Name: Brother VC-500W Color Label Printer
Brand: Brother

Question 1

What are the two cut modes available on the VC-500W, and how do I use manual cut?

Accepted Answer

The two cut modes are Manual Full Cut and Auto Full Cut. In Manual Full Cut mode, when a print is completed the swipe-to-cut panel lights will blink left to right, and you swipe your finger across the panel to cut the print. Note that Auto Full Cut is only available when printing from the Brother Color Label Editor or Brother Color Label Editor 2 mobile application. (Page 11)

Question 2

What do the different Wi-Fi LED colours mean on the VC-500W?

Accepted Answer

A white LED indicates the printer is connected directly via Wireless Direct Mode, a blue LED indicates the printer is connected via a wireless router in Infrastructure Mode, and an unlit LED means Wi-Fi is turned off. To switch between modes, press and hold the Wi-Fi button for 2 seconds. (Pages 8, 13)

Question 3

How do I enable or disable the Wi-Fi on the VC-500W?

Accepted Answer

To activate the Wi-Fi function, press and hold the Wi-Fi button for 2 seconds when the printer is in Off Mode. To deactivate Wi-Fi, press and hold the Wi-Fi button for 2 seconds when the printer is in Wireless Direct Mode. (Page 3)

Question 4

What is the Cleaning Cassette used for and when should I use it?

Accepted Answer

The Cleaning Cassette is used to clean the printer and is not intended for printing — when inserted, it will automatically start a cleaning cycle. It should be used if streaks appear in your prints, or after every 20-30 prints for best performance. (Page 4)

Question 5

How do I cut a printed label on the VC-500W?

Accepted Answer

In Manual Full Cut mode, when a print is completed, the swipe-to-cut panel lights will blink left to right; swipe your finger across the panel to cut the print. Auto Full Cut is also available, where each printed design is cut automatically, but this mode is only available when printing from the Brother Color Label Editor or Brother Color Label Editor 2 mobile application. (Page 11)

Question 6

How do I safely eject the roll cassette?

Accepted Answer

Press and hold the cassette button for 2 seconds, and when the cassette button's LED is off, you can safely remove the roll cassette. To remove it, lift it up slightly and away from your printer. Do not try to remove a roll cassette when the LED is blinking or remains lit. (Page 12)

Question 7

How do I load a roll cassette into the VC-500W?

Accepted Answer

Unpack the roll cassette, remove the pull-tab in the direction shown by the arrows, then insert the cassette into the slot at the back of the printer until it locks into place. The printer will eject a small piece of paper when each roll cassette is used for the first time to complete the loading process. The cassette button's LED stops blinking and remains lit when loading is complete. (Page 7)

Question 8

What do the different Wi-Fi button LED colors mean on the VC-500W?

Accepted Answer

A white LED indicates Wireless Direct Mode, where your device connects directly to the printer without internet access. An unlit LED means Wi-Fi is turned off. A blue LED indicates Infrastructure Mode, where the printer prints wirelessly through your Wi-Fi network. (Page 8)

Question 9

How do I enable or disable Wi-Fi on the VC-500W?

Accepted Answer

To activate the Wi-Fi function, press and hold the Wi-Fi button for 2 seconds when the printer is in Off Mode. To deactivate Wi-Fi, press and hold the Wi-Fi button for 2 seconds when in Wireless Direct Mode. The button cycles between Wireless Direct, Off, and Infrastructure Mode. (Page 3)

Question 10

What is the Cleaning Cassette included in the box used for?

Accepted Answer

The Cleaning Cassette is not intended for printing — when inserted, it will start a cleaning cycle automatically. It should be used if streaks appear in prints, or after every 20–30 prints for best performance. (Page 4)

Question 11

How do I power on the VC-500W printer?

Accepted Answer

Press and hold the power button located on the bottom corner of your printer for 2 seconds and then release it. When the lights stop flashing, the printer is ready to print. Before powering on, ensure the AC adapter is connected to the port on the base of the printer and plugged into an electrical socket. (Page 6)

Question 12

Why has my VC-500W printer stopped printing mid-job?

Accepted Answer

The thermal print head may have become too hot if you are printing a large number of labels, causing the printer to stop automatically. The printer will resume printing once the print head has cooled down. To avoid damage, do not place the printer in direct sunlight or near heaters, as extreme temperatures can damage the print head. (Page 3)

Question 13

How do I turn on the VC-500W printer?

