HP Officejet Pro 8600 E All-in-One Printer N911a

HP Officejet Pro 8600 User Guide

HP Officejet Pro 8600 e-All- in-One series User Guide

Copyright information © 2014 Copyright Hewlett-Packard Development Company, L.P. Edition 2, 1/2014 Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Windows, Windows XP, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

Contents 1 Get started Accessibility..............................................................................................................................10 Eco............................................................................................................................................11 Understand the printer parts.....................................................................................................12 Front view...........................................................................................................................12 Printing supplies area.........................................................................................................13 Back view............................................................................................................................13 Use the printer control panel....................................................................................................14 Overview of buttons and lights...........................................................................................14 HP Officejet Pro 8600...................................................................................................14 HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.................................15 Control panel display icons.................................................................................................15 Change printer settings......................................................................................................18 Select the mode............................................................................................................18 Change printer settings................................................................................................18 Finding the printer model number.............................................................................................19 Select print media.....................................................................................................................19 Recommended papers for printing and copying.................................................................19 Recommended papers for photo printing...........................................................................20 Tips for selecting and using media.....................................................................................21 Load an original on the scanner glass......................................................................................22 Load an original in the automatic document feeder (ADF).......................................................23 Load media...............................................................................................................................24 Load standard-size media..................................................................................................24 Load envelopes..................................................................................................................25 Load cards and photo paper...............................................................................................26 Load custom-size media.....................................................................................................27 Insert a memory device............................................................................................................28 Install the accessories..............................................................................................................29 Install the automatic two-sided printing accessory (duplexer)............................................29 Install Tray 2.......................................................................................................................30 Configure trays...................................................................................................................31 Turn on accessories in the printer driver............................................................................32 To turn on accessories (Windows)...............................................................................32 To turn on accessories on (Mac OS X)........................................................................32 Maintain the printer...................................................................................................................33 Clean the scanner glass.....................................................................................................33 Clean the exterior ..............................................................................................................34 Clean the automatic document feeder................................................................................34 Update the printer.....................................................................................................................35 Turn the printer off....................................................................................................................35 1

2 Print Print documents........................................................................................................................36 Print documents (Windows)................................................................................................37 Print documents (Mac OS X)..............................................................................................37 Print brochures.........................................................................................................................37 Print brochures (Windows).................................................................................................38 Print brochures (Mac OS X)................................................................................................38 Print on envelopes....................................................................................................................38 Print on envelopes (Windows)............................................................................................39 Print on envelopes (Mac OS X)..........................................................................................39 Print photos..............................................................................................................................40 Print photos on photo paper (Windows).............................................................................40 Print photos on photo paper (Mac OS X)...........................................................................41 Print photos from a memory device ...................................................................................41 Print on special and custom-size paper....................................................................................42 Print on special or custom-size paper (Mac OS X).............................................................42 Set up custom sizes (Mac OS X)........................................................................................43 Print borderless documents......................................................................................................43 Print borderless documents (Windows)..............................................................................43 Print borderless documents (Mac OS X)............................................................................44 HP ePrint..................................................................................................................................44 Print on both sides (duplexing).................................................................................................45 3 Scan Scan an original........................................................................................................................47 Scan to a computer............................................................................................................47 Scan to a memory card.......................................................................................................48 Scan using Webscan................................................................................................................49 Scanning documents as editable text.......................................................................................49 To scan documents as editable text...................................................................................49 Guidelines for scanning documents as editable text..........................................................51 4 HP Digital Solutions What are HP Digital Solutions?................................................................................................52 HP Direct Digital Filing........................................................................................................52 HP Digital Fax.....................................................................................................................52 Requirements...........................................................................................................................53 Set up HP Digital Solutions......................................................................................................54 Set up HP Direct Digital Filing............................................................................................54 Set up Scan to Network Folder.....................................................................................54 Set up Scan to Email....................................................................................................55 Set up HP Digital Fax.........................................................................................................57 Use the HP Digital Solutions....................................................................................................58 Use HP Scan to Network Folder.........................................................................................58 Use Scan to Email..............................................................................................................58 Use HP Digital Fax.............................................................................................................59 5 Copy Copy documents.......................................................................................................................60 Change copy settings...............................................................................................................60 2

6 Fax Send a fax................................................................................................................................62 Send a standard fax...........................................................................................................62 Send a standard fax from the computer.............................................................................63 Send a fax manually from a phone.....................................................................................64 Send a fax using monitor dialing........................................................................................65 Send a fax from memory....................................................................................................66 Schedule a fax to send later...............................................................................................66 Send a fax to multiple recipients.........................................................................................67 Send a fax in Error Correction Mode..................................................................................67 Receive a fax............................................................................................................................68 Receive a fax manually......................................................................................................68 Set up backup fax...............................................................................................................69 Reprint received faxes from memory..................................................................................69 Poll to receive a fax............................................................................................................70 Forward faxes to another number......................................................................................70 Set the paper size for received faxes.................................................................................71 Set automatic reduction for incoming faxes........................................................................71 Block unwanted fax numbers.............................................................................................71 Add numbers to the junk fax list...................................................................................72 Remove numbers from the junk fax list........................................................................72 Print a Junk Fax Report................................................................................................73 Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........73 Fax to PC and Fax to Mac requirements......................................................................73 Activate Fax to PC and Fax to Mac..............................................................................74 Modify Fax to PC or Fax to Mac settings......................................................................74 Set up speed-dial entries..........................................................................................................75 Set up and change speed-dial entries................................................................................75 Set up and change group speed-dial entries......................................................................76 Delete speed-dial entries....................................................................................................76 Print a list of speed-dial entries..........................................................................................77 Change fax settings..................................................................................................................77 Configure the fax header....................................................................................................77 Set the answer mode (Auto answer)..................................................................................77 Set the number of rings before answering..........................................................................78 Change the answer ring pattern for distinctive ring............................................................78 Set the dial type..................................................................................................................79 Set the redial options..........................................................................................................79 Set the fax speed................................................................................................................80 Set the fax sound volume...................................................................................................80 Fax and digital phone services.................................................................................................81 Fax over Internet Protocol........................................................................................................81 Use reports...............................................................................................................................82 Print fax confirmation reports..............................................................................................82 Print fax error reports..........................................................................................................83 Print and view the fax log...................................................................................................83 Clear the fax log.................................................................................................................83 Print the details of the last fax transaction..........................................................................84 Print a Caller ID Report.......................................................................................................84 View the Call History...........................................................................................................84 Contents 3

7 Web Services What are Web Services?..........................................................................................................85 HP ePrint............................................................................................................................85 Printer Apps........................................................................................................................85 Set up Web Services................................................................................................................86 Set up Web Services using the HP printer software...........................................................86 Set up Web Services using the printer’s control panel.......................................................86 Set up Web Services using the embedded web server......................................................87 Use Web Services....................................................................................................................87 HP ePrint............................................................................................................................87 Print using HP ePrint....................................................................................................88 Find the printer’s email address...................................................................................88 Turn off HP ePrint.........................................................................................................88 Printer Apps........................................................................................................................88 Use Printer Apps...........................................................................................................88 Manage Printer Apps....................................................................................................88 Turn off Printer Apps.....................................................................................................89 Remove Web Services.............................................................................................................89 8 Work with ink cartridges Information on ink cartridges and the printhead.......................................................................90 Check the estimated ink levels.................................................................................................91 Printing with black or color ink only..........................................................................................91 Replace the ink cartridges........................................................................................................92 Store printing supplies..............................................................................................................93 Usage information collection....................................................................................................93 9 Solve a problem HP support................................................................................................................................95 Obtain electronic support....................................................................................................96 HP support by phone..........................................................................................................96 Before you call..............................................................................................................97 Phone support period...................................................................................................97 Telephone support numbers.........................................................................................97 After the phone support period.....................................................................................98 General troubleshooting tips and resources.............................................................................99 Solve printer problems..............................................................................................................99 The printer shuts down unexpectedly...............................................................................100 Alignment fails..................................................................................................................100 The printer is not responding (nothing prints)...................................................................100 The printer prints slowly....................................................................................................101 The printer is making some unexpected noises...............................................................102 Blank or partial page printed.............................................................................................102 Something on the page is missing or incorrect.................................................................103 Placement of the text or graphics is wrong.......................................................................103 Print quality troubleshooting...................................................................................................104 Solve paper-feed problems....................................................................................................108 4

Solve copy problems..............................................................................................................109 No copy came out.............................................................................................................110 Copies are blank...............................................................................................................110 Documents are missing or faded......................................................................................111 Size is reduced.................................................................................................................111 Copy quality is poor .........................................................................................................111 Copy defects are apparent...............................................................................................112 The printer prints half a page, then ejects the paper........................................................112 Paper mismatch................................................................................................................113 Solve scan problems..............................................................................................................113 Scanner did nothing..........................................................................................................113 Scan takes too long..........................................................................................................113 Part of the document did not scan or text is missing........................................................114 Text cannot be edited.......................................................................................................114 Error messages appear....................................................................................................115 Scanned image quality is poor.........................................................................................115 Scan defects are apparent...............................................................................................117 Solve fax problems.................................................................................................................117 The fax test failed.............................................................................................................118 Solve problems using Web Services and HP websites..........................................................131 Solve problems using Web Services................................................................................131 Solve problems using HP websites..................................................................................132 Solve HP Digital Solutions problems......................................................................................132 Solving HP Direct Digital Filing problems.........................................................................132 Common problems.....................................................................................................133 Unable to scan to network folder................................................................................133 Unable to scan to email..............................................................................................134 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows)...................................................................................................................135 Solving HP Digital Fax problems......................................................................................135 Solve memory device problems.............................................................................................136 The printer cannot read the memory device.....................................................................136 The printer cannot read photos on the memory device....................................................137 Solve wired (Ethernet) network problems...............................................................................137 General network troubleshooting......................................................................................137 Solve wireless problems.........................................................................................................138 Basic wireless troubleshooting.........................................................................................138 Step 1 - Make sure the wireless (802.11) light is turned on.......................................138 Step 2 - Restart components of the wireless network................................................138 Step 3 - Run the Print Wireless Network Test............................................................138 Advanced wireless troubleshooting..................................................................................139 Step 1: Make sure your computer is connected to your network................................139 Step 2: Make sure that the printer is connected to your network...............................140 Step 3: Check to see if the firewall software is blocking communication....................141 Step 4: Make sure the printer is online and ready......................................................142 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only).................................................................................................142 Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN)................................................................................................143 After resolving the problems.............................................................................................143 Contents 5

Configure your firewall software to work with the printer........................................................144 Solve printer management problems......................................................................................145 Embedded web server cannot be opened........................................................................145 Troubleshoot installation issues.............................................................................................146 Hardware installation suggestions....................................................................................146 HP software installation suggestions................................................................................147 Solve network problems...................................................................................................147 Understand the Printer Status Report....................................................................................148 Printhead maintenance...........................................................................................................150 Clean the printhead..........................................................................................................150 Align the printhead............................................................................................................151 Reinstall the printhead......................................................................................................151 Understand the network configuration page...........................................................................153 Clear jams...............................................................................................................................154 Clear paper jams..............................................................................................................155 Avoid paper jams..............................................................................................................157

A

Regulatory information...........................................................................................................173 FCC statement..................................................................................................................174 Notice to users in Korea...................................................................................................174 VCCI (Class B) compliance statement for users in Japan................................................175 Notice to users in Japan about the power cord................................................................175 Noise emission statement for Germany...........................................................................175 European Union Regulatory Notice..................................................................................175 LED indicator statement...................................................................................................176 Gloss of housing of peripheral devices for Germany........................................................176 Notice to users of the U.S. telephone network: FCC requirements..................................177 Notice to users of the Canadian telephone network.........................................................178 Notice to users of the German telephone network...........................................................178 Australia wired fax statement...........................................................................................178 Regulatory information for wireless products...................................................................179 Exposure to radio frequency radiation........................................................................179 Notice to users in Brazil..............................................................................................179 Notice to users in Canada..........................................................................................179 Notice to users in Taiwan...........................................................................................179 Regulatory model number................................................................................................180 Environmental product stewardship program.........................................................................181 Paper use.........................................................................................................................181 Plastics.............................................................................................................................181 Material safety data sheets...............................................................................................181 Recycling program............................................................................................................181 HP inkjet supplies recycling program...............................................................................181 Disposal of waste equipment by users in private households in the European Union.....182 Power consumption..........................................................................................................183 Chemical substances.......................................................................................................183 Battery information...........................................................................................................183 Battery disposal in Taiwan..........................................................................................183 Attention California users...........................................................................................183 RoHS notices (China only)...............................................................................................184 RoHS notices (Ukraine only)............................................................................................184 Third-party licenses................................................................................................................185

B

C

D

E

1 Get started This guide provides details about how to use the printer and how to resolve problems. • Accessibility • Eco • Understand the printer parts • Use the printer control panel • Finding the printer model number • Select print media • Load an original on the scanner glass • Load an original in the automatic document feeder (ADF) • Load media • Insert a memory device • Install the accessories • Maintain the printer • Update the printer • Turn the printer off NOTE: If you are using the printer with a computer running Windows XP Starter Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features might not be available. For more information, see System requirements. Accessibility The printer provides a number of features that make it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action. Mobility For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's website at www.hp.com/accessibility. For accessibility information for Mac OS X, visit the Apple website at www.apple.com/ accessibility. 10 Get started

Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see Environmental product stewardship program HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices. For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/ globalcitizenship/environment/. Manage power To conserve electricity, try the following: • Turn on the printer's Sleep Mode feature, and then select the option for the shortest time. After the printer has been inactive for this period of time, the printer will go into low-power mode. To configure this feature, touch (eco button) on the printer’s control panel display, touch Sleep, and then touch the desired option. • Use the printer's Schedule On and Off feature, and then select the days and time you want the printer to turn on and turn off automatically. For example, you can schedule the printer to turn on at 8am and turn off at 8pm from Monday to Friday. In this way, you will save energy during the night and weekends. To configure this feature, touch (eco button) on the printer's control panel display, touch Schedule On and Off, and then set the time to turn on and off the printer. • Adjust the screen brightness to a dimmer setting. To configure this feature, touch (eco button) on the printer's control panel display, touch Screen Brightness, and then set the desired option. NOTE: The printer's Sleep Mode and Schedule On and Off features are temporarily not available if one or more of the ink cartridges are missing. After the cartridge is reinstalled, these features resume. CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing. Conserve printing supplies To conserve printing supplies such as ink and paper, try the following: • Change the print mode to a draft setting. Draft setting uses less ink. • Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges. • Reduce paper usage by printing on both sides of the paper. If the printer has an automatic two-sided printing accessory (duplexer), see Print on both sides (duplexing). Otherwise, you can first print just the odd pages, flip the pages over, and then print just the even pages. Eco 11

Understand the printer parts This section contains the following topics: • Front view • Printing supplies area • Back view Front view 1 2 10 9 3 6 7 8 11 12 5 4 1 Automatic document feeder (ADF) 2 Scanner glass 3 Output tray 4 Front universal serial bus (USB) port 5 Memory card slot 6 Output tray extension 7 Tray 1 8 (Power button) 9 Control panel display (differs based on the printer model that you have) 10 Control panel (differs based on the printer model that you have) 11 Document feeder tray 12 Width guides Chapter 1 12 Get started

Printing supplies area 1 4 2 3 1 Ink cartridge access door 2 Ink cartridges 3 Printhead latch 4 Printhead Back view 1 2 3 4 6 5 1 Fax port (1-LINE ) 2 Fax port (2-EXT) 3 Ethernet network port 4 Rear universal serial bus (USB) port 5 Power input 6 Automatic two-sided printing accessory (duplexer) Understand the printer parts 13

Use the printer control panel This section contains the following topics: • Overview of buttons and lights • Control panel display icons • Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features for each printer model. For more information, see Finding the printer model number. HP Officejet Pro 8600 Label Name and Description 1 Home button: Returns to the home screen from any other screen. 2 Control panel display: Touch the screen to select menu options. For information about the icons that appear on the display, see Control panel display icons. 3 Help button: Opens the Help menu. 4 Keypad: Use the keypad to enter numbers and text. 5 Wireless icon: The icon is lit when the 802.11 wireless feature is on. 6 Cancel button: Stops a job, exits a menu, or exits settings. 7 Right arrow button: Navigates through settings in the menus. 8 Back button: Returns to the previous menu. 9 Left arrow button: Navigates through settings in the menus. 1 3 2 4 6 7 5 9 8 Chapter 1 14 Get started

HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium Label Name and Description 1 Wireless icon: The icon is lit when the 802.11 wireless feature is on. 2 Home button: Returns to the home screen from any other screen. 3 Control panel display: Touch the screen to select menu options. For information about the icons that appear on the display, see Control panel display icons. 4 Help button: Opens the Help menu. 5 Right arrow button: Navigates through settings in the menus. 6 Cancel button: Stops a job, exits a menu, or exits settings. 7 Back button: Returns to the previous menu. 8 Left arrow button: Navigates through settings in the menus. Control panel display icons Icon Purpose Shows that a wired network connection exists. Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication. 1 2 4 3 8 5 7 6 Use the printer control panel 15

Icon Purpose Shows that HP ePrint is turned on. For more information, see HP ePrint. Displays a screen where you can make copies or select other options. Displays a screen where you can make a fax, or choose fax settings. Displays a screen where you can make a scan, or change scan settings. Displays a screen where you can use HP Apps. For more information, see Printer Apps. Displays a screen where you can adjust photo printing options. Displays the Setup screen for generating reports, changing fax and other maintenance settings, and accessing the Help screen. Chapter 1 (continued) 16 Get started

Icon Purpose Displays the Network screen for selecting options. Provides more information about the printer's features. HP Officejet Pro 8600 model HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium models Displays a screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention.

Note:

Tip:

Change printer settings Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, HP Utility (Mac OS X), or the EWS. For more information about these tools, see Printer management tools. This section contains the following topics: • Select the mode • Change printer settings Select the mode The main menu of the control panel display shows the available modes for the printer. NOTE: To select a mode, touch the (left arrow) or the (right arrow) to see the available modes, and then touch the icon to select the desired mode. Follow the prompts on the control panel display to complete the job. The control panel display returns to the main menu when the job is finished. To select a different mode Touch (Back button) to return to the main menu. Touch (left arrow) or (right arrow) to scroll through the available modes, and then touch the icon to select the desired mode. To change settings for a mode

Finding the printer model number In addition to the model name that appears on the front of the printer, this printer has a specific model number. You can use this number when obtaining support and to help determine which supplies or accessories are available for your printer. The model number is printed on a label located on the inside of the ink cartridge access door, near the ink cartridges area. Select print media The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. For more information about HP media, visit the HP website at www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. This section contains the following topics: • Recommended papers for printing and copying • Recommended papers for photo printing • Tips for selecting and using media Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Brochure Paper HP Professional Paper These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for producing professional quality marketing materials such as brochures and mailers, as well as business graphics for report covers and calendars. HP Premium Presentation Paper HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports, and newsletters. They are heavyweight for an impressive look and feel. HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. Select print media 19

HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. HP Premium Plus Photo Paper HP’s best photo paper is heavyweight for producing professional quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft- gloss (satin matte). It is acid-free for longer lasting documents. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents. HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products and Services, and select Ink, toner and paper . NOTE: At this time, some portions of the HP website are available in English only. Recommended papers for photo printing For the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. Depending on your country/region, some of these papers might not be available. HP Premium Plus Photo Paper HP’s best photo paper is heavyweight for producing professional quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm Chapter 1 (continued) 20 Get started

(4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft- gloss (satin matte). It is acid-free for longer lasting documents. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x 7 inch), and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents. HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share. To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products and Services and select Ink, toner and paper. NOTE: At this time, some portions of the HP website are available in English only. Tips for selecting and using media For the best results, observe the following guidelines. • Always use media that conforms to the printer specifications. For more information, see Media specifications. • Load only one type of media at a time into a tray or automatic document feeder

(Adf).

◦ Media that is too lightweight or stretches easily ◦ Media that contains staples or clips NOTE: To scan, copy, or fax documents that contain pages that do not conform to these guidelines, use the scanner glass. For more information, see Load an original on the scanner glass. Load an original on the scanner glass You can copy, scan, or fax up to Letter- or A4-size originals by loading them on the glass. NOTE: Many of the special features do not work correctly if the glass and lid backing are not clean. For more information, see Maintain the printer. To load an original on the scanner glass Use these steps to load an original on the scanner glass.

Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. Use only media that is supported by the printer. For more information, see Tips for selecting and using media. NOTE: Only single-sided documents on A4 or Letter-size paper can be scanned, copied, or faxed using the ADF. The ADF does not support double-sided documents or other paper sizes. NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the ADF. You must load your originals on the glass. The document feeder tray holds a maximum of 35 or 50 sheets of plain A4 or Letter- size paper, depending on the printer model. To load an original in the document feeder tray Use these steps to load a document in the automatic document feeder.

NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This section contains the following topics: • Load standard-size media • Load envelopes • Load cards and photo paper • Load custom-size media Load standard-size media To load media Use these instructions to load standard media.

To connect a storage device

Install Tray 2 NOTE: This feature is available with some models of the printer. Tray 2 can hold up to 250 sheets of plain paper. For ordering information, see HP supplies and accessories. To install Tray 2

Caution:

NOTE: To use the tray lock and default tray settings, you must select the automatic tray selection option in the printer software. Also, if the printer is on a network and you set a default tray, the setting will affect all users of the printer. Tray 2 is designed to hold only plain paper. The following table lists possible ways you can use the tray settings to meet your printing needs. I want to... Follow these steps Load both trays with the same media, and have the printer pick media from one tray if the other one is empty. • Load media in Tray 1 and Tray 2. For more information, see Load media. • Make sure tray lock is disabled. Have both special media (such as letterhead) and plain paper loaded in the trays. • Load special media in Tray 1 and plain paper in Tray 2. • Make sure the default tray is set to Tray

Caution:

Caution:

Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing the (Power button) and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. Clean the automatic document feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. Lift the automatic document feeder cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad

Update the printer HP is always working to improve the performance of its printers and bring you the latest features. If the printer is connected to a network and Web Services has been enabled, you can check for and install printer updates. To update the printer, complete the following steps:

2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media. Choose a print job to continue: Print documents Print brochures Print on envelopes Print photos Print on special and custom-size paper Print borderless documents Print documents Follow the instructions for your operating system. • Print documents (Windows) • Print documents (Mac OS X) NOTE: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, and without any additional software or printer drivers. For more information, see HP ePrint. 36 Print

Print documents (Windows)

Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools.

• Thick, irregular, or curled edges • Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • Print on envelopes (Windows) • Print on envelopes (Mac OS X) Print on envelopes (Windows)

Print photos on photo paper (Mac OS X)

To print selected photos NOTE: This function is only available if the memory device does not contain Digital Print Order Format (DPOF) content.

Set up custom sizes (Mac OS X)

- Or -

Print borderless documents (Mac OS X)

Print on both sides (duplexing) You can print on both sides of a sheet of media automatically by using the automatic two-sided printing accessory (duplexer). NOTE: Two-sided printing requires an automatic two-sided printing accessory (duplexer) to be installed on the printer. TIP: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages. Perform two-sided printing (Windows)

- Or -

3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. NOTE: The HP Scanning Software does not support TWAIN and WIA scanning on computers running Mac OS X. NOTE: Some scan functions are only available after you install the HP recommended software. TIP: If you have problems scanning documents, see Solve scan problems. This section contains the following topics: • Scan an original • Scan using Webscan • Scanning documents as editable text Scan an original NOTE: Your printer and computer must be connected and turned on. NOTE: If you are scanning an original from the printer control panel or from your computer using the HP printer software, the HP software provided with the printer must be installed on your computer prior to scanning. In addition, on Windows computers, the HP software must be running prior to scanning. NOTE: If you are scanning a borderless original, load the original on the scanner glass, not the ADF. This section contains the following topics: • Scan to a computer • Scan to a memory card Scan to a computer To scan an original to a computer from the printer control panel NOTE: If your printer is connected to a network and you are scanning to a Windows computer, before you can scan from the control panel, you need to enable scanning from the software. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select the option for your HP printer. Double-click Scanner Actions, double-click Manage Scan to Computer, and then click Enable. Scan 47

Use these steps to scan from the control panel.

Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. For more information, see Embedded web server. NOTE: If you are unable to open Webscan in the EWS, it might be turned off by your network administrator. For more information, contact your network administrator or the person who set up your network. To scan using Webscan

Guidelines for scanning documents as editable text To ensure that the software can convert your documents successfully, do the following: • Make sure the scanner glass or ADF window is clean. When the printer scans the document, smudges or dust on the scanner glass or ADF window can be scanned, as well, and can prevent the software from converting the document to editable text. • Make sure the document is loaded correctly. When scanning documents as editable text from the ADF, the original must be loaded into the ADF with the top forward and face up. When scanning from the scanner glass, the original must be loaded with the top facing the right edge of the scanner glass. Also, make sure the document is not skewed. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). • Make sure the text on the document is clear. To successfully convert the document to editable text, the original must be clear and of high quality. The following conditions can cause the software to not convert the document successfully: ◦ The text on the original is faint or wrinkled. ◦ The text is too small. ◦ The structure of the document is too complex. ◦ The text is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m." ◦ The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much. • Choose the correct profile. Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents preset. • Save your file in the correct format. If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format (such as Text (.txt) or TXT). If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format (such as Rich Text (.rtf) or RTF) or searchable PDF format (Searchable PDF (.pdf) or PDF-Searchable). Scanning documents as editable text 51

4 HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work. These digital solutions include the following: • HP Direct Digital Filing (including Scan to Network Folder and Scan to Email) • HP Digital Fax (including Fax to Network Folder and Fax to Email) NOTE: Scan to Email and Fax to Email features are only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. This section contains the following topics: • What are HP Digital Solutions? • Requirements • Set up HP Digital Solutions • Use the HP Digital Solutions What are HP Digital Solutions? HP Digital Solutions are a set of tools provided with this printer that can help improve your office productivity. HP Direct Digital Filing HP Direct Digital Filing provides robust, general-office scanning—as well as basic, versatile, document-management capabilities—for multiple users over a network. With HP Direct Digital Filing, you can simply walk up to the printer, touch a button on the printer’s control panel, and either scan documents directly to computer folders on your network or quickly share them with business partners as email attachments—and all without using additional scanning software. These scanned documents can be sent to a shared network folder for personal or group access or to one or more email addresses for quick sharing. In addition, you can configure specific scan settings for each scan destination, allowing you to make sure that the best settings are being used for each specific task. HP Digital Fax Never lose important faxes misplaced within a stack of paper pages again! With HP Digital Fax, you can save incoming, black-and-white faxes to a computer folder on your network for easy sharing and storage, or you can forward faxes through email—allowing you to receive important faxes from anywhere while working away from the office. In addition, you can turn off fax printing altogether — saving money on paper and ink, as well as helping reduce paper consumption and waste. 52 HP Digital Solutions

