Bosch B36BT130NS Counter-Depth Refrigerator

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B36BT130NS

B36IT100NP

2 Further information and explanations are available online: Table of contents 1 Safety......................................................................... 4 1.1 Safety definitions....................................................... 4 1.2 General information................................................... 4 1.3 Intended use ............................................................. 4 1.4 Restrictive Use.......................................................... 4 1.5 Safe transport ........................................................... 4 1.6 Safe installation......................................................... 4 1.7 Safe use.................................................................... 5 1.8 Damaged appliance .................................................. 6 1.9 State of California Proposition 65 Warnings .............. 6 2 Preventing material damage .................................... 7 3 Environmental protection and energy-saving ........ 7 3.1 Disposal of packaging............................................... 7 3.2 Saving energy........................................................... 7 4 Installation and connection...................................... 7 4.1 Included in delivery ................................................... 7 4.2 Criteria for the installation location ............................ 8 4.3 Installing the appliance.............................................. 8 4.4 Preparing the appliance for first use.......................... 8 4.5 Connecting the appliance to the drinking water connection ................................................................ 8 4.6 Connecting the appliance to the electricity supply ..... 8 5 Familiarizing yourself with your appliance ............. 9 5.1 Appliance.................................................................. 9 5.2 Control panel........................................................... 10 5.3 Control panel (submenu)......................................... 11 6 Features................................................................... 11 6.1 Shelf ....................................................................... 11 6.2 Storage container.................................................... 11 6.3 Cool-fresh container................................................ 12 6.4 Frozen food pull-out container................................. 12 6.5 Suspended frozen food container............................ 12 6.6 Door tray................................................................. 12 6.7 Ice storage container............................................... 12 6.8 Odor filter................................................................ 12 6.9 Accessories ............................................................ 12 7 Before using the appliance for the first time ........ 13 7.1 Performing initial start-up ........................................ 13 8 Basic Operation ...................................................... 13 8.1 Switching on the appliance...................................... 13 8.2 Operating tips.......................................................... 13 8.3 Switching off the appliance...................................... 13 8.4 Setting the temperature........................................... 13 8.5 Cool-fresh compartment storage setting................... 13 8.6 Keylock .................................................................... 13 9 Basic settings........................................................... 14 9.1 Changing the basic settings ..................................... 14 9.2 Overview of the basic settings.................................. 14 10 Additional functions.............................................. 16 10.1 Super cooling ....................................................... 16 10.2 Automatic Super freezing ...................................... 16 10.3 Manual Super freezing .....

3 19 Cleaning and maintenance................................... 22 19.1 Care instructions for stainless steel surfaces ........ 22 19.2 Preparing the appliance for cleaning ..................... 22 19.3 Cleaning the appliance.......................................... 22 19.4 Removing the fittings............................................. 23 19.5 Replacing the odor filter ........................................ 24 20 Troubleshooting.................................................... 25 20.1 Power failure......................................................... 27 21 Storage and disposal............................................ 27 21.1 Taking the appliance out of operation ................... 27 21.2 Disposal of your old appliance .............................. 28 22 Customer Service ................................................. 28 22.1 Model number (E-Nr.), production number (FD) and consecutive numbering (Z-Nr.)....................... 28 23 Technical specifications....................................... 28 23.1 Information regarding Free and Open Source Software................................................................ 28

Observe the following safety instructions.

1.1 Safety definitions

Here you can find explanations of the safety signal words used in this manual.

Warning

This indicates that death or serious injuries may occur as a result of non-observance of this warning.

Caution

This indicates that minor or moderate injuries may occur as a result of non-observance of this warning.

Notice:

This indicates that damage to the appliance or property may occur as a result of non-compliance with this advisory.

Note: This alerts you to important information and/or tips.

1.2 General information

¡ Read this manual carefully. ¡ Keep the manual and the product information in a safe place for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit.

1.3 Intended use

Only use this appliance:

¡ for chilling and freezing food, making ice and dispensing water. ¡ for normal household use and in enclosed spaces in a residential environment. ¡ Up to an altitude of 2000 m above sea level.

1.4 Restrictive Use

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

Do not let children play with the appliance.

Cleaning and user maintenance must not be performed by children unless they are being supervised.

1.5 Safe transport

Warning

The appliance is very top-heavy and may tip over.

▶The appliance must be transported by two or more people. ▶Do not remove the appliance from the pallet until it is ready for installation. ▶Keep the doors and drawers closed until the appliance is fully installed.

Warning

The heavy weight of the appliance may result in injury when lifted.

▶Do not lift the appliance on your own.

1.6 Safe installation

Warning

To avoid risk of injury from incorrect repairs, observe the following.

▶Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶Connect the appliance to a power supply with alternating current only via a correctly installed socket outlet with grounding. ▶The protective conductor system of the domestic electrical installation must be properly installed. ▶Never equip the appliance with an external switching device, e.g. a timer or remote control. ▶When the appliance is installed, the mains plug of the power cord must be freely accessible. If free access is not possible, an isolating switch must be integrated into the permanent electrical installation according to the installation regulations. ▶When installing the appliance, check that the power cord is not trapped or damaged.

To avoid risk of injury from damaged insulation of the power cord, observe the following.

▶Never let the power cord come into contact with heat sources.

Warning

If the appliance's ventilation openings are closed off, a leak in the refrigeration circuit may result in a flammable mixture of gas and air.

▶Keep ventilation openings in the appliance casing or in the integrated casing clear of obstruction.

Important Safety Instructions

Read And Save These Instructions

Warning

Warning

Caution

Warning

Warning

Warning

Warning

Warning

Warning

Caution

Important Safety Instructions

Read And Save These Instructions

6

▶If water has not been dispensed for 5 days, flush the water system. ▶Store raw meat and fish in suitable containers in the refrigerator so that they do not touch or drip on other food. ▶If the fridge/freezer is empty for an extended period of time, switch off the appliance, defrost it, clean it and leave the door open to prevent the formation of mold. Metal or metal-style parts in the appliance may contain aluminum. If acidic food comes into contact with aluminum in the appliance, aluminum ions may pass into the food. ▶Do not consume soiled food.

1.8 Damaged appliance

Warning

To avoid risk of injury from improper repairs, observe the following. ▶Only qualified technicians or authorized service providers should perform repairs. ▶Only genuine spare parts may be used to repair the appliance. ▶If the power cord or the appliance power cable of this appliance becomes damaged, it must be replaced with a special power cord or special appliance power cable, which is available from the manufacturer or the manufacturer's Customer Service.

Warning

1.9 State of California Proposition 65 Warnings

This product may contain a chemical known to the State of California, which can cause cancer or reproductive harm. Therefore, the packaging of your product may bear the following label as required by California:

Important Safety Instructions

Read And Save These Instructions

Preventing material damage

Notice:

When the appliance door is closed, the mullion rail should be closed (flush with the door edge) or damage may occur. ▶Never open the mullion rail manually. ▶If the mullion rail has been opened, rotate it closed (flush with the door edge) before closing the appliance door.

Using the base, runners or appliance doors as a seat or climbing surface may damage the appliance. ▶Do not stand or lean on the base, runners or doors.

If the water pressure is too high or too low, this may impair functioning of the appliance. ▶Make sure that the water pressure in the water supply system is at least 29 psi (200 kPa) and max. 116 psi (800 kPa). ▶If the water pressure exceeds the maximum value specified, a pressure-reducing valve must be installed between the drinking water connection and the hose set of the appliance.

Modified or damaged water hoses may result in material damage and damage to the appliance. ▶Never kink, crush, modify or cut through water hoses. ▶Never re-use water hoses that have been used before. ▶Never pull on the water hose on the rear panel of the appliance.

Contamination with oil or fat may cause plastic parts and door seals to become porous. ▶Keep plastic parts and door seals free of oil and grease.

Metal or metal-style parts in the appliance may contain aluminum. When aluminum comes into contact with acidic foods, it corrodes and discolors. ▶Only store packaged food in the appliance.

If you clean fittings and accessories in the dishwasher, this may cause them to become deformed or discolor. ▶Never clean fittings and accessories in the dishwasher.

Environmental protection and energy-saving

3.1 Disposal of packaging The packaging materials are environmentally compatible and can be recycled. ▶Sort the individual components by type and dispose of them separately.

3.2 Saving energy If you follow these instructions, your appliance will use less power.

Selecting the installation location ¡ Keep the appliance out of direct sunlight. ¡ Install the appliance as far away as possible from heating elements, stoves and other heat sources: – Maintain a 1 1/4" (30 mm) clearance to electric or gas stoves. – Maintain an 11 13/16" (300 mm) clearance to oil or solid-fuel stoves. ¡ Never cover or block the external ventilation openings.

Saving energy during use Note: The arrangement of the fittings does not affect the energy consumption of the appliance. ¡ Open the appliance only briefly and then close it carefully. ¡ Never cover or block the interior ventilation openings or the exterior ventilation openings. ¡ Transport purchased food in a cooler and place quickly in the appliance. ¡ Allow warm food and drinks to cool down before storing them. ¡ Thaw frozen food in the refrigerator compartment to utilize the low temperature of the food. ¡ Always leave some space between the food and to the back panel. ¡ Vacuum the external ventilation grilles when they are dusty.

Installation and connection

4.1 Included in delivery After unpacking all the parts, check for any damage in transit and for completeness of delivery. If you have any concerns, contact your dealer or our Customer Service → Page 28.

The delivery consists of the following: ¡ Equipment and accessories1 ¡ Installation material ¡ Installation instructions ¡ User manual ¡ Explanation of the limited product warranty ¡ Warranty enclosure2 ¡ Energy label ¡ Information on energy consumption and noises ¡ Information about Home Connect®

Installation and connection 8 4.2 Criteria for the installation location

Warning

Familiarizing yourself with your appliance 5 Familiarizing yourself with your appliance

5.1 Appliance Here you can find an overview of the parts of your appliance.

A

B

C

Your appliance may differ from the diagrams with regard to cosmetic features and dimensions.

