How do I safely open the computer case to access internal components?

First, disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Pull up the access panel handle and then lift the panel off the computer. You must also close any open software applications, exit the operating system, and disconnect all peripheral cables before beginning. (Page 19)

What are the memory specifications required for upgrading RAM in the EliteDesk 800 G2 SFF?

The computer requires industry-standard 288-pin, unbuffered non-ECC PC4-17000 DDR4-2133 MHz-compliant, 1.2 volt DDR4-SDRAM DIMMs. The DIMMs must support CAS latency 15 DDR4 2133 MHz (15-15-15 timing) and contain mandatory JEDEC SPD information. The system board can support up to 64-GB of memory across four DIMM sockets. (Page 22)

How do I prevent electrostatic discharge damage when working inside the computer?

Always ensure you are discharged of static electricity by briefly touching a grounded metal object before handling components. Use wrist straps with a maximum of one-megohm ± 10% resistance connected to a grounding mat, and transport components in static-safe containers such as tubes, bags, or boxes. Keep electrostatic sensitive parts in their containers until they arrive at a static-free workstation. (Page 21)

Which SATA connector should the primary hard drive be connected to on the system board?

The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. Connecting the primary hard drive to any other connector may cause hard drive performance problems. Secondary hard drives and optical drives should be connected to the light blue SATA connectors labeled SATA1 and SATA2. (Page 33)

How should I clean the computer case safely?

For light stains or dirt, use plain water with a clean, lint-free cloth or swab. For stronger stains, use a mild dishwashing liquid diluted with water, then rinse by wiping with a cloth dampened with clear water. For stubborn stains, use isopropyl (rubbing) alcohol, which requires no rinsing as it evaporates quickly. Always unplug the computer before cleaning with liquids or damp cloths. (Page 13)

How do I install additional memory DIMMs?

Disassemble the computer properly as outlined, then with access panel removed and latches open on socket, insert modules carefully. Ensure notches align properly before pressing down to ensure proper seating and closed latches.

How do I clean my monitor screen without damaging it?

Use a cloth moistened with water or designated cleaning wipes appropriate for monitors. Do not use sprays, aerosols directly on the screen as they may seep into housing and damage components.

What to do if the power LED is flashing red on my HP Elitedesk?

A flashing red Power On Light indicates a diagnostics code issue. Refer Maintenance and Service Guide for resolution codes that will provide instructions or further troubleshooting steps relevant to your situation.

What does it mean when the Power On Light is flashing red?

A flashing red Power On Light indicates there is a problem with the computer and it is displaying a diagnostic code. You should refer to the Maintenance and Service Guide to interpret the specific code. Under normal operation, the Power On Light is white when the power is on. (Page 12)

Is it safe to put the computer in Sleep mode when leaving it unattended?

HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. Several well-known vulnerabilities exist when a computer is in the Sleep state, which could allow an unauthorized user to access data on your computer, even encrypted data. This practice is particularly important when you travel with your computer. (Page 11)

How do I install additional memory modules in the correct order for best performance?

You must disconnect the power cord and wait approximately 30 seconds for power to drain before adding or removing memory modules. Populate the black DIMM sockets before the white DIMM sockets, and spread memory capacity as equally as possible between Channel A and Channel B for maximum performance. The system automatically recognizes the additional memory the next time you turn on the computer. (Page 23)

What are the operating guidelines to prevent the computer from overheating?

Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold, and operate it on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit required airflow. Never operate the computer with the cover or side panel removed, and occasionally clean the air vents to prevent lint and dust from blocking airflow. (Page 12)

What is the warning regarding the lithium coin cell battery in this computer?

There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140°F (60°C), and do not attempt to recharge the battery. Batteries should not be disposed of with general household waste; use the public collection system or return them to HP or their authorized partners for recycling. (Page 15)

How do I replace a hard drive in my HP Elitedesk 800 G2 SFF?

To replace a hard drive, first back up your data and prepare the computer for disassembly. Remove the access panel, disconnect power and data cables, pull the release lever at the rear of the drive, and slide it out. Transfer mounting screws to the new hard drive if needed, align the screws with the slots on the chassis cage, press down into the bay, then slide forward until locked in place. Connect the data cable to SATA0 on the system board for the primary drive or a light blue connector for secondary drives. Replace computer access panel and power on the machine.