Requirements Before you set up the HP Digital Solutions, make sure you have the following: For all HP Digital Solutions • A network connection The printer can be connected either through a wireless connection or using an Ethernet cable. NOTE: If the printer is connected using a USB cable, you scan documents to a computer or attach scans to an email message using the HP software. For more information, see Scan an original. You can receive faxes to your computer using Fax to PC or Fax to Mac. For more information, see Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac). • The HP software HP recommends that you set up HP Digital Solutions using the HP software provided with the printer. TIP: If you would like to set up HP Digital Solutions without installing the HP software, you can use the printer’s embedded web server. For Scan to Network Folder, Fax to Network Folder • An active network connection. You must be connected to the network. • An existing Windows (SMB) shared folder For information about finding the computer name, see the documentation for your operating system. • The network address for the folder On computer running Windows, network addresses are usually written in this format: \\mypc\sharedfolder\ • The name of the computer where the folder is located For information about finding the computer name, see the documentation for your operating system. • Appropriate privileges on the shared folder You must have write access to the folder. • A username and password for the shared folder (if necessary) For example, the Windows or Mac OS X username and password used to log onto the network. NOTE: HP Direct Digital Filing does not support Active Directory. For Scan to Email, Fax to Email NOTE: Scan to Email and Fax to Email are only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. • A valid email address • Outgoing SMTP server information • An active Internet connection Requirements 53

If you are setting up Scan to Email or Fax to Email on a computer running Windows, the setup wizard can automatically detect the email settings for the following email applications: • Microsoft Outlook 2003–2007 (Windows XP, Windows Vista, and Windows 7) • Outlook Express (Windows XP) • Windows Mail (Windows Vista) • Mozilla Thunderbird (Windows XP, Windows Vista, and Windows 7) • Qualcomm Eudora (version 7.0 and above) (Windows XP and Windows Vista) • Netscape (version 7.0) (Windows XP) However, if your email application is not listed above, you can still set up and use Scan to Email and Fax to Email if your email application meets the requirements listed in this section. Set up HP Digital Solutions You can set up HP Digital Solutions using the HP software provided with the printer— either using software wizards that you can open from the HP printer software (Windows) or HP Utility (Mac OS X). TIP: You can also use the printer's EWS to set up the HP Digital Solutions. For more information about using the EWS, see Embedded web server. NOTE: If you are using the printer in an IPv6-only network environment, you must set up the digital solutions using the EWS. This section contains the following topics: • Set up HP Direct Digital Filing • Set up HP Digital Fax Set up HP Direct Digital Filing To set up HP Direct Digital Filing, follow the appropriate instructions. NOTE: You can also use these steps to change settings in the future. This section contains the following topics: • Set up Scan to Network Folder • Set up Scan to Email Set up Scan to Network Folder You can configure up to 10 destination folders for each printer. NOTE: To use Scan to Network Folder, you must have created and configured the folder you are using on a computer connected to the network. You cannot create a folder from the printer's control panel. Also, make sure the folder preferences are set to provide read and write access. For more information about creating folders on the network and setting folder preferences, see the documentation for your operating system. Chapter 4 54 HP Digital Solutions

After you finish setting up Scan to Network Folder, the HP software automatically saves the configurations to the printer. To set up Scan to Network Folder, complete the following steps for your operating system. Windows

Configure the email address which will appear in the FROM portion of the email message sent by the printer. You can add up to 10 Outgoing Email Profiles. You can use the HP software installed on your computer to create these profiles. Add email addresses to the Email Address Book Manage the list of people to whom you can send email messages from the printer. You can add up to 15 email addresses with their corresponding contact names. You can also create email groups. To add email addresses, you must use the printer’s embedded web server (EWS). Configure other email options You can configure default SUBJECT and body text that is included in all email messages sent from the printer. To configure these options, you must use the printer’s

Ews.

Windows

5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • Copy documents • Change copy settings Copy documents You can make quality copies from the printer control panel. To copy documents

You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job

6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the HP software provided with the printer. You can verify the fax is set up correctly by running the fax setup test from the control panel. For more information on the fax test, see Test fax setup. This section contains the following topics: • Send a fax • Receive a fax • Set up speed-dial entries • Change fax settings • Fax and digital phone services • Fax over Internet Protocol • Use reports Send a fax You can send a fax in a variety of ways. Using the printer control panel, you can send a black-and-white or color fax. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before sending the fax. This section contains the following topics: • Send a standard fax • Send a standard fax from the computer • Send a fax manually from a phone • Send a fax using monitor dialing • Send a fax from memory • Schedule a fax to send later • Send a fax to multiple recipients • Send a fax in Error Correction Mode Send a standard fax You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. 62 Fax

TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a standard fax from the printer control panel

Mac OS X

Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax from memory

To cancel a scheduled fax

– Or –

Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) If you receive a Legal-size or larger fax and the printer is not currently set to use Legal- size paper, the printer reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes. This can reduce the number of fax pages stored in memory. • Receive a fax manually • Set up backup fax • Reprint received faxes from memory • Poll to receive a fax • Forward faxes to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes • Block unwanted fax numbers • Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • Directly connected to the printer (on the 2-EXT port) • On the same phone line, but not directly connected to the printer To receive a fax manually

Note:

Note:

NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the printer control panel

When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service. • Add numbers to the junk fax list • Remove numbers from the junk fax list • Print a Junk Fax Report Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list. To add a number to the junk fax list

Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers. To print a Junk Fax Report

Activate Fax to PC and Fax to Mac On a computer running Windows, you can use the Digital Fax Setup Wizard to activate Fax to PC. On a Macintosh computer, you can use HP Utility. To set up Fax to PC (Windows)

To modify settings from the HP software (Mac OS X)

Print a list of speed-dial entries To print a list of all of the speed-dial entries that have been set up, complete the following steps:

To set the answer mode

To change the answer ring pattern for distinctive ring

To set the redial options

Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: • DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) • PBX: A private branch exchange (PBX) phone system. • ISDN: An integrated services digital network (ISDN) system. • FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided. Fax over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) when you: • Dial a special access code along with the fax number, or • Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection. NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company. TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For more information about changing the fax speed, see Set the fax speed. For more information about using ECM, see Send a fax in Error Correction Mode. If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance. Fax over Internet Protocol 81

Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction. NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP software. For more information, see Printer management tools. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so. NOTE: Ensure that the printhead and ink cartridges are in good condition and installed properly. For more information, see Work with ink cartridges. This section contains the following topics: • Print fax confirmation reports • Print fax error reports • Print and view the fax log • Clear the fax log • Print the details of the last fax transaction • Print a Caller ID Report • View the Call History Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On (Fax Send) or On (Send and Receive). The default fax confirmation setting is Off. This means that a confirmation report is not printed for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the control panel display after each transaction. NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you select On (Fax Send) or On (Send and Receive), and if you scan the fax to send from memory or use the Scan and Fax option. To enable fax confirmation

NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log

7 Web Services The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable. This section contains the following topics: • What are Web Services? • Set up Web Services • Use Web Services • Remove Web Services What are Web Services? The printer includes the following Web Services: • HP ePrint • Printer Apps HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It’s as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint. Once you have signed up for an account on ePrintCenter, you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer’s HP ePrint email address to print, and get help for HP ePrint. Printer Apps Printer Apps allow you to easily locate and print preformatted web content, directly from your printer. You can also scan and store your documents digitally on the Web. Printer Apps provide a wide range of content, from store coupons to family activities, news, travel, sports, cooking, photos, and many more. You can even view and print your online images from popular photo sites. Certain Printer Apps also allow you to schedule the delivery of app content to your printer. Pre-formatted content designed specifically for your printer means no cut-off text and pictures, and no extra pages with only one line of text. On some printers, you can also choose paper and print quality settings on the print preview screen. All without even having to turn on your computer! Web Services 85

Set up Web Services To set up Web Services, complete the following steps. NOTE: Before you set up Web Services, make sure you are connected to the Internet using either a wired (Ethernet) or wireless connection. • Set up Web Services using the HP printer software • Set up Web Services using the printer’s control panel • Set up Web Services using the embedded web server Set up Web Services using the HP printer software In addition to enabling key printer features, you can use the HP printer software that came with your printer to set up Web Services. If you didn’t set up Web Services when you installed the HP software on your computer, you can still use the software to set up Web Services. To set up Web Services, complete the following steps for your operating system: Windows

Print using HP ePrint To print documents using HP ePrint, complete the following steps:

NOTE: To manage Printer Apps from ePrintCenter, create an account on ePrintCenter and add your printer. For more information, see (www.eprintcenter.com. Turn off Printer Apps To turn off Printer Apps, complete the following steps:

8 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead. TIP: If you have problems copying documents, see Print quality troubleshooting. This section contains the following topics: • Information on ink cartridges and the printhead • Check the estimated ink levels • Printing with black or color ink only • Replace the ink cartridges • Store printing supplies • Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation. •

Caution:

Related topics • Check the estimated ink levels • Printhead maintenance Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel. For information about using these tools, see Printer management tools and Use the printer control panel. You can also print the Printer Status page to view this information (see Understand the Printer Status Report). NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until you are prompted to do so. NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Printing with black or color ink only For regular usage, this product is not designed to print using only the black cartridge when the color cartridges are out of ink. However, your printer is designed to let you print as long as possible when your cartridges start to run out of ink. When there is sufficient ink in the printhead, the printer will offer you the use of black ink only when one or more of the color cartridges are out of ink, and the use of color ink only when the black cartridge is out of ink. • The amount that you can print using black or color ink only is limited, so have replacement ink cartridges available when you are printing with black or color ink only. • When there is no longer sufficient ink to print, you will get a message that one or more cartridges are depleted, and you will need to replace the depleted cartridges before you resume printing. CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more information, see Clean the printhead. Printing with black or color ink only 91

Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the printer, see Ink cartridges and printheads. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions. CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing. Use these steps to replace the ink cartridges. To replace the ink cartridges

Caution:

Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing.

HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well. Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer. If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information: To turn off usage information collection

9 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using Web Services and HP websites • Solve HP Digital Solutions problems • Solve memory device problems • Solve wired (Ethernet) network problems • Solve wireless problems • Configure your firewall software to work with the printer • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Printhead maintenance • Understand the network configuration page • Clear jams HP support If you have a problem, follow these steps

For more information, see Obtain electronic support.

Before you call Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information: • Model number • Serial number (located on the back or bottom of the printer) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. HP support 97

For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems.

$Iulfd(QjolvkVshdnlqj

$IultxhIudqfrskrqh

Vhul$Vrqhx%Dqlwqhju$

Hlu«Jo$

Dqlwqhju$

Dloduwvx$

\WqduudzIrWxrDloduwvx$

Kflhuuhwv˜

­Ljoh%

PS೼Vuxr+Ndh3

PS೼Vuxr+Zr/

Hxtljoh%

Vuxr+Zr/P೼Vuxr+Ndh3

P೼

Roxd3Rd6Olvdu%

Olvdu%

Dgdqd&

Sk

Wqhyql

Hk7 Dfluhp$Oduwqh&

Qdheelud&

Holk&

£Wrjr%Dlepror&

Dlepror&

Dfl5Dwvr&

Dnloexshu£Nvhî

Nudpqd'

Ohwdqlgq$Urgdxf(

Ohwlilfd3Urgdxf(

Urgdyod6O(

D³Dsv(

Hfqdu)

Gqdokfvwxh'

Dodphwdx*

Dlgq,

Dlgq,

Dlvhqrgq,

WurssxvPrfSkZzz

WurssxvPrfSkZzz

WurssxvPrfSkZzz

WurssxvPrfSkZzz

WurssxvPrfSkZzz

Gqdohu,

WurssxvPrfSkZzz

Vld©Qdu)Juxreph[X/

Kfvwxh'Juxeph[X/

Dlv\Dod0

J£]Vurud\Jd0

Udfvdjdgd0

Vxlwluxd0

Rfl[«0HgGdgxl&Rfl[«0

Rfl[«0

Frud0

Gqdouhgh1

Gqdodh=Zh1

Dluhjl1

Hjur1

WurssxvPrfSkZzz

£Pdqd3

\Dxjdud3

¼Uh3

Vhqlsslolk3

Dnvor3

Odjxwur3

Rfl5Rwuhx3

Dqdflqlpr'Dfloe¼Sh5

Qrlqxh5

Dlq¤Pr5

WurssxvPrfSkZzz

Hursdjql6

Dnloexshu£Nvqhyro6

$65Dflui$Kwxr6

Lprx6

Hjluhy6

Gqdouh]Wlz6

Qlp)+&

WurssxvPrfSkZzz

Rjder7 Gdglqlu7

Hlvlqx7

DudpxqOhuh<

WurssxvPrfSkZzz

Prgjql.Ghwlq8

Vhwdw6Ghwlq8

\Dxjxu8

Vdfdud&Dohx]Hqh9

Dohx]Hqh9

Pd1W¬L9

Iludwvwu2Uhwohssrg

PS೼

NdhsWqhfWvr&WvrfVood&

HwxqlpUhsNdhsIirWqhf

Ql0೼

DuqrihohwVhn«Wh]HyFuhs)8+

QlpUn

Qlp1=&

Qlp೼

Ql0೼

QlpUhsU.§SUhwudwv

QlpUhsU.Uhwwhuhg

QhkfvwxhgPhgVxdQl0೼

VxdQhixuq$Lhe]Whqwvh)

HuhgqdQhqq¸NQh]Whqnqxioler0

QhwohjHvlhu3

Ohw]Dlqh]FçąrsW]Vr.

