Where can I find the serial number and product number on the HP EliteBook 840 G2?

The product name, serial number, product number, warranty information, and model number are all located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support.

Is it safe to place the HP EliteBook 840 G2 on my lap while using it?

Do not place the device directly on your lap or obstruct the device air vents, as this can cause heat-related injuries or overheating. Use the device only on a hard, flat surface, and do not allow soft surfaces such as pillows, rugs, or clothing to block airflow.

What does a blinking amber battery light mean on the HP EliteBook 840 G2?

A blinking amber battery light means a battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

Which parts on the HP EliteBook 840 G2 can I replace myself without voiding my warranty?

End user replaceable parts include the AC adapter, battery, hard drive, keyboard, memory module, solid-state drive, WLAN module, and WWAN module. Accessing parts designated for Authorized Service Provider replacement can damage the computer or void your warranty.

How much RAM can the HP EliteBook 840 G2 support, and what type of memory does it use?

The HP EliteBook 840 G2 supports up to 16,384 MB (16 GB) of system RAM using DDR3L PC3L-12800 (1600 MHz) SODIMMs. It has two customer-accessible and upgradable memory module slots and supports dual channel memory.

What AC adapters and batteries are compatible with the HP EliteBook 840 G2?

The HP EliteBook 840 G2 supports 65W and 45W HP Smart AC adapters, as well as a 45W 2-prong 7.4mm DC jack AC adapter (on select models). Compatible batteries include a 3-cell 50 Wh 4.45 Ah long-life battery and a 3-cell 24 Wh 2.2 Ah long-life battery.

What does the amber hard drive light indicate on the HP EliteBook 840 G2?

An amber hard drive light indicates that HP 3D DriveGuard has temporarily parked the hard drive. A blinking white hard drive light means the hard drive is being accessed normally.

What security features are available on the HP EliteBook 840 G2?

The HP EliteBook 840 G2 supports a security cable lock, an optional fingerprint reader, Trusted Platform Module (TPM) 1.2 with TPM Enhanced Drive Lock, an integrated Smart Card reader, full volume encryption, and preboot authentication via password or Smart Card.

What wireless connectivity options are available on the HP EliteBook 840 G2?

The HP EliteBook 840 G2 supports integrated WLAN via minicard with two built-in WLAN antennas, and optional WWAN with two world-wide/5-band antennas built into the display assembly. The SIM card slot for WWAN is user-accessible behind the battery, and the computer is compatible with Miracast-certified devices for Windows 8.1.

What should I do if my HP EliteBook's webcam light is on but the camera isn't working?

Ensure that a video chat application or similar software has not disabled the webcam access permissions. Check within your installed apps and grant necessary permissions.

How do I replace my HP EliteBook's battery myself?

Refer to Section 5, Removal and replacement procedures for Customer Self-Repair parts starting from page 59. Follow the step-by-step instructions provided there.

How can I ensure my HP EliteBook stays cool while gaming or working?

Avoid placing the laptop directly on your lap and keep ventilation ports unclogged to allow proper airflow. The system fan will automatically activate when necessary.

What should I do if there's an error message while installing Windows or other software?

Refer to Section 10, Specifications starting from page 129 for compatibility details. Ensure your version of Windows matches the computer capabilities listed, and follow specific installation guidelines provided in the manual.

My screen doesn't turn on when I close it - how do I fix this?

Press and hold the power button briefly to initiate sleep mode then press again to resume. Alternatively, adjust or disable this behavior through 'Power options' in Control Panel.

Can users easily add extra memory (RAM) to their HP EliteBook?

Yes, the system supports upgradable dual-channel DDR3L SDRAM with the following configurations: Dual slots can accommodate up to 16GB per slot totaling 32 GB max.

How do I set a boot key for my HP EliteBook?

Press and hold the F9 key when powering on the computer until you see the available boot devices listed on screen. Choose the preferred device from the options.

How do I perform a hard drive replacement?

Follow Section 5 Component replacement procedures starting page 60 in the manual for detailed instructions specific to your model concerning hardware changes like replacing a hard drive.

HP Elitebook 840 G2 Notebook PC — Manual, FAQ & Troubleshooting

Name: HP Elitebook 840 G2 Notebook PC
Brand: HP

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HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Maintenance and Service Guide

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L.P.

AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 10 or Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 10 or Windows 8 functionality. See for http://www.microsoft.com details. This computer may require upgraded and/or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details. To access the latest user guide, go to http:// www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Second Edition: August 2015 First Edition: January 2015 Document Part Number: 781074-002

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Table of contents 1 Product description ....................................................................................................................................... 1 Processor ............................................................................................................................................................... 1 Chipset ................................................................................................................................................................... 1 Graphics ................................................................................................................................................................. 2 Display panel ......................................................................................................................................................... 2 Memory .................................................................................................................................................................. 3 Memory .................................................................................................................................................................. 4 Hard drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC .......................................................... 5 Hard drive – HP ZBook 14 G2 Mobile Workstation ................................................................................................ 5 Solid-state drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC ............................................... 6 Solid-state drive – HP ZBook 14 G2 Mobile Workstation ..................................................................................... 6 Audio and video ..................................................................................................................................................... 7 Ethernet ................................................................................................................................................................. 7 Wireless .................................................................................................................................................................. 8 External media cards ............................................................................................................................................. 9 Ports ..................................................................................................................................................................... 10 Keyboard/pointing devices ................................................................................................................................. 10 Power requirements ............................................................................................................................................ 11 Security ................................................................................................................................................................ 11 Operating system ................................................................................................................................................ 12 Operating system (continued) ............................................................................................................................. 16 Serviceability ....................................................................................................................................................... 17 2 Getting to know your computer .................................................................................................................... 19 Display ................................................................................................................................................................. 20 Buttons, speakers, and fingerprint reader (select models only) ....................................................................... 21 Keys ...................................................................................................................................................................... 22 Lights ................................................................................................................................................................... 24 TouchPad ............................................................................................................................................................. 25 Front ..................................................................................................................................................................... 26 Left ....................................................................................................................................................................... 27 Right ..................................................................................................................................................................... 28

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Bottom ................................................................................................................................................................. 30 3 Illustrated parts catalog .............................................................................................................................. 33 Locating the product name, serial number, product number, warranty information, and model number ...... 33 Computer major components ............................................................................................................................. 34 Display assembly subcomponents ..................................................................................................................... 46 Plastics Kit ........................................................................................................................................................... 48 Miscellaneous parts ............................................................................................................................................. 49 4 Removal and replacement procedures preliminary requirements .................................................................... 51 Tools required ...................................................................................................................................................... 51 Service considerations ........................................................................................................................................ 51 Plastic parts ....................................................................................................................................... 51 Cables and connectors ...................................................................................................................... 51 Drive handling ................................................................................................................................... 52 Grounding guidelines ........................................................................................................................................... 52 Electrostatic discharge damage ....................................................................................................... 52 Packaging and transporting guidelines ......................................................................... 54 Workstation guidelines ................................................................................ 54 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 57 Component replacement procedures ................................................................................................................. 57 Service cover ..................................................................................................................................... 57 Battery ............................................................................................................................................... 59 Hard drive .......................................................................................................................................... 60 Solid-state drive ................................................................................................................................ 62 WWAN module ................................................................................................................................... 64 WLAN module .................................................................................................................................... 66 Memory module ................................................................................................................................ 68 Keyboard ........................................................................................................................................... 69 6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 75 Component replacement procedures ................................................................................................................. 75 Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 75 Display panel ..................................................................................................................................... 76 RTC battery ........................................................................................................................................ 80 Base enclosure .................................................................................................................................. 81 Fan ..................................................................................................................................................... 83 NFC module ....................................................................................................................................... 85 Card reader board ............................................................................................................................. 86 viii

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TouchPad ........................................................................................................................................... 88 USB/VGA connector board ................................................................................................................ 89 Heat sink ............................................................................................................................................ 90 Power button board .......................................................................................................................... 94 Fingerprint reader board ................................................................................................................... 96 System board .................................................................................................................................... 97 Speaker assembly ........................................................................................................................... 103 Display assembly ............................................................................................................................ 105 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ....................................................................... 111 Using Computer Setup ....................................................................................................................................... 112 Starting Computer Setup ................................................................................................................ 112 Navigating and selecting in Computer Setup ................................................................................. 113 Restoring factory settings in Computer Setup ............................................................................... 113 Updating the BIOS ........................................................................................................................... 114 Determining the BIOS ................................................................................................... 114 Downloading a BIOS update ......................................................................................... 114 Changing the boot order using the f9 prompt ................................................................................ 115 TPM BIOS settings (select products only) ......................................................................................................... 116 Using HP Sure Start (select products only) ....................................................................................................... 117 8 HP PC Hardware Diagnostics (UEFI) – Windows 10 ......................................................................................... 119 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 120 9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 ................................. 121 Using Computer Setup ....................................................................................................................................... 121 Starting Computer Setup ................................................................................................................ 121 Navigating and selecting in Computer Setup ................................................................................. 121 Restoring factory settings in Computer Setup ............................................................................... 122 Updating the BIOS ........................................................................................................................... 123 Determining the BIOS version ...................................................................................... 123 Downloading a BIOS update ......................................................................................... 123 Using MultiBoot ................................................................................................................................................. 125 About the boot device order ........................................................................................................... 125 Choosing MultiBoot preferences .................................................................................................... 125 Setting a new boot order in Computer Setup .............................................................. 125 Dynamically choosing a boot device using the f9 prompt ........................................... 126 Setting a MultiBoot Express prompt ............................................................................ 126 Entering MultiBoot Express preferences ..................................................................... 127 Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 127