What safety precautions should I follow when handling hard drives?

Handle hard drives as delicate components; avoid physical shock and vibration. Turn off system and disconnect power cord before inserting or removing a drive. Ensure discharge of static electricity, avoiding contact with connectors while handling.

How do I clean the rear panel of my HP Elitedesk?

To clean the computer case, use water or mild dishwashing liquid diluted with water, wipe gently. For stubborn stains, isopropyl alcohol can be used as it evaporates quickly and leaves no residue.

How do I remove the front bezel to access internal components?

Remove the access panel first, then lift up three tabs on side of bezel and rotate off the chassis. To reinstall, reverse these steps while ensuring proper alignment.

HP Elitedesk 800 G2 Small Form Factor PC — Manual, FAQ & Troubleshooting

Name: HP Elitedesk 800 G2 Small Form Factor PC
Brand: HP

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L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition (October 2015) Document Part Number: 823454-001 Product notice This user guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller.

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Table of contents 1 Product features ........................................................................................................................................... 1 Standard configuration features ........................................................................................................................... 1 Front panel components ........................................................................................................................................ 2 Rear panel components ......................................................................................................................................... 3 Serial number location .......................................................................................................................................... 4 2 Illustrated parts catalog ................................................................................................................................ 5 Small Form Factor (SFF) chassis spare parts ........................................................................................................ 5 Computer major components ............................................................................................................. 5 Misc parts ............................................................................................................................................. 6 Drives ................................................................................................................................................... 8 3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 10 Electrostatic discharge information .................................................................................................................... 10 Generating static ............................................................................................................................... 10 Preventing electrostatic damage to equipment ............................................................................... 11 Personal grounding methods and equipment .................................................................................. 11 Grounding the work area ................................................................................................................... 11 Recommended materials and equipment ........................................................................................ 12 Operating guidelines ........................................................................................................................................... 12 Routine care ......................................................................................................................................................... 13 General cleaning safety precautions ................................................................................................ 13 Cleaning the Computer Case ............................................................................................................. 13 Cleaning the keyboard ....................................................................................................................... 13 Cleaning the monitor ......................................................................................................................... 14 Cleaning the mouse ........................................................................................................................... 14 Service considerations ......................................................................................................................................... 14 Power supply fan ............................................................................................................................... 14 Tools and software Requirements .................................................................................................... 14 Screws ............................................................................................................................................... 15 Cables and connectors ...................................................................................................................... 15 Hard Drives ........................................................................................................................................ 15 Lithium coin cell battery .................................................................................................................... 15 SATA hard drives .................................................................................................................................................. 16 SATA hard drive cables ......................................................................................................................................... 16 SATA data cable ................................................................................................................................. 16 v

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SMART ATA drives ................................................................................................................................................ 16 Cable management .............................................................................................................................................. 17 4 Removal and replacement procedures – small form factor (SFF) chassis .......................................................... 18 Preparation for disassembly ............................................................................................................................... 18 Access panel ......................................................................................................................................................... 19 Front bezel ........................................................................................................................................................... 19 Front bezel security ............................................................................................................................................. 20 Slim optical drive bezel blank .............................................................................................................................. 21 Memory ................................................................................................................................................................ 22 DIMMs ................................................................................................................................................ 22 DDR4-SDRAM DIMMs ......................................................................................................................... 22 Populating DIMM sockets .................................................................................................................. 22 Installing DIMMs ................................................................................................................................ 23 Expansion card ..................................................................................................................................................... 25 WLAN module ...................................................................................................................................................... 29 Drives ................................................................................................................................................................... 31 System board connections ................................................................................................................ 32 Drive positions ................................................................................................................................... 33 Installing and Removing Drives ........................................................................................................ 33 Removing a 9.5 mm slim optical drive ........................................................................... 35 Installing a 9.5 mm slim optical drive ............................................................................ 36 Removing and replacing a primary 3.5-inch hard drive ................................................. 37 Removing a secondary 3.5-inch hard drive .................................................................... 40 Installing a secondary 3.5-inch hard drive ..................................................................... 41 Removing a 2.5-inch hard drive ...................................................................................... 43 Installing a 2.5-inch hard drive ....................................................................................... 44 Drive power cable ................................................................................................................................................ 47 Small baffle .......................................................................................................................................................... 48 Fan baffle ............................................................................................................................................................. 49 Hood lock ............................................................................................................................................................. 50 Hood sensor ......................................................................................................................................................... 52 Front I/O assembly ............................................................................................................................................... 53 Power switch ........................................................................................................................................................ 55 Card reader ........................................................................................................................................................... 56 Speaker ................................................................................................................................................................ 57 Fan sink ................................................................................................................................................................ 58 Processor ............................................................................................................................................................. 59 Power supply ....................................................................................................................................................... 60 System board ....................................................................................................................................................... 62 System board callouts ....................................................................................................................... 63 vi