A

B

C

1 Main switch

2 Inner ventilation openings (refrigerator compartment)

3 Mullion rail with condensation protection → Page 7

Familiarizing yourself with your appliance

4 Odor filter → Page 12 5 Water dispenser → Page 21 6 Control panel → Page 10 7 Cool-fresh container → Page 12 8 Ice cube maker → Page 21 9 Ice storage container → Page 12 10 Suspended frozen food container → Page 12 11 Water filter → Page 20 12 Interior lighting 13 Storage container → Page 11 14 Door tray for large bottles → Page 12 15 Rating label → Page 28 16 Frozen food pull-out container → Page 12 17 Screw foot

5.2 Control panel

You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.

1 Opens the submenu. 2 Allows the refrigerator compartment to be set. 3 Shows the status of Home Connect®, for example, whether Home Connect® is switched on or off. 4 Opens the menu.

Operating logic

Some areas of the display respond to touch. You can activate settings by touching the buttons. The activated settings are highlighted on the display. You can change or deactivate the activated settings by repeatedly pressing the relevant buttons on the display.

Notice: Pressing on the display with force may cause damage. ▶Do not apply heavy pressure on the display. ▶Do not press on the display using pointed or sharp objects.

Symbol Description Navigate back Display additional information Switch on the function Switch off the function

Opening the notification center

Features

11

5.3 Control panel (submenu) You can see the current settings and navigate to them in the submenu.

1 2 3 4

1 Allows the cool-fresh compartment to be set. 2 Allows the refrigerator compartment to be set. 3 Allows ice cube production to be set. 4 Allows the freezer compartment to be set.

Features

6 Features

The features of your appliance depend on the model.

6.1 Shelf

Notice: If fitted at an angle, the hooks on the shelf can scratch the rear panel of the refrigerator compartment.

▶Ensure that the shelf is horizontal and that the hooks are properly fitted in place.

To vary the shelf as desired, you can remove the shelf and re-insert it elsewhere.

→ "Removing the shelf", Page 23

Note To avoid impeding the circulation of air, do not cover the inner ventilation openings.

6.2 Storage container

The temperatures in the storage container are lower than in the refrigerator compartment. Temperatures below 32 °F (0 °C) may occur occasionally.

In order to reach temperatures close to 32 °F (0 °C) in the storage container, set the refrigerator compartment temperature to 34 °F (2 °C). → Page 13

Use the lower temperatures in the storage container to store highly perishable food, e.g. fish, meat and sausages.

Features 12

6.3 Cool-fresh container To automatically set the cool-fresh container to the right humidity and temperature for your food, use the different cool-fresh container storage settings. Store fresh fruit and vegetables loose in the cool-fresh container. Cover any chopped fruit and vegetables, or store in air- tight packaging. For hygiene reasons, do not store fruit and vegetables in a cool-fresh container with meat and fish. Condensation may form in the cool-fresh container depending on the type and quantity of food stored. Remove the condensation with a dry cloth. To ensure that the quality and aroma are retained, store fruit and vegetables that are sensitive to cold outside of the appliance at temperatures of approximately 46 °F (8 °C) to 54 °F (12 °C), e.g. pineapple, bananas, citrus fruits, cucumbers, zucchinis, bell peppers, tomatoes and potatoes.

6.4 Frozen food pull-out container In order to achieve an improved overview and to remove frozen food more quickly, remove the frozen food pull-out container.

6.5 Suspended frozen food container Store large frozen items in the suspended frozen food container.

6.6 Door tray To adjust the door tray as desired, you can remove the door tray, and re-insert it elsewhere. → "Removing the door tray", Page 23

6.7 Ice storage container If ice cube production is switched on, the ice cubes are automatically stored in the ice storage container.

Notice:

6.8 Odor filter The odor filter filters odors in the refrigerator compartment and can be replaced if required. → "Replacing the odor filter", Page 24

6.9 Accessories Only use genuine accessories. These are designed especially for your appliance. The accessories for your appliance depend on the model. Ethylene absorber For important safety instructions and information about installation and use, see the enclosed installation instructions for the ethylene absorber. The ethylene absorber slows down the ripening of ethylene-sensitive fruit and vegetables to keep them fresher for longer. Installing the ethylene absorber ▶Install the ethylene absorber in accordance with the installation instructions for the ethylene absorber. Using the refill set

Before using the appliance for the first time

Before using the appliance for the first time

7 Before using the appliance for the first time

7.1 Performing initial start-up

Requirements ¡ The appliance is installed in accordance with the enclosed installation instructions. ¡ The appliance is connected to the electricity supply. → Page 8

Note: If you skip "Home Connect Assistant", further manual settings appear on the display. ‒ Select the temperature unit "Celsius" or "Fahrenheit". ‒ Select the time format "24 hours" or "12 hours". ‒ Set the time and touch "Next". ‒ Press "Activate" to activate oxidation protection or press "Skip" to skip it. ‒ Press "Install" to start the ethylene absorber installation and follow the instructions on the display, or press "Skip" to skip it.

Basic Operation

8 Basic Operation

8.1 Switching on the appliance

8.2 Operating tips

¡ Once you have switched on the appliance, the set temperature is only reached after several hours. Do not put any food in the appliance until the set temperature has been reached. ¡ The front and side panels of the housing heat up occasionally. This prevents condensation from forming. ¡ When closing the door, make sure that the door is not blocked by stored items. ¡ When you close the door, a vacuum may be created. The door is then difficult to open again. Wait a moment until the vacuum is offset. ¡ The temperature in the appliance varies due to the following conditions: – How often the appliance is opened – Load capacity – Temperature of newly stored food – Ambient temperature – Direct sunlight

8.3 Switching off the appliance

▶ Switch off the appliance at the main switch. → "Appliance", Fig. 1 / 1 , Page 9

8.4 Setting the temperature

Setting the refrigerator compartment temperature

The recommended temperature in the refrigerator compartment is 37 °F (3 °C).

Setting the freezer compartment temperature

The recommended temperature in the freezer compartment is 0 °F (−18 °C).

8.5 Cool-fresh compartment storage setting

You can set the temperature and humidity of the cool-fresh container using predefined storage settings.

Tip: Further settings are available in the Home Connect® app.

Setting the cool-fresh compartment storage setting

8.6 Keylock

The button lock prevents the appliance from being operated accidentally or incorrectly while running.

Note: You can permanently activate or deactivate the automatic button lock.

Basic settings 14 Switching off the keylock

Basic settings

"Display" Setting Selection Description Brightness ⁠/ "Level 1" - "Level 5" Switch the automatic display lighting on or off. Set the display lighting from 1 to 5.

"Sounds" Setting Selection Description Volume "Level 1" - "Level 5" Off Set the display volume from 1 to 5. Switch off the display volume. Notification sounds ⁠/ Switch on, set or switch off the volume for the notification sounds.

"Interior Lighting" Setting Selection Description Brightness ⁠/ "Level 1" - "Level 5" Switch the automatic interior lighting on or off. Set the interior lighting from 1 to 5. Light Interaction ⁠/ Switch the lighting assistant on or off. Theater Lighting ⁠/ Switch the theater lighting on or off.

"Notifications" Setting Selection Description Hidden notifications Reset Display hidden notifications again.

"Language" Setting Selection Description Language English Select the menu language.

"Time & Units" Setting Selection Description Time adjustment See the information on the display ⁠/ Follow the instructions on the display and set the time. Switch the automatically set time on or off. Time format "12"/"24" Set the time format. Temperature unit "°F"/"°C" Set the temperature unit.

"Advanced" Setting Selection Description Demo Mode ⁠/ Switch demo mode on or off. The appliance does not cool in demo mode. Note: Demo mode is only available for a limited time after the appliance is switched on. Factory Settings Restore Reset the appliance to the factory settings.

Additional functions

Additional functions

Find out which additional functions can be used for your appliance. Additional functions can be set via the Home Connect® app.

10.1 Super cooling

With Super cooling, the refrigerator compartment cools as cold as possible.

Switch on Super cooling before placing large quantities of food in the refrigerator compartment.

Note: When Super cooling is switched on, increased noise may occur.

Switching on Super cooling

a "Super Cooling" lights up on the temperature display (refrigerator compartment).

Note: After approximately 6 hours, the appliance switches to normal operation.

Switching off Super cooling

a "Super Cooling" goes out on the temperature display (refrigerator compartment). a The previously set temperature is displayed.

10.2 Automatic Super freezing

With automatic Super freezing, the freezer compartment cools down to a much lower temperature than in normal mode. This freezes food more quickly.

The automatic Super freezing switches on if you place fresh food in the suspended frozen food container, starting from the right-hand side.

If automatic Super freezing is switched on, "Super Freezing" lights up and increased noise may occur.

After operation, the appliance switches from automatic Super freezing to normal operation.

Note: You can find out how to activate and deactivate automatic Super freezing in the basic settings. → Page 14

Canceling automatic Super freezing

a "Super Freezing" goes out on the temperature display (freezer compartment). a The previously set temperature is displayed.

10.3 Manual Super freezing

With Super freezing, the freezer compartment cools as cold as possible.

Switch on Super freezing 4 to 6 hours before placing food weighing 4.4 lbs (2 kg) or more into the freezer compartment.

Use Super freezing to accelerate ice cube production.

Note: When Super freezing is switched on, increased noise may occur.

Switching on manual Super freezing

a "Super Freezing" lights up on the temperature display (freezer compartment).

Note: After approximately 8 hours, the appliance switches to normal operation.

Switching off manual Super freezing

a "Super Freezing" goes out on the temperature display (freezer compartment). a The previously set temperature is displayed.

10.4 Vacation mode

If you are going to be away for a long time, you can switch on energy-saving vacation mode on the appliance.

Caution

The refrigerator compartment heats up while the vacation mode is switched on. The increased temperature may cause bacteria to increase and spoil the food.

When the vacation mode is switched on, do not store any food in the refrigerator compartment.

The appliance automatically sets the temperatures.

Refrigerator compartment: 58 °F (14 °C)

Cool-fresh compartment: Temperature remains unchanged

Freezer compartment: Temperature remains unchanged

Notes

• While the vacation mode is activated, the ice cube production and the water dispenser are switched off. • You can find out how to switch on vacation mode in the basic settings. → Page 14

10.5 Sabbath mode

To ensure that you can also use the appliance on the Sabbath, the Sabbath mode switches off all non-essential functions.

