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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
20 totalWhat should I do if the robot cannot return to the dock?
Clear any obstacles near the dock or move the dock to an open area. If the robot is too far from the dock, place it closer and retry. Make sure the dock location beacon is not blocked and the dock is placed away from direct sunlight.
How do I enable or disable Child Lock?
Press and hold the Mop Only button for 3 seconds to enable or disable Child Lock. You can also set it in the app. Once enabled, the robot will not react to button presses when it is stationary.
What is the default Do Not Disturb (DND) period?
The default DND period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period, and set whether to enable auto top-up, emptying, and drying during this time.
How do I resolve poor mop washing performance?
The mop cloths may not be attached properly, so stick them on the mounts flat in place. If the floor is dirty, change the mop washing mode to 'Deep' in the app for better cleaning. Additionally, ensure the clean water tank is filled and the dirty water tank is empty.
How do I reset the WiFi connection for my Saros 10?
Press and hold the Power button and 'Clean' button until you hear the “Resetting WiFi” voice message. The reset is complete when the Voice Assistant and WiFi indicator light flashes slowly, allowing it to reconnect.
What do I do if my Saros 10 won't charge?
Check that the dock's power cable connection is secure. Clean the robot’s charging contacts and confirm the status indicator light on the dock is illuminated.
Show 14 more questions
How do I perform a factory reset?
What is the best frequency for replacing the main brushes?
What should I do if my Saros 10 is stuck in an error state?
What should I do if my Saros 10 has low battery during cleaning?
How do I manually empty my vacuum's dust chamber?
Can I control my Saros 10 using a smartphone remotely?
How often do I need to clean the sensors?
What is the DND (Do Not Disturb) mode?
How do I power on the Roborock Saros 10 for the first time?
What should I do if the robot won't power on?
How do I reset the WiFi connection on the robot?
What does a steady red status indicator light on the dock mean?
How often should I clean and replace the main brushes?
How do I properly install the mop cloths?
Full Manual
16 pages
Roborock Saros 10 Read this user manual with diagrams carefully before using this product and store it properly for future reference. Robotic Vacuum Cleaner User Manual
002 English 003 Français 017 Deutsch 028 Italiano 040 Español 051 Nederlands 062 Polski 073 Norsk 084 Svenska 094 Português 105
003 Contents 004 Safety Information 005 International Symbols Explanation 005 RF Specification 006 Product Overview 007 Installation 008 Connecting to the App 008 Instructions for Use 010 Routine Maintenance 012 Basic Parameters 013 Common Issues
004 Restrictions Safety Information
Warning
Caution
005
Warning
International Symbols Explanation – PROTECTIVE EARTH (Protective Ground) symbol [symbol IEC 60417-5019 (2009-02)]Ble V4.1
2400-2483.5 MHz <10dBm RF Specification
006 A2-1—Cliff Sensors A2-2—Carpet Sensor A2-3—Omnidirectional Wheel A2-4—Side Brush A2-5—Main Brush Cover A2-6—Main Brushes A2-7—Main Brush Cover Latches A2-8—Main Wheels A2 Robot (Bottom View) A3-1—Reset Button A3-2—Bumper A3-3—Dustbin A3-4—Suction Inlet A3-5—Magnetic Top Cover A3-6—Voice Assistant and WiFi Indicator Light
A
007 A12-1—Power Cord Storage Slot A12-2—Power Port A12-3—Cord Outlets A12 Empty Wash Fill Dock (Back View) Power cord can exit at either side. Note: A11-6—Drying Air Outlets A11-7—Dock Base A11-8—Water Filter A11-9—Filter A11-10—Charging Contacts A11-11—Robot Refill Port A11-12—Cleaning Tray of Edgewise Mopping Module A11-13—Dirty Water Tank A11-14—Status Indicator Light A11-15—Mop Washing Module A11-15-1—High-Speed Maintenance Brush A11-15-2—Washing Strip A11-15-3—Clean Water Dispensers A11-15-4—Maintenance Brush Latch A11-16—Cleaning Solution Cartridge A11-17—Dust Bag Slot A11-18—Dock Location Beacon A11-19—Suction Inlet
B
B1-1—Tidy cords, hard or sharp objects (such as nails and glass), and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot. When using the robot in a raised area (such as in a duplex apartment), always use a physical security barrier to prevent accidental falls that may result in personal injury or property damage.B1-2—
B1 Important Information
008 B4 Powering On & Charging Press and hold to power on the robot. Wait until the power indicator light is steady, and then place the robot in front of the dock. Make sure that the dock is plugged in. Then, press and the robot will automatically return to the dock for charging. The robot is equipped with a built-in high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged. Dock status indicator light off, robot power indicator light breathing: Charging.
