Washing Machines

Samsung WW90CGC0EDAB Washing Machine


Frequently Asked Questions (26)

What safety precautions must be taken before repairing the WW90CGC0EDAB washing machine?

Always disconnect the power plug before beginning any repair work. Wear protective gear such as safety gloves, use demagnetized tools for electronic components, and ensure at least two people are present when working with heavy parts. Samsung is not liable for any damage or injury caused by repairs that do not follow these safety instructions. (Page 3)

Can I repair the washing machine myself, or does it need a certified technician?

Samsung states that the performance of the product cannot be guaranteed if it is repaired by users or non-experts. Warranty services do not apply to damage or defects caused by repairs by uncertified service providers or non-professionals. Samsung recommends visiting a Samsung Electronics service center for diagnosis and repair. (Page 3)

What tools are needed to disassemble and reassemble the washing machine?

The required tools include a box driver in 10mm, 13mm, and 19mm sizes, a double-ended spanner in the same sizes, vice pliers, common tools such as a screwdriver, nipper, and long nose pliers, and a torque wrench for heater and tub assembly. A high-quality cross (Phillips) screwdriver is specifically recommended, as low-quality ones can cause screws to wear out easily. (Page 5)

What could cause water leakage after reassembling the diaphragm?

Water leakage can occur if the wire diaphragm is loose after assembly or is not correctly positioned at the 5 o'clock or 7 o'clock position on the Frame Front. When inserting the diaphragm assembly ring, it must be placed in the 10–11 o'clock direction with the spring facing the 7 o'clock direction. (Page 13)

How do I remove the Cover Top to begin disassembly?

Remove the 2 screws holding the Cover Top at the back of the unit using a Phillips screwdriver. Then lift the Cover Top up after pulling it back approximately 15mm to detach it from the unit. (Page 7)

Show all 26 questions
How should I safely lay the washing machine down if servicing requires it?

If the washing machine needs to be placed on its back for servicing, place support(s) on the floor and lay it down carefully so its side is on the floor. Do not lay it down on its front side. (Page 4)

How do I access and remove the drain pump for replacement or inspection?

After removing the Frame Front, locate the pump and remove any remaining water through the drainage hose, placing a bowl underneath to catch overflow. Remove the 2 screws holding the drain pump, separate the hoses and clampers, remove the 8 screws holding the cover bottom and frame plate, then disconnect the wiring from both the drain pump and bubble pump before fully extracting the pump. (Page 26-27)

Page 26 Full answer →
How do I remove and replace the wash heater?

Remove the 6 screws on the Cover Back using a Phillips screwdriver and separate the cover to access the heater. Disconnect the 4 connection housings and holder, ensuring wire harnesses are not caught on other parts, then disassemble the heater and its holding nut using a 10mm box driver. Reassembly is performed in reverse order. (Page 35-36)

Page 35 Full answer →
Are genuine Samsung parts required for repairs, or can compatible parts be used?

Samsung strongly requires the use of genuine parts for all repairs. Compatible (non-genuine) parts may not work properly and may cause fire or injury. (Page 3)

How should the drive belt be correctly installed on the motor pulley during reassembly of the PBA?

When installing the belt around the Motor Pulley, the bottom of the belt must be located on the second tooth of the Motor Pulley. The belt should be separated and installed by pulling it towards your body while slowly rotating the pulley. (Page 40)

Page 40 Full answer →
How do I run the Calibration cycle before first use?

Power off, then power on the washing machine, and hold down Temp. and Delay End simultaneously for 3 seconds until the 'Cb' message appears. Press Start/Pause to run the Calibration cycle, which rotates the drum for about 3 minutes. When complete, '0' appears on the display and the washing machine turns off automatically. (Page 28)

Page 28 Full answer →
What does the error code 4C mean and how do I fix it?

The 4C code means water is not being supplied to the washing machine. Check that the water taps are fully open, the hoses are not clogged or frozen, there is sufficient water pressure, and the mesh filter is clean. Note that when the 4C message appears, the machine drains water for 3 minutes and the power button will be disabled during this time. (Page 55)

Page 55 Full answer →
What does the error code 5C mean and how do I resolve it?

The 5C code indicates that water is not draining properly. Check that the drain hose is not frozen or clogged, is positioned correctly, and is straightened all the way to the drain system, and clean the debris filter as it may be clogged. If the information code remains, contact a customer service centre. (Page 55)

Page 55 Full answer →
How do I activate Child Lock to prevent accidental button presses?

To set Child Lock, hold down Temp. and Spin simultaneously for 3 seconds. To release Child Lock, hold down the same two buttons simultaneously for 3 seconds again. In the Child Lock state, all buttons except Power are locked, and your setting will be kept even after restarting the machine. (Page 41)

Page 41 Full answer →
How do I remove the shipping bolts before using the washing machine?

Locate the shipping bolts on the rear side of the washing machine and use the supplied spanner to loosen them by turning counterclockwise. After removing the bolts, insert the provided bolt caps into the holes to cover them. Keep the shipping bolts in a safe place as they will be needed if the washing machine is moved to another location. (Page 18)

Page 18 Full answer →
How do I connect my washing machine to the SmartThings app?

Download and open the SmartThings app on your Android or iOS smartphone or tablet, then turn on the washing machine and tap and hold the Smart Control button to enter AP mode. The machine will connect to your smartphone, and you then tap Smart Control to authenticate. Once authentication is complete, your washing machine is successfully connected and you can control it remotely. (Page 44)

Page 44 Full answer →
How do I clean the debris filter and how often should it be done?

It is advisable to clean the debris filter every 2 months to prevent clogging, as a clogged debris filter may reduce the bubble effect. Turn off and unplug the machine, drain remaining water via the emergency drain procedure, open the filter cover, turn the debris filter knob to the left, then clean the filter using soft brushes ensuring the drain pump propeller is unclogged. Reinsert the filter and turn the knob to the right, making sure it is closed properly to avoid leaks. (Page 50)

Page 50 Full answer →
What water pressure is required for this washing machine to operate correctly?

The proper water pressure for this washing machine is between 50 kPa and 800 kPa. Water pressure less than 50 kPa may cause the water valve not to close completely or may cause the drum to take longer to fill, which could cause the washing machine to turn off. Water taps must also be within 120 cm from the rear of the washing machine so that the provided inlet hoses can reach. (Page 16)

Page 16 Full answer →
How do I run the Calibration cycle on my Samsung WW90CGC0EDAB?

To run Calibration, power off then power on the washing machine, then hold down Temp. and Delay End simultaneously for 3 seconds until the 'Cb' message appears. Press Start/Pause to begin the cycle, and the drum will rotate for about 3 minutes. When complete, '0' appears on the display and the machine turns off automatically. Make sure the drum is empty before running Calibration. (Page 28)

Page 28 Full answer →
What does error code 4C mean and how do I fix it?

Error code 4C means water is not being supplied to the washing machine. Check that the water taps are fully open, the water hoses are not clogged or frozen, and that there is sufficient water pressure. You should also clean the mesh filter as it may be clogged. Note that when the 4C message appears, the machine drains water for 3 minutes and the power button will be disabled during this time. (Page 57)

Page 57 Full answer →
What does error code 5C mean and how do I resolve it?

Error code 5C means water is not draining from the washing machine. Check that the drain hose is not frozen or clogged and that it is positioned correctly depending on the connection type. You should also clean the debris filter as it may be clogged. If the debris filter is clogged, this code will appear on the screen. (Pages 50, 57)

Page 57 Full answer →
How often should I run the Drum Clean cycle and how do I start it?

The Drum Clean cycle should be performed once every 40 washes with no detergent or bleach applied, and the drum must be empty. To run it, press Power to turn on the machine, turn the Cycle Selector to Drum Clean, then press and hold Start/Pause. The water temperature is set to 70°C and cannot be changed. (Pages 39, 47)

Page 47 Full answer →
How do I activate and deactivate the Child Lock function?

To set the Child Lock function, hold down Temp. and Spin simultaneously for 3 seconds. To release Child Lock, hold down Temp. and Spin simultaneously for 3 seconds again. When Child Lock is active, all buttons are locked except for Power, and your setting will be kept even after restarting the machine. (Page 43)

Page 43 Full answer →
How do I remove the shipping bolts before using the washing machine for the first time?

Locate the shipping bolts on the rear side of the washing machine and use the supplied spanner to loosen all bolts by turning them counterclockwise. After removing the bolts, insert the provided bolt caps into the holes to cover them. You must keep the shipping bolts in a safe place for future use, as they are needed if you move the machine to another location. (Pages 18-19)

Page 18 Full answer →
How do I perform an emergency drain if there is a power failure?

Power off and unplug the washing machine, then open the filter cover by either gently pressing the top area or pushing down the latch depending on your model type. Place an empty container nearby, stretch the emergency drain tube to the container, open the tube cap, and let the water flow out. When done, close the tube cap, reinsert the tube, and close the filter cover. (Page 48)

Page 48 Full answer →
What should I do if my washing machine door will not open after a cycle?

Press Start/Pause to stop the washing machine and wait, as the door will not open until 3 minutes after the machine has stopped or the power is turned off. Make sure all the water in the drum has drained, as the door may not open if water remains. Check that the door lock light is off, which indicates the machine has drained and the door can be opened. (Page 54)

Page 54 Full answer →

AI Manual AssistantPowered by AI

Hi! I'm your AI assistant for the Samsung WW90CGC0EDAB Washing Machine. Ask me anything about setup, troubleshooting, maintenance, or features — I'll answer using the official manual.

Suggestions

AI answers may contain errors. Verify with the original manual for safety-critical questions.


Other Samsung Products


Similar Washing Machines

Ask AI