Washing Machines

Bosch WAT28400UC Washing Machine


Frequently Asked Questions (16)

How do I remove the transport bolts before using my washing machine?

You must completely remove all 4 transport bolts before first use by loosening and pulling them out along with their sleeves. After removal, place the four provided plastic covers over the transport bolt holes by pressing firmly on the snap hook to lock them in place. Failure to remove the transport bolts can damage the drum, cause excessive vibration, and create noise during spin cycles. Keep the bolt assemblies stored for future use when moving the washer. (Page 14)

What does it mean when the Å symbol appears in the display at the end of a cycle?

The Å symbol indicates the washer has detected too much foam and has automatically added an additional rinse cycle to remove it. This is typically caused by using too much detergent or a non-HE detergent. You should use less detergent the next time you run the washer with the same load. (Page 23)

What error is indicated when 'r' appears on the display, and how do I fix it?

The 'r' error code indicates that the cold water tap has not been turned on. The fix is simply to turn on the cold water tap. (Page 37)

Can I use chlorine bleach in the WAT28400UC?

Do not use chlorine bleach or color safe bleaches in this washer, as these could damage the machine. Detergents and/or solid bleaching agents based on Oxygen, such as Sodium Percarbonate, are safe to use in the main-wash chamber II. (Pages 5, 22)

What should I do if the washer door will not open?

There are several possible causes: the child lock may be activated (deactivate by holding Temperature and Finish in buttons for 3 seconds), a cycle may still be running or the water level may be too high or too hot (wait until the cycle ends), or the power cord may be loose. If the door still cannot be opened after turning the washer off and back on, you can use the emergency door lock release, but first allow the water to cool and ensure the drum has stopped spinning. (Pages 34-35)

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What are the electrical requirements for installing the WAT28400UC?

The washer requires a 240-volt, 60-hertz electrical connection drawing a maximum of 10.5 amps and 2,300 watts. It must be connected to an individual branch circuit via a properly installed and grounded receptacle, and the use of a Ground Fault Circuit Interrupter (GFCI) is recommended. Do not use an extension cord or adapter to connect the washing machine to the power supply. (Page 17)

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What should I do before running my first load of laundry in the WAT28400UC?

Run a Drum Clean cycle with no laundry before washing your first load. Add 1 to 2 tablespoons of detergent to the main-wash chamber II, then run the Drum Clean cycle and wait for it to finish. This is necessary because every Bosch washer is tested before leaving the factory, which may leave a small amount of residual water in the drum and drainage system. (Page 20)

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How do I remove the transport bolts before first use?

Loosen and remove all 4 transport bolts completely before first use, then place the provided plastic covers over the transport bolt holes by pressing on the snap hook to lock them firmly. Transport bolts that are not removed can damage the drum during operation and will cause excessive vibration and noise during spin cycles. Keep the bolt and bushing assemblies stored for later use if you need to move the washer. (Page 14)

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How do I activate and deactivate the child lock on the WAT28400UC?

To activate or deactivate the child lock, touch and hold the Temperature and Finish in buttons simultaneously for approximately 3 seconds until the D symbol appears in the display. When D is lit steady, the child lock is active; when D is blinking, the child lock is active but the cycle selector has been adjusted. Note that the child lock can remain activated until the next cycle start even after switching the machine off. (Page 22)

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What water pressure is required for proper operation of the washer?

The water supply pressure must be between 14.5 to 145 psi (1–10 bar) with a minimum flow of 2.2 U.S. gallons (8 liters) per minute. If the maximum water pressure is exceeded, a pressure regulator valve must be installed. The washing machine must only be operated with cold and hot tap water, with a maximum hot water temperature of 140°F (60°C). (Page 15)

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What does the Å symbol mean when it appears in the display at the end of a cycle?

The Å symbol indicates the washer has detected too much foam, and it automatically adds an additional rinse cycle to remove the foam. You should use less detergent the next time you run the washer with the same load. Excessive suds are typically caused by using too much detergent or a non-HE detergent. (Page 23)

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How do I clean the drain pump on the WAT28400UC?

First attempt to drain the washer by selecting the Drain program and pressing Start/Pause, then shut off the water tap, switch the appliance off, and unplug it. Remove the service cover, loosen screws and remove the protective film, then use the pull-out drain hose to drain remaining water (up to 5.3 U.S. gallons/20 liters) into a suitable container. Turn the pump cover counterclockwise to remove it, clean the interior of the pump housing of any debris, check that the impeller wheel spins freely, and reinstall the pump cover with the handle in the vertical position. (Page 32)

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How often should I clean the water inlet strainers, and how is it done?

Cleaning is recommended every 6 months to reduce chances of valve blockage, especially in hard water areas. To clean, first de-pressurize the hoses by turning off the water tap, starting a wash cycle briefly, then turning the selector to Off. Remove the hose from the tap and the back of the washer, pull the strainer out with narrow pliers, rinse under running water, and reconnect. (Page 31)

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What are the electrical requirements for the Bosch WAT28400UC?

The washer requires 240 Volts, 60 Hertz, 10.5 Amps, with a maximum of 2,300 Watts. Do not use an extension cord or adapter to connect the washing machine to the power supply, as this creates a risk of fire or electrical shock. The washer must be connected to an individual branch circuit via a properly installed and grounded receptacle, and use of a Ground Fault Circuit Interrupter (GFCI) is recommended. (Page 17)

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What does it mean when the display shows 'r' as an error message?

The error code 'r' displayed on the WAT28400UC indicates that the cold water tap has not been turned on. The solution is simply to turn on the cold water tap. Check that the water supply hoses are also not kinked or pinched, which could restrict water flow. (Page 37)

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How do I use the Finish in feature to delay the end of a wash cycle?

After selecting the desired wash program but before pressing Start, touch the Finish in button until the desired completion time is displayed, which can be set in one-hour increments up to a maximum of 24 hours, then touch Start. Note that the cycle duration is included within the set Finish in time — for example, with an 8-hour Finish in time and a 2-hour 30-minute cycle, the washer will wait approximately 5 hours and 30 minutes before beginning the cycle. Do not use the liquid detergent insert when the Finish in time is selected. (Page 29)

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