Accepted Answer

Press and hold the power button located on the bottom corner of your printer for 2 seconds and then release it. When the lights stop flashing, it is ready to print.

Question 14

How do I load the roll cassette into the VC-500W?

Accepted Answer

Unpack the roll cassette, remove the pull-tab in the direction shown by the arrows, then insert the cassette into the slot at the back of your printer until it locks into place. The printer will eject a small piece of paper when each roll cassette is used for the first time to complete the loading process. The cassette button's LED stops blinking and remains lit when loading is complete. (Page 7)

Question 15

How do I update the firmware on the VC-500W?

Accepted Answer

Using the Brother Color Label Editor 2 app, when your app and printer are connected to the same Wi-Fi network, tap [Settings] > [Firmware update]. For Windows or Mac users, you can download the firmware manually by visiting the Brother support website at support.brother.com, selecting your region, then navigating to Downloads and choosing your product. (Page 10)

Question 16

What safety precautions should I follow when using the VC-500W?

Accepted Answer

Do not use the printer during a thunderstorm, in places of high humidity such as bathrooms, or with wet hands. Always use the suggested AC adapter and disconnect it immediately if you notice abnormal odour, heat, discolouration, or deformation. Do not disassemble or modify the printer or AC adapter, and do not allow children to put printer parts or labels in their mouths. (Page 2)

Question 17

How do I enable or disable Wi-Fi on my printer?

Accepted Answer

Press and hold the Wi-Fi button for 2 seconds to switch between Wireless Direct Mode, Off Mode, and Infrastructure Mode. Wireless Direct Mode appears as white, Off Mode is unlit, and Infrastructure Mode appears as blue.

Question 18

What should I do if streaks appear on my prints?

Accepted Answer

Use the Cleaning Cassette that came in the box to start a cleaning cycle. The Cleaning Cassette should be used if streaks appear, or after every 20-30 prints for best performance.

Question 19

How do I load the roll cassette into my printer?

Accepted Answer

Unpack the roll cassette and remove the pull-tab in the direction shown by the arrows. Then insert the roll cassette into the slot at the back of your printer until it locks into place. Your printer will eject a small piece of paper when the roll cassette is used for the first time to complete the loading process.

Question 20

What should I use to clean my VC-500W printer?

Accepted Answer

Use only a soft, lint-free dry cloth to clean your printer; never use alcohol or other organic solvents. Do not put any foreign objects into the print output slot or AC adapter port.

Question 21

How do I manually cut a printed label?

Accepted Answer

When a print is completed, the swipe-to-cut panel lights will blink left to right. Swipe your finger across the panel to cut the print.

Question 22

How do I eject the roll cassette from my printer?

Accepted Answer

Press and hold the cassette button for 2 seconds. When the cassette button's LED is off you can safely remove your roll cassette by lifting it up slightly and away from your printer. Do not try to remove a roll cassette when the LED is blinking or remains lit.

Question 23

What does it mean when the cassette button LED is flashing white?

Accepted Answer

A flashing white cassette button LED indicates that the roll cassette is currently loading or unloading. You should not attempt to remove the roll cassette when the LED is blinking or remains lit.

Question 24

What type of AC adapter should I use for my VC-500W printer?

Accepted Answer

Always use the suggested AC adapter for your printer and plug it into a socket with the specified voltage. Failure to do so could result in damage or failure of your printer. The electrical rating information can be found on the label attached to the base of your printer.

Question 25

Where should I NOT store or use my VC-500W printer?

Accepted Answer

Do not place your printer or AC adapter in direct sunlight or rain, near heaters or other hot appliances, in any location exposed to extremely high or low temperatures (for example, on the dashboard or in the back of your car), high humidity, or dust, as this will damage the print head. Also avoid using the printer in places of high humidity such as bathrooms.

Question 26

What type of AC adapter should I use with the VC-500W?

Accepted Answer

Always use the suggested AC adapter for your printer and plug it into a socket with the specified voltage. Failure to do so could result in damage or failure of your printer. For information about your model's electrical rating, see the label attached to the base of your printer. (Page 3)

Question 27

How do I enable or disable Wi-Fi on the VC-500W?

Accepted Answer

To activate Wi-Fi function, press and hold the Wi-Fi button for 2 seconds when Wi-Fi is Off Mode. To deactivate Wi-Fi function, press and hold the Wi-Fi button for 2 seconds when Wi-Fi is Wireless Direct Mode. (Page 3)

Question 28

Where should I not place my Brother VC-500W printer?