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Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 127 Using HP Sure Start (select models only) ....................................................................................... 128 10 Specifications .......................................................................................................................................... 129 Computer specifications .................................................................................................................................... 129 11 Backup and recovery – Windows 10 ........................................................................................................... 131 Creating recovery media and backups .............................................................................................................. 131 Creating HP Recovery media (select products only) ...................................................................... 132 Using Windows Tools ........................................................................................................................................ 134 Restore and recovery ........................................................................................................................................ 135 Recovering using HP Recovery Manager ........................................................................................ 136 What you need to know before you get started .......................................................... 136 Using the HP Recovery partition (select products only) .............................................. 137 Using HP Recovery media to recover ........................................................................... 137 Changing the computer boot order .............................................................................. 138 Removing the HP Recovery partition (select products only) ....................................... 138 12 Backup and recovery – Windows 8 ............................................................................................................. 139 Backing up your information ............................................................................................................................. 139 Performing a system recovery .......................................................................................................................... 139 Using the Windows recovery tools ................................................................................................. 140 Using f11 recovery tools ................................................................................................................. 140 Using Windows operating system media (purchased separately) ................................................ 141 Using Windows Refresh or Windows Reset .................................................................................... 142 Using HP Software Setup ................................................................................................................ 142 13 Statement of Volatility ............................................................................................................................ 143 Non-volatile memory usage ............................................................................................................................. 144 Questions and answers ..................................................................................................................................... 147 Using HP Sure Start (select models only) ......................................................................................................... 148 14 Power cord set requirements .................................................................................................................... 149 Requirements for all countries ......................................................................................................................... 149 Requirements for specific countries and regions ............................................................................................. 150 15 Recycling ................................................................................................................................................ 153 Index ........................................................................................................................................................... 155 x

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Item Component Spare part number (10) USB/VGA connector board (includes cable) 784455-001 (11) Fingerprint reader board (includes bracket and cable) 730956-001 (12) Battery (Li ion):

3-cell, 50-WHr, 4.5-AHr 717376-001

3-cell, 24-WHr, 2.4-AHr 717375-001 (13) Hard drive (does not include hard drive bracket or screws)

Note:

The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 730793-001.

1-TB, 7200-rpm, SATA, 9.5-mm hard drive for use on all computer models 766644-001

500-GB, 7200-rpm, SATA, 7.0-mm hard drive for use on all computer models 703268-001

500-GB, 7200-rpm, SED, 7.0-mm hard drive for use on all computer models 703267-001

500-GB, 5400-rpm, SATA, FIPS, 7.0-mm hard drive for use on all computer models 812618-001

500-GB, 7200-rpm, SATA, Seagate, locked, 7.0-mm hard drive for use on all computer models 817186-001

500-GB, 7200-rpm, Seagate, locked, hard drive for use only on HP ZBook 14 G2 Mobile Workstation computer models 828637-001

500-GB, 5400-rpm, Hybrid 8.0-GB, Seagate, locked 7.0-mm hard drive for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 732000-001

500-GB, 5400-rpm, Hybrid 8.0-GB, Seagate, locked 7.0-mm hard drive for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 827055-001 (14) Fan (includes cable and captive screws) 730792-001 (15) Heat sink (includes replacement thermal material):

For use only on computer models equipped with a graphics subsystem with discrete memory 803017-001

For use only on computer models equipped with a graphics subsystem with UMA memory 803016-001 (16) Memory modules (PC3L, 12800, 1600):

8-GB memory module 693374-001

8-GB, Micron-locked, memory module for use only on HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC computer models 835500-001

