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Common questions
Common Questions
16 totalWhat safety precautions should I follow to prevent the computer from overheating?
Do not place the computer directly on your lap or obstruct the computer air vents, and use the computer only on a hard, flat surface. Do not allow soft surfaces such as pillows, rugs, or clothing to block airflow, and do not allow the AC adapter to contact skin or soft surfaces during operation. The computer and AC adapter comply with user-accessible surface temperature limits defined by IEC 60950. (Page 3)
What does it mean when the AC adapter/battery light is blinking amber?
A blinking amber battery light means a battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. (Page 26)
How do I turn the TouchPad on or off?
Use the TouchPad on/off button to turn the TouchPad on and off. When the TouchPad light is amber, the TouchPad is off; when the TouchPad light is off, the TouchPad is on. (Page 25)
What components can I replace myself as an end user?
End user replaceable parts include the AC adapter, battery, hard drive, keyboard, memory modules (primary and expansion), optical drive, SSD, WLAN module, and WWAN module. These components are designed to be replaced without requiring an authorized service provider. (Page 17)
How much RAM does the HP ProBook 640 G1 support and what type of memory does it use?
The computer supports up to 16,384 MB (16 GB) of system RAM across two customer-accessible memory module slots. It uses DDR3L 1600-MHz PC3-12800 dual channel memory in configurations ranging from 2,048 MB up to 16,384 MB. (Page 12)
What should I do if I need to replace the WLAN module?
Replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality and contact support through HP Support Assistant. (Page 31)
Show 10 more questions
How do I replace the battery on my HP ProBook 640 G1?
How do I access the WLAN and WWAN module slots?
What is the safest way to charge my notebook?
What security features does the HP ProBook 640 G1 have?
How do I update the BIOS?
What hard drives are compatible with the ProBook?
How do I perform a system recovery using f11 on Windows 8?
What does it mean when the wireless light is amber versus white?
What hard drive sizes and types are supported by the HP ProBook 640 G1?
What is the warning about pressing and holding the power button?
Full Manual
168 pages
HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. AMD is a trademark of Advanced Micro Devices, Inc. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: November 2013 Document Part number: 728342-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase. For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
Safety warning notice
Warning!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification .............................................................................................................. 10 Display ................................................................................................................................................ 10 Buttons and fingerprint reader (select models only) ........................................................................... 12 Keys ................................................................................................................................................... 13 Lights .................................................................................................................................................. 15 TouchPad ........................................................................................................................................... 17 Front ................................................................................................................................................... 17 Left side .............................................................................................................................................. 18 Right side ........................................................................................................................................... 21 Rear (select models only) ................................................................................................................... 22 Bottom ................................................................................................................................................ 23 3 Illustrated parts catalog ............................................................................................................................... 25 Service tag ......................................................................................................................................... 25 Computer major components ............................................................................................................. 27 Display assembly subcomponents ..................................................................................................... 38 Cables ................................................................................................................................................ 39 Plastics Kit .......................................................................................................................................... 40 Mass storage devices ......................................................................................................................... 41 Miscellaneous parts ............................................................................................................................ 42 Sequential part number listing ............................................................................................................ 43 4 Removal and replacement procedures preliminary requirements ........................................................... 57 Tools required .................................................................................................................................... 57 Service considerations ....................................................................................................................... 57 Plastic parts ....................................................................................................................... 57 Cables and connectors ...................................................................................................... 58 Drive handling .................................................................................................................... 58 Grounding guidelines ......................................................................................................................... 58 Electrostatic discharge damage ......................................................................................... 58 Packaging and transporting guidelines ............................................................. 60 Workstation guidelines ..................................................................... 60 v
5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 62 Component replacement procedures ................................................................................................. 62 Battery ............................................................................................................................... 63 Service cover ..................................................................................................................... 64 Hard drive .......................................................................................................................... 65 Modem module (select models only) ................................................................................. 67 Primary memory module .................................................................................................... 68 Expansion memory module ............................................................................................... 71 WWAN module (select models only) ................................................................................. 73 WLAN module .................................................................................................................... 74 Optical drive ....................................................................................................................... 76 Solid-state drive ................................................................................................................. 78 Keyboard ........................................................................................................................... 79 6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 85 Fan and heat sink assembly ............................................................................................................... 85 Base enclosure ................................................................................................................................... 89 USB board .......................................................................................................................................... 92 Power button board ............................................................................................................................ 94 Fingerprint reader board ..................................................................................................................... 96 Smart card reader .............................................................................................................................. 98 System board ..................................................................................................................................... 99 Speakers .......................................................................................................................................... 104 Function button board ...................................................................................................................... 106 Processor ......................................................................................................................................... 108 TouchPad ......................................................................................................................................... 110 Power connector cable ..................................................................................................................... 112 RTC battery ...................................................................................................................................... 113 Display assembly ............................................................................................................................. 115 7 Computer Setup .......................................................................................................................................... 120 Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics .................................. 120 Using Computer Setup .................................................................................................... 120 Starting Computer Setup ................................................................................. 120 Navigating and selecting in Computer Setup .................................................. 120 Restoring default settings in Computer Setup ................................................. 121 Updating the BIOS .......................................................................................... 121 Determining the BIOS version ........................................................ 121 Downloading a BIOS update .......................................................... 122 Using MultiBoot ................................................................................................................ 123 vi
About the boot device order ............................................................................ 123 Choosing MultiBoot preferences ..................................................................... 123 Setting a new boot order in Computer Setup ................................. 123 Dynamically choosing a boot device using the f9 prompt ............... 124 Setting a MultiBoot Express prompt ............................................... 124 Entering MultiBoot Express preferences ........................................ 124 Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 125 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 125 Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ....... 125 Using Computer Setup .................................................................................................... 125 Starting Computer Setup ................................................................................. 126 Navigating and selecting in Computer Setup .................................................. 126 Restoring factory settings in Computer Setup ................................................. 126 Updating the BIOS .......................................................................................... 128 Determining the BIOS version ........................................................ 128 Downloading a BIOS update .......................................................... 128 Using MultiBoot ................................................................................................................ 129 About the boot device order ............................................................................ 129 Choosing MultiBoot preferences ..................................................................... 129 Setting a new boot order in Computer Setup ................................. 130 Dynamically choosing a boot device using the f9 prompt ............... 130 Setting a MultiBoot Express prompt ............................................... 130 Entering MultiBoot Express preferences ........................................ 131 Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 132 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............. 132 8 Specifications .............................................................................................................................................. 133 Computer specifications ................................................................................................................... 133 Hard drive specifications .................................................................................................................. 133 Hard drive specifications (continued) ............................................................................................... 134 9 Backup and recovery .................................................................................................................................. 136 Windows 8 ........................................................................................................................................ 136 Backing up your information ............................................................................................ 136 Performing a system recovery ......................................................................................... 136 Using the Windows recovery tools .................................................................. 137 Using f11 recovery tools .................................................................................. 137 Using Windows operating system media (purchased separately) .................. 138 Using Windows Refresh or Windows Reset .................................................... 139 Using HP Software Setup ............................................................................... 139 Windows 7 ........................................................................................................................................ 140 vii
Creating recovery media and backups ............................................................................ 140 Guidelines ....................................................................................................... 140 Creating recovery media with HP Recovery Disc Creator (select models only) ................................................................................................................ 140 Creating recovery media ................................................................ 141 Backing up your information ............................................................................ 141 Performing a system recovery ......................................................................................... 142 Using the Windows recovery tools .................................................................. 143 Using f11 recovery tools (select models only) ................................................. 144 Using Windows 7 operating system media ..................................................... 144 SUSE Linux – Backup and recovery ................................................................................................ 146 Creating backups ............................................................................................................. 146 Backing up your information ............................................................................................ 146 Performing a system recovery ......................................................................................... 147 Remove everything and reinstall SLED ........................................................................... 147 10 Statement of Volatility .............................................................................................................................. 149 Non-volatile memory usage .............................................................................................................. 150 Questions and answers .................................................................................................................... 152 11 Power cord set requirements .................................................................................................................. 154 Requirements for all countries .......................................................................................................... 154 Requirements for specific countries and regions ............................................................................. 154 12 Recycling ................................................................................................................................................... 156 Index ................................................................................................................................................................. 157 viii
