BIOS on page 49. ● Be sure that you have the latest drivers for your system. See Upgrading device drivers on page 50. ● Become familiar with your available HP resources. ● Consider a subscription to Driver Alerts at http://www.hp.com/go/subscriberschoice. Updating the BIOS For optimum performance, determine the BIOS version on the workstation, and upgrade it if necessary. Determining the current BIOS version To determine the current BIOS version:

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Upgrading BIOS To find and download the latest available BIOS version, which includes the latest enhancements:

9 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.

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Bios

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10 Diagnostics and minor troubleshooting ● Calling support ● Locating ID labels ● Locating warranty information ● HP troubleshooting resources and tools Calling support At times you might encounter an issue that requires support. Before you call support, do the following: ● Have the workstation readily accessible. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software. ● Note the details of any blinking LEDs on the front of the workstation (tower and desktop configurations)

or on the side of the workstation (all-in-one configurations). ● Note the applications you were using when you encountered the problem.

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Locating ID labels To assist in troubleshooting, identification labels are available on each workstation. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only. ● The Genuine Microsoft Label (GML) is used for Windows 8-preinstalled systems only. ● A service label shows the build ID and Feature Byte strings, which are needed for system board replacement.

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upgraded service levels to extend and expand a standard product warranty. HP troubleshooting resources and tools This section provides information to guide you in troubleshooting your system. Online support Online support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following websites are also available to you: ● http://www.hp.com—Provides useful product information. ● http://www.hp.com/support/workstation_manuals—Provides the latest online documentation. 54 Chapter 10 Diagnostics and minor troubleshooting

● http://www.hp.com/go/workstationsupport—Provides technical support information for workstations. ● http://www8.hp.com/us/en/contact-hp/phone-assist.html—Provides a listing of the worldwide technical support telephone numbers. Select your region. ● http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for workstations. HP Support Center To help you troubleshoot problems yourself, HP provides the HP Support Center. The HP Support Center is a portal to an extensive selection of online tools. To access the HP Support Center, complete the following steps:

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Helpful hints If you encounter a problem with the workstation, monitor, or software, the following general suggestions might help you isolate and focus on the problem before taking further action. At startup ● Verify that the workstation is plugged into a functional AC outlet. ● Remove all optical discs and USB flash drives before starting the workstation. ● Verify that the workstation is on and the power light is on. ● If you have installed an operating system other than the factory-installed operating system, confirm

that it is supported on your system by going to http://www.hp.com/go/quickspecs. ● Verify that the internal display panel is lit. ● If the internal display panel is dim, turn up the brightness. ● If you have an external monitor: — Verify that the monitor is plugged into a functional AC outlet. — Verify that the monitor is on and the green monitor light is on. — If the monitor is dim, turn up the brightness and contrast controls. During operation ● Beeps and blinking lights on the workstation are error codes that can help you diagnose problems. For more information on interpreting these codes, see the Diagnostic LED and audible (beep) codes section in the Maintenance and Service Guide for your workstation. ● Press and hold any key. If the system beeps, your keyboard is operating correctly. ● Check all cables for loose or incorrect connections. ● Wake the workstation by pressing the power button or any key on the keyboard. If the system remains in suspend mode, shut down the system by pressing and holding the power button for at least four seconds. Then press the power button again to restart the system. If the system does not shut down, unplug the power cord, wait a few seconds, and then plug it in again. If the system does not restart, press the power button. ● After installing a non-PnP expansion board or other option (such as a diskette drive), restart the workstation. ● Be sure that all required device drivers have been installed. For example, if you have connected a printer, you must install a printer driver. ● If you are working on a network, use another cable to plug your workstation into the network connection. If you still cannot connect, there might be a problem with the network plug. ● If you recently added new hardware, remove the hardware to see whether the workstation functions properly. ● If you recently installed new software, uninstall the software to see whether the workstation functions properly. ● If the internal display panel on an all-in-one workstation is blank, open the workstation and be sure that both ends of the cable between the system board and the internal display panel are connected. If you are using a graphics card, verify that the card is properly installed. 56 Chapter 10 Diagnostics and minor troubleshooting

● Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem. ● For more detailed information, see the troubleshooting chapter in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals. Customer Self Repair Under the Customer Self Repair programs, you can order a replacement part and install the part without on- site HP technical assistance. Customer Self Repair might be required for some components. For more information, go to http://www.hp.com/go/selfrepair and select your product.

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11 Routine care ● General cleaning safety precautions ● Recommended cleaning products ● Cleaning the chassis ● Cleaning the keyboard ● Cleaning the monitor ● Cleaning the mouse General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. If the keyboard has an on/off switch, turn it off

before disconnecting the keyboard. ● Wear safety glasses equipped with side shields when using compressed air, to prevent dust and debris from getting into your eyes. Recommended cleaning products Use the following products to safely clean your workstation: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration, usually in the form of disposable wipes in a variety of brand names ● Alcohol-free glass cleaning fluid ● Water with mild soap solution ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes

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Cleaning the chassis ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For heavier stains, use a soft microfiber cloth or chamois moistened with mild dish washing liquid diluted with water. Rinse well by wiping the surface with a cloth or swab dampened with clear water. ● After cleaning, always wipe the workstation with a clean, lint-free cloth. ● Occasionally, clean the air vents on the workstation. Lint and other foreign matter can block the vents and limit the airflow. Cleaning the keyboard ● Always disconnect the keyboard before cleaning it. If the keyboard has an on/off switch, turn it off

before disconnecting the keyboard. ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the keyboard. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ● Canned, pressurized air can be used to clean debris from under the keys. Use caution because too much air pressure can dislodge lubricants applied under the wide keys. ● If you remove a key, use a specially designed key remover to prevent damage to the keys. This tool is available from many electronics supply outlets.

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Cleaning the mouse

12 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.

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Index

A

B

Bios

D

G

H

L

M

P

R

S

Sled

U

W