JzVoxsplD]NdmRjhqudqrmfdwv

Ohw]Durwduhsr\I\Udw

UhgohmjQrihohwolerpDu)

Uhwvndwqrihohwolerp

QlpUsUnGodns2

Dlodw,

HodfroRflqrihohwRwvrf

RulhplusRqVrplwq¬FRwvx&

VhwqdwvhuVrplwq¬FHRwxqlp

Vrwxqlp

DhurnWurssxvPrfSkZzz

WurssxvPrfSkZzz

WurssxvPrfSkZzz

WurssxvPrfSkZzz

FfWurssxvXkSkZzz

WurssxvPrfSkZzz

WurssxvPrfSkZzz

HwursrvDoPrfSkZzz

HwursrvDoPrfSkZzz

WurssxvPrfSkZzz

FfWurssxvOqSkZzz

WurssxvPrfSkZzz

WurssxvPrfSkZzz

FfWurssxvRqSkZzz

HwursrvDoPrfSkZzz

HwursrvDoPrfSkZzz

HwursrvDoPrfSkZzz

WurssxvPrfSkZzz

FfHlfudsvzOsSkZzz

FfHwursxvWsSkZzz

WurssxvPrfSkZzz

WurssxvPrfSkZzz

WurssxvPrfSkZzz

FfWurssxvRuSkZzz

FfWurssxvXuSkZzz

FfWurssxvXuSkZzz

HursdjqlvWurssxvPrfSkZzz

WurssxvPrfSkZzz

FfWurssxvD]PrfSkZzz

FfLnxwLiSkZzz

FfWurssxvHvSkZzz

WurssxvPrfSkZzz

QdzldwWurssxvPrfSkZzz

WurssxvPrfSkZzz

HwursrvDoPrfSkZzz

WurssxvPrfSkZzz

FfNhwvhgUwPrfSkZzz

FfWurssxvDxSkZzz

ﺍﻹﻣﺎﺭﺍﺕ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﻤﺘﺤﺪﺓ

FfWurssxvNxPrfSkZzz

WurssxvPrfSkZzz

HwursrvDoPrfSkZzz

HwursrvDoPrfSkZzz

HwursrvDoPrfSkZzz

WurssxvPrfSkZzz

Dfldpd-

ZzzKsFrpDiuVxssruwFfHq

ZzzKsFrpDiuVxssruwFfIu

ZzzKsFrpOdVrsruwh

ZzzKsFrpVxssruw

ZzzKsFrpOdVrsruwh

ZzzKsFrpVxssruwDxvwudold

ZzzKsFrpVxssruwDxvwudold

ZzzKsFrpDwVxssruwFf

ZzzKsEhVxssruwFfQo

ZzzKsEhVxssruwFfIu

ZzzKsFrpOdVrsruwh

ZzzKsFrpOdVrsruwh

ZzzKsFrpVxssruw

ZzzKsFrpOdVrsruwh

ZzzKsFrpOdVrsruwh

ZzzKsFrpVxssruwFklqd

ZzzKsFrpVxssruwFklqd

ZzzKsFrpOdVrsruwh

ZzzKsFrpOdVrsruwh

ZzzKsFrpOdVrsruwh

ZzzKsF]VxssruwFf

ZzzKsGnVxssruwFf

ZzzKsFrpOdVrsruwh

ZzzKsFrpVxssruw

ZzzKsFrpOdVrsruwh

ZzzKsFrpOdVrsruwh

ZzzKsHvVrsruwhFf

ZzzKsFrpIuVxssruwFf

ZzzKsFrpGhVxssruwFf

ZzzKsFrpJuVxssruwFf

ZzzKsFrpVxssruw

ZzzKsFrpOdVrsruwh

ZzzKsFrpVxssruwKrqjnrqj

ZzzKsFrpVxssruwLqgld

ZzzKsFrpVxssruwLqgld

ZzzKsFrpVxssruw

ZzzKsFrpLhVxssruwFf

ZzzKsFrpLwVxssruwFf

ZzzKsFrpOdVrsruwh

ZzzKsFrpVxssruwMdsdq

ZzzKsFrpVxssruw

ZzzKsFrpVxssruw

General troubleshooting tips and resources NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the HP software from the HP support website www.hp.com/ go/customercare. This website provides information and utilities that can help you correct many common printer problems. Check or do the following before you begin troubleshooting: • Try turning the printer off and then on again. • For a paper jam, see Clear jams. • For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems. • (Power button) light is on and not blinking. When the printer is turned on for the first time, it takes approximately 12 minutes to initialize it after the ink cartridges are installed. • Power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications. • Media is loaded correctly in the input tray and is not jammed in the printer. • All packing tapes and materials are removed. • The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of the System Preferences. See your computer's documentation for more information. • Pause Printing is not selected if you are using a computer running Windows. • You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. Solve printer problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. This section contains the following topics: • The printer shuts down unexpectedly • Alignment fails • The printer is not responding (nothing prints) • The printer prints slowly • The printer is making some unexpected noises • Blank or partial page printed Solve printer problems 99

• Something on the page is missing or incorrect • Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications. Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the printer, the alignment fails. If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. To clean the printhead, see Clean the printhead. If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/ region, and then click Contact HP for information on calling for technical support. The printer is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information. Check the printer setup For more information, see General troubleshooting tips and resources. Check the HP software installation If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software provided with the printer might not be installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software. For more information, see Uninstall and reinstall the HP software. Check the cable connections • Make sure both ends of the USB cable or Ethernet cable are secure. • If the printer is connected to a network, check the following: ◦ Check the Link light on the back of the printer. ◦ Make sure you are not using a phone cord to connect the printer. Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and Chapter 9 100 Solve a problem

the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. The printer prints slowly Try the following solutions if the printer is printing very slowly. • Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed. Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so.

Caution:

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. The printer is making some unexpected noises You might hear some unexpected noises made by the printer. These are the servicing sounds when the printer performs automatic servicing functions to maintain the health of the printhead. NOTE: To prevent any potential damage to your printer: Do not turn off the printer while the printer is performing any servicing. If you are turning off the printer, wait for the printer to come to a complete stop before turning off using the (Power button). For more information, see Turn the printer off. Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the printer will perform extra servicing to protect the printhead. Blank or partial page printed Clean the printhead Complete the printhead cleaning procedure. For more information, see Clean the printhead. The printhead may need to be cleaned if the printer was turned off incorrectly. NOTE: Incorrectly turning off the printer can cause print quality problems like blank or partial pages. Printhead cleaning can solve these problems, but turning off the printer correctly can prevent them in the first place. Always turn the printer off by pressing the (Power button) on the printer. Wait until the (Power button) light goes out before unplugging the power cord or turning off a power strip. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. More than one page is being picked For more information, see Solve paper-feed problems. There is a blank page in the file Check the file to make sure there is no blank page. Chapter 9 102 Solve a problem

Something on the page is missing or incorrect Check the Print Quality Diagnostic page Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information, see Print quality troubleshooting. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. For more information, see Load media. Check the media size • Content on a page might be cut off if the document size is larger than the media that you are using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. For more information, see Set minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Print. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. Solve printer problems 103

If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings correctly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout. TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • Solution 1: Make sure you are using original HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the paper loaded in the input tray • Solution 4: Check the paper type • Solution 5: Check the print settings • Solution 6: Print and evaluate a print quality report • Solution 7: Contact HP support Solution 1: Make sure you are using original HP ink cartridges Solution: Check to see if your ink cartridges are original HP ink cartridges. HP recommends that you use original HP ink cartridges. Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty. If you believe you purchased original HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. Chapter 9 104 Solve a problem

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so.

Caution:

paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges is not necessary. For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the printer. You might need to choose a lower print quality setting if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required. For more information, see: Select print media Cause: The print settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 6: Print and evaluate a print quality report Solution: To print a print quality report • Control panel: Touch (right arrow), and then touch Setup, select Reports, and then select Print Quality Report. • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. Chapter 9 106 Solve a problem

If defects are seen on the Print Quality Diagnostic report, follow the steps below:

Cause: There was a problem with the printhead. Solve paper-feed problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more information, see Media specifications. Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. Media is not coming out correctly • Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer. • Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. Chapter 9 108 Solve a problem

Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly. • Load media into the printer only when it is not printing. • Remove and replace the automatic two-sided printing accessory (duplexer). ◦ Push the button on either side of the duplexer, and then remove the unit. ◦ Reinsert the duplexer into the printer. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.) • If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full. If necessary, place the media on top of other paper of the same size so that the stack height is within this range. • Use HP media for optimum performance and efficiency. Solve copy problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • No copy came out • Copies are blank • Documents are missing or faded Solve copy problems 109

• Size is reduced • Copy quality is poor • Copy defects are apparent • The printer prints half a page, then ejects the paper • Paper mismatch No copy came out • Check the power Make sure that the power cord is securely connected, and the printer turned on. • Check the status of the printer ◦ The printer might be busy with another job. Check the control panel display for information about the status of jobs. Wait for any job that is processing to finish. ◦ The printer might be jammed. Check for jams. See Clear jams. • Check the trays Make sure that media is loaded. For more information, see Load media Copies are blank • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications. • Check the settings The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker, and then use the arrows to create darker copies. • Check the trays If you are copying from the automatic document feeder (ADF), make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF). Chapter 9 110 Solve a problem

Documents are missing or faded • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications. • Check the settings The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting. • Check the original ◦ The accuracy of the copy depends on the quality and size of the original. Use the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast. ◦ Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. ◦ If you are copying a borderless original, load the original on the scanner glass, not the ADF. For more information, see Load an original on the scanner glass. ◦ If you are copying a photo, be sure to load it on the scanner glass as indicated by the icon on the scan bed. Size is reduced • The reduce/enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size. • The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information. Copy quality is poor • Take steps to improve the copy quality ◦ Use quality originals. ◦ Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. For more information, see Load media. ◦ Use or make a carrier sheet to protect your originals. • Check the printer ◦ The scanner lid might not be closed correctly. ◦ The scanner glass or lid backing might need cleaning. For more information, see Maintain the printer. ◦ The automatic document feeder (ADF) might need cleaning. For more information, see Maintain the printer. • Print a Print Quality Diagnostic Page and follow the instructions on the page to resolve poor quality copy problems. For more information, see Print quality troubleshooting. Solve copy problems 111

Copy defects are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications. • Too light or dark Try adjusting the contrast and copy-quality settings. • Unwanted lines The scanner glass, lid backing, or frame might need cleaning. For more information, see Maintain the printer. • Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the printer. For more information, see Maintain the printer. • Copy is slanted or skewed If you are using the automatic document feeder (ADF), check the following: ◦ Make sure that the ADF input tray is not too full. ◦ Make sure that the ADF width adjusters are snug against the sides of the media. • Unclear text ◦ Try adjusting the contrast and copy-quality settings. ◦ The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. • Incompletely filled text or graphics Try adjusting the contrast and copy-quality settings. • Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. • Horizontal grainy or white bands in light-gray to medium-gray areas The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. The printer prints half a page, then ejects the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Printer management tools and Understand the Printer Status Report. HP cannot guarantee the quality of non-HP ink cartridges. Chapter 9 112 Solve a problem

Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • Scanner did nothing • Scan takes too long • Part of the document did not scan or text is missing • Text cannot be edited • Error messages appear • Scanned image quality is poor • Scan defects are apparent Scanner did nothing • Check the original Make sure that the original is loaded correctly. For more information, see Load an original in the automatic document feeder (ADF) or Load an original on the scanner glass. • Check the printer The printer might be coming out of Sleep mode after a period of inactivity, which delays processing a short while. Wait until the printer displays the Home screen. • Check the HP software Make sure the HP software provided with the printer is installed correctly. Scan takes too long • Check the settings ◦ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly. ◦ If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information. • Check the status of the printer If you sent a print or copy job before you tried to scan, the scan starts if the scanner is not busy. However, the printing and scanning processes share memory, which means that the scan might be slower. Solve scan problems 113

Part of the document did not scan or text is missing • Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). ◦ If you scanned the document from the ADF, try scanning the document directly from the scanner glass. For more information, see Load an original on the scanner glass. ◦ Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original. • Check the settings ◦ Make sure that the input media size is large enough for the original that you are scanning. ◦ If you are using the HP Printer Software, the default settings in the HP Printer Software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP Printer Software for instructions about changing the properties. Text cannot be edited • Check the settings ◦ Make sure that the OCR has been installed. Windows: On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. Click Add More Software, click Customize Software Selections, and make sure the OCR option is selected. Mac OS X: If you have installed the HP software using the Minimum installation option, the OCR software might not have been installed. To install this software, open HP Utility. (For more information, see HP Utility (Mac OS X).) Click the Applications icon on the HP Utility toolbar, double- click HP Setup Assistant, and then follow the onscreen instructions. ◦ When you scan the original, make sure that you select a document type in the software that creates editable text. If text is classified as a graphic, it is not converted to text. Chapter 9 114 Solve a problem