1 Product description Category Description Product Name HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC Processors ● Intel® Dual Core i7-4600M 2.90-GHz processor (up to 3.6-GHz), 4.0-MB, (1600- MHz FSB, 4.0-MB L3 cache, 37W) ● Intel Dual Core i5-4330M 2.80-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) ● Intel Dual Core i5-4300M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) ● Intel Dual Core i5-4200M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) ● Intel Dual Core i3-4100M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) ● Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) ● AMD® Quad Core A10-5750M with Radeon HD 8650G Graphics (3.5 GHz/2.5 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A10-4600M with Radeon HD 7660G Graphics (3.2 GHz/2.3 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A8-5550M with Radeon HD 8550G Graphics (3.1 GHz/2.1 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A8-4500M with Radeon HD 7640G Graphics (2.8 GHz/1.9 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A6-5350M with Radeon HD 8450G Graphics (3.5 GHz/2.9 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A6-4400M with Radeon HD 7520G Graphics (3.2 GHz/2.7 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A4-5150M with Radeon HD 8350G Graphics (3.3 GHz/2.7 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A4-4300M with Radeon HD 7420G Graphics (3.0 GHz/2.5 GHz; 4.0-MB L2 cache, 35W) Chipset Mobile IntelQM87 Mobile Intel HM87 Fusion Controller Hub AMD A76M Fusion Controller Hub (FCH) 1
Category Description Graphics Switchable graphics: ● Intel HD Graphics 4600 with shared video memory ● AMD Radeon HD 8750M Support for hybrid (switchable) graphics Frame buffer width 128-bit Support dual-display ports through the dock Support for up to 4 total displays with discrete configurations (through Advanced Docking Station) Support AMD Eyefinity Technology (with AMD Discrete graphics) 2 Chapter 1 Product description
Category Description Panel ● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with camera and WWAN ● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN ● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN ● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) ● 14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel) with camera and WWAN ● 14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel) with WWAN ● 14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel) with camera ● 14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel) ● 14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera and WWAN ● 14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel) with WWAN ● 14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera ● 14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel) ● 15.6-in, full high-definition (FHD), AntiGlare (AG) SVA (1920x1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with camera and WWAN ● 15.6-in FHD AG SVA (1920x1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with WWAN ● 15.6-in FHD AG SVA (1920x1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with camera ● 15.6-in FHD AG SVA (1920x1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) ● 15.6-in (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera and WWAN ● 15.6-in (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with WWAN ● 15.6-in (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera ● 15.6-in HD AG SVA (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) All panels are 16:9 aspect ratio 3
Category Description Memory Two customer-accessible/upgradable memory module slots Support for DDR3L 1600-MHz PC3-12800 dual channel memory Support for 16384-MB of system RAM in the following configurations: ● 16384-MB total system memory (8192-MB×2 or 4096-MB×4) ● 12288-MB Total system semory (8192-MB + 4096-MB) ● 8192-MB total system memory (8192-MB or 4096-MB×2) ● 8192-MB total system memory (8192-MB×1) ● 6144-MB Total system memory (4096-MB + 2048-MB) ● 4096-MB total system memory (4096-MB×1) ● 2048-MB total system memory (2048-MB×1) Flash cache 32-GB MLC SATA-3 module (Intel Smart Response Technology (SRT) Dedicated MiniCard slot Support for no flash cache option Fast Flash Standby not supported Not available on computer models equipped with WWAN capability, a solid-state drive (SSD), or a self-encrypted drive (SED) Not available on computer models equipped with the Linux operating system MiniCard solid-state drive
256-Gb Sata-3 Ssd
180-Gb Sata-3 Ssd
128-GB mSATA SSD SSD is set as primary storage if selected; hard drive becomes secondary storage 4 Chapter 1 Product description
Category Description Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37- in) thickness Support for Serial ATA Support for 3D DriveGuard hard drive protection Support toolless removal Support for the following hard drives: ● 1-TB, 5400-rpm, 9.5-mm ● 750-GB, 7200-rpm, 7.0-mm ● 500-GB, 7200-rpm, 7.0-mm ● 500-GB, 5400-rpm, 7.0-mm, FIPS (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems) ● 500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems) ● 320-GB, 7200-rpm, 7.0-mm Support for the following 6.35-cm (2.5-in) solid-state drives: ● 256-GB SATA-3 self-encrypting SSD (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems) ●
180-Gb Sata-3 Ssd
●128-Gb Sata-3 Ssd
Upgrade drive Support for the following 9.5-mm (.37-in) , SATA optical drives: ● Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive ● DVD±RW SuperMulti Double-Layer Drive ● DVD-ROM Drive Support for 6.35-cm (2.5-in) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in) and 9.5-mm (.37-in) thicknesses Support for the following 6.35-cm (2.5-in) SATA III solid-state drives: ●512-Gb Ssd
● 256-GB SED SSD (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems) Supports for no Upgrade drive option (bezel) Audio and video Stereo speakers Dual array microphone (select models only) HD Audio with DTS Studio sound DTS sound+ Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Support for no webcam option 5
Category Description Ethernet Intel I218-LM 10/100/1000 Ethernet, with Intel I218-LM Gigabit Network Connection (select models only) Realtek RTL8151GH-CG 10/100/1000 Ethernet (select models only) Support for Power Optimizer Intel Stable Image Platform Program (SIPP) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Intel 802.11 a/b/g/n 2x2 + BT 4.0 Combo Adapter ● Intel 802.11 2x2 AC + BT 4.0 Combo Adapter ● Intel 802.11 2x2 a/b/g/n + BT 4.0 Combo Adapter ● Intel 802.11 2x2 a/b/g/n ● Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW Combo Adapter ● Atheros 802.11 b/g/n 1x1 + BT 4.0 Combo Adapter ● Atheros 802.11 b/g/n 1x1
Integrated wireless wide area network (WWAN) options by way of wireless module (select models only) Two WWAN antennas built into display assembly Security provided by subscriber identify module (SIM), slot located in battery bay Support for the following WWAN formats: ● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HSPA+ Mobile Broadband Module ● HP hs3110 HSPA+ Mobile Broadband Module External media cards Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). Ports ● AC adapter, HP Smart ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● Battery (secondary) ● DisplayPort 1.2 ● Docking ● RJ-45 (Ethernet) ● USB 3.0 (3 or 4) ● USB 3.0 charging (1) ● VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video 6 Chapter 1 Product description
Category Description Keyboard/pointing devices Full-size, spill-resistant keyboard with drain and numeric keypad Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch- zoom as default Support for Windows 8 dual-point (pointing stick with 3 pointing stick buttons plus TouchPad with 3 TouchPad buttons) DuraKeys Spill Resistant with drain TouchPad requirements: ● On/off button ● Support for 2-way scroll ● Taps enabled by default ● Gestures enabled by default: ◦ 2-finger scrolling ◦ 2-finger zoom (pinch) Power requirements Support for the following AC adapters: ● 90-W, HP Smart Adapter ● 65-W, HP Smart Adapter Power requirements (continued) Support for the following batteries ● 9-cell cylindrical 100-WHr, 3.0-Ah, Li-ion battery ● 6-cell cylindrical 55-WHr, 2.8-Ah, Li-ion battery ● 6-cell cylindrical 55-WHr, 2.55-Ah, Li-ion battery ● 3-cell cylindrical 33-WHr, 2.0-Ah, Li-ion battery Security Support security lock Trusted platform module (TPM) 1.2 (Infineon; soldered down) and TPM Enhanced Drive Lock (For the People's Republic of China and Asia Pacific countries and regions, disabled but available) Fingerprint reader (select models only) Integrated smart card reader 7
Category Description Operating system Preinstalled: ● Windows 8.1 Professional 64-bit ● Windows 8.1 Professional 64-bit (MSNA) ● Win 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image ● Win 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit Image ● Windows 8.1 Chinese Market 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 8.1 Multi-Language 64-bit ● Windows 8 Professional 64-bit ● Windows 8 Multi-Language 64-bit ● Windows 8 Emerging Market 64-bit ● Windows 8 CH 64-bit (available only in the People's Republic of China with Hardware Kit) ● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit Image (not supported in the People's Republic of China) ● Windows 7 Professional 64-bit ● Windows 7 Professional 64-bit MSNA ● Windows 7 Professional 32-bit ● Windows 7 Professional 32-bit MSNA ● Windows 7 Home Premium 64-bit ● Windows 7 Home Premium 32-bit ● Windows 7 Basic 32-bit ● FreeDOS 2.0 ● SuSE Linux Enterprise (SLED 11) Service Pack 2, 64-bit (not available on computer models equipped with WWAN capability or Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
Restore media-DRDVD: ● DRDVD Windows 8.1 (available with any Windows 8 localization, required for any Windows 8.1 Professional downgrade operating system) ● DRDVD Windows 8 (available with any Windows 8 localization, required for any Windows 8 Professional downgrade operating system) ● DRDVD Windows 7 (available with any Windows 8 or Windows 7 Professional downgrade loc) ● SRDVD SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit (available with FreeDOS and SuSE Linux) 8 Chapter 1 Product description
Category Description Operating system (continued) Restore media-OSDVD: ● Windows 8.1 64-bit (available only and required with Windows 8 Downgrade OS except ASIA and the People's Republic of China) ● Windows 8 64-bit (for service only) ● Windows 8 Country-Specific 64-bit (for service only) ● Windows 8 Emerging Market 64-bit (for service only) ● Windows 8 Professional 64-bit (available only and required with Windows 8 downgrade operating systems) ● Windows 7 Professional 64 -bit (available with any Windows 8 Professional or Windows 7 Professional downgrade loc, not available in the People's Republic of China)
Certified: ● Microsoft WHQL ● SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit
Web-only support: ● Windows 8.1 Professional 64-bit ● Windows 8.1 Enterprise 64-bit ● Windows 8.1 Multi-Language 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 8.1 Chinese Market 64-bit ● Windows 8 Enterprise 64-bit ● Windows 7 Ultimate 64-bit ● Windows 7 Ultimate 32-bit ● Windows 7 Enterprise 64-bit ● Windows 7 Enterprise 32-bit ● Windows 7 Professional 32-bit ● Windows 7 Basic 64-bit ● Windows 7 Basic 32-bit Serviceability End user replaceable parts: ● AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory modules (2, one primary and one expansion) ● Optical drive ●
Ssd
● WLAN module ● WWAN module 9
2 External component identification Display
Note:
Your computer may look slightly different from the illustration in this section. Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures still photographs. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. 10 Chapter 2 External component identification
Component Description (6) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on.
Note:
The display switch is not visible on the outside of the computer. *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Display 11
Buttons and fingerprint reader (select models only)
Note:
Your computer may look slightly different from the illustration in this section. Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.Caution:
Pressing and holding down the power button will result in the loss of unsaved information. To learn more about your power settings, see your power options. From the Start screen, type power, select Settings, and then select Power Options. (2)Speakers (2) Produce sound. (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (4) Volume mute button Mutes and restores speaker sound. (5)
Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. 12 Chapter 2 External component identification
Keys
Note:
Refer to the illustration that most closely matches your computer. Component Description (1)esc key Displays system information when pressed in combination with the fn key. (2)
fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop.
Note:
Pressing the Windows button again will return you to the previous screen. (4)Function keys Execute frequently used system functions when pressed in combination with the fn key. (5) Windows applications key Displays options for a selected object. (6)
Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. (7)
num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key. Keys 13
Component Description (1)
esc key Displays system information when pressed in combination with the fn key. (2)
fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop.
Note:
Pressing the Windows button again will return you to the previous screen. (4)Function keys Execute frequently used system functions when pressed in combination with the fn key. (5)
num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad. (6)
Integrated numeric keypad When num lk has been enabled, it can be used like an external numeric keypad. 14 Chapter 2 External component identification
Lights
Note:
Refer to the illustration that most closely matches your computer. Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2)Caps lock light On: Caps lock is on. (3)
TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (4) Microphone mute light ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (5)
Num lock light On: Num lock is on. (6) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (7) Mute light ● Amber: Computer sound is off. ● White: Computer sound is on. Lights 15
Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Microphone mute light ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (3)
Num lock light On: Num lock is on. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (5) Mute light ● Amber: Computer sound is off. ● White: Computer sound is on. (6)
Caps lock light On: Caps lock is on. (7)
TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. 16 Chapter 2 External component identification
TouchPad Component Description (1)
Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. (2)
Left pointing stick button (select models only) Functions like the left button on an external mouse. (3)
TouchPad on/off button Turns the TouchPad on and off. (4)
Left TouchPad button Functions like the left button on an external mouse. (5)
Right pointing stick button (select models only) Functions like the right button on an external mouse. (6)
TouchPad zone Moves the pointer and selects or activates items on the screen. (7)
Right TouchPad button Functions like the right button on an external mouse. Front TouchPad 17
Component Description (1) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (3) AC adapter/Battery light ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. (4) Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left side
Note:
Refer to the illustration that most closely matches your computer. Component Description (1) Power connector Connects an AC adapter. (2) RJ-45 (network) jack/lights (2) Connects a network cable. ● Amber (left): The network is showing activity. ● Green (right): The network is connected. 18 Chapter 2 External component identification
Component Description (3) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB power performance. The USB charging port can also charge select models of cell phones and MP3players, even when the computer is off (4)
Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). (5) USB 3.0 port Connects optional USB 3.0 devices and provide enhanced USB power performance. (6)
Upgrade bay (optical drive shown) The upgrade bay can hold either a hard drive or an optical drive that reads and writes (select models only) to an optical disc. It can also hold a weight saver option. (7)
Optical drive eject button (select models only) Releases the optical drive disc tray. (8) ExpressCard slot or smart card reader (depending on the configuration) Supports optional ExpressCards or smart cards. Component Description (1) Power connector Connects an AC adapter. (2) RJ-45 (network) jack/lights (2) Connects a network cable. ● Amber (left): The network is showing activity. ● Green (right): The network is connected. (3) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB power performance. The USB charging port can also charge select models of cell phones and MP3players, even when the computer is off. (4)
Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). (5) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. (6)
Upgrade bay (optical drive shown) The upgrade bay can hold either a hard drive or an optical drive that reads and writes (select models only) to an optical disc. It can also hold a weight saver option. Left side 19
Component Description (7)
Optical drive eject button (select models only) Releases the optical drive disc tray. (8) ExpressCard slot or smart card reader (depending on the configuration) Supports optional ExpressCards or smart cards. 20 Chapter 2 External component identification
Right side
Note:
Your computer may look slightly different from the illustration in this section. Component Description (1) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.Warning!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.Note:
When a device is connected to the jack, the computer speakers are disabled.Note:
Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). (2) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. (3) Dual-Mode DisplayPort Connects an optional digital display device, such as a high- performance monitor or projector. (4) External monitor port Connects an external VGA monitor or projector. (5)Vents (2) Enable airflow to cool internal components.
Note:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (6) Security cable slot Attaches an optional security cable to the computer.Note:
The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Right side 21
Rear (select models only) Component Description (1) RJ-11 (modem) jack (select models only) Connects a modem cable. (2) Serial port Connects an optional device such as a serial modem, mouse, or printer. 22 Chapter 2 External component identification
Bottom Component Description (1) Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
Caution:
To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. (2) Battery release latch Releases the battery. (3) SIM slot Supports a wireless subscriber identity module (SIM) (select models only). The SIM slot is located inside the battery bay. (4) Docking connector Connects an optional docking device. (5) Service cover release lock Locks the service cover. Bottom 23
Component Description (6) Service cover release latch Releases the service cover on the computer. (7)
Battery bay Holds the battery. (8)
Vents (4) Enable airflow to cool internal components.
Note:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 24 Chapter 2 External component identification
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. Service tag 25
Item Description Function (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 26 Chapter 3 Illustrated parts catalog
Computer major components Computer major components 27
Item Component Spare part number (1) Display assembly: The display assembly is spared as a whole unit assembly only.
