Is the Kenmore 665 16632 manual available online?

Yes, the complete Kenmore 665.16632 Ultra Wash Dishwasher User Manual is available online at Manuals Plus for free access and reference.

Why does my dishwasher not fill properly?

Common causes for low/no water filling include a plugged fill valve line, overfill switch being stuck open or improper leveling. Check for debris clogging screens, verify switch operation and correct level settings.

What does error code F9E4 mean?

Error F9E4 indicates an issue with the Lower Spray Arm (LSA) motor or sensor. This occurs on certain models during diagnostics if the LSA doesn't work properly, showing as inoperative motor.

How do I check the door switch operation?

If the door switch is causing a problem, measure resistance of door switch contacts while operating the latch assembly. Resistance should be low and consistent with proper mechanical contact.

Why does my dishwasher shut off when I press Start/Resume?

If the dishwasher stops upon pressing Start/Resume, likely cause is a stuck door switch. Unplug power and inspect connections for shorted wires or faulty components in that circuit.

What does error code 6-4 indicate?

Error 6-4 signifies overfill detection. Check if the float switch is stuck open, ensure dishwasher is level, and confirm items are not causing blockage under the float switching mechanism.

How do I perform a service diagnostic cycle?

To initiate diagnostics, press three keys in sequence (1-2-3, 1-2-3, 1-2-3) with no longer than one second between presses when the dishwasher is idle. Closing the door starts the test cycle.

What sections are included in the Kenmore 665 16632 manual?

The manual includes Product Description, Specifications, Features, Setup Instructions, How to Use, Troubleshooting, Error Codes, and FAQ sections. These sections provide comprehensive information about the dishwasher's features, installation, operation, and maintenance.

What are the key features of the Kenmore 665 16632 Ultra Wash Dishwasher?

The Features section describes the dishwasher's unique features and functionalities. The Kenmore 665.16632 is an Ultra Wash model with various capabilities designed to enhance dishwashing performance.

Kenmore 665 16632 Dishwasher — Manual, FAQ & Troubleshooting

Name: Kenmore 665 16632 Dishwasher
Brand: Kenmore

Page 1

![image 1](Technical_Reference_Manual_-_22110313_images/imageFile1.png)

####### Manual No. 22110313

Kenmore Elite 2013 Stainless Steel Tall Tub Dishwashers

![image 2](Technical_Reference_Manual_-_22110313_images/imageFile2.png)

![image 3](Technical_Reference_Manual_-_22110313_images/imageFile3.png)

####### Model Numbers:

665.12762K310 665.12763K310 665.12764K310 665.12769K310 665.12772K310 665.12773K310 665.12774K310 665.12779K310 665.12782K310 665.12783K310 665.12789K310 665.12793K310 665.12803K310

Confidential - Sears Internal Technical Reference Material Do Not Distribute to Anyone Other Than A Sears Associate

FORWARD

This Kenmore Manual, “Kenmore Elite 2013 Stainless Steel Tall Tub Dishwashers,” provides the technician with information on the installation, operation, and service of the “Global Wash System" with variable speed wash and drain motors. For specific operating information on the model being serviced, refer to the “Use and Care Guide” provided with the dishwasher.

GOALS AND OBJECTIVES

The goal of this Manual is to provide information that will enable the service technician to properly diagnose malfunctions and repair the "Kenmore Elite 2013 Stainless Steel Tall Tub Dishwashers.”

The objectives of this Job Aid are to:

• Understand and follow proper safety precautions.

• Successfully troubleshoot and diagnose malfunctions.

• Successfully perform necessary repairs.

• Successfully return the product to its proper operational status.

|Sears Brands Management Corporation assumes no responsibility for any repairs made on our products by anyone other than Authorized Factory Service Technicians.| |---|

DISHWASHER SAFETY.........................................................................................................................1-2 BEFORE USING YOUR DISHWASHER ..................................................................................................1-3 MODEL & SERIAL NUMBER LABEL .....................................................................................................1-4 TECH SHEET LOCATION.......................................................................................................................1-4 PRODUCT SPECIFICATIONS ................................................................................................................1-5 PARTS & FEATURES.............................................................................................................................1-6

########## SECTION 2 — CUSTOMER INFORMATION

CUSTOMER TROUBLESHOOTING .......................................................................................................2-2 NOTES .................................................................................................................................................2-4

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########## SECTION 3 — COMPONENT ACCESS

INSULATION BLANKET........................................................................................................................3-2 DOOR LATCH STRIKE...........................................................................................................................3-2 DOOR SPRING ADJUSTMENT .............................................................................................................3-3 WATER INLET & DRAIN HOSE .............................................................................................................3-3 OVERFILL ASSEMBLY ..........................................................................................................................3-4 ACCESSING DOOR COMPONENTS......................................................................................................3-5 REMOVING USER INTERFACE.............................................................................................................3-6 REMOVING LATCH ASSEMBLY............................................................................................................3-7 REMOVING ELECTRONIC CONTROL BOARD ......................................................................................3-8 REMOVING DISPENSER ASSEMBLY....................................................................................................3-9 SPRAY ARMS, FEED TUBE, AND MANIFOLD.....................................................................................3-10 TUB COMPONENTS — STAINLESS STEEL TUB MODELS ...................................................................3-11 REMOVING THE UPPER RACK(S) ......................................................................................................3-12 REMOVING LOWER SPRAY ARM ......................................................................................................3-13 REMOVING FILTERS..........................................................................................................................3-14 REMOVING TURBOZONE MANIFOLD...............................................................................................3-15 REMOVING DIVERTER DISK..............................................................................................................3-15 UNDER THE TUB COMPONENTS ......................................................................................................3-18 HEATER..............................................................................................................................................3-19 REMOVING SUMP ASSEMBLY & DRAIN PUMP................................................................................3-20 REMOVING OPTICAL WATER INDICATOR ........................................................................................3-23 REMOVING DIVERTER ASSEMBLY....................................................................................................3-24 REMOVING LOWER SPRAY ARM SENSOR ........................................................................................3-25 WASH MOTOR REPLACEMENT.........................................................................................................3-26 NOTES ...............................................................................................................................................3-30

########## SECTION 4 — DIAGNOSTICS & TROUBLESHOOTING

SAFETY WARNINGS ............................................................................................................................4-2 WASH CYCLES .....................................................................................................................................4-3 SERVICE DIAGNOSTIC CYCLE ..............................................................................................................4-4 SERVICE DIAGNOSTIC CYCLE NOTES ..................................................................................................4-5 DIAGNOSTIC GUIDE............................................................................................................................4-5 SERVICE DIAGNOSTICS WITH ERROR CODES.....................................................................................4-6 SERVICE ERROR CODES ......................................................................................................................4-7 TROUBLESHOOTING GUIDE .............................................................................................................4-12

Kenmore Elite 2013 Tall Tub Stainless Steel Dishwasher n iii

TABLE OF CONTENTS (CONTINUED)

########## SECTION 5 — TESTING

SAFETY WARNINGS ............................................................................................................................5-2 WIRING DIAGRAM..............................................................................................................................5-3 CONTROL BOARD INFORMATION/SPECS ..........................................................................................5-4 COMPONENT TESTING .......................................................................................................................5-4 ELECTRONIC CONTROL BOARD ..........................................................................................................5-5 GENERAL THEORY OF OPERATION.....................................................................................................5-6 POWER CHECK ....................................................................................................................................5-6 DOOR SWITCH CIRCUIT ......................................................................................................................5-7 FILL CIRCUIT........................................................................................................................................5-8 DISPENSER CIRCUIT............................................................................................................................5-9 WATER HEATING / HEAT DRY ...........................................................................................................5-10 WATER SENSING WITH OWI SENSOR...............................................................................................5-11 DIVERTER MOTOR ............................................................................................................................5-12 DIVERTER SENSOR / POSITION SWITCH ..........................................................................................5-13 WASH MOTOR (VARIABLE SPEED)....................................................................................................5-14 DRAIN MOTOR (VARIABLE SPEED)...................................................................................................5-15 VENT WAX MOTOR...........................................................................................................................5-16 VENT FAN..........................................................................................................................................5-17 LOWER SPRAY ARM MOTOR ............................................................................................................5-18 LOWER SPRAY ARM SENSOR............................................................................................................5-19 USER INTERFACE...............................................................................................................................5-20

Section 1: General Information

This section provides general safety, parts, and information for the “Kenmore Elite Stainless Steel Tall Tub Dishwasher.”

■ Dishwasher Safety

■ Before Using Your Dishwasher

■ Model & Serial Number Label

■ Tech Sheet Locations

■ Product Specifications

■ Parts & Features

Dishwasher Safety

|You can be killed or seriously injured if you don't immediately

You can be killed or seriously injured if you don't follow

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:

follow instructions.

instructions.

DANGER WARNING

| |---|

|IMPORTANT SAFETY INSTRUCTIONS

WARNING: When using the dishwasher, follow basic precautions, including the following:

■ Read all instructions before using the dishwasher.
■ Use the dishwasher only for its intended function.
■ Use only detergents or rinse agents recommended for use in a dishwasher, and keep them out of the reach of children.
■ When loading items to be washed:

1) Locate sharp items so that they are not likely to damage the door seal; and
2) Load sharp knives with the handles up to reduce the risk of cut-type injuries.