4-GB memory module 691740-001 (17) System board (includes replacement thermal material):

Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799543-601

Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799543-501 40 Chapter 3 Illustrated parts catalog

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Item Component Spare part number

Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799543-001

Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802792-601

Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802792-501

Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802792-001

Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799513-601

Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799513-501

Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799513-001

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799517-601

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799517-501

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799517-001

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802791-601

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802791-501

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802791-001

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Item Component Spare part number

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799512-601

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799512-501

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799512-001

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799516-601

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799516-501

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799516-001

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802790-601

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802790-501

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802790-001

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511-601

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511-501

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511-001 42 Chapter 3 Illustrated parts catalog

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Item Component Spare part number

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799515-601

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799515-501

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799515-001

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802789-601

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802789-501

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0- MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802789-001

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799510-601

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799510-501

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0- MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799510-001

Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799514-601

Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799514-501

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Item Component Spare part number

Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non- Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799514-001

Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799509-601

Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799509-501

Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non- Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799509-001 (18) WLAN module:

Intel Dual Band Wireless-N 7265NB 802.11 a/b/g/n 2×2 WiFi adapter for use only on HP ZBook 14 G2 Mobile Workstation computer models 756747-001

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 810813-201

Intel 7265 NGWGQ.I ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 for use on all computer models in Asia Pacific countries and regions 783721-001

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use on all computer models 784644-001

Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use on all computer models 756748-001

Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use on all computer models 1756749-001 (19) WWAN module:

HP lt4112 LTE/HSPA+ 4G Module for use only on HP ZBook 14 G2 Mobile Workstation computer models 790198-001

HP lt4211 LTE/EV-DO/HSPA+ 4G Module for use on all computer models 793116-001

HP lt4112 LTE/HSPA+ 4G Mobile Broadband Module for use on all computer models 740011-001

HP hs3110 HSPA+ Mobile Broadband Module for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 748599-001 (20) 2.5-in solid-state drive:

512-GB, SATA-3 solid-state drive for use on all computer models 803386-001

512-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models 821149-001

512-GB, SATA-3, solid-state drive supporting TLC for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 834734-001

512-GB, 2260.M2, ZTurbo, PCIe2×2 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation computer models 824647-001 44 Chapter 3 Illustrated parts catalog

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Drive handling

Caution:

Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.” Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

Caution:

To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. 52 Chapter 4 Removal and replacement procedures preliminary requirements

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Solid-state drive Description Spare part number 512-GB, SATA-3 solid-state drive for use on all computer models 803386-001 512-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models 821149-001 512-GB, SATA-3, solid-state drive supporting TLC for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 834734-001 512-GB, 2260.M2, ZTurbo, PCIe2×2 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation computer models 824647-001 256-GB, SATA-3 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation computer models 803390-001 256-GB, SATA-3, locked solid-state drive supporting Opal 2 for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 830146-001 256-GB, SATA-3, SED, locked solid-state drive supporting Opal 2 for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 831106-001 256-GB, SATA-3, SED, locked, Samsung SM841 solid-state drive supporting Opal 2 for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 834421-001 256-GB, SATA-3 solid-state drive supporting TLC for use on all computer models 803389-001 256-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models 803387-001 256-GB, 2260.M2, PCIe-2×2 solid-state drive for use on all computer models 803381-001 240-GB, SATA-3 solid-state drive for use on all computer models 803385-001 180-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models 803384-001 180-GB, SATA-3 solid-state drive for use on all computer models 803383-001 128-GB, SATA-3 solid-state drive for use on all computer models 803382-001 128-GB, SATA-3 solid-state drive supporting TLC for use on all computer models 803388-001 128-GB, SATA-3, locked, SanDisk EC0 solid-state drive supporting MLC for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 835499-001 128-GB, 2260.M2, PCIe-2×2 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation computer models 815846-001 32-GB, M2, SATA-3 solid-state drive for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 803391-001 Before removing the solid-state drive, follow these steps:

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the service cover (see Service cover on page 57).

Remove the battery (see Battery on page 59).

Remove the solid-state drive: 62 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

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Reverse this procedure to install the fingerprint reader board. System board

Note:

The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799543-601 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799543-501 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non- Windows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799543-001 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802792-601 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802792-501 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802792-001 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799513-601 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799513-501 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799513-001 Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799517-601 Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799517-501 Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non- Windows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799517-001

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Description Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802791-601 Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802791-501 Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802791-001 Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799512-601 Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799512-501 Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799512-001 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799516-601 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799516-501 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non- Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799516-001 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802790-601 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802790-501 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802790-001 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511-601 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

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Description Spare part number Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511-501 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511-001 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799515-601 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799515-501 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non- Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799515-001 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802789-601 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802789-501 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802789-001 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799510-601 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799510-501 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799510-001 Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799514-601 Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799514-501

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Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.