15.6-in, FHD, WLED UWVA display assembly equipped with a webcamera 15.6-in, HD, WLED UWVA display assembly equipped with a webcamera 739998-001 739997-001
14-in, HD WLED display assembly equipped with a webcamera 14-in, HD+ WLED display assembly equipped with a webcamera 14-in, FHD, WLED UWVA display assembly equipped with a webcamera 747751-001 747752-001 747753-001 (2) Top hinge cover for 15.6-in models
(3) Keyboard (includes keyboard cable):
Keyboard for 15.6-in models with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium
738697-A41
For use in Brazil 738697-201
For use in Bulgaria 738697-261
For use in Canada
738697-Db1
For use in the Czech Republic and Slovakia
738697-Fl1
For use in Denmark 738697-081
For use in France 738697-051
For use in Germany 738697-041
For use in Greece 738697-151
For use in Hungary 738697-211
For use in Iceland
738697-Dd1
For use in India
738697-D61
For use in Israel
738697-Bb1
For use in Italy 738697-061
For use in Japan 738697-291
For use in Latin America 738697-161
For use in the Netherlands
738697-B31
For use in Northwest Africa
738697-Fp1
For use in Norway 738697-091
For use in Portugal 738697-131
For use in Romania 738697-271
For use in Russia 738697-251
For use in Saudi Arabia 738697-171
For use in Slovenia
738697-Ba1
For use in South Korea
738697-Ad1
28 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Spain 738697-071
For use in Sweden and Finland
738697-B71
For use in Switzerland
738697-Bg1
For use in Taiwan
738697-Ab1
For use in Thailand 738697-281
For use in Turkey 738697-141
For use in the United Kingdom and Singapore 738697-031
For use in the United States 738697-001
Keyboard for 15.6-in models (includes keyboard cable):
For use in Belgium
738696-A41
For use in Brazil 738696-201
For use in Bulgaria 738696-261
For use in Canada
738696-Db1
For use in the Czech Republic and Slovakia
738696-Fl1
For use in Denmark 738696-081
For use in France 738696-051
For use in Germany 738696-041
For use in Greece 738696-151
For use in Hungary 738696-211
For use in Iceland
738696-Dd1
For use in India
738696-D61
For use in Israel
738696-Bb1
For use in Italy 738696-061
For use in Japan 738696-291
For use in Latin America 738696-161
For use in the Netherlands
738696-B31
For use in Northwest Africa
738696-Fp1
For use in Norway 738696-091
For use in Portugal 738696-131
For use in Romania 738696-271
For use in Russia 738696-251
For use in Saudi Arabia 738696-171
For use in Slovenia
738696-Ba1
For use in South Korea
738696-Ad1
Computer major components 29
Item Component Spare part number
For use in Spain 738696-071
For use in Sweden and Finland
738696-B71
For use in Switzerland
738696-Bg1
For use in Taiwan
738696-Ab1
For use in Thailand 738696-281
For use in Turkey 738696-141
For use in the United Kingdom and Singapore 738696-031
For use in the United States 738696-001
Keyboard for 14” models with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium
738688-A41
For use in Brazil 738688-201
For use in Bulgaria 738688-261
For use in Canada
738688-Db1
For use in the Czech Republic and Slovakia
738688-Fl1
For use in Denmark 738688-081
For use in France 738688-051
For use in Germany 738688-041
For use in Greece 738688-151
For use in Hungary 738688-211
For use in Iceland
738688-Dd1
For use in India
738688-D61
For use in Israel
738688-Bb1
For use in Italy 738688-061
For use in Japan 738688-291
For use in Latin America 738688-161
For use in the Netherlands
738688-B31
For use in Northwest Africa
738688-Fp1
For use in Norway 738688-091
For use in Portugal 738688-131
For use in Romania 738688-271
For use in Russia 738688-251
For use in Saudi Arabia 738688-171
For use in Slovenia
738688-Ba1
For use in South Korea
738688-Ad1
30 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Spain 738688-071
For use in Sweden and Finland
738688-B71
For use in Switzerland
738688-Bg1
For use in Taiwan
738688-Ab1
For use in Thailand 738688-281
For use in Turkey 738688-141
For use in the United Kingdom and Singapore 738688-031
For use in the United States 738688-001
Keyboard for 14” models (includes keyboard cable):
For use in Belgium
738687-A41
For use in Bulgaria 738687-261
For use in Canada
738687-Db1
For use in the Czech Republic and Slovakia
738687-Fl1
For use in Denmark 738687-081
For use in France 738687-051
For use in Germany 738687-041
For use in Greece 738687-151
For use in Hungary 738687-211
For use in Iceland
738687-Dd1
For use in India
738687-D61
For use in Israel
738687-Bb1
For use in Italy 738687-061
For use in Japan 738687-291
For use in Latin America 738687-161
For use in the Netherlands
738687-B31
For use in Northwest Africa
738687-Fp1
For use in Norway 738687-091
For use in Portugal 738687-131
For use in Romania 738687-271
For use in Russia 738687-251
For use in Saudi Arabia 738687-171
For use in Slovenia
738687-Ba1
For use in South Korea
738687-Ad1
For use in Spain 738687-071 Computer major components 31
Item Component Spare part number
For use in Sweden and Finland
738687-B71
For use in Switzerland
738687-Bg1
For use in Taiwan
738687-Ab1
For use in Thailand 738687-281
For use in Turkey 738687-141
For use in the United Kingdom and Singapore 738687-031
For use in the United States 738687-001 (4) Power connector board
(5) Top cover (includes TouchPad,TouchPad cable, and TouchPad bracket) 734281-001 (6) Smart card reader (includes cable)
2-button TouchPad 738398-001
4-button TouchPad 744005-001 (7) Power button board (includes cable)
For 15.6-in models 738701-001
For 14-in models 738399-001 (8) Speakers (include cable) 738404-001 (9) Wireless card
(10) Smart card reader shield (select models only) (included with smart card reader)
(11) Fingerprint reader bracket (included with fingerprint reader)
(12) Fingerprint reader board (includes cable and double-sided adhesive) 738394-001 (13) TouchPad (includes bracket)
For 15.6-in models with 2-button TouchPad 738710-001
For 15.6-in models with 4-button TouchPad 738711-001
For 14-in models with 2-button TouchPad 738405-001
For 14-in models with 4-button TouchPad 738406-001 (14) Function button board (includes cable and double-sided adhesive) 738703-001 738401-001 (15) Processor (includes replacement thermal material):
Intel Dual Core i7-4600M 2.80-GHz processor (4.0-MB L3 cache, 37 W) 737330-001
Intel Dual Core i5-4330M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 738201-001
Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W) 738309-001
Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737328-001
Intel Dual Core i3-4100M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737474-001
Intel Dual Core i3-4000M 2.40-GHz processor (3.0-MB L3 cache, 37 W) 737327-001 32 Chapter 3 Illustrated parts catalog
Item Component Spare part number
AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB L2 cache) 713548-001
AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB L2 cache) 683046-001
AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB L2 cache) 683048-001
AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz; 35W; 1 MB L2 cache) 683047-001
AMD A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz; 35W; 1 MB L2 cache) 713550-001
AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35W; 1 MB L2 cache) 685990-001
AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35W; 1 MB L2 cache) 713549-001
AMD A8-5550M Quad Core 3.1 GHz/2.1 GHz 713551-001 (16) Audio/USB board (includes SD Card reader) 738400-001 745891-001 (17) System board (includes battery connector bracket and replacement thermal material):
System board for 14-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744007-001
System board for 14-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744007-501
System board for 14-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744007-601
System board for 14-in. computer models equipped with discrete memory and WWAN capability (includes replacement thermal material) 744008-001
System board for 14-in. computer models equipped with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744008-501
System board for 14-in. computer models equipped with discrete memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744008-601
System board for 14-in. computer models equipped with discrete memory, WWAN capability (includes replacement thermal material) 744009-001
System board for 14-in. computer models equipped with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744009-501
System board for 14-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744009-601
System board for 14-in. computer models equipped with discrete memory and WWAN capability (includes replacement thermal material) 744010-001 Computer major components 33
Item Component Spare part number
System board for 14-in. computer models equipped with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744010-501
System board for 14-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744010-601
System board for 15.6-in. computer models equipped with discrete memory, WWAN capability (includes replacement thermal material) 744015-001
System board for 15.6-in. computer models equipped with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744015-501
System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744015-601
System board for 15.6-in. computer models equipped with shared memory with WWAN capability (includes replacement thermal material) 744015-001
System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744015-501
System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744015-601
System board for 15.6-in. computer models equipped with shared memory, WWAN capability, and a modem (includes replacement thermal material) 744016-001
System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability and a modem (includes replacement thermal material) 744016-501
System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability and a modem (includes replacement thermal material) 744016-601
System board for 15.6-in. computer models equipped with discrete memory with WWAN capability (includes replacement thermal material) 744017-001
System board for 15.6-in. computer models equipped with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744017-501
System board for 15.6-in. computer models equipped with discrete memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744017-601
System board for 15.6-in. computer models equipped with discrete memory with WWAN capability and a modem (includes replacement thermal material) 744018-001
System board for 15.6-in. computer models equipped with discrete memory and the Windows 8 Standard operating system with WWAN capability and a modem (includes replacement thermal material) 744018-501
System board for 15.6-in. computer models equipped with discrete memory and the Windows 8 Professional operating system with WWAN capability and a modem (includes replacement thermal material) 744018-601
System board for 15.6-in. computer models equipped with shared memory, WWAN capability (includes replacement thermal material) 744019-001 34 Chapter 3 Illustrated parts catalog
Item Component Spare part number
System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744019-501
System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744019-601
System board for 15.6-in. computer models equipped with shared memory, WWAN capability and a modem (includes replacement thermal material) 744020-001
System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability and a modem (includes replacement thermal material) 744020-501
System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability and a modem (includes replacement thermal material) 744020-601
System board for 15.6-in. computer models equipped with discrete memory, WWAN capability (includes replacement thermal material) 744021-001
System board for 15.6-in. computer models equipped with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744021-501
System board for 15.6-in. computer models equipped with discrete memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744021-601
System board for 15.6-in. computer models equipped with discrete memory, WWAN capability and a modem (includes replacement thermal material) 744022-001
System board for 15.6-in. computer models equipped with discrete memory and the Windows 8 Standard operating system with WWAN capability and a modem (includes replacement thermal material) 744022-501
System board for 15.6-in. computer models equipped with discrete memory and the Windows 8 Professional operating system with WWAN capability and a modem (includes replacement thermal material) 744022-601
For use only 14-in. computer models equipped with an Intel Quad Core processor with WWAN capability 745883-001
For use only on 14-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability 745883-501
For use only on 14-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability 745883-601
For use only 14-in. computer models equipped with shared memory without WWAN capability 745884-001
For use only on 14-in. computer models equipped with shared memory and the Windows 8 Standard operating system without WWAN capability 745884-501
For use only on 14-in. computer models equipped with shared memory, the Windows 8 Professional operating system without WWAN capability 745884-601
For use only on 15.6-in. computer models equipped with shared memory and WWAN capability 745887-001
For use only on 15.6-in. computer models equipped with shared memory and the Windows 8 Standard operating system and WWAN capability 745887-501 Computer major components 35
Item Component Spare part number
For use only on 15.6-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability 745887-601
For use only on 15.6-in computer models equipped with shared memory without WWAN capability 745888-001
For use only on 15.6-in computer models equipped with shared memory and the Windows 8 Standard operating system without WWAN capability 745888-501
For use only on 15.6-in computer models equipped with shared memory and the Windows 8 Professional operating system without WWAN capability 745888-601 (18) Optical drive (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001 739999-001 744820-001
DVD±RW SuperMulti Double-Layer Drive 749958-001 744822-001 740001-001
DVD-ROM Drive 749957-001 744821-001 740000-001 735601-001
Fan and heat sink assembly (includes replacement thermal material): (19) Fan 738685-001 (20) Heat sink for computer models with shared graphics 738686-001 (22) Heat sink for computer models with discrete graphics 738393-001 (21) Fingerprint reader bracket 738394 (23) Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover)
For 14-in models 738681-001
For 15.6-in models 738692-001 (24) Power connector cable 738694-001 (25) Modem (select models only) 628824-001 (26) WLAN module:
Intel 802.11 2x2 a/b/g/n 695915-001
Intel 802.11 2x2 a/b/g/n Combo Adapter 670292-001
Atheros 802.11 b/g/n 1x1 690019-001
Intel 802.11 2x2 AC + Bluetooth 4.0 710661-001
Intel 802.11 2x2 AC + Bluetooth 4.0 717381-001
Intel 802.11 a/b/g/n 2x2 + Bluetooth 4.0 WLAN 710661-001 36 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW 730668-001
Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN 747832-001 (27) Solid-state drive
512-Gb Sata-3 Ssd
738714-001256-GB SATA-3 self-encrypting SSD 735598-001
180-Gb Sata-3 Ssd
735597-001128-Gb Sata-3 Ssd
735596-001128-GB mSATA-3 SSD 735595-001
32-GB mSATA flash cache SSD 735594-001 (28) Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 7200-rpm, 7.0-mm 633252-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001
500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001
320-GB, 7200-rpm, 7.0-mm 634862-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 738395-001 (29) WWAN module (select models only)
HP hs3110 HSPA+ Mobile Broadband Module 723895-001
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001
HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 (30) Battery:
9-cell, 100-WHr, 3.0-AHr, Li-ion battery 718757-001
6-cell, 55-WHr, 2.8-AHr, Li-ion battery 718756-001
6-cell, 55-WHr, 2.5-AHr, Li-ion battery 708455-001
3-cell, 33-WHr, 2.0-AHr, Li-ion battery 718754-001 (31) Service cover
For 15.6-in models 738691-001
For 14-in models 738680-001 Computer major components 37
Display assembly subcomponents Item Component Spare part number (1) Display bezel:
For use only on 15.6-in computer models 738690-001
For use only on 14-in computer models 738679-001 (2) Webcamera/microphone module (includes double-sided adhesive) 738409-001
Microphone module (includes double-sided adhesive) 738397-001 (3) Display panel:
15.6-in WLED FHD, UWVA, display panel 739998-001
15.6-in WLED HD, SVA, display panel 739997-001
14-in WLED FHD, UWVA, display panel 747753-001 38 Chapter 3 Illustrated parts catalog
Item Component Spare part number
14-in WLED HD, SVA, display panel 747752-001
14-in WLED HD, SVA, display panel 747751-001 (4) and (6) Display hinge kit (includes left and right hinges and display panel cable bracket)
For 15.6-in computer models 738699-001
For 14-in computer models 738396-001 (5) Display Panel Support Kit (includes display enclosure, display panel cable, and wireless antenna cables and transceivers)
For 15.6-in computer models 738695-001
For 14-in computer models 738684-001 Cables Item Component Spare part number (1) RJ-45 (network) cable 744013-001 (2) Display cable kit
For 14-in models 738684-001
For 15.6-in models 738695 Cables 39
Plastics Kit Item Component Spare part number
Plastics Kit, includes:
For 14-in models 738402-001
For 15.6-in models 738706-001 (1) Fingerprint bracket (2) Smart card reader blank
(3) WLAN bracket (4) Fingerprint reader bezel (5) SD card reader bezel (6) Optical drive blank tray 40 Chapter 3 Illustrated parts catalog
Mass storage devices Item Component Spare part number (1) Solid-state drive (SSD):
256-GB SATA-3 self-encrypting SSD 749263-001
180-Gb Sata-3 Ssd
749262-001 749278-001128-Gb Sata-3 Ssd
749261-001 749277-001128-GB mSATA-3 SSD 749280-0011
32-GB mSATA flash cache SSD 7749281-001
Hard Drive Hardware Kit, includes: 738395-001 (2) Hard drive bracket
Screws (not illustrated) (3) Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 7200-rpm, 7.0-mm 633252-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001 Mass storage devices 41
Item Component Spare part number
500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001
320-GB, 7200-rpm, 7.0-mm 634862-001 (4) Optical drive (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001 739999-001 744820-001
DVD±RW SuperMulti Double-Layer Drive 749958-001 744822-001 740000-001
DVD-ROM Drive 749957-001 744821-001 740001-001 735601-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693710-001 65-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693711-001 90-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693712-001 90-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693713-001 Power cord (3-pin, black, 1.83-m): For use in Argentina
490371-D01
For use in Australia 490371-011 For use in Brazil 490371-202 For use in Europe 490371-021 For use in India490371-D61
For use in Israel490371-Bb1
For use in Italy 490371-061 For use in Japan 490371-291 For use in North America 490371-001 For use in the People's Republic of China490371-Aa1
For use in South Africa490371-Ar1
For use in South Korea490371-Ad1
42 Chapter 3 Illustrated parts catalog
Component Spare part number For use in Switzerland 490371-111 For use in Taiwan
490371-Ab1
For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 Screw Kit 738689-001 Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (3-pin, black, 1.83-m) 490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m) 490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m) 490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m) 490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)490371-Aa1
Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)490371-Ab1
Power cord for use in Taiwan (3-pin, black, 1.83-m)490371-Ad1
Power cord for use in South Korea (3-pin, black, 1.83-m)490371-Ar1
Power cord for use in South Africa (3-pin, black, 1.83-m)490371-Bb1
Power cord for use in Israel (3-pin, black, 1.83-m)490371-D01
Power cord for use in Argentina (3-pin, black, 1.83-m)490371-D61
Power cord for use in India (3-pin, black, 1.83-m) 603783-001 320-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 628824-001 Modem (select models only) 633252-001 750-GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 634862-001 320-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. Sequential part number listing 43
Spare part number Description 634921-001 500GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws)
Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 634925-001 500GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 651948-001 RTC battery (includes cable and double-sided adhesive) 670292-001 Intel 802.11 a/b/g/n 2x2 Combo Adapter 675794-001 Intel 802.11 b/g/n HMC 1x1 676521-001 1-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 683046-001 AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB L2 cache) 683047-001 AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz; 35W; 1 MB L2 cache) 683048-001 AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB L2 cache) 683801-001 500-GBB, 7200-rpm, SATA, self–encrypting hard drive 9.5-mm hard drive (does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 683802-001 500-GBB, 5400-rpm, SATA, hard drive 7-mm hard drive (does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 685990-001 Processor A4-4300M 3.0/2.5 GHz 35W 1M 685990-001 750-GBB, 7200-rpm, SATA hard drive 2.5-in hard drive (does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 686850-001 750-GBB, 7200-rpm, SATA hard drive 2.5-in hard drive (does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 688169-001 Dock/expansion base (select models only) 690019-001 Atheros 802.11 b/g/n 1x1 691739-001 2-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 4-GB memory module (PC3L, 12800, 1600-MHz) 691922-001 HP comfort grip wireless mouse 693374-001 8-GB memory module (PC3L, 12800, 1600-MHz) 44 Chapter 3 Illustrated parts catalog
Spare part number Description 693710-001 65-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693711-001 65-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693712-001 90-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693713-001 90-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 695915-001 Intel 802.11 2x2 a/b/g/n 703267-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 703268-001 500-GB, 7200-rpm, SATA, 7.0-mm self-encrypting drive (SED, does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 704030-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704031-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 710661-001 Intel 802.11 2x2 AC + Bluetooth 4.0 713548-001 AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB L2 cache) 713549-001 AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35W; 1 MB L2 cache) 713550-001 A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz; 35W; 1 MB L2 cache) 713551-001 AMD A8-5550M Quad Core 3.1 GHz/2.1 GHz HD8550G 717381-001 Intel 802.11 a/b/g/n 2x2 + Bluetooth 4.0 WLAN 718754-001 3-cell, 33-WHr, 2.0-AHr, Li-ion battery 718755-001 6-cell, 55-WHr, 2.55-AHr, Li-ion battery 718756-001 6-cell, 55-WHr, 2.8-AHr, Li-ion battery 718757-001 9-cell, 100-WHr, 3.0-AHr, Li-ion battery 723895-001 HP hs3110 HSPA+ Mobile Broadband Module 730668-001 Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW 730946-001 500-GB, 5400-rpm, SATA, 7.0-mm FIPS hard drive (does not include hard drive bracket or screws)Note:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 735400-001 USB board (includes cable and double-sided adhesive) 735401-001 Function button board (includes cable and double-sided adhesive) 735402-001 Plastics kit 735404-001 Speaker kit 735405-001 Top cover and 2-button TouchPad for 14-in models 735406-001 Top cover and 4-button TouchPad for 14-in models Sequential part number listing 45
Spare part number Description 735407-001 TouchPad bracket with 2 buttons 735408-001 TouchPad bracket with 4 buttons 735409-001 Webcamera/microphone module (includes double-sided adhesive) 737327-001 Intel Dual Core i3-4000M 2.40-GHz processor (3.0- MB L3 cache, 37 W) 737328-001 Intel Dual Core i5-4200M 2.50-GHz processor ( 3.0- MB L3 cache, 37 W) 737330-001 Intel Dual Core i7 4600M 2.8 GHz (3MB 37W) 737474-001 Intel Dual Core i3-4100M 2.50-GHz processor (3.0- MB L3 cache, 37 W) 738201-001 Intel Dual Core i5-4330M 2.80-GHz processor (3.0- MB L3 cache, 37 W) 738309-001 Intel Dual Core i5-4300M 2.60-GHz processor ( 3.0-MB L3 cache, 37 W) 738393-001 Heat sink assembly for models with discrete memory 738394-001 Fingerprint reader (includes cable) 738395-001 Hard drive hardware kit 738396-001 Display hinge kit 738397-001 Microphone module (includes double-sided adhesive) 738398-001 Smart card reader for 14-in models with 2-button TouchPad (includes cable) 738399-001 Power button board (includes cable) 738403-001 Rubber kit 738679-001 Display bezel for 14-in models 738680-001 Display Panel Support Kit for 14-in models 738681-001 Base enclosure for 14-in models 738682-001 Service cover for 14-in models 738683-001 Power cable for 14-in models 738684-001 Display cable kit for 14-in models 738685-001 Fan 738686-001 Heat sink assembly for use only with models with shared memory 738687-001 Keyboard for 14-in models for use in the United States (includes keyboard cable) 738687-031 Keyboard for 14-in models for use in the United Kingdom and Singapore (includes keyboard cable) 738687-041 Keyboard for 14-in models for use in Germany (includes keyboard cable) 738687-051 Keyboard for 14-in models for use in France (includes keyboard cable) 738687-061 Keyboard for 14-in models for use in Italy (includes keyboard cable) 738687-071 Keyboard for 14-in models for use in Spain (includes keyboard cable) 738687-081 Keyboard for 14-in models for use in Denmark (includes keyboard cable) 738687-091 Keyboard for 14-in models for use in Norway (includes keyboard cable) 738687-131 Keyboard for 14-in models for use in Portugal (includes keyboard cable) 46 Chapter 3 Illustrated parts catalog
Spare part number Description 738687-141 Keyboard for 14-in models for use in Turkey (includes keyboard cable) 738687-151 Keyboard for 14-in models for use in Greece (includes keyboard cable) 738687-161 Keyboard for 14-in models for use in Latin America (includes keyboard cable) 738687-171 Keyboard for 14-in models for use in Saudi Arabia (includes keyboard cable) 738687-211 Keyboard for 14-in models for use in Hungary (includes keyboard cable) 738687-251 Keyboard for 14-in models for use in Russia (includes keyboard cable) 738687-261 Keyboard for 14-in models for use in Bulgaria (includes keyboard cable) 738687-271 Keyboard for 14-in models for use in Romania (includes keyboard cable) 738687-281 Keyboard for 14-in models for use in Thailand (includes keyboard cable) 738687-291 Keyboard for 14-in models for use in Japan (includes keyboard cable)
738687-A41
Keyboard for 14-in models for use in Belgium (includes keyboard cable)738687-Ab1
Keyboard for 14-in models for use in Taiwan (includes keyboard cable)738687-Ad1
Keyboard for 14-in models for use in South Korea (includes keyboard cable)738687-B31
Keyboard for 14-in models for use in the Netherlands (includes keyboard cable)738687-B71
Keyboard for 14-in models for use in Sweden (includes keyboard cable)738687-Ba1
Keyboard for 14-in models for use in Slovenia (includes keyboard cable)738687-Bb1
Keyboard for 14-in models for use in Israel (includes keyboard cable)738687-Bg1
Keyboard for 14-in models for use in Switzerland (includes keyboard cable)738687-D61
Keyboard for 14-in models for use in India (includes keyboard cable)738687-Db1
Keyboard for 14-in models for use in Canada (includes keyboard cable)738687-Dd1
Keyboard for 14-in models for use in Iceland (includes keyboard cable)738687-Fl1
Keyboard for 14-in models for use in the Czech Republic and Slovakia (includes keyboard cable)738687-Fp1
Keyboard for 14-in models for use in Northwest Africa (includes keyboard cable) 738688-001 Keyboard with pointing stick for 14-in models for use in the United States (includes keyboard cable and pointing stick cable) 738688-031 Keyboard with pointing stick for 14-in models for use in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable) 738688-041 Keyboard with pointing stick for 14-in models for use in Germany (includes keyboard cable and pointing stick cable) 738688-051 Keyboard with pointing stick for 14-in models for use in France (includes keyboard cable and pointing stick cable) 738688-061 Keyboard with pointing stick for 14-in models for use in Italy (includes keyboard cable and pointing stick cable) 738688-071 Keyboard with pointing stick for 14-in models for use in Spain (includes keyboard cable and pointing stick cable) 738688-081 Keyboard with pointing stick for 14-in models for use in Denmark (includes keyboard cable and pointing stick cable) Sequential part number listing 47
Spare part number Description 738688-091 Keyboard with pointing stick for 14-in models for use in Norway (includes keyboard cable and pointing stick cable) 738688-131 Keyboard with pointing stick for 14-in models for use in Portugal (includes keyboard cable and pointing stick cable) 738688-141 Keyboard with pointing stick for 14-in models for use in Turkey (includes keyboard cable and pointing stick cable) 738688-151 Keyboard with pointing stick for 14-in models for use in Greece (includes keyboard cable and pointing stick cable) 738688-161 Keyboard with pointing stick for 14-in models for use in Latin America (includes keyboard cable and pointing stick cable) 738688-171 Keyboard with pointing stick for 14-in models for use in Saudi Arabia(includes keyboard cable and pointing stick cable) 738688-201 Keyboard with pointing stick for 14-in models for use in Brazil (includes keyboard cable and pointing stick cable) 738688-211 Keyboard with pointing stick for 14-in models for use in Hungary (includes keyboard cable and pointing stick cable) 738688-251 Keyboard with pointing stick for 14-in models for use in Russia (includes keyboard cable and pointing stick cable) 738688-261 Keyboard with pointing stick for 14-in models for use in Bulgaria (includes keyboard cable and pointing stick cable) 738688-271 Keyboard with pointing stick for 14-in models for use in Romania (includes keyboard cable and pointing stick cable) 738688-281 Keyboard with pointing stick for 14-in models for use in Thailand (includes keyboard cable and pointing stick cable) 738688-291 Keyboard with pointing stick for 14-in models for use in Japan (includes keyboard cable and pointing stick cable)
738688-A41
Keyboard with pointing stick for 14-in models for use in Belgium includes keyboard cable and pointing stick cable)738688-Ab1
Keyboard with pointing stick for 14-in models for use in Taiwan (includes keyboard cable and pointing stick cable)738688-Ad1
Keyboard with pointing stick for 14-in models for use in South Korea includes keyboard cable and pointing stick cable)738688-B31
Keyboard with pointing stick for 14-in models for use in the Netherlands (includes keyboard cable and pointing stick cable)738688-B71
Keyboard with pointing stick for 14-in models for use in Sweden and Finland (includes keyboard cable and pointing stick cable)738688-Ba1
Keyboard with pointing stick for 14-in models for use in Slovenia (includes keyboard cable and pointing stick cable)738688-Bb1
Keyboard with pointing stick for 14-in models for use in Israel includes keyboard cable and pointing stick cable)738688-Bg1