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Using the Small Form Factor Computer in a Tower Orientation ......................................................................... 64 5 Computer Setup (F10) Utility ........................................................................................................................ 65 Computer Setup (F10) Utilities ............................................................................................................................ 65 Using Computer Setup (F10) Utilities ................................................................................................ 65 Computer Setup–Main ....................................................................................................................... 67 Computer Setup—Security ............................................................................................................... 69 Computer Setup—Advanced ............................................................................................................. 71 Recovering the Configuration Settings ............................................................................................................... 76 6 Troubleshooting without diagnostics ............................................................................................................ 77 Safety and comfort .............................................................................................................................................. 77 Before you call for technical support .................................................................................................................. 77 Helpful hints ........................................................................................................................................................ 78 Solving general problems .................................................................................................................................... 79 Solving power problems ...................................................................................................................................... 83 Solving hard drive problems ................................................................................................................................ 84 Solving media card reader problems ................................................................................................................... 86 Solving display problems .................................................................................................................................... 87 Solving audio problems ....................................................................................................................................... 92 Solving printer problems ..................................................................................................................................... 94 Solving keyboard and mouse problems .............................................................................................................. 95 Solving Hardware Installation Problems ............................................................................................................. 97 Solving Network Problems .................................................................................................................................. 98 Solving memory problems ................................................................................................................................ 101 Solving CD-ROM and DVD problems .................................................................................................................. 102 Solving USB flash drive problems ..................................................................................................................... 105 Solving front panel component problems ........................................................................................................ 106 Solving Internet access problems ..................................................................................................................... 106 Solving software problems ............................................................................................................................... 108 7 POST error messages and diagnostic front panel LEDs and audible codes ....................................................... 109 POST numeric codes and text messages .......................................................................................................... 109 Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 114 8 Password security and resetting CMOS ........................................................................................................ 116 Resetting the password jumper ........................................................................................................................ 116 Clearing and resetting the BIOS ........................................................................................................................ 118 vii

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9 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 119 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 119 10 System backup and recovery ..................................................................................................................... 121 Backing up, restoring, and recovering in Windows 10 ...................................................................................... 121 Creating recovery media and backups ............................................................................................ 121 Creating HP Recovery media (select products only) .................................................... 121 Using Windows tools ....................................................................................................................... 123 Restore and recovery ...................................................................................................................... 123 Recovering using HP Recovery Manager ...................................................................... 123 What you need to know before you get started ........................................ 123 Using the HP Recovery partition (select products only) ............................ 124 Using HP Recovery media to recover ......................................................... 124 Changing the computer boot order ............................................................ 125 Removing the HP Recovery partition (select products only) ..................... 125 Backing up, restoring, and recovering in Windows 8.1 or Windows 8 .............................................................. 125 Creating recovery media and backups ............................................................................................ 125 Restoring and recovering using Windows tools ............................................................................. 126 Using Reset when the system is not responding ......................................................... 126 Recovery using the Windows recovery USB flash drive ............................................... 127 Recovery using Windows operating system media (purchased separately) ............... 127 Backing up, restoring, and recovering in Windows 7 ........................................................................................ 127 Creating recovery media ................................................................................................................. 128 Creating recovery media using HP Recovery Manager (select models only) ............... 128 Creating recovery discs with HP Recovery Disc Creator (select models only) ............. 129 Creating recovery discs .............................................................................. 130 Backing up your information ........................................................................................ 130 System Restore ............................................................................................................................... 131 System Recovery ............................................................................................................................. 131 System Recovery when Windows is responding .......................................................... 131 System Recovery when Windows is not responding .................................................... 132 System Recovery using recovery media (select models only) ..................................... 132 Using HP Recovery Disc operating system discs (select models only) ........................ 133 Appendix A Battery replacement ................................................................................................................... 135 Appendix B Power Cord Set Requirements ...................................................................................................... 138 General Requirements ....................................................................................................................................... 138 Japanese Power Cord Requirements ................................................................................................................. 138 Country-Specific Requirements ........................................................................................................................ 139 viii

