Ask AI
— answers from the official manualAnswers from the official manual.
Common questions
Common Questions
20 totalHow do I create HP Recovery media on the HP Laptop PC 15 Dw3000?
Type 'recovery' in the taskbar search box, select HP Recovery Manager, then select 'Create recovery media' and follow the on-screen instructions. You can use high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs, or a high-quality blank USB flash drive. Note that only one set of recovery media can be created, so keep it in a safe place. Be sure the computer is connected to AC power before starting, as the process can take an hour or more. (Page 8)
What should I do before starting a recovery process on my HP Laptop PC 15 Dw3000?
HP Recovery Manager does not automatically provide backups of your personal data, so you must back up any personal data you want to retain before beginning recovery. Additionally, if performing recovery on a tablet, the battery must be at least 70% charged before starting the recovery process. For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning any recovery process. (Page 7)
What is the difference between System Recovery and Factory Reset in HP Recovery Manager?
System Recovery reinstalls the original operating system and then configures the settings for the programs that were installed at the factory. Factory Reset restores the computer to its original factory state by deleting all information from the hard drive, re-creating the partitions, and then reinstalling the operating system and factory-installed software. The HP Recovery partition (select products only) allows System Recovery only. (Page 10)
How do I start HP Recovery Manager from the HP Recovery partition?
Type 'recovery' in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment. Alternatively, press f11 while the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards, turn on or restart the tablet, quickly hold down the volume down button, and then select f11. Then select Troubleshoot from the boot options menu and select Recovery Manager. (Page 10)
How do I change the boot order on the HP Laptop PC 15 Dw3000 if it doesn't restart in HP Recovery Manager?
Insert the HP Recovery media, then access BIOS by turning on or restarting the computer, quickly pressing esc, and then pressing f9 for boot options. For tablets without keyboards, hold down the volume down button or the Windows button after restarting and select f9. Then select the optical drive or USB flash drive from which you want to boot and follow the on-screen instructions. (Page 11)
Can I remove the HP Recovery partition to free up hard drive space?
Yes, HP Recovery Manager allows you to remove the HP Recovery partition using the 'Remove Recovery Partition' option, but this is only available on select products that support this function. Important: before removing the partition, you must create HP Recovery media first, as you will no longer be able to perform System Recovery or create recovery media from the partition afterward. To remove it, type 'recovery' in the taskbar search box, select HP Recovery Manager, then select 'Remove Recovery Partition' and follow the on-screen instructions. (Page 11)
Show 14 more questions
How do I perform a factory reset on my HP Laptop PC 15 Dw3000?
What should I do if my HP Recovery media doesn't work?
How do I access the HP Recovery partition?
How can I back up my personal data before system recovery?
How do I change my computer's boot order?
Where can I find my user guide for this laptop?
What happens if I remove the HP Recovery partition?
How do I back up my entire system?
How can I obtain help for my laptop's hardware and software?
What if I need to reinstall a pre-installed application or driver?
What types of discs are NOT compatible with HP Recovery Manager when creating recovery media?
How do I shut down the HP Laptop PC 15 Dw3000 using Windows 10?
How do I search for apps and files on the HP Laptop PC 15 Dw3000?
Where can I find warranty information and regulatory notices for the HP Laptop PC 15 Dw3000?
Full Manual
10 pages
© Copyright 2015 HP Development Company,
L.P.
Windows is a trademark of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: August 2015 Document Part Number: 830252-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details. To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller.
Table of contents 1 Introducing Windows 10 ................................................................................................................................. 1 2 Navigating the Start menu ............................................................................................................................. 2 Using the new Search feature ................................................................................................................................ 2 3 Backing up, restoring, and recovering ............................................................................................................. 3 Creating recovery media and backups .................................................................................................................. 3 Creating HP Recovery media (select products only) ........................................................................... 3 Using Windows tools .............................................................................................................................................. 4 Restore and recovery ............................................................................................................................................. 5 Recovering using HP Recovery Manager ............................................................................................. 5 What you need to know before you get started ............................................................... 5 Using the HP Recovery partition (select products only) ................................................... 6 Using HP Recovery media to recover ................................................................................ 6 Changing the computer boot order .................................................................................. 7 Removing the HP Recovery partition (select products only) ........................................... 7 4 More HP resources ......................................................................................................................................... 8 iii
1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide. Go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1
2 Navigating the Start menu The new Windows 10 combines the graphic look of previous Windows versions with the convenience of the familiar Start button. The Start menu provides quick access to frequently used apps and tools such as Power, Settings, File Explorer, and Search. Action Using a keyboard and mouse (1) Display the Start menu In the lower-left area of the taskbar, select the Start button. (2) Find a list of all apps on your computer Select the Start button, and then select the All apps icon. (3) Shut down the computer Select the Start button, select the Power icon, and then select Shut down. (4) Open an app Select the Start button, and then select an app. Using the new Search feature You can search multiple areas, such as the web, apps, and files, at one time. ▲ To search, type a keyword in the taskbar search box. 2 Chapter 2 Navigating the Start menu
3 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Important:
If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.Important:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning any recovery process. Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model. ● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 3. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 4. ● Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 5.Note:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Creating recovery media and backups 3
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 4. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ◦ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ◦ HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ◦ To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive. ◦ If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation process can take an hour or more. Do not interrupt the creation process. ◦ If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue. To create HP Recovery media:
Important:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.Note:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ Select the Start button, and then select the Get started app. 4 Chapter 3 Backing up, restoring, and recovering
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
Important:
Not all methods are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ Select the Start button, and then select the Get started app. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 5. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 3. ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 5. ● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select products only) on page 7. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 3. What you need to know before you get started ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.Important:
Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 3. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 3. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP Restore and recovery 5
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Important:
HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options:Note:
Only the options available for your computer display when you start the recovery process. ● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. ● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition:Important:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only).Note:
If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 7.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order:
Important:
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.Important:
After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 3.Note:
The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition:
4 More HP resources To locate product details, how-to information, and more, use this table. Resource Contents User Guide To access the latest user guide, go tohttp://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. ● Product details for your computer Get started app ▲ To access this app, click the Start button, and then click Get started. ● Video demonstrating Windows 10 features ● Help support topics HP support For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations Regulatory, Safety and Environmental Notices To access this document: