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— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
10 totalWhat is the proper procedure for frothing milk?
Fill the milk pitcher to approximately 1/3 full, then submerge the tip of the steam wand just below the surface of the milk and angle the pitcher. Press the brew start button to create foam.
How do I purge the steam wand?
Select steam mode, point the steam wand towards the drip tray, and press the brew start button to purge the wand. Remember to purge the steam wand after every use to maintain proper function.
What is the correct way to heat milk with the steam wand?
Submerge the steam wand deeper into the milk pitcher after frothing to heat the milk to the desired temperature.
How do I insert and lock the portafilter into the machine?
Insert the portafilter into the group head and rotate it to lock it in place, ensuring a secure connection before brewing your espresso shot.
Why is my espresso pale brown and weak-tasting?
Your espresso is under-extracted. To fix this, either increase the dosage or use a finer grind size to extract more flavor from the coffee grounds.
Why is my espresso dark brown and bitter-tasting?
Your espresso is over-extracted. To fix this, either decrease the dosage or use a coarser grind size to reduce the extraction time.