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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
4 totalWhat is the warranty coverage period?
The warranty covers defects in materials or workmanship for 90 days from the date of purchase under normal use. The warranty provides repair or replacement for all defective parts.
Does the warranty cover coil heads and USB cables?
No, the warranty does not cover consumable or personal parts such as coil heads, USB cables, or mouthpieces. These items are not included in the warranty coverage.
What should I do after filling the pod to prevent leaking?
After filling the e-juice, close the pod as soon as possible to avoid leaking. Promptly sealing the pod prevents e-liquid from escaping.
What does a red light flashing 10 times indicate?
A red light flashing 10 times indicates a low battery condition and the device will stop working. You should charge the device using the Type-C 5V/1A charger to restore functionality.