Samsung WW70J4373MA/FH Washing Machine
Frequently Asked Questions (10)
What error code appears when the pump filter is clogged, and how do I fix it?
Error code '5C' appears on the screen when the pump filter is clogged. To fix it, turn off and unplug the machine, drain remaining water using the emergency drain, then open the filter cover, turn the pump filter knob left, and clean the filter using a soft brush. It is advisable to clean the pump filter 5 or 6 times a year to prevent clogging. (Page 39)
What error code means the mesh filter is clogged, and how do I clean it?
Error code '4C' appears when the mesh filter of the water hose is clogged. To clean it, turn off and unplug the machine, close the water tap, disconnect the water hose, pull out the mesh filter with pliers, submerge it in water, then dry it completely in the shade before reinserting. The mesh filter should be cleaned once or twice a year. (Page 38)
How do I run the Calibration mode before first use?
Power off then power on the washing machine, then hold down Temp. and Delay End simultaneously for 3 seconds until the 'CB' message appears. Press Start/Pause to run the cycle; the drum will rotate clockwise and counter-clockwise for about 3 minutes. When complete, '0' appears on the display and the machine turns off automatically. (Page 23)
How do I activate the Child Lock to prevent children from changing settings?
To activate or deactivate Child Lock, hold down Temp. and Spin simultaneously for 3 seconds. Child Lock locks all buttons except for Power, but does not activate until you press Start/Pause. Note that to add detergent or change cycle settings while Child Lock is active, you must first deactivate it. (Page 34)
How do I drain the water in an emergency if there is a power failure?
Power off and unplug the machine, then gently press the top area of the filter cover to open it. Place a container nearby, stretch the emergency drain tube to the container while holding the tube cap, then open the cap to let the water flow out. When done, close the tube cap, reinsert the tube, and close the filter cover. (Page 37)
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How often should I run the Eco Drum Clean cycle, and how do I use it?
The Eco Drum Clean cycle should be performed once every 40 washes to clean the drum and remove bacteria. To run it, press Power, turn the Cycle Selector to ECO DRUM CLEAN, and press Start/Pause — make sure the drum is empty and do not add any detergent or bleach. The water temperature is fixed at 70°C and cannot be changed, though the display may show 60°C. (Page 35)
What is the water pressure requirement for this washing machine?
The proper water pressure for this washing machine is between 50 kPa and 800 kPa. Water pressure less than 50 kPa may cause the water valve not to close completely, or it may take longer to fill the drum, causing the machine to turn off. Water taps must be within 120 cm from the rear of the washing machine so that the provided inlet hoses reach the machine. (Page 15)
What should I do if the washing machine freezes due to temperatures below 0°C?
Turn off the machine and unplug the power cord, then pour warm water over the water tap to loosen the water hose and disconnect it to soak in warm water. Pour warm water into the drum and leave it for about 10 minutes, then reconnect the water hose to the tap. If the washing machine still does not operate normally, repeat the steps until it does. (Page 41)
What is the maximum load capacity and spin speed of the WW70J4373MA?
The washing machine has a wash and spin capacity of 7.0 kg and a maximum spin speed of 1200 rpm. It requires an AC 220–240 V / 50 Hz power supply and weighs 58 kg. Dimensions are W600 x D500 x H850 mm. (Page 51)
How do I use the Smart Check feature to diagnose problems?
Press and hold the Delay End and Options buttons simultaneously for 3 seconds to enter Smart Check mode, and the machine will begin a self-diagnosis and display an information code if a problem is detected. Then open the Samsung Smart Washer app on your mobile device, tap Smart Check, and hold the device close to the display so the app can automatically recognize the code. The app will then provide detailed information about the problem and applicable solutions. (Page 36)
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