Start Computer Setup.

Use a pointing device or the arrow keys to select Main > System Information.

To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of

the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update

Caution:

To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord.

From the Start screen, type support, and then select the HP Support Assistant app.

Click Updates and tune-ups, and then click Check for HP updates now.

Follow the on-screen instructions.

At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

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Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ◦ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ◦ HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ◦ To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB flash drive. ◦ If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation process can take an hour or more. Do not interrupt the creation process. ◦ If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue. To create HP Recovery media:

Important:

For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

Select Create recovery media, and then follow the on-screen instructions.

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Using the Windows recovery tools To recover information you previously backed up, see Windows Help and Support for steps on restoring files and folders. To recover your information using Automatic Repair, follow these steps:

Caution:

Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.

If possible, back up all personal files.

If possible, check for the presence of the Recovery Image partition and the Windows partition.

From the Start screen, type file, and then click File Explorer. – or – From the Start screen, type pc, and then select This PC.

Note:

If the Windows partition and the Recovery Image partition are not listed, you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media (both purchased separately). For additional information, see Using Windows operating system media (purchased separately) on page 141.

If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing

and holding the shift key while clicking Restart.

Select Troubleshoot, then select Advanced Options, and then select Startup Repair.

Follow the on-screen instructions.

Note:

For additional information on recovering information using the Windows tools, perform a search for these topics in Windows Help and Support. Using f11 recovery tools

Caution:

Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11:

If possible, back up all personal files.

If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and

then select This PC.

Note:

If the Recovery Image partition is not listed, you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media (both purchased separately). For additional information, see Using Windows operating system media (purchased separately) on page 141. 140 Chapter 12 Backup and recovery – Windows 8

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13 Statement of Volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in industry- standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards.

Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.

Restoring or re-programming nonvolatile memory that does not store personal data is neither necessary nor recommended. a. Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press the ESC key to display the start up menu, then press F10. If the system has a BIOS administrator password, enter the password at the prompt. b. Select Main > Restore Defaults. c. Select the Security menu, and then Restore Security Level Defaults. d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and the select Asset Tracking Number. Press the spacebar once to clear the tag, then press Enter to return to the prior menu. e. If a DriveLock password is set, select the Security menu, scroll down to Hard Drive Tools under the Utilities menu, select Hard Drive Tools, select DriveLock, then uncheck DriveLock password on restart. f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive Tools under the Utilities menu, select Hard Drive Tools, scroll down to Automatic DriveLock, then select the desired hard drive and disable protection. At the automatic drive lock warning screen, select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic DriveLock password. g. Select the Main menu, then Reset BIOS Security to factory default. Click yes at the warning message.

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Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Controller (NIC)

Eeprom

64 Kbytes (not customer accessible) No Yes Store NIC configuration and NIC firmware. Using a utility from the NIC vendor that can be run from

Dos.

A utility is required to write data to this memory and is available from NIC vendor. Writing data to this ROM in an inappropriate manner will render the NIC non- functional. Keyboard ROM 64 Kbytes (not customer accessible) No Yes Stores firmware code (keyboard, mouse, & battery management). Programmed at the factory. Code is updated when the system BIOS is updated. A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC non- functional. DIMM Serial Presence Detect

(Spd)

configuration data 256 Bytes per memory module, 128 Bytes programmabl e (not customer accessible) No Yes Stores memory module information. Programmed by the memory vendor. Data cannot be written to this memory when the module is installed in a PC. The specific write protection method varies by memory vendor. System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and

Pc

configuration data. System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated. Configuration data and settings are input using the F10 setup utility or a custom utility. A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC non- functional. Intel Management Engine Firmware (present only in specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) 1.5 or 5MByte Yes Yes Stores Management Engine Code, Settings, Provisioning Data and iAMT third party data store. Management Engine Code is programmed at the factory. Code is updated via Intel secure firmware update utility. Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine (MEBx) setup utility. The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space. The Intel chipset is configured to enforce HW protection to block all direct read/write access to this area. An Intel utility is required for updating the firmware. Only firmware updates digitally signed by Intel can be applied using this utility.