What should I do if sound skips frequently during Bluetooth playback?
You can improve the situation by setting the sound quality mode to 'priority on stable connection' — refer to the Help Guide for details. You may also try changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device. If listening from a smartphone, closing unnecessary apps or restarting the smartphone may also help. (Page 1)
From the official Sony WH-1000XM4 Wireless Noise-Canceling Headphones manual, page 1
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