■ Do not wash plastic items unless they are marked “dishwasher safe” or the equivalent. For plastic items not so marked, check the manufacturer’s recommendations.
■ Do not touch the heating element during or immediately after use.
■ Do not operate the dishwasher unless all enclosure panels are properly in place.

■ Do not tamper with controls.
■ Do not abuse, sit on, or stand on the door, lid, or dish racks of the dishwasher.
■ To reduce the risk of injury, do not allow children to play in or on the dishwasher.
■ Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the dishwasher turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.
■ Remove the door or lid to the washing compartment when removing an old dishwasher from service or discarding it.

SAVE THESE INSTRUCTIONS| |---|

|State of California Proposition 65 Warnings: WARNING: This product contains one or more chemicals known to the State of California to cause cancer. WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.| |---|

Before Using Your Dishwasher

| | |---| |Tip Over Hazard Do not use dishwasher until completely installed. Do not push down on open door. Doing so can result in serious injury or cuts.|

| | |---| |Electrical Shock Hazard Electrically ground dishwasher. Connect ground wire to green ground connector in terminal box. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.|

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####### GROUNDING INSTRUCTIONS

• For a grounded, cord-connected dishwasher: The dishwasher must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The dishwasher is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances. WARNING: Improper connection of the equipmentgrounding conductor can result in a risk of electric shock. Check with a qualified electrician or service representative if you are in doubt whether the dishwasher is properly grounded. Do not modify the plug provided with the dishwasher; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

• For a permanently connected dishwasher: The dishwasher must be connected to a grounded metal, permanent wiring system, or an equipment-grounding conductor must be run with the circuit conductors and connected to the equipment-grounding terminal or lead on the dishwasher.

####### SAVE THESE INSTRUCTIONS

• Install where dishwasher is sheltered from the elements. Avoid possible rupture of fill valve from freezing. Such ruptures are not covered by the warranty. See “Storing” section for winter storage information.

• Install and level dishwasher on a floor that will hold the weight, and in an area suitable for its size and use.

• Remove all shipping plugs from hoses and connectors (such as the cap on the drain outlet) before installing. See Installation Instructions or complete information.

Model & Serial Number Label

Model & Serial Number Label Location

![image 4](Technical_Reference_Manual_-_22110313_images/imageFile4.png)

Tech Sheet Location

Tech Sheet Location (Behind Toe Kick Panel)

![image 5](Technical_Reference_Manual_-_22110313_images/imageFile5.png)

Product Specifications

|DISHASHER SPECIFICATIONS|DISHASHER SPECIFICATIONS| |---|---| |Line Voltage:|120V AC| |Frequency:|60 Hz| |Amps:|10A| |Low Volts Power Supply:|+15V, +13V, +5V, +3.3| | | | |Water Pressure:|120 psi Max, 20 psi Min| |Supply Water Temperature:|Minimum - 120° F (49° C)| | | | |Control:|Electronic Control w/Integrated VSM Control| |Wash Motor:|3-Phase Variable Speed Motor (VSM)| |Drain Motor:|3-Phase Variable Speed Motor (VSM)| |Diverter Motor:|120V AC| |Fill Valve:|120V AC| |Heater:|120V AC| |Dispenser:|120V AC| |Spray Arm Motor:|120V AC (some models)| |Fan Motor:|+5V DC (some models)| | | | |Sensors:|Temperature Sensor Water Sensor (OWI) Spray Arm Sensor (some models)| |Switches:|Diverter Position Switch (5V DC) Door Switch (13V DC) Float Switch (120V AC)| | | |

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|FUNCTION CODE|PROBLEM CODE|CAUSES|WHAT TO CHECK| |---|---|---|---| |3-THERMISTOR/ OWI|3-FAILED CALIBRATION|OWI FAILURE|1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. REMOVE OWI AND CHECK LENS SURFACE. LENS SHOULD BE CLEAR AND SURFACE SHOULD BE FREE OF DEBRIS AND SCRATCHES. CLEAN LENS OR REPLACE OWI AS NEEDED.
3. CHECK ALL CONNECTIONS IN SOIL SENSING CIRCUIT WITH METER, FIX/REPLACE BAD CONNECTION / PART.

NOTE: RUN DIAGNOSTICS CYCLE AFTER INSTALLING NEW OWI TO FORCE CALIBRATION ON NEXT REGULAR WASH CYCLE.| |3-THERMISTOR/ OWI|3-FAILED CALIBRATION|DRAIN HOSE CHECK VALVE NOT SEALING.|DIRTY WATER BACKS INTO DISHWASHER AFTER DRAINING.

1. DISCONNECT DRAIN HOSE AT PLUMBING CONNECTION.
2. ELEVATE HOSE ABOVE DISHWASHER AND FILL WITH WATER. IF WATER FLOWS INTO DISHWASHER, REPLACE ENTIRE DRAIN LOOP (INSTALL AS HIGH AS POSSIBLE AND ATTACH TO UNDERSIDE OF COUNTERTOP IF POSSIBLE).
| |4-WASH MOTOR|4-MOTOR FAILURE|LOOSE CONNECTION IN WASH MOTOR CIRCUIT AND/OR OPEN WASH MOTOR.|1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. CHECK ALL CONNECTIONS IN WASH MOTOR CIRCUIT WITH METER, FIX/REPLACE OPEN CONNECTION / PART.
| |4-WASH MOTOR|4-MOTOR FAILURE|MOTOR FUSE ON CONTROL OPEN.|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 (NEXT TO METER CHECK DIAGRAM).| |4-WASH MOTOR|4-MOTOR FAILURE|FAULTY WASH MOTOR DRIVE CIRCUIT ON THE CONTROL.|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 (NEXT TO METER CHECK DIAGRAM).| |4-WASH MOTOR|4-MOTOR FAILURE|FAULTY WASH MOTOR|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 (NEXT TO METER CHECK DIAGRAM).| |5-DOOR SWITCH|1-DOOR STUCK OPEN|DOOR WAS NOT LATCHED WITHIN 3 SECONDS OF PRESSING THE START / RESUME KEY.|INSTRUCT CUSTOMER. REFER TO USE & CARE GUIDE.| |5-DOOR SWITCH|1-DOOR STUCK OPEN|LOOSE CONNECTION IN DOOR SWITCH CIRCUIT AND/OR DOOR SWITCH CONTACTS STUCK OPEN AND / OR DOOR SWITCH NOT MAKING CONTACT:

- FAULTY OR SLOPPY DOOR LATCH ASSEMBLY (WHICH CAN BE AGGRAVATED BY HIGH DOOR CLOSURE FORCE KEEPING STRIKE PLATE FROM FULLY SEATING).
- FAULTY DOOR SWITCH (HIGH RESISTANCE).
|1. CHECK STRIKE PLATE AND DOOR CLOSURE FORCE. VERIFY DOOR SEAL IS SEATED PROPERLY. CHECK FOR INTERFERENCE BETWEEN DISH RACKS AND DOOR. TRY BENDING STRIKE PLATE DOWN FOR BETTER ENGAGEMENT.
2. UNPLUG DISHWASHER OR DISCONNECT POWER.
3. CHECK DOOR SWITCH CONTACTS AND ALL CONNECTIONS IN THE DOOR SWITCH CIRCUIT WITH METER, WHILE OPENING AND CLOSING THE DOOR LATCH.

- IF HIGH RESISTANCE WITH DOOR CLOSED, CHECK / FIX LOOSE CONNECTIONS.

4. MEASURE RESISTANCE OF DOOR SWITCH CONTACTS WHILE CHECKING MECHANICAL OPERATION OF LATCH ASSEMBLY. CHECK FOR BROKEN PLASTIC PIECES ON LATCH ASSEMBLY. REPLACE LATCH IF FAULTY.
| |5-DOOR SWITCH|1-DOOR STUCK OPEN|FAULTY CONTROL|1. WITH DOOR OPEN, VERIFY 13 VDC PRESENT ACROSS P9-5 AND P9-6.
2. IF NO VOLTAGE PRESENT, UNPLUG DISHWASHER OR DISCONNECT POWER AND REPLACE CONTROL.
| |5-DOOR SWITCH|2-DOOR STUCK CLOSED|CONTROL PROGRAMMED TO NOT START IF IT SUSPECTS THE DOOR SWITCH IS STUCK CLOSED. CONTROL LOOKS FOR THE DOOR SWITCH TO OPEN BETWEEN CYCLES.

