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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
26 totalWhat should I do if the washing machine does not work at all?
First, check that the power cord is connected to a power outlet properly. Also verify that there is no power stoppage in your area. If the power connection is secure and electricity is available, the issue may require service.
How do I clean the Magic Filter?
Push the upper part of the Magic filter and pull it in, then open the cover. Clean the Magic filter thoroughly, close the cover, and insert the lower part of the filter in the basket first before pushing the filter until you hear a click sound. Clean the filter net often to keep the washing machine clean.
Why is water not draining from my washing machine?
Be sure to lay the drain hose down properly and check that the Drain Selector is set to drain. If water is draining out immediately instead, the hose may be clogged with scrap. Hang up the drain hose over the drain hose hook, half fill the washtub with water, and try to drain it again to remove scrap by water drain pressure.
What safety precautions should I follow when using the washing machine?
Never put your hands into the spin dryer basket when it is spinning as your fingers can be caught by spinning laundry and damaged. Never allow children to operate or play with the washing machine, and do not climb up the washing machine or lids. Disconnect the power cord from the power supply when not in use.
How should I install and position my washing machine?
Leave at least 15 cm of space between the washing machine and the wall. Place the washing machine on a sturdy flat surface with an allowable tilt of no more than 2 degrees, as placement on uneven or weak surfaces may cause noise or vibration. Ensure the location has adequate ventilation and is away from direct sunlight, heating devices, water sources, and steamy rooms.
What should I do if the spin dryer basket is not moving?
Check the knob position to ensure it is not in the 'No Work' zone. If the knob is positioned correctly and the spin dryer basket still does not run, verify that the spin dryer lid is closed completely and check that laundry items like socks are not falling out of the basket and clinging to the axle.
Show 20 more questions
How do I properly connect the drain hose?
What cleaning products should I avoid using on the washing machine?
Why are my clothes not spinning completely or is there severe vibration?
What is the water capacity and pressure specification for this washing machine?
What should I do if water is not draining from my washing machine?
How should I clean the exterior of my washing machine?
Can children use the washing machine unsupervised?
Is it safe to put my hands into the spin dryer basket while it's spinning?
What should I do if my clothes aren't spinning completely and there's severe vibration?
What type of hoses should I use when connecting my washing machine?
Can I use an extension cord or adapter to power my washing machine?
How much space should I leave between my washing machine and the wall during installation?
My washing machine isn't working at all. What should I check first?
How do I clean the Magic Filter in my washing machine?
Can I use my old hoses when installing the washing machine?
What should I do if my washing machine is vibrating excessively?
Is it safe for children to operate the washing machine?
Can I use an extension cord to power my washing machine?
What are the key things to avoid when operating the washing machine?
My washing machine doesn't seem to be working at all. What should I check first?