What should I do if my device has a flashing red light?
If your IQOS Iluma Prime™ or Pocket Charger is flashing red, place the Holder in the Pocket Charger and press the Button for 10 seconds then release. If the issue persists, contact Customer Care. (Page 8)
From the official Iqos Iluma Prime manual, page 8
Have a follow-up question?
Answers from the official manual.
Common questions