- CUSTOMER DIDN’T OPEN THE DOOR BETWEEN CYCLES OR DOOR SWITCH CONTACTS STUCK CLOSED.|1. OPEN AND CLOSE DOOR AND THEN PRESS START/RESUME KEY. IF WORKS NOW, INSTRUCT CUSTOMER TO OPEN DOOR BETWEEN CYCLES.
2. UNPLUG DISHWASHER OR DISCONNECT POWER.
3. MEASURE RESISTANCE OF DOOR SWITCH CONTACTS WHILE CHECKING MECHANICAL OPERATION OF LATCH ASSEMBLY.
| |6-INLET WATER|1-LOW/NO WATER (MECHANICAL PROBLEM)|NO WATER TO DISHWASHER.|VERIFY WATER SUPPLY IS TURNED ON AND SUPPLY LINE ADEQUATE.| |6-INLET WATER|1-LOW/NO WATER (MECHANICAL PROBLEM)|BOWLS OR POTS LOADED OR FLIPPED UPSIDE DOWN AND CAPTURED WASH WATER.|INSTRUCT CUSTOMER ON LOADING. REFER TO USE AND CARE GUIDE.| |6-INLET WATER|1-LOW/NO WATER (MECHANICAL PROBLEM)|DRAIN LOOP DETACHED FROM TUB AND/OR IMPROPER DRAIN CONNECTION.|CHECK FOR WATER SIPHONING OUT OF UNIT:

1. ALLOW DISHWASHER TO COMPLETE NORMAL FILL.
2. DRAIN FOR 5-10 SECONDS BY PRESSING CANCEL/DRAIN.
3. OPEN DOOR AND CONFIRM WATER DOES NOT SIPHON OUT OF UNIT. IF IT DOES, CONFIRM DRAIN LOOP IS ATTACHED TO SIDE OF DISHWASHER AND DRAIN HOSE IS CONNECTED TO A DRAIN AT LEAST 50.8 CM (20 INCHES) OFF THE FLOOR.
| |6-INLET WATER|1-LOW/NO WATER (MECHANICAL PROBLEM)|WATER LEAKING FROM DISHWASHER|CHECK FOR LEAKS UNDER DISHWASHER.|

|For Service Technician Use Only| |---|

Service Error Codes #3

|FUNCTION CODE|PROBLEM CODE|CAUSES|WHAT TO CHECK| |---|---|---|---| |6-INLET WATER|1-LOW/NO WATER (MECHANICAL PROBLEM)|FILL VALVE OR WATER LINE PLUGGED WITH DEBRIS.|TURN OFF WATER SUPPLY TO DISHWASHER DISCONNECT WATER, LINE TO INLET VALVE AND INSPECT/CLEAN THE INLET SCREEN OF FILL VALVE AND RECONNECT WATER.| |6-INLET WATER|1-LOW/NO WATER (MECHANICAL PROBLEM)|OVERFILL SWITCH STUCK IN “OVERFILL” POSITION AND/OR DISHWASHER NOT LEVEL.|CHECK OTHER ERROR CODES TO SEE IF 6-4 ALSO OCCURRED. SEE 6 - 4 ERROR CODE BELOW.| |6-INLET WATER|1-LOW/NO WATER (MECHANICAL PROBLEM)|FILL VALVE ELECTRICAL PROBLEM.|CHECK OTHER ERROR CODES TO SEE IF 6-2 ALSO OCCURRED. SEE 6 - 2 ERROR CODE BELOW.| |6-INLET WATER|2-FILL VALVE ELECTRICAL PROBLEM|LOOSE CONNECTION IN FILL VALVE CIRCUIT AND/OR OPEN FILL VALVE SOLENOID.|UNPLUG DISHWASHER OR DISCONNECT POWER AND CHECK RESISTANCES OF FILL VALVE SOLENOID AND ALL CONNECTIONS IN THE FILL CIRCUIT WITH METER. FIX / REPLACE OPEN CONNECTION / PART.| |6-INLET WATER|2-FILL VALVE ELECTRICAL PROBLEM|OPEN FUSE ON CONTROL TO FILL VALVE.|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 (NEXT TO METER CHECK DIAGRAM).| |6-INLET WATER|2-FILL VALVE ELECTRICAL PROBLEM|FAULTY FILL VALVE DRIVE CIRCUIT ON THE CONTROL.|UNPLUG DISHWASHER OR DISCONNECT POWER AND REPLACE CONTROL.| |6-INLET WATER|3-SUDS/AIR IN PUMP|TOO MANY SUDS.|1. ALLOW UNIT TO FILL AND WASH FOR 1 MINUTE. OPEN DOOR AND CHECK FOR EXCESSIVE SUDSING.
2. CONFIRM USING PROPER DISHWASHER DETERGENT, NOT HAND DETERGENT.
3. CHECK FOR EXCESSIVE RINSE AID LEAKAGE.
| |6-INLET WATER|3-SUDS/AIR IN PUMP|BOWLS OR POTS LOADED OR FLIPPED UPSIDE DOWN AND CAPTURED WASH WATER.|INSTRUCT CUSTOMER ON LOADING. REFER TO USE AND CARE MANUAL.| |6-INLET WATER|3-SUDS/AIR IN PUMP|WATER LEAKING FROM DISHWASHER.|CHECK FOR LEAKS UNDER DISHWASHER.| |6-INLET WATER|3-SUDS/AIR IN PUMP|DIVERTER DISK IN SUMP IS MISSING.|REMOVE LOWER SPRAY ARM, TURBO ZONE ASSEMBLY, REAR FEEDTUBE AND OUTLET COVER AND VERIFY WHETHER THE RED DIVERTER DISK IS INSTALLED.| |6-INLET WATER|4-FLOAT SWITCH OPEN|OVERFILL SWITCH STUCK IN “OVERFILL” (OPEN) POSITION AND/OR DISHWASHER NOT LEVEL.|REMOVE ANY ITEMS STUCK UNDER FLOAT. VERIFY THAT THE FLOAT MOVES FREELY AND YOU HEAR THE “CLICK” OF THE SWITCH CONTACTS. CHECK LEVELNESS OF THE DISHWASHER. MEASURE SWITCH RESISTANCE (SEE FILL CIRCUIT DIAGRAM).| |6-INLET WATER|4-FLOAT SWITCH OPEN|DRAIN HOSE CHECK VALVE NOT SEALING.|WATER BACKS INTO DISHWASHER AFTER DRAINING AND ELEVATES WATER LEVEL.

1. DISCONNECT DRAIN HOSE AT PLUMBING CONNECTION.
2. ELEVATE HOSE ABOVE DISHWASHER AND FILL WITH WATER. IF WATER FLOWS INTO DISHWASHER, REPLACE ENTIRE DRAIN LOOP (INSTALL AS HIGH AS POSSIBLE AND ATTACH TO UNDERSIDE OF COUNTERTOP IF POSSIBLE).
| |6-INLET WATER|4-FLOAT SWITCH OPEN|FILL VALVE TRIAC ON CONTROL SHORTED.|IF STILL FILLING WHILE DOOR IS OPEN, FILL VALVE IS MECHANICALLY STUCK OPEN (SEE BELOW). IF NO FILL WITH DOOR OPEN, CHECK OPERATION IN SERVICE DIAGNOSTICS TEST CYCLE. ADVANCE SERVICE CYCLE UNTIL DETERGENT DISPENSER OPENS. FILL VALVE SHOULD BE OFF. LISTEN TO SEE IF DISHWASHER STILL FILLING. IF STILL FILLING, THEN UNPLUG DISHWASHER OR DISCONNECT POWER AND REPLACE CONTROL.| |6-INLET WATER|4-FLOAT SWITCH OPEN|FILL VALVE MECHANICALLY STUCK OPEN.|CONFIRM DISHWASHER FILLS WHILE DOOR IS OPEN. IF YES, THEN UNPLUG DISHWASHER OR DISCONNECT POWER, TURN OFF WATER TO DISHWASHER, REPLACE FILL VALVE. AND TURN WATER BACK ON.| |6-INLET WATER|4-FLOAT SWITCH OPEN|TOO MANY SUDS.|1. ALLOW UNIT TO FILL AND WASH FOR 1 MINUTE. OPEN DOOR AND CHECK FOR EXCESSIVE SUDSING.
2. INSTRUCT CUSTOMER IF USING IMPROPER DISHWASHER DETERGENT (HAND DETERGENT).
3. DISCONNECT POWER & REPLACE DISPENSER IF SEE EXCESSIVE RINSE AID LEAKAGE.
| |6-INLET WATER|4-FLOAT SWITCH OPEN|OPEN FUSE TO FILL VALVE AND OTHER TRIAC LOADS.|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 (NEXT TO METER CHECK DIAGRAM).|

|For Service Technician Use Only| |---|

Service Error Codes #4

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|FUNCTION CODE|PROBLEM CODE|CAUSES|WHAT TO CHECK| |---|---|---|---| |6-INLET WATER|6-COOL WATER|INCOMING WATER UNDER 18 C/65°F.|1. BE SURE DISHWASHER IS CONNECTED TO THE HOT WATER SUPPLY.
2. CONFIRM TEMPERATURE AT SINK (RECOMMENDED 49°C/120°F). INSTRUCT CUSTOMER TO RUN WATER AT SINK BEFORE RUNNING DISHWASHER.
3. UNPLUG DISHWASHER OR DISCONNECT POWER AND CHECK ALL CONNECTIONS AND MEASURE RESISTANCE IN “TEMPERATURE SENSING CIRCUIT”. REPLACE OWI IF RESISTANCE HIGH.
| |7-HEATING|1-NO HEAT|CONTROL PROGRAMMED TO DISABLE HEATER, BUT CONTINUE RUNNING CYCLES, IF IT DETECTS A WATER HEATING PROBLEM.|RUNNING DIAGNOSTICS CLEARS THE CONTROL AND ALLOWS THE HEATER TO TURN ON AGAIN, BUT MUST ALSO CORRECT THE WATER HEATING PROBLEM OR THE CONTROL WILL DISABLE THE HEATER AGAIN. SEE HEATER CIRCUIT PROBLEM BELOW.| |7-HEATING|1-NO HEAT|HEATER CIRCUIT PROBLEM:

