Name: HP LaserJet Pro M402 M403 Printer
Brand: HP

Question 1

What toner cartridges are compatible with the M402 and M403 models?

Accepted Answer

M402 models use HP 26A (standard) or 26X (high-yield) cartridges, while M403 models use HP 28A (standard) or 28X (high-yield) cartridges. High-yield cartridges contain more toner than standard cartridges for increased page yield. (Page 28)

Question 2

What is the correct orientation for loading envelopes in Tray 1?

Accepted Answer

Load envelopes in Tray 1 face up, with the short, postage end leading into the printer. Tray 1 can hold up to 10 envelopes. (Page 24)

Question 3

How do I access the HP Embedded Web Server to manage the printer?

Accepted Answer

On the printer control panel, press OK and open the Network Setup menu to display the IP address or host name. Then open a Web browser, type the IP address or host name in the address line, and press Enter to access the EWS. (Page 53)

Question 4

What are the system requirements for job storage?

Accepted Answer

A dedicated USB 2.0 storage device with at least 16 GB free space must be installed in the rear host USB port, and if using an HP Universal Print Driver (UPD), version 5.9.0 or above is required. (Page 42)

Question 5

What are the voltage specifications for my HP LaserJet Pro M402 series printer?

Accepted Answer

Your printer operates within a range that supports either 110-127 Vac or 220-240 Vac at a frequency of 50/60 Hz. Verify these parameters match your electrical supply before use.

Question 6

What is the maximum paper capacity for each tray?

Accepted Answer

Tray 1 has a maximum capacity of 100 sheets of 75 g/m² (20 lb) paper, Tray 2 holds up to 250 sheets, and the optional Tray 3 holds up to 550 sheets of the same paper weight. (Page 14, 18, 21)

Question 7

How do I replace the toner cartridge in the M402/M403?

Accepted Answer

Press the front-door-release button, open the front door, remove the used toner cartridge, install the new cartridge by aligning it with the tracks inside the printer until firmly seated, and then close the front door. (Page 29)

Question 8

What should I do to avoid paper jams when loading Tray 1?

Accepted Answer

Never add or remove paper from Tray 1 during printing. Additionally, to prevent jams in Trays 2 and 3, adjust the paper guides to the correct size indentations or markings and do not overfill the tray—keep the paper stack below the tray full indicators. (Page 14, 28, 31)

Question 9

What are the recommended operating temperature and humidity ranges?

Accepted Answer

The recommended operating temperature is 17.5° to 25°C (63.5° to 77°F) with relative humidity of 30% to 70%. The allowed operating range is 15° to 32.5°C (59° to 90.5°F) with 10% to 80% relative humidity. (Page 11)

Question 10

How do I enable Wi-Fi Direct printing on wireless models?

Accepted Answer

On the printer control panel, press the OK button, open the Network Setup menu, select Wi-Fi Direct, then select On/Off and choose the On menu item to enable Wi-Fi Direct printing. (Page 46)

Question 11

How do I set up automatic two-sided printing on Windows?

Accepted Answer

From the software program, select Print, then select the printer and click Properties or Preferences. Click the Finishing tab, select the 'Print on both sides' check box, and click OK to enable automatic duplex printing. (Page 35)

Question 12

What are the voltage requirements for the HP LaserJet Pro M402 series?

Accepted Answer

The printer uses either 110-127 Vac or 220-240 Vac and operates at 50/60 Hz. Ensure your power source matches these voltage ratings, which are listed on the printer's label.

Question 13

How do I turn on the printer?

Accepted Answer

To turn on the printer, connect it to a power outlet using the included power cord and then switch on the printer. Only use the provided power cord to prevent damage to your device.

Question 14

What should I do if there is a voltage mismatch between my printer and electrical supply?

Accepted Answer

Use only the cable that was provided with this printer as using any other cable could potentially cause damage. If your power source does not match the printer's required voltage, which can be found on the printer label (110-127 Vac or 220-240 Vac), avoid plugging in to prevent potential harm to the device.

Question 15

What do I need to check before connecting my HP LaserJet Pro M402 series printer to an electrical outlet?

Accepted Answer

Ensure your power source matches the voltage requirements of the printer, which are indicated on the printer's label. The model supports either 110-127 Vac or 220-240 Vac with a frequency of 50/60 Hz.

Question 16

What is the correct procedure to power on the HP LaserJet Pro M402 series printer?

Accepted Answer

First, connect the power cord between the printer and an electrical outlet. Then turn on the printer’s power switch located at the back of the device.

Question 17

How can I avoid damaging my HP LaserJet Pro M402 series printer?

Accepted Answer

Ensure that you use only the power cord provided with your printer and match it to a compatible voltage source as indicated on the device’s label. Avoid connecting to incompatible voltages or external cables.

Question 18

Why is it important to verify the correct voltage rating when setting up my HP LaserJet Pro M402 series printer?

Accepted Answer

Using incorrect voltage can lead to irreversible damage. Always match your power source with either 110-127 Vac or 220-240 Vac as specified on the printer’s label and operate at a frequency of 50/60 Hz.