Keyboard with pointing stick for 14-in models for use in Switzerland (includes keyboard cable and pointing stick cable)738688-D61
Keyboard with pointing stick for 14-in models for use in India (includes keyboard cable and pointing stick cable) 48 Chapter 3 Illustrated parts catalog
Spare part number Description
738688-Db1
Keyboard with pointing stick for 14-in models for use in Canada (includes keyboard cable and pointing stick cable)738688-Dd1
Keyboard with pointing stick for 14-in models for use in Iceland includes keyboard cable and pointing stick cable)738688-Fl1
Keyboard with pointing stick for 14-in models for use in the Czech Republic and Serbia (includes keyboard cable and pointing stick cable)738688-Fp1
Keyboard with pointing stick for 14-in models for use in Northwest Africa (includes keyboard cable and pointing stick cable) 738689-001 Screw Kit 738690-001 Display bezel for 15.6-in models 738691-001 Display Panel Support Kit for 15.6-in models 738692-001 Base enclosure for 15.6-in models 738693-001 Service cover for 15.6-in models 738694-001 Power cable for 15.6-in models 738695-001 Display cable kit for 15.6-in models 738696-001 Keyboard for 15.6-in models for use in the United States (includes keyboard cable) 738696-031 Keyboard for 15.6-in models for use in the United Kingdom and Singapore (includes keyboard cable) 738696-041 Keyboard for 15.6-in models for use in Germany (includes keyboard cable) 738696-051 Keyboard for 15.6-in models for use in France (includes keyboard cable) 738696-061 Keyboard for 15.6-in models for use in Italy (includes keyboard cable) 738696-071 Keyboard for 15.6-in models for use in Spain (includes keyboard cable) 738696-081 Keyboard for 15.6-in models for use in Denmark (includes keyboard cable) 738696-091 Keyboard for 15.6-in models for use in Norway (includes keyboard cable, backlight cable, and pointing stick cable) 738696-131 Keyboard for 15.6-in models for use in Portugal (includes keyboard cable) 738696-141 Keyboard for 15.6-in models for use in Turkey (includes keyboard cable) 738696-151 Keyboard for 15.6-in models for use in Greece (includes keyboard cable, backlight cable, and pointing stick cable) 738696-161 Keyboard for 15.6-in models for use in Latin America (includes keyboard cable) 738696-171 Keyboard for 15.6-in models for use in Saudi Arabia (includes keyboard cable) 738696-201 Keyboard for 15.6-in models for use in Brazil (includes keyboard cable) 738696-211 Keyboard for 15.6-in models for use in Hungary (includes keyboard cable, backlight cable, and pointing stick cable) 738696-251 Keyboard for 15.6-in models for use in Russia (includes keyboard cable) 738696-261 Keyboard for 15.6-in models for use in Bulgaria (includes keyboard cable) 738696-271 Keyboard for 15.6-in models for use in Romania (includes keyboard cable) 738696-281 Keyboard for 15.6-in models for use in Thailand (includes keyboard cable) Sequential part number listing 49
Spare part number Description 738696-291 Keyboard for 15.6-in models for use in Japan (includes keyboard cable, backlight cable, and pointing stick cable)
738696-A41
Keyboard for 15.6-in models for use in Belgium (includes keyboard cable)738696-Ab1
Keyboard for 15.6-in models for use in Taiwan (includes keyboard cable)738696-Ad1
Keyboard for 15.6-in models for use in South Korea (includes keyboard cable)738696-B31
Keyboard for 15.6-in models for use in the Netherlands (includes keyboard cable)738696-B71
Keyboard for 15.6-in models for use in Sweden and Finland (includes keyboard cable, backlight cable, and pointing stick cable)738696-Ba1
Keyboard for 15.6-in models for use in Slovenia (includes keyboard cable)738696-Bb1
Keyboard for 15.6-in models for use in Israel (includes keyboard cable)738696-Bg1
Keyboard for 15.6-in models for use in Switzerland (includes keyboard cable)738696-D61
Keyboard for 15.6-in models for use in India (includes keyboard cable)738696-Db1
Keyboard for 15.6-in models for use in Canada (includes keyboard cable)738696-Dd1
Keyboard for 15.6-in models for use in Iceland (includes keyboard cable)738696-Fl1
Keyboard for 15.6-in models for use in the Czech Republic and Slovakia (includes keyboard cable)738696-Fp1
Keyboard for 15.6-in models for use in Northwest Africa (includes keyboard cable) 738697-001 Keyboard with pointing stick for 15.6-in models for use in the United States (includes keyboard cable and pointing stick cable) 738697-031 Keyboard with pointing stick for 15.6-in models for use in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable) 738697-041 Keyboard with pointing stick for 15.6-in models for use in Germany (includes keyboard cable and pointing stick cable) 738697-051 Keyboard with pointing stick for 15.6-in models for use in France (includes keyboard cable and pointing stick cable) 738697-061 Keyboard with pointing stick for 15.6-in models for use in Italy (includes keyboard cable and pointing stick cable) 738697-071 Keyboard with pointing stick for 15.6-in models for use in Spain (includes keyboard cable and pointing stick cable) 738697-081 Keyboard with pointing stick for 15.6-in models for use in Denmark (includes keyboard cable and pointing stick cable) 738697-091 Keyboard with pointing stick for 15.6-in models for use in Norway (includes keyboard cable and pointing stick cable) 738697-131 Keyboard with pointing stick for 15.6-in models for use in Portugal (includes keyboard cable and pointing stick cable) 738697-141 Keyboard with pointing stick for 15.6-in models for use in Turkey (includes keyboard cable and pointing stick cable) 738697-151 Keyboard with pointing stick for 15.6-in models for use in Greece (includes keyboard cable and pointing stick cable) 738697-161 Keyboard with pointing stick for 15.6-in models for use in Latin America (includes keyboard cable and pointing stick cable) 50 Chapter 3 Illustrated parts catalog
Spare part number Description 738697-171 Keyboard with pointing stick for 15.6-in models for use in Saudi Arabia (includes keyboard cable and pointing stick cable) 738697-211 Keyboard with pointing stick for 15.6-in models for use in Hungary (includes keyboard cable and pointing stick cable) 738697-251 Keyboard with pointing stick for 15.6-in models for use in Russia (includes keyboard cable and pointing stick cable) 738697-261 Keyboard with pointing stick for 15.6-in models for use in Bulgaria (includes keyboard cable and pointing stick cable) 738697-271 Keyboard with pointing stick for 15.6-in models for use in Romania (includes keyboard cable and pointing stick cable) 738697-281 Keyboard with pointing stick for 15.6-in models for use in Thailand (includes keyboard cable and pointing stick cable) 738697-291 Keyboard with pointing stick for 15.6-in models for use in Japan (includes keyboard cable and pointing stick cable)
738697-A41
Keyboard with pointing stick for 15.6-in models for use in Belgium (includes keyboard cable and pointing stick cable)738697-Ab1
Keyboard with pointing stick for 15.6-in models for use in Taiwan (includes keyboard cable and pointing stick cable)738697-Ad1
Keyboard with pointing stick for 15.6-in models for use in South Korea (includes keyboard cable and pointing stick cable)738697-B31
Keyboard with pointing stick for 15.6-in models for use in the Netherlands (includes keyboard cable and pointing stick cable)738697-B71
Keyboard with pointing stick for 15.6-in models for use in Sweden and Finland (includes keyboard cable and pointing stick cable)738697-Ba1
Keyboard with pointing stick for 15.6-in models for use in Slovenia (includes keyboard cable and pointing stick cable)738697-Bb1
Keyboard with pointing stick for 15.6-in models for use in Israel (includes keyboard cable and pointing stick cable)738697-Bg1
Keyboard with pointing stick for 15.6-in models for use in Switzerland (includes keyboard cable and pointing stick cable)738697-Db1
Keyboard with pointing stick for 15.6-in models for use in Canada (includes keyboard cable and pointing stick cable)738697-Dd1
Keyboard with pointing stick for 15.6-in models for use in Iceland (includes keyboard cable and pointing stick cable)738697-Fl1
Keyboard with pointing stick for 15.6-in models for use in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable)738697-Fp1
Keyboard with pointing stick for 15.6-in models for use in Northwest Africa (includes keyboard cable and pointing stick cable) 738699-001 Display hinge Kit for 15.6-in models (includes left and right hinges and display panel cable bracket) 738701-001 Power button board for 15.6-in models (includes cable) 738702-001 USB board for 15.6-in models (includes cable) 738703-001 Function button board for 15.6-in models (includes cable) Sequential part number listing 51
Spare part number Description 738703-001 Function button board for 15.6-in models (includes cable) 738704-001 Optical drive transfer board for 15.6-in models (includes cable) 738705-001 Modem transfer board for select 15.6-in models (includes cable) 738706-001 Plastics Kit 738708-001 Top cover for 15.6-in models with 2-button TouchPad 738709-001 Top cover for 15.6-in models with 4-button TouchPad 738710-001 TouchPad for 15.6-in models with 2 buttons (includes bracket) 738711-001 TouchPad for 15.6-in models with 4 buttons (includes bracket) 738712-001 Display bezel for 14-in models 739997-001 Display panel for 15.6-in models, HD SVA AG flat 739998-001 Display panel for 15.6-in models, FHD SVA AG slim 739999-001 DVD±RW Double-Layer Combo Drive 740000-001 DVD-ROM Drive 740001-001 DVD-ROM SuperMulti Drive 744005-001 Smart card reader for 14-in models with 4-button TouchPad 744007-001 System board for use only on computer models equipped with shared memory, WWAN capability (includes replacement thermal material) 744007-501 System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744007-601 System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 744008-001 System board for use only on computer models equipped with discrete memory, WWAN capability (includes replacement thermal material) 744008-501 System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744008-601 System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 744009-001 System board for use only on computer models equipped with shared memory, WWAN capability (includes replacement thermal material) 744009-501 System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744009-601 System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 744010-001 System board for use only on computer models equipped with discrete memory, WWAN capability (includes replacement thermal material) 744010-501 System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744010-601 System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 52 Chapter 3 Illustrated parts catalog
Spare part number Description 744013-001 Cable Kit for 15.6- models (includes power connector cable and RJ-45 (network) cable and replacement thermal material) 744015-001 System board for use only on computer models equipped with shared memory, WWAN capability (includes replacement thermal material) 744015-501 System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744015-601 System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 744016-001 System board for use only on computer models equipped with shared memory, WWAN capability, a modem (includes replacement thermal material) 744016-501 System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Standard operating system (includes replacement thermal material) 744016-601 System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Professional operating system (includes and replacement thermal material) 744017-001 System board for use only on computer models equipped with discrete memory, WWAN capability (includes replacement thermal material) 744017-501 System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744017-601 System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 744018-001 System board for use only on computer models equipped with discrete memory, a modem, WWAN capability (includes replacement thermal material) 744018-501 System board for use only on computer models equipped with discrete memory, WWAN capability, a modem, and the Windows 8 Standard operating system (includes replacement thermal material) 744018-601 System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Professional operating system (includes and replacement thermal material) 744019-001 System board for use only on computer models equipped with shared memory, WWAN capability (includes replacement thermal material) 744019-501 System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744019-601 System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 744020-001 System board for use only on computer models equipped with shared memory, WWAN capability, a modem (includes replacement thermal material) 744020-501 System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Standard operating system (includes replacement thermal material) 744020-601 System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Professional operating system (includes and replacement thermal material) 744021-001 System board for use only on computer models equipped with discrete memory, WWAN capability (includes replacement thermal material) Sequential part number listing 53
Spare part number Description 744021-501 System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744021-601 System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 744022-001 System board for use only on computer models equipped with discrete memory, a modem, WWAN capability (includes replacement thermal material) 744022-501 System board for use only on computer models equipped with discrete memory, WWAN capability, a modem, and the Windows 8 Standard operating system (includes replacement thermal material) 744022-601 System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Professional operating system (includes and replacement thermal material) 744715-001 System board for use only on computer models equipped with shared memory, without WWAN capability (includes replacement thermal material) 744715-501 System board for use only on computer models equipped with shared memory, without WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744715-601 System board for use only on computer models equipped with shared memory, without WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 744820-001 Blu-ray ROM DVD±RW Combo Drive 744821-001 DVD-ROM 9.5-mm Drive 744822-001 DVD-ROM SuperMulti 9.5-mm Drive 745883-001 For use only computer models with shared memory and WWAN capability 745883-501 For use only on computer models with shared memory, the Windows 8 Standard operating system, and WWAN capability 745883-601 For use only on computer models with shared memory, the Windows 8 Professional operating system, and WWAN capability 745884-001 For use only computer models equipped with shared memory without WWAN capability 745884-501 For use only on computer models equipped with shared memory and the Windows 8 Standard operating system without WWAN capability 745884-601 For use only on computer models equipped with shared memory, the Windows 8 Professional operating system without WWAN capability 745887-001 System board for use only on 15.6-in models with shared memory, WWAN capability (includes replacement thermal material) 745887-501 System board for use only on 15.6-in models with shared memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 745887-601 System board for use only on 15.6-in models with shared memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 745888-001 System board for use only on 15.6-in models with shared memory, without WWAN capability (includes replacement thermal material) 745888-501 System board for use only on 15.6-in models with shared memory, without WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 54 Chapter 3 Illustrated parts catalog