B4-1—
The robot may not be turned on when the battery is low. In this case, place the robot to the dock for charging. Note:C
Open the dock cover, lift the clean water tank, open its lid, and then fill it with tap water. After filling, close the lid, lock the latch, and then put the clean water tank back to the dock. C1 Filling the Clean Water Tank C2 Adding Cleaning Solution Notes:
009 Press and hold to turn on the robot. The power indicator light will come on, and the robot will be on standby. Press and hold to turn off the robot and complete the cleaning cycle. Turning On/Off The robot cannot be turned off when it is being charged. Note: Press to start cleaning. The robot will plan its cleaning route and in each room, it firstly draws out edges and then fills the room in a zigzag pattern. In so doing, the robot cleans all rooms one by one, thoroughly and efficiently. Starting Cleaning Notes:
010 After mop washing or after cleaning, drying will begin as needed. To manually start or stop drying, tap the corresponding button in the app. Drying
D
011 D2 Side Brush
012 D13 High-Speed Maintenance Brush Lift the high-speed maintenance brush latch and remove the brush. Remove any entangled objects in the high-speed maintenance brush and rinse it clean. Reinstall the brush and latch it in place.
S90Ver
Battery 14.4 V/6400 mAh (TYP) lithium-ion battery Rated Input20 Vdc 2.5 A
Robot The serial number is on a sticker on the underside of the robot. Note: Empty Wash Fill Dock ModelEwfd32Hrr
Rated Input Voltage220-240 Vac
Rated Frequency 50-60 Hz Rated Input (Dust collection)3 A
Rated Input (Hot-water mop washing)5.8 A
Rated Input (Charging & drying)0.9 A
Rated Output20 Vdc 2.5 A
To prevent damage, do not pull the door open. Note: Notes:
013 Issue Solution Unable to power on •Battery low. Put the robot on the dock and charge it before use. •Battery temperature too low or too high. Only use the robot within the range of 4-40°C
(39-104°F).
Unable to charge •Dock not connected to power. Check whether both ends of the power cord are properly connected. •Poor contact. Clean the charging contacts of the dock and the robot. •Check that the status indicator light is on. Slow charging •When used at high or low temperatures, the robot will automatically reduce its charging speed to extend battery life. •Charging contacts dirty. Wipe them with a dry cloth. Unable to return to dock •Too many obstacles near the dock. Clear them up or move the dock to an open area. •Robot too far from the dock. Place it closer and retry. Abnormal behavior •Restart the robot. Noise during cleaning •The main brushes, side brush, or main wheels may be jammed. Turn off the robot and clean them. •The omnidirectional wheel may be jammed. Use a screwdriver to remove it for cleaning. •VibraRise module abnormal. Check that the module is installed properly or if any objects are jammed. Unable to connect to WiFi •WiFi disabled. Reset the WiFi and try again. •Poor WiFi signal. Move the robot to an area with better WiFi. •Abnormal WiFi connection. Reset the WiFi, download the latest app version and retry. •Unable to connect to WiFi abruptly. There may be an error with your router settings. Contact Roborock customer service for help with troubleshooting. Is power always being drawn when the robot is on the dock? •The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low. Common Issues
014 Issue Solution Does the robot need to be charged for at least 16 hours for the first three uses? •No. Lithium-ion batteries have no memory effect. The robot can be used once fully charged. The robot does not resume cleaning after recharging •Make sure that the robot is not in DND mode. DND mode will prevent auto top-up. •If the robot is placed manually on the dock or sent to dock by pressing buttons, it will not be able to resume cleaning. The robot begins to miss certain spots •The wall sensor, cliff sensors, or carpet sensor may be dirty. Clean them with a soft, dry cloth. Poor cleaning performance and/or dust leakage •The dustbin is full and needs