Accepted Answer

Do not place your printer or AC adapter in direct sunlight or rain, near heaters or other hot appliances, in any location exposed to extremely high or low temperatures (for example, on the dashboard or in the back of your car), high humidity, or dust, as doing so will damage the print head. (Page 4)

Question 29

How do I turn on my Brother VC-500W printer?

Accepted Answer

Press and hold the power button located on the bottom corner of your printer for 2 seconds and then release it. When the lights stop flashing, it is ready to print. (Page 6)

Question 30

What should I use to clean my VC-500W printer?

Accepted Answer

Use only a soft, lint-free dry cloth to clean your printer. Never use alcohol or other organic solvents. Additionally, the Cleaning Cassette included in your box can be used if streaks appear or after every 20-30 prints for best performance.

Question 31

Where should I store my VC-500W printer?

Accepted Answer

Do not place your printer or AC adapter in direct sunlight or rain, near heaters or other hot appliances, in any location exposed to extremely high or low temperatures (such as on a car dashboard), high humidity, or dust. When not using your printer, store it out of the reach of children.

Question 32

Why did my printer stop printing?

Accepted Answer

The thermal head may become too hot if you print a large number of labels. The printer will stop and resume printing once the print head has cooled down. Allow the printer time to cool before resuming printing.

Question 33

What should I do if I notice an abnormal smell or heat coming from my printer?

Accepted Answer

Disconnect the AC adapter immediately and stop using your printer if you notice abnormal odour, heat, discolouration, deformation, or anything unusual while using or storing it. Do not attempt to use the printer again until the issue has been investigated.

Question 34

Which AC adapter should I use with my VC-500W?

Accepted Answer

Always use the suggested AC adapter for your printer and plug it into a socket with the specified voltage. Failure to do so could result in damage or failure of your printer. For information about your model's electrical rating, see the label attached to the base of your printer.

Question 35

How should I clean my Brother VC-500W printer?

Accepted Answer

Use only a soft, lint-free dry cloth to clean your printer; never use alcohol or other organic solvents. The Cleaning Cassette can be used if streaks appear, or after every 20-30 prints for best performance. (Page 4)

Question 36

What are the different Wi-Fi modes available on my printer?

Accepted Answer

The printer has three Wi-Fi modes: Wireless Direct Mode (white light) which allows direct device-to-printer connection without Internet access, Off Mode (unlit) which turns Wi-Fi off, and Infrastructure Mode (blue light) which allows printing through your Wi-Fi network. (Page 8)

Question 37

How do I plug in and power on my VC-500W printer?

Accepted Answer

Insert the AC adapter connector into the port on the base of your printer, then connect the AC adapter and cord to an electrical socket. Press and hold the power button located on the bottom corner of your printer for 2 seconds and then release it. When the lights stop flashing, it is ready to print.

Question 38

How do I enable or disable Wi-Fi on my VC-500W?

Accepted Answer

To activate Wi-Fi, press and hold the Wi-Fi button for 2 seconds when Wi-Fi is in Off Mode. To deactivate Wi-Fi, press and hold the Wi-Fi button for 2 seconds when Wi-Fi is in Wireless Direct Mode. You can switch between Wireless Direct Mode (white), Off Mode (unlit), and Infrastructure Mode (blue).

Question 39

Can I lift my printer by the roll cassette?

Accepted Answer

No, do not hold or lift your printer by the roll cassette. The roll cassette could come off and your printer could fall and become damaged. Always hold the printer by its main body when moving it.

Question 40

What should I do before using my Brother VC-500W printer for the first time?

Accepted Answer

Before using your printer, read the user's guide including all precautions and keep it in a safe place. We recommend registering your printer at www.brother.com.au for Australian customers and www.brother.co.nz for New Zealand customers. (Page 2)

Question 41

What does the cassette button LED indicate?

Accepted Answer

The cassette button's LED stops blinking and remains lit when loading is complete. Do not try to remove a roll cassette when the LED is blinking or remains lit. (Page 7)

Question 42

What should I do if my printer shows signs of damage or overheating?

Accepted Answer

Disconnect the AC adapter immediately and stop using your printer if you notice abnormal odour, heat, discolouration, deformation, or anything unusual while using or storing it. (Page 2)

Brother VC-500W Color Label Printer

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Brother VC-500W Color Label Printer

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Common Questions

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