Spare part number Description 745888-601 System board for use only on 15.6-in models with shared memory, without WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 745889-001 Top cover and 2-button TouchPad for 15.6-in models 745890-001 Top cover and 4-button TouchPad for 15.6-in models 745891-001 USB board (includes cable and double-sided adhesive) 745893-001 Display bezel 747751-001 14-in HD AG WLED SVA eDP FLT display panel 747752-001 14-in HD+ AG WLED SVA eDP FLT 747753-001 14-in FHD AG WLED UWVA eDPslim PSR 747832-001 Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN 748357-001 Service cover for 14-in models 748358-001 Service cover for 14-in models 748958-001 Smart card reader with 4-button TouchPad 749254-001 System board for use only on computer models equipped with shared memory and a modem (includes replacement thermal material) 749261-001 128-GB SATA-3 solid-state drive 749262-001 180-GB SATA-3 solid-state drive 749263-001 256-GB SATA-3 self-encrypting solid-state drive 749274-001 System board for use only on computer models equipped with shared memory (includes replacement thermal material) 749274-501 System board for use only on computer models equipped with shared memory and the Windows 8 Standard operating system (includes replacement thermal material) 749274-601 System board for use only on computer models equipped with shared memory and the Windows 8 Professional operating system (includes and replacement thermal material) 749277-001 128-GB mSATA-3 solid-state drive 749278-001 128-GB SATA-3 solid-state drive 749279-001 180-GB SATA-3 solid-state drive 749280-001 128-GB mSATA-3 solid-state drive for use in Brazil 749281-001 32-GB mSATA flash cache solid-state drive 749263-001 256-GB SATA-3 self-encrypting solid-state drive 749263-001 256-GB SATA-3 self-encrypting solid-state drive 749284-001 128-GB mSATA-3 solid-state drive 749285-001 128-GB mSATA-3 solid-state drive for use in Brazil 749286-001 180-GB mSATA-3 solid-state drive 749287-001 256-GB mSATA-3 solid-state self-encrypting drive 749609-001 Display panel HD SVA AG flat Sequential part number listing 55
Spare part number Description 749610-001 Display panel HD SVA AG flat 749954-001 128-GB SATA-3 solid-state drive 749955-001 180-GB SATA-3 solid-state drive 749956-001 256-GB SATA-3 self-encrypting solid-state drive 749957-001 DVD-ROM 9.5-mm Drive 749958-001 DVD-ROM SuperMulti 9.5-mm Drive 749959-001 Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 56 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Note:
As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic partsCaution:
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 57
Cables and connectors
Caution:
When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handlingCaution:
Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.” Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy. 58 Chapter 4 Removal and replacement procedures preliminary requirements
Caution:
To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities.Caution:
A product can be degraded by as little as 700 V. Typical electrostatic voltage levelsRelative humidity Event 10% 40% 55% Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor12,000 V
5,000 V
3,000 V
Motions of bench worker6,000 V
800 V
400 V
Removing DIPS from plastic tube2,000 V
700 V
400 V
Removing DIPS from vinyl tray11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box21,000 V
11,000 V
5,000 V
Grounding guidelines 59
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers. ● Always be properly grounded when touching a component or assembly. ● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials. ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. 60 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. ● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, and sleeve protectors ● Conductive bins and other assembly or soldering aids ● Nonconductive foam ● Conductive tabletop workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Use Voltage protection level Antistatic plastics Bags
1,500 V
Carbon-loaded plastic Floor mats7,500 V
Metallized laminate Floor mats5,000 V
Grounding guidelines 61
5 Removal and replacement procedures for Customer Self-Repair parts
Note:
The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement proceduresNote:
Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.Note:
Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag on page 16 for details. This chapter provides removal and replacement procedures for Customer Self-Repair parts. There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement. 62 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery Description Spare part number 9-cell, 100-WHr, 3.0-AHr, Li-ion battery 718757-001 9-cell, 73-WHr, 2.2-AHr, Li-ion battery 718756-001 8-cell, 83-WHr, 2.8-AHr, Li-ion battery 718755-001 8-cell, 75-WHr, 2.8-AHr, Li-ion battery 718754-001 Before removing the battery, follow these steps:
Warning!
To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.Caution:
Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery.Note:
The battery release latch automatically returns to its original position.
Service cover Description Spare part number Service cover for 15.6-in models 738691-001 Service cover for 14-in models 738680-001 Remove the service cover to access the memory module slot, hard drive, and other components.
Note:
If you not want to use the optional screw, you can store it inside the service cover.
Hard drive
Note:
The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 738395-001. Description Spare part number Hard drive (does not include hard drive bracket or screws):1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 7200-rpm, 7.0-mm 634925-001 500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001 500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001 500-GB, 5400-rpm, 9.5-mm, self-encrypting 683801-001 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 7200-rpm, 9.5-mm 603783-001 320-GB, 7200-rpm, 7.0-mm 634862-001 320-GB, 5400-rpm, 7.0-mm 670035-001 Before removing the hard drive, follow these steps:
c. Remove the hard drive bracket (2) from the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 738395-001. Reverse this procedure to install a hard drive. Modem module (select models only) Description Spare part number Modem module 628824-001 Before removing the modem module, follow these steps:
Warning!
To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.Caution:
Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.Caution:
To prevent information loss or an unresponsive system: Shut down the computer before adding or replacing memory modules. Do not remove a memory module while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system.Note:
To use a dual-channel configuration when adding a second memory module, be sure that both memory modules are identical.Note:
The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot. Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 68 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Description Spare part number 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 To add or replace a memory module:
Caution:
To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.Caution:
To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. a. Align the notched edge (1) of the memory module with the tab in the memory module slot. b. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated. Component replacement procedures 69
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place.
Caution:
To prevent damage to the memory module, be sure that you do not bend the memory module. Reverse this procedure to install a memory module. 70 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Expansion memory module Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
Caution:
Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS:
WWAN module (select models only) Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001
Caution:
To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps:Note:
The WWAN antenna cable labeled “5” connects to the WWAN module “Main” terminal labeled “5”. The WWAN antenna cable labeled “6” connects to the WWAN module “Aux/GPS” terminal labeled “6”.
Note:
If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module. WLAN module Description Spare part number Intel 802.11 a/b/g/n 2x2 Combo Adapter 670292-001 Intel 802.11 b/g/n HMC 1x1 675794-001 Atheros 802.11 b/g/n 1x1 690019-001 Intel 802.11 2x2 a/b/g/n 695915-001 Intel 802.11 2x2 a/b/g/n 710661-001 Intel 802.11 a/b/g/n 2x2 + Bluetooth 4.0 WLAN 717381-001 Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW 730668-001 Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN 747832-001Caution:
To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps:
Remove the WLAN module:
Note:
The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.Note:
If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 75
Optical drive
Note:
The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001 739999-001 744820-001 DVD±RW SuperMulti Double-Layer Drive 749958-001 744822-001 740001-001 DVD-ROM Drive 749957-001 744821-001 740000-001 735601-001 Before removing the optical drive, follow these steps:
Solid-state drive Description Spare part number 256-GB SATA-3 self-encrypting SSD 749263-001
180-Gb Sata-3 Ssd
749262-001 749278-001128-Gb Sata-3 Ssd
749261-001 749277-001 128-GB mSATA-3 SSD for use in Brazil 749280-001 32-GB mSATA flash cache SSD 749281-001 Before removing the solid-state drive, follow these steps:
Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard for 15” models (includes keyboard cable): For use in Belgium
738696-A41
For use in the Netherlands738696-B31
For use in Brazil 738696-201 For use in Northwest Africa738696-Fp1
For use in Bulgaria 738696-261 For use in Norway 738696-091 For use in Canada738696-Db1
For use in Portugal 738696-131 For use in the Czech Republic and Slovakia738696-Fl1
For use in Romania 738696-271 For use in Denmark 738696-051 For use in Russia 738696-251 For use in France 738696-041 For use in Saudi Arabia 738696-171 For use in Germany 738696-151 For use in Slovenia738696-Ba1
For use in Greece 738696-211 For use in Spain 738696-071 For use in Hungary 738696-061 For use in Sweden and Finland738696-B71
For use in Iceland738696-Dd1
For use in Switzerland738696-Bg1
For use in India738696-D61
For use in Taiwan738696-Ab1
For use in Israel738696-Bb1
For use in Thailand 738696-281 For use in Italy 738696-061 For use in Turkey 738696-141 For use in Japan 738696-291 For use in the United Kingdom 738696-031 For use in Korea738696-Ad1
For use in the United States 738696-001 For use in Latin America 738696-161Keyboard for 14” models (includes keyboard cable): For use in Belgium
738687-A41
For use in Northwest Africa738687-Fp1
For use in Bulgaria 738687-261 For use in Norway 738687-091 For use in Canada738687-Db1
For use in Portugal 738687-131 For use in the Czech Republic and Slovakia738687-Fl1
For use in Romania 738687-271 For use in Denmark 738687-081 For use in Russia 738687-251 For use in France 738687-051 For use in Saudi Arabia 738687-171 For use in Germany 738687-041 For use in Slovenia738687-Ba1
For use in Greece 738687-151 For use in South Korea738687-Ad1
For use in Hungary 738687-211 For use in Spain 738687-071 For use in Iceland738687-Dd1
For use in Sweden and Finland738687-B71
For use in India738687-D61
For use in Switzerland738687-Bg1
For use in Israel738687-Bb1
For use in Taiwan738687-Ab1
Component replacement procedures 79
For use in country or region Spare part number For use in country or region Spare part number For use in Italy 738687-061 For use in Thailand 738687-281 For use in Japan 738687-291 For use in Turkey 738687-141 For use in Latin America 738687-161 For use in the United Kingdom and Singapore 738687-031 For use in the Netherlands
738687-B31
For use in the United States 738687-001 Keyboard with pointing stick for 14” models (includes keyboard cable and pointing stick cable): For use in Belgium738688-A41
For use in Northwest Africa738688-Fp1
For use in Brazil 738688-201 For use in Norway 738688-091 For use in Bulgaria 738688-261 For use in Portugal 738688-131 For use in Canada738688-Db1
For use in Romania 738688-271 For use in the Czech Republic and Slovakia738688-Fl1
For use in Russia 738688-251 For use in Denmark 738688-081 For use in Saudi Arabia 738688-171 For use in France 738688-051 For use in Slovenia738688-Ba1
For use in Germany 738688-041 For use in South Korea738688-Ad1
For use in Greece 738688-151 For use in Spain 738688-071 For use in Hungary 738688-211 For use in Sweden and Finland738688-B71
For use in Iceland738688-Dd1
For use in Switzerland738688-Bg1
For use in India738688-D61
For use in Taiwan738688-Ab1
For use in Israel738688-Bb1
For use in Thailand 738688-281 For use in Italy 738688-061 For use in Turkey 738688-141 For use in Japan 738688-291 For use in the United Kingdom and Singapore 738688-031 For use in Latin America 738688-161 For use in the United States 738688-001 For use in the Netherlands738688-B31
Keyboard with pointing stick for 15” models (includes keyboard cable and pointing stick cable): For use in Belgium
738697-A41
For use in the Netherlands738697-B31
For use in Brazil 738697-201 For use in Northwest Africa738697-Fp1
For use in Bulgaria 738697-261 For use in Norway 738697-091 For use in Canada738697-Db1
For use in Portugal 738697-131 For use in the Czech Republic and Slovakia738697-Fl1
For use in Romania 738697-271 For use in Denmark 738697-051 For use in Russia 738697-251 For use in France 738697-041 For use in Saudi Arabia 738697-171 For use in Germany 738697-151 For use in Slovenia738697-Ba1
80 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
For use in country or region Spare part number For use in country or region Spare part number For use in Greece 738697-211 For use in Spain 738697-071 For use in Hungary 738697-061 For use in Sweden and Finland
738697-B71
For use in Iceland738697-Dd1
For use in Switzerland738697-Bg1
For use in India738697-D61
For use in Taiwan738697-Ab1
For use in Israel738697-Bb1
For use in Thailand 738697-281 For use in Italy738697-D61
For use in Turkey 738697-141 For use in Japan 738697-291 For use in the United Kingdom 738697-031 For use in Korea738697-Ad1
For use in the United States 738697-001 For use in Latin America 738697-161Before removing the keyboard, follow these steps:
Remove the keyboard:
6 Removal and replacement procedures for Authorized Service Provider parts
Caution:
Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Fan and heat sink assemblyNote:
The fan and heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Fan 738685-001 Heat sink for computer models with Intel UMA graphics 738686-001 Heat sink for computer models with discrete graphics 738393-001 Before removing the fan and heat sink assembly, follow these steps:
Remove the fan:
Note:
Due to the adhesive quality of the thermal material located between the heat sink assembly and the system board components, it may be necessary to move the heat sink assembly from side to side to detach it. ● For computer models equipped with Intel UMA graphics, following the 1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips captive screws that secure the processor heat sink to the system board, and then remove the heat sink (2). 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
● For computer models equipped with discrete graphics, following the 1 through 2 sequence stamped into the graphics board heat sink, remove the 2 captive screws (1). Following the 1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips captive screws that secure the processor heat sink to the system board (2), and then remove the heat sink assembly (3).