- OPEN IN HEATER.
- OPEN CONNECTION OR COMPONENT IN HEATER CIRCUIT.
|1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. MEASURE RESISTANCE OF HEATER AND ALL COMPONENTS AND CONNECTIONS IN WATER HEATING CIRCUIT/ HEAT DRY CIRCUIT. FIX / REPLACE OPEN CONNECTION / PART.
| |7-HEATING|1-NO HEAT|FAULTY HEATER DRIVE CIRCUIT ON THE CONTROL.|UNPLUG DISHWASHER OR DISCONNECT POWER AND REPLACE CONTROL.| |7-HEATING|2-HEATER STUCK ON|FAULTY HEATER DRIVE CIRCUIT ON THE CONTROL.|1. UNPLUG DISHWASHER OR DISCONNECT POWER AND REPLACE CONTROL.
2. INSPECT HEATER AND CONNECTIONS FOR OVERHEATING / SHORTING. IF EVIDENCE OF OVERHEATING OR SHORTS EXISTS, REPLACE.
| |8-DRAINING|1-SLOW DRAIN|OBSTRUCTED DRAIN HOSE OR PATH|1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. CHECK FOR BLOCKAGES FROM SUMP CHECK VALVE TO CUSTOMER’S PLUMBING. POTENTIAL ITEMS, PLUGGED GARBAGE DISPOSER OR PLUG NOT KNOCKED OUT, DRAIN LOOP CHECK VALVE STUCK, AND/OR PLUGGED HOSES.
| |8-DRAINING|1-SLOW DRAIN|DRAIN PUMP IMPELLER FRACTURED OR DAMAGED|UNPLUG DISHWASHER OR DISCONNECT POWER AND REPLACE DRAIN PUMP.| |8-DRAINING|4-DRAIN MOTOR ELECTRICAL PROBLEM|LOOSE CONNECTION IN DRAIN MOTOR CIRCUIT AND/OR OPEN DRAIN MOTOR WINDING.|UNPLUG DISHWASHER OR DISCONNECT POWER AND CHECK RESISTANCES OF DRAIN MOTOR WINDING AND ALL CONNECTIONS IN THE DRAIN CIRCUIT. FIX / REPLACE OPEN CONNECTION / PART.| |8-DRAINING|4-DRAIN MOTOR ELECTRICAL PROBLEM|OPEN FUSE ON CONTROL TO DRAIN MOTOR.|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 NEXT TO METER CHECK DIAGRAM).| |8-DRAINING|4-DRAIN MOTOR ELECTRICAL PROBLEM|FAULTY DRAIN MOTOR DRIVE CIRCUIT ON THE CONTROL.|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 NEXT TO METER CHECK DIAGRAM).| |8-DRAINING|4-DRAIN MOTOR ELECTRICAL PROBLEM|FAULTY DRAIN MOTOR|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 NEXT TO METER CHECK DIAGRAM).| |9-DIVERTER|1-DIVERTER CAN’T FIND POSITION|CORRODED OR LOOSE CONNECTION IN DIVERTER SENSOR / MOTOR CIRCUIT.|1. CHECK OPERATION IN SERVICE DIAGNOSTICS CYCLE. LISTEN FOR CAM CLICKING AS IT ROTATES OR INSPECT SHAFT WITH MIRROR TO SEE IF ROTATING DURING DIVERTER INTERVAL. IF ROTATING, THEN LIKELY THE SENSOR CIRCUIT.
2. UNPLUG DISHWASHER OR DISCONNECT POWER AND CHECK CONNECTIONS / PARTS IN DIVERTER SENSOR AND MOTOR CIRCUIT WITH METER. FIX / REPLACE CONNECTIONS / PARTS.
3. INSPECT DIVERTER SENSOR FOR EVIDENCE OF WATER OR CONTAMINANTS; IF YES, REPLACE.
| |9-DIVERTER|1-DIVERTER CAN’T FIND POSITION|MECHANICAL BINDING OF DIVERTER SHAFT / DISC.|CHECK OPERATION OF DIVERTER MOTOR DURING DIAGNOSTICS. INSPECT DIVERTER SHAFT WITH MIRROR IF MOTOR APPEARS TO BE ON (HUMS, VIBRATES) BUT SEE LIMITED ROTATION, THEN REPLACE DIVERTER AND SEAL.| |9-DIVERTER|1-DIVERTER CAN’T FIND POSITION|OPEN FUSE ON CONTROL TO DIVERTER MOTOR.|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 (NEXT TO METER CHECK DIAGRAM).| |9-DIVERTER|1-DIVERTER CAN’T FIND POSITION|FAULTY DIVERTER MOTOR DRIVE CIRCUIT ON THE CONTROL.|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 (NEXT TO METER CHECK DIAGRAM).| |9-DIVERTER|2-DIVERTER STUCK ON|FAULTY DIVERTER DRIVE CIRCUIT ON THE CONTROL.|1. UNPLUG DISHWASHER OR DISCONNECT POWER AND REPLACE CONTROL.
2. INSPECT DIVERTER MOTOR AND CONNECTIONS FOR OVERHEATING / SHORTING. IF EVIDENCE OF OVERHEATING / SHORTING EXISTS, REPLACE.
|