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Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. ● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Static Shielding Protection Levels Method Voltage Antistatic plastic Carbon-loaded plastic Metallized laminate 1,500 7,500 15,000 Grounding the work area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Turn off power and input signals before inserting and removing connectors or test equipment. ● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Electrostatic discharge information 11

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Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

Caution:

Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only.

Caution:

As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage. Cables and connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

Caution:

When servicing this computer, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the computer. Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares. ● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.” ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the computer. ● Avoid dropping drives from any height onto any surface. ● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Do not use excessive force when inserting a drive. ● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields

such as monitors or speakers. Lithium coin cell battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.

Warning!

This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery. Service considerations 15

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● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels. For example, if Channel A is populated with two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system will operate in dual channel mode. ● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. Installing DIMMs

Caution:

You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.

Prepare the computer for disassembly (Preparation for disassembly on page 18).

Remove the access panel (Access panel on page 19).

Rotate up the internal drive bay housing to access the memory module sockets on the system board.

Memory 23

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5 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. ● (Windows 7 only) Establish an Ownership Tag, the text of which is displayed each time the system is turned on or restarted. ● Enter the Asset Tag or property identification number assigned by the company to this computer. ● Enable the power-on password prompt during system restarts (warm boots) as well as during power-on. ● Establish an administrator password that controls access to the Computer Setup (F10) Utility and the settings described in this section. ● Establish minimum requirements for valid passwords, including length and required types of characters. ● Secure integrated I/O functionality, including the serial, USB, or audio, or embedded NIC, so that they cannot be used until they are unsecured. ● Enable or disable different types of boot sources. ● Configure features such as Secure Boot, power management, virtualization support, and language and keyboard type used in Setup and POST. ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

Turn on or restart the computer.

Repeatedly press F10 when the monitor light turns green to access the utility.

You can also press Esc to a menu that allows you to access different options available at startup, including the Computer Setup utility.

Note:

If you do not press F10 at the appropriate time, you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility.

A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and

UEFI Drivers.

Note:

Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. You can access this application directly by pressing F3 during startup. Computer Setup (F10) Utilities 65

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Table 5-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Password Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot. Change BIOS Power-On Password (This selection is active only if a BIOS power-on password is set.) Lets you change the BIOS power-on password. You must know the current password to be able to change it. DriveLock Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.

Note:

This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system.

Caution:

Be aware that these settings take place immediately. A save is not necessary.

Caution:

Be sure to document the DriveLock password. Losing a DriveLock password will render a drive permanently locked. After you select a drive, the following options are available: Set DriveLock Master Password. Sets the drive’s master password but does not enable DriveLock. Enable DriveLock. Sets the drive’s user password and enables DriveLock. Secure Erase Lets you select a hard drive to completely erase. Once a hard drive has been erased with a program that utilizes Secure Erase firmware commands, no file

recovery program, partition recovery program, or other data recovery method will be able to extract data from the drive. Save/Restore MBR of the system hard drive

Note:

Windows 8.1 and Windows 10 systems are generally not formatted to include an MBR. Instead they use GUID Partition Table (GPT) format, which better supports large hard drives. Enabling this feature will save the Master Boot Record (MBR) of the system hard drive. If the MBR gets changed, the user will be prompted to restore the MBR. Default is disabled. The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities. It also allows you to recover the "last known good" MBR, should changes to the MBR be detected when the system is restarted.

Note:

Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that may occur while the operating system is running. Restores the backup Master Boot Record to the current bootable disk. Default is disabled. Only appears if all of the following conditions are true: ● MBR security is enabled ● A backup copy of the MBR has been previously saved ● The current bootable disk is the same disk from which the backup copy was saved

Caution:

Restoring a previously saved MBR after a disk utility or operating system has modified the MBR, may cause the data on the disk to become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk's MBR has been corrupted or infected with a virus. Smart Cover Cover Lock (Lock/Unlock) 70 Chapter 5 Computer Setup (F10) Utility

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Table 5-2 Computer Setup—Security (continued) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’.