emptying. •The filter is blocked and needs cleaning. •The main brushes are tangled up. Clean the main brushes. No or little water during mopping •Use the mobile app to increase the water flow. The robot cannot return to the charging dock after spot cleaning or when it has been moved manually •After spot cleaning or a significant position change, the robot will re-generate the map. If the charging dock is too far away, it may not be able to return to recharge and must be placed on the charging dock manually. Scheduled cleaning is not working •Keep the robot charged. Scheduled cleaning can only begin when the battery level is above 15%. The status indicator light is steady red •Voltage error. Check that the local voltage meets the requirements listed on the dock. •Check clean water tank placement or refill the tank as required. •Check dirty water tank placement or empty the tank as required. •Check that the water filter of the cleaning sink is properly installed. Reduced emptying performance or unusual noise when emptying •The main brushes or main brush cover is not properly installed. Check and install in place. •The filter, air duct, disposable dust bag, suction inlet, air inlet, or dustbin is blocked. Clean to remove blockages. Voice alert Error 42 occurs and the maintenance brush module stops at one side of the cleaning sink •If the brush module stops at the left side, it may be jammed. Remove any items jamming it. •If the brush module stops at the right side, the water filter may be blocked or is not installed in place. Clean and install in place.
015 Issue Solution Reduced mop washing performance •The mop cloths are not attached properly. Stick them on the mounts flat in place. •The floor is dirty. Change the mop washing mode to “Deep” in the app for better cleaning. Unable to auto-empty •Auto-emptying is disabled. Check in-app settings. •The dust container door is not closed. Check and close it. •Auto-emptying will not be triggered if the robot returns to the dock without cleaning. •The robot will not auto-empty after returning to the dock in DND mode. Adjust the cleaning time or DND period, or start emptying manually. •Auto-emptying will not be triggered if the robot is moved to the dock manually. Start emptying manually. Unable to wash the mop cloths •The mop cloths will not be washed if not used. •If the robot does not start from the dock or no dock is found on the app map, it will not return to the dock for mop washing. •Check clean water tank placement or refill the tank as required. •Check dirty water tank placement or empty the tank as required. •Check that the water filter of the cleaning sink is properly installed. Unable to start auto-drying •Auto-drying is disabled. Check in-app settings. •If the robot departs the dock during drying, the drying will end in advance. •In a humid environment, it is recommended to extend the drying duration in the app to improve the drying performance. Unable to wash the mop cloths with hot water •Check that Washing Water Temperature is set to Hot Water in the app. The side brush is unable to extend •Check that the FlexiArm Design Extended Cleaning feature is enabled in the app. •The side brush does not extend for every corner or every time when the robot cleans along the wall. •Check whether the side brush is jammed. The edgewise mopping module is unable to rotate •Check whether the edgewise mopping module is jammed.
016 Issue Solution The LiDAR sensor is unable to raise/ lower itself •The LiDAR sensor lowers itself only when the robot cleans under furniture or appliances. •Check if any objects is stuck around the LiDAR sensor. •Wipe the upward sensor. Unable to automatically detach/ reinstall the mop cloth mount •Check that the Auto-Detach/Reinstall Mop Cloth Mounts feature is enabled in the app. •The Auto-Detach/Reinstall Mop Cloth Mounts feature is applicable only under specific conditions. •Check if the mop cloth mount is jammed. •Check that the mop cloth mount is properly installed on the robot. •Check if any objects are in the cleaning sink.