|For Service Technician Use Only| |---|

Service Error Codes #5

|FUNCTION CODE|PROBLEM CODE|CAUSES|WHAT TO CHECK| |---|---|---|---| |9-DIVERTER|3-DIVERTER DISC MISSING|CONTROL DETECTED DIVERTER DISK IN SUMP IS MISSING.|REMOVE LOWER SPRAY ARM, TURBO ZONE ASSEMBLY, REAR FEED TUBE AND OUTLET COVER AND VERIFY THE ROUND DIVERTER DISK IS INSTALLED.| |9-DIVERTER|4-LOWER SPRAY ARM ERROR|MECHANICAL BINDING OR BLOCKING OF SPRAY ARM.|1. CHECK FOR AND REMOVE ANY BLOCKAGE OF LOWER SPRAY ARM (UTENSILS, POT HANDLES).
2. RUN THE SERVICE DIAGNOSTIC CYCLE AND CHECK FOR THE LSA OPERATION/FAULT DETECTION (NOTE 10). IF FAILURE STILL EXISTS THEN:
3. DISCONNECT POWER FROM THE UNIT AND CHECK WIRING CONNECTION OR DAMAGE AT CONTROLLED LOWER SPRAY ARM MOTOR AND SENSOR.
4. CHECK “TRIAC FUSE DIAGNOSTIC” NEAR “METER CHECK OF LOADS” ON PAGE 1 (REPLACE CONTROL IF OPEN).
5. CHECK FOR OPEN OR SHORTED LSA MOTOR WINDING RESISTANCE. (REPLACE DIVERTER MODULE).
| |9-DIVERTER|4-LOWER SPRAY ARM ERROR|CORRODED OR LOOSE CONNECTION IN SPRAY ARM SENSOR/MOTOR CIRCUIT.|1. CHECK FOR AND REMOVE ANY BLOCKAGE OF LOWER SPRAY ARM (UTENSILS, POT HANDLES).
2. RUN THE SERVICE DIAGNOSTIC CYCLE AND CHECK FOR THE LSA OPERATION/FAULT DETECTION (NOTE 10). IF FAILURE STILL EXISTS THEN:
3. DISCONNECT POWER FROM THE UNIT AND CHECK WIRING CONNECTION OR DAMAGE AT CONTROLLED LOWER SPRAY ARM MOTOR AND SENSOR.
4. CHECK “TRIAC FUSE DIAGNOSTIC” NEAR “METER CHECK OF LOADS” ON PAGE 1 (REPLACE CONTROL IF OPEN).
5. CHECK FOR OPEN OR SHORTED LSA MOTOR WINDING RESISTANCE. (REPLACE DIVERTER MODULE).
| |9-DIVERTER|4-LOWER SPRAY ARM ERROR|OPEN FUSE ON CONTROL TO SPRAY ARM MOTOR.|1. CHECK FOR AND REMOVE ANY BLOCKAGE OF LOWER SPRAY ARM (UTENSILS, POT HANDLES).
2. RUN THE SERVICE DIAGNOSTIC CYCLE AND CHECK FOR THE LSA OPERATION/FAULT DETECTION (NOTE 10). IF FAILURE STILL EXISTS THEN:
3. DISCONNECT POWER FROM THE UNIT AND CHECK WIRING CONNECTION OR DAMAGE AT CONTROLLED LOWER SPRAY ARM MOTOR AND SENSOR.
4. CHECK “TRIAC FUSE DIAGNOSTIC” NEAR “METER CHECK OF LOADS” ON PAGE 1 (REPLACE CONTROL IF OPEN).
5. CHECK FOR OPEN OR SHORTED LSA MOTOR WINDING RESISTANCE. (REPLACE DIVERTER MODULE).
| |9-DIVERTER|4-LOWER SPRAY ARM ERROR|FAULTY SPRAY ARM DRIVE CIRCUIT ON THE CONTROL.|1. CHECK FOR AND REMOVE ANY BLOCKAGE OF LOWER SPRAY ARM (UTENSILS, POT HANDLES).
2. RUN THE SERVICE DIAGNOSTIC CYCLE AND CHECK FOR THE LSA OPERATION/FAULT DETECTION (NOTE 10). IF FAILURE STILL EXISTS THEN:
3. DISCONNECT POWER FROM THE UNIT AND CHECK WIRING CONNECTION OR DAMAGE AT CONTROLLED LOWER SPRAY ARM MOTOR AND SENSOR.
4. CHECK “TRIAC FUSE DIAGNOSTIC” NEAR “METER CHECK OF LOADS” ON PAGE 1 (REPLACE CONTROL IF OPEN).
5. CHECK FOR OPEN OR SHORTED LSA MOTOR WINDING RESISTANCE. (REPLACE DIVERTER MODULE).
| |10-OTHER|1-DISPENSER ELECTRICAL PROBLEM|LOOSE CONNECTION IN DISPENSER CIRCUIT AND/OR OPEN DISPENSER SOLENOID.|UNPLUG DISHWASHER OR DISCONNECT POWER AND CHECK RESISTANCES OF DISPENSER SOLENOID OR WAX MOTOR AND ALL CONNECTIONS IN THE DISPENSER CIRCUIT. FIX / REPLACE OPEN CONNECTION / PART.| |10-OTHER|1-DISPENSER ELECTRICAL PROBLEM|OPEN FUSE ON CONTROL TO DISPENSER.|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 (NEXT TO METER CHECK DIAGRAM).| |10-OTHER|1-DISPENSER ELECTRICAL PROBLEM|FAULTY DISPENSER DRIVE CIRCUIT ON THE CONTROL.|UNPLUG DISHWASHER OR DISCONNECT POWER AND REPLACE CONTROL.| |10-OTHER|2-VENT WAX MOTOR ELECTRICAL PROBLEM (NOT ALL MODELS)|LOOSE CONNECTION IN VENT CIRCUIT AND/OR OPEN VENT WAX MOTOR.|UNPLUG DISHWASHER OR DISCONNECT POWER AND CHECK RESISTANCES OF VENT WAX MOTOR AND ALL CONNECTIONS IN THE VENT CIRCUIT. FIT / REPLACE OPEN CONNECTION / PARTS.| |10-OTHER|2-VENT WAX MOTOR ELECTRICAL PROBLEM (NOT ALL MODELS)|OPEN FUSE ON CONTROL TO VENT.|REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 (NEXT TO METER CHECK DIAGRAM).| |10-OTHER|2-VENT WAX MOTOR ELECTRICAL PROBLEM (NOT ALL MODELS)|FAULTY VENT DRIVE CIRCUIT ON THE CONTROL.|UNPLUG DISHWASHER OR DISCONNECT POWER AND REPLACE CONTROL.| |10-OTHER|3-DRYING FAN ERROR (ON MODELS WITH FAN)|LOOSE CONNECTION IN FAN CIRCUIT AND/OR OPEN FAN MOTOR.|UNPLUG DISHWASHER OR DISCONNECT POWER AND CHECK RESISTANCES OF FAN MOTOR AND ALL CONNECTIONS IN THE FAN CIRCUIT. FIX / REPLACE OPEN CONNECTIONS OR FAN.| |10-OTHER|3-DRYING FAN ERROR (ON MODELS WITH FAN)|FAULTY FAN DRIVE CIRCUIT ON THE CONTROL.|UNPLUG DISHWASHER OR DISCONNECT POWER AND REPLACE CONTROL.|

############# NOTES:

■ For resistance checks, refer to the “Dishwasher Strip Circuits” section.

■ For checking operation with diagnostics, refer to “Service Diagnostics Cycle” section.

■ For information on Normal Cycle, 1-Hour Cycle, and Pots & Pans Cycle, See “Wash Cycle Operation” section.

Page 56

|CUSTOMER DESCRIPTION|POTENTIAL CAUSES|CHECK|RELATED ERROR CODES| |---|---|---|---| |CLEAN LED FLASHES|CONTROL PROGRAMMED WITH SELF DIAGNOSTICS.|READ FUNCTION CODE BEING DISPLAYED TO CUSTOMER AND REFER TO FUNCTION CODES PORTION OF ERROR CODE TABLE. RUN SERVICE DIAGNOSTICS TEST CYCLE TO READ FULL HISTORY OF ERROR CODES.| | |WON’T RUN or POWER UP (“DEAD” KEYPAD/CONSOLE)

- NO OPERATION
- NO KEYPAD RESPONSE
- NO LEDS OR DISPLAY
|NO POWER TO UNIT OR BAD CONNECTION.|CHECK FUSES, CIRCUIT BREAKERS AND JUNCTION BOX CONNECTIONS.| | |WON’T RUN or POWER UP (“DEAD” KEYPAD/CONSOLE)

- NO OPERATION
- NO KEYPAD RESPONSE
- NO LEDS OR DISPLAY
|LOOSE CONNECTIONS IN DISHWASHER POWER UP CIRCUIT OR BETWEEN KEYPAD(S) AND CONTROL.|1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. CHECK CONTINUITY POWER CONNECTIONS TO CONTROL AND CONNECTIONS BETWEEN KEYPAD(S) AND CONTROL.
| | |WON’T RUN or POWER UP (“DEAD” KEYPAD/CONSOLE)

- NO OPERATION
- NO KEYPAD RESPONSE
- NO LEDS OR DISPLAY
|MODEL HAS AN LCD DISPLAY AND THE CONTROL HAS BEEN EXCHANGED FOR ONE THAT IS NOT COMPATIBLE WITH THE LCD DISPLAY MODULE.|VERIFY CORRECT CONTROL IS INSTALLED. CONTROL SHOULD HAVE NO 4-PIN USER INTERFACE CONNECTOR PRESENT AT P1A IF IT IS CONFIGURED FOR AN LCD MODEL . REPLACE CONTROL.| | |WON’T RUN or POWER UP (“DEAD” KEYPAD/CONSOLE)

- NO OPERATION
- NO KEYPAD RESPONSE
- NO LEDS OR DISPLAY
|FAULTY USER INTERFACE OR CONTROL|1. UNPLUG DISHWASHER OR DISCONNECT POWER. DISASSEMBLE DOOR AND INSPECT CONTROL POWER CONNECTOR (P4) AND ADJACENT PC BOARD FOR DAMAGE. REPLACE AS NEEDED.
2. REFER TO SERVICE ERROR CODES TABLE FOR STUCK KEY (2-1). RUN THE DIAGNOSTIC CHECK, ITEM (1).

-IF DRAIN MOTOR TURNS ON, CONTROL IS OK. REPLACE THE UI.
-IF DRAIN MOTOR DOES NOT TURN ON, REPLACE CONTROL.

3. INSPECT UI CABLE FOR LOOSE OR DAMAGED WIRING. REPLACE AS NEEDED.
4. INSPECT UI ASSEMBLY FOR DAMAGE OR CONTAMINATION. REPLACE UI AS NEEDED.
|2-1| |WON’T RUN AND LED FOR START/RESUME KEY IS BLINKING SLOWLY|BY DESIGN, IF THE DOOR IS OPENED FOR MORE THAN 5 SECONDS OR POWER IS INTERRUPTED DURING A CYCLE, THE USER MUST PRESS THE START/RESUME KEY TO RESUME OPERATION.|INSTRUCT CUSTOMER. REFER TO USE & CARE MANUAL.| | |WON’T RUN AND LED FOR START/RESUME KEY IS BLINKING SLOWLY|START/RESUME KEY NOT RESPONDING.|SEE “ONE OR MORE KEYS WON’T RESPOND”.| | |WON’T RUN AND LED FOR START/RESUME KEY IS BLINKING SLOWLY|CONTROL DETECTED DOOR SWITCH PROBLEM.|REFER TO SERVICE ERROR CODES TABLE.|5-1| |WON’T RUN AND LED ABOVE KEY IS FLASHING RAPIDLY AND CONTINUOUSLY|STUCK KEY / SHORT CIRCUIT(S) IN KEYPAD OR IN CONTROL’S INPUT LINES THAT READ THE KEYS.|REFER TO SERVICE ERROR CODES TABLE.|2-1| |WON’T RUN AND ALL LEDS ON|SOFTWARE / HARDWARE INCOMPATIBILITY PROBLEM WITH CONTROL.|REFER TO SERVICE ERROR CODES TABLE.|1-2| |WON’T START AND START/ RESUME KEY LED FLASHES 3 TIMES WHEN START/ RESUME KEY IS PRESSED|CONTROL LOOKING FOR DOOR TO OPEN BETWEEN CYCLES:

- CUSTOMER HAS NOT OPENED DOOR SINCE LAST CYCLE.
- DOOR SWITCH CONTACTS STUCK CLOSED.
|REFER TO SERVICE ERROR CODES TABLE.|5-2| |WON’T ACCEPT KEY PRESSES AND CONTROL LOCK LED ON|CONTROL LOCKOUT FEATURE ACCIDENTALLY TURNED ON BY CUSTOMER.|INSTRUCT CUSTOMER. REFER TO U &C MANUAL (PRESS & HOLD CONTROL LOCK KEY 5 SEC TO TURN ON/OFF).|2-1|

|CUSTOMER DESCRIPTION|POTENTIAL CAUSES|CHECK|RELATED ERROR CODES| |---|---|---|---| |ONE OR MORE KEYS WON’T RESPOND (BUT SOME KEYS WORK)

-OR UNUSUAL LED/ DISPLAY / KEY BEHAVIOR|STUCK KEY / SHORT CIRCUIT(S) IN KEYPAD OR IN CONTROL’S INPUT LINES THAT READ THE KEYS.|REFER TO SERVICE ERROR CODES TABLE.| | |ONE OR MORE KEYS WON’T RESPOND (BUT SOME KEYS WORK)

-OR UNUSUAL LED/ DISPLAY / KEY BEHAVIOR|CAPACITIVE TOUCH KEYPAD ADHESIVE COMING LOOSE FROM CONSOLE.|1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. INSPECT KEYPAD BOARD FOR SEPARATION FROM CONSOLE. REPLACE KEYPAD AND CONSOLE IF SEPARATION IS SEEN.
| | |ONE OR MORE KEYS WON’T RESPOND (BUT SOME KEYS WORK)

-OR UNUSUAL LED/ DISPLAY / KEY BEHAVIOR|LOOSE CONNECTIONS BETWEEN KEYPAD AND CONTROL AND / OR BENT OR CONTAMINATED CONNECTOR PINS.|1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. INSPECT CONNECTIONS IN USER INTERFACE CIRCUITS. RECONNECT LOOSE CONNECTIONS. REPLACE PART(S) IF PINS DAMAGED OR CONTAMINATED.
|2-2| |ONE OR MORE KEYS WON’T RESPOND (BUT SOME KEYS WORK)

-OR UNUSUAL LED/ DISPLAY / KEY BEHAVIOR|EXCESSIVE CONDENSATION ON USER INTERFACE PARTS DUE TO VENT AND/OR FAN PROBLEM.|CHECK ERROR HISTORY FOR 10-2 VENT ERROR OR 10-3 FAN ERROR. REFER TO SERVICE ERROR CODES TABLE.|10-2
10-3
| |ONE OR MORE KEYS WON’T RESPOND (BUT SOME KEYS WORK)

-OR UNUSUAL LED/ DISPLAY / KEY BEHAVIOR|DEFECTIVE USER INTERFACE|1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. REPLACE USER INTERFACE CONSOLE ASSEMBLY.
| | |DISHWASHER BEEPS CONSTANTLY (FOR MODELS WITH BEEPERS)|USER OPENED DOOR DURING CYCLE AND CLOSED DOOR WITHOUT PRESSING START / RESUME TO RESUME CYCLE.|INSTRUCT CUSTOMER. DISHWASHER CONTROL IS DESIGNED TO BEEP IF DISHWASHER IS IN “CYCLE INTERRUPT” MODE WITH DOOR LATCHED. CONTROL WILL STOP BEEPING WHEN DOOR IS OPENED AND/OR START / RESUME KEY IS PRESSED TO RESUME CYCLE.| | |DISHWASHER BEEPS CONSTANTLY (FOR MODELS WITH BEEPERS)|NORMAL BEEPER OPERATION IS EXCESSIVE TO CUSTOMER.|INSTRUCT CUSTOMER HOW TO TURN BEEPER OFF/ON. PRESS AND HOLD HI TEMP KEY FOR 3 SECONDS (TONE SOUNDS).| | |DISHWASHER BEEPS CONSTANTLY (FOR MODELS WITH BEEPERS)|DOOR NOT OPENED BETWEEN THE CYCLES.|INSTRUCT CUSTOMER. CONTROL WILL BEEP IF NEW CYCLE STARTED AND THE DISHWASHER DOOR WAS NOT OPENED SINCE THE LAST COMPLETED CYCLE.|5-2| |LONG CYCLES AND/OR STUCK IN CERTAIN PART OF CYCLE|AS PART OF NORMAL OPERATION, THE DISHWASHER PAUSES 2 OR 3 TIMES DURING THE CYCLE FOR THERMAL HOLDS AND ADVANCES ONCE TEMPERATURE IS MET.|INSTRUCT CUSTOMER. EXPLAIN THERMAL HOLDS AND HOW THE CYCLE PAUSES WHEN THEY OCCUR. EXPLAIN HOW TODAY’S MORE ENERGY EFFICIENT DISHWASHERS RUN LONGER CYCLES BUT USE LESS ENERGY OVERALL.| | |LONG CYCLES AND/OR STUCK IN CERTAIN PART OF CYCLE|OWI SOIL SENSOR PICKING HIGH SOIL CYCLE TOO OFTEN.|1. RUN SERVICE DIAGNOSTICS CYCLE TO CHECK IF OWI SHOWING HIGH SOIL WITH CLEAR WATER.
2. CHECK LENS SURFACE. CLEAN IF NEEDED.
3. UNPLUG DISHWASHER OR DISCONNECT POWER.
4. REPLACE OWI & RUN DIAGNOSTICS AFTER INSTALLING NEW OWI TO FORCE CALIBRATION ON NEXT WASH CYCLE.
| | |LONG CYCLES AND/OR STUCK IN CERTAIN PART OF CYCLE|A WATER HEATING PROBLEM COULD CAUSE LONG CYCLES BUT WILL TYPICALLY CAUSE A “WATER HEATING FAULT”.|REFER TO SERVICE ERROR CODES TABLE.|7-1| |LONG CYCLES AND/OR STUCK IN CERTAIN PART OF CYCLE|HEATER TAKES A LONG TIME TO HEAT WATER WITH LOW VOLTAGE.|CHECK FOR AT LEAST 100VAC AT POWER SOURCE.| | |LONG CYCLES AND/OR STUCK IN CERTAIN PART OF CYCLE|INCOMING WATER TOO COLD|REFER TO SERVICE ERROR CODES TABLE.|6-6| |LONG CYCLES AND/OR STUCK IN CERTAIN PART OF CYCLE|SUDS / AIR IN PUMP REQUIRES REPEATED WASH PERIODS.|REFER TO SERVICE ERROR CODES TABLE.|6-3| |LONG CYCLES AND/OR STUCK IN CERTAIN PART OF CYCLE|OWI OR NTC SENSOR PROBLEM.|REFER TO SERVICE ERROR CODES TABLE.|3-1, 3-3| |LEDS/OR DISPLAYS RUN FOR SHORT TIME (BUT NO LOADS RUNNING) AND THEN SHUTS OFF|UNIT IS IN SALES DEMO MODE.|CHECK OPERATION OF CANCEL KEY; IF NO CANCEL LED RESPONSE TO MULTIPLE CANCEL KEY PRESSES, THE CONTROL IS LIKELY IN SALES DEMO MODE. RUN SERVICE DIAGNOSTICS CYCLE TO CLEAR DEMO MODE.| | |LEDS/OR DISPLAYS RUN FOR SHORT TIME (BUT NO LOADS RUNNING) AND THEN SHUTS OFF|OPEN F8 (WASH MOTOR) FUSE OR F9 (TRIAC LOAD FUSE) ON CONTROL DISABLED LOADS.|REFER TO FUSE SERVICE & RESISTANCE CHECKS ON PAGE 1 (NEXT TO METER CHECK DIAGRAM).| | |CAN START A CYCLE BUT ONLY RUNS FOR A SHORT TIME - DOES NOT COMPLETE CYCLE (CLEAN LED OR COMPLETE MIGHT ALSO BLINK)|CONTROL CANCELLED CYCLE DUE TO ERROR DETECTED WITH WASH MOTOR, DRAIN MOTOR, LOW WATER OR SUDS.|REFER TO SERVICE ERROR CODES TABLE.|4-4 6-1, 6-3 8-4| |CAN START A CYCLE BUT ONLY RUNS FOR A SHORT TIME - DOES NOT COMPLETE CYCLE (CLEAN LED OR COMPLETE MIGHT ALSO BLINK)|UNIT IN SALES DEMO MODE|RUN SERVICE DIAGNOSTICS CYCLE TO CLEAR DEMO MODE.| |

|CUSTOMER DESCRIPTION|POTENTIAL CAUSES|CHECK|RELATED ERROR CODES| |---|---|---|---| |WILL NOT DRAIN OR EXCESS WATER LEFT IN DISHWASHER.