During Sabbath mode, the following functions are switched off:

• Super cooling

Alarm 17 ¡ Automatic Super freezing and manual Super freezing ¡ Alarm ¡ Water dispensing ¡ Ice cube production ¡ Interior lighting ¡ Audible signals ¡ Messages on the control panel Notes ¡ The brightness of the control panel lighting is reduced during the Sabbath mode. ¡ You can find out how to switch on Sabbath mode in the basic settings. → Page 14 Alarm 11 Alarm Alarm 11.1 Door alarm If the appliance door is open for a while, the door alarm switches on. A warning tone sounds and "Door Alarm" appears. Switching off the door alarm ▶Close the appliance door or touch the alarm button. a The warning tone is switched off. 11.2 Temperature alarm If the freezer compartment becomes too warm, the temperature alarm will switch on. A warning tone sounds and "Temperature Alarm" lights up. Caution During the thawing process, bacteria may multiply and spoil the frozen food. ▶Do not refreeze partly or completely thawed food. ▶Refreeze food only after cooking. ▶The frozen items should no longer be stored for the maximum storage period. The temperature alarm can be switched on in the following cases: ¡ The appliance is switched on. Do not store any food until the appliance has reached the set temperature. ¡ Large quantities of fresh food are being placed inside. Switch on Super freezing before placing large quantities of food in the appliance. ¡ The freezer compartment door is open for too long. Check whether the frozen food has defrosted or thawed. Switching off the temperature alarm ▶Touch "Okay". a The warning tone is switched off. a The display indicates the warmest temperature reached in the freezer compartment. The display will then indicate the set temperature again. a From this time on, the warmest temperature is recalculated and saved. Home Connect® 12 Home Connect® Home Connect® This appliance is network-capable. Connecting your appliance to a mobile device lets you control its functions via the Home Connect® app. The Home Connect® services are not available in every country. The availability of the Home Connect® function depends on the availability of Home Connect® services in your country. You can find information on this at: www.home-connect.com. To be able to use Home Connect®, you must first set up the connection to the WLAN home network (Wi-Fi 1) and to the Home Connect® app. After switching on the appliance, wait at least 2 minutes until internal device initialization is complete. Only then should you set up Home Connect®. The Home Connect® app guides you through the entire registration process. Follow the instructions in the Home Connect® app to implement the settings. Tip: Follow the instructions in the Home Connect® app as well. Notes ¡ Also note the safety information in this instruction manual and ensure that it is also observed when operating the appliance using the Home Connect® app. → "Safety", Page 4 ¡ Operating the appliance on the appliance itself always takes priority. It is not possible to operate the appliance using the Home Connect® app during this time. 12.1 Setting up the Home Connect® app

Service settings 18

Refrigerator compartment

19

"Filter Management" Setting Selection Description Water Filter Air Filter Ethylene Absorber See the information on the display. Displays the water filter status. Displays the odor filter status. Displays the ethylene absorber status.

"Appliance Information" Setting Selection Description See the information on the display. E-Number: Serial Number: FD (Production Date): // Z Number: SSID: MAC: IPv4-address: IPv6-address: Displays information about your appliance.

Refrigerator compartment

14 Refrigerator compartment

Refrigerator compartment

You can keep dairy products, eggs, prepared meals, pastries, open preserves and hard cheese in the refrigerator compartment.

The temperature can be set from 33 °F (1 °C) to 43 °F (6 °C).

The refrigerator compartment can also be used to store highly perishable foods in the short to medium term. The lower the selected temperature, the longer the food remains fresh.

14.1 Tips for storing food in the refrigerator compartment

• Only store food when fresh and undamaged. • Store food covered or in air-tight packaging. • To avoid impeding the circulation of air and to prevent food from freezing, do not place food in front of the inner ventilation openings or in direct contact with the back wall. • Allow hot food and drinks to cool down first before placing in the appliance. • Observe the best-before date or expiration date specified by the manufacturer.

14.2 Chill zones in the refrigerator compartment

The air recirculation cooling system allows the air to circulate evenly in the refrigerator compartment and ensures a constant temperature at all shelves.

Coldest zone

The coldest zone is in the bottom area at the back panel.

Tip: Store highly perishable food such as fish, sausages and meat in the cool-fresh compartment.

→ "Cool-fresh compartment", Page 19

Cool-fresh compartment

15 Cool-fresh compartment

Cool-fresh compartment

In the cool-fresh compartment, you can keep fresh food fresh up to three times longer than in the refrigerator compartment.

The temperature can be set from 32 °F (0 °C) to 37 °F (3 °C) using pre-defined storage settings.

Storing food in the cool-fresh compartment retains the quality of the food better. The low temperature and the optimum moisture provide ideal storage conditions for fresh food.

15.1 Storage recommendations for the cool- fresh compartment

Storage setting Food Vegetables Vegetables Fruit Fruit Vegetables & Fruit Mixed load with fruit and vegetables Meat Meat Fish Fish and seafood Deli Cold cuts and sausage products Cheese Cheese and dairy products Beverages Drinks

Tip: Fruit, vegetables, drinks and snacks may freeze below 32 °F (0 °C).

Use the storage settings for "Meat" and "Fish" only.

Freezer compartment

16 Freezer compartment

Freezer compartment

You can store frozen food, freeze food and make ice cubes in the freezer compartment.

The temperature can be set from 3 °F (−16 °C) to −11 °F (−24 °C).

Long-term storage of food should be at 0 °F (−18 °C) or lower.

To protect foods from freezer burn, a temperature setting of −11 °F (−24 °C) is possible.

Water system

To protect fatty foods such as fish and meat from oxidation, a permanent temperature setting of −11 °F (−24 °C) is possible.

The freezer compartment can be used to store perishable foods long-term. The low temperatures slow down or stop the spoilage.

16.1 Tips for storing food in the freezer compartment

¡ Store food in air-tight packaging. ¡ Do not bring food which is to be frozen into contact with frozen food. ¡ Distribute the food over a wide area in the suspended frozen food container.

16.2 Tips for freezing fresh food

¡ Freeze fresh and undamaged food only. ¡ Freeze food in portions. ¡ Cooked food is more suitable for freezing than food that can be eaten raw. ¡ Vegetables: Wash, chop up and blanch before freezing. ¡ Fruit: Wash, pit and perhaps peel, possibly add sugar or ascorbic acid solution. ¡ Food that is suitable for freezing includes baked items, fish and seafood, meat, game, poultry, eggs without shells, cheese, butter and curd cheese, prepared meals and leftovers. ¡ Food that is unsuitable for freezing includes lettuce, radishes, eggs in shells, grapes, raw apples and pears, yogurt, sour cream, crème fraîche and mayonnaise.

Packing frozen food

If you select suitable packaging material and the correct type of packaging, you can determine the product quality and prevent freezer burn.

16.3 Defrosting methods for frozen food

Caution

During the thawing process, bacteria may multiply and spoil the frozen food.

▶Do not refreeze partly or completely thawed food. ▶Refreeze food only after cooking. ▶The frozen items should no longer be stored for the maximum storage period.

¡ Defrost animal-based food, such as fish, meat, cheese, curd cheese, in the refrigerator compartment. ¡ Defrost bread at room temperature. ¡ Prepare food for immediate consumption in the microwave, in the oven, or on the cooktop.

17 Water system

Your appliance is equipped with water-carrying components.

The water system only works if a water filter or a bypass cap is installed.

Switch off ice cube production before disconnecting the appliance from the drinking water connection. → Page 22

17.1 Water filter

The water filter filters particles and the taste of chlorine out of the water.

The water filter reduces further contamination, e.g. from chloramines, lead and pharmaceutical products.

Note: The water filter does not filter bacteria or microbes out of the water.

Change the water filter:

¡ Every 6 months. ¡ If "Clean Filter" lights up. ¡ If the water output has visibly reduced. ¡ If ice cube production has visibly reduced.

Tips

¡ A new water filter can be purchased from our customer service, your dealer or our website. ¡ If you do not want to use a water filter in your appliance or an external water filter system is installed, you can permanently replace the water filter with a bypass cap. The bypass cap filters only large particles out of the water and can be cleaned as required.

A bypass cap can be purchased from customer service or our website.

Changing the water filter or replacing it with a bypass cap

Water system 21

Warning

Defrosting

Note: The ice cube maker automatically detects that the ice storage container is full and stops producing ice cubes. It may take up to 48 hours until the ice storage container is full.

Tip: If the ice cubes taste stale, dispose of the remaining ice cubes and the cubes produced over the next 24 hours. If the ice cubes still taste stale, change the water filter.

Putting the ice maker into operation

Notes • Ice cube production starts as soon as the appliance is switched on and the freezer compartment has reached the set temperature. • As soon as the freezer compartment reaches the set temperature, the first batch of ice cubes will be ready in approximately 4 hours.

Requirement: The appliance is connected to the drinking water connection.

▶For hygiene reasons, discard the ice cubes produced within the first 24 hours.

Switching on ice cube production

Switching off ice cube production

Defrosting

18 Defrosting

18.1 Defrosting in the refrigerator compartment

The refrigerator compartment in your appliance defrosts automatically.

18.2 Defrosting in the cool-fresh compartment

The cool-fresh compartment in your appliance defrosts automatically.

18.3 Defrosting in the freezer compartment

The fully automatic NoFrost system ensures that the freezer compartment remains frost-free. Defrosting is not required.

Cleaning and maintenance

19 Cleaning and maintenance

To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully. Customer Service must clean inaccessible points. Cleaning by Customer Service can give rise to costs.

19.1 Care instructions for stainless steel surfaces

When taking care of and cleaning stainless steel surfaces, use only cleaning cloths and cleaning agents suitable for stainless steel.

Tips • To prevent visible scratches, wipe the stainless steel surface in the direction of the grain. • Suitable cleaning agents and cleaning cloths are available from our customer service, your dealer or on our website.