Question 19

How do I ensure my HP LaserJet Pro M402 series is properly connected to power?

Accepted Answer

Connect the printer to an appropriate electrical outlet using its included power cable and confirm that the voltage matches the label on your printer which states either 110-127 Vac or 220-240 Vac.

Question 20

Can I use any kind of power cord for my HP LaserJet Pro M402 series?

Accepted Answer

Only the provided power cord should be used to prevent damage and ensure safety. The printer supports voltages ranging from 110-127 Vac or 220-240 Vac with a frequency of 50/60 Hz.

Question 21

Does this printer support mobile printing?

Accepted Answer

Yes, the HP LaserJet Pro M402 and M403 include mobile printing solutions. Details about mobile printing capabilities are available on page 8 of the user guide.

Question 22

What are the printer dimensions and power consumption specifications?

Accepted Answer

Printer dimensions are listed on page 9, while power consumption, electrical specifications, and acoustic emissions information can be found on page 11 of the user guide.

Question 23

What are the different models of HP LaserJet Pro printers covered in this manual?

Accepted Answer

This manual covers six models: M402n, M402d, M402dn, M402dw, M403n, M403d, M403dn, and M403dw. All models are part of the LaserJet Pro M402 and M403 series. You can find support information at www.hp.com/support/ljM402 or www.hp.com/support/ljM403.

Question 24

How do I load paper into Tray 1?

Accepted Answer

Instructions for loading Tray 1 are covered in Chapter 2 on page 14, which includes an introduction and guidance on proper paper orientation. The manual provides detailed steps to ensure correct paper placement.

Question 25

How do I load paper into the different trays on this printer?

Accepted Answer

The printer has three paper trays with specific loading procedures. Detailed instructions for loading Tray 1 are on page 14, Tray 2 on page 18, and Tray 3 on page 21. Each section includes information about paper orientation for proper printing.

Question 26

What is the operating environmental range for the HP LaserJet Pro M402 and M403?

Accepted Answer

Operating environmental range specifications are provided on page 11 of the user guide. Please refer to this page for temperature and humidity requirements.

Question 27

Where can I order supplies, accessories, and parts for my printer?

Accepted Answer

The user guide provides information about ordering supplies, accessories, and customer self-repair parts on page 26. The manual includes details on where and how to order these items. (Page 26)

Question 28

Can I print envelopes on the HP LaserJet Pro M402 and M403?

Accepted Answer

Yes, the printer supports envelope printing. Instructions for loading and printing envelopes, including proper envelope orientation, are provided on pages 24. (Page 24)

Question 29

Can this printer print envelopes, and if so, how?

Accepted Answer

Yes, this printer can print envelopes. Chapter 2 (page 24) includes instructions for loading and printing envelopes, including proper envelope orientation and the printing process.

Question 30

What are the physical dimensions of this printer?

Accepted Answer

The printer dimensions are listed in Chapter 1 on page 9 under 'Printer dimensions.' This section provides the specific measurements needed to determine desk or cabinet space requirements.

Question 31

What is the operating environmental range for this printer?

Accepted Answer

The operating environmental range is specified in Chapter 1 on page 11. This information covers the temperature and humidity conditions required for optimal printer performance.

Question 32

Are there mobile printing solutions available for this printer?

Accepted Answer

Yes, Chapter 1 on page 8 includes a section titled 'Mobile printing solutions' that covers available mobile printing options for the M402 and M403 series printers.

Question 33

What should I do if I need to replace the toner cartridge?

Accepted Answer

Chapter 3 (starting on page 28) provides comprehensive instructions for removing and replacing the toner cartridge. The section includes toner-cartridge information and step-by-step procedures for replacement. Refer to page 29 for the detailed removal and installation process.

Question 34

How do I load paper into Tray 2 and Tray 3?

Accepted Answer

Instructions for loading Tray 2 are provided on page 18, and Tray 3 instructions are on page 21 in Chapter 2. Both sections include introductions and proper paper orientation guidelines for each tray.

Question 35

What operating systems are supported by the HP LaserJet Pro M402/M403?

Accepted Answer

The manual includes a section on 'Supported operating systems' on page 7 of Chapter 1. This section details which operating systems are compatible with these printer models.

Question 36

What are the power consumption and electrical specifications for this printer?

Accepted Answer

Chapter 1 on page 11 provides detailed information about power consumption, electrical specifications, and acoustic emissions. This section includes the technical details needed for proper power requirements and installation.

Question 37

Where can I find support and drivers for my HP LaserJet Pro M402 or M403 printer?

Accepted Answer

You can find support for the M402 at www.hp.com/support/ljM402 and for the M403 at www.hp.com/support/ljM403. (Page 1)

Question 38

What should I know about the toner cartridge for this printer?

Accepted Answer

Information about toner cartridges, including specifications and removal/replacement procedures, is covered on pages 28-29. The manual provides step-by-step instructions for replacing the toner cartridge. (Pages 28-29)

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