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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
18 totalHow do I perform the initial setup of the K-Express Essentials coffee maker?
Remove packing tape, plug in the coffee maker, and place a large mug (296 ml/10 oz minimum) on the drip tray. Fill the water reservoir to the MAX FILL line with fresh water (do not use distilled water), then lift and lower the handle without inserting a K-Cup pod — the coffee maker will power on automatically. Press the 8 oz button to run a cleansing brew and pour the hot water into the sink to complete the one-time setup. (Page 2)
How do I descale the K-Express Essentials coffee maker?
Pour the entire bottle of Keurig Descaling Solution into an empty reservoir, then fill the empty bottle with water and add that too. With the coffee maker plugged in and powered off, press and hold the 6 oz and 10 oz buttons together for 3 seconds to activate Descale Mode, then press the 8 oz button to begin brewing. Continue brewing 8 oz until the ADD WATER light illuminates, then empty the reservoir, refill to MAX with fresh water, and continue rinsing until the DESCALE notification turns off. (Page 5)
Why is my coffee maker only brewing a partial cup?
Power the coffee maker off, then press and hold the 10 oz button for 5 seconds until water starts dispensing, then release and let the water purge before discarding the contents into the sink. The exit needle may also be clogged and should be cleaned using a straightened paper clip. If the issue persists after repeating the descale procedure twice, contact Customer Service. (Page 5)
How do I clean the needles on my coffee maker?
For the exit needle, remove the K-Cup pod holder assembly, detach the funnel, and insert a straightened paper clip into the exit needle to loosen any coffee grounds. For the entrance needle, lift the handle and carefully insert a straightened paper clip into all the holes on the underside of the lid, moving it gently to loosen grounds. After cleaning the entrance needle, lower the handle completely and run two cleansing brews without a K-Cup pod. (Page 4)
How do I clean the water reservoir and drip tray?
Wipe the inside of the water reservoir and underside of the lid with a damp, non-abrasive, lint-free cloth, and allow it to air dry completely — do not dry the inside with a cloth as lint may remain. The drip tray should be lifted off the base carefully (keeping it level to avoid spilling), then rinsed and cleaned with a damp, soapy, lint-free, non-abrasive cloth. Both parts are hand wash only and are not dishwasher safe. (Pages 3–4)
Why does my coffee have grounds in it?
Grounds in your cup are typically caused by buildup in the exit or entrance needles, which can be cleaned using a straightened paper clip. For optimal results, especially when transitioning from a coffee pod to a non-coffee pod such as tea or cocoa, clean both needles and perform 2 cleansing brews. Refer to the Exit Needle and Entrance Needle care instructions in the manual for detailed steps. (Page 5)
Show 12 more questions
How does the Auto Off feature work and how do I turn the coffee maker back on?
How do I enable High Altitude Brewing Mode?
Why won't my coffee maker brew?
What does the warranty cover and how do I get warranty service?
What are the first steps to set up my K-Express Essentials coffee maker?
How do I brew my first cup of coffee?
What should I do if grounds are appearing in my coffee?
How often should I descale my coffee maker?
How do I descale my K-Express Essentials?
How do I clean the K-Cup® pod holder?
What maintenance should I perform regularly on my coffee maker?
Why does my coffee maker turn off automatically?
Full Manual
7 pages
Get the most from your new Keurig® coffee maker Use & Care Guide K•Express Essentials™
Remove packing tape from coffee maker. Plug into an outlet. Place a large mug (296 ml/10 oz minimum) on the drip tray. Remove the water reservoir lid, then lift the reservoir straight up to remove it. If you have a Keurig® Water Filter, install it now. Refer to your Water Filter Starter Kit for instructions. Rinse reservoir with fresh water and fill to the MAX FILL line. Replace water reservoir, making sure the tank is seated properly in the base. Replace lid. NOTE: Do not use distilled water. Lift and lower the handle. Do not insert a recyclable* K-Cup® pod. The coffee maker will power on automatically. The 3 cup sizes will blink. Press the 8 oz button to start a cleansing brew. Pour the hot water into the sink. Do not remove the water reservoir or lift the handle once the brew button has been pressed until the brew has completed. The one-time setup process is now complete and you are ready to brew! 1 3 5 2 4 6 Before You Brew Place a mug on the drip tray. If using a travel mug, remove the drip tray and place the mug on the drip tray base. Lift the handle and place a recyclable* K-Cup® pod in the K-Cup® pod holder. Lower the handle completely to close the lid. Do not remove the foil lid on the recyclable* K-Cup® pod. Plug & Place Rinse & Fill Lift & Lower Cleansing Brew Place Mug & Pod Brew & Enjoy! Brew Your First Cup The 3 brew sizes will blink. Select and press your brew size. The light will remain illuminated while brewing. Brewing is complete when the sizes are all illuminated. Lift the handle and recycle the recyclable* K-Cup® pod. (See instructions below.) CAUTION: While brewing, there is extremely hot water in the K-Cup® pod holder. To avoid injury, do not lift the handle during the brewing process. *Recyclable in select locations. Visit keurig.ca/recyclable for more information. *Recyclable in select locations. Visit keurig.ca/recyclable for more information.
Caring For Your Coffee Maker Regular cleaning keeps your coffee maker running smoothly. Always be sure to turn off and unplug your coffee maker before cleaning. The water reservoir should be cleaned periodically by wiping the inside of the reservoir and underside of the lid with a damp, non-abrasive, lint free cloth. Do not dry the inside of the water reservoir with a cloth as lint may remain. Allow the reservoir to dry completely. Hand wash only. Coffee Maker Exterior Keep your Keurig® coffee maker looking its best by cleaning the exterior from time to time. Just clean with a damp, soapy, lint-free, non-abrasive cloth. Never immerse the coffee maker in water or other liquids. Drip Tray The drip tray overflow should be emptied and cleaned occasionally. To remove, lift up off coffee maker base, keeping it level to avoid spilling. Rinse and clean with a damp, soapy, lint-free, non-abrasive cloth. Hand wash only. Water Reservoir Coffee Maker Features FAST & FRESH-BREWED: Coffee made in minutes. BACK-TO-BACK BREWING: Immediately brew a second cup, no need to wait for reheating. TRAVEL MUG FRIENDLY: Accommodates travel mugs up to 17.8 cm (7”) tall. SIMPLE BUTTON CONTROLS: Just insert any recyclable* K-Cup® pod and use the button controls to brew a delicious cup. MAINTENANCE ALERT: Reminds you to descale after every 250 brews.
Compatible With The My K-Cup® Universal
REUSABLE COFFEE FILTER: Brew your own ground coffee (sold separately). Auto Off automatically turns your coffee maker off 5 minutes after the last brew for energy savings, but will be ready to brew as soon as it is powered on again. High Altitude To ensure your coffee maker works properly at higher altitudes (1,500 metres/5,000 feet) please enable the High Altitude Brewing Mode on your coffee maker.3 seconds. The 10 oz button will illuminate to confirm that
the High Altitude Brewing Mode has been enabled.
are repeated and the 10 oz light turns off and the 6 oz
light turns on to confirm that the High Altitude Brewing
mode is disabled. HIGH ALTITUDE BREWING: While holding the coffee maker handle up, push down slowly on the recyclable* K-Cup® pod in the pod holder until the bottom of the recyclable* K-Cup® pod is punctured by the exit needle. *Recyclable in select locations. Visit keurig.ca/recyclable for more information.
K-Cup® Pod Holder Assembly To remove the K-Cup® pod holder from the coffee maker, lift the handle and grasp the top of the K-Cup® pod holder with one hand while pushing up on the bottom of the K-Cup® pod holder from underneath with the other until it releases. After cleaning, align the K-Cup® pod holder with the opening using the two front ribs as a guide and snap into place from the top. Funnel Washing the funnel ensures a fresh beverage experience. The funnel should be washed regularly and can be removed from the K-Cup® pod holder by pulling on it until it pops off. To replace it, orient the snaps to the indent and just snap it back onto the K-Cup® pod holder. Exit Needle Remove the pod holder assembly and detach the funnel. Locate the exit needle on the inside bottom of the K-Cup® pod holder. Insert a straightened paper clip into the exit needle to loosen any coffee grounds. CAUTION: There are sharp needles that puncture the recyclable* K-Cup® pod above the K-Cup® pod holder and in the bottom of the K-Cup® pod holder. To avoid risk of injury, do not put your fingers in the K-Cup® pod holder. NOTE: Always remove and recycle the used recyclable* K-Cup® pod after brewing. Entrance Needle Lift the coffee maker handle and locate the entrance needle on the underside of the lid. To clean the holes in the needle, hold the coffee maker handle in the upward position and with your other hand, carefully insert a straightened paper clip into all the holes. Gently move it around to loosen any coffee grounds. Lower the handle completely and run a cleansing brew two times. Do not insert a recyclable* K-Cup® pod. Regular Maintenance For great-tasting coffee, keep your coffee maker running at peak performance by following the recommended maintenance schedule: Frequency Product Benefit Every 2 months Keurig® Water Filters Keeps your water fresh and helps remove impurities Every 3 months or when the Descale notification turns on* Keurig® Descaling Solution Eliminates mineral buildup to preserve the long- term health of your coffee maker *To turn off Descale notification, follow the full descaling procedure as outlined in this guide. If the coffee maker has been in storage, or hasn’t been used in days, run a cleansing brew before brewing your beverage. Periodically hand-wash the water reservoir and lid and drip tray with warm soapy water and rinse clean. CAUTION: Parts are not dishwasher safe. NOTE: Do not dry the inside of the water reservoir with a cloth as lint may remain. *Recyclable in select locations. Visit keurig.ca/recyclable for more information.