19.2 Preparing the appliance for cleaning

19.3 Cleaning the appliance

Warning Moisture intrusion may cause an electric shock.

▶Do not use any steam cleaners or high-pressure cleaners to clean the appliance.

Notice: Unsuitable cleaning agents may damage the surfaces of the appliance.

▶Do not use hard scouring pads or cleaning sponges. ▶Do not use strong or abrasive cleaning agents. ▶Do not use cleaning agents with a high alcohol content.

If you clean fittings and accessories in the dishwasher, this may cause them to become deformed or discolor.

▶Never clean fittings and accessories in the dishwasher.

Cleaning and maintenance 23 19.4 Removing the fittings If you want to clean the fittings thoroughly, remove these from your appliance. Removing the shelf ▶Lift the shelf and remove it ⁠. Removing the door tray ▶Lift the door tray and remove it. Removing the storage container

Cleaning and maintenance 24

Troubleshooting 25 Troubleshooting You can eliminate minor issues on your appliance yourself. Please read the information on eliminating issues before contacting Customer Service. This may avoid unnecessary repair costs.

Warning

Issue Cause and troubleshooting

The appliance is not cooling, the displays and lighting are lit. Showroom mode is switched on.

The LED lighting does not work. Various causes are possible. ▶Call customer service. → "Customer Service", Page 28

The refrigeration unit is switching on more frequently and for longer. The appliance has been opened frequently. ▶Do not open appliance door unnecessarily. External ventilation openings are covered up. ▶Remove any obstructions from in front of the external ventilation openings. Not a fault. Modern refrigeration machines switch on more frequently and have different power levels to cool more efficiently. ▶Remove any obstructions from in front of the external ventilation openings. ▶Install the appliance as far away as possible from heating elements, cookers and other heat sources. Avoid prolonged exposure of the appliance to direct sunlight. ▶Only open the appliance door as briefly as necessary. ▶Allow hot food and drinks to cool down first before storing in the appliance.

A layer of frost forms on the back wall of the refrigerator compartment. Not a fault. Modern refrigeration machines ensure a more even temperature in the refrigerator compartment. The back wall of the refrigerator compartment is defrosted automatically at regular intervals. ▶Only open the appliance door as briefly as necessary. ▶Pack the food airtight or cover it. ▶Allow hot food and drinks to cool down first before storing in the appliance. ▶Always leave some space between the food and the interior walls.

Home Connect® is not working properly. Various causes are possible. ▶Go to www.home-connect.com.

A message with "D" or "E" appears on the display. The electronics have detected a fault.

A warning tone sounds and "Door Alarm" appears. The door alarm is switched on. The appliance door is open. ▶Close the appliance door.

Troubleshooting 26

Issue Cause and troubleshooting A warning tone sounds and "Temperature Alarm" lights up. The temperature alarm is switched on. Various causes are possible.

Storage and disposal 27 Issue Cause and troubleshooting Ice cube production is low.

Customer Service 28

Warning

Warning

1-800-944-2904 www.bosch-home.com/us/owner-support/get-support www.bosch-home.com/us/shop www.bosch-home.ca/en/service/get-support www.bosch-home.ca/en/service/cleaners-and-accessories

For assistance with connecting to Home Connect®, you can also view instructions here: www.home-connect.com/us/en/help-support/set-up

22.1 Model number (E-Nr.), production number (FD) and consecutive numbering (Z-Nr.) You can find the model number (E-Nr.), the production number (FD) and the consecutive numbering (Z-Nr.) on the appliance's rating plate. → "Appliance", Fig. 1 /15, Page 10 Making a note of your appliance's details and the Customer Service telephone number will enable you to find them again quickly.

Technical specifications 23 Technical specifications Technical specifications Refrigerant, cubic capacity and further technical specifications can be found on the rating plate. → "Appliance", Fig. 1 /15, Page 10

23.1 Information regarding Free and Open Source Software This product includes software components that are licensed by the copyright holders as free or open source software. The applicable license information is stored on your home appliance. You can also access the applicable license information via your Home Connect® app: "Profile -> Legal information -> License Information". You can download the license information on the brand product website. (Please search on the product website for your appliance model and additional documents). Alternatively, you can request the relevant information from ossrequest@bshg.com or BSH Hausgeräte GmbH, Carl- Wery-Str. 34, 81739 Munich, Germany. The source code will be made available to you on request. Please send your request to ossrequest@bshg.com or BSH Hausgeräte GmbH, Carl-Wery-Str. 34, 81739 Munich, Germany. Subject: "OSSREQUEST" The cost of performing your request will be charged to you. This offer is valid for three years from the date of purchase or at least as long as we offer support and spare parts for the relevant appliance.

32

Important Safety Instructions

Read and Keep These Instructions

1.7 Safe Use

Warning

Moisture entering the appliance can cause electric shock.

▶Use the appliance only in enclosed rooms. ▶Never expose the appliance to high heat or humidity. ▶Do not use high-pressure cleaners or steam cleaners to clean the appliance.

Warning

Children can pull packaging material over their heads, wrap it around themselves, and suffocate.

▶Keep packaging material away from children. ▶Never allow children to play with packaging material.

Children may inhale or swallow small pieces and suffocate.

▶Keep small pieces away from children. ▶Never allow children to play with small pieces.

Warning

Damage to the refrigeration circuit can cause leakage and explosion of flammable refrigerant fluid.

▶Do not use mechanical devices or products other than those recommended by the manufacturer to speed up defrosting. ▶Detach frozen food using a blunt object, such as the handle of a wooden spoon.

Products containing flammable propellant gases and explosive materials may explode, for example aerosol cans.

▶Do not store products containing flammable propellant gases and explosive materials in the appliance.

Warning

Electrical appliances inside the appliance can cause fire, for example heaters or electric ice makers.

▶Do not use any electrical appliance inside the appliance.

Warning

Containers containing carbonated beverages may burst.

▶Never store a container containing carbonated beverages in the fresh food compartment or in a variable temperature compartment below 34 °C (1 °F). ▶Never store carbonated beverages in the freezer compartment.

Important Safety Instructions

Read and keep these instructions

Installation and Connection

4 Installation and Connection

4.1 Delivery Contents

After unpacking the product, inspect all parts for any damage from transport and ensure the delivery is complete.

In case of claims, please contact your dealer or our customer service → Page 57.

The delivery includes: ¡ Equipment and accessories1 ¡ Mounting material ¡ Mounting instructions ¡ User manual ¡ Limited product warranty statement ¡ Warranty supplementary document2 ¡ Energy label ¡ Information on energy consumption and noise ¡ Information on Home Connect®

4.2 Criteria for Installation Location

Warning

If the appliance is installed in a room that is too small, a possible leak in the refrigeration circuit could result in a flammable mixture of gas and air.

▶ Place the appliance only in a room with a minimum volume of 35 ft3 (1 m3) per 8 g of refrigerant. The amount of refrigerant is indicated on the nameplate. → "Appliance", Fig. 1 /15, Page 38

Depending on the model, the appliance weight at the factory can reach 485 lbs (220 kg).

The floor must be stable enough to support the weight of the appliance.

4.3 Install the Appliance

▶ Install the appliance according to the enclosed mounting instructions.

4.4 Prepare the Appliance for First Use

4.5 Connect the Appliance to the Drinking Water Connection

Requirements ¡ A shut-off valve is installed at the water connection and is freely accessible after appliance installation. ¡ The water connection is tested and water quality is drinking water. ¡ The water drainage hose is fitted with a sealing ring.

If there are permanent deposits or cloudiness in the drinking water, install an external water filter system.

4.6 Electrical Connection of the Appliance

The appliance connection data are indicated on the nameplate. → "Appliance", Fig. 1 /15, Page 38

1 depending on appliance equipment 2 Not in all countries

Description of the Appliance 37 Description of the Appliance 5 Description of the Appliance Description of the Appliance 5.1 Appliance This section contains an overview of the components of your appliance.

A

B

C

A

B

C

Before First Use

7 Before First Use

7.1 Initial Startup

Requirements ¡ The appliance is installed in accordance with the included installation instructions. ¡ The appliance is electrically connected. → Page 36

Note: If you skip "Home Connect Assistant", additional manual settings will be displayed. ‒ Select the temperature unit "Celsius" or "Fahrenheit". ‒ Select the time format "24 hours" or "12 hours". ‒ Set the time and press "Next". ‒ Activate oxidation protection with "Activate" or skip with "Skip". ‒ Start ethylene absorber installation with "Install" and follow the on-screen instructions or skip with "Skip".

Basic Operation

8 Basic Operation

8.1 Turning On the Appliance

8.2 Notes on Appliance Operation

¡ When you turn on the appliance, it may take several hours before the set temperature is reached. Do not store food until the set temperature is reached. ¡ The front surfaces and side walls of the cabinet are slightly heated temporarily. This prevents condensation. ¡ When closing the door, ensure it is not blocked by stored food. ¡ When closing the door, a vacuum may form. The door is then difficult to reopen. Wait a few moments until the vacuum is compensated. ¡ The appliance temperature varies depending on the following conditions: – Frequency of appliance door openings – Load – Temperature of newly stored food – Ambient temperature – Direct exposure to sunlight

8.3 Turning Off the Appliance

▶ Turn off the appliance using the main switch. → "Appliance", Fig. 1 / 1 , Page 37

8.4 Setting the Temperature

Setting refrigerator temperature

The recommended temperature in the refrigeration compartment is 37 °F (3 °C).

Setting freezer temperature

The recommended temperature in the freezer compartment is 0 °F (−18 °C).

8.5 Fresh Food Compartment Levels

You can adjust the temperature and humidity of the fresh food compartments using predefined level settings.

Tip: Additional settings are available in the Home Connect® app.

Adjusting fresh food compartment levels

Basic Settings 42

8.6 Touch Control Lock The touch control lock prevents unintended or incorrect use of the appliance.

Note: You can permanently enable or disable automatic locking.

Disable Lock

Enable Automatic Touch Control Lock

Disable Automatic Touch Control Lock

Basic Settings 9 Basic Settings

Basic Settings

9.1 Modify Basic Settings

9.2 Overview of Basic Settings This section contains an overview of basic and factory settings. The basic settings depend on the equipment of your appliance.