◦ If you are using a separate OCR (optical character recognition) program, the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program. ◦ Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning. For more information, see the documentation provided with the OCR program. • Check the originals ◦ When scanning documents as editable text, the original must be loaded into the scan tray with the top forward and face down. Also, make sure the document is not skewed. For more information, see Load an original on the scanner glass. ◦ The software might not recognize text that is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m." ◦ The accuracy of the software depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality. ◦ Colored backgrounds can cause images in the foreground to blend too much. Error messages appear • Unable to activate TWAIN source or An error occurred while acquiring the image ◦ If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the HP software provided with the printer. ◦ If you are using a USB connection, make sure that you have connected the USB Device Cable to the correct port on the back of your computer. ◦ Verify that the correct TWAIN source is selected. In the HP software, check the TWAIN source by selecting Select Scanner on the File menu. • Reload document and then restart job Touch OK on the printer control panel, and then reload the remaining documents in the ADF. For more information see Load an original in the automatic document feeder (ADF). Scanned image quality is poor The original is a second-generation photo or picture Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny dots of ink that make an interpretation of the original photograph, which degrades the quality. Often, the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of the original. ◦ To eliminate the patterns, try reducing the size of the image after scanning. ◦ Print the scanned image to see if the quality is better. Solve scan problems 115

◦ Make sure that the resolution and color settings are correct for the type of scan job. ◦ For best results, use the scanner glass for scanning rather than the ADF. Text or images on the back of a two-sided original appear in the scan Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent. The scanned image is skewed (crooked) The original might have been loaded incorrectly. Be sure to use the media guides when you load the originals into the ADF. For more information, see Load an original in the automatic document feeder (ADF). For best results, use the scanner glass for scanning rather than the ADF. The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan. ◦ Try adjusting your computer monitor settings to use more colors (or levels of gray). In Windows, you typically make this adjustment by opening Display on the Windows control panel. ◦ Try adjusting the resolution and color settings. The scanned image shows blots, lines, vertical white stripes, or other defects ◦ If the scanner glass is dirty, the image produced does not have optimum clarity. For cleaning instructions, see Maintain the printer. ◦ The defects might be on the original and are not a result of the scanning process. Graphics look different from the original Scan at a higher resolution. NOTE: Scanning at high resolution can take a long time, and it can take up a large amount of space on your computer. Take steps to improve the scan quality ◦ Use the glass to scan rather than the ADF. ◦ Use high-quality originals. ◦ Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see Load an original on the scanner glass. ◦ Adjust the HP software settings according to how you plan to use the scanned page. ◦ Use or make a carrier sheet to protect your originals. ◦ Clean the scanner glass. For more information, see Clean the scanner glass. Chapter 9 116 Solve a problem

Scan defects are apparent • Blank pages Make sure that the original document is placed correctly. Place the original document face down on the flatbed scanner with the top-left corner of the document located in the lower-right corner of the scanner glass. • Too light or dark ◦ Try adjusting the settings. Be sure to use the correct resolution and color settings. ◦ The original image might be very light or dark or might be printed on colored paper. • Unwanted lines Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass. Try cleaning the scanner glass. For more information, see Maintain the printer. • Black dots or streaks ◦ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass; the scanner glass might be dirty or scratched; or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. For more information, see Maintain the printer. If cleaning does not correct the problem, the scanner glass or lid backing might need to be replaced. ◦ The defects might be on the original and are not a result of the scanning process. • Unclear text Try adjusting the settings. Make sure that the resolution and color settings are correct. • Size is reduced The HP software settings might be set to reduce the scanned image. See the HP printer software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the printer. The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see Test fax setup. If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed. TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • The fax test failed • The display always shows Phone Off Hook Solve fax problems 117

• The printer is having problems sending and receiving faxes • The printer is having problems sending a manual fax • The printer cannot receive faxes, but can send faxes • The printer cannot send faxes, but can receive faxes • Fax tones are recorded on my answering machine • The phone cord that came with my printer is not long enough • Color faxes do not print • The computer cannot receive faxes (Fax to PC and Fax to Mac) The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. This section contains the following topics: • The "Fax Hardware Test" failed • The "Fax Connected to Active Telephone Wall Jack" test failed • The "Phone Cord Connected to Correct Port on Fax" test failed • The "Using Correct Type of Phone Cord with Fax" test failed • The "Dial Tone Detection" test failed • The "Fax Line Condition" test failed The "Fax Hardware Test" failed Solution: • Turn the printer off by pressing the (Power button) located on the printer control panel and then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the (Power button) on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to Chapter 9 118 Solve a problem

fail and you experience problems faxing, contact HP support. Go to www.hp.com/ go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution: • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. For more information on setting up the printer for faxing, see Additional fax setup. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port.

Figure 9-1 Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1- LINE" port

connected to the port labeled 1-LINE on the back of the printer, and the other end to your telephone wall jack, as shown in the illustration. 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1- LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Solve fax problems 121

The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. • If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. • Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. Chapter 9 122 Solve a problem

The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. • Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. ◦ If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. The display always shows Phone Off Hook Solution: You are using the wrong type of phone cord. Make sure you are using the phone cord that came with the printer to connect the printer to your phone line. If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Solve fax problems 123

Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes Solution: Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the (Power button) light is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the (Power button) to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on. Solution: If Fax to PC or Fax to Mac has been enabled, you may not be able to send or receive faxes if the fax memory is full (limited by printer memory). Solution: • Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer and the other end to your telephone wall jack, as shown in the illustration. 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1- LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an Chapter 9 124 Solve a problem

electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. • Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an email or access the Internet. • Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer cannot send or receive a fax until the error condition is resolved. • The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see Send a fax in Error Correction Mode. If the problem persists, contact your telephone company. • If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. For more information, see Case B: Set up the printer with DSL. • Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. • If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. For more information, see Case C: Set up the printer with a PBX phone system or an ISDN line. Solve fax problems 125

• If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. The printer is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. Chapter 9 126 Solve a problem

• Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer, as shown in the illustration. 3 2 1 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1- LINE" port 3 Telephone • If you are sending a fax manually from your phone that is connected directly to the printer, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the printer control panel. NOTE: If using a serial-type phone system, please connect your phone directly on top of the printer cable which has a wall plug attached to it. The printer cannot receive faxes, but can send faxes Solution: • If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring. • If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot receive the fax. For information on receiving faxes manually, see Receive a fax manually. • If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the printer when you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. Solve fax problems 127

• If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls. • If you have an answering machine on the same phone line with the printer, you might have one of the following problems: ◦ Your answering machine might not be set up correctly with the printer. ◦ Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the sending fax machine might disconnect. ◦ Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones. This problem is most common with digital answering machines. The following actions might help solve these problems: ◦ When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. ◦ Make sure the printer is set to receive faxes automatically. For information on setting up the printer to receive faxes automatically, see Receive a fax. ◦ Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. For more information, see Set the number of rings before answering. ◦ Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. ◦ Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again.

Note:

• If the printer shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. To find out if other equipment is causing a problem, disconnect everything except the printer from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is set to match. For more information, see Change the answer ring pattern for distinctive ring. The printer cannot send faxes, but can receive faxes Solution: • The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch the Space (#) button repeatedly, until a dash (-) appears on the display. You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send a fax using monitor dialing. • The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Solve fax problems 129

Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine. If the answering machine and the printer are set to the same number of rings to answer, both devices answer the call and fax tones are recorded on the answering machine. • Set your answering machine to a low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, the printer receives the fax. If the call is a voice call, the answering machine records the incoming message. For more information, see Set the number of rings before answering. The phone cord that came with my printer is not long enough Solution: If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord

The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: The computer selected to receive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times. Cause: Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes. Solution: Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes. Solve problems using Web Services and HP websites This section provides solutions to common problems using Web Services and HP websites. • Solve problems using Web Services • Solve problems using HP websites Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint and Printer Apps, check the following: • Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. • Make sure the latest product updates have been installed on the printer. For more information, see Update the printer. • Make sure Web Services is enabled on the printer. For more information, see Set up Web Services using the printer’s control panel. • Make sure the network hub, switch, or router is turned on and working correctly. • If you are connecting the printer using an Ethernet cable, make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer. For more information, see Solve wired (Ethernet) network problems. • If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Solve wireless problems. Solve problems using Web Services and HP websites 131

• If you are using HP ePrint, check the following: ◦ Make sure the printer’s email address is correct. ◦ Make sure that the printer’s email address is the only address listed in the “To” line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print. ◦ Make sure you are sending documents that meet the HP ePrint requirements. For more information, see Web Services specifications. • If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid: ◦ Check the settings being used by the Web browser you are using (such as Internet Explorer, Firefox, or Safari). ◦ Check with the IT administrator or person who set up your firewall. If the proxy settings used by your firewall have changed, you must update these settings in either the printer’s control panel. If these settings are not updated, you will not be able to use Web Services. For more information, see Set up Web Services using the printer’s control panel. TIP: For additional help on setting up and using Web Services, visit ePrintCenter (www.eprintcenter.com). Solve problems using HP websites If you are having problems using HP websites from your computer, check the following: • Make sure the computer that you are using is connected to the Internet. • Make sure the web browser meets the minimum system requirements. For more information, see HP website specifications. • If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation provided with your web browser. Solve HP Digital Solutions problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. This section covers the following topics: • Solving HP Direct Digital Filing problems • Solving HP Digital Fax problems Solving HP Direct Digital Filing problems This section covers the following topics: • Common problems • Unable to scan to network folder Chapter 9 132 Solve a problem

• Unable to scan to email • The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) Common problems Scanned images are incorrectly cropped when scanning using Automatic paper size Use the correct paper size if available, and only use Automatic when using small media/photos. The printer is not set up correctly on the network Make sure that the printer is set up properly and connected to the network: • Try printing a document using the printer. • Check the network settings for the printer and make sure it has a valid IP address. • PING the printer and make sure that it is responding. For more information, see the documentation for your operating system. • If you are connecting the printer using an Ethernet cable, make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer. For more information, see Solve wired (Ethernet) network problems. • If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Solve wireless problems. The server name cannot be found or resolved Connection to the server might fail if the server name provided during setup cannot be resolved to a specific IP address. • Try to use the IP address of the server. • When using DNS, be sure to do the following: ◦ Try to use full DNS names. ◦ Make sure the DNS server is set up correctly on the printer. TIP: If you have recently changed the DNS settings, turn off and then turn on the printer. For more information, contact your network administrator or the person who set up your network. Unable to scan to network folder NOTE: HP Direct Digital Filing does not support Active Directory. The computer where the network folder is located is turned off Make sure the computer where the network folder is stored is turned on and connected to the network. Solve HP Digital Solutions problems 133

The network folder has not been set up correctly • Make sure the folder is created on the server. For more information, see the documentation available for your operating system. • Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Macintosh computer, make sure you have enabled SMB sharing. For more information, see the documentation available for your operating system. • Make sure the folder name uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system. • Make sure the folder name is entered in the correct format in the HP software. For more information, see the information in the wizard or the setup assistant. • Make sure the valid username and password have been entered. For more information, see the information in the wizard or the setup assistant. The disk is full Make sure the server containing the network folder has sufficient free disk space. The printer cannot create a unique filename using the assigned prefix and suffix or the filename prefix has not been set up correctly • The printer can create up to 9,999 files using the same prefix and suffix. If you have scanned many files to a folder, change the prefix. • Make sure the filename prefix uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system. Unable to scan to email NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. The email profile has not been set up correctly Make sure the valid outgoing SMTP server settings have been specified in the HP software. For more information about the SMTP server settings, see the documentation provided by your email service provider. Email messages are sent to some recipients but not to others when sending to multiple recipients The email addresses might not be correct or might not be recognized by the email server. Make sure that the email addresses for all email recipients have been entered correctly in the HP software. Check your email Inbox for any delivery notification failure messages from the email server. Sending large email messages Some email servers have been configured to reject email messages larger than a pre- determined size. To determine if your email server has a maximum file-size limit, see the documentation provided by your email service provider. If the email server does Chapter 9 134 Solve a problem

have such a limit, change the maximum email attachment size for the outgoing email profile to a value smaller than that of the email server. The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) If you are using a computer running Windows XP, you can set up folders using Simple File Sharing (SFS). A folder set up using SFS is shared anonymously: it does not require a username or password, and all users can read and write to the folder. Also, the dialog box used to enable sharing is different from the standard, Windows sharing dialog box. However, to ensure that data sent from the printer is secure, the Scan to Network Folder Wizard does not support SFS, and the computer displays the standard sharing dialog box instead of the SFS dialog box. For more information, see the documentation available for your operating system. Solving HP Digital Fax problems NOTE: Fax to Network Folder does not support Active Directory. NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. The computer where the network folder is located is turned off If you are using Fax to Network Folder, make sure the computer selected to receive faxes is switched on at all times and connected to the network. The network folder has not been set up correctly If you are using Fax to Network Folder, verify the following: • Make sure the folder is created on the server. For more information, see the documentation available for your operating system. • Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Macintosh computer, make sure you have enabled SMB sharing. For more information, see the documentation available for your operating system. • Make sure the folder name uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system. • Make sure the folder name is entered in the correct format in the HP software. For more information, see the information in the wizard or the setup assistant. • Make sure the valid username and password have been entered. For more information, see the information in the wizard or the setup assistant. Error conditions are interfering with HP Digital Fax If the printer has been configured to print incoming faxes but is out of paper, load paper in the input tray or resolve the error condition. After the incoming faxes are printed, they are saved to the network folder or forwarded to the designated email address once printed. Solve HP Digital Solutions problems 135