Note:
The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan and heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits. Thermal locations for computer models equipped with Intel UMA graphics are shown in the following illustration: ● Various thermal pads are used on the processor (1) and the heat sink section (2) that services it. Fan and heat sink assembly 87
Thermal locations for computer models equipped with discrete graphics are shown in the following illustration: ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it. ● Thermal paste is used on the graphics board processor (3) and the heat sink section (4) that services it Reverse this procedure to install the fan/heat sink assembly. 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Base enclosure Description Spare part number Base enclosure
For 15.6-in models 738692-001 For 14-in models 738681-001 Before removing the base enclosure, follow these steps:
USB board Description Spare part number USB board (includes cable) 735400-001 738702-001 745891-001 Before removing the USB board, follow these steps:
Remove the USB board:
Power button board Description Spare part number Power button board (includes cable)
For 15.6-in models 738701-001 For 14-in models 738399-001 Before removing the power button board, follow these steps:
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and double-sided adhesive) 738394-001 Before removing the fingerprint reader board, follow these steps:
Smart card reader Description Spare part number Smart card reader for 14-in models with 2-button TouchPad (includes cable) 738398-001 Smart card reader for 14-in models with 4-button TouchPad (includes cable) 744005-001 Smart card reader 2-button (includes cable) 7738700-001 Smart card reader 4-button (includes cable) 738703-001 Before removing the smart card reader, follow these steps:
Note:
The system board spare part kit includes battery connector bracket and replacement thermal material. Description Spare part number For 14-in. computer models with shared memory and WWAN capability (includes replacement thermal material) 744007-001 For 14-in. computer models with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744007-501 For 14-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744007-601 For 14-in. computer models with discrete memory and WWAN capability (includes replacement thermal material) 744008-001 For 14-in. computer models with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744008-501 For 14-in. computer models with discrete memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744008-601 For 14-in. computer models with discrete memory, WWAN capability (includes replacement thermal material) 744009-001 For 14-in. computer models with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744009-501 For 14-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744009-601 For 14-in. computer models with discrete memory and WWAN capability (includes replacement thermal material) 744010-001 System board 99
Description Spare part number For 14-in. computer models with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744010-501 For 14-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744010-601 For 15.6-in. computer models with discrete memory, WWAN capability (includes replacement thermal material) 744015-001 For 15.6-in. computer models with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744015-501 For 15.6-in. computer models with discrete memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744015-601 For 15.6-in. computer models with shared memory, WWAN capability (includes replacement thermal material) 744016-001 For 15.6-in. computer models with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744016-501 For 15.6-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744016-601 For 15.6-in. computer models with shared memory, WWAN capability (includes replacement thermal material) 744017-001 For 15.6-in. computer models with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744017-501 For 15.6-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744017-601 For 14-in. computer models equipped with shared memory with WWAN capability 745883-001 For 14-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability 745883-501 For 14-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability 745883-601 For 14-in. computer models shared memory without WWAN capability 745884-001 For computer models equipped with shared memory and the Windows 8 Standard operating system without WWAN capability 745884-501 For use only on computer models shared memory and the Windows 8 Professional operating system without WWAN capability 745884-601 For use only on 15.6-in. computer models equipped with an Intel Quad Core processor with WWAN capability 745887-001 For use only on 15.6-in. computer models shared memory and the Windows 8 Standard operating system with WWAN capability 745887-501 For use only on 15.6-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability 745887-601 For use only on 15.6-in. computer models with shared memory and the Windows 8 Standard operating system without WWAN capability 745888-501 For use only on 15.6-in. computer models with shared memory and the Windows 8 Professional operating system without WWAN capability 745888-601 For use only on 15.6-in. computer models with shared memory and without WWAN capability 745888-001 100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Before removing the system board, follow these steps:
Note:
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WWAN module (see WWAN module (select models only) on page 73) ● Solid-state drive (see Solid-state drive on page 78) ● WLAN module (see WLAN module on page 74) ● Expansion memory (see Primary memory module on page 68) ● Primary memory (see Expansion memory module on page 71) ● Smart card reader (see Smart card reader on page 98) ● Processor (see Processor on page 108) System board 101
Remove the system board:
Speakers Description Spare part number Speakers (includes cable) 738404-001 Before removing the speakers, follow these steps:
Function button board Description Spare part number Function button board (includes cable and double-sided adhesive) 738703-001 738401-001 Before removing the function button board, follow these steps:
Processor
Note:
The processor spare part kit includes replacement thermal material. Description Spare part number Intel Dual Core i7-4600M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 737330-001 Intel Dual Core i5-4330M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 738201-001 Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W) 738309-001 Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737328-001 Intel Dual Core i3-4100M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737474-001 Intel Dual Core i3-4000M 2.40-GHz (SC turbo up to 3.30-GHz) processor (1600-MHz FSB, 3.0- MB L3 cache, 37 W) 737327-001 AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB L2 cache) 713548-001 AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB L2 cache) 683046-001 AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB L2 cache) 683048-001 AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz; 35W; 1 MB L2 cache) 683047-001 A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz; 35W; 1 MB L2 cache) 713550-001 AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35W; 1 MB L2 cache) 685990-001 AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35W; 1 MB L2 cache) 713549-001 AMD A8-5550M 3.1 GHz/2.1 GHz 4M 35W 713551-001 Before removing the processor, follow these steps:
Remove the processor:
Note:
The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket (4) when you install the processor. Reverse this procedure to install the processor. Processor 109
TouchPad Description Spare part number Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket)
Top cover for 15.6-in models with 2-button TouchPad 2-button TouchPad with bracket for 15.6-in models 745889-001 738710-001 Top cover for 15.6-in models with 4-button TouchPad 4-button TouchPad with bracket for 15.6-in models 745890-001 738711-001 Top cover for 14-in models with 2-button TouchPad 2-button TouchPad with bracket for 14-in models 738405-001 738407-001 Top cover for 14-in models with 4-button TouchPad 4-button TouchPad with bracket for 14-in models 738406-001 738408-001 Before removing the top cover, follow these steps:
Note:
When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover: ● Function button board (see Function button board on page 106) ● Power button board (see Power button board on page 94) ● Fingerprint reader board (see Fingerprint reader board on page 96) 110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the TouchPad:
Power connector cable
Note:
The power connector cable is included in the Cable Kit (seeCables on page 39). Before removing the power connector cable, follow these steps:
Display assembly
Note:
The display assembly is spared as a whole unit assembly only. Description Spare part number 15.6-in WLED FHD, UWVA display assembly equipped with a webcamera 15.6-in WLED HD, UWVA display assembly equipped with a webcamera 739998-001 739997-001 14-in HD AG WLED SVA eDP FLT display panel equipped with a webcamera 14-in HD+ AG WLED SVA eDP FLT equipped with a webcamera 14-in FHD AG WLED UWVA eDPslim PSR display assembly equipped with a webcamera 747751-001 747752-001 747753-001 To remove the display assembly and access the display assembly subcomponents, follow these steps:
Caution:
Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure. c. Release the adhesive strip (2) that secures the display panel cable connector to the display panel, and then disconnect the display panel cable from the display panel. d. Remove the display panel. 116 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Caution:
Handle the webcamera/microphone module and microphone module with caution. These modules have a thin profile and are susceptible to damage when not handled carefully. a. Disconnect the webcamera/microphone module cable (1) from the webcamera/ microphone module. 118 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/microphone module is attached to the display enclosure with double-sided adhesive.) c. Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 738409-001. The microphone module is available using spare part number 738397-001. Reverse this procedure to reassemble and install the display assembly. Display assembly 119
7 Computer Setup Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Note:
Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer SetupNote:
An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps:Note:
You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring default settings in Computer Setup
Note:
Restoring default will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps:Note:
Your password settings and security settings are not changed when you restore the default settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics 121
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.
Caution:
To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord.Note:
If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
Note:
After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.Note:
Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts. Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted. Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start System Diagnostics:
Note:
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see . b. Hard drive c.Bios
Note:
If you need to stop a diagnostics test while it is running, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceNote:
The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.Note:
Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 125
Starting Computer Setup
Note:
An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps:Note:
You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.Note:
Restoring defaults will not change the hard drive mode. 126 Chapter 7 Computer Setup
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
Note:
Your password settings and security settings are not changed when you restore the default settings. Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 127
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.
Caution:
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord.
Note:
If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:Note:
After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.Note:
Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts. Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted. Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 129
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire. Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 131
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI:
Note:
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 132. b. Hard drive c.Bios
Note:
If you need to stop a diagnostic test while it is running, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceNote:
The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
8 Specifications Computer specifications
Metric
U.S.
Dimensions Width 37.8 cm 14.88 in Depth 25.7 cm 10.12 in Height (front to rear, display assembly) 2.53 cm 0.99 in Height (front to rear, LED display assembly) 2.9 1.14 in Weight (computer equipped with 9-cell battery, ODD weight saver, UMA, no FPR, 1 SODIMM, WLAN only, SSD, touchpad only, no camera, no WWAN) 2.5 kg 5.51 lb Weight (computer equipped with 3-cell battery, ODD weight saver, UMA, no FPR, 1 SODIMM, WLAN only, SSD, touchpad only, no camera, no WWAN) 2.32 kg 5.10 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W, Smart AC Adapter (select models only) 119.5 V dc @ 4.62 A – 90 W, Smart AC Adapter (select models only) Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (non-condensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ftNote:
Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Hard drive specifications1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm** Dimensions Computer specifications 133
1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm** Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type
Sata
Sata
Sata
Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Seek times (typical read, including setting) Single track 1.5 ms 1.5 ms 1.5 ms Average (read/write) 11/13 ms 11/13 ms 11/13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1,953,525,168 1,465,149,168 976,766,112 Disk rotational speed 5400 rpm Operating temperature 0°C to 60°C (32°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.Note:
Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications (continued)500-GB, 5400-rpm** 320-GB, 5400-rpm** Dimensions Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type
Sata
Sata
Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security Seek times (typical read, including setting) 1.5 ms 1.5 ms 1.5 ms 11/13 ms 11/13 ms 11/13 ms 134 Chapter 8 Specifications
500-GB, 5400-rpm** 320-GB, 5400-rpm** 22 ms 22 ms 22 ms Single track 1.5 ms 1.5 ms Average (read/write) 11/13 ms 11/13 ms Maximum 22 ms 22 ms Logical blocks 976,773,168 628,142,448 Disk rotational speed 5400 rpm Operating temperature 0°C to 60°C (32°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
Note:
Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications (continued) 135
9 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. From the Start screen, type restore, click Settings, and then select from the list of displayed options.