Note:

Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover. If the password is set, Administrator Password requires that the password be entered to boot the computer if the sensor detects that the cover has been removed. System Management Command Allows authorized personnel to reset security settings during a service event. Default is enabled. Restore Security Settings to Default This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings in the Security menu to factory defaults. Computer Setup—Advanced

Note:

Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-3 Computer Setup—Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system up from a powered off state at a specified date and time. Boot Options Select the devices that the computer can boot from, as well as other options, including: ● Startup Menu Delay(sec). Enabling this feature will add a user-specified delay to the POST process. One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the Startup Menu or F10 for Computer Setup. ● Fast Boot. Default is enabled for Windows 8.1 or later, and disabled for Windows 7 systems. ● CD-ROM Boot. Default is enabled. ● Network (PXE) Boot. Default is enabled. ● Prompt on Memory Size Change. Default is enabled. ● Prompt on Fixed Storage Change. Default is disabled. ● After Power Loss. Default is Power Off. ■ Power off—causes the computer to remain powered off when power is restored. ■ Power on—causes the computer to power on automatically as soon as power is restored. ■ Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost.

Note:

If the system is configured to ‘Power On from Keyboard Ports’ (see Power Management Options), then this setting is forced to ‘Power On’. ● Audio Alerts During Boot. Default is enabled. When disabled, most audible beeps from errors, warnings, and password prompts during boot up are suppressed. ● UEFI Boot Order. Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. UEFI boot sources always have precedence over legacy boot sources. Computer Setup (F10) Utilities 71

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Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).

Note:

To drag a device to a preferred place, press Enter.

Note:

MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started. Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press Esc (to access the Startup menu) and then F9 (Boot Menu), or only F9 (skipping the Startup menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time. Secure Boot Configuration Configure Legacy Support and Secure Boot Legacy Support – Lets you turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. Windows 7 for instance requires legacy support, whereas Windows 8 does not. Secure Boot – Lets you make sure an operating system is legitimate before booting to it, making Windows resistant to malicious modification from preboot to full OS booting, preventing firmware attacks. UEFI and Windows Secure Boot only allow code signed by pre-approved digital certificates to run during the firmware and OS boot process. Default is ‘Legacy Support Enable and Secure Boot Disable’ for Windows 7 and other non-Windows configurations. Default is ‘Legacy Support Disable and Secure Boot Enable’ for Windows 8.1 and later configurations. Secure Boot Key Management Lets you manage the custom key settings. Clear Secure Boot Keys Lets you delete any previously loaded custom boot keys. Clearing keys will disable secure boot. Default is disabled. Reset Secure Boot keys to factory defaults Default is disabled. Enable MS UEFI CA key Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to ‘disable’ to support Device Guard. System Options Configure Storage Controller for RAID (enable/disable) Lets you enable onboard RAID. Default is disabled. POST Prompt for RAID Configuration (Intel only) When disabled, the prompt for ‘RAID option ROM’ in legacy mode is suppressed. SVM CPU Virtualization (AMD only) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. 72 Chapter 5 Computer Setup (F10) Utility

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Table 5-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled.

Note:

A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED. S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 3 blinks and a pause. S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 4 blinks and a pause. S5 (Soft Off) = LED is off. Power On from Keyboard Ports (enable/disable) When enabled, this feature allows a key press to power on the system when it is off (S5 state). If using a USB keyboard, it must be plugged into one of the rear ports labeled with the keyboard icon. Default is disabled. Remote Management Options Active Management (AMT) (Intel only) (enable/disable). Default is enabled. Allows you to discover, repair, and protect networked computing devices. USB Key Provisioning Support (enable/disable) Default is disabled. USB Redirection Support (enable/disable). Default is enabled. USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system. Unconfigure AMT on next boot (Do Not Apply/Apply). Default is ‘Do Not Apply’. SOL Terminal Emulation Mode (ANSI / VT100). Default is ANSI. SOL terminal emulation mode is only activated during remote AMT redirection operations. The emulation options allow administrators to select which mode works best with their console. Show Unconfigure ME Confirmation Prompt (enable/disable). Default is enabled. Verbose Boot Messages (enable/disable). Default is enabled. Verbose boot shows additional logging information during the boot. mainly for debugging if something goes wrong during bootup. Watchdog Timer (enable/disable). Default is enabled. Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console. An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization. ● OS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min. ● BIOS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min. CIRA Timeout (min.) (1/2/3/4/Never) CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Computer Setup (F10) Utilities 75

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6 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.