Grounds in Your Coffee Grounds may have gathered in the exit or entrance needles and can be cleaned using a straightened paper clip or similar tool.
button. Repeat until the coffee maker begins to dispense.
Customer Service. Coffee Maker Does Not Have Power or Shuts Off
the water reservoir thoroughly and refill with water.
The coffee maker should begin to function normally as the solution is rinsed out and the
scale is removed. If problem persists, allow coffee maker to sit unplugged for at least
30 minutes before continuing with the rinse. Descaling Procedure *Recyclable in select locations. Visit keurig.ca/recyclable for more information.
Limited One Year Warranty
Keurig Green Mountain, Inc. (Keurig) warrants that your coffee maker will be free of defects in materials or workmanship under normal home use for one year from the date of purchase. It is recommended that you register your coffee maker on keurig.ca/welcome so that your purchase information will be stored in our system. Keurig will, at its option, repair or replace a defective coffee maker without charge upon its receipt of proof of the date of purchase. If a replacement coffee maker is necessary to service this warranty, the replacement coffee maker may be new or reconditioned. If a replacement coffee maker is sent, a new limited one year warranty will be applied to the replacement coffee maker. This warranty only applies to coffee makers operated in the United States and Canada. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and, in the case of Canada, from province to province. Only the use of Keurig® K-Cup® brand pods and accessories will guarantee the proper functioning and lifetime of your Keurig® coffee maker. Any damage to or malfunction of your coffee maker resulting from the use of non-Keurig® pods and accessories may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use.What Is Not Covered By The Limited Warranty?
This Warranty Does Not Cover Consequential Or
Incidental Damages Such As Property Damage And Does
Not Cover Incidental Costs And Expenses Resulting
From Any Breach Of This Warranty, Even If Foreseeable.
Some states or provinces do not allow the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you depending on the state or province of purchase. Nor does this warranty cover damages caused by use of non-Keurig® pods or accessories, services performed by anyone other than Keurig or its authorized service providers, use of parts other than genuine Keurig® parts, or external causes such as abuse, misuse, inappropriate power supply, or acts of God.Other Limitations
This Warranty Is Exclusive And Is In Lieu Of Any Other
Express Warranty, Whether Written Or Oral. In
Addition, Keurig Hereby Specifically Disclaims All Other
Warranties With Respect To Your Keurig® Coffee Maker,
Including Any Implied Warranty Of Merchantability Or
FITNESS FOR ANY PARTICULAR PURPOSE. Some states or provinces do not allow disclaimers of such implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you depending on the state or the province of purchase.How Do You Obtain Warranty Service?
Keurig® coffee makers are high-quality appliances and, with proper care, are intended to provide years of satisfying performance. However, should the need arise for warranty servicing, simply call Keurig Customer Service at our toll free phone number 1-800-361-5628. Please do not return your coffee maker for servicing without first speaking to Keurig Customer Service to obtain a Return Materials Authorization (RMA) number. Keurig® coffee makers returned without a RMA number will be returned to the sender without servicing. Warranty Helpful Hints Water quality varies greatly. If you notice an undesirable taste in your beverage (such as chlorine or mineral tastes), we recommend using bottled or filtered water. Do not use distilled water. Service Beyond these recommended cleaning and maintenance procedures, this coffee maker is not user serviceable. For service, please refer to the Warranty section of this guide. Storage Empty the water reservoir before storing or transporting and take care to ensure that you store your coffee maker in a safe and frost-free environment. When you prepare to use it after storage, we recommend rinsing the water reservoir with fresh water and descaling the coffee maker as detailed in the Descaling your Coffee Maker section. If you plan to move your coffee maker to a different location, turn the coffee maker off, unplug it, and empty the water reservoir. If your coffee maker has been in an environment below freezing, please be sure to let it warm to room temperature for at least 2 hours before using. Have Questions? We’re here to help. Visit keurig.ca/support_1 for step-by-step videos on cleaning, descaling, and more. Still Need Help? Give us a call at 1-800-361-5628 Click or Call!
Coffeehouse taste in your own home.
Double Your First Purchase Of
48 Recyclable* K-Cup® Pods
Register your coffee maker and receive a coupon code by email for 2 boxes of 24 recyclable* K-Cup® pods FREE with an equal or greater value purchase. Restrictions apply.† keurig.ca/welcome †Visit keurig.ca/appliances/register-brewer for more information. *Recyclable in select locations. Visit keurig.ca/recyclable for more information.
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A. Handle B. K-Cup® Pod Holder(B and C are the K-Cup®
Pod Holder Assembly) C. Funnel D. K-Cup® Pod Assembly
Housing E. Drip Tray Plate F. Drip Tray G. Drip Tray Base H. Water Reservoir Lid I. Water Reservoir For replacement parts, please visit www.keurig.ca