The internal memory is full If the internal memory in the printer is full, you cannot send or receive faxes. If the memory is full because too many unsaved faxes have been stored, follow the instructions on the printer’s control panel. CAUTION: Clearing the fax log and the internal memory deletes any unsaved faxes stored in the printer’s memory. Incorrect date and time on faxes If you are in a country/region that is observing Daylight Savings Time, the time stamp for faxes might not always reflect the accurate time for your local time zone. In addition, the default filename of faxes archived (which includes a time stamp) might also be affected. To see the correct times when faxes are received, print the fax log from the printer control panel. To enable the correct time to be reported on faxes during Daylight Savings Time, use the EWS to manually change the time zone used by the printer to one that reflects the correct time: ◦ Open the EWS. For more information, see To open the embedded web server. ◦ Click the Settings tab, and then, under Preferences, click Time Zone. ◦ Select the time zone that corresponds to the correct time (typically a time zone that is one hour ahead of yours). NOTE: When your country/region returns to Standard Time, change the time zone to reflect your time zone. Solve memory device problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. NOTE: If you are starting a memory device operation from a computer, see the software Help for troubleshooting information. • The printer cannot read the memory device • The printer cannot read photos on the memory device The printer cannot read the memory device • Check the memory device ◦ Make sure that the memory device is one of the supported types. For more information, see Memory device specifications. ◦ Some memory devices have a switch that controls how they can be used. Make sure that the switch is set so that the memory device can be read. Chapter 9 136 Solve a problem

◦ Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. ◦ Make sure that the memory device is working correctly by testing it with other devices. • Check the memory device slot ◦ Make sure that the memory device is fully inserted into the correct slot. For more information, see Insert a memory device. ◦ Remove the memory card (when the light is not blinking) and shine a flashlight into the empty slot. See if any of the small pins inside are bent. When the printer is off, you can straighten slightly bent pins by using the tip of a thin, retracted ballpoint pen. If a pin has bent in such a way that it touches another pin, replace the memory card reader or have the printer serviced. For more information, see HP support. This website provides information and utilities that can help you correct many common printer problems. The printer cannot read photos on the memory device Check the memory device The memory device might be corrupt. Solve wired (Ethernet) network problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. If you are unable to connect the printer to your wired (Ethernet) network, perform one or more of the following tasks. NOTE: After correcting any of the following, run the installation program again. • General network troubleshooting General network troubleshooting If you are unable to install the HP software provided with the printer, verify that: • All cable connections to the computer and the printer are secure. • The network is operational and the network hub, switch, or router is turned on. • All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. • The printer is installed on the same subnet as the computers that use the printer. If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration page. Solve wired (Ethernet) network problems 137

Solve wireless problems This section provides information about solving problems you might encounter when connecting the printer to your wireless network. Follow these suggestions in order, starting with those listed in the "Basic wireless troubleshooting" section. If you still encounter problems, follow the suggestions provided in the "Advanced wireless troubleshooting" section. This section contains the following topics: • Basic wireless troubleshooting • Advanced wireless troubleshooting • After resolving the problems TIP: For more information about troubleshooting wireless problems, visit www.hp.com/go/wirelessprinting. TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.) NOTE: After you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented. Step 1 - Make sure the wireless (802.11) light is turned on If the blue light near the printer's wireless button is not lit, the wireless capabilities might not have been turned on. To turn on wireless, touch (right arrow), touch Setup, touch Network, touch Wireless Radio, and then select Yes. NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities. Step 2 - Restart components of the wireless network Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue. Step 3 - Run the Print Wireless Network Test For wireless networking issues, run the Print Wireless Network Test. Chapter 9 138 Solve a problem

To print a Print Wireless Network Test page, touch (right arrow), touch Setup, touch Network, and then select Print Wireless Network Test or Wireless Network Test. If a problem is detected, the printed test report includes recommendations that might help solve the problem. TIP: If the Print Wireless Network Test indicates the signal is weak, try moving the printer closer to the wireless router. Advanced wireless troubleshooting If you have tried the suggestions provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following suggestions in the order presented: • Step 1: Make sure your computer is connected to your network • Step 2: Make sure that the printer is connected to your network • Step 3: Check to see if the firewall software is blocking communication • Step 4: Make sure the printer is online and ready • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN) Step 1: Make sure your computer is connected to your network Make sure your computer is connected to your network - either your wired (Ethernet) network or your wireless network. If the computer is not connected to the network, you cannot use the printer over the network. To check a wired (Ethernet) connection Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer. NOTE: Macintosh computers do not have indicator lights. To check the Ethernet connection on a Macintosh computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is working correctly, Built-in Ethernet appears in the list of connections, along with the IP address and other status information. If Built-in Ethernet does not appear in the list, there might be a problem with the router, the Ethernet cable, or your computer. For more information, click the Help button in the window. Solve wireless problems 139

To check a wireless connection

A: Make sure the printer is on the network

Url

communicate with each other over the network. For more information, see Configure your firewall software to work with the printer. If you are able to open the EWS, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer. For more information, see the documentation provided with your firewall software. Step 4: Make sure the printer is online and ready If you have the HP software installed, you can check the printer’s status from your computer to see if the printer is paused or offline, preventing you from using it. To check the printer’s status, follow the instructions for your operating system: Windows

you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default.

Mac OS X

NOTE: At this time, some portions of this site are not available in all languages. Solve printer management problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • Embedded web server cannot be opened NOTE: To use the embedded EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable. Embedded web server cannot be opened Check your network setup • Make sure you are not using a phone cord or a crossover cable to connect the printer to the network. • Make sure the network cable is securely connected to the printer. • Make sure the network hub, switch, or router is turned on and working correctly. Check the computer Make sure the computer that you are using is connected to the network. NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable. Check your web browser • Make sure the web browser meets the minimum system requirements. For more information, see Embedded web server specifications. • If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser. • Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser. Solve printer management problems 145

Check the printer IP address • To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch (right arrow), select Setup, select Network, and then select Print Network Settings. • Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.). For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows): C:\Ping 123.123.123.123 – Or – In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping. If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. Troubleshoot installation issues TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions Check the printer • Make sure that all packing tape and material have been removed from outside and inside the printer. • Make sure that the printer is loaded with paper. • Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel. Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the printer and to a working power outlet. Check the printhead and ink cartridges • Make sure that all of the printhead and ink cartridges are firmly installed in their correct, color-coded slot. The printer cannot work if they are not all installed. • Make sure that the printhead latch is closed correctly. Chapter 9 146 Solve a problem

HP software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. For more information, see System requirements. • Make sure that the computer meets at least the minimum system requirements. For more information, see System requirements • In the Windows Device Manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a complete uninstallation of the printer driver. Restart your computer, and reinstall the printer driver. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP website (www.hp.com/go/customercare). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting • If you are unable to install the HP software, verify that: ◦ All cable connections to the computer and the printer are secure. ◦ The network is operational and the network hub, switch, or router is turned on. ◦ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. Troubleshoot installation issues 147

◦ Make sure the printer is installed on the same subnet as the computers that use the printer. ◦ If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page. • If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: ◦ Print the printer’s network configuration page. For more information, see Understand the network configuration page. ◦ Click Start, and then click Printers or Printers and Faxes or Devices and Printers.

If you need to call HP, it is often useful to print the printer status report before calling.

Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges. This section contains the following topics: • Clean the printhead • Align the printhead • Reinstall the printhead Clean the printhead If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned. There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor. If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Before cleaning the printhead, make sure you load paper. For more information, see Load media. Not turning the printer off correctly can cause print quality problems. For more information, see Turn the printer off. To clean the printhead from the control panel

To clean the printhead from the embedded web server (EWS)

Understand the network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1 2 3 4 4 5

This section contains the following topics: • Clear paper jams • Avoid paper jams Clear paper jams Paper jams can occur either inside the printer or in the automatic document feeder. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. TIP: If you notice poor print quality, clean the printhead. For more information, see Clean the printhead. Use these steps to clear a paper jam. To clear a jam inside the printer

Caution:

c. If the jam is not there, push the latch on top of the duplexer and lower the cover. If media is jammed inside, carefully remove it. Close the cover. d. Reinsert the duplexer into the printer.

Warning!

- Or -

Caution:

• Remove printed papers from the output tray frequently. • Make sure that you are printing with media that is not wrinkled, folded, or damaged. • Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. • Do not use paper that is too thick or too thin for the printer. • Make sure that the trays are loaded correctly and are not too full. For more information, see Load media. • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. • Do not place too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the automatic document feeder, see Media specifications. • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. • Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the printer. For more information, see Media specifications. • If the printer is about to run out of paper, allow the printer to run out of paper first and then add paper. Do not try to add paper while the printer is trying to pick up a sheet. • If you are printing on both sides of a page, do not print highly saturated images on light weight paper. • Make sure that the printer is clean. For more information, see Maintain the printer. Chapter 9 158 Solve a problem

A

Hewlett-Packard limited warranty statement A. Extent of limited warranty

a. Improper maintenance or modification;

b. Software, media, parts, or supplies not provided or supported by HP;

c. Operation outside the product's specifications;

d. Unauthorized modification or misuse.

Purpose.

Such Damages.

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or allow limitations on the duration of implied warranties.

Rights Applicable To The Sale Of The Hp Products To Such Customers.

printed on the cartridge has been reached, whichever occurs

first. This warranty does not cover HP ink products that have

been refilled, remanufactured, refurbished, misused, or

tampered with. Printheads (only applies to products with customer 1 year replaceable printheads) Accessories 1 year unless otherwise stated Appendix A 160 Technical information

Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printer. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found on the product as indicated: Warranty information 161

Printer specifications This section contains the following topics: • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded web server specifications • Media specifications • Print specifications • Copy specifications • Fax specifications • Scan specifications • Web Services and HP website specifications • Environmental specifications • Electrical specifications • Acoustic emission specifications • Memory device specifications Physical specifications Printer size (width x height x depth) • HP Officejet Pro 8600: 494 x 300 x 460 mm (19.4 x 11.8 x 18.1 inches) • HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: 494 x 315 x 460 mm (19.4 x 12.4 x 18.1 inches) • With Tray 2: Adds 82 mm (2.6 inches) to the height of the printer Printer weight The printer weight does not include printing supplies, automatic two-sided printing accessory (duplexer), or Tray 2. • HP Officejet Pro 8600: 10.67 kg (23.6 lb) • HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: 11.58 kg (25.5 lb) • With Tray 2: Adds 2.96 kg (6.5 lb) • With automatic two-sided printing accessory (duplexer): Adds 0.63 kg (1.4 lb) Product features and capacities Feature Capacity Connectivity • USB 2.0-compliant high speed • USB 2.0 high-speed host port • Wireless 802.11b/g/n* • Wired 802.3 network (Ethernet) Print method Drop-on-demand thermal inkjet printing Ink cartridges Four ink cartridges (one each for black, cyan, magenta, and yellow)

Note:

Feature Capacity Printheads One printhead Supply yields For more information on estimated ink cartridge yields, visit www.hp.com/go/ learnaboutsupplies/. Printer languages

Hp Pcl 3

Arm R4

Note:

Network protocol specifications Network operating system compatibility • Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit (Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit) • Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64- bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition) • Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit, Windows 2008 Server R2 64-bit (Standard Edition, Enterprise Edition) • Citrix XenDesktop 4 • Citrix XenServer 5.5 • Mac OS X v10.5, v10.6, v10.7 • Microsoft Windows 2003 Server Terminal Services • Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0 • Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5 • Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0 • Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 • Microsoft Windows 2003 Small Business Server Terminal Services • Microsoft Windows Server 2008 Terminal Services • Microsoft Windows Small Business Server 2008 Terminal Services • Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0 • Novell Netware 6.5, Open Enterprise Server 2 Compatible network protocols

Tcp/Ip

Note:

Note:

Understand specifications for supported media Use the tables to determine the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes

Note:

Adf

10x15cm*

2L

U.S. Letter (216 x 279 mm; 8.5 x 11 inches)* 8.5 x 13 inches (216 x 330 mm)+

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)* +

A4 (210 x 297 mm; 8.3 x 11.7 inches)* U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)

U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches)+

B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)* +

A5 (148 x 210 mm; 5.8 x 8.3 inches)*

6 x 8 inches+

Edge-to-Edge A4*

Edge-to-Edge Letter*

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)

Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)

Card Envelope (111 x 152 mm; 4.4 x 6 inches)

A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)

Printer specifications 165

Media size Tray 1 Tray 2 Duplexer

Adf

C5 Envelope (162 x 229 mm; 6.4 x 9 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)

Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)

Index card (102 x 152 mm; 4 x 6 inches)

Index card (127 x 203 mm; 5 x 8 inches)

A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)*

A4 index card (210 x 297 mm; 8.3 x 11.7 inches)

Hagaki (100 x 148 mm; 3.9 x 5.8 inches) * **

Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches)

Index Card Letter (216 x 279 mm; 8.5 x 11 inches)

Photo media

Photo media (76.2 x 127 mm; 3 x 5 inches)

Photo media (102 x 152 mm; 4 x 6 inches)*

Photo media (5 x 7 inches)*

Photo media (8 x 10 inches)*

Photo media (8.5 x 11 inches)

Photo L (89 x 127 mm; 3.5 x 5 inches)

Photo 2L (127 x 178 mm)*

Appendix A (continued) 166 Technical information

Media size Tray 1 Tray 2 Duplexer

Adf

Other media

Note:

Os X.

Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to 8.5 inches wide and 5 to 14 inches long)

Custom-sized media (ADF) between 127 to 216 mm wide and 127 to 355 mm long (5 to 8.5 inches wide and 5 to 14 inches long)+

Note:

Tray Type Weight Capacity Output tray All supported media

Up to 150 sheets of plain paper (text printing) Automatic Document Feeder All supported media except photo paper 60 to 90 g/m2 (16 to 24 lb bond) long grain media only HP Officejet Pro 8600: Up to 35 sheets of plain paper (5 mm or 0.19 inches stacked) HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: Up to 50 sheets of plain paper (11 mm or 0.43 inches stacked) Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. 1 2 2 3 4 1 3 4 Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.S. Letter U.S. Legal

A4

B5

Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin

A5

• Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error Correction Mode. • 33.6 Kbps transmission. • 4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • Ring detect with automatic fax/answering machine switching.

Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi) Black 196 x 203 (8-bit grayscale) 300 x 300 196 x 203 196 x 98 Color 200 x 200 200 x 200 200 x 200 200 x 200 Fax to PC Specifications • Supported file type: Uncompressed TIFF • Supported fax types: black-and-white faxes Scan specifications • Integrated OCR software automatically converts scanned text to editable text • Twain-compliant interface (Windows only) • Resolution: 4800 x 4800 ppi optical • Color: 24-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from glass: HP Officejet Pro 8600: 216 x 297 mm (8.5 x 11.7 inches) HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: 216 x 356 mm (8.5 x 14 inches) • Maximum scan size from ADF: 216 x 356 mm (8.5 x 14 inches) Web Services and HP website specifications • Web Services specifications • HP website specifications Web Services specifications An Internet connection using either a wired (Ethernet) or wireless connection. HP ePrint • Maximum size of email and attachments: 5 MB • Maximum number of attachments: 10

Note:

Pdf

Html

Note:

Memory device specifications This section contains the following topics: • Memory card specifications • USB flash drives Memory card specifications Specifications • Maximum recommended number of files on a memory card: 2,000 • Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum (TIFF files, 50 MB maximum) • Maximum recommended memory card size: 64 GB (solid state only)

Note:

Note:

Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • European Union Regulatory Notice • LED indicator statement • Gloss of housing of peripheral devices for Germany • Notice to users of the U.S. telephone network: FCC requirements • Notice to users of the Canadian telephone network • Notice to users of the German telephone network • Australia wired fax statement • Regulatory information for wireless products • Regulatory model number Regulatory information 173

FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason- able protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501 Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Notice to users in Korea Appendix A 174 Technical information

VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • Low Voltage Directive 2006/95/EC • EMC Directive 2004/108/EC • Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP. If this product has telecommunications functionality, it also complies with the essential requirements of the following EU Directive: R&TTE Directive 1999/5/EC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following website: www.hp.com/go/certificates (type the product number in the search field). Regulatory information 175

The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !). Please refer to the regulatory label provided on the product. The telecommunications functionality of this product may be used in the following EU and EFTA countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. The telephone connector (not available for all products) is intended for connection to analogue telephone networks. Products with wireless LAN devices Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available. Please make sure that the country settings of the wireless network are correct. France For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest requirements, see www.arcep.fr. The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen,

Germany

Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment connects to the telephone network through the following standard network interface jack: USOC

Rj-11C.

Note The FCC hearing aid compatibility rules for telephones are not applicable to this equipment. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission, the date and time it is sent and an identification of the business, other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided might not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your fax machine, you should complete the steps described in the software. Regulatory information 177

Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil. L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne signifie en aucun cas que l’appareil a été validé par Industrie Canada. Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est particulièrement importante dans les zones rurales. Remarque Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent être connectés à une interface téléphonique. La terminaison d’une interface peut se composer de n’importe quelle combinaison d’appareils, à condition que le total des numéros REN ne dépasse pas 5. Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B. This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution might be particularly important in rural areas. Note The REN (Ringer Equivalence Number) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this product is 0.0B, based on FCC Part 68 test results. Notice to users of the German telephone network Hinweis für Benutzer des deutschen Telefonnetzwerks Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelass- enen Endgeräten verwendet werden. Australia wired fax statement In Australia, the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS/ACIF S008. Appendix A 178 Technical information

Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation. Notice to users in Brazil Aviso aos usuários no Brasil Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001). Notice to users in Canada Notice to users in Canada/Note à l'attention des utilisateurs canadiens For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada. Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN d'Industrie Canada. Notice to users in Taiwan Regulatory information 179

Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1101-01. This regulatory number should not be confused with the marketing name (HP Officejet Pro 8600 e-All-in-One series) or product number. Appendix A 180 Technical information

Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment website at: www.hp.com/hpinfo/globalcitizenship/environment/index.html This section contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Disposal of waste equipment by users in private households in the European Union • Power consumption • Chemical substances • Battery information • RoHS notices (China only) • RoHS notices (Ukraine only) Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/ regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Environmental product stewardship program 181

Disposal of waste equipment by users in private households in the European Union European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié. Batterie-Richtlinie der Europäischen Union Dieses Produkt enthält eine Batterie, die dazu dient, die Datenintegrität der Echtzeituhr sowie der Produkteinstellungen zu erhalten, und die für die Lebensdauer des Produkts ausreicht. Im Bedarfsfall sollte das Instandhalten bzw. Austauschen der Batterie von einem qualifizierten Servicetechniker durchgeführt werden. Direttiva dell'Unione Europea relativa alla raccolta, al trattamento e allo smaltimento di batterie e accumulatori Questo prodotto contiene una batteria utilizzata per preservare l'integrità dei dati dell'orologio in tempo reale o delle impostazioni del prodotto e la sua durata si intende pari a quella del prodotto. Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un tecnico dell'assistenza qualificato. Directiva sobre baterías de la Unión Europea Este producto contiene una batería que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuración del producto y está diseñada para durar toda la vida útil del producto. El mantenimiento o la sustitución de dicha batería deberá realizarla un técnico de mantenimiento cualificado. Směrnice Evropské unie pro nakládání s bateriemi Tento výrobek obsahuje baterii, která slouží k uchování správných dat hodin reálného času nebo nastavení výrobku. Baterie je navržena tak, aby vydržela celou životnost výrobku. Jakýkoliv pokus o opravu nebo výměnu baterie by měl provést kvalifikovaný servisní technik. EU's batteridirektiv Produktet indeholder et batteri, som bruges til at vedligeholde dataintegriteten for realtidsur- eller produktindstillinger og er beregnet til at holde i hele produktets levetid. Service på batteriet eller udskiftning bør foretages af en uddannet servicetekniker. Richtlijn batterijen voor de Europese Unie Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen. Bovendien is deze ontworpen om gedurende de levensduur van het product mee te gaan. Het onderhoud of de vervanging van deze batterij moet door een gekwalificeerde onderhoudstechnicus worden uitgevoerd. Euroopa Liidu aku direktiiv Toode sisaldab akut, mida kasutatakse reaalaja kella andmeühtsuse või toote sätete säilitamiseks. Aku on valmistatud kestma terve toote kasutusaja. Akut tohib hooldada või vahetada ainult kvalifitseeritud hooldustehnik. Euroopan unionin paristodirektiivi Tämä laite sisältää pariston, jota käytetään reaaliaikaisen kellon tietojen ja laitteen asetusten säilyttämiseen. Pariston on suunniteltu kestävän laitteen koko käyttöiän ajan. Pariston mahdollinen korjaus tai vaihto on jätettävä pätevän huoltohenkilön tehtäväksi. Οδηγία της Ευρωπαϊκής Ένωσης για τις ηλεκτρικές στήλες Αυτό το προϊόν περιλαμβάνει μια μπαταρία, η οποία χρησιμοποιείται για τη διατήρηση της ακεραιότητας των δεδομένων ρολογιού πραγματικού χρόνου ή των ρυθμίσεων προϊόντος και έχει σχεδιαστεί έτσι ώστε να διαρκέσει όσο και το προϊόν. Τυχόν απόπειρες επιδιόρθωσης ή αντικατάστασης αυτής της μπαταρίας θα πρέπει να πραγματοποιούνται από κατάλληλα εκπαιδευμένο τεχνικό. Az Európai unió telepek és akkumulátorok direktívája A termék tartalmaz egy elemet, melynek feladata az, hogy biztosítsa a valós idejű óra vagy a termék beállításainak adatintegritását. Az elem úgy van tervezve, hogy végig kitartson a termék használata során. Az elem bármilyen javítását vagy cseréjét csak képzett szakember végezheti el. Eiropas Savienības Bateriju direktīva Produktam ir baterija, ko izmanto reālā laika pulksteņa vai produkta iestatījumu datu integritātes saglabāšanai, un tā ir paredzēta visam produkta dzīves ciklam. Jebkura apkope vai baterijas nomaiņa ir jāveic atbilstoši kvalificētam darbiniekam. Europos Sąjungos baterijų ir akumuliatorių direktyva Šiame gaminyje yra baterija, kuri naudojama, kad būtų galima prižiūrėti realaus laiko laikrodžio veikimą arba gaminio nuostatas; ji skirta veikti visą gaminio eksploatavimo laiką. Bet kokius šios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas. Dyrektywa Unii Europejskiej w sprawie baterii i akumulatorów Produkt zawiera baterię wykorzystywaną do zachowania integralności danych zegara czasu rzeczywistego lub ustawień produktu, która podtrzymuje działanie produktu. Przegląd lub wymiana baterii powinny być wykonywane wyłącznie przez uprawnionego technika serwisu. Diretiva sobre baterias da União Européia Este produto contém uma bateria que é usada para manter a integridade dos dados do relógio em tempo real ou das configurações do produto e é projetada para ter a mesma duração que este. Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um técnico qualificado. Smernica Európskej únie pre zaobchádzanie s batériami Tento výrobok obsahuje batériu, ktorá slúži na uchovanie správnych údajov hodín reálneho času alebo nastavení výrobku. Batéria je skonštruovaná tak, aby vydržala celú životnosť výrobku. Akýkoľvek pokus o opravu alebo výmenu batérie by mal vykonať kvalifikovaný servisný technik. Direktiva Evropske unije o baterijah in akumulatorjih V tem izdelku je baterija, ki zagotavlja natančnost podatkov ure v realnem času ali nastavitev izdelka v celotni življenjski dobi izdelka. Kakršno koli popravilo ali zamenjavo te baterije lahko izvede le pooblaščeni tehnik. EU:s batteridirektiv Produkten innehåller ett batteri som används för att upprätthålla data i realtidsklockan och produktinställningarna. Batteriet ska räcka produktens hela livslängd. Endast kvalificerade servicetekniker får utföra service på batteriet och byta ut det. Директива за батерии на Европейския съюз Този продукт съдържа батерия, която се използва за поддържане на целостта на данните на часовника в реално време или настройките за продукта, създадена на издържи през целия живот на продукта. Сервизът или замяната на батерията трябва да се извършва от квалифициран техник. Directiva Uniunii Europene referitoare la baterii Acest produs conţine o baterie care este utilizată pentru a menţine integritatea datelor ceasului de timp real sau setărilor produsului şi care este proiectată să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de un tehnician de service calificat. English Français Deutsch Italiano Español Česky Dansk Nederlands Eesti Suomi Ελληνικά Magyar Latviski Lietuviškai Polski Português Slovenčina Slovenščina Svenska Български Română Appendix A 182 Technical information

Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach Battery information The printer has internal batteries that are used to maintain printer settings when the printer is turned off. These batteries might require special handling and disposal. This section contains the following topics: • Battery disposal in Taiwan • Attention California users Battery disposal in Taiwan Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following website: www.dtsc.ca.gov/hazardouswaste/ perchlorate. Environmental product stewardship program 183

RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) Appendix A 184 Technical information

Third-party licenses LICENSE.aes-pubdom--crypto --------------------- /* rijndael-alg-fst.c

* Or Implied Warranties, Including, But Not Limited To, The Implied

* Warranties Of Merchantability And Fitness For A Particular Purpose

* Are Disclaimed. In No Event Shall The Authors Or Contributors Be

* Liable For Any Direct, Indirect, Incidental, Special, Exemplary, Or

* Consequential Damages (Including, But Not Limited To, Procurement Of

* Substitute Goods Or Services; Loss Of Use, Data, Or Profits; Or

* Business Interruption) However Caused And On Any Theory Of Liability,

* Whether In Contract, Strict Liability, Or Tort (Including Negligence

* Or Otherwise) Arising In Any Way Out Of The Use Of This Software,

* Even If Advised Of The Possibility Of Such Damage.

The Software Is Provided "As Is", Without Warranty Of Any Kind,

Express Or Implied, Including But Not Limited To The Warranties Of

Merchantability, Fitness For A Particular Purpose And Noninfringement.

In No Event Shall The Authors Or Copyright Holders Be Liable For Any

Claim, Damages Or Other Liability, Whether In An Action Of Contract,

Tort Or Otherwise, Arising From, Out Of Or In Connection With The

Software Or The Use Or Other Dealings In The Software.