Note:

For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to POST error messages and diagnostic front panel LEDs and audible codes on page 109. Safety and comfort

Warning!

Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment. For more information, refer to the Safety & Regulatory Information guide. Before you call for technical support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 65 for more information. ● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 109 for more information. ● If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or, replace the monitor with a monitor that you know is functioning properly. ● If you are working on a network, plug another computer with a different cable into the network connection. There may be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware and see if the computer functions properly. ● If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 78 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Safety and comfort 77

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If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD).

Caution:

Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.

Note:

For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action: ● Check that the computer and monitor are plugged into a working electrical outlet. ● Check that the voltage select switch (some models) is set to the appropriate voltage for your region (115V or 230V). ● Check that the computer is turned on and the white power light is on. ● Check that the monitor is turned on and the green monitor light is on. ● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 109 for more information. ● Turn up the brightness and contrast controls of the monitor if the monitor is dim. ● Press and hold any key. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup. If it does not restart, press the power button to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 97 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (CD/DVD or USB device) from the system before turning it on. 78 Chapter 6 Troubleshooting without diagnostics

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● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in Computer Setup.

Caution:

When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.

Warning!

When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Cannot access the Computer Setup (F10) Utility when booting the computer. Cause Solution The Computer Setup (F10) Utility is set to “fast boot” causing the F10 access screen to display too briefly when booting the computer. Before turning on the computer, press and hold F10. Turn on the computer and continue to hold F10 until the Computer Setup (F10) Utility is displayed.

or –

Follow the Windows instructions for rebooting the computer into the Computer Setup (F10) Utility. Computer appears locked up and will not turn off when the power button is pressed. Cause Solution Software control of the power switch is not functional.

Press and hold the power button for at least four seconds

until the computer turns off.

Disconnect the power cord from the electrical outlet.

Computer will not respond to keyboard or mouse. Cause Solution Computer is in Sleep state. To resume from Sleep state, press the power button.

Caution:

When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. System has locked up. Restart computer. Solving general problems 79

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Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.

Warning!

When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table 6-1 Solving Hardware Installation Problems A new device is not recognized as part of the system. Cause Solution Device is not seated or connected properly. Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Cable(s) of new external device are loose or power cables are unplugged. Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down. Power switch of new external device is not turned on. Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. When the system advised you of changes to the configuration,

you did not accept them. Reboot the computer and follow the instructions for accepting the changes. A plug and play board may not automatically configure when added if the default configuration conflicts with other devices. Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. USB ports on the computer are disabled in Computer Setup. Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Advanced > Port Options. Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location.

Review the documentation that came with the system to

determine if you are using the correct memory modules and to verify the proper installation. Solving Hardware Installation Problems 97

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8 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an administrator password, any user can access all the information on the computer except Computer Setup. When you establish only a power-on password, the power-on password is required to access Computer Setup and any other information on the computer. When you establish both passwords, only the administrator password will give you access to Computer Setup. When both passwords are set, the administrator password can also be used in place of the power-on password as an override to log in to the computer. This is a useful feature for a network administrator. If you forget one or both passwords, you can clear all passwords by powering off the system, opening the cover, temporarily removing the PSWD jumper, and booting once. This will erase the administrator and power-on passwords. You must restore the jumper to create new passwords.