Note:
For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.Note:
Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. For more information, see Windows Help and Support. Backing up your information Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair media (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs. For more information on the Windows backup features, see Windows Help and Support. Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.Note:
If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows operating system media to reboot the computer and repair the operating system. For additional information, see Using Windows operating system media (purchased separately) on page 138. 136 Chapter 9 Backup and recovery
Using the Windows recovery tools To recover information you previously backed up, see Windows Help and Support for steps on restoring files and folders. To recover your information using Automatic Repair, follow these steps:
Caution:
Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.Note:
If the Windows partition and the Recovery Image partition are not listed, you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media (both purchased separately). For additional information, see Using Windows operating system media (purchased separately) on page 138.Note:
For additional information on recovering information using the Windows tools, perform a search for these topics in Windows Help and Support. Using f11 recovery toolsCaution:
Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11:Note:
If the Recovery Image partition is not listed, you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media (both purchased separately). For additional information, see Using Windows operating system media (purchased separately) on page 138.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. .
Caution:
Using a Windows operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate a full install of the operating system using a Windows operating system DVD:Note:
This process takes several minutes.
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system.
Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
Note:
This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.Note:
HP recommends that you print the recovery procedures and save them for later use, in case of system instability. In case of system failure, you can use the backup files to restore the contents of your computer. See Backing up your information on page 141. Guidelines ● When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. ● Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process. Creating recovery media with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as 140 Chapter 9 Backup and recovery
well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media
Note:
The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD. To create the Windows DVD:Note:
For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.Note:
Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support. Windows 7 141
To create a backup using Windows Backup and Restore:
Note:
The backup process may take over an hour, depending on file size and the speed of the computer.Note:
If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 7 operating system media to reboot the computer and repair the operating system. For additional information, see Using Windows 7 operating system media on page 144. 142 Chapter 9 Backup and recovery
Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools
Note:
For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.Note:
Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support. To recover information you previously backed up:Caution:
Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.Note:
If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 144.Note:
For additional information on recovering information using the Windows tools, select Start > Help and Support. Windows 7 143
Using f11 recovery tools (select models only)
Caution:
Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11:Note:
If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 144.Caution:
Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7 operating system DVD:Note:
This process takes several minutes.
After the repair is completed:
SUSE Linux – Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups
Note:
Before you back up your information, be sure you have designated a location to save the backup files.Note:
If multiple backups have been performed, click Use the latest version to restore the latest version.
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.
Caution:
Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc:Note:
HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.Important:
This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain. You can initiate this option by using the f11 key. To use the f11 key: Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. SUSE Linux – Backup and recovery 147
The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved. Select an option and follow the on-screen instructions. 148 Chapter 9 Backup and recovery
10 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select System Configuration, select AMT Options, and then select Un-configure AMT on next boot. Select Save, and then select Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT. j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to de- activate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l. Remove all power and system batteries for at least 24 hours.
Note:
This process will take a long time, and the amount of time varies based on the hard drive capacity. b. Solid State Drive (SSD) Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third party utility designed to erase data from an SSD. To run Secure Erase, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display. Select the Security menu and scroll down to the Utilities menu. Select Secure Erase and select the desired hard drive. Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-upCmos
configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft® Windows® date & time. This memory is not write-protected. HP recommends password protecting the F10 Setup utility. 150 Chapter 10 Statement of Volatility
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Controller (NIC)
Eeprom
64 Kbytes (not customer accessible) No Yes Store NIC configuration and NIC firmware. Using a utility from the NIC vendor that can be run fromDos.
A utility is required to write data to this memory and is available from NIC vendor. Writing data to this ROM in an inappropriate manner will render the NIC non- functional. Keyboard ROM 64 Kbytes (not customer accessible) No Yes Stores firmware code (keyboard, mouse, & battery management). Programmed at the factory. Code is updated when the system BIOS is updated. A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC non- functional. DIMM Serial Presence Detect(Spd)
configuration data 256 Bytes per memory module, 128 Bytes programmabl e (not customer accessible) No Yes Stores memory module information. Programmed by the memory vendor. Data cannot be written to this memory when the module is installed in a PC. The specific write protection method varies by memory vendor. System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration data. System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated. Configuration data and settings are input using the F10 setup utility or a custom utility. A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC non- functional. Intel Management Engine Firmware (present only in models ending in a ‘p’,‘w’, or ‘m’ or with Intel Centrino Pro technology) 1.5 or 5MByte Yes Yes Stores Management Engine Code, Settings, Provisioning Data and iAMT third party data store. Management Engine Code is programmed at the factory. Code is updated via Intel secure firmware update utility. Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine (MEBx) setup utility. The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space. The Intel chipset is configured to enforce HW protection to block all direct read/write access to this area. An Intel utility is required for updating the firmware. Only firmware updates digitally signed by Intel can be applied using this utility. Non-volatile memory usage 151
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware. Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor. A utility is required for writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade.
802.11 Wlan
Eeprom
4kb to 8kb No Yes Stores configuration and calibration data. Programmed at the factory. Tools for writing data to this memory are not made public. A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue. Webcamera 64K bit No Yes Store Web Cam configuration and firmware. Using a utility from the device manufacturer that can be run from Windows. A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue. Fingerprint reader 512kByte Flash Yes Yes Stores fingerprint templates. By enrolling in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write to the flash. Questions and answers
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used. Requirements for all countries The following requirements are applicable to all countries and regions: ● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft). ● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all countries 113 Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia
Eansw
1 AustriaOve
1 BelgiumCebc
1 CanadaCsa
2 DenmarkDemko
1 FinlandFimko
1 FranceUte
1 GermanyVde
1 ItalyImq
1 JapanMeti
3 The NetherlandsKema
1 NorwayNemko
1 The People's Republic of ChinaCoc
5 154 Chapter 11 Power cord set requirements
Country/region Accredited agency Applicable note number South Korea
Ek
4 SwedenCemko
1 SwitzerlandSev
1 TaiwanBsmi
4 The United KingdomBsi
1 The United StatesUl
2
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 156 Chapter 12 Recycling
Index
A
AC adapter, spare part number 45 AC adapter, spare part numbers 42 AC adapter/battery light 18 audio, product description 5 audio-in (microphone) jack, identifying 21 audio-out (headphone) jack, identifying 21 audio/USB board spare part number 33B
Backup and Restore 142 backups creating 141 Base enclosure spare part number 46, 49 base enclosure removal 89 spare part number 89 base enclosure, spare part number 36 battery removal 63 spare part numbers 37, 45, 63 battery bay, identifying 24 battery release latch 23 Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive removal 76 spare part number 42, 56 Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive precautions 58 spare part number 36 Blu-ray ROM DVD±RW Combo Drive spare part number 54, 76 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive precautions 58 bottom components 23 buttons left pointing stick 17 left TouchPad 17 optical drive eject 19, 20 power 12 right pointing stick 17 right TouchPad 17 Windows button 13, 14C
Cable Kit spare part number 53 cables components 39 cables, service considerations 58 caps lock light, identifying 15, 16 chipset, product description 1 components bottom 23 display 10 front 17 left-side 18 rear 22 right-side 21 computer major components 27 specifications 133 computer reset 147 connector, power 18, 19 connectors, service considerations 58D
display assembly removal 115 spare part numbers 115 Display bezel spare part number 46, 49 display bezel removal 115 spare part numbers 38, 52, 55, 115 Display Cable Kit spare part number 39 Display cable kit spare part number 46, 49 display cable kit illustrated 39 display hinge kit spare part number 46 display panel product description 3 removal 116 spare part number 52 spare part numbers 38, 55, 56 Display Panel Support Kit spare part number 46, 49 dock/expansion base spare part numbers 44 docking connector, identifying 23 Driver Recovery DVD, creating 140 drives, preventing damage 58 Dual-Mode DisplayPort, identifying 21 DVD-ROM Drive precautions 58 removal 76 spare part number 36, 42, 52, 54, 56, 76 DVD-ROM SuperMulti Drive spare part number 52, 54, 56 DVD±RW Double-Layer Combo Drive spare part number 52 DVD±RW SuperMulti Double- Layer Drive precautions 58 removal 76 spare part number 36, 42, 76E
electrostatic discharge 58 embedded numeric keypad, identifying 13 equipment guidelines 61 esc key, identifying 13, 14 Ethernet, product description 6 ExpressCard slot 19, 20 Index 157
external monitor port 21
F
f11 recovery 137 Fan spare part number 46 fan removal 85 spare part numbers 85 fan and heat sink assembly spare part numbers 36 Fingerprint bracket, illustrated 40 Fingerprint reader spare part number 46 fingerprint reader bezel, illustrated 40 fingerprint reader board removal 96 spare part number 32, 96 fingerprint reader board bracket removal 97 fingerprint reader, identifying 12 flash cache, product description 4 fn key, identifying 13, 14 front components 17 Function button board spare part number 45 function button board removal 106 spare part number 32, 106 function keys, identifying 13, 14 fusion controller hub, product description 1G
graphics, product description 2 grounding guidelines 58 guidelines equipment 61 grounding 58 packaging 60 transporting 60 workstation 60H
hard drive precautions 58 product description 5 removal 65 spare part numbers 37, 41, 43, 44, 45, 65 specifications 133 hard drive bracket illustrated 41 Hard Drive Hardware Kit contents 41 spare part number 37, 41 Hard drive hardware kit spare part number 46 hard drive light 18 hard drive recovery 137 hard drive, identifying 23 headphone (audio-out) jack 21 heat sink removal 85 spare part numbers 46, 85 Heat sink assembly spare part number 46 hinge spare part number 39, 51 hinge bracket removal 117 hinge cover spare part number 117 Hinge Kit, spare part number 51 HP Recovery Disc Creator, using 140I
integrated numeric keypad, identifying 14 integrated webcam light, identifying 10 internal display switch 11 internal microphones, identifying 10J
jacks audio-in (microphone) 21 audio-out (headphone) 21 network 18, 19 RJ-11 (modem) 22 RJ-45 (network) 18, 19K
keyboard product description 7 removal 79 spare part numbers 28, 46, 47, 48, 49, 50, 51, 79 keypad embedded numeric 13 integrated numeric 14 keys esc 13, 14 fn 13, 14 function 13, 14 Windows applications 13L
latch, battery release 23 latches, service cover release 24 left-side components 18 lights AC adapter/battery 18 caps lock 15, 16 hard drive 18 microphone mute 15, 16 num lock 15, 16 power 15, 16, 18 TouchPad 15, 16 webcam 10 wireless 15, 16, 18M
mass storage device illustrated 41 precautions 58 spare part numbers 41 Memory card reader, identifying 19 memory module identifying 23 inserting 69 product description 4 removal 68, 71 removing 69 spare part numbers 44, 68, 71 microphone product description 5 microphone (audio-in) jack, identifying 21 microphone module removal 118 spare part number 38, 46, 119 microphone mute light 15, 16 158 Index
model name 1 Modem spare part number 43 Modem module spare part numbers 36 modem module removal 67 spare part number 67 spare part numbers 67 modemtransfer board spare part number 52 mouse, spare part numbers 44
N
network cable illustrated 39 network jack, identifying 18, 19 num lock light 15, 16O
operating system, product description 8 optical drive precautions 58 removal 76 spare part numbers 36, 42, 52, 54, 56, 76 optical drive blank tray illustrated 40 optical drive eject button, identifying 19, 20 optical drive transfer board spare part number 52P
packaging guidelines 60 plastic parts, service considerations 57 Plastics Kit components 40 spare part number 40, 52 Plastics kit spare part number 45 pointing device, product description 7 pointing stick 17 ports Dual-Mode DisplayPort 21 external monitor 21 product description 6 serial 22 power button board removal 94 spare part number 32, 46, 51, 94 power button, identifying 12 Power cable spare part number 46, 49 power connector board spare part number 32 power connector cable removal 112 power connector, identifying 18, 19 power cord set requirements 154 spare part numbers 42, 43 power lights 15, 16, 18 power requirements, product description 7 processor product description 1 removal 108 spare part numbers 32, 44, 45, 46, 108 product description audio 5 chipset 1 display panel 3 Ethernet 6 external media cards 6 flash cache 4 fusion controller hub 1 graphics 2 hard drive 5 keyboard 7 memory module 4 microphone 5 operating system 8 pointing device 7 ports 6 power requirements 7 processor 1 product name 1 security 7 serviceability 9 solid-state drive 4 Upgrade drive 5 video 5 wireless 6 product name 1R
recovery 139 recovery media, creating 140 recovery partition 137 refresh 139 removal/replacement procedures 62 reset computer 147 steps 147 restoring the hard drive 137 right-side components 21 RJ-11 (modem) jack, identifying 22 RJ-45 (network) jack, identifying 18, 19 RJ-45 cable illustrated 39 RTC battery removal 113 spare part number 44, 113 Rubber kit spare part number 46S
Screw Kit, spare part number 43, 49 SD card reader bezel, illustrated 40 security cable slot, identifying 21 security, product description 7 serial port, identifying 22 service considerations cables 58 connectors 58 plastic parts 57 Service cover spare part number 46, 49 service cover removal 64 spare part number 37, 55, 64 service cover release latch 24 service cover release lock, identifying 23 service tag 25 serviceability, product description 9 SIM slot, identifying 23 Index 159