NOTE: CHECK ERROR HISTORY. IF NO ERROR CODES FOR ELECTRICAL PROBLEMS, PROBLEM IS MECHANICAL. DO NOT REPLACE CONTROL.|DRAIN LOOP CHECK VALVE NOT SEALING.|1. DISCONNECT DRAIN HOSE AT PLUMBING CONNECTION.
2. ELEVATE HOSE ABOVE DISHWASHER AND FILL WITH WATER. IF WATER FLOWS INTO DISHWASHER, REPLACE ENTIRE DRAIN LOOP (INSTALL AS HIGH AS POSSIBLE).
| | |WILL NOT DRAIN OR EXCESS WATER LEFT IN DISHWASHER.

NOTE: CHECK ERROR HISTORY. IF NO ERROR CODES FOR ELECTRICAL PROBLEMS, PROBLEM IS MECHANICAL. DO NOT REPLACE CONTROL.|CUSTOMER MISUNDERSTANDS WATER LEVEL AFTER DRAIN.|INSTRUCT CUSTOMER. SUMP WILL NORMALLY HAVE ABOUT 2.4 CM (1 INCH) OF WATER REMAINING IN FILTER CUP HOLE AFTER CYCLE.| | |WILL NOT DRAIN OR EXCESS WATER LEFT IN DISHWASHER.

NOTE: CHECK ERROR HISTORY. IF NO ERROR CODES FOR ELECTRICAL PROBLEMS, PROBLEM IS MECHANICAL. DO NOT REPLACE CONTROL.|DRAINING PROBLEM|REFER TO SERVICE ERROR CODES TABLE.|8-1 , 8-4| |LOWER SPRAY ARM BLOCKING THE FILTER CUP REMOVAL. (CONTROLLED ROTATION LOWER SPRAY ARM MODELS).|DOOR OPENED WHILE LOWER SPRAY ARM MOVING.|INSTRUCT CUSTOMER CONTROLLED LOWER SPRAY ARM POWER IS CUT OFF WHEN DOOR IS OPENED.| | |LOWER SPRAY ARM BLOCKING THE FILTER CUP REMOVAL. (CONTROLLED ROTATION LOWER SPRAY ARM MODELS).|CORRODED OR LOOSE CONNECTION IN SPRAY ARM SENSOR/MOTOR CIRCUIT CAUSING LSA TO STOP SOMEWHERE OTHER THAN HOME POSITION (HOME POSITION

= LSA ROUGHLY 5 CLOCKWISE FROM 12 O’CLOCK.|DISCONNECT POWER AND CHECK CONNECTION AT CONTROLLED LOWER SPRAY ARM MOTOR AND SENSOR AT THE CONTROL.

INSPECT CONNECTORS FOR WATER AND CONTAMINATION AND REPLACE AS NEEDED.

RUN THE SERVICE DIAGNOSTIC CYCLE AND CHECK FOR THE LSA MOTOR/SENSOR OPERATION (NOTE 10). REFER TO SERVICE ERROR CODE TABLE.|9-4| |DETERGENT NOT DISPENSING OR DETERGENT LEFT IN DISPENSER NOTE: CHECK ERROR HISTORY IF NO ERROR CODES FOR ELECTRICAL PROBLEMS, PROBLEM IS MECHANICAL. DO NOT REPLACE CONTROL|ITEM IN LOWER RACK BLOCKED LID OR BLOCKED SPRAY OF WATER TO DISPENSER.|INSTRUCT CUSTOMER ON PROPER DISH LOADING.| | |DETERGENT NOT DISPENSING OR DETERGENT LEFT IN DISPENSER NOTE: CHECK ERROR HISTORY IF NO ERROR CODES FOR ELECTRICAL PROBLEMS, PROBLEM IS MECHANICAL. DO NOT REPLACE CONTROL|MECHANICAL BINDING OF DISPENSER LID.|1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. CHECK/REPLACE DISPENSER.
| | |DETERGENT NOT DISPENSING OR DETERGENT LEFT IN DISPENSER NOTE: CHECK ERROR HISTORY IF NO ERROR CODES FOR ELECTRICAL PROBLEMS, PROBLEM IS MECHANICAL. DO NOT REPLACE CONTROL|LID LATCH BINDING DUE TO EXCESS DETERGENT IN MECHANISM.|INSTRUCT CUSTOMER ON PROPER DISPENSER FILLING.| | |DETERGENT NOT DISPENSING OR DETERGENT LEFT IN DISPENSER NOTE: CHECK ERROR HISTORY IF NO ERROR CODES FOR ELECTRICAL PROBLEMS, PROBLEM IS MECHANICAL. DO NOT REPLACE CONTROL|DISPENSER ELECTRICAL PROBLEM|REFER TO SERVICE ERROR CODES TABLE.|10-1| |DETERGENT NOT DISPENSING OR DETERGENT LEFT IN DISPENSER NOTE: CHECK ERROR HISTORY IF NO ERROR CODES FOR ELECTRICAL PROBLEMS, PROBLEM IS MECHANICAL. DO NOT REPLACE CONTROL|CONTROL CANCELLED CYCLE DUE TO ERROR DETECTED WITH WASH MOTOR, DRAIN MOTOR, LOW WATER, OR SUDS.|REFER TO SERVICE ERROR CODES TABLE.|4-4 6-1, 6-3 8-4|

Page 57

|POOR WASH|CYCLE SELECTION OF CUSTOMER NOT APPROPRIATE FOR DISH LOAD.|INSTRUCT CUSTOMER ON CYCLE SELECTION. RECOMMEND “HIGH TEMP” OPTION FOR WASH PERFORMANCE BOOST.| | |POOR WASH|PLUGGED OR DAMAGED SCREENS.|INSPECT FOLLOWING THREE SCREENS:

- FILTER CUP COARSE SCREEN
- FILTER CUP FINE SCREEN
- SUMP FINE SCREEN
| | |POOR WASH|SPRAY ARMS NOT ROTATING OR PLUGGED.|1. CHECK ARM ROTATION. IF ARMS BLOCKED BY DISH ITEM, INSTRUCT CUSTOMER. ALSO CHECK FOR CORRECT UPPER SPRAY ARM ALIGNMENT WITH DOCKING STATION LOCATED ON FEED TUBE AT BACK TUB WALL.
2. CHECK NOZZLES; IF PLUGGED CLEAN NOZZLES AND CONFIRM FILTERS INSTALLED PROPERLY.
3. CONTROLLED LOWER SPRAY ARM MOTOR FAILED. CHECK SPRAY ARM MOVING IN BOTH DIRECTIONS DURING DIAGNOSTICS CYCLE.
|9-4| |POOR WASH|POOR WASH DUE TO DRAINING, DISPENSING &/OR TEMPERATURE PROBLEMS.|SEE “WILL NOT DRAIN OR EXCESS WATER LEFT IN UNIT”, OR “DETERGENT NOT DISPENSING OR DETERGENT LEFT IN DISPENSER”, OR DETAILS ON TEMPERATURE SENSING IN “LONG CYCLES AND/OR STUCK IN CERTAIN PART OF CYCLE”.| | |POOR WASH|CONTROL CANCELLED CYCLE DUE TO ERROR DETECTED WITH WASH MOTOR, DRAIN MOTOR, LOW WATER, OR SUDS.|REFER TO SERVICE ERROR CODES TABLE.|4-4 6-1, 6-3 8-4| |POOR WASH|SOIL SENSOR PROBLEM|REFER TO SERVICE ERROR CODES TABLE NOTE: EVEN IF NO ERROR CODE RECORDED, CONFIRM OWI PASSES ALL OWI CHECKS IN SERVICE DIAGNOSTICS CYCLE AND SEE CHECKS FOR ERROR 3-3.|3-2
3-3
| |POOR WASH|DIVERTER PROBLEM|REFER TO SERVICE ERROR CODES TABLE.|9-1
9-2
| |POOR WASH|DIVERTER DISC MISSING|REMOVE OUTLET COVER AND INSPECT FOR RED PLASTIC DISC THROUGH HOLES IN OUTLET. INSTALL NEW DISC IF MISSING.| |