Caution:

Pushing the CMOS button with power removed will reset the BIOS settings to factory defaults. It may be useful to back up the BIOS settings or save them as custom defaults before resetting them in case they are needed later. Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 65 for information on backing up the BIOS settings. Resetting the password jumper

Caution:

Stringent security is a mode where there is no physical bypass of the password function. If enabled, removing the password jumper will be ignored. To enable this mode, change the security setting Clear Password Jumper in Password Policies to Ignore. If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty. To prevent needing a customer service event to restore access to the system, record your configured

administrator and power-on passwords in a safe place away from your computer. To disable the power-on or administrator password features, or to clear the power-on or administrator passwords, complete the following steps: 116 Chapter 8 Password security and resetting CMOS

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10 System backup and recovery Backing up, restoring, and recovering in Windows 10 This section provides information about the following processes. The information in the section is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to Help and Support. ▲ Type help in the taskbar search box, and then select Help and Support. Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model. ● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 121. For information on the recovery options that are available using the recovery media, see What you need to know before you get started on page 123. ● Use Windows tools to create system restore points and create backups of personal information. For more information, see Using Windows tools on page 123.

Note:

If storage is 32 GB or less, Microsoft System Restore is disabled by default. Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 123. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures

the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. Backing up, restoring, and recovering in Windows 10 121

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Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools.

Note:

If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see Help and Support. ▲ Type help in the taskbar search box, and then select Help and Support. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

Important:

Not all methods are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see Help and Support. ▲ Type help in the taskbar search box, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 123. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 121. ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 123. ● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select products only) on page 125. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 121. What you need to know before you get started ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. Backing up, restoring, and recovering in Windows 10 123

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Important:

Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 121. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 121. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

Important:

HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options:

Note:

Only the options available for your computer display when you start the recovery process. ● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. ● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition:

Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment.

or -

Press f11 while the computer boots, or press and hold f11 as you press the power button.

Select Troubleshoot from the boot options menu.

Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

If possible, back up all personal files.

Insert the HP Recovery media, and then restart the computer.

Note:

If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 125.

Follow the on-screen instructions.

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This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system

Note:

This section describes an overview of backing up, restoring, and recovering options. For more details about the Windows Backup and Restore tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. Recovery after a system failure is only as good as your most recent backup.

After you successfully set up the computer, create recovery media. This media can be used to reinstall

the original operating system in cases where the hard drive is corrupted or has been replaced. See Creating recovery media on page 128.

As you add hardware and software programs, create system restore points. A system restore point is a

snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific

system restore points, see Help and Support. To access Help and Support, select Start > Help and Support.

As you add photos, video, music, and other personal files, create a backup of your personal information.

If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up. In case of system failure, you can use the backup files to restore the contents of your computer. See Backing up your information on page 130.

Note:

HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. There are two types of recovery media. To determine which steps to follow for your computer:

Click the Start button.

Click All Programs.

● If Security and Protection is listed, continue with the steps in Creating recovery media using HP Recovery Manager (select models only) on page 128. ● If Productivity and Tools is listed, continue with the steps in Creating recovery discs with HP Recovery Disc Creator (select models only) on page 129. Creating recovery media using HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using.

Note:

DVD+R DL, DVD-R DL, or DVD±RW disc are not supported. ● You have the option of creating a recovery USB flash drive instead, using a high-quality USB drive. 128 Chapter 10 System backup and recovery

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Select Start > All Programs > Maintenance > Backup and Restore.

Follow the on-screen instructions to set up your backup.

System Restore If you have a problem that might be due to software that you installed on your computer, or if you want to restore the system to a previous state without losing any personal information, use System Restore to return the computer to a previous restore point.

Note:

Always use this System Restore procedure before you use the System Recovery feature. To start System Restore:

Close all open programs.

Click the Start button, right-click Computer, and then click Properties.

Click System protection, System Restore, click Next, and then follow the on-screen instructions.

System Recovery

Warning!

This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase. Any personal files must be restored from backups you made. If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

Note:

Always use the System Restore procedure before you use the System Recovery program. See System Restore on page 131. You must choose one of the following methods to perform a System Recovery: ● Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System Recovery when Windows is responding on page 131 or System Recovery when Windows is not responding on page 132. ● Recovery media — Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately. See System Recovery using recovery media (select models only) on page 132. System Recovery when Windows is responding

Caution:

System Recovery deletes all data and programs you created or installed. Before you begin, back up any important data to a CD or DVD or to a USB flash drive.

Note:

In some cases, you must use recovery media for this procedure. If you have not already created this media, follow the instructions in Creating recovery media on page 128. If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery: Backing up, restoring, and recovering in Windows 7 131

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