"Appliance" Setting Selection Description Automatic-super Function Enable or disable the automatic Super-Freeze function. → "Automatic Super-Freeze", Page 44

Introduction to the Appliance Familiarize yourself with the appliance and personalize the settings.

"Modes" Setting Selection Description Normal Mode Enable or disable standard mode. Vacation Mode Enable or disable Vacation mode. → "Vacation Mode", Page 45 Eco Mode Enable or disable Energy-Saving mode. Sabbath Mode Enable or disable Sabbath mode. Select a predefined time and follow the on-screen instructions. → "Sabbath Mode", Page 45 Shopping Mode Enable or disable Shopping mode.

"Home Network" Setting Selection Description WiFi Enable or disable "Wi-Fi". WiFi Status Refer to the information displayed. Displays the Wi-Fi status. → Page 46 Home Connect Assistant Refer to the information displayed. Configure Home Connect®. → Page 46

"Display" Setting Selection Description Brightness / "Level 1" - "Level 5" Turn automatic screen lighting on or off. Adjust screen lighting from 1 to 5.

"Sounds" Setting Selection Description Volume "Level 1" - "Level 5" Off Adjust screen volume from 1 to 5. Turn off screen volume. Notification sounds / Turn on, adjust, or turn off notification volume.

"Interior Lighting" Setting Selection Description Brightness / "Level 1" - "Level 5" Turn automatic interior lighting on or off. Adjust interior lighting from 1 to 5. Light Interaction / Turn light assistants on or off. Theater Lighting / Turn on or off theater lighting.

"Notifications" Setting Selection Description Hidden notifications Reset Display hidden notifications again.

"Language" Setting Selection Description Language English

Select menu language.

"Time & Units" Setting Selection Description Time adjustment / Follow on-screen instructions and adjust the time. Turn automatic time adjustment on or off. Time format "12"/"24" Set time format. Temperature unit "°F"/"°C" Set temperature unit.

11 Alarm

11.1 Door Alarm

The door alarm sounds when the appliance door remains open for a long time.

A sound alarm sounds and "Door Alarm" is displayed.

Deactivating the door alarm

▶Close the appliance door or press the button.

a The sound alarm is deactivated.

11.2 Temperature Alarm

If the temperature in the freezer compartment rises too high, the temperature alarm sounds.

A sound alarm sounds and "Temperature Alarm" is displayed.

Warning

During thawing, bacteria can multiply and frozen food can spoil.

▶Do not refreeze food that is partially or completely thawed.

▶Only refreeze food after cooking or roasting it.

▶Do not use the full shelf life.

The temperature alarm can trigger in the following cases:

¡ The appliance is starting up. Wait until the set temperature is reached before storing products.

¡ Storing large quantities of fresh food. Activate Super Freezing before storing large quantities of food.

¡ Freezer compartment door left open too long. Check whether frozen products have thawed.

Turning off the temperature alarm

▶Press "Okay".

a The sound alarm is deactivated.

a The display shows the highest temperature that occurred in the freezer compartment. Then the display shows the set temperature again.

a From this point on, the appliance determines and records the highest temperature again.

Home Connect®

12 Home Connect®

This appliance can be networked. Connect your appliance to a mobile device to control it via the Home Connect® application.

Home Connect® is not available in all countries. The availability of the Home Connect® function depends on the Home Connect® service offerings in your country.

For more information, visit: www.home-connect.com

To use Home Connect®, first configure the connection to your home WLAN (Wi-Fi) network and the Home Connect® application.

"How-To Guides" Setting Selection Description Reset Appliance Water Filter Cleaning Ethylene Absorber Replacement Displays step-by-step instructions on the screen. Press the desired instructions and follow them on screen.

"Filter Management" Setting Selection Description Water Filter Air Filter Ethylene Absorber Displays the status of the water filter. Displays the status of the odor filter. Displays the status of the ethylene absorber.

"Appliance Information" Setting Selection Description E-Number: Serial Number: FD (Production Date): // Z Number: SSID: MAC: IPv4-address: IPv6-address: Displays information about the appliance.

14 Refrigeration Compartment

Refrigeration Compartment You can store dairy products, eggs, prepared dishes, pastries, opened preserves, and hard cheeses in the refrigeration compartment. The temperature is adjustable from 33 °F (1 °C) to 43 °F (6 °C). Cold storage also allows you to store perishable items for short to medium term. The lower the temperature you choose, the longer food stays fresh.

14.1 Tips for storing food in the refrigeration compartment

¡ Store only fresh and intact food. ¡ Keep food in an airtight or covered container. ¡ Do not place food in front of the internal ventilation openings or in direct contact with the back wall to avoid obstructing air circulation and preventing food from freezing. ¡ Allow beverages and hot food to cool before storing. ¡ Respect the expiration date or best-by date indicated by the manufacturer.

14.2 Cold zones in the refrigerator

The air recirculation cooling system circulates air evenly throughout the refrigeration compartment and ensures constant temperature across all shelves.

Coldest zone The lower part near the back panel is the coldest zone. Tip: Store perishable foods in the fresh compartment, such as fish, cold cuts, and meat.

15 Fresh Food Compartment

Fresh Food Compartment You can keep food fresh up to three times longer in the fresh food compartment compared to the refrigeration compartment. The temperature can be adjusted from 32°F (0°C) to 37°F (3°C) through preset step settings. The quality of stored food is better preserved by storage in the fresh compartment. The low temperature and optimal air humidity create ideal storage conditions for fresh food products.

15.1 Recommendations for storage levels in the fresh food compartment

Storage Setting | Foods ---|--- Vegetables | Vegetables Fruit | Fruit Vegetables & Fruit | Mixed groceries with fruits and vegetables Meat | Meat Fish | Fish and seafood Deli | Deli and sausages Cheese | Cheese and dairy products Beverages | Beverages

Tip: Fruits, vegetables, beverages and snacks can be frozen at a temperature below 32 °F (0 °C).

Use storage settings and only for "Meat" and "Fish".

16 Freezer Compartment

In the freezer compartment, you can store frozen foods, freeze foods and make ice cubes.

The temperature is adjustable from 3 °F (−16 °C) to −11 °F (−24 °C).

The temperature for long-term food storage should be 0 °F (–18 °C) or even lower.

To protect foods from freezer burn, you can set a permanent temperature of −11 °F (−24 °C).

To protect fatty foods such as fish and meat from oxidation, you can set a permanent temperature of −11 °C (−24 °F).

Freezing allows you to store easily perishable foods long-term. Low temperatures slow down or stop food spoilage.

16.1 Tips for storing food in the freezer compartment

• Keep foods in airtight packaging. • Make sure foods to be frozen do not come into contact with already frozen foods. • Distribute foods over a large surface in the suspended frozen food container.

16.2 Tips for freezing fresh foods

• Freeze only fresh foods in perfect condition. • Freeze foods in portions. • Prepared dishes are more suitable than raw edible foods. • Wash, chop and blanch vegetables before freezing. • Before freezing, wash fruits, remove seeds and peel fruits if necessary, add sugar or ascorbic acid solution if necessary. • Baked goods, fish and seafood, meat, game and poultry, eggs without shells, cheese, butter, curd, prepared dishes and leftovers are suitable for freezing. • Lettuce, radishes, eggs in shells, grapes, raw apples and pears, yogurt, sour cream, fresh cream and mayonnaise are not suitable for freezing.

Wrapping frozen foods

Appropriate packaging material and the right type of packaging are essential to maintain product quality and prevent freezer burn.

16.3 Thawing methods for frozen foods

Warning

During thawing, bacteria can multiply and frozen foods can spoil.

▶Do not refreeze food products that are partially or completely thawed. ▶Only refreeze foods after cooking or roasting them. ▶Do not use the full storage duration.

• Thaw foods of animal origin in the refrigeration compartment, for example fish, meat, cheese and curd milk. • Thaw bread at room temperature. • Prepare foods in the microwave, oven or on the stovetop for immediate consumption.

17 Hydraulic System

Your appliance has components containing water. The hydraulic system only functions if a water filter or bypass cap is installed.

Deactivate ice cube production

Water Filter 49

17.1 Water Filter

The water filter filters particles and chlorine taste from the water.

The water filter reduces other impurities, for example chloramines, lead and pharmaceutical products.

Note: The water filter does not filter bacteria or microbes.

Change the water filter: ¡ every 6 months. ¡ when "Clean Filter" lights up. ¡ when water flow is visibly reduced. ¡ when ice production is visibly reduced.

Tips ¡ For a new water filter, contact our after-sales service, your dealer or consult our website. ¡ If you do not want to use a water filter in your appliance or have an external water filter system installed, you can permanently replace the water filter with a bypass cap.

The bypass cap only filters coarse particles from the water and can be cleaned if necessary.

For a bypass cap, contact our after-sales service or consult our website.

Changing the water filter or replacing it with a bypass cap

Note: Some water will drip from the water filter when you remove it. Wipe the dripping water with a dry paper towel.

Tip: You can dispose of the used water filter with household waste.

17.2 Water Dispenser

Dispense cold water from the water dispenser.

Putting the water dispenser into service

Note: The hydraulic system of a newly connected appliance, or one with a new water filter, contains air.

Requirement: The appliance is connected to drinking water.

Defrosting

51

Defrosting

18 Defrosting

Defrosting

18.1 Defrosting the refrigeration compartment

The refrigeration compartment of your appliance defrosts automatically.

18.2 Defrosting the fresh food compartment

The fresh food compartment of your appliance defrosts automatically.

18.3 Defrosting the freezer compartment

Thanks to the fully automatic "NoFrost" system, the freezer compartment does not build up frost. No defrosting is necessary. No defrosting is necessary.

Cleaning and maintenance

19 Cleaning and maintenance

Cleaning and maintenance

To keep your appliance operational for a long time, clean and maintain it carefully.

Cleaning of inaccessible points must be performed by after-sales service. Cleaning by after-sales service may incur charges.

19.1 Care instructions for stainless steel surfaces

For maintenance and cleaning of stainless steel surfaces, use only cleaning products and cloths suitable for stainless steel.