|CUSTOMER DESCRIPTION|POTENTIAL CAUSES|CHECK|RELATED ERROR CODES| |---|---|---|---| |POOR WASH|HEATING PROBLEM|REFER TO SERVICE ERROR CODES TABLE.|7-1| |POOR WASH|SOFTENER PROBLEM (ONLY SOME MODELS)|REFER TO SERVICE ERROR CODES TABLE.|6-8| |FILM OR SPOTS ON GLASSES AND/OR DISHES|CUSTOMER NOT USING RINSE AID AND/OR HEATED DRY.|CHECK RINSE AID GAGE LEVEL ON DISPENSER;INSTRUCT CUSTOMER HOW TO FILL AND MONITOR ADD / USE RINSE AID.| | |FILM OR SPOTS ON GLASSES AND/OR DISHES|RINSE AID DISPENSER PROBLEM.|REFER TO SERVICE ERROR CODES TABLE.|10-1| |FILM OR SPOTS ON GLASSES AND/OR DISHES|HARD WATER LEAVING FILM ON DISHES.|CHECK WATER HARDNESS. IF HARD, INSTRUCT CUSTOMER TO USE MAXIMUM DETERGENT OR TRY POURING ¼ CUP OF GLASS MAGIC INTO BOTTOM OF DISHWASHER. ALSO RECOMMEND 1 HR WASH CYCLE.| | |FILM OR SPOTS ON GLASSES AND/OR DISHES|HARD WATER LEAVING FILM ON DISHES.|FOR MODELS WITH WATER SOFTENER: CHECK “ADD SALT” LED AT END OF CYCLE; IF ON, ADD SALT; INSTRUCT CUSTOMER.| | |FILM OR SPOTS ON GLASSES AND/OR DISHES|HARD WATER LEAVING FILM ON DISHES.|FOR MODELS WITH WATER SOFTENER: REGEN VALVE ELECTRICAL PROBLEM; REFER TO SERVICE ERROR CODES TABLE.| | |FILM OR SPOTS ON GLASSES AND/OR DISHES|DETERGENT CARRYOVER OR OVER SUDSING.|CHECK WATER HARDNESS. IF BELOW 10 GRAINS, THEN INSTRUCT CUSTOMER TO USE LESS DETERGENT AND RECOMMEND THE “1 HR WASH” CYCLE.|6-3| |FILM OR SPOTS ON GLASSES AND/OR DISHES|ETCHING OF GLASS FROM TOO MUCH DETERGENT AT TOO HIGH OF TEMPERATURE.|CHECK WATER HARDNESS. IF BELOW 10 GRAINS, THEN INSTRUCT CUSTOMER TO USE LESS DETERGENT AND RECOMMEND THE “1 HR WASH” CYCLE.| | |FILM OR SPOTS ON GLASSES AND/OR DISHES|DIVERTER PROBLEMS|REFER TO SERVICE ERROR CODES TABLE.|9-1, 9-2| |FILM OR SPOTS ON GLASSES AND/OR DISHES|DRAIN LOOP CHECK VALVE NOT SEALING.|1. DISCONNECT DRAIN HOSE AT PLUMBING CONNECTION.
2. ELEVATE HOSE ABOVE DISHWASHER AND FILL WITH WATER. IF WATER FLOWS INTO DISHWASHER, REPLACE ENTIRE DRAIN LOOP (INSTALL AS HIGH AS POSSIBLE AND ATTACH TO UNDERSIDE OF COUNTERTOP IF POSSIBLE).
| | |POOR DRY|CUSTOMER NOT USING RINSE AID OR DISPENSER EMPTY.|CHECK RINSE AID GAUGE LEVEL ON DISPENSER; INSTRUCT CUSTOMER HOW TO FILL AND MONITOR ADD / USE RINSE AID.| | |POOR DRY|CUSTOMER NOT USING HEATED DRY OPTION.|RECOMMEND USE OF HEATED DRY OR SMART DRY TO CUSTOMER.| | |POOR DRY|RINSE AID DISPENSER PROBLEM|REFER TO SERVICE ERROR CODES TABLE.|10-1| |POOR DRY|VENT STUCK CLOSED DUE TO PILOT RELAY STUCK ON (NOT ALL MODELS).|REFER TO SERVICE ERROR CODES TABLE.|1-1| |POOR DRY|FAN PROBLEM (ON MODELS WITH FAN)|REFER TO SERVICE ERROR CODES TABLE.|10-3| |POOR DRY|CONTROL CANCELLED CYCLE DUE TO ERROR DETECTED WITH WASH MOTOR, DRAIN MOTOR, LOW WATER, OR SUDS.|REFER TO SERVICE ERROR CODES TABLE.|4-4 6-1, 6-3 8-4| |POOR DRY|HEATING PROBLEM|REFER TO SERVICE ERROR CODES TABLE.|7-1| |SANITIZED LED BLINKS OR INCOMPLETE SANITIZATION MESSAGE AT END OF CYCLE

(CONTROL COULD NOT CONFIRM SANITIZATION ACHIEVED)|DOOR OPENED DURING FINAL RINSE OR DRY.|INSTRUCT CUSTOMER.| | |SANITIZED LED BLINKS OR INCOMPLETE SANITIZATION MESSAGE AT END OF CYCLE

(CONTROL COULD NOT CONFIRM SANITIZATION ACHIEVED)|INCOMING WATER TOO COLD.|REFER TO SERVICE ERROR CODES TABLE.|6-6| |SANITIZED LED BLINKS OR INCOMPLETE SANITIZATION MESSAGE AT END OF CYCLE

(CONTROL COULD NOT CONFIRM SANITIZATION ACHIEVED)|HEATING PROBLEM|REFER TO SERVICE ERROR CODES TABLE.|7-1| |SANITIZED LED BLINKS OR INCOMPLETE SANITIZATION MESSAGE AT END OF CYCLE

(CONTROL COULD NOT CONFIRM SANITIZATION ACHIEVED)|THERMISTOR / OWI SENSOR PROBLEM|REFER TO SERVICE ERROR CODES TABLE.|3-1, 3-2| |SANITIZED LED BLINKS OR INCOMPLETE SANITIZATION MESSAGE AT END OF CYCLE

(CONTROL COULD NOT CONFIRM SANITIZATION ACHIEVED)|INTERMITTENT DOOR SWITCH / LATCH CONNECTION.|REFER TO SERVICE ERROR CODES TABLE.|5-1, 5-2| |SANITIZED LED BLINKS OR INCOMPLETE SANITIZATION MESSAGE AT END OF CYCLE

(CONTROL COULD NOT CONFIRM SANITIZATION ACHIEVED)|LINE VOLTAGE TOO LOW TO HEAT FAST ENOUGH.|CHECK POWER SOURCE. CONFIRM AT LEAST 100V AC.| | |SANITIZED LED BLINKS OR INCOMPLETE SANITIZATION MESSAGE AT END OF CYCLE

(CONTROL COULD NOT CONFIRM SANITIZATION ACHIEVED)|AIR PRESSURE SURGES IN DISHWASHER DUE TO WASHING WITH HIGH SUDS CAUSES BRIEF OPENING OF DOOR SWITCH CONTACTS DURING FINAL RINSE.|REFER TO SERVICE ERROR CODES TABLE.|6-3|

|CUSTOMER DESCRIPTION|POTENTIAL CAUSES|CHECK|RELATED ERROR CODES| |---|---|---|---| |MELTED DISHWARE AND/ OR SPRAY ARM AND/OR DISHWASHER ALWAYS HOT|CUSTOMER USES NON-DISHWASHER SAFE DISHES OR LOADS PLASTIC DISHES DIRECTLY OVER HEATER.|INSTRUCT CUSTOMER.| | |MELTED DISHWARE AND/ OR SPRAY ARM AND/OR DISHWASHER ALWAYS HOT|TEMPERATURE SENSING PROBLEM.|REFER TO SERVICE ERROR CODES TABLE.|3-1| |MELTED DISHWARE AND/ OR SPRAY ARM AND/OR DISHWASHER ALWAYS HOT|WATER HEATING PROBLEM, HEATER STUCK ON.|REFER TO SERVICE ERROR CODES TABLE.|7-2| |MELTED DISHWARE AND/ OR SPRAY ARM AND/OR DISHWASHER ALWAYS HOT|WATER HEATER DISPLACED FROM MOUNTING CLIP AND / OR PULLED OFF CENTER.|INSPECT HEATER. ADJUST BACK INTO POSITION IF NEEDED.| | |NOISY OPERATION|SPRAY ARM STALLED OR BLOCKED AND SPRAYING ON THE DOOR.|- INSTRUCT CUSTOMER IF BLOCKED.
- CHECK SPRAY ARM ROTATION AND INSPECT FOR PLUGGED NOZZLES. IF PLUGGED, CLEAN NOZZLES AND CONFIRM FILTERS INSTALLED PROPERLY.
- CONTROLLED LOWER SPRAY ARM MOTOR FAILED. CHECK SPRAY ARM MOVING IN BOTH DIRECTIONS DURING DIAGNOSTICS CYCLE.
|9-4| |NOISY OPERATION|DIVERTER PROBLEM|REFER TO SERVICE ERROR CODES TABLE.|9-1
9-2,9-3
| |NOISY OPERATION|MOTOR PROBLEMS FORCE CYCLE TO START AND STOP REPEATEDLY.|REFER TO SERVICE ERROR CODES TABLE.|4-2| |NOISY OPERATION|NO OR LOW WATER|REFER TO SERVICE ERROR CODES TABLE.|6-1, 6-2 6-3, 6-4| |NOISY OPERATION|DRAINS TOO LONG|SLOW DRAIN PROBLEM - REFER TO SERVICE ERROR CODE TABLE FOR 8-1.|8-1| |NOISY OPERATION|VENT STUCK OPEN|REFER TO SERVICE ERROR CODES TABLE.|10-2| |NOISY OPERATION|FAN RUNS (MAKES NOISE) AFTER CYCLE COMPLETED (ON MODELS WITH FAN).|DISHWASHER IS DESIGNED TO KEEP FAN RUNNING AFTER CYCLE TO PREVENT MOISTURE BUILDUP IN DISHWASHER. FAN WILL TURN OFF IF DOOR IS OPENED LONGER THAN 5 SEC. INSTRUCT CUSTOMER.| |

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