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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
10 totalWhat should I do about water leakage from my washing machine?
Inspect both the inlet and drainage hoses for any damage such as cracks or holes, and ensure all connections are tight and properly secured. Tighten any loose connections and replace any damaged hoses.
How do I connect my washing machine to the LG ThinQ app?
Download the LG ThinQ app from the Google Play Store or Apple App Store, sign in with your account, and follow the in-app instructions to add your washing machine to the app. This allows you to control and monitor the appliance remotely.
What should I do if my washing machine won't start?
Ensure the power cord is plugged in, the door is securely closed, and the water supply is connected. These are the three main requirements for the machine to start properly.
What does error code E1 mean?
Error code E1 indicates a water supply issue. You should check that your water inlet hose is properly connected and that water is flowing to the machine.
What does error code E2 mean?
Error code E2 indicates a drainage problem. Check that your drainage hose is properly connected and not clogged or kinked.
What does error code E3 mean?
Error code E3 means an unbalanced load has been detected. You should stop the cycle, rearrange the laundry inside the drum to distribute the weight evenly, and restart.