Tips

• To avoid visible scratches, wipe the stainless steel surface in the direction of its grain.

• You can obtain appropriate cleaning products and cloths from our After-Sales Service, your dealer, or our website.

19.2 Preparing the appliance for cleaning

19.3 Cleaning the appliance

Warning

Moisture entering can cause electric shock.

▶Do not use a high-pressure cleaner or steam cleaner to clean the appliance.

Note:

Inappropriate cleaning products may damage the appliance surface.

▶Do not use abrasive pads or steel wool sponges.

▶Do not use harsh or scouring cleaning products.

▶Do not use heavily alcoholic cleaning products.

If you clean the equipment parts and accessories in the dishwasher, they may become deformed or discolored.

▶Never clean equipment and accessories in the dishwasher.

19.4 Removing equipment parts

If you wish to thoroughly clean the equipment parts, remove them from your appliance.

Removing the shelf

▶Lift the shelf and remove it.

Troubleshooting

You can eliminate minor faults in your appliance yourself. Please read the troubleshooting information before contacting customer service. This can avoid unnecessary repair costs.

Warning

To avoid the risk of injury from incorrect repairs, follow these points.

▶Only qualified technicians or authorized service providers can perform repairs.

▶Only original replacement parts can be used to repair the appliance.

▶If the mains power cord or appliance power cord is damaged, they must be replaced with specific cords available from the manufacturer or its after-sales service.

Fault | Cause and Troubleshooting ---|--- The appliance does not refrigerate, displays and lighting are on. | The appliance is in Demo Mode. 1. Press ⁠. 2. Press ⁠ "Appliance Settings". 3. Press ⁠ "Advanced". 4. Press "Demo Mode" ⁠. LED lighting does not work. | This problem can have many causes. ▶Call after-sales service. → "Customer Service", Page 57 The refrigeration unit switches on more often and for longer. | The appliance has been opened frequently. ▶Do not open the appliance door unnecessarily. The external ventilation openings are blocked. ▶Remove obstacles in front of the external ventilation openings. This is not a fault. Modern refrigeration appliances switch on more often and have different power levels to cool more efficiently. ▶Remove obstacles in front of the external ventilation openings. ▶Install the appliance as far as possible from radiators, stoves, and other heat sources. Avoid prolonged exposure of the appliance to direct sunlight. ▶Only open the appliance door when necessary. ▶Allow hot drinks and food to cool first before storing them. A layer of frost forms on the rear wall of the refrigeration compartment. | This is not a fault. Modern refrigeration appliances maintain uniform temperature in the refrigeration compartment. The rear wall of the refrigeration compartment is regularly defrosted automatically. ▶Only open the appliance door when necessary. ▶Wrap food hermetically or cover it. ▶Allow hot drinks and food to cool first before storing them. ▶Always leave some space between food and interior walls. Home Connect® does not work correctly. | This problem can have many causes. ▶Visit www.home-connect.com. A message with "D" or "E" appears on the display. | The electronics detected a fault. 1. Turn off the appliance. 2. Disconnect the appliance from the mains. Remove the mains power cord plug or disable the fuse in the fuse box. 3. Reconnect the appliance after 5 minutes. 4. If this message persists, contact after-sales service. → "Customer Service", Page 57

Storage and Disposal

21 Storage and Disposal

Storage and Disposal

21.1 Shutting Down the Appliance

21.2 Disposing of a Used Appliance

Environmentally responsible disposal allows valuable raw materials to be recovered.

Warning

Children risk trapping themselves in the appliance and endangering their lives.

▶Remove the doors and drawer from the appliance. ▶To prevent children from accessing the appliance, do not remove the shelves and containers. ▶Keep children away from the appliance that is no longer in use.

Warning

If the tubing is damaged, flammable refrigerant fluid and harmful gases may escape and ignite.

▶Ensure that the refrigeration circuit tubing and insulation are not damaged.

Customer Service

22 Customer Service

Customer Service

For any repairs performed under warranty, we ensure that your appliance is repaired with original replacement parts by a properly trained and authorized technician. We use only original replacement parts for repairs.

For more information about the warranty period and conditions in your country, consult our warranty terms with your retailer or on our website.

When contacting customer service, provide the model number (E-Nr.), manufacturing number (FD), and serial number (Z-Nr.) of the appliance.

USA:

1-800-944-2904 www.bosch-home.com/us/owner-support/get-support www.bosch-home.com/us/shop

Canada:

1-800-944-2904 www.bosch-home.ca/en/service/get-support www.bosch-home.ca/en/service/cleaners-and-accessories

You can also find help contacting Home Connect® at: www.home-connect.com/us/en/help-support/set-up

22.1 Model Number (E-Nr.), Manufacturing Number (FD), and Serial Number (Z-Nr.)

The model number (E-Nr.), manufacturing number (FD), and serial number (Z-Nr.) are listed on the appliance's nameplate.

→ "Appliance", Fig. 1 /15, Page 38

To quickly find your appliance data and customer service phone number, feel free to copy them elsewhere.

Technical Data

23 Technical Data

Technical Data

The nameplate contains the refrigerant, net volume, and other technical data.

→ "Appliance", Fig. 1 /15, Page 38

23.1 Open Source Software Information

This product contains software components distributed as free software by the copyright holder. The corresponding license information is stated on the home appliance. License information can also be accessed through the Home Connect® application; "Profile -> Legal Information -> License Information". You can download the license information from the product brand website. (Please search for your appliance model and related documentation on the product website.) You can also request the necessary information by email at ossrequest@bshg.com or by mail to BSH Hausgeräte GmbH, Carl-Wery-Str. 34, D-81739 Munich.

Important Safety Instructions

Read and Keep These Instructions

Important Safety Instructions

Read and Keep These Instructions

B36BT130NS Counter-Depth Refrigerator

Door Gasket with Condensation Protection → Page 65

Odor Filter → Page 70

Water Dispenser → Page 80

Control Panel → Page 68

Fresh Drawer → Page 70

Ice Maker → Page 80

Ice Storage Container → Page 70

Frozen Food Storage Basket → Page 70

Water Filter → Page 79

Interior Lighting

Storage Container → Page 69

Door Shelves for Large Bottles → Page 70

Rating Plate → Page 87

Sliding Drawer for Frozen Foods → Page 70

Adjustable Foot

Control Panel

All appliance functions are adjusted through the control panel and information about operating status is obtained.

1 Opens the submenu.

2 Allows adjustment of the refrigeration compartment.

3 Shows the status of Home Connect®, for example, if Home Connect® is activated or deactivated.

4 Opens the menu.

Operating Logic

Some areas of the control panel are touch-sensitive. Settings are activated by touching the keys. Activated settings are highlighted on the display panel. Active settings can be modified or deactivated by pressing the corresponding key again.

Warning:

Strong impact against the display can cause damage.

▶Do not apply pressure to the display.

▶Do not press the display with sharp or pointed objects.

Symbol | Description ---|--- Back | Show more information on the display panel | Activate the function | Deactivate the function |

Equipment 70

The coldest zone of the storage container is used for storing perishable foods (for example, fish, meat, and cold cuts).

6.3 Fresh Drawer

To automatically adjust the temperature and air humidity in the fresh drawer for foods, use the different storage settings of the fresh compartment.

Store fresh fruits and vegetables without packaging in the fresh drawer.

Cover cut fruit and vegetables or store them in airtight containers.

For hygiene reasons, do not store fruit and vegetables together with meat and fish in the fresh drawer.

Depending on the quantity and type of food stored, condensation water may form in the fresh drawer.

Remove condensation water with a dry cloth.

To preserve the quality and flavor of cold-sensitive fruits and vegetables (e.g. pineapples, bananas, citrus fruits, cucumbers, zucchini, peppers, tomatoes, and potatoes), it is recommended to store them outside the appliance at a temperature of approximately 46 °F (8 °C) to 54 °F (12 °C).

6.4 Frozen Product Sliding Drawer

For better overview and to remove frozen products more quickly, the frozen product sliding drawer can be removed.

6.5 Suspended Container for Frozen Products

The suspended container allows you to store large frozen products.

6.6 Door Shelves for Bottles

The bottle shelves can be removed and repositioned elsewhere to change their position as needed.

→ "Remove Door Bottle Rack", Page 82

6.7 Ice Cube Reservoir

When ice cube production is activated, ice cubes are automatically stored in the ice cube reservoir.

Warning:

The ice cube maker device can be damaged or blocked if food or objects are introduced into the ice cube reservoir.

▶Never place food or objects in the ice cube reservoir.

Note: To prevent overfilling the ice cube reservoir, do not distribute ice cubes in the ice cube reservoir by hand.

Tip: To prevent ice cubes from falling from the ice cube reservoir into the freezer, do not slam the freezer drawer shut.

6.8 Odor Filter

The deodorizing filter filters odors and can be replaced if necessary.

→ "Replace Deodorizing Filter", Page 82

6.9 Accessories

Use original accessories. They are designed for your appliance.

The appliance accessories depend on the model.

Ethylene Absorber

The ethylene absorber assembly instructions include important safety information and information about its assembly and handling.

The ethylene absorber slows the ripening of fruits and vegetables that are sensitive to this substance to keep them fresh longer.

Installing the Ethylene Absorber

▶Install the ethylene absorber according to the assembly and use instructions for it.

Using the Refill Kit

Note: The refill kit can be purchased through our Customer Service or on our website.

Ice Scoop

The ice scoop allows you to remove a portion of ice cubes.

Before First Use

Tip Place the ice scoop at the front of the ice bucket.