* Any Express Or Implied Warranties, Including, But Not Limited To, The

* Implied Warranties Of Merchantability And Fitness For A Particular

Purpose

* Are Disclaimed. In No Event Shall The Project Or Contributors Be Liable

* For Any Direct, Indirect, Incidental, Special, Exemplary, Or Consequential

* Damages (Including, But Not Limited To, Procurement Of Substitute Goods

* Or Services; Loss Of Use, Data, Or Profits; Or Business Interruption)

* However Caused And On Any Theory Of Liability, Whether In Contract,

Strict

* However Caused And On Any Theory Of Liability, Whether In Contract,

Strict

* Liability, Or Tort (Including Negligence Or Otherwise) Arising In Any Way

* Out Of The Use Of This Software, Even If Advised Of The Possibility Of

* Such Damage.

LibTomCrypt is public domain. As should all quality software be. All of the software was either written by or donated to Tom St Denis for the purposes of this project. The only exception is the SAFER.C source which has no known license status (assumed copyrighted) which is why SAFER,C is shipped as disabled. Tom St Denis LICENSE.md5-pubdom--jm_share_folder --------------------- LibTomCrypt is public domain. As should all quality software be. All of the software was either written by or donated to Tom St Denis for the purposes of this project. The only exception is the SAFER.C source which has no known license status (assumed copyrighted) which is why SAFER,C is shipped as disabled. Tom St Denis LICENSE.open_ssl--open_ssl --------------------- Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com). Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

This Software Is Provided By Eric Young ``As Is'' And

Any Express Or Implied Warranties, Including, But Not Limited To, The

Implied Warranties Of Merchantability And Fitness For A Particular

Purpose

Are Disclaimed. In No Event Shall The Author Or Contributors Be Liable

For Any Direct, Indirect, Incidental, Special, Exemplary, Or Consequential

Damages (Including, But Not Limited To, Procurement Of Substitute Goods

Or Services; Loss Of Use, Data, Or Profits; Or Business Interruption)

However Caused And On Any Theory Of Liability, Whether In Contract,

Strict

Liability, Or Tort (Including Negligence Or Otherwise) Arising In Any Way

Out Of The Use Of This Software, Even If Advised Of The Possibility Of

Such Damage.

Expressed Or Implied Warranties, Including, But Not Limited To, The

Implied Warranties Of Merchantability And Fitness For A Particular

Its Contributors Be Liable For Any Direct, Indirect, Incidental,

Special, Exemplary, Or Consequential Damages (Including, But

Not Limited To, Procurement Of Substitute Goods Or Services;

Loss Of Use, Data, Or Profits; Or Business Interruption)

However Caused And On Any Theory Of Liability, Whether In Contract,

Strict Liability, Or Tort (Including Negligence Or Otherwise)

Arising In Any Way Out Of The Use Of This Software, Even If Advised

Of The Possibility Of Such Damage.

notice, this list of conditions and the following disclaimer.

Expressed Or Implied Warranties, Including, But Not Limited To, The

Implied Warranties Of Merchantability And Fitness For A Particular

Its Contributors Be Liable For Any Direct, Indirect, Incidental,

Special, Exemplary, Or Consequential Damages (Including, But

Not Limited To, Procurement Of Substitute Goods Or Services;

Loss Of Use, Data, Or Profits; Or Business Interruption)

However Caused And On Any Theory Of Liability, Whether In Contract,

Strict Liability, Or Tort (Including Negligence Or Otherwise)

Arising In Any Way Out Of The Use Of This Software, Even If Advised

Of The Possibility Of Such Damage.

Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project. LICENSE.sha2-bsd--nos_crypto --------------------- /* FIPS 180-2 SHA-224/256/384/512 implementation

* Any Express Or Implied Warranties, Including, But Not Limited To, The

* Implied Warranties Of Merchantability And Fitness For A Particular

Purpose

* Are Disclaimed. In No Event Shall The Project Or Contributors Be Liable

* For Any Direct, Indirect, Incidental, Special, Exemplary, Or

Consequential

* Damages (Including, But Not Limited To, Procurement Of Substitute

Goods

* Or Services; Loss Of Use, Data, Or Profits; Or Business Interruption)

* However Caused And On Any Theory Of Liability, Whether In Contract,

Strict

* Liability, Or Tort (Including Negligence Or Otherwise) Arising In Any Way

* Out Of The Use Of This Software, Even If Advised Of The Possibility Of

* Such Damage.

The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format). Third-party licenses 193

B

Note:

Note:

Caution:

Note:

C

Tip:

Note:

Note:

Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand

Usa

If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. This section contains the following topics: • Select the correct fax setup for your home or office • Case A: Separate fax line (no voice calls received) • Case B: Set up the printer with DSL • Case C: Set up the printer with a PBX phone system or an ISDN line • Case D: Fax with a distinctive ring service on the same line • Case E: Shared voice/fax line • Case F: Shared voice/fax line with voice mail • Case G: Fax line shared with computer modem (no voice calls received) • Case H: Shared voice/fax line with computer modem • Case I: Shared voice/fax line with answering machine • Case J: Shared voice/fax line with computer modem and answering machine • Case K: Shared voice/fax line with computer dial-up modem and voice mail Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the printer, and you might also need to change some fax settings before you can fax successfully.

• Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer.

Note:

Dsl

Pbx

Case A: Separate fax line (no voice calls received)

Case B: Set up the printer with DSL

Case C: Set up the printer with a PBX phone system or an ISDN line

Case D: Fax with a distinctive ring service on the same line

Case E: Shared voice/fax line

Case F: Shared voice/fax line with voice mail

Case G: Fax line shared with computer modem (no voice calls received)

Case H: Shared voice/fax line with computer modem

Case I: Shared voice/fax line with answering machine Appendix C 198 Additional fax setup

Other equipment or services sharing your fax line Recommended fax setup

Dsl

Pbx

Case J: Shared voice/fax line with computer modem and answering machine

Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. (continued) Set up faxing (parallel phone systems) 199

To set up the printer with a separate fax line

Note:

Note:

You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with DSL

Note:

Note:

Note:

Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with a distinctive ring service

Note:

Note:

Tip:

To set up the printer with a shared voice/fax line

Note:

Note:

Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with voice mail

Note:

Note:

Note:

Note:

Note:

Note:

Note:

Note:

Example of a parallel splitter To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 5 4 3 2 1 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. 3 Parallel splitter 4 Computer with modem 5 Telephone

Note:

Note:

You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Telephone

Note:

Note:

Note:

Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Back view of the printer 1 2 3 4 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the printer with a shared voice/fax line with answering machine

Note:

Note:

Note:

Note:

Note:

To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 3 2 7 6 5 4 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region.

Note:

Note:

Note:

1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional)

Note:

Note:

Note:

Note:

Note:

Note:

• If your computer has two phone ports, set up the printer as follows: Back view of the printer 1 4 2 3 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports

Note:

Note:

The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel

D

Caution:

Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic.

Caution:

Note:

This section contains the following topics: • Create a firewall rule • Change the priority of firewall rules • Change firewall options • Reset firewall settings • Limitations to rules, templates, and services Create a firewall rule To create a firewall rule, complete the following steps:

Note:

Note:

Item Limit

Note:

Note:

Note:

Note:

Tip:

While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password: • The wireless network name is the name of your wireless network. • The wireless password prevents other people from connecting to your wireless network without your permission. Depending on the level of security required, your wireless network might use either a WPA key or WEP passphrase. If you have not changed the network name or the security passkey since setting up your wireless network, you can sometimes find them on the back or side of the wireless router. If you cannot find the network name or the security passkey or cannot remember this information, see the documentation available with your computer or with the wireless router. If you still cannot find this information, contact your network administrator or the person who set up the wireless network.

Tip:

Note:

Note:

Note:

Note:

Note:

Tip:

Note:

Note:

Note:

Overview of security settings To help improve the security of the wireless network and prevent unauthorized access, the printer supports many common types of network authentication, including WEP, WPA, and WPA2. • WEP: Provides security by encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses. • WPA: Increases the level of over-the-air data protection and access control on existing and future wireless networks. It addresses all known weaknesses of WEP, the original native security mechanism in the 802.11 standard. WPA uses the Temporal Key Integrity Protocol (TKIP) for encryption and employs 802.1X authentication with one of the standard Extensible Authentication Protocol (EAP) types available today. • WPA2: Provides enterprise and consumer wireless users with a high level of assurance that only authorized users can access their wireless networks. WPA2 provides the Advanced Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM) and supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating connected wirelessly without a wireless router (such as a Linksys wireless router or Apple AirPort Base Station). Add hardware addresses to a wireless router (MAC filtering) MAC filtering is a security feature in which a wireless router or wireless access point is configured with a list of hardware addresses (also called "MAC addresses") of devices that are allowed to gain access to the network through the router. If the router filters hardware addresses, then the printer's hardware address must be added to the router’s list of accepted hardware addresses. If the router does not have the hardware address of a printer attempting to access the network, the router denies the printer access to the network.

Caution:

Note:

Note:

• Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make configuration changes. • Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet. • To avoid accidentally connecting to another party's wireless network, turn off the setting to automatically connect to non-preferred networks. This is disabled by default in Windows

Xp.

To uninstall — method 2

Note:

Note:

E

Note:

Note:

Note:

About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Though some cookies are cleared at the end of each session (such as the cookie that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

Note:

Note:

Tip:

Tip:

F

G

Note:

Solution 1: Reinstall the printhead. For instructions, see Reinstall the printhead

Caution:

Note:

Note:

Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again. For more information, see Load media.

Note:

To change the printer’s status, complete the following steps.

Tip:

Note:

Ink cartridges depleted The cartridges listed in the message must be replaced to resume printing. HP recommends that you do not remove an ink cartridge until a replacement is ready to install. For more information, see Replace the ink cartridges. Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Replace the ink cartridges. Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print and then remove the cartridge. Printer supply upgrade successful The supply upgrade was successful. The cartridges listed in the message can now be used in the printer. Printer supply upgrade problem The supply upgrade was not successful. The cartridges listed in the message can still be used in this printer. Replace the Supply Upgrade cartridge. For more information, see Replace the ink cartridges. Non-HP ink cartridges installed HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased original HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more information or to report fraud. Using Original HP Cartridges has its Rewards HP rewards loyal customers for using original HP supplies. Click the button below the message to view Rewards online. Reward may not be available in all regions. Counterfeit Cartridge Advisory The installed cartridge is not a new, original HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To continue using the cartridge, click Continue. Used, Refilled or Counterfeit Cartridge Detected The original HP ink in the cartridge has been depleted. The solution for this problem is to replace the ink cartridge or click OK to continue using the cartridge. For more information, see Replace Appendix G 238 Errors (Windows)

the ink cartridges. HP rewards loyal customers for using original HP supplies. Click the button below the message to view Rewards online. Rewards may not be available in all regions.

Warning!

Caution:

Caution:

Ink sensor warning The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are very low on ink. Printing with an empty cartridge will cause air to enter the ink system, which causes poor print quality. Significant amounts of ink will be used up to recover from this condition, which will deplete much of the ink supply for all cartridges. Solution: Click OK to continue printing or replace the cartridge. For information about how to install new cartridges, see Replace the ink cartridges. Problem with printer preparation The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be inaccurate. Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead cleaning procedure from the toolbox might improve it. For more information about cleaning the printhead, see Clean the printhead. Color cartridge very low on ink The cartridges listed in the message are very low on ink. Solutions: To print in color, replace the empty cartridges. For information about how to install new cartridges, see Replace the ink cartridges. To temporarily print using black ink only, click Cancel Print and then re-send the print job. The Use black ink only? message appears before the job prints. The empty cartridges will need to be replaced soon.

Caution:

Caution:

If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP. Problem with ink system 241

Index

A

(Adf)

B

C

Adf 23

D

shared with fax and voice line (parallel phone systems) 208 shared with fax and voice mail (parallel phone systems) 217 digital cameras insert memory cards 28 distinctive ringing change 78 parallel phone systems 202 dots or streaks, troubleshoot copies 112 dots, troubleshoot scan 117 double-sided printing 45 driver accessories settings 32 warranty 160 DSL, fax setup with parallel phone systems 200 duplexer clear jams 154 installation 29 media sizes supported 165 media types and weights supported 167 turn on and off in driver 32 duty cycle 163

E

F

Firewall configure 144 firewall settings 222 firewalls, troubleshoot 100 FoIP 81 fonts supported 163 forwarding faxes 70

G

H

I

J

L

M

modem shared with fax (parallel phone systems) 205 shared with fax and answering machine (parallel phone systems) 213 shared with fax and voice line (parallel phone systems) 208 shared with fax and voice mail (parallel phone systems) 217 monitor dialing 65, 67 multi-feeds, troubleshoot 109

N

O

Ocr

P

processor specifications 163 pulse dialing 79

Q

R

S

Ocr 49

Ocr 49

speed dial send fax 62 status network configuration page 153 printer status report 149 status icons 15 storage devices USB flash drives supported 172 streaks, troubleshoot copies 112 scan 117 stripes on scans, troubleshoot 116 subscriber identification code 77 supplies ordering online 194 printer status report 149 yields 163 support 95 system requirements 163

T

Twain

U

V

view network settings 221 voice mail set up with fax (parallel phone systems) 204 set up with fax and computer modem (parallel phone systems) 217 voltage specifications 171 volume fax sounds 80

W

X