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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
10 totalHow do I turn on/off the vivo TWS Earphone Neo?
By opening the charging case, you turn on the vivo TWS Earphone Neo; by placing the earphones back into the charging case and closing it, you turn off the earphones.
How do I pair the TWS Earphone Neo with a phone?
Put the earphone in the charging case. Keep the charging case open, press and hold the function key for 2 seconds. When the white light keeps flashing, it indicates that the earphones are in the pairing status. Search and pair with 'vivo TWS Neo' from your phone's Bluetooth settings.
What happens if I lose my wireless earphone?
If you lose one of your earphones, put both the new and existing earphone in the charging case. Press and hold the function key for 5 seconds to pair them. If pairing is successful, both earphones will be detected as a pair.
How do I control music playback on vivo TWS Earphone Neo?
Double-tap the touch control area of the earphones to play/pause music; slide up or down to adjust volume, one slide for one bar of volume.
How can I customize functions on vivo TWS Earphone Neo?
On vivo phones that support custom touch settings (slide and double tap), you can customize left and right ear double-tap and slide operations in Settings > Bluetooth > Device info. Alternatively, download the vivo Earphone APP for additional customization.
How do I check battery status on TWS Earphones?
When the earphones are not connected to devices, open the charging case to see the remaining battery level of the earphones. The orange light indicates that the remaining battery is <50%, and green indicates ≥50%. Similarly, when you have an earphone out of the case, the indicator shows the status of the case.