Before First Use

7 Before First Use

7.1 Perform Initial Startup

Requirements ! The appliance must be assembled according to the enclosed assembly instructions. ! The appliance is electrically connected. → Page 66

Basic Operation

8 Basic Operation

8.1 Turn On the Appliance

8.2 Warnings Regarding Appliance Operation

! Once the appliance is turned on, it takes several hours to reach the set temperature. Do not insert food into the appliance before the set temperature is reached. ! The front sides and side walls of the appliance heat up slightly at times. This prevents the formation of condensation water. ! When closing the door, make sure it is not blocked by stored objects. ! When the door is closed, negative pressure may be generated. The door becomes difficult to open again. Wait a moment until the pressure stabilizes. ! The appliance temperature varies due to the following conditions: – Frequency with which the appliance is opened – Amount of load – Temperature of fresh food stored – Ambient temperature – Direct solar radiation

8.3 Turn Off the Appliance

▶ Turn off the appliance using the main switch. → "Appliance", Fig. 1 / 1 , Page 67

8.4 Adjust the Temperature

Adjust the Refrigerator Compartment Temperature

Adjust the Freezer Temperature

"Time & Units" Adjustment Option Description Time adjustment See information on the display panel

Follow the display panel instructions and adjust the time. Enable or disable automatic time adjustment. Time format "12"/"24" Adjust the time format. Temperature unit "°F"/"°C" Adjust the temperature unit.

"Advanced" Adjustment Option Description Demo Mode

Enable or disable demo mode. In demo mode, the appliance does not cool. Note: Demo mode is available for a limited time after powering on the device. Factory Settings Restore Reset the appliance to factory settings.

10 Additional Functions

10.1 Super Cooling

The Super Cooling function cools the refrigerator compartment to the lowest possible temperature.

Enable Super Cooling before storing large quantities of food in the refrigerator compartment.

Note: When Super Cooling is active, the appliance noise level may increase.

Activate Super Cooling

Note: The function automatically deactivates after approximately 6 hours and the appliance returns to normal operation.

Deactivate Super Cooling

10.2 Automatic Super Freezing Function

With the Automatic Super Freezing function, the freezer cools considerably more than in normal operating mode. This allows food to freeze faster.

The Automatic Super Freezing function activates when fresh food is placed in the suspended container for frozen products, starting from the right.

When Automatic Super Freezing is active, "Super Freezing" turns on and additional noise may occur.

Once Automatic Super Freezing is complete, the appliance automatically returns to normal operating mode.

Note: Basic settings indicate how to enable and disable Automatic Super Freezing. → Page 72

Cancel Automatic Super Freezing Function

10.3 Manual Super Freezing

With the Super Freezing function, the freezer cools to the lowest possible temperature.

Enable Super Freezing four to six hours before storing 4.4 lb (2 kg) or more of food in the freezer.

Use Super Freezing to accelerate ice cube production.

10.4 Holiday Mode

If you will be away for an extended period of time, you can activate holiday mode.

Caution

While holiday mode is active, the refrigeration compartment warms up. The temperature increase can contribute to bacterial growth and food spoilage.

▶If holiday mode is active, do not store food in the refrigeration compartment.

The appliance automatically adjusts the following temperatures.

Refrigeration compartment: 58 °F (14 °C) Fresh food compartment: Temperature unchanged Freezer: Temperature unchanged

Notes

¡ During holiday mode, ice cube production and water dispenser are deactivated. ¡ Basic settings explain how to activate holiday mode. → Page 72

10.5 Sabbath Mode

With Sabbath mode, all functions that are not necessary for appliance use during Sabbath are disconnected.

During Sabbath mode, the following functions remain disconnected:

¡ Super Cool ¡ Auto Super Freezing and manual Super Freezing ¡ Alarm ¡ Water dispenser ¡ Ice cube production ¡ Interior lighting ¡ Acoustic signals ¡ Control panel messages

Notes

¡ During Sabbath mode, control panel lighting is dimmed. ¡ Basic settings explain how to activate Sabbath mode. → Page 72

11 Alarm

11.1 Door Alarm

If the door remains open for too long, the door alarm activates.

An acoustic signal sounds and "Door Alarm" displays.

Turn off door alarm

▶Close the appliance door or touch the button.

a The acoustic signal stops.

11.2 Temperature Alarm

The temperature alarm activates if the temperature is too high.

An acoustic signal sounds and "Temperature Alarm" displays.

Caution

Bacteria can multiply during food thawing and food can spoil.

▶Do not refreeze food that has thawed or begun to thaw.

▶Food can only be refrozen after cooking or frying it.

▶The maximum storage period can no longer be used.

The temperature alarm may activate in the following cases:

¡ The appliance is starting up.

Do not store food until the set temperature has been reached.

¡ Large quantities of fresh food have been placed inside.

Before storing large quantities of fresh food, activate Super Freezing.

¡ The freezer door has been open for a long time.

Check that food has frozen or thawed completely.

Turn off temperature alarm

▶Press "Okay".

a The acoustic signal stops.

Home Connect®

Home Connect®

This appliance is suitable for network connection. Connect your appliance with a mobile device to operate functions through the Home Connect® application.

Home Connect® services are not available in all countries. The availability of the Home Connect® function depends on the availability of Home Connect® services in your country. For more information, visit: www.home-connect.com.

To use Home Connect®, first establish the connection with the home network WLAN (Wi-Fi1) and the Home Connect® application.

After turning on the appliance, wait at least two minutes for internal initialization to complete. Only then configure Home Connect®.

The Home Connect® application will guide you through the registration process. Follow the instructions indicated in the Home Connect® application to set up the settings.

Tip: Also observe the instructions of the Home Connect® application.

Notes • You must observe the safety instructions in this instruction manual and ensure compliance when operating the appliance through the Home Connect® application. → "Safety", Page 61 • In any case, operation from the appliance itself takes priority. During this time, operation of the appliance is not possible through the Home Connect® application.

12.1 Configure the Home Connect® Application

12.2 Configure Home Connect®

Requirement: The appliance receives coverage from the home network WLAN (Wi-Fi) at your location.

12.3 Remote Diagnosis

Customer service can access your appliance through Remote Diagnosis if you request it, provided your appliance is connected to the Home Connect® server and Remote Diagnosis is available for your appliance and country. For more information about Remote Diagnosis availability in your country, visit the Service/Support section of your local website: www.home-connect.com.

Please note that while Remote Diagnosis can help resolve certain issues, there may be cases where an on-site service visit is necessary if the problem cannot be resolved remotely.

12.4 Data Protection

Observe the instructions regarding data protection.

When you first connect your appliance to an Internet-associated home network, the appliance transmits the following data categories to the Home Connect® server (initial registration):

• Clear identification of the appliance (composed of the appliance key and the MAC address of the Wi-Fi communication module used). • Security certificate of the Wi-Fi communication module (for technical protection of connection information). • Current versions of the appliance's software and hardware. • The status of any possible reset to factory settings.

Initial registration prepares the use of Home Connect® functions and is only necessary the first time you intend to use those Home Connect® functions.

1 Wi-Fi is a registered trademark of Wi-Fi Alliance.

Refrigerator Compartment

In the refrigerator compartment, you can store dairy products, eggs, prepared dishes, baked goods, opened preserves, and aged cheeses.

The temperature can be adjusted from 33 °F (1 °C) to 43 °F (6 °C).

In the refrigerator compartment, you can also store perishable foods for the short and medium term. The lower the selected temperature, the longer food stays fresh.

Tips for storing food in the refrigerator compartment

• Store only fresh food in perfect condition. • Store packaged food hermetically sealed or covered properly. • Do not place food in front of internal ventilation openings or in direct contact with the rear panel to avoid impairing air circulation and to prevent food from freezing.

Fresh Food Compartment

78

¡ Allow hot food and beverages to cool down. ¡ Observe the expiration dates or best-before dates indicated by manufacturers.

14.2 Cold Zones of the Refrigeration Compartment

The recirculation refrigeration system circulates air evenly throughout the refrigeration compartment and ensures constant temperature on all shelves.

The Coldest Zone

The coldest zone is the lower part near the back panel.

Tip Store perishable foods (for example, fish, deli meats, and meat) in the fresh food compartment. → "Fresh Food Compartment," Page 78

Fresh Food Compartment

15 Fresh Food Compartment

Fresh Food Compartment

In the fresh food compartment, food stays in good condition up to three times longer than in the refrigeration compartment.

The temperature can be adjusted from 32 °F (0 °C) to 37 °F (3 °C) using predefined storage settings.

By storing in the fresh food compartment, the quality of stored food is better preserved.

The low temperature and optimal air humidity provide ideal conditions for storing fresh food.

15.1 Storage Recommendations for the Fresh Food Compartment

Storage Setting | Food ---|--- Vegetables | Vegetables Fruit | Fruit Vegetables & Fruit | Mixed load with fruits and vegetables Meat | Meat Fish | Fish and seafood Deli | Deli meats and cold cuts Cheese | Cheese and dairy products Beverages | Beverages

Tip Fruit, vegetables, beverages, and appetizers may freeze below 32 °F (0 °C). Use the storage settings and only for "Meat" and "Fish".

Freezer

16 Freezer

Freezer

In the freezer, it is possible to store frozen products, freeze food, and prepare ice cubes.

The temperature can be adjusted from 3 °F (−16 °C) to −11 °F (−24 °C).

Food storage for long periods of time should be done at a temperature of 0 °F (−18 °C) or lower.

To protect food from freezer burn, a permanent temperature of −11 °F (−24 °C) can be set.

To protect fatty foods such as fish and meat from oxidation, a permanent temperature of −11 °F (−24 °C) can be set.

Perishable foods can be stored frozen for a long time. Low temperatures slow or stop their deterioration.

16.1 Tips for Placing Food in the Freezer

¡ Store food in airtight containers. ¡ Frozen foods should not come into contact with fresh foods intended to be frozen. ¡ Distribute food evenly in the suspended container for frozen products.

16.2 Tips for Freezing Fresh Food

¡ Freeze only fresh food in perfect condition. ¡ Freeze food in portions. ¡ Prepared foods are more suitable than raw foods. ¡ Wash, chop, and blanch vegetables before freezing. ¡ Wash fruit, remove pits, and if desired, peel before freezing; if desired, sugar or ascorbic acid solution can be added. ¡ Some foods suitable for freezing are bread and baked goods, fish, seafood, meat, game, poultry, shelled eggs, cheese, butter, cottage cheese, prepared dishes, and food leftovers. ¡ Some foods not suitable for freezing are lettuce, radishes, eggs in shell, grapes, raw apples or pears, yogurts, sour or fresh cream, and mayonnaise.

Packaging of Frozen Products

Using the appropriate type and packaging material allows you to significantly preserve the quality of products and prevent freezer burn.

Water System

17 Water System

Water System

The appliance has components that conduct water.

The water system only functions if a water filter or a bypass cap is installed.

Disconnect ice cube production before disconnecting the appliance from the water outlet. → Page 80

17.1 Water Filter

The water filter filters water particles and chlorine taste.

The water filter reduces other types of impurities, such as chloramine, lead, and pharmaceuticals.

Note: The water filter does not filter bacteria or microbes from water.

Replace the water filter:

¡ every 6 months.

¡ if "Clean Filter" lights up.

¡ if you notice that the water dispenser is running low.

¡ if you notice that ice cube production is running low.

Recommendations

¡ A new water filter can be obtained through our customer service, your distributor, or our website.

¡ If you do not wish to use a water filter in the appliance or have an external water filter system installed, you can permanently replace the water filter with a bypass cap.

The bypass cap only filters coarse water particles and can be cleaned if necessary.

You can obtain a bypass cap through our Customer Service or on our website.

Replace the water filter or replace it with a bypass cap

‒ Remove the water filter carefully, as it may be under pressure.

Note: A small amount of water will drip when removing the filter.

Wipe up the dripped water with a dry cloth.

Tip: The used water filter can be disposed of with household waste.

Water System 80

17.2 Water Dispenser

The dispenser allows you to dispense cold water.

Starting the water dispenser

Note: After connecting the appliance or inserting a new water filter, there is air in the water system.

Requirement: The appliance is connected to the drinking water outlet.

Dispensing water

▶Press the glass against the dispense lever or hold the glass under the water dispenser and press.

Notes

¡ After a period of continuous dispensing, the water dispenser stops. To dispense water again, wait a few seconds.

¡ After several successive dispensings, the water dispenser stops. To dispense water again, wait a couple of minutes.

Water dispenser key lock

The key lock prevents the water dispenser from being activated unintentionally or incorrectly.

Activating the automatic water dispenser key lock

Deactivating the automatic water dispenser key lock

17.3 Ice Maker

Use the different functions of the ice maker to produce ice cubes.

Warning

Rotating parts can cause injury.

▶Never place hands below or inside the ice maker.

⁠ Ice Cubes - Ice cube production

⁠ Quick Ice - Accelerated ice cube production

Note: "Quick Ice" is only available when ice cube production is activated.

Note: The ice maker automatically detects when the ice cube bin is full and stops production.

The ice cube bin may take up to 48 hours to fill.

Tip: If the ice cubes taste strange, discard the remaining cubes and all those produced in the next 24 hours. If, after taking this measure, the ice cubes still taste strange, replace the water filter.

Starting the ice maker

Notes

¡ Ice cube production starts as soon as the appliance is turned on and the freezer reaches the set temperature.

¡ Once the freezer has reached the set temperature, the first ice cube production will be completed in approximately 4 hours.

Requirement: The appliance is connected to the drinking water outlet.

▶For hygiene reasons, discard ice cubes produced in the first 24 hours.

Activating ice cube production

Deactivating ice cube production

Defrosting 81 Defrosting 18 Defrosting Defrosting 18.1 Defrosting the refrigeration compartment The refrigeration compartment of the appliance defrosts automatically. 18.2 Defrosting the fresh compartment The fresh compartment of the appliance defrosts automatically. 18.3 Defrosting inside the freezer Thanks to the fully automatic "NoFrost" system, no frost is generated in the freezer. It does not need to be defrosted. Cleaning and Care 19 Cleaning and Care Cleaning and Care To maintain the appliance's functional capacity for a long time, it must be maintained and cleaned carefully. Cleaning in hard-to-reach areas must be performed by Customer Service. Cleaning by Customer Service incurs costs. 19.1 Instructions for the care of stainless steel surfaces For the care and cleaning of stainless steel surfaces, use only products and cleaning cloths suitable for stainless steel. Recommendations • To prevent visible scratches, wipe the cloth in the direction of the stainless steel surface structure. • Suitable cleaning products and cloths can be purchased from our Customer Service, a distributor, or our website. 19.2 Prepare the appliance for cleaning

Troubleshooting Minor Problems

You can resolve minor errors with your appliance yourself. Read the information about how to troubleshoot errors before contacting Customer Service. This way you can avoid unnecessary repair costs.

Warning

To avoid risks of injury from improper repairs, it is recommended to follow the following instructions.

▶Only specialist technicians or authorized service providers should carry out repairs.

▶Only original spare parts can be used to repair the appliance.

▶If the mains connection cable or the connection cable of this appliance is damaged, it must be replaced by a special mains connection cable or by a special connection cable for this appliance that can be obtained through the manufacturer or your customer service.

Problem | Causes and Problem Resolution ---|--- The appliance does not cool; the indicator panels and interior lighting light up. | The demo mode is activated. 1. Touch . 2. Touch "Appliance Settings". 3. Touch "Advanced". 4. Touch "Demo Mode" . The LED lighting does not work. | Various causes are possible. ▶Contact Customer Service. → "Customer Service", Page 87 The frequency and duration of the compressor connection increases. | The appliance has been opened frequently. ▶Do not open the appliance door unnecessarily. The exterior ventilation openings are covered. ▶Remove the cause of the obstruction of the exterior ventilation openings. This is not an error. Modern refrigeration machines turn on more frequently and have different power levels to cool more efficiently. ▶Remove the cause of the obstruction of the exterior ventilation openings. ▶Place the appliance as far as possible from resistances, ovens and other heat sources. Avoid prolonged exposure of the appliance to direct solar radiation. ▶Do not keep the appliance door open longer than necessary. ▶Let hot food and drinks cool before storing them. A layer of frost forms on the rear wall of the refrigeration compartment. | This is not an error. Modern refrigeration machines ensure a more uniform temperature in the refrigeration compartment. The rear plate of the refrigeration compartment defrosts automatically at regular intervals. ▶Do not keep the appliance door open longer than necessary. ▶Package food hermetically or cover it. ▶Let hot food and drinks cool before storing them. ▶Always leave some space between food and interior walls. Home Connect® does not work correctly. | Various causes are possible. ▶Go to www.home-connect.com.

Troubleshooting

85

Problem Causes and Solutions

A message with "D" or "E" appears on the display panel.

The electronic system has detected a fault.

The acoustic signal sounds and "Door Alarm" appears.

The door alarm is activated.

The appliance door is open. ▶Close the appliance door.

An acoustic signal sounds and "Temperature Alarm" lights up.

The temperature alarm is activated.

Several causes are possible.

Large quantities of fresh food have been introduced inside. ▶Do not exceed the appliance's fresh food freezing capacity.

The temperature differs considerably from the selected value.

Several causes are possible.

Water is leaking from the appliance.

The water connection or supply hose is leaking. ▶Check that the water outlet connections are firmly tightened and the water hose is in good condition. If necessary, replace the water hose.

The water dispenser output is reduced.

The water pressure is too low. ▶Check the water pressure at the water supply device or external water filter system, e.g., reverse osmosis system. Connect to a water outlet with sufficient pressure. → Page 65

The water filter is clogged. ▶Replace the water filter.

Water leaks are recorded as drops at the water dispenser.

There is air in the water system. ▶Dispense water until no air remains.

The water dispenser does not work.

There is no water supply. ▶Make sure water supply is available and the water outlet shutoff valve is open. If necessary, contact an installer.

There is a kink in the water hose. ▶Turn off the water supply and straighten the water hose. If necessary, replace the water hose.

Ice cube production is low.

The appliance is connected. ▶Wait approximately 4 hours until the first ice cube production is complete.

The freezer has been opened frequently or kept open for an extended period.

Storage and Disposal

20.1 Power Supply Interruption

If the power supply is interrupted, the temperature of the appliance will rise, which reduces storage time and affects the quality of frozen products.

Notes

During a power supply interruption, it is recommended to open the appliance as little as possible and not store new food.

When the power supply interruption ends, the quality of the food must be checked.

Storage and Disposal

21 Storage and Disposal

21.1 Shut Down the Appliance

21.2 Disposal of Used Appliances

Through environmentally responsible disposal, valuable raw materials can be reused.

Warning

Children can become trapped in the appliance and endanger their lives.

▶ Remove the doors and drawers from the appliance. ▶ Leave the shelves and containers inside the appliance to make it difficult for children to access the interior. ▶ Keep children away from used appliances.

Warning

If the tubing is damaged, flammable refrigerant and harmful gases can escape, which can cause a fire.

▶ Do not damage the tubing of the refrigeration circuit and insulation.

Your retailer or local municipality can provide you with information about current disposal methods and options.

Customer Service

22 Customer Service

For every repair covered by the warranty, we ensure that your appliance is repaired with original parts by a trained and authorized service provider. We only use original parts for all types of repairs.

Detailed information about the warranty period and warranty conditions can be found in our warranty terms, with your retailer, or on our website.

When you contact customer service, please provide the model number (E-Nr.), manufacturing number (FD), and serial number (Z-Nr.) of your appliance.

USA: 1-800-944-2904 www.bosch-home.com/us/owner-support/get-support www.bosch-home.com/us/shop

Canada: 1-800-944-2904 www.bosch-home.ca/en/service/get-support www.bosch-home.ca/en/service/cleaners-and-accessories

Here you can find help for connecting with Home Connect®: www.home-connect.com/us/en/help-support/set-up

22.1 Model Number (E-Nr.), Manufacturing Number (FD), and Serial Number (Z-Nr.)

The model number (E-Nr.), manufacturing number (FD), and serial number (Z-Nr.) are located on the appliance's data plate.

→ "Appliance," Fig. 1/15, Page 68

To quickly find the appliance data or customer service phone number again, you can write down this information.

Technical Data

23 Technical Data

The appliance's data plate shows the refrigerant used, the useful capacity, and other specifications.

Register your appliance to enjoy customized benefits. Thank you for being a Bosch customer! Simply create a MyBosch account, then register your appliance. You'll find a variety